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Implementing a Windows 2003 Network Infrastructure - MCSE (70-291) on-line e-learning cbt (computer based) In this newly released coursed you will learn all you need to know about implementing a Windows 2003 server. This course is designed to teach you about Microsoft's new Windows 2003 server software. You will learn how to implement and set-up the server and complex software in a network environment. This course maps directly to Microsoft's MCSE certification exam 70-291. Included with this course  more...
Visual Basic.NET on-line e-learning cbt (computer based) This Visual Basic .NET course teaches you the standards and basics for the Microsoft .NET framework. Visual Basic.NET is a significant upgrade to Visual Basic and incorporates many new features and framework goals of the .Net architecture. Learning to manage these changes will allow VB developers to create enterprise applications for the .NET platform and to create more traditional VB  more...
Understanding Health Insurance: A Guide To Professional Billing & Coding on-line e-learning cbt (computer based)study at homecourseware ...cedural Coding System (CPT). You will learn the three of levels of the CPT coding system and how they affect claims reimbursement. You will learn about the different chapters and how they pertain to various parts of the human anatomy. We will explore surgical codes and how to identify codes that are pre and post-operative. Finally we will cover the advantage and importance of using a  more...
The Cure For What Retails You on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course explores how to increase retail sales. During this course, students will explore ways to increase their retail sales. The course works for all levels of retail sales from general sales staff to management but also addresses concerns of small business owners.  more...
Success Strategies Training Program for Management & Leadership on-line e-learning cbt (computer based) ...ders is designed to be incorporated in all organizational levels. Specific, proven strategies for success are gathered from some of the world?s best executives and professionals. The strategies are based on a success pyramid method of working the basics first, and then climbing to the top. Get the most out of your managers, leaders and front line employees with the Success Strategies Training  more...
Six Sigma Black Belt Personal Training Library on-line e-learning cbt (computer based) ... Experiments (DOE) for improving quality and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by Placket-Burman and Taguchi. DOE worksheets and step-by-step DOE instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean manufacturing initiative, you know how  more...
QuickBooks Pro 2005 on-line e-learning cbt (computer based) ... the Makau Corporation. After completing all three course levels, you will have gained a well-rounded education allowing you to... Setup your business finances within QuickBooks Develop lists from your QuickBooks data Integrate with your Bank's financial systems and credit card transactions Report on the financial records with ease Generate purchase orders and invoices to grow your business  more...
Poetry Writing For Dreamers and Non-Dreamers on-line e-learning cbt (computer based)study at homecourseware ...iption). This course focuses on the art of poetry on two levels, one as a craft and one as a concept. Basic structure and form are taught along with the encouragement to use only those formats supporting the poet`s vision and intent. Students will work on a one-to-one mentoring basis with the instructor, Carol Givner. Each student will write three poems each week in various rhyme patterns and  more...
Organizing Your Workspace on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...learning to organize your workspace, you can reach better levels of performance. This course will identify techniques for organizing your work areas, shelves, drawers, and files. It will also give you tips for maintaining this organization as well as giving suggestions for managing your time and schedule. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other  more...
Microsoft Word 2003 (Levels 1-2-3) on-line e-learning cbt (computer based) ...team members to collaborate online. Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Our interactive training series will guide you through this powerful program and show you how to utilize all of the tools contained within the  more...
Microsoft PowerPoint 2003 (Levels 1-2-3) on-line e-learning cbt (computer based) Our Powerpoint 2003 provides a complete set of tools for creating powerful presentations and offers tools to allow you to organize and format your material easily. We suggest a 90 day period or sooner for completion of study. You will have 1 year access to this course. Microsoft PowerPoint 2003 Our Powerpoint 2003 provides a complete set of tools for creating powerful presentations and offers  more...
Microsoft Excel 2003 (Levels 1-2-3) on-line e-learning cbt (computer based) ...iversal viewing and collaboration. Microsoft Excel 2003 (Levels 1-2-3) Our Excel 2003 gives you the comprehensive tools to create spreadsheets and share them on the Web for universal viewing and collaboration. You`ll be able to easily analyze data with charts, Microsoft PivotTable views and graphs. And, use automatic formatting to create data-rich spreadsheets. Our interactive series will show  more...
Manufacturing Statistics Personal Training Library on-line e-learning cbt (computer based) ... Experiments (DOE) for improving quality and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by Placket-Burman and Taguchi. DOE worksheets and step-by-step DOE instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean manufacturing initiative, you know how  more...
Microsoft Access 2003 (Levels 1-2-3) on-line e-learning cbt (computer based) ...new tools for managing your data. Microsoft Access 2003 (Levels 1-2-3) Our Access 2003 gives you powerful new tools for managing your data. Share your database with co-workers over an Intranet, find and retrieve information quickly, and take advantage of automated, pre-packaged solutions to quickly create databases. Our interactive training series will show you how to utilize all of the tools  more...
Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...m class to class to cover topics of interest at different levels.Working without virtual classes If you are not interested in participating in our Virtual Classroom and just want to take the course using the online resources, we?ll send you the course syllabus so that you can take full advantage of the online resources. The results of the placement test will indicate the best level for you to  more...
Listening Skills for the Workplace on-line e-learning cbt (computer based) ...work, unsatisfactory service and misunderstandings at all levels. As the old saying goes, "It pays to listen." Yet, despite its importance, listening is often at the bottom of the hierarchy of communication skills taught at the work place. Most people have far more training in reading, writing, and speaking than they do in listening- even though all of us spend far more time listening. A study  more...
How to Serve Your Customer on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course looks at increasing customer service levels. This course explores how to create better customer service in a variety of atmospheres and locations. The course works for the beginning worker or management level.  more...
Expert Purchasing Management on-line e-learning cbt (computer based) ...ou need to know to lead your purchasing department to new levels of success! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students generally complete the  more...
Comprehensive Medical Coding Training on-line e-learning cbt (computer based)study at homecourseware ...ng system" which helps one retain information on multiple levels. Specific information is presented, then interactively tested for retention. Background: Requires a strong clinical background to analyze the contents of medical records and candidates must be detail-oriented, analytical, and have exemplary organizational skills. Prerequisite is a medical background or a Medical Terminology Course  more...
Bartending to the Max-Online on-line e-learning cbt (computer based) ... making of cocktails. Because there are jobs of all skill levels, anyone can become a bartender. In addition to learning the basics of tending bar, this course emphasizes ethics and customer service, which is invaluable knowledge for anyone who works in a bar or restaurant. The class is extremely beneficial to bar owners, managers, waitresses and novice bartenders, also. Hollywood bartender  more...
Bartending the Easy Way-Online on-line e-learning cbt (computer based) ... all types of bartending jobs that require many different levels of skill, anyone can become a bartender. When researching your choice of a bartending education, keep in mind the factors that are necessary to perform all aspects of the job. Memorizing 300 recipes does not make you a professional bartender.I'm still leery about the online format of a bartending class, so can you tell me what  more...
Adobe Photoshop 7 on-line e-learning cbt (computer based) This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. Welcome to Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. These online courses will take the guesswork  more...
Adobe GoLive 6 on-line e-learning cbt (computer based) This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. Welcome to Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. This course will take the guesswork out of the revolutionary new  more...
Adobe Illustrator 10 on-line e-learning cbt (computer based) This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. Welcome to Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. This course will take the  more...
ADA Training & Certification Program on-line e-learning cbt (computer based) Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an  more...
From 123-CBT Computer Based Training
Designing a SQL Server 2005 Transaction Strategy on-line e-learning cbt (computer based) recognize the different levels of isolation and granularity to manage concurrency and execute a transaction strategy in SQL Server 2005  more...
Designing Security for a Database Server Infrastructure for SQL Server 2005 on-line e-learning cbt (computer based) To identify business security requirements, select the appropriate authentication method, and specify a security design for different levels of the SQL Server environment  more...
Managing and Maintaining Database Security in SQL Server 2005 on-line e-learning cbt (computer based) To identify strategies for auditing database security at the server and user levels, and determine the appropriate way to protect against and respond to different types of attack on SQL Server  more...
Strategies for Facilitating Critical Thinking on-line e-learning cbt (computer based) "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...
Facilitative Leadership on-line e-learning cbt (computer based) Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some  more...
Support Center Services on-line e-learning cbt (computer based) This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered.  more...
Identifying Your Customers Expectations on-line e-learning cbt (computer based) ...your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value  more...
The EXCEL Acronym Instilling Service Excellence on-line e-learning cbt (computer based) ...levels of customer service commitment, it's helpful to have an easy way to remember additional concepts that can make you a service superstar. Since the goal is customer service excellence, this course uses the word E-X-C-E-L as an acronym for five important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can improve your service  more...
Service Teams and Service Stars on-line e-learning cbt (computer based) The Olympic athlete, the Nobel Prize winner, and the Oscar-nominated actor all have something in common. They are all stars in their areas of expertise. This course will move you to the level of stardom in the area of customer service. In profiling the highest achievers, you will grasp the meaning of leadership, the importance of long-term focus, and the secrets to making your customers more  more...
Analyzing Project Risk on-line e-learning cbt (computer based) ...at will enable you to identify the probability of various levels of risk and to assess the impact of both negative and positive risks on objectives, budget and schedule.This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc., 2004. Copyright and all rights reserved. Material  more...
Designing and Implementing Security in SQL Server 2000 on-line e-learning cbt (computer based) To use programming logic to implement security and describe the different levels of security  more...
Project Leadership - Communicating Within a Project Team on-line e-learning cbt (computer based) Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders  more...
Maintaining DB2 UDB Data Consistency on-line e-learning cbt (computer based) To explain how to choose appropriate isolation levels and to describe how locks are acquired in a DB2 UDB database  more...
Advanced Project Management - Project Management Maturity on-line e-learning cbt (computer based) In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity levels. You will also learn how to assess a department or organization's maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management.  more...
Using Six Sigma Analysis Tools and Metrics for Project Decisions on-line e-learning cbt (computer based) ...te of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires an assessment and analysis of existing business processes. For a precise, objective,  more...
Measuring Process Capability and Performance in Six Sigma on-line e-learning cbt (computer based) ... to indicate the current state of a process and its sigma levels. This course will examine the key concepts of process capability and performance, and the methods of measuring and interpreting them in a process capability study. It covers the calculation and interpretation of process capability and performance measurements. It also identifies key considerations for measuring process capability,  more...
Control Charts and the Pre-control Process on-line e-learning cbt (computer based) ...at improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the extent to which improved processes maintain improvement level performance with minimum variation and are, thus, under control. The course also will present the pre-control process, an easier and quicker method for determining  more...
The Six Sigma Change Agent on-line e-learning cbt (computer based) What is a Six Sigma?? change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success,  more...
Non-value-added Steps and Tasks on-line e-learning cbt (computer based) Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow  more...
Total Productive Maintenance on-line e-learning cbt (computer based) ...and machinery. It is an approach that seeks to engage all levels and functions in an organization to maximize the overall effectiveness of production equipment. This course examines how TPM emphasizes the importance of production and maintenance staff members working together. It also describes how TPM seeks continuous improvement of production equipment effectiveness through periodic  more...
Effective Budget Management on-line e-learning cbt (computer based) A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual components. In this course, you will  more...
Managing Upward Relationships on-line e-learning cbt (computer based) ... and politics and explores the common grounds between two levels in the organizational hierarchy. Managers need to have necessary interpersonal skills required for succeeding in upward relationships. The focus is on the skills and strategies that support building positive and productive upward relationships and optimizing individuals' and organizations' performances. This course also offers the  more...
Dynamics of Leadership on-line e-learning cbt (computer based) ...pany status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how to become a leader; how to  more...
Design of Experiments and Validation of Solutions in Six Sigma on-line e-learning cbt (computer based) ...t. During the course, basic DOE concepts such as factors, levels, interactions, and main effects are introduced. The course also explores the full and fractional factorial designs and the DOE process. In addition, it teaches how to select, test, and validate solutions using a variety of analysis, screening, and testing tools commonly used in Six Sigma. This course is aligned with the ASQ  more...
Management of Cash Flows on-line e-learning cbt (computer based) Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to  more...
Supply Chain Management Using Models on-line e-learning cbt (computer based)cd rom ...of the quadrants of the sourcing strategy matrix. Match levels in sourcing strategy with their characteristics. Identify primary sources leading to significant improvements in the supply chain. Match the levels of the logistics framework with their activities. Identify characteristics of the stages in advanced logistics model. Identify benefits of the advanced logistics model.  more...
CIW Security Professional Security Auditing Attack Techniques on-line e-learning cbt (computer based)cd rom ...rk packets using Ethereal. Identify key aspects of scan levels and reporting formats. Identify features of vulnerability scanners. Configure eEye Retina. Identify the decisions that an auditor can take based on network level information discovered. Identify the decisions that an auditor can take based on host level information discovered. Unit 2: Network Penetration (2 hours)  more...
CIW Security Professional Operating System Security on-line e-learning cbt (computer based)cd rom ...logies. Learn To: Identify features of security levels. Identify features of Microsoft Windows 2000 security components. Identify features of Microsoft Windows 2000 security subsystem components. Identify rules for applying strong passwords. Enforce strong passwords. Identify key aspects for implementing account policies. Identify default settings that create security  more...
Oracle9i SQL DML and DDL on-line e-learning cbt (computer based)cd rom The Oracle SQL DML and DDL course is the third in a three-part series covering the Data Manipulation and Data Definition language statements supported by Oracle9i. This course introduces the participants to various objects in a database. The participants learn to create, update, and delete the database objects. The participants also learn to add rows, update, and delete existing rows from a table.  more...
Enterprise Connectivity with J2EE V1 4 Advanced EJB Topics on-line e-learning cbt (computer based)cd rom ...tions in EJB 2.1. Match transactions with the isolation levels that should be associated with them Audience: This course is intended for programmers who are interested in updating their skills to the latest Java2 Enterprise Edition platform: SDK 1.4. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit  more...
Enterprise Connectivity with J2EE V1 4 Advanced EJB Topics on-line e-learning cbt (computer based)cd rom ...tions in EJB 2.1. Match transactions with the isolation levels that should be associated with them Audience: This course is intended for programmers who are interested in updating their skills to the latest Java2 Enterprise Edition platform: SDK 1.4. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit  more...
IBM DB2 Universal Database V6 1--App Development on-line e-learning cbt (computer based)cd rom ...ta for groups using grouping functions. Create different levels of aggregation data using GROUPING SETS operations. Identify characteristics of STAR schemas for table design and index design. Code combined SQL statements using compound SQL. Create a local temporary table that can be referenced in an SQL statement using a common table expression. Retrieve data with logical conditions using  more...
IBM DB2 Universal Database V6 1--App Development on-line e-learning cbt (computer based)cd rom ...ta for groups using grouping functions. Create different levels of aggregation data using GROUPING SETS operations. Identify characteristics of STAR schemas for table design and index design. Code combined SQL statements using compound SQL. Create a local temporary table that can be referenced in an SQL statement using a common table expression. Retrieve data with logical conditions using  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...tasks performed using the Control Center. Match security levels with their definitions. Sequence the steps in the authentication process a user follows when accessing a DB2 instance. Identify the characteristics of DB2 authorization levels. Provide a user with privileges on database objects using Data Control Language (DCL). Unit 2: Creating and Accessing Database Objects Unit 2 -  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...tasks performed using the Control Center. Match security levels with their definitions. Sequence the steps in the authentication process a user follows when accessing a DB2 instance. Identify the characteristics of DB2 authorization levels. Provide a user with privileges on database objects using Data Control Language (DCL). Unit 2: Creating and Accessing Database Objects Unit 2 -  more...
Exchange 2000 Server--Part 3 Administering on-line e-learning cbt (computer based)cd rom ...fy the features of Exchange System Manager. Identify the levels of administration in Exchange 2000 Server. Administer an Information Store (IS). Identify the features of groups in Active Directory. Identify the guidelines for selecting the scope of groups. Identify the guidelines for designing groups. Identify the features of message routing and group expansion. Identify the features of  more...
Windows 2000 Network Infrastructure Admin --Part 3 IP Routing on-line e-learning cbt (computer based)cd rom ...he features of traffic control components. Match service levels with the situations in which they are applicable. Install QoS ACS by using the Start menu. Configure the traffic properties of QoS ACS by using the Start menu. Configure network bindings by using the menu bar. Capture network traffic by using Network Monitor. Unit 2: IP Routing Protocols Duration: 2 - 3 Hour(s)  more...
Windows 2000 Network Infrastructure Admin --Part 3 IP Routing on-line e-learning cbt (computer based)cd rom ...he features of traffic control components. Match service levels with the situations in which they are applicable. Install QoS ACS by using the Start menu. Configure the traffic properties of QoS ACS by using the Start menu. Configure network bindings by using the menu bar. Capture network traffic by using Network Monitor. Unit 2: IP Routing Protocols Duration: 2 - 3 Hour(s)  more...
Windows 2000 Installation Config Admin --Part 4 Enterprise Admin on-line e-learning cbt (computer based)cd rom Course Overview This is the fourth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify, configure and manage the workstations of users; and identify, configure and manage a fax. L  more...
Windows 2000 Installation Config Admin --Part 4 Enterprise Admin on-line e-learning cbt (computer based)cd rom Course Overview This is the fourth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify, configure and manage the workstations of users; and identify, configure and manage a fax. L  more...
Oracle8i Backup and Recovery Troubleshooting Recovery on-line e-learning cbt (computer based)cd rom ...covery in various situations. Identify the uses, modes, levels and compatibility issues of Export utility, and use the Export utility to create an export file. Identify the uses, modes and NLS considerations of the Import utility, and the steps in which a table is imported. Identify and import objects into a schema. Identify and sequence steps to start an Oracle database with a missing  more...
Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention on-line e-learning cbt (computer based)cd rom ...ance problems associated with rollback segments. Define levels of locking and list the possible causes of contention. Use Oracle utilities to detect and resolve lock contention. Prevent locking problems and recognize errors arising from deadlock. Gather data and tune a database using Oracle Expert. C ontent Emphasis Skills-Based A udience Database Administrators, System  more...
Oracle8i Database Admin Manage Storage Structures on-line e-learning cbt (computer based)cd rom ...orrect sets of objects and their fragmentation propensity levels. Match the data block contents with their features. Match the block space utilization parameters with the information that they provide. Sequence the steps used by the Oracle Server to manage data within a block. Retrieve the information to check the current number of extents and blocks allocated to a segment by using Oracle  more...
Windows NT 4 0 Core Technologies Support - Part 2 on-line e-learning cbt (computer based)cd rom ...tect Server data using various Windows NT fault tolerance levels, Data Protection and Data Recovery methods. C ontent Emphasis Skills-Based A udience This series is intended for IT professionals who will be responsible for supporting Windows NT Server 4.0 in an enterprise environment. In addition, the course is intended for people interested in seeking Microsoft Certified Systems  more...
Windows NT 4 0 Core Technologies Support Curriculum on-line e-learning cbt (computer based)cd rom ...tect server data using various Windows NT fault tolerance levels; identify the subsystems responsible for supporting applications; install and configure the TCP/IP, NWLink and NetBEUI protocols; install and configure Internet Information Server and the Microsoft Internet Explorer; identify the steps in the Windows NT printing process, configure network printers, use different print utilities  more...
Lotus Domino R5 Development Part 9 Web Site Design on-line e-learning cbt (computer based)cd rom ...te Security Duration: 2 Hour(s) Match the security levels in a Domino Web site with their features. Match the database settings used to secure data on a Domino Web site with their functions. Set up Domino Web site security by using server settings in the server document. Restrict access to a Domino data directory by using Domino Administrator. Create a realm to secure a Domino Web  more...
E-Commerce Security on-line e-learning cbt (computer based)cd rom ...er. Identify the features of a firewall. Identify the levels of firewall implementation. Identify the features and functions of packet-filter firewalls. Identify the features and functions of proxy firewalls. Identify the role of personal firewalls in e-commerce. Identify the features of dynamic firewalls. Unit 2: Information Encryption (1 - 2 hours) Identify the forms of  more...
Oracle Form Builder R6 Writing and Debugging Code on-line e-learning cbt (computer based)cd rom ...he code for a trigger to validate user input at different levels. Match the built-ins used for validation with their functions. Sequence the Form Builder navigation units according to their navigation hierarchy. Match the navigation properties with their characteristics. Match the navigation trigger types at different levels with their uses. Write the code for the When-New-object-Instance  more...
Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention on-line e-learning cbt (computer based)cd rom ...ollback segments to transactions appropriately. Define levels of locking, list possible causes of contention, use Oracle utilities to detect lock contention, resolve contention in an emergency, prevent locking problems and recognize Oracle errors arising from deadlocks. Use Oracle tools to diagnose and resolve contention. Launch Oracle Expert and identify the different types of  more...
Oracle8 Backup and Recovery - Troubleshooting and Recovery on-line e-learning cbt (computer based)cd rom ...overy in various situations. Identify the uses, modes, levels and compatibility issues of Export utility, and use the Export utility to create an export file. Identify the uses, modes and NLS considerations of the Import utility, and the steps in which a table is imported. Import objects into a schema. Sequence steps to start an Oracle database with a missing data file. Identify  more...
Oracle8 Database Administration - Manage Storage Structures on-line e-learning cbt (computer based)cd rom ...orrect sets of objects and their fragmentation propensity levels. Match the data block contents with their features. Match the block space utilization parameters with the information that they provide. Sequence the steps used by the Oracle Server to manage data within a block. Retrieve the information to check the current number of extents and blocks allocated to a segment by using Oracle  more...
Oracle Form Builder Writing and Debugging Code on-line e-learning cbt (computer based)cd rom ...e code for a trigger to validate user inputs at different levels. Match the built-ins for validation with their functions. Sequence the Form Builder navigation units according to their navigation hierarchy. Match the navigation properties with their characteristics. Match the navigation trigger types at different levels with their uses. Write the code for the When-New-Object-Instance  more...
Lotus Notes R5 Managing and Sharing Information on-line e-learning cbt (computer based)cd rom ...1.5 - 2 Hour(s) Match the Lotus Notes database access levels with the privileges they grant to the users. Create a form. Define the fields in a form. Create a form section. Create a view. Insert a column into a view. Set column properties in a view. Specify a selection condition to display documents in a view. Indent response documents in a view. Grant a specific user the access to  more...
Lotus Notes R5 Managing and Sharing Information on-line e-learning cbt (computer based)cd rom ...1.5 - 2 Hour(s) Match the Lotus Notes database access levels with the privileges they grant to the users. Create a form. Define the fields in a form. Create a form section. Create a view. Insert a column into a view. Set column properties in a view. Specify a selection condition to display documents in a view. Indent response documents in a view. Grant a specific user the access to  more...
E-Commerce Implementation Issues on-line e-learning cbt (computer based)cd rom ...erations. Match product types to Web site functionality levels. Identify the features and functions of shopping carts. Identify the functions of online storefront systems. Identify typical storefront features of a medium-scale e-commerce implementation. Identify typical store management considerations for a medium-scale e-commerce implementation. Identify advanced storefront  more...
Working with SAP R 3 v4 x on-line e-learning cbt (computer based)cd rom ... function keys. Access R/3 applications using the three levels of the menu system. Execute transactions by working in a dialogue with the system. Understand dialogue messages that point out errors or ask you to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a Help  more...
Exchange Server 5 5 Design Implementation - Part 4 on-line e-learning cbt (computer based)cd rom ...ported Internet protocols with their usage. Identify the levels at which Internet protocols should be configured in a given situation. Configure Internet protocols at the mailbox level by using the Protocols property sheet. Enable Protocol Logging for Internet protocols by using Registry Editor. Match the performance counters for Internet protocols with the keys under which they appear in  more...
Internet Explorer 5 0 Fundamentals on-line e-learning cbt (computer based)cd rom Course Overview This course provides participants with the skills to use Microsoft Internet Explorer 5.0. At the completion of this course, students will learn how to search for Web pages; customize the display of Web pages; organize Web pages in the Favorites folder; save and print Web pages; identify the advanced features of IE 5.0; and use the basic features of Outlook Express. L earn  more...
Sales Management Motivating Sales Teams to Win on-line e-learning cbt (computer based)cd rom ...s team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To Identify the actions you can take to ensure that sales team members have high motivation levels.  more...
Strategic Management Analyzing Strategic Options on-line e-learning cbt (computer based)cd rom ...nal environment. Identify the levels of strategy. Recognize the approaches to initiate business or corporate-level strategy. Audience Managers and team leaders who are responsible for analyzing strategic business options. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...
CompTIA Server 2005 Troubleshooting Disaster Recovery on-line e-learning cbt (computer based)cd rom This course covers general information about troubleshooting techniques and the disaster recovery process. This course is divided into two units, Troubleshooting and Disaster Recovery. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and  more...
Visual InterDev 6 0 Planning a Web Application on-line e-learning cbt (computer based)cd rom ...on with existing applications. Identify the availability levels for a Web application. Identify the geographic scope requirements of a Web application. Identify the downtime requirements of a Web application. Identify the availability requirements of a Web application. Unit 3: Web Application Design Duration: 2 Hour(s) Identify the purpose of using scenarios in conceptual  more...
Oracle 11i10 System Admin Personalization Workflow Components on-line e-learning cbt (computer based)cd rom ...oncept and configuration of personalizations at different levels. The course also introduces the learners to the benefits of the workflow process and describes different types of workflow components. Learn To: Identify features of personalizations. Match the profile options configured to enable or disable page personalization with their features. Identify steps to perform  more...
Windows NT Server 4 0 Routing RAS - Part 4 on-line e-learning cbt (computer based)cd rom ...functions of the TRACERT utility. Identify the different levels of event logging that can be enabled by using RRAS. Enter the routemon command to display the static IP routes of an interface. Enter the routemon command to display the global configuration parameters of the IPX RIP protocol. Enter the routemon command to enable a Demand Dial interface. Enter the command to execute a routemon  more...
SAP R 3 3 0 on-line e-learning cbt (computer based)cd rom ...function keys. Access R/3 applications using the three levels of the menu system. Execute transactions by working in a dialog with the system. Understand dialog messages that point out errors or ask you to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a help  more...
SAP R 3 Working with v3 0 on-line e-learning cbt (computer based)cd rom ...unction keys. Access R/3 applications using the three levels of the menu system. Execute transactions by working in a dialogue with the system. Understand dialogue messages that point out errors or ask you to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a  more...
SAP R 3 v4 0 Retail Organizational Structures and Master Data on-line e-learning cbt (computer based)cd rom Course Overview The purpose of this course is to give users working in retail companies knowledge of the organizational structure and master data of the SAP R/3 retail system. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail. L earn To: Logistics organizational structure. Organization of financial accounting. Create  more...
SAP R 3 v4 0 Profitability Analysis - Basics on-line e-learning cbt (computer based)cd rom ...cast Results. Top-down Planning. Updating Data at Lower Levels. Planning at Customer and Product Level. Before Valuating the Plan Data. Valuating Plan Data. Actual Postings. Creating an Order. Valuating Incoming Orders. Billing. Transferring and Valuating Billing Data. Further Actual Postings. Data for Profitability Analysis. Unit 4: Information System Duration: 1 Hour(s)  more...
Object Analysis Design Design Implementation on-line e-learning cbt (computer based)cd rom ...apsulation in Object Oriented Design. Identify the three levels of Operation Visibility in UML. Identify the features of the special Classes commonly used in Object Oriented Design. Identify the importance of Class Specification. Fully define Attributes for the Design phase. Fully define Operation Signatures for the Design phase. Identify what must be defined before an Association can be  more...
Oracle SQL Tuning Diagnostics and Tuning Schema on-line e-learning cbt (computer based)cd rom ...Tuning the Schema Duration: 2 Hour(s) Identify the levels of B*-tree index structure. Identify the features of a B*-tree index scan. Identify the columns on which a B*-tree index should ideally be created. Create a B*-tree index by using SQL commands. Identify the features of bitmapped indexes. Identify the advantages of bitmapped indexes. Create a bitmapped index by using the  more...
SQL Server 7 0 System Administration - Part 1 on-line e-learning cbt (computer based)cd rom ...nd software requirements, setting, backward compatibility levels, and database copy methods. Upgrade to SQL Server 7.0. C ontent Emphasis Skills-Based A udience This course is designed for IT professionals responsible for installing, configuring, administering and troubleshooting Microsoft SQL Server 7.0. Participants should have completed course series 71410 - 71413,  more...
SQL Server 7 0 - Implementing a Database - Part 4 on-line e-learning cbt (computer based)cd rom ...ions. Define transactions and set transaction isolation levels. Identify the purpose and benefits of using views. C ontent Emphasis Skills-Based A udience This course is designed for IT professionals responsible for implementing a database solution with Microsoft SQL Server 7.0. Participants should have completed Microsoft SQL Server 7.0: System Administration (Course Series  more...
Site Server 3 0 Implementation - Part 2 on-line e-learning cbt (computer based)cd rom Course Overview This is the second course in a three part series that will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. At the completion of this course, students will learn to identify the concepts considered when planning a catalog; perform the steps to modify an existing Web page to search  more...
Microsoft Visio 2003 Proficient User on-line e-learning cbt (computer based)cd rom ...udience: This course is intended for personnel at all levels of the enterprise and end users wishing to familiarize themselves with Microsoft Visio 2003. Experience with the Windows 2000/XP interface, basic PC skills is assumed. Course 72060 Visio 2000 or previous Visio experience is helpful, but not required. There are no prerequisites required for this course. Deployment:  more...
Quality Management Business Process Improvement on-line e-learning cbt (computer based)cd rom ...nges in upper level management, however, employees at all levels of the process of product development are being asked to participate in quality improvement efforts. Since Icon will no longer rely on independent consultants to develop process improvement initiatives, it is your job as a QA Director to train Caroline and Linda in how to establish process improvement teams. Unit 2: Developing a  more...
Windows 2000 Planning Implementing Active Directories - Part 1 on-line e-learning cbt (computer based)cd rom Course Overview This is the first course in a four part series that will provide IT professionals with the knowledge and skills necessary to plan and implement Microsoft Windows 2000 Active Directory in an enterprise environment. At the completion of this course, students will learn to identify the key features and components of Active Directory; identify the physical structure and security  more...
NetWare Service and Support Upgrade - Part 3 on-line e-learning cbt (computer based)cd rom ...ng a Novell Client. L earn To: Identify the six levels of the Redundant Array of Independent Disks (RAID). Mirror disk partitions for maintaining NetWare security. Install a NetWare 5 server. Identify the architecture of Novell Client for two Windows platforms, Windows 95 and Windows NT Workstation. Use some troubleshooting tools to find the causes of the problems on the  more...
Business Code of Conduct Confidentiality Company Assests on-line e-learning cbt (computer based)cd rom ... course examines the importance of confidentiality at all levels and provides examples of breaches of confidentiality. It also covers employee obligations and the consequences of confidentiality breaches. Learn To: Identify internal and external breaches of confidentiality. Identify consequences of breaching confidentiality. Identify measures for protecting confidential  more...
Diversity Managing Diversity in the Workplace on-line e-learning cbt (computer based)cd rom ...e workplace by using the lens model. Identify the three levels of culture as defined by Schein. Identify the four stages of individual and organizational growth to understanding and leveraging diversity. Audience: Team leaders, supervisors, and managers of people. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3  more...
Building Scalable Cisco Internetworks Part 3 on-line e-learning cbt (computer based)cd rom ...ntermediate System-to-Intermediate System (IS-IS) routing levels. Identify types of Intermediate System-to-Intermediate System (IS-IS) Protocol Data Units (PDUs). Audience: This course is recommended training for individuals working towards certification as a Cisco Certified Network Professional (CCNP). The audience includes network administrators, network designers, network  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...tasks performed using the Control Center. Match security levels with their definitions. Sequence the steps in the authentication process a user follows when accessing a DB2 instance. Identify the characteristics of DB2 authorization levels. Provide a user with privileges on database objects using Data Control Language (DCL). Unit 2: Creating and Accessing Database Objects Unit 2 -  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...tasks performed using the Control Center. Match security levels with their definitions. Sequence the steps in the authentication process a user follows when accessing a DB2 instance. Identify the characteristics of DB2 authorization levels. Provide a user with privileges on database objects using Data Control Language (DCL). Unit 2: Creating and Accessing Database Objects Unit 2 -  more...
SCO SVR 5 --Part 1 Basic Administration on-line e-learning cbt (computer based)cd rom ...of ACLs. Identify the functions of backup procedures and levels. Identify factors to consider when selecting backup media. Identify the CLI backup commands available in SCO SVR. Identify the features of the ARCserveIT utility. Identify the procedure for recovering from a system disaster. Unit 3: Optimizing the System Duration: 2 Hour(s) Monitor processes by using the ps command.  more...
Oracle 11i Procure to Pay Part 4 on-line e-learning cbt (computer based)cd rom ...utions. Identify key concepts related to holds. Match levels of invoice validation with their descriptions. Identify key concepts related to invoice approvals. Match invoice reports with their descriptions. Identify setup options for invoices. Identify additional implementation considerations for invoices. Unit 2: Payments (3 hours) Identify payment-related tasks that you  more...
Oracle 11i Procure to Pay Part 3 on-line e-learning cbt (computer based)cd rom ...eipts. Identify features of various security and access levels for documents. Create a position. Add a position to a position hierarchy. Identify invoicing and payment tasks that you can perform with Payables. Match reasons for integrating Payables with other applications. Match various Payables open interfaces with their features. Audience: This course is targeted at  more...
Advanced Project Leadership Navigating Corporate Structures on-line e-learning cbt (computer based)cd rom ...sponsibilities of a Project Sponsor. Identify the three levels of sponsorship within a company. Identify responsibilities of an Operational Sponsor. Identify responsibilities of a Tactical Sponsor. Identify responsibilities of a Strategic Sponsor. Identify ways to help a Project Sponsor be successful. Identify impact of the type of organization on Project Sponsors. Identity the  more...
SAP R 3 PP Production Planning SOP on-line e-learning cbt (computer based)cd rom ... works. The learner is introduced to the various planning levels in the R/3 System as well as learning how to plan in the Sales and Operation Planning and Material Requirement Planning levels. Furthermore, the trainer will be shown the functions of standard SOP and of flexible planning. Learn To: o Production Planning in SAP R/3. o Introduction to the MRP II Planning Concept. o  more...
SAP R 3 v4 6 Purchaser on-line e-learning cbt (computer based)cd rom ...haser. o The R/3 System: - Integration. - Organizational Levels in Procurement. - Role-Based Purchasing. o Master Data: - Material Master. - Vendor Master. - Purchasing Info Record. - Source List. Unit 3: The Work of the Purchaser in the R/3 System 1.5 - 2 hours o Procuring Stock Materials: - Purchase Requisitions. - Requests for Quotation and Quotations - Part 1. - Requests for  more...
SAP R 3 v4 6 SD Custromer Service Representative on-line e-learning cbt (computer based)cd rom ... o Processes in Sales and Distribution: - Organizational Levels in SD. - Integration. - Role-Based Sales and Distribution. o Master Data in SD Processing: - Customers and Business Partners. - Products and Services. - Conditions and Agreements. o Basic Functions in SD: - Sales Documents. - Material Determination. - Partner Determination. Unit 3: The Sales Employee in SAP R/3 1 - 2 hours  more...
SAP Advanced Planner Optimizer APO Overview on-line e-learning cbt (computer based)cd rom ...ain Problems. o Advanced Planner and Optimizer (APO): - Levels of Supply Chain Management. - APO Planning Components. - Optimization Solutions and Evaluations. o APO Integration and Technology: - LiveCache Technology and Pegging. - Data Integration in APO. Unit 2: APO Planning Components 2 - 3 hours o Supply Chain Cockpit (SCC): - Version Management. - Functions of the Supply Chain  more...
MS Win XP Install Admin Part 4 Remote Mobile Computing on-line e-learning cbt (computer based)cd rom ...ndows XP Professional. o Differentiate between security levels and appropriate use of authentication protocols supported by Windows XP Professional. o Differentiate between security levels and appropriate use of authentication protocols supported by Windows XP Professional. o Identify features of using the Extensible Authentication Protocol (EAP) in Windows XP Professional. o Identify  more...
CompTIA Server 2005 Storage Arrays Install Planning on-line e-learning cbt (computer based)cd rom ...e the various Redundant Array of Independent Disks (RAID) levels with their descriptions. Match the hybrid Redundant Array of Independent Disks (RAID) levels with their descriptions. Distinguish between the features of hardware Redundant Array of Independent Disks (RAID) and software RAID. Identify the various methods to manage hard disk failures in a Redundant Array of Independent Disks  more...
CompTIA Server 2005 Hardware Operating System Install on-line e-learning cbt (computer based)cd rom ... Identify the key aspects of upgrading BIOS and firmware levels. Identify the key aspects of configuring Redundant Array of Inexpensive Disks (RAID). Identify the key aspects of calculating Redundant Array of Inexpensive Disks (RAID) capacity. Identify the options for configuring external peripherals. Identify the basic activities of a network operating system (NOS) installation.  more...
CIW Enterprise Specialist Part 5 CMP EJB Transactions Security on-line e-learning cbt (computer based)cd rom ... model, along with distributed transactions and isolation levels in transactions, and differentiation between container-managed and bean-managed transactions. EJB security, as well as the various roles that the bean developer, assembler, and deployer play in security. The roles of the container and deployment descriptor in EJB security are covered. Learn To: o Identify characteristics of  more...
CCNT Basic Telecommunications v6 0 Part 2 on-line e-learning cbt (computer based)cd rom This course focuses on transmission networks, switching, and signaling. The course begins with an overview of transmission networks, looking at current structures, cellular, Internet, and the various transmission media. It then covers signaling, looking at the various signaling types and processes. The final area of concentration is switching, covering, for example, analog and digital, time- and  more...
Call Center Mgt Measuring Quality Performance on-line e-learning cbt (computer based)cd rom ...taffing tactics, provides a process for calculating staff levels, and identifies the types of reports that call center managers use to evaluate a call center's performance. Additionally, the program provides students with guidelines for communicating with executives. By applying the information in this program, the student will be able to establish service goals, identify areas for attention,  more...
Six Sigma Managing Six Sigma Projects on-line e-learning cbt (computer based)cd rom ...eason for the 1.5 sigma shift used in calculating quality levels in Six Sigma. Identify the benefits of failure mode and effects analysis (FMEA). Identify the data required when conducting a failure mode and effects analysis of a new design or process. Simulation Overview: In the simulation at the end of  more...
Change Management Managing Change on-line e-learning cbt (computer based)cd rom ...n To Identify the different levels of change. Develop the traits of a change leader. Prepare a plan for a change. Identify why employees resist change. Control a crisis situation. Audience This course is for managers responsible for helping employees  more...
Managing Change Implementing the Change Process on-line e-learning cbt (computer based)cd rom ...- 1 hour) Identify the different levels of change. Identify common misconceptions about change. Identify three tactics for implementing change smoothly. Identify the behaviors of a good change leader. Simulation Overview: You will meet with two Team Leaders to discuss the new  more...
Advanced Project Mgmt Project Management Maturity on-line e-learning cbt (computer based)cd rom ...ity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Learn To Identify how project management maturity levels relate to the project management process groups. Identify project management processes a company at maturity level one would use to plan projects.  more...
Six Sigma Six Sigma Essentials on-line e-learning cbt (computer based)cd rom ... Identify the relevance of Six Sigma quality levels. Identify applications of statistics. Identify the phases of Six Sigma implementation. Simulation Overview: In the simulation at the end of this unit, you will meet with Maggie Roberts, Vice President of Products and Services at Icon  more...
Team Participation Team Communication on-line e-learning cbt (computer based)cd rom ...on (0.5 - 1 hour) List the three levels of verbal communication. Differentiate between denotative and connotative word meanings. List the two ways power can influence communication. Apply the five guidelines that foster a supportive communication environment Use the TRUST acronym  more...
Principles of Marketing Distribution Strategy on-line e-learning cbt (computer based)cd rom .... Learn To Identify the levels of distribution intensity. Sequence the steps for selecting appropriate distribution channel partners. Identify the components of a physical distribution system. Sequence the steps of the channel management process. Identify  more...
Project Teams Building a Project Team on-line e-learning cbt (computer based)cd rom .... Learn To Identify the levels of need being met according to Maslow's Hierarchy of Needs. Set ground rules during an informational meeting. Identify the expected result of a project team. Set team goals. Identify the five language characteristics  more...
Lotus Notes Domino R5 Development Part 1 Basic Concepts on-line e-learning cbt (computer based)cd rom Course Overview This is the first course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to identify basic  more...
Lotus Domino R5 Development Part 2 Application Devel Fundamentals on-line e-learning cbt (computer based)cd rom Course Overview This is the second course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to create a database in  more...
Designing for Cisco Internetwork Solutions Part 5 on-line e-learning cbt (computer based)cd rom ...ures and functional areas. It also covers network service levels and service level management. Learn To: Identify characteristics of network management architecture. Identify characteristics of Simple Network Management Protocol (SNMP). Identify features of Management Information Base (MIB). Identify features of the functional model for network management. Identify  more...
SAP R 3 3 0 Fundamentals on-line e-learning cbt (computer based)cd rom ...all SAP R/3 applications. It is suitable for users of all levels including data processing personnel and management. Participants should have a basic knowledge of Windows or other graphical user interfaces. The following course can provide the prerequisite knowledge: Course 11712, Windows 3.1 Fundamentals. T otal Learning Time 4 - 6 Hour(s) Course Contents Unit 1: The Structure and  more...
Operations Management Fundamentals of Operations Management on-line e-learning cbt (computer based)cd rom Operations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company a a s operation processes. Learn To  more...
XML Building XML-Based Web Applications Part 4 on-line e-learning cbt (computer based)cd rom Course Overview This is the fourth course in a five part series dedicated to coverage of the Document Object Model. This course will provide the learner with a solid understanding of its importance and practice of its usage. The structure of the DOM is presented in detail, along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation  more...
XML Building XML-Based Web Applications Part 4 on-line e-learning cbt (computer based)cd rom ... Identify features of the Node object. • Match DOM levels with their features. • Identify properties used to retrieve data from a node. • Identify features of the XML parser. • Identify ways of accessing XML data in a DOM document. Unit 2: Manipulating and Displaying XML Data 2 - 3 hours • Identify ways of searching for element nodes in the DOM tree.  more...
CCNT Broadband Technologies v6 0 Part 3 on-line e-learning cbt (computer based)cd rom ...itched Multimegabit Data Service Interface Protocol (SIP) levels that compare to the Open Systems Interconnection (OSI) model. Identify features of Digital Subscriber Line (DSL). Match Digital Subscriber Line (DSL) services with their descriptions. Identify features of Digital Subscriber Line (DSL) connectivity devices. Identify features of a Virtual Private Network (VPN). Match  more...
Motivation Fostering Employee Motivation on-line e-learning cbt (computer based)cd rom ...tivate employees by measuring and building the motivation levels of their employees, how to determine motivational responsibility, and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs, how to build relationships that increase motivation, and how to help employees increase their own motivation levels. Learn To  more...
Project Leadership Overcoming Obstacles on-line e-learning cbt (computer based)cd rom ...mation and how to present that information to the various levels of stakeholders within an organization. Learn To Identify reasons why communication within a project team can fail. Identify listeners' communication styles. Conduct a team meeting. Manage decision making among team  more...
Project Leadership Overcoming Obstacles on-line e-learning cbt (computer based)cd rom ...cess for helping project team members manage their stress levels. Identify ways to improve team members' work habits. Follow guidelines to help manage team conflict. Follow the steps for resolving team conflict. Audience The target audience for this series is project managers who are responsible for managing  more...
Supply Chain Management Building a Sustained Competitive Advantage on-line e-learning cbt (computer based)cd rom This course provides the learner with an understanding of utilizing collaboration and technology to maximize the effect of supply chain processing. Product design and product life cycle management as elements of the improvement effort, and performance measures and metrics. Models for improving all major processes within a supply chain, and extensive case examples to validate the principles and  more...
From HAZMAT Plans & Programs, Inc
HAZWOPER 8 Hour Refresher with Blood Borne Pathogens Module on-line e-learning cbt (computer based)self directed ...- Understand the principles of decontamination as well as levels of decontamination and decontamination methods - Have a better understanding of potentially hazardous situations involving corrosives, solvents, oxidizers, and reactive chemicals - Understand the various considerations in an emergency and the importance of training and actions to personal safety and the safety of others  more...
From Compliance Solutions
OSHA Site Supervisor-Online on-line e-learning cbt (computer based) ...Online: A new understanding of safety is required at all levels of management from the CEO to the line supervisor. Safety performance is included as part of a site supervisor's overall job evaluation. As a result, today's supervisor must become proficient in three skill areas: Learn to recognize hazards Learn to control the hazards to prevent injuries, illness, and property  more...
From The Swamp School
Environmental First Responder Awareness Level on-line e-learning cbt (computer based)study at homeself directed This course encapsulates sensitive issues regarding emergency response level II. This is an advanced level in which responders are directly involved in the action of mitigating hazardous chemical release. Chemicals, if handled improperly, can become a hazard that could be a serious threat to human life and the environment. To reduce or eliminate these hazards, emergency response and awareness  more...
From Business Industrial Network
Free 30 days Online Computer Training instructor led trainingon-line e-learning cbt (computer based)coursewareself directedcomputer lab ...levels. 30 days free access to our online computer training University. Office Plus Learning Library. (over 160 topics, including MS Office, Access, Excel, Word, Outlook, OneNote, Windows XP and Windows Vista.) Also employees can learn anything from offices applications to IT Certification training, even OSHA, using our award winning LMS. Access to pre-test, post-test and print  more...
From Healing Art Forms Institute
Bachelor Degree In Energetic Spiritual Healing on-line e-learning cbt (computer based)study at homeself directed ...out there like this! Course Materials: Usui Reiki (Levels 1 through GrandMaster Level 15) Chakra Aura Meridian Practitioner Program Children's Energetic Program Crystal Therapy Practitioner Program Holistic Pet Care Specialist Protection Healing Practitioner Program Plus 1 elective course to choose from: Angel Communication & Healing Therapist, Animal Communication &  more...
Effortless Health Wealth and Love Accredited Program on-line e-learning cbt (computer based)study at homeself directed ... you. Abundance Flush Level 1 and 2 Abundance Flush Levels 3 and 4 Abundance Flush Levels 5 and 6 Attractrion Reiki Balance Out Empowerment - FOUNDER Break Free Deep Clearing Reiki Diamond of Prosperity - FOUNDER Energy Builder Attunements Getting Clear Empowerment - FOUNDER Healing Flush Levels 1 and 2 Healing Flush Levels 3 and 4 Healing Flush Levels 5 and 6 Love  more...
Chakra Aura Meridian Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...tworkers TM Musical Notes of the Chakras Meridian Flush levels 1 and 2 Meridian Flush levels 3 and 4 Meridian Flush levels 5 and 6 Meridian Flush levels 7 and 8 Meridian Flush levels 9 and 10 Meridian Reiki Purple Reiki Rainbow Light Rainbow Sequence Healing Technique Reiki Chakra Unified Chakra Attunement All of this is provided in this Chakra, Aura and Meridian  more...
Animal Communication Healing Accredited Program on-line e-learning cbt (computer based)study at homeself directed ... Rainforest Reiki 5. Spiritual Animal Healer Program Levels 1 through 6 6. Totem Reiki All of this is provided in this Animal Communication Accredited Program. Once your course work and attunements have been completed, you will then receive your certificate for a Animal Communication/ Healing Therapist work, accredited through Healing Art Forms and our accediting bodies sent  more...
From Serebra Learning Corporation
Empowering your Workgroup Coach for Achievement on-line e-learning cbt (computer based) This course identifies coaching strategies for increasing the performance of your staff. All levels of professionals who supervise the performance of other staff members.  more...
Basic Features of Excel 2002 on-line e-learning cbt (computer based) To provide an overview of the basic features of Excel 2002 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel  more...
Computer Telephony Integration on-line e-learning cbt (computer based) This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.  more...
Microsoft Office 2000 - Beginning Excel on-line e-learning cbt (computer based) To provide an introduction to the core concepts of Microsoft Excel 2000 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel  more...
Preparing for Outbound Sales Calls on-line e-learning cbt (computer based) The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside  more...
Preparing for Inbound Sales Calls on-line e-learning cbt (computer based) Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three  more...
Technical Support Agent Survival Skills on-line e-learning cbt (computer based) Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the  more...
Identifying Your Customer s Expectations on-line e-learning cbt (computer based) ...your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value  more...
Working Collaboratively Communicate Your Goals on-line e-learning cbt (computer based) Working Collaboratively: Communicate Your Goals, is the tenth of fourteen courses in this curriculum. After the completion of this course you will be able to list the guidelines for communicating your needs and identify guidelines on how to give and receive feedback. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by  more...
Managing the Quality of the Customer Support Service Center on-line e-learning cbt (computer based) Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident  more...
The Support Center Service on-line e-learning cbt (computer based) This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification  more...
Creating Effective Contracts on-line e-learning cbt (computer based) When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting  more...
Initiating a Project and Preparing the Project Plan on-line e-learning cbt (computer based) Project integration management is concerned with ensuring the proper coordination of project processes so project objectives are achieved. Successful project managers use project integration management to integrate project processes, maximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to  more...
Project Human Resources Management Simulation on-line e-learning cbt (computer based) Successful projects require more than well-balanced budgets and properly deployed resources. They require skilled and motivated people. As project manager, it's your responsibility to identify and fulfill your project's staffing needs. The degree of your success will depend upon your understanding and implementation of the tools and techniques for project human resources management. The Project  more...
Implementing Project Human Resource Management on-line e-learning cbt (computer based) Most project managers have experienced the synergy of a well-functioning project team. When such a team exists, a project seems to run itself. A few of the secrets to a project's success include building a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is  more...
Elements of Project Human Resource Management on-line e-learning cbt (computer based) When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding  more...
Budgeting and Controlling Costs on-line e-learning cbt (computer based) A small change in schedule, resources, or scope can result in a major change in cost. The processes associated with Project Cost Management help Project Managers measure project performance and monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and  more...
Estimating Activity Costs on-line e-learning cbt (computer based) Most project managers are familiar with the sinking feeling that occurs when project costs exceed expectations. Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and  more...
Project Communications Management Simulation on-line e-learning cbt (computer based) For the duration of this simulation, you will assume the role of project manager for Coventry Media Design, a national manufacturer and installer of custom media systems for corporate applications. As lead PM, you will manage various aspects of a new project installation for Pressman University from inception to status assessment. The simulation is based on the SkillSoft series "Project  more...
Project Integration Executing and Completing a Project on-line e-learning cbt (computer based) Project managers regularly face tough decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle  more...
Planning Project Procurement and Requesting Seller Responses on-line e-learning cbt (computer based) If project success is to be achieved, products, services, or results often must be purchased or acquired from elsewhere within, or outside of, the organization. This process of acquisition and purchasing is Project Procurement Management, and it is a critical aspect of any project. As you advance in this course, you will gain an understanding of what processes are involved in Project Procurement  more...
Choosing Sellers and Administering and Closing Contracts on-line e-learning cbt (computer based) How do you choose among potential sellers? Why is it important to manage the contract and relationship between the buyer and seller? What's the most effective way to complete and settle contracts? As you advance in this course, which focuses on seller selection, contract administration, and contract closure, you will obtain the skills and knowledge required to manage these areas of Project  more...
Project Procurement Management Simulation on-line e-learning cbt (computer based) For the duration of this simulation, you will be employed as a project manager for RMVE Security, a national provider of residential, corporate, and government property and facility monitoring. In your role as a PM, you will be focusing on the various aspects of procurement. The simulation is based on the SkillSoft series "Project Procurement Management" and includes links to the following  more...
Planning for Quality on-line e-learning cbt (computer based) Project Quality Management focuses on ensuring two things: the quality of project management and the quality of the products created during the project. Project Quality Management implements the quality management system by using policies, procedures, and the following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and  more...
Communications Planning and Information Distribution on-line e-learning cbt (computer based) Any project requires good communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced  more...
Program Management Processes and the Initiating Process Group on-line e-learning cbt (computer based) The Standard for Program Management was designed to give program managers a set of processes for program management. These processes are very similar to the processes you can find in the PMBOK Guide Third edition; however, they are intended to deal with issues between projects and to offer a coordinated effort to ensure program benefits.This course is designed to help program managers describe the  more...
Program Lifecycle and Organization on-line e-learning cbt (computer based) Regardless of your industry, programs and program management exist within their context and act as the infrastructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course  more...
Introduction to Program Management on-line e-learning cbt (computer based) Project managers are often tasked with managing multiple concurrent projects but what about managing multiple programs? When in a program environment, the processes differ from traditional project management. This course explains the key terms and themes of program management. It also introduces theories that are recognized as successful methods of managing programs.This course is aligned with "A  more...
Performance Reporting and Stakeholder Management on-line e-learning cbt (computer based) Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing  more...
Working with Difficult People Respond to Challenges on-line e-learning cbt (computer based) Working with Difficult People: Respond to Challenges, is the thirteenth of fourteen courses in this curriculum. After the completion of this course you will be able to demonstrate several techniques to effectively handle minor and periodic personality differences. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by  more...
Working with Difficult People Cope With Continued Conflict on-line e-learning cbt (computer based) Working with Difficult People: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an  more...
Expanding Time Develop SMART Goals on-line e-learning cbt (computer based) Expanding Time: Develop SMART Goals, is the fifth of fourteen courses in this curriculum. After the completion of this course you will be able to pinpoint the benefits of time management and identify the guidelines for defining goals. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to  more...
Expanding Time Remove Your Barriers on-line e-learning cbt (computer based) Expanding Time: Break Time Barriers, is the sixth of fourteen courses in this curriculum. After the completion of this course you will be able to identify the steps you should take to avoid procrastination, identify how to minimize interruptions from people at work and identify how to avoid perfectionist tendencies in your work. The Stress Management curriculum presents easily adopted techniques  more...
Expanding Time Focus on What is Important on-line e-learning cbt (computer based) Expanding Time: Focus on What is Important, is the seventh of fourteen courses in this curriculum. After the completion of this course you will be able to list the steps that convert goals into prioritized tasks, list guidelines for effective scheduling and list guidelines for successfully implementing a prioritized and scheduled task list. The Stress Management curriculum presents easily adopted  more...
Working Collaboratively Assert Your Influence on-line e-learning cbt (computer based) Working Collaboratively: Assert Your Influence, is the eighth of fourteen courses in this curriculum. After the completion of this course you will be able to list the benefits of influencing and contrast the skill of influencing with controlling and advising. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating  more...
Working Collaboratively Build Rapport Gain Trust on-line e-learning cbt (computer based) Working Collaboratively: Build Rapport, Gain Trust, is the ninth of fourteen courses in this curriculum. After the completion of this course you will be able to identify principles for creating and maintaining rapport, list the steps in listening authentically and identify three distinct question types. The Stress Management curriculum presents easily adopted techniques for today's busy  more...
Working Collaboratively Extend Your Influence on-line e-learning cbt (computer based) Working Collaboratively: Extend Your Influence, is the eleventh of fourteen courses in this curriculum. After the completion of this course you will be able to classify influencing styles, identify guidelines for broadening your range of influence through networking and identify guidelines for resolving an impasse. The Stress Management curriculum presents easily adopted techniques for today's  more...
Working with Difficult People Recognize Work Styles on-line e-learning cbt (computer based) Working with Difficult People: Recognise Work Styles, is the twelfth of fourteen courses in this curriculum. After the completion of this course you will be able to identify reasons why a person may be problematic to work with and select the most appropriate response to individuals who exhibit specific patterns of behavior. The Stress Management curriculum presents easily adopted techniques for  more...
Balancing Stress Devise a Stress Control Plan on-line e-learning cbt (computer based) Balancing Stress: Devise a Stress Control Plan, is the fourth of fourteen courses in this curriculum. After the completion of this course you will be able to implement guidelines for assertiveness in life, classify behavior types in terms of a widely used and accepted model, identify strategies to modify behavior types and develop an action plan for tackling stress. The Stress Management  more...
Balancing Stress Measuring Stress on-line e-learning cbt (computer based) Balancing Stress: Measuring Stress, is the first of fourteen courses in this curriculum. After the completion of this course you will be able to describe the social and personal costs of stress and assess your stress levels. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All  more...
Balancing Stress Simple Solutions for Stress on-line e-learning cbt (computer based) Balancing Stress: Simple Solutions for Stress, is the second of fourteen courses in this curriculum. After the completion of this course you will be able to list healthy dietary, exercise and relaxation principles and identify natural ways to combat stress. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating  more...
Balancing Stress Stress Relieving Habits on-line e-learning cbt (computer based) Balancing Stress: Stress Relieving Habits, is the third of fourteen courses in this curriculum. After the completion of this course you will be able to recognize how to overcome stress inducers using mental strategies, implement guidelines for managing your daily work and identify planning principles to help you realize your goals in life. The Stress Management curriculum presents easily adopted  more...
Strategies for Facilitating Critical Thinking on-line e-learning cbt (computer based) ... repetition of established formulas. Today, people at all levels of the organization are asked to think in new ways about themselves, their work, and their organizations. In this course, managers can learn a variety of strategies to encourage the development of critical thinking skills within their organizations, for both individuals and teams, and to ensure that critical thinking is deployed  more...
The Basics of Listening on-line e-learning cbt (computer based) Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication  more...
Listening for Comprehension on-line e-learning cbt (computer based) Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, certain sections of this course deviate from  more...
Listening for Higher Purposes on-line e-learning cbt (computer based) Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team  more...
Enhancing Your Listening Skills on-line e-learning cbt (computer based) Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your  more...
Effective Listening Skills Simulation on-line e-learning cbt (computer based) ...business professionals from various fields and experience levels. Though geared toward bettering communication and listening in a business setting, the seminar environment is casual, offering a safe and stress-free forum for self-evaluation and interaction. This simulation is based on the SkillSoft Series "Effective Listening Skills" and has links to the following courses: COMM0151, COMM0152,  more...
Managing Anger in the Workplace Simulation on-line e-learning cbt (computer based) Like most people, you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger, but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable, it's important to minimize your angry thoughts, emotions and behaviors, and channel your energy  more...
Communicating Successfully Assert to Achieve on-line e-learning cbt (computer based) This course assesses the benefits of assertive behavior and provides suggestions to implement these strategies to maintain confidence and control of potentially difficult situations without resorting to submissive or aggressive behavior. All levels of professionals who supervise the performance of other staff members.  more...
Creating Successful Solutions Identify the Core Issues on-line e-learning cbt (computer based) This course introduces techniques to help learners quickly analyze situations by identifying the root cause, investigating the contributing factors, and prioritizing the solution requirements. All levels of professionals who supervise the performance of other staff members.  more...
Creating Successful Solutions Solve Problems Creatively on-line e-learning cbt (computer based) This course helps learners investigate inventive strategies to generate creative solutions. All levels of professionals who supervise the performance of other staff members.  more...
Creating Successful Solutions Implement Solutions Decisively on-line e-learning cbt (computer based) This course presents several proven methods to help managers take control of a project to put decisions into practice. All levels of professionals who supervise the performance of other staff members.  more...
Empowering your Workgroup Delegate for Results on-line e-learning cbt (computer based) This course describes techniques for successfully delegating assignments to your work team. All levels of professionals who supervise the performance of other staff members.  more...
Empowering your Workgroup Evaluate Staff Performance on-line e-learning cbt (computer based) This course defines the PERFORM evaluation tool and demonstrates how it can be used to improve individual performance. All levels of professionals who supervise the performance of other staff members.  more...
Cultivating Great Teams Create an Invincible Team on-line e-learning cbt (computer based) This course enables participants to assess the individuals who make up the team and discusses methods to enhance the entire team performance. All levels of professionals who supervise the performance of other staff members.  more...
Cultivating Great Teams Inspire Team Success on-line e-learning cbt (computer based) This course describes motivational strategies to help your team reach their performance goals. All levels of professionals who supervise the performance of other staff members.  more...
Cultivating Great Teams Team Briefings for Success on-line e-learning cbt (computer based) This course helps participants organize, prepare, and lead efficient team briefings. All levels of professionals who supervise the performance of other staff members.  more...
Cultivating Great Teams Resolve Conflicts Positively on-line e-learning cbt (computer based) This course provides techniques to analyze and resolve conflict in a manner that produces a positive solution for all involved. All levels of professionals who supervise the performance of other staff members.  more...
Developing as a Manager The Many Roles of a Manager on-line e-learning cbt (computer based) This course introduces the multi-faceted role of an effective manager. A series of self evaluation exercises assist the participant to create a personal development plan to enhance their current managerial skill set. All levels of professionals who supervise the performance of other staff members.  more...
Communicating Successfully Speak Without Talking on-line e-learning cbt (computer based) This course uses examples to demonstrate how body language can affect the meaning of the message being communicated. Non verbal signals are introduced to improve the participant's managerial communications skills. All levels of professionals who supervise the performance of other staff members.  more...
Communicating Successfully Manage Better by Listening on-line e-learning cbt (computer based) This course describes the value of active listening techniques and how they can be used to improve the participant's managerial performance. All levels of professionals who supervise the performance of other staff members.  more...
Management Development for Technical Professionals on-line e-learning cbt (computer based) If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will  more...
Dynamics of Leadership on-line e-learning cbt (computer based) ...pany status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how to become a leader; how to  more...
Managing Upward Relationships on-line e-learning cbt (computer based) ... and politics and explores the common grounds between two levels in the organizational hierarchy. Managers need to have necessary interpersonal skills required for succeeding in upward relationships. The focus is on the skills and strategies that support building positive and productive upward relationships and optimizing individuals' and organizations' performances. This course also offers the  more...
Managing and Rewarding Top Performers on-line e-learning cbt (computer based) Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a  more...
Employee Development HRCI PHR on-line e-learning cbt (computer based) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet  more...
Managerial Decisions and Capital Budgeting on-line e-learning cbt (computer based) Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you  more...
Redesigning Your Organization Part II on-line e-learning cbt (computer based) What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making  more...
Control Charts and the Pre-control Process on-line e-learning cbt (computer based) ...at improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the extent to which improved processes maintain improvement level performance with minimum variation and are, thus, under control. The course also will present the pre-control process, an easier and quicker method for determining  more...
The Six Sigma Change Agent on-line e-learning cbt (computer based) ...tance to change takes at both the organizational and team levels. You'll also explore ways of overcoming resistance to change and of building a change-friendly environment. Six Sigma is a registered trademark of Motorola Corporation, and all rights, title, and interest in Six Sigma belong to Motorola. Candidates for Black Belt certification; managers/executives overseeing personnel involved in  more...
Non-value added Steps and Tasks on-line e-learning cbt (computer based) Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow  more...
Total Productive Maintenance TPM on-line e-learning cbt (computer based) ...and machinery. It is an approach that seeks to engage all levels and functions in an organization to maximize the overall effectiveness of production equipment. This course examines how TPM emphasizes the importance of production and maintenance staff members working together. It also describes how TPM seeks continuous improvement of production equipment effectiveness through periodic  more...
Six Sigma DMAIC Defining the Problem on-line e-learning cbt (computer based) What's your problem? It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for  more...
Competitive Factors in Strategic Marketing on-line e-learning cbt (computer based) You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor  more...
Leadership on-line e-learning cbt (computer based) ...der's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: organizational structure and culture, roles and responsibilities of  more...
Quality Systems Models and Theories on-line e-learning cbt (computer based) ...nent of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be effective. As an organization evolves, its quality plan must be  more...
Measurement Assessment and Metrics on-line e-learning cbt (computer based) Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance.This course explores data analysis techniques  more...
Training and Development on-line e-learning cbt (computer based) The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in  more...
Steps for Successful ISO Registration on-line e-learning cbt (computer based) ...lected. Preparing for registration involves creating four levels of documentation beginning with the quality manual, identifying areas that require improvement, and ensuring quality procedures and work instructions are in place. This course emphasizes the importance of continual communication, benchmarking, and quality improvements. "Steps for Successful ISO Registration" guides your  more...
Inventory Management on-line e-learning cbt (computer based) In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective Inventory Management is no longer static- the emphasis is on movement, and quick  more...
GUI Design on-line e-learning cbt (computer based) In this WestNet e-Learning module, you will learn the basics of graphical user interface (GUI) design.  more...
Equal Employment Opportunity EEO on-line e-learning cbt (computer based) Think about the last time you were in an interview. Did you pay attention to the types of questions being asked? If not, you may have offered or requested information prohibited under anti-discrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. In this course, you will learn the Equal Employment  more...
Family Medical Leave Act FMLA on-line e-learning cbt (computer based) Have you or a family member ever been seriously ill and needed to take medical leave? Did your employer give you the leave you deserved without it affecting your job? It is essential to understand the law of the Family and Medical Leave Act (FMLA) in order to protect yourself from losing your job or benefits. FMLA is only relevant to U.S. based employers and their U.S. based employees. In this  more...
Object-Oriented Analysis and Design with UML System and Object Behavior on-line e-learning cbt (computer based) To introduce operations and attributes, state and activity diagrams, and to show the importance of a review of the class model Web developers  more...
OOAD Static Modeling with UML 2 0 on-line e-learning cbt (computer based) This course covers the key concepts related to the use of Class diagrams, Component diagrams, and Deployment diagrams for static modeling. It also covers the features, elements, and considerations for using these diagrams. In addition, the course covers the modeling of three types of compartments in a class: name, attributes, and operations. Further, it discusses the concept and application of  more...
OOAD OO Design Patterns on-line e-learning cbt (computer based) This course covers the key concepts related to the use of Class diagrams, Component diagrams, and Deployment diagrams for static modeling. It also covers the features, elements, and considerations for using these diagrams. In addition, the course covers the modeling of three types of compartments in a class: name, attributes, and operations. Further, it discusses the concept and application of  more...
Web Application Tracing and Debugging in C on-line e-learning cbt (computer based) To explain the use of tracing and testing in .NET web applications, and to outline how to perform interactive debugging in Visual Studio .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification  more...
Web Application Tracing and Debugging in VB NET on-line e-learning cbt (computer based) To explain the use of tracing and testing in .NET web applications, and to outline how to perform interactive debugging in Visual Studio .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification  more...
Assemblies and Configuration with C in NET on-line e-learning cbt (computer based) To describe the role and structure of assemblies, how to build private and shared assemblies, and how to configure Windows and web applications All .NET application developers  more...
Assemblies and Configuration in NET on-line e-learning cbt (computer based) To describe the role and structure of assemblies, how to build private and shared assemblies, and how to configure Windows and web applications All .NET application developers  more...
Deploying and Initializing UNIX Systems on-line e-learning cbt (computer based) To describe the maintenance and optimization of UNIX systems IT professionals working in a UNIX environment for the first time  more...
Win2000 Server Configuring Storage Use on-line e-learning cbt (computer based) ...quotas, for a single user or for multiple users. The RAID levels supported by Windows 2000 are also covered in this course. You will learn to implement mirrored and RAID-5 volumes to provide fault tolerance. Finally, this course will teach you to repair disk errors, fix bad sectors on the disk, and troubleshoot and repair partitions and volumes. Related Exam: Microsoft Exam #070-215:  more...
Firewalls and Access to Internal Resources with Microsoft ISA Server 2000 on-line e-learning cbt (computer based) To describe securing the ISA server and explain publishing IT Professionals including web administrators, network administrators, and security administrators but not network architects  more...
Monitoring and Reporting in ISA Server 2004 on-line e-learning cbt (computer based) To provide an overview of the monitoring options available in ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing Web servers; IT professionals who have a  more...
Maintenance and Performance Tuning in WebSphere 5 0 on-line e-learning cbt (computer based) To give an overview of how to maintain and tune the WebSphere environment Those wishing to qualify as an IBM Certified System Administrator for WebSphere Application Server 5.0; this Certified System Administrator is expected to perform the installation, configuration, and day-to-day tasks associated with ensuring the smooth and efficient operation of a WebSphere runtime environment, including  more...
Administrative Tasks in Linux on-line e-learning cbt (computer based) To understand the main tasks involved in the Linux boot and shutdown process Students wishing to acquire the basic skills required as a Linux system administrator  more...
Automating System Tasks and Backup Strategies on-line e-learning cbt (computer based) To administer Linux system tasks and implement suitable backup strategies and schedules Students wishing to acquire the basic skills required as a Linux system administrator  more...
System Resources and Installing and Configuring IDE and SCSI Devices on-line e-learning cbt (computer based) To demonstrate how to assign system resources and install and configure IDE and SCSI devices Anyone wanting to become a hardware support technician  more...
OS 390 WebSphere Application Server on-line e-learning cbt (computer based) This course addresses the OS/390 WebSphere Application Server, its various components, its function as middleware, and its capabilities. It also discusses the creation of servlets, access and security, and usage tracking. The course begins with an introduction to the WebSphere Application Server, designing the server, and maintaining the server. Access and tracking, setting up access levels and  more...
OS 390 Introduction to CICS Transaction Server on-line e-learning cbt (computer based) ...tructure and purpose of CICS and introduces basic command levels for CICS in the following areas: management of data and databases, data communication and interproduct communication, application development, system services, and system management. The course also introduces the basic architecture of the most commonly used OS/390 CICS setups, such as CICSPlex System Manager. This course is  more...
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