Online Like eLearning

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ...e difference. If it is a real difference, Six Sigma teams like to determine if it has practical significance. The goal of this course is to explore several of the hypothesis tests used in Six Sigma. The course covers the key steps for testing hypotheses for proportions, variances, and paired comparisons with the help of real-life examples and case studies. It also covers how to use  more...

Administrative Professionals Putting Your Best Foot Forward ...sful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must also remain true to yourself and maintain your dignity, all while expressing yourself to others, making decisions at work, or navigating through office politics. This course introduces some best practices for making a good impression as an  more...

Business Execution in Action ...rrelated. Have you ever been in a situation where it felt like the left hand didn't know what the right hand was doing? Have you ever completed a project only to find out the actions of another team in your organization rendered your work obsolete? If only you'd known what they were doing. You'll explore ways to execute to ensure synchronicity in your organization. Another lesson explores ways  more...

Motivating Employees ...g Employees Imagine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality inherent in  more...

Being an Effective Team Member Being an Effective Team Member A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish  more...

Elements of a Cohesive Team ...ohesive team: open communication, cooperation, and trust. Like the strands of a cord, these elements hold the team together and give it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open communication is present, ideas flow and people find solutions to problems. When there's  more...

Launching a Successful Team ... you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team. Among the most important things to know: good team development begins on day one. Forming an effective and cohesive team is fundamental to the success of the  more...

Workplace Conflict Strategies for Resolving Conflict ...lict: Strategies for Resolving Conflict Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and knowledge  more...

Project Management Process Groups ...n practices, are project managers' best friends. They act like the solid tracks that keep a train going in the direction it needs to go. Following a set of established processes minimizes confusion and uncertainty for the project manager and all project stakeholders. It ensures the effective progress of the project from initiation through to close-out. In this course, learners will be given an  more...

Managing Procurements ... Managing the procurement process can sometimes seem like a project all in itself as it generally involves a number of detailed and time consuming steps from obtaining seller responses, selecting a seller, awarding a contract, to managing the procurement relationship. This is the second course in the Project Procurement Management knowledge area and covers three process Conduct  more...

Performing Risk Analysis ...fically, learners will be introduced to qualitative tools like the probability and impact matrix, risk probability and impact assessment, and risk urgency assessment. Quantitative risk analysis techniques include data gathering and representation and quantitative modeling techniques. This course provides a foundational knowledge base reflecting the most up-to-date project management information  more...

Business Grammar Working with Words Business Grammar: Working with Words Do you remember what prefixes and suffixes are? Do you know how to form plurals and possessives correctly in your business writing? Are you confident when it comes to spelling? This course explains how to use words correctly, including some key rules on how to spell correctly. It covers rules for properly constructing prefixes and suffixes. In addition,  more...

Business Writing Editing and Proofreading Business Writing: Editing and Proofreading When it comes to business writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing  more...

Introduction to Business Analysis Planning ...f planning a business analysis approach, using techniques like the decision analysis approach, process modeling and structured walkthroughs as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also provides an overview of conducting a stakeholder analysis, including techniques such  more...

Planning Business Analysis Communication Monitoring ...planning business analysis communication using techniques like the structured walkthrough as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also provides an overview of the plan requirements management process, including techniques like problem tracking and decision analysis to  more...

Business Analysis Requirements Elicitation ...ally, this course introduces the importance of activities like brainstorming to prepare for requirements elicitation. Techniques for conducting requirements elicitation like document and interface analyses are also covered. Finally, this course details how to document elicitation results through techniques like prototyping, and how to conduct interviews in order to confirm elicitation results.  more...

Business Analysis Requirements Management Communication ...managing solution scope and requirements using techniques like baselining and problem tracking as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also covers maintaining and preparing requirements with a requirements package, and communicating requirements through requirements  more...

Business Analysis Introduction to Requirements Analysis ...ative. And mapping out what a process or system will look like with requirements in place provides a detailed view for the team to work towards. This course provides an introduction to requirements analysis as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course covers  more...

Discover Windows 7 Level 1 Discover Windows 7: Level 1 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Discover Windows 7 Level 3 Discover Windows 7: Level 3 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Discover Windows 7 Level 2 Discover Windows 7: Level 2 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Customer Service Over the Phone ...ablish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to consistently deliver the best customer service. This course covers the basic rules for answering a customer call including greeting the customer and offering your assistance. It includes information on how to make a good  more...

Bridge the Expectations Gap ...iences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that  more...

Facilitative Fundamentals Tools and Techniques ...ize communication style differences. Learning techniques, like paraphrasing and mirroring, will give you ways to clarify and reinforce what you're hearing and make sure everyone in the group is hearing the same thing. Once you've explored the various means of communicating, it's time to take on the challenges of facilitating getting everyone to speak openly and honestly, in an organized manner  more...

Facilitating Difficult Situations ...ilitating groups. You will explore typical trouble spots, like dealing with side conversations. Discover ways to maintain and channel enthusiasm with high-participation groups and turn around low-participation situations. Learn techniques to help you handle sabotage and passive/aggressive behavior. Capitalize on confrontation by shifting your analysis from "what's wrong" to assessing "what is  more...

Building Positive Support for Change ...upport for Change It's often said that people don't like change. But when it comes to organizational change, employees are genuinely interested in making things better an improvement in processes, systems, functions, or services most likely translates into direct improvements for the employee too. But employees cannot support change and recognize its benefits without first understanding  more...

Maximizing Team Creativity Maximizing Team Creativity Is creativity within everyone's grasp? Does creativity come naturally within a team, or is this a skill that some learn and others don't? Like anything, creativity and innovation can flourish when cultivated with the right tools. This course discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team  more...

Taking Control of Your Stress ...u constantly adding items to your to-do list and it seems like your list never shrinks? Are you feeling overwhelmed at work and at home? Are you afraid that stress is starting to negatively impact your health and relationships? Stress is produced by your own feelings and reactions to certain external events, rather than by the events themselves. And while you may not always be able to control  more...

Initiating Outbound Sales Calls ... Outbound Sales Calls Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for  more...

Using Business Tools to Manage Sales Teams ...ely to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively manage the business aspect of my responsibilities?" This course will help you answer that question by providing you with effective business tools. The course includes the basics of the M3 management mode model, a tool that you can use to  more...

Sales Math 101 Developing a Sales Plan for Success ...beg people to throw me all their wasted hours." Would you like to recapture your wasted hours? Unfortunately that is impossible, but you can make the most of the hours in your day with the help of this course. Sales Math 101: Developing a Sales Plan for Success is a course that will help you--Sales Professional, Inc.--make the most of each hour of your day. You will learn how to recognize the  more...

Introduction to Problem Management Introduction to Problem Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Problems will inevitably crop up at some point while managing your IT Service Life Cycle. Usually, they are first noticed when the incidents they cause are detected. Proper Problem Management aims to eliminate recurring incidents by addressing  more...

Service Desk Metrics and Outsourcing ...uate the performance of a Service Desk, including metrics like average turnaround times and resolution rates. This course also details the different types of user satisfaction surveys that can be used to assess customer and user perceptions of Service Desk operations. Finally, the specific considerations that must be addressed when the choice is made to outsource the Service Desk, including  more...

Leadership and Management Simulation Leadership and Management: Simulation Specializing in the film and television industries, Limelight Connections is a web-based, career-search company headquartered in Los Angeles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the  more...

Special Design Tools in Design for Six Sigma ...s, processes, or services. Strategic special design tools like Porter's five forces model, portfolio architecting, and set-based design can be used to achieve breakthroughs in design problems that seem unsolvable. Tactical special design tools such as the Theory of Inventive Problem Solving (TRIZ), systematic design, critical parameter management, and Pugh analysis can provide a clear and  more...

Thinking Strategically Thinking Strategically As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key  more...

Planning and Implementing a Business Strategy Planning and Implementing a Business Strategy Operations managers wishing to see their strategy successfully adopted must ensure that they have prepared the groundwork. This involves two key stages: formulation and implementation of strategy. In the first phase, the manager must plan the strategy, build a vision, and communicate it to ensure there are the needed resources and strategic  more...

Overview of SAP Solutions ...e field, and the factory floor. Large, integrated systems like SAP are commonly known as ERP (Enterprise Resource Planning) solutions. SAP has a range of ERP solutions which will help to integrate your business processes according to your specific business needs. This course identifies the features and benefits of ERP, and provides an overview of SAP solutions and scenarios for application that  more...

Managing SharePoint 2010 Sites Lists and Libraries ...for these tasks, and are broken down further into objects like lists and libraries. Creating, managing, and customizing these sites, lists, and libraries are common tasks and responsibilities for SharePoint power users. This course examines the various types of SharePoint sites, as well as creating sites and subsites, changing site details, and using the recycle bin. In addition, this course  more...

Ethical Hacking The Need for Penetration Testing ...tration Testing Ethical hacking - this almost seems like a contradiction of words, but it isn't; it is a skill set that is increasingly in demand from year to year. This course examines the differences between hacking and ethical hacking, the stages and phases of ethical hacking, the laws that govern hacking and ethical hacking, and the penetration testing methodology that is used to  more...

VMware Server Overview ...is a hosted virtualization platform that can be installed like an application onto an existing server, allowing the creation of multiple virtual machines. This course will examine the features of VMware Server, ESX, and ESXi, along with the current and legacy operating systems that can be installed and used with these virtual environments. The course aims to equip you with the knowledge  more...

VoIP Quality Security VoIP Quality & Security With the proliferation of VoIP in both the home and business environments, concerns such as quality of service and security are being given more attention. This course describes some of the major quality issues, such as delay and jitter, as well as security issues like confidentiality and spoofing, and discusses ways in which to address these concerns.  more...

Public Speaking Strategies Preparing Effective Speeches ...c speaking requires significant planning and preparation. Like cooking, driving, or playing a sport, it's a learnable skill. This course teaches you how to prepare for public speaking, including determining your objective and audience profile, choosing your topic, and defining the theme of your speech. This course also covers best practices to follow when planning, researching, and writing your  more...

Delegation Essentials Overcoming Delegation Problems ...legation Essentials: Overcoming Delegation Problems Like most other skills required to manage employees effectively, delegation is something that improves with practice and experience. But few managers, regardless of their level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee  more...

Competitive Marketing Strategies Conducting an Internal Analysis ... function have in your organization? Addressing questions like these will help you improve and develop strategies that reflect your unique capabilities. This course describes how to conduct an internal analysis as part of the process of developing competitive marketing strategies. It explains the types of questions you may need to ask about your organizational resources and capabilities. And it  more...

Virtualization Management in Essentials 2010 Virtualization Management in Essentials 2010 Microsoft System Center Essentials 2010 contains a built-in Virtual Machine Manager to provide administrators with a central location to manage both physical servers and clients as well as virtual machines. Administrators can create and configure Virtual Machines directly from the Essentials 2010 console. This can be done by converting physical  more...

Understanding Organizational Change ...s no different. You may question what's going on and feel like you have no control over the situation. But eventually, ideally, you'll see that the change brings a positive result for your own job, and your organization. A clear understanding of what organizational change is, and what to expect when dealing with it, can shorten the period of adjustment so you can get back on track sooner. This  more...

Introduction to Software Program Design Introduction to Software Program Design In order to work their magic, computer programmers need to understand the various methods required by programming languages. This course introduces the learner to the basic methods and processes necessary to construct algorithms, including variables and data types, expressions and statements, and more advanced concepts like arrays and functions.  more...

Getting Started with Access 2007 Getting Started with Access 2007 Microsoft With Access 2007, Microsoft introduces some of the most significant changes to Access in years. Most notable is the intuitive new user interface that replaces the traditional menus and toolbars with features like the Ribbon, the Quick Access Toolbar, and the Microsoft Office button. This course provides an introduction to Access 2007 and  more...

Cicso IINS 1 0 Mitigating Layer 2 Attacks ...640-553 Implementing Cisco IOS Network Security 1.0 Like routers, both Layer 2 and Layer 3 switches have their own set of network security requirements. Access to switches is a convenient entry point for attackers who are intent on illegally gaining access to a corporate network. With access to a switch, an attacker can set up rogue access points and protocol analyzers, and launch all  more...

The Food Beverage Industry Overview Version 3 The Food & Beverage Industry Overview: Version 3 The Food and Beverage Industry encompasses the production, processing, distribution, and sale of food and beverages to consumers. The industry is made up of a wide range of organizations from farmers who produce the raw material, to companies who process and package branded products, to retailers who supply food and beverages to their  more...

Software Program Control Flow Fundamentals Software Program Control Flow Fundamentals Computer software works because programmers create algorithms, which when broken down, are nothing more than a collection of logical constructs. This course introduces the learner to the logic behind computer software, including using defining tables to solve a problem, conditional statements like IF THEN, and repetition using FOR and WHILE loops.  more...

Executing Projects with Project Server 2007 ...t (Exam 70-633) Successfully executing a project is like mastering an art form of making things happen as planned. Microsoft Office Project Server 2007 can help project managers do that. This course explains how the execution of the project plan through efficient resource management, communicating project information to stakeholders, and quality assurance can be achieved. The course also  more...

So You Wanna Be A Poet Learn from an expert how to write poetry for profit or pleasure. This course is designed primarily for the novice poet who would like to learn how to profit from poetry. This course guides you on your way to establish yourself as a poet by addressing the necessary details to start your new career. Query letters, tracking submissions with a fail proof system and proper protocol for approaching  more...

Five Quick Steps to Telecommuting ...e is designed primarily for corporate employees who would like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office, educate your boss, and negotiate a telecommuting agreement. Evaluation worksheets, a library of  more...

How to Interview Like a Professional Learn the secrets to having a successful interview to get the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is  more...

Getting the Job Offer You Want Learn the how to`s of getting the job offer you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be  more...

Write a Marketable Script in 10 Weeks Learn how to produce "marketable" script in a minimal amount of time. The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts is a minimal amount of time. What do I mean by "marketable"? A marketable script is one that has all of the following: Interesting  more...

Certificate in Web Content Creation (Master Classes) A professional certificate in writing and editing web content. The certificate program consists of three Master Classes: (1) Writing Web Content (2) Architecting Web Content (3) Creating Popular Web Genres These three Master Classes prepare you to be a professional web writer or editor, working in a world of intense interactivity, fast feedback, complex content management, and constantly changing  more...

Creating Popular Web Content (Master Class)-Self Directed ...udiences. Some want extremely personal rants; others talk like Sergeant Friday, saying they just want the facts, M?am. As you adjust your tone for different groups, and different purposes, you became a more flexible, and accomplished web writer. And you?ll learn to write web content that works?-persuasive marketing copy, press releases that get picked up by journalists, FAQs that help users  more...

Getting More From Books: Intro to Literary Analysis ...urself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn to become an active reader and explore any book`s message, plot, characters, structure, language, themes and more. You`ll also learn how to identify and interpret traditional literary  more...

Object-Oriented Analysis & Design using UML ...hrough a modem with reasonable speed/DSL. A modeling tool like Rational Rose( Rational Software ) or Together( Togethersoft ) is helpful but not necessary. A drawing tool like Microsoft Visio will be good enough. Recommended Reading : UML Distilled --A Brief Guide To The Standard Object Modeling Language, 3rd Edition by Martin Fowler and Kendall Scott( Addison-Wesley ) ISBN :  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ... am learning a little at a time, but learning for sure. I like what you said about learning HTML the right way and I believe your teaching of these HTML lessons is the right way. Thanks John" Dale from California writes, "Thank you for the start you have given me in web design. Your lessons were my first introduction to HTML. Now I am a PAID Web Developer. Now I can`t be unemployed. What a  more...

J2EE Part I ( JSP/servlet ) Learn the server-side Java in one easy attempt. Complement your web-front-end with this server-side part to create a whole application. Be comfortable with round-trip development. We will mainly cover JSP/servlet/JDBC in this course. Students will develop their own applications using server-side Java. Prerequisite: Strong understanding of the Java Programming Language and basic HTML, familiarity  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding This is a complete and comprehensive medical billing course, taken online, through which you will quickly and easily learn this complex discipline. Understanding Health Insurance: A Guide To Professional Billing & Coding) This course is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural  more...

Search Engine Training Workshop-Self Directed ...hop is self-directed and it is great for participants who like to work at their own pace. Depending on the amount of time you devote to the program in as little as one week. 2. Who should take this course? This course is designed for anyone wanting to learn strategies to improve search engine positioning process for their Website. Are you? ? a professional seeking fast results? ? a home-based  more...

Introduction to Law ...laws. Students will also explore diverse areas of the law like cyberlaw, insurance, e-commerce and will, trusts and estates. Legal systems exist to serve the interests of the citizenry. Laws under such systems can deal with the public and private safety and health of citizenry, the means to resolve problems among parties, certain ownership interests which the law recognizes and protects, and  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition ...and anatomy, as well as development of personal qualities like professionalism and ethical responsibilities. This course uses a revolutionary and innovative new teaching process known as the MIME (Mentoring Interactive Modular Education) method of instruction, which provides students with an ever present mentoring and instructive presence, as well as an extensive array of tools and resources  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...and anatomy, as well as development of personal qualities like professionalism and ethical responsibilities. This course is structured to provide the student with a solid foundation in the study of anatomy and terminology, as well as highly refined skills in grammar, spelling, proofreading and typing. In addition, students are provided with advanced techniques and practice in transcription to  more...

Legal Nurse Consulting Certificate Program ...ce, and can progress through the course as quickly as you like, or as paced as you like. Instructions for moving through the course are provided below. INSTRUCTOR CONTACT: you have many avenues of access to the course instructor. You may contact the instructor anytime you have questions, would like clarification, etc. Your interaction with the instructor is one-on-one and this is highly  more...

So You Want To Be A Medical Writer Skills and knowledge you will need to effectively write medically related materials. Medical writing is an exciting and ever-changing field that covers a wide range of areas in medicine, pharmaceuticals, and the biotech industry. Opportunities for medical writing exist at the professional research level, the consumer education level, newspapers, magazines, and everything in between. Most medical  more...

Technical Writing for the Medical Professional As a medical professional, you may be called upon to write peer-reviewed research papers, articles for colleagues, lectures, presentations, or patient education materials. This course is designed to assist you with the skills and knowledge you will need to effectively write medically related materials. Writing for the medical profession is an exciting and ever-changing field that covers a wide  more...

Learn How to Repair Computers: Get Certified in 7 weeks ...er technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you can. You will learn what makes a computer tick, what each part does, how it all fits together. Want to know how hard drives work? Want to know what is inside a CPU? Want to know what is on the motherboard? Each week different sections of the computer will be covered along with how each  more...

Getting Started With Microsoft Windows XP ... XP. This course will teach the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course will also walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. This course introduces students to the basic features in Microsoft Windows XP. This course will  more...

Getting Started With Windows Millennium ...n Windows Millennium Edition by teaching necessary skills like using the mouse, working on the Desktop, using windows, operating the Start menu and Taskbar, navigating in Windows Explorer, and using some of the included accessories. This course introduces students to the basic features in Windows Millennium Edition. This course will teach necessary skills like using the mouse, working on the  more...

Microsoft Windows XP Level 1 ...XP. This course will teach the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course also includes lessons on customizing the Desktop using background colors, Web content, screen savers, and Desktop themes. Students will also gain an understanding of Windows` file system, including how to use Windows  more...

Windows 2000 Level 1 ...000 by walking them through the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. This course introduces students to the basic features in Microsoft Windows 2000. Students will learn end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The  more...

A+ 2003 Test Preparation ...e 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70 questions from a bank of over 1,500 possible questions. This course does not have a pass-fail mark or a grade - it is simply access to practice exams covering the CompTIA A+ 2003 PC Technician Certification. Taking and passing this test does not entail certification of any kind - these  more...

Appreciating Personality Differences ... world would be a much better place if everyone were more like me. But, in fact, ita ™s each persona ™s unique style that creates a more complete workplace! Thata ™s why ita ™s important to identify both your own personality style and the differing styles of others. Understanding these style differences will enable you to adapt to others and create a more harmonious work  more...

Pharmacy Technician Career Training Program ...xperience, into a new career as a Pharmacy Technician. Unlike many other career opportunities that come and go, medical careers are here to stay! Because of the widespread use of medication, Pharmacy Technicians have never been more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will assist the Pharmacist with direct and indirect patient  more...

Pharmacy Technician National Certification Exam Preparation Course ...like to become a Nationally Certified Pharmacy Technician (CPhT)? Take your career to the next level and get this credential. Many Pharmacy Technicians who become certified receive financial compensation and several states are even requiring Certification for employment. Keep your employment opportunities open and make the most of your career by becoming Certified. The Pharmacy Technician  more...

Selling the Way Your Customer Buys Learn how to read your clients,adapt your presentation and build a solid business relationship. Effective client reading requires careful observation and listening skills. At the core of an effective sales relationship is the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention to  more...

How to Build And Maintain Rapport With Your Clients ... And whom do we respond to most favorably? People who are like us --- in ideas, actions, values, even speaking patterns. When in Rome, do as the Romans do. More experienced and successful communicators realize the impact of maintaining rapport and coming back to regain it, if it`s lost. Over the years many rapport skills and techniques have been used successfully: find something in a customer?s  more...

The Art of Professional Telephone Communication ...lling advantage Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want to know how to ?read? your  more...

Advanced Travel Career 6 Week Onlineworkshop This course will build on basic knowledge of the travel industry and is designed for those who have completed Beginning Travel or who are considering returning to the travel field after an absence and would like a refresher course. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program,  more...

How to Critically Evaluate Your Business Plan ...like an entrepreneur means making the most of your opportunities. To achieve your dreams, you must know how to examine your plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may complete this course  more...

Significantly Increase the Value of Any Property--Instructor-Led ...ue higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to  more...

Turn Your Life Experience Into College Credit Did you know that your knowledge and life experience may be sufficient to earn you legitimate college credit from an Accredited U.S. College or University? Learn from a Life Experience and Adult Education Expert. This course will teach you how to earn College Credit for what know through a series of 6 dynamic lessons. 90 day access to course content. Work at your own pace. Earn College Credit For  more...

Conducting Effective Accident Investigations ...like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. Conducting Effective Accident Investigations It doesn`t have to wait until someone like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. With our Conducting Effective Accident  more...

Linux Complete Set ...on and setup, including some of the more difficult topics like network settings and graphical interface configuration. Then you will learn the basics of using Linux and get into the popular text editor VI. Using VI you will learn the basics of the Linux shell and how to create and program your own shell. The course will cover a number of built-in Linux utilities and network commands. Other  more...

Linux Operating System Linux Operating System will get you started in the world of Linux networking and administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more. Linux Course Description This course will walk you through the Linux installation and setup, including some of the more difficult topics like network settings and graphical interface  more...

Computer Fundamentals ... to computer storage as it applies to hardware?components like floppy and hard disks and performance as it applies to processor speed and memory. This course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing  more...

Accounting In An Hour ... career expectations if you?re unable to answer questions like these with confidence: What does EBITDA mean? Why is budgeting so important? What is the difference between cash flow and profitability? What is the difference between an Income Statement and a Balance Sheet? If you?re unsure about even one of those questions, that confirms you?re not able to contribute as well as others at meetings  more...

Adobe Dreamweaver CS3: Essentials ...will get an introduction to some of the advanced features like inserting active content like Flash, video, and audio files and creating roll over buttons. You will not be a web programming Guru but you will have a solid foundation to manage and update content on your website. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or  more...

Adobe Dreamweaver CS4: Essentials ...rames and how to add interactive features to your website like Flash files, JavaScript elements and AJAX. The major lessons include the details you will need to have a solid understanding how to create CSS styles and CSS layouts using Div tags and styles, optimizing content, and using Dreamweaver's Interactive features in publishing your content to the web. This an upgrade worthy of  more...

Adobe Flash CS4 Professional: Essentials .... You will understand how to correctly implement features like the new motion tween, motion presets, ActionScript3 event handling and how to professionally set up your site. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Flash CS4 Professional: Essentials Ranging from casual  more...

Adobe PhotoShop CS to CS2 Upgrade ...n what?s new and how to make the best use of new features like Adobe? Bridge, vanishing point, multiple layer control, smart object, image warp, and more. Your expert-led training is presented by Harold Driver. Harold has a knack for simplifying technical information and complex concepts so that you are able to quickly understand and apply his training. His engaging personality and technical  more...

AS9100 Aerospace Standard General Employee Training ...ss approach for continual improvement of the system, much like ISO 9000. After you place your order, you will receive a user name, password and log-in instructions. You will log-in and work through our interactive training for approximately 1/2 hour. The training includes slides, audio and quizzes. You will be able to work at your own pace, and will be required to pass quizzes throughout the  more...

Bartending the Easy Way-Online ...nfidence to step behind a bar anywhere. Serving clientele like Will from the Black-Eyes Peas, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what managers look for in a good bartender. Her students have often been hired as managers when applying for a bartending job  more...

Bartending to the Max-Online ...n a career in management. Bartending to the Max-Online Unlike any other type of bartending course, Bartending to the Max is a combination of Bartending the Easy Way and Professional Bar Management. This exceptional bartending class will prepare you to work as a professional bartender in all types of establishments. If you are serious about the bar business, this course will also expand your  more...

Grant Writing Basics ...like a daunting task. Certainly, there is work involved, but with the help of this tutorial, you will know the steps that are necessary and find that success is not as hard to attain as you might think. While specifically geared for library education, this course has applicability for anyone writing grants. Grant Writing Basics Grants are not just free money, but require an investment in  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ... of enrollment. Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led A Trump U Course In this course you will learn to manage the market strategy and operations of a multi-unit building and develop a management strategy to increase the overall value of the property. The course is structured around a ?Learning by Doing? approach in which you will work through  more...

Oracle 10g OCA ...cess to this course but can complete it as quickly as you like to. Oracle 10g OCA The demand for Oracle technical professionals is growing fast. Experienced or new to the profession you need to know what skills make you more attractive to employers. Employers are looking for individuals with a solid foundation of skills needed for effective performance. Specialized Solutions?s course on Oracle  more...

Phlebotomy Technician Career Training ...ions, donations and research. Phlebotomy technicians must like challenge and responsibility. They must be accurate, work well under pressure and communicate effectively. Safety is key and all safety precautions must be taken to prevent the transmission of infectious diseases. Duties will differ by doctor office, hospital and laboratory.Certification Requirements To become certified you must  more...

Powerful Negotiation For Successful Buying ... ineffective, method of negotiating by email. If it seems like you?re at a disadvantage, you are! But you can quickly get the modern negotiation strategies and skills you need to get the best deals in today?s environment. The highly personal and interactive online negotiation course ?Powerful Negotiation For Successful Buying? will teach you the latest and greatest negotiation strategies so  more...

Professional Bar Management ...formative class that will teach you how to manage any bar like a professional. Having been called upon by SELF Magazine and SqueezeOC Magazine for her expertise, Kellie has often been hired to train bar employees and also consults with bars and restaurants in many areas of the business. Upon successful completion of the course, you will receive a Professional Certificate. A score of 90% or  more...

Professional Bar Management Mastery Level Certification ...ining employees, customer service and all staff issues. Unlike long-term hospitality programs, this practical and effective course acts as a supplement, concentrating solely on the bar area. Simplified and easy to comprehend, you will not waste time learning useless information and you will be prepared to handle the physical, emotional and mental demands of managing a bar. You will also learn  more...

Senior Professional In Supply Management (SPSM ®) Certification Program ...erday?s skills. They demand that purchasing professionals like you use the most modern skills and achieve unprecedented results. They want you to save more money, achieve better operational performance, and reduce risk. So how can you acquire the most modern skills, achieve meaningful results, and convincingly prove your capabilities to today?s employers? There is an impressive purchasing  more...

Six Sigma Management and Leadership Training Program ...nally developed by Motorola and perfected by corporations like General Motors and General Electric. Find out how Six Sigma is applied in service and product based companies to improve profits and customer satisfaction simultaneously. We will also provide an in depth analysis of Six Sigma strengths, weaknesses, opportunities and threats as we size it up among other popular management and  more...

Team Management - Enabling Teams ...ronment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members ™ capacity to achieve. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management -  more...

The Art of Active Listening ...like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good  more...

Word 2007 Level 1 ...l as introduce them to some of its new interface features like the Ribbon, Mini toolbar, Quick Access toolbar, contextual tabs, and galleries. Students will learn the tricks that will help them create, edit, and modify text-based documents easily. Word 2007 Level 1 This course is designed to familiarize students with key introductory features of Microsoft Office Word 2007, as well as introduce  more...

Build Your Own BIZ Comprehensive Certificate Complete, Build Your Own BIZ package is a web-based resource of 17 comprehensive modules designed to help you work smarter, stay competitive, and make more money. You can complete your course of study sooner than the time period stated. You will have 1 year access to this course from the day of enrollment. Group discounts available. Build Your Own BIZ? Build Your Own BIZ? is a web-based  more...

Learn Grammar the Easy Way (Part 2) ... went to the fair. Misusing homonyms, pronouns, and words like effect and affect cause many sentence errors. Many times, people will select the wrong word. Also, errors in subject-verb agreement are common, too. People have trouble deciding when the verb should be plural or singular (were or was). As a result , their writing looks less than polished and their work appears less credible to the  more...

Creating Popular Web Content (Master Class) ...udiences. Some want extremely personal rants; others talk like Sergeant Friday, saying they just want the facts, M?am. As you adjust your tone for different groups, and different purposes, you became a more flexible, and accomplished web writer. And you?ll learn to write web content that works?-persuasive marketing copy, press releases that get picked up by journalists, FAQs that help users  more...

Adobe InDesign CS4: Essentials ...ed artwork, without prior knowledge of other applications like Illustrator or Photoshop.This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe InDesign CS4: Essentials Get an introduction to Adobe InDesign CS4 with this essential training that introduces you to the basics tools,  more...

Portfolio to Interview: Landing a Job as a Technical Writer ...e stages you will need to go through might look something like this: Create a broad variety of writing samples Organize your writing samples into a portfolio Write a resume that highlights your competencies Identify a position that fits your background Get an interview In the interview, emphasize your competencies In this course we will look at the preparatory stages creating a portfolio and  more...

Recognizing a Leader Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences  more...

Coaching Performance ...ou were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A leader would take the time to coach Barry and find out what's really going on--perhaps determining that three weeks of training wasn't quite enough. Or perhaps discovering that Barry's mother died  more...

Financial Risk Management ...like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will gain  more...

Analyzing Cash Flow Would a family survive if it didn't know where its available cash was coming from, how much cash it had to spend, or how to get more cash for its needs? If you answered no, you are right. Just like a family that has to understand cash issues for survival, a business also has to understand information about its usable cash in order to sustain its life. This course will teach you how to read, and  more...

Managing Contingent Workers Contingent workers (on-call workers, independent contractors, workers provided by contract firms, and temporary help agency workers) are different than permanent employees in their expectations, roles, commitments and legal status. That means you need to manage them differently than you do full-time, core employees. This course will examine various aspects of successfully managing contingent  more...

Promoting Your Brand to Consumers Have you ever experienced one of those days when you hear a brand name and then start noticing that brand name at every turn? You hear a contest promotion on the radio, get a coupon in a magazine, see a commercial on the television, or notice a celebrity endorsement on a billboard. It's as if, suddenly, someone flipped a switch and that brand name appeared out of thin air. What do you call that  more...

Improving Your Image ...ng the strong, self-assured images they do? Probably not. Like other powerful leaders in business, government, and the military, they likely received training in how to project, how to impress, how to lead. A confident, positive self image is no less crucial to putting your career on the fast track. This course, "Improving Your Image," will teach you how to develop such an image. First, you  more...

Taking Systems Thinking into Your Personal Life ...ming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is possible to change old habits. You can learn to communicate in more effective ways. Change is not only possible, it is part of life.  more...

Dreamweaver MX Web Applications ...t Statements Using Where & Order By Retrieving Data Using LIKE Connecting to Databases Web & Application Servers Types of Application Servers Installing Personal Web Server Configuring PWS Configuring IIS Interfacing with Databases Database Drivers Setting up a DSN Connecting to an MS SQL Server Connect to a CFMX Server Creating a Connection in Cold Fusion MX to a MS SQL Server Connecting a  more...

The Basics of Budgeting ... a department without understanding the budget process is like driving a car without knowing how to steer. Every manager needs a basic understanding of how to plan, use, and monitor adherence to a budget. Addressing the needs of your own budget process will help you support the financial processes and goals of your organization as a whole. In this course, non-financial managers will learn  more...

Lawsuits and Negotiations ... In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and avoiding costly litigation. It examines forms of alternative dispute resolution, including negotiation, mediation, and arbitration,  more...

Experiencing Anger ...Like most people, you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with  more...

Leading an Effective Business Meeting Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired  more...

Listening Basics ...like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and  more...

Enhancing Listening Skills ...get what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't listen very well. This course will help you to improve your ability to listen to others. You will  more...

The Process of Negotiation ...Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak havoc with any deal. The intent of this course is to prepare you to negotiate from a place of strength, not fear. The process and stages of  more...

Delivering the Message ... front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look at them. Then, you must lead your audience through your message,  more...

Available Presentation Resources This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to  more...

Essentials of Internal Consulting ...u've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This course addresses these questions. If it is a new role for you, it will support you and help you to grow. If you have already begun, the course will enable you to  more...

Call Center Telephone Sales ... the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time is money Remember this course  more...

Overcoming Internal Customer Service Problems ...ur plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering the situation when things go wrong. By examining the pitfalls that can occur, and following a set of useful techniques and  more...

Developing Customer Satisfaction Surveys ...op their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design to develop a customer satisfaction survey  more...

Consulting Skills Serving as an Internal Consultant Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants.  more...

Oracle Report Builder Report Fundamentals ...using the Create button. Identify the features of a Form Like report. Generate a Group Left report from an existing report by using the Report Wizard. Generate a Mailing Label report from an existing report by using the Report Wizard. Generate a Matrix report from an existing report by using the Report Wizard. Unit 4: Using the Live Previewer Duration: 1 Hour(s) Identify the  more...

Oracle Reports R6 Report Fundamentals ...port Wizard. Invoke the Reentrant wizard. Create Form Like, Break, Mailing Label, and Matrix types of reports using the reentrant Report Wizard. Modify reports in Live Previewer. Match report file types and their description. Match report file types with their portability limitations. Convert a full report definition (.rdf) file to an executable report (.rep) file. Document a  more...

Intro to Object-Oriented Programming with Java ...ods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding. Learn To: Identify advantages of using Object-Oriented Programming (OOP). Identify features of a class declaration. Identify key concepts related to objects. Identify key features of encapsulation. Differentiate  more...

Intro to Object-Oriented Programming with Java ...ods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding. Learn To: Identify advantages of using Object-Oriented Programming (OOP). Identify features of a class declaration. Identify key concepts related to objects. Identify key features of encapsulation. Differentiate  more...

Oracle SQL for End Users--Part 1 ... the IN operator. Perform wildcard searches by using the LIKE operator. Display rows that contain null values by using the IS NULL operator. Write a combined expression by using the AND operator in a WHERE clause. Write a combined expression by using the OR operator in a WHERE clause. Restrict rows by using the NOT operator in a WHERE clause. Identify precedence rules when evaluating  more...

Java Threads ...e provides an introduction to threads and covers concepts like benefits of threads, methods of the Thread class, and creation of a thread. It also covers the various states of threads. In addition, the course describes the considerations for writing a multithreaded program and covers thread joins, synchronization, and locking. Learn To: Identify benefits of using threads in Java.  more...

Java Threads ...e provides an introduction to threads and covers concepts like benefits of threads, methods of the Thread class, and creation of a thread. It also covers the various states of threads. In addition, the course describes the considerations for writing a multithreaded program and covers thread joins, synchronization, and locking. Learn To: Identify benefits of using threads in Java.  more...

C Programming for the Microsoft NET Platform Part 5 ...es, and events, and how to use properties to enable field-like access and indexes to enable array-like access. The course also teaches how to create custom user-defined attributes. Learn To • Identify characteristics of operators. • Identify functions of predefined C# operators. • Identify characteristics of operator overloading. • Identify characteristics of the  more...

Creativity Innovation Promoting Team Creativity Creativity and Innovation: Promoting Team Creativity offers the student information required to organize creative teams, conduct effective team sessions, and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of  more...

Goal Setting Goal Setting Tools for Managers ...u are meeting with Kathy Benteau, Software Engineer, who, like the other team members, is inexperienced with a project of this scale. Unit 2: Goal Setting with Individuals (0.5 - 1 hour) Identify the characteristics of effective goals. Set effective goals. Identify the goal-setting areas determined by employees.  more...

Facilitation The Facilitation Process ...litator during product development meetings, so she would like to pass on her knowledge of facilitation to you. Through your questions, you will learn the differences between groups and teams, how to transition between divergent and convergent thinking, and the process you should use when facilitating a team. Unit 2: Preparing to Facilitate (0.5 - 1 hour)  more...

Facilitation Facilitating Challenging Situations ...ial amount of experience with facilitation that she would like to pass on to you during this conversation. Through your questions, you will learn the sources of conflict in a team setting, the benefits of conflict, how to tell the difference between a debate and an argument, and how to foster healthy debates among team members. Unit 2: Handling Difficult Team Members (0.5 - 1 hour)  more...

Organizational Crisis Mgmt Managing a Crisis ...uct which was marketed as being able to make any car look like new. A dynamic marketing campaign surrounded the launch and included television advertising and in-store promotions. The success of the product is vital to the organization's survival, and it was hoped that the innovative ''Star'' would surprise competitors and reestablish Icon as a market leader. Unfortunately, an early batch of  more...

Virtual Teams Participating in Virtual Meetings ... is an experienced member of virtual teams, and she would like to discuss virtual teams with you. Through your questions and Janet's insight, you will learn about the types of virtual meetings and the types of work completed by virtual team members. Unit 2: Participating in Team-Orientation Sessions (0.5 - 1 hour) List the elements that should be included in an agenda  more...

C Programming for the Microsoft NET Platform Part 5 ...es, and events, and how to use properties to enable field-like access and indexes to enable array-like access. The course also teaches how to create custom user-defined attributes. Learn To • Identify characteristics of operators. • Identify functions of predefined C# operators. • Identify characteristics of operator overloading. • Identify characteristics of the  more...

Mentoring Developing Your Mentoring Skills ... will need to discuss the aspects of a mentor's job you'd like to see implemented. You'll also need to determine what dimension of mentoring the group would like to see as well as the styles of mentoring that should be either used or avoided. Unit 2: Developing Strong Relationships (0.5 - 1 hour) Follow the steps for choosing a mentee. Identify  more...

Behavior Putting Your Best Foot Forward ...you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...

Crisp Composition When you send off business documents that you have written, what do you think the recipients--your readers--hope for? Do they want to plow through long-winded documents that never get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to  more...

The Writing Process ...your work? Do you procrastinate until your deadline seems like a freight train that is rapidly approaching while you stand immobile on the railroad tracks? Do you try to complete the entire document--defining your message, analyzing your audience, deciding on your approach, worrying about grammar and spelling, organizing your information, and choosing your words precisely--all in a single step?  more...

Making Telephone Calls Count ...ities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills, you'll be able to deliver truly superior customer service. Different customers have different communication styles. By tuning into each customer's communication style and responding appropriately, you'll make stronger connections and build better  more...

Change Management Properly managing these changes is vital for achieving a successful transformation from how things are to how things should be. Change management plays an important role in any organisation since the task of managing change is not an easy one. When we say managing change we mean to say that making changes in a planned and systemic fashion. With reference to the IT projects we can say the change in  more...

Continuous Improvement to Systems and Processes Although it may sound like an exhausting and neverending struggle, continuous improvement is actually about instituting processes and work practices that will direct the evolution of your organisation.  more...