Online Life eLearning Training Certification Training

From Serebra Learning Corporation

Training and Facilitation: Time Management

MAXIM TRAINING The pace of life gets faster and faster each year. Pressures on time intensify. The need to create extra time to fit everything in at work is getting more urgent..... Effective time management is essential to keep your head above water. This course shows how to manage time to create time to achieve the things that are really important to your overall performance. more...

Training and Facilitation: Plan your Own Development

...dge and abilities, in order to achieve what you want from life. By the end of the course you'll have an action plan for your development as far into the future as you choose. Although you'll focus on your working life, many lessons apply equally well to your personal life too. You can do this alone, but you'll find it more helpful to work with other people: Your team leader Colleagues you trust more...

Customer Service : Handling Customer Complaints

Not every encounter with customers begins as a positive experience. But nearly every one can be turned around. The customer whose complaint has been handled well is likely to be your customer for life. This course shows you how to deal with difficult customer situations. It will help you build the confidence to cope with demanding customers. It will help you to take a professional approach to more...

Customer Service : Handling Angry Customers

Not every encounter with customers begins as a positive experience. But nearly every one can be turned around. The customer who's complaint has been handled well is likely to be your customer for life. This course shows you how to deal with difficult customer situations. It will help you build the confidence to cope with angry customers and diffuse the tension. It will help you to take a more...

Presentation Skills : Visual Aids

The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you develop a presentation with impact that makes the most of these opportunities. It will guide you in designing and creating visual aids that more...

The Eurocamp Case Study 1: Overview

In business making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores some of the key concepts of financial more...

Applying Financial Strategy: The Moore Corporation Case Study

... how the principles of financial strategy apply in a real life scenario- the Moore Corporation, based in Toronto, Canada. The course covers: How Moore's financial executives use financial strategy to address strategic issues facing the business How Moore applies the principles of financial strategy to the various businesses making up the Moore Corporation How Moore gathers information on more...

Apply the 4 Phase Process: First Pacific Case Study

Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines how the theories and principles of more...

Recognising Stress Series: The Sources of Stress

People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. more...

Recognising Stress Series: The Effects of Stress

...s difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. Stress can manifest itself in a wide variety of different symptoms - physical, mental, behavioural and social. These symptoms are all more...

Recognising Stress Series: Your Reaction to Stress

Coping with Stress Series: Short-Term Coping Strategies

People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. We all need a certain degree of pressure, and pressure can have positive effects - deadlines, confrontations, competition - all add depth and colour to our lives. But they can also lead to stress. Even if you think you can cope, sudden and unexpected more...

Coping with Stress Series: Long-Term Coping Strategies

Stress management requires commitment. You will need time, discipline and willpower to succeed; and it comes with a health warning - it may change you for good, into a better, more confident person with a new outlook on life. While you may have coping skills to manage low or average levels of pressure, when the pressure starts rising and you feel that stress is taking a toll on your life, it's more...

Coping with Stress Series: Your Attitude to Stress

People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. We all need a certain degree of pressure, and pressure can have positive effects - deadlines, confrontations, competition - all add depth and colour to our lives. But they can also lead to stress. But you can control your reaction. How you perceive more...

Coping with Stress Series: Dealing With Stress in Others

People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. Stress can cause serious problems at work when work is disrupted due to sickness, or people pass their stress around the office. Stress in one person can lead to stress in other staff who then have to cover for their colleague. more...

Data Warehousing

Data Warehousing more...

Conflict Management Series: What is Conflict?

...demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will examine what conflict is and broadly explain how it works: the issues that cause it, the behaviours contributing to it and the feelings that result You will more...

Conflict Management Series: Personal Reactions to Conflict

...demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will identify why you should consider the importance of good judgement and how this can be achieved through balancing self, others and situation. You will examine more...

Conflict Management Series: Joint Problem Solving

Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. more...

Conflict Management Series: Defusing Conflict Situations

Project Management: Estimating Costs

This program provides team members with the skills and processes necessary to estimate the cost of the resources needed for a project. Participants learn how to develop a cost baseline and overcome problems that will produce errors when estimating project costs. They also develop an understanding of the importance of cost control throughout a project's life. more...

The Professional Teller: A Day in the Life of a Teller

...Life of a Teller reinforces in the student the skills and knowledge developed and learned in the previous programs of the series. The student will learn the customer service process and how to deal with an angry customer. The student will also learn the check cashing process, how to recognize the various types of endorsements, what represents an acceptable form of identification, and how to more...

Enterprise JavaBeans Part 2: Implementing Session and Entity Beans

This second course teaches the functions of and differences between session and entity beans. It describes the life cycle for each of these beans and it teaches learners how to implement the beans in enterprise applications. more...

Java Servlets Part 1: Introduction, Life Cycle and JSP

This first course in the series introduces the Java Servlets API, which is part of Java 2 Enterprise Edition, and it describes how servlets enable easy and effective creation of server-side business solutions. It covers the features of J2EE, an introduction to the function of servlets and Web application development the basics of creating servlets, the servlet life cycle, and how JavaServer Pages more...

J2EE Connectivity Part 2: Java Server Pages and Servlets

This second course in the series teaches about Web and server-side development. It introduces the current server-side Java technologies used in Web Application Development and explains the client and server Interaction. It teaches how to create Java Server Pages and servlets and distinguishes their responsibilities. It also covers the servlet life cycle and session tracking. more...

J2EE Connectivity Part 4: EJB Architecture, Session Beans, and Security

This course teaches about the design and development of Enterprise Java Beans. It differentiates between the two different kinds of beans, session and entity beans, and explains their purpose. It also explains how to create the different kinds of session beans, how to use session beans appropriately, and how to work with the EJB Security Model. more...

Call Center Operations Workforce Management

This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers. more...

ITIL Configuration and Release Management

Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The more...

ITIL Continuity and Availability Management

American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and more...

Consulting with the External Client Simulation

Modern corporations employ consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this more...

Diagnosing and Planning

Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the more...

Initiating a Project and Preparing the Project Plan

...ximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to project performance. It will cover the project inputs, tools and techniques, and outputs of the following processes in the Project Integration Management knowledge area: Develop Project Charter, Develop Preliminary Project Scope more...

Implementing Project Human Resource Management

...ct team. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Human Resource Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all more...

Project Team Management Participating in a Project Team

Project Team Management: Participating in a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team. more...

Elements of Project Human Resource Management

When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding more...

Budgeting and Controlling Costs

...ocesses. Through interactive learning strategies and real-life scenarios, the learner will explore these processes and gain a better understanding of the Project Cost Management knowledge area. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all rights more...

Estimating Activity Costs

...ocesses. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Cost Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all rights more...

Project Integration Executing and Completing a Project

...use project integration management throughout the project life cycle to integrate project processes, maximize performance, and meet project goals. This course highlights the importance of project integration management to project performance. It covers the inputs, tools and technologies, and outputs of the following integrative processes in project management: directing and managing project more...

Project Lifecycles and Stakeholders

... what happens in between is less predictable. The project life cycle will most likely involve uncertainties, and it's how these uncertainties are handled that determines the outcomes of the project. The more familiar one is with project phases and stakeholders, the more easily one can keep the project on track and on budget. Organizations might "fast track" projects by overlapping phases, or more...

Introduction to Project Process Groups and Initiating a Project

In a relay race, the baton handoff from one runner to the next has a dual purpose. For the first runner, the handoff represents the end of his phase of the race. For the second runner, the handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton "handoffs" that must happen, making the whole project highly interactive. During this more...

Project Management Essentials Simulation

For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project more...

The Life Cycle of an IT Project

...red framework for developing IT projects, also known as a life cycle, enables your corporation to implement specific guidelines, methodologies, and processes that will decrease the risk of something going wrong and increase your chances of a successful project. "The Life Cycle of an IT Project" will give you the knowledge and skills you need to define the activities involved in your project's more...

Managing Efficiencies of IT Projects

Are you delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process more...

Final Exam Project Management for IT Professionals

Generally taken near the end of a program, Final Exam: Project Management for IT Professionals enables the learner to test their knowledge in a testing environment. Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware. more...

Troubleshooting and Closing the Project

The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the more...

Planning Project Procurement and Requesting Seller Responses

...and how these processes interact with the overall project life cycle. You will also obtain the skills and knowledge required to enable you to: plan purchases and acquisitions, document contractual requirements, identify potential sellers, and get the relevant information, quotations, and proposals from potential sellers--all vital processes that ensure that you are able to procure the products, more...

Planning for Quality

...Control. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs, tools and techniques, and outputs of the Project Quality Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management more...

Program Management Processes and the Initiating Process Group

...escribe the processes that support the program management life cycle themes. It also explains the difference between the program management process groups and the project management process groups, including the common inputs to program management processes and the components related to the Initiating process group.This course is aligned with "A Guide to the Project Management Body of more...

Program Lifecycle and Organization

...be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course will describe some of the key program management life-cycle considerations, including the key distinctions between program and project life cycles. Also covered in this course more...

Advanced Project Management Project Estimating Techniques

...how time-box and analogous estimates are used, how to use life-cycle projections, and how the Modified Delphi method is used. It also teaches how to calculate PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude help gauge the accuracy of estimates. Finally, it teaches steps for more...

Balancing Stress Devise a Stress Control Plan

...will be able to implement guidelines for assertiveness in life, classify behavior types in terms of a widely used and accepted model, identify strategies to modify behavior types and develop an action plan for tackling stress. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. more...

Balancing Stress Stress Relieving Habits

Balancing Stress: Stress Relieving Habits, is the third of fourteen courses in this curriculum. After the completion of this course you will be able to recognize how to overcome stress inducers using mental strategies, implement guidelines for managing your daily work and identify planning principles to help you realize your goals in life. The Stress Management curriculum presents easily adopted more...

Goals and Goal Setting

... of goals you can use to advance your career and personal life, learn to construct goals that are both challenging and achievable, discover how to embed the seeds of success within your goals, and explore ways to align your goals with your own priorities and the priorities of others who influence the way you use your time. Members of business organizations who want to increase their more...

Leading Effective Business Meetings

...ay in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired of your meetings ending up like this? This course will more...

What Is Emotional Intelligence

Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often more...

Emotional Intelligence in the Workplace Simulation

Does intelligence alone determine success? Or do self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness factor heavily into the equation? While not as readily quantified as IQ, these qualities, collectively termed "emotional intelligence," often determine whether or not people excel in life, relationships, and the workplace. In this simulation, you'll more...

Building Relationships to Get Results

You are not the boss. You've been called "peer," "esteemed colleague," "invaluable staff member," and "friend," but no one's even come close to calling you "boss." When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As Jack London said, "Life is not always a more...

Performance Appraisal Simulation

Consider your last performance appraisal. Was it a positive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many more...

Becoming a Manager

What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but more...

Leading the Workforce Generations Simulation

...years of experience with another never having a memory of life without a computer. Today, there are four generations interacting in the workforce: the Silent Generation, Baby Boomers, Generation X, and Generation Next. These four generations each have their own ideas about company commitment, rewards, flexibility, and change. The generational differences can cause major discrepancies in more...

Managing Upward Relationships

...ity will strengthen motivation, productivity, and overall life quality of all concerned. This course attempts to explain the dynamics of power and politics and explores the common grounds between two levels in the organizational hierarchy. Managers need to have necessary interpersonal skills required for succeeding in upward relationships. The focus is on the skills and strategies that support more...

Coaching Trends

When is a good time to coach? And what is the business case for coaching? Is coaching just another popular fad, or can organizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What more...

Coaching Personalities and Teams Simulation

You are a marketing manager for Dulce Confections, a leading maker of chocolates and other fine candies. Due to changing consumer tastes and an increase in the average age of Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the more...

Strategic Approaches to Labor Relations HRCI SPHR

HR professionals develop organizational strategies to secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies more...

Introduction to Economics Basic Concepts in Microeconomics

Basic Concepts in Microeconomics builds on the general principles introduced in The Principles of Economics by introducing the learner to microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. This course is aimed at more...

Administrative Functions

Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you more...

Taking Systems Thinking into Your Personal Life

... relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is possible to change old habits. You can learn to communicate in more effective ways. Change is not only possible, it is part of life. In this course, you will explore the personal nature of systems. You'll learn about different types of personal patterns more...

Six Sigma--Measurement System Re-analysis

...life with a diet or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits of Six Sigma performance aren't more...

Six Sigma Introduction

There has been an increased interest in Six Sigma in recent years. But what is Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization's Six Sigma program. First, you will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements more...

Managing and Maintaining Brand Equity

...life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over time, new competitors come into the market, consumer more...

Writing a Marketing Plan Phase 1

This course will define the marketing plan, types of plans and outline the purposes for using a marketing plan. You will then get started on writing the plan by establishing objectives and working on introductory elements. Then, you'll complete a situational analysis that evaluates the overall market, industry, internal and competitive factors pertinent to your product or service. Finally, you'll more...

Elements of Marketing Strategy

You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their more...

Principles of Marketing Fundamentals of Marketing

Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Managers, supervisors, and employees who want to learn basic marketing more...

Dealing with Sexual Harassment Simulation

... element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways that you feel are inappropriate. When your boss asks you out on a date and says that you should accept in order to get a promotion and raise, you will need to take action to deal with the situation. This simulation is based more...

Object-Oriented Analysis Design II

This course focuses on the object-oriented (OO) software development life cycle, both at the macro and the micro level. It also teaches the diagrams used at the different levels of the OO software development life cycle. This course is intended for systems analysts, application developers/programmers, project managers, and software designers. more...

Getting Started with Programming

To introduce structured programming concepts, coding design, and style Anyone wishing to know the basics of programming more...

Basic C Programming

...recursive functions. It also provides an understanding of life span or scope of program variables, which are crucial to the successful execution of any C program, function prototypes and recursive functions. The course concludes as the student is shown how to use #define to create symbolic constants and macros and how C structures enable related data to be managed and manipulated as a group. more...

Project Management Techniques

...ts undertaken to cater to these business needs have small life cycles so that they can be delivered to prospective clients before a possibility of a technological change arises. Projects have a small life cycle if they are completed in a stipulated time frame. This can be done by managing the activities that are performed in the project effectively. The student also needs to estimate the number more...

Web Development Process

In this WestNet e-Learning module, we show how Web developers can benefit by applying formal software engineering processes to site projects. Many Web developers are still learning the lesson that the softwaredevelopment community learned 20 years ago: process pays. It pays in shorter schedules, better designs, and higher user satisfaction. more...

e-Business Part 7 Satisfying the Customer

This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers. The audience for this course includes Technical Managers, Business Managers, and Project Managers. more...

Gathering Requirements

This module outlines a formal five-phase approach to network design. . It can be used by an outside consultant or an internal Information Services (IS) group. This network design process, as presented here, is very methodical. This level of detail helps ensure that the designer gathers all necessary information, considers all options, and keeps all key players well informed. Experienced network more...

Overview of the Implementation Process

This WestNet e-Learning module will outline a formal four-phase approach to network design, which covers the majority of areas that must be considered in most networking implementation projects. more...

Cisco DESGN 2 0 Network Design Methodology

To recognize the principles of SONA and the network design methodology, and document an enterprise network design solution Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals targeting towards the Cisco more...

Oracle 11i Procure-to-Pay Fundamentals Part 1

This course provides an understanding of the Procure-to-Pay life cycle and its implementation in Oracle Purchasing and Payables applications. It also covers information about the suppliers, sites, and quotations used in the procure-to-pay process. This course is targeted at Functional Implementers. There are no prerequisites required for this course. more...

Oracle Database 10g Performance Tuning Tools and Techniques

This course provides an overview of the tuning methodology and performance monitoring. The course also covers common tuning problems and the goals and objectives of performance tuning. Finally, the course covers the tuning life cycle and the tuning methodology followed in the different phases of the tuning life cycle. This course is designed for DBAs, database architects, support engineers, and more...

First Aid--Automated External Defibrillator

...tor (AED). Use of the AED also includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the primary basis for any AED certification. It is intended to provide the learner with basic classroom training only. This training should be more...

First Aid--CPR

...art. This one-hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note: this training should not be used as the primary basis for any CPR certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a more...

First Aid--Medical Emergencies

...ng trained in first aid could mean the difference between life and death. Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified first aid instructor. The content in this course is designed more...

Mold Awareness

... mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly susceptible to mold-induced allergies or infections. Providing information on the hazards more...

mySAP com - Overview

The Computer Based Training course (CBT) mySAP.com Overview aims to provide all employees of your company an introduction to SAP s answer to e-business, and the possibilities that mySAP.com offers. Trainees will be shown why mySAP.com was developed and the key components it contains. Furthermore, it shows how application hosting can be controlled throughout the system's entire life cycle, more...

ECDL ICDL 4 Module 1 Concepts of Information Technology IT - IT in Daily Life

To describe health and safety, legal, and security issues involved in using computers. Note: the exercise items included with this ECDL-approved training are not ECDL

Online Life eLearning Training

Life Training Seminars and Classes