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Account Ability Series: Main Features The bottom line is recorded annually in an organisation's financial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you more...

Account Ability Series: Growth The bottom line is recorded annually in an organisation's financial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you more...

Account Ability Series: Profitability The bottom line is recorded annually in an organisation's financial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you more...

Account Abiity Series: Liquidity The bottom line is recorded annually in an organisation's financial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you more...

Account Ability Series: Investment The bottom line is recorded annually in an organisation's financial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you more...

Account Abiltiy Series: Finance The bottom line is recorded annually in an organisation's financial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you more...

Account Ability Series: Conclusion The bottom line is recorded annually in an organisation's financial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you more...

INDIVIDUAL Training for Dreamweaver 3.0 This course presents the basic concepts for Dreamweaver 3.0. more...

Cisco Building Multilayer Switched Networks Part 2: VLANs This part of the course deals with VLANs, Transparent Bridging, and the Spanning Tree Protocol in a VLAN Environment. While the first portions of this part of the course may be a refresher for the most advanced students, it is expected that the latter portion of this course will be new to all those in it. In particular the Spanning Tree Protocol in a VLAN environment and scalability issues will more...

Building Cisco Remote Access Networks - Part 1 This is the first course in a five-part series on Building Cisco Remote Access Networks 1.0 (BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the more...

Building Cisco Remote Access Networks - Part 2 This is the second course in a five-part series on Building Cisco Remote Access Networks 1.0 (BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the more...

Building Cisco Remote Access Networks - Part 3 This is the third course in a five-part series on Building Cisco Remote Access Networks 1.0 (BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the more...

Building Cisco Remote Access Networks - Part 4 This is the fourth course in a five-part series on Building Cisco Remote Access Networks 1.0 (BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the more...

Building Cisco Remote Access Networks - Part 5 This is the final course in a five-part series on Building Cisco Remote Access Networks 1.0 (BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the more...

Cisco Building Scalable Networks Part 2 - OSPF This course covers the use, operation, configuration, and verification of Open Shortest Path First (OSPF) in a single area and multiple areas. In the case of OSPF in a single areas it covers, IP and Hierarchical Addressing, VLSM, Route summarization, Interdomain Routing, and Helper Addresses While in the case of OSPF in a multiple areas. It covers, creating multiple OSPF areas and OSPF operation more...

Object-Oriented Analysis Design I This course teaches students the basic object-oriented concepts, such as objects, classes, and their relationships. It also teaches the various OOAD methodologies, such as Booch and OMT. This course is intended for systems analysts, application developers/programmers, project managers, and software designers. more...

Win2000 Directory Server Installing Configuring Troubleshooting Active Directory ...aster operations. This course explains how to create site links and configure site link components and server settings to optimize network resources. You will also learn about Active Directory replication and troubleshooting. Integrating Active Directory with DNS is also covered, with an explanation of naming conventions used, as well as zone configuration, replication and transfer. Finally, more...

Closing Executive-level Sales Simulation You are a regional account executive with DME Corporation, a national direct mail service provider. Your company recently made a large investment toward the goal of becoming a "one-stop" shop and now offers fulfillment services. You are responsible for selling these new services to your existing client base, as well as prospecting for new accounts. You have previously identified, researched, and more...

Strategic Account Sales Skills Simulation You're an architectural renovation sales consultant for The Architectural Services Company (TASC). You sell design and project control services to commercial businesses. After attending a crowded book reading at Bigler's Books, you determine that the store is a potential customer for your company's services. You use a strategic account sales approach to do research on your own and then conduct more...

Territorial Account Sales Skills Simulation You're a salesperson for Soft Hands Shipping Company, a San Francisco, California based firm that specializes in the ground transportation of fragile items. You sell the company s shipping services to all types of organizations. Wine Cellar of California sells wine to restaurants throughout the state, and it becomes one of your target accounts. You will do some preliminary research on this company more...

Field Sales Skills Simulation You are a salesperson for a wholesale supplier of natural herbs and remedies called Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product, Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with taking the pills. more...

Inside Sales Skills Simulation You are an inside sales representative for Muscle-Bound Fitness, a franchise of fitness facilities with a unique corporate wellness offering. In this simulation, your boss has asked you to contact a potential new customer. This new lead, a network television station known as TV-22, is a perfect candidate for Muscle-Bound's corporate wellness program, and your job is to convince them of such by more...

Technical Support Essentials ...hnology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides instruction and practice to help the TSA use that technology effectively. Upon completion of this course, the learner will be better equipped to handle a wide range of technical support situations in today's contact center. Technical more...

Technical Support Agent Skills Simulation Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson more...

Internal Customer Service Conflict and Complaints Simulation Complaints are an inherent part of customer service, and this is especially true of internal customer service. No matter the level of vigilance, problems will arise, and when they do, they must be greeted with quick and effective responses to ensure that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice more...

Customer Service Agent Skills Simulation Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist more...

Measuring Customer Satisfaction Simulation Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time more...

Consulting with the External Client Simulation Modern corporations employ consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this more...

Customer Support Specialist Simulation You are a call center representative for BroadBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry, more...

Project Communications Management Simulation ...t series "Project Communications Management" and includes links to the following course: PROJ0581. This simulation is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI . more...

Project Management Essentials Simulation For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project more...

Project Procurement Management Simulation ...Soft series "Project Procurement Management" and includes links to the following courses: PROJ0601 and PROJ0602. This simulation is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the more...

Telephone Skills for Business Professionals Simulation You're the special events coordinator at Eagle Hotel & Resort. Your job involves booking and coordinating events at the hotel such as weddings, banquets, family reunions, product launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all more...

Business Professionalism Simulation Everyday business activities require a determined effort to fulfill. Schedules must be kept; deadlines must be met. To ensure productivity remains on target, business professionals must possess refined skills in setting priorities, managing daily tasks, and maintaining personal accountability. The Business Professionalism Simulation is designed to enable participants to develop the skills more...

Managing Conflict in the Workplace Simulation Conflict is inevitable in the workplace. Everybody has their own ideas about how things should run. Eventually, these ideas will collide. When they do, you don't need to be unprepared to manage the fallout. Above and beyond all the skills you can possibly learn for managing conflict, effective communication skills will prove to be the most beneficial. Without open lines of honest communication in more...

Effective Business Meetings Simulation As the lead project coordinator for Pantheon Electronics, a national reseller of home and office electronics, you will oversee the daily activities of a project management group. Functioning as both a meeting coordinator and a conference chair person, you will test your skills in a broad range of situations, running the gamut from materials procurement to conflict mediation. This simulation is more...

Effective Listening Skills Simulation Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness and practice. In the course of this simulation, you will attend a day-long seminar, studying the topic of Effective Listening Skills through various exercises, lectures, quizzes and small-group activities. The day's events will be guided by an more...

Coping with Criticism and Feedback ...bjective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with a powerful approach that enables you to deal effectively with criticism and feedback. You will learn how to seek feedback from those best able to help you, and how to deal with feedback, regardless of how it is more...

Emotional Intelligence in the Workplace Simulation Does intelligence alone determine success? Or do self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness factor heavily into the equation? While not as readily quantified as IQ, these qualities, collectively termed "emotional intelligence," often determine whether or not people excel in life, relationships, and the workplace. In this simulation, you'll more...

Preparing an Effective Internal Business Case Simulation For the purposes of this simulation, you are a senior product line manager of women's apparel for Zenith Athletics a national manufacturer of athletic gear and clothing. When an ambitious subordinate proposes a major market-research project geared toward the creation of a new line of mom-and-tot exercise apparel, you offer your assistance in the preparation of a business case. Tasks focus on the more...

International Communications Simulation In this simulation, you will be employed as a Divisional Merchandise Manager (DMM) of home audio and video electronics for Everson and Macombre, the parent company of two thriving retail chains one a department store, the other a members-only warehouse for bulk goods and specialty products. In your role as DMM, you will oversee the activities of a sizable buying staff and manage purchasing more...

Cross-cultural Communications Simulation You're the newly hired general manager of the Springfield Strikers, a women's professional soccer team. The team had a mediocre record over the past season and did not draw as many fans as the more successful teams in the league. Now it's the off-season, and your job is to make changes to improve the team's on-field performance without going over budget. First, you'll meet with Maria Adalberto, more...

Managing Anger in the Workplace Simulation Like most people, you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger, but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable, it's important to minimize your angry thoughts, emotions and behaviors, and channel your energy more...

Addressing Problem Performance Simulation You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers and the writers assistant report to you. Unfortunately, several of these workers have become problem performers of one type or another. As their supervisor, you will need to inform them of these problem performance issues as well as facilitate improved performance using various methods, more...

Mentoring Essentials Simulation You are a Team Leader for the Wireless Technology Group, a research department within The Research Company that focuses on collecting and analyzing data on wireless technologies. You are heading up a new research project that deals with forecasting advertising revenue for wireless communication tools over the next five years. While managing this project, you have also been assigned Tilly Newman, a more...

Leadership in Management Simulation Specializing in the film and television industries, Limelight Connections is a web-based, career-search company headquartered in Los Angeles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the department. But with the new title comes new more...

Averting Problem Performance Simulation You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers for the show report to you. Recently, one of these writers resigned, so you need to hire a replacement. You will need to avoid hiring a problem performer by selecting the right person. Once you select that person, you'll need to communicate job requirements and provide resources in more...

Leading from the Front Line Simulation In this simulation, you will be tasked with serving as a networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your more...

360-Degree Performance Appraisal Simulation In this simulation, you will assume the role of Northeast Regional Director of Sales for IpSwitch Components, a seller and service provider of computer networking hardware. Recently, the company decided to experiment with a 360-degree performance feedback system, hoping to replace the traditional manager-level review process. This simulation is based on the SkillSoft series 360-Degree Performance more...

Effective Delegation Simulation In this simulation, the learner will assume first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is more...

Effective Hiring and Interviewing Skills Simulation An effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Interviewing Skills Simulation serves to test the participant's ability to prepare and conduct an effective interview, handle manipulative more...

Effective Administrative Support Professional Simulation Today's office setting is high-tech and fast-paced. Successful administrative support professionals must keep up with the requirements of the modern-day office environment, and this simulation tests the skills and procedures that will help you do just that. As administrative assistant to the VP of Sales for the Northeast Division of BMS Printed Circuits, you'll experience the full spectrum of more...

Strategic IT Planning Simulation For the duration of this simulation, you will assume the role of Senior IT Manager (north-east region) of Easton National Bank. As a new hire, you will face lingering legacy issues and a senior management staff that is increasingly skeptical of IT value in light of costly expenditures that have yielded little return on investment. This simulation is based on the SkillSoft series "Strategic IT more...

Branding Your Internet Identity Form Strategic Alliances This course defines the characteristics of reciprocal links and shows learners how to recognize why strategic alliances sometimes fail. It also helps them to understand the guidelines involved in creating a strategic alliance and shows the steps involved in negotiating, implementing and supporting any alliance. Professionals who want to create and promote an online marketing strategy more...

JavaScript Scripting To teach the basics of JavaScript client-side scripting Web developers more...

Dealing with Sexual Harassment Simulation ...s based on the SkillSoft series "Harassment" and contains links to the following courses: LCO0201 and LCO0202. Note that the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular more...

Managing Sexual Harassment Problems Simulation ...s based on the SkillSoft series "Harassment" and contains links to the following course: LCO0202. Note that the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. more...

Managing Workplace Harrassment Complaints You're the general manager of a corporately owned branch of Pennywise Rental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler, more...

Interviewing and Hiring Practices In this simulation, you will assume the role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement is above reproach and adheres strictly to more...

Advanced JavaScript This course describes advanced document properties. The course also covers the concepts related to cookies, plug-ins, and LiveWire. It also teaches how to implement security by performing data tainting. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets. The student should have prior more...

Adding Links Images and Flash Objects in Dreamweaver 8 To use links, images, and Flash objects to enhance a web site in Dreamweaver 8 The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification more...

Reusing Content in Dreamweaver 8 To recognize the features of the site library, templates, and frames The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification more...

Adding Links Images and Flash Objects in Dreamweaver MX 2004 To identify how to enhance a web site using links, images, and Flash objects in Dreamweaver MX 2004 Web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX 2004 developers using Macromedia Dreamweaver MX 2004 to create web pages; individuals wishing to obtain the Dreamweaver MX 2004 Developer certification more...

Reusing Content in Dreamweaver MX 2004 To identify the features of the site library, templates, and frames in Dreamweaver MX 2004 Web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX 2004 developers using Macromedia Dreamweaver MX 2004 to create web pages; individuals wishing to obtain the Dreamweaver MX 2004 Developer certification more...

Site Testing and Maintenance in Dreamweaver MX 2004 To identify the testing and remote connection features in Dreamweaver MX 2004 Web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX 2004 developers using Macromedia Dreamweaver MX 2004 to create web pages; individuals wishing to obtain the Dreamweaver MX 2004 Developer certification more...

Using Basic Dreamweaver MX Tools To describe the functions and features of the basic Dreamweaver MX tools Web professionals; home users and end users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX developers using Macromedia Dreamweaver MX to create web pages more...

Fundamentals of Microsoft Visual InterDev 6 0 This course gives an overview of the fundamental concepts of Visual InterDev 6.0. It teaches how to create simple web projects using the Web Project Wizard, as well as how to create site diagrams, manage links between pages, apply links, style sheets, and themes to a project. In addition, it prepares students to take the Microsoft certification exam: Designing and Implementing Web Solutions with more...

OOAD Introduction to Object-Oriented Concepts This course covers the general OO concepts. It covers the benefits of OO and the OO terminology. Further, it covers concepts related to objects and classes, such as attributes and operations. In addition, this course covers encapsulation, inheritance, polymorphism, dependency, associations, links, aggregation, and composition. The target audience is business analysts, system analysts, system more...

Working with UNIX Files and Directories To demonstrate common UNIX commands and programs used to perform basic tasks involving files and directories End users and IT professionals working in a UNIX environment for the first time more...

Microsoft Windows Small Business Server 2003 Part 2 The Microsoft Windows Small Business Server 2003: Part 2 course covers concepts related to Windows Server 2003. These include creating and managing user accounts and managing templates for user accounts. The course also covers features and types of groups and the steps for creating groups. Further, it covers the steps for creating shared folders, options for managing shared folders, and the steps more...

File Handling in Linux To understand the Linux file system and to manage file ownership and permissions Students wishing to acquire the basic skills required as a Linux system administrator. more...

OS 390 UNIX System Services Concepts Facilities This course provides an overview of the OS/390 Shell and Utilities, which provide commands for using OS/390 UNIX System Services. The course covers a brief history of UNIX, information about the OS/390 shell, the MVS and shell environments, and customizing the shell. The terminal interface is introduced, which covers OMVS, and asynchronous terminal interface. The course covers shell scripts and more...

OS 390 UNIX System Services Advanced This course provides an advance look at OS/390 Shell and Utilities, which provide commands for using OS/390 UNIX System Services. The course covers advanced shell scripts and commands, including shell command options, and combining commands and special characters. It also covers writing shell scripts, which includes running shell scripts, using variables, parameters, and using control structures more...

Client Server Information Transfer This WestNet e-Learning module looks at communication from client to server by means of client and server protocol stacks and the transfer of information between client and server. more...

Higher-Layer WAN Protocols This WestNet e-Learning module reviews connection-oriented switched services commonly used to move information across a wide area. These services include Integrated Services Digital Network (ISDN), frame relay, and X.25. Although we refer to this unit as Higher-Layer WAN Protocols, these protocols are essentially Data Link Layer protocols. However,these protocols go beyond simple link more...

How Computer Protocols Work This WestNet e-Learning module introduces you to the basic terms and concepts that underlie all computer communication protocols. You will learn how protocols work, and how different protocols work together to move data across a network. This knowledge will become the foundation of your understanding of how computer networks function. more...

Virtual Local Area Networks This WestNet e-Learning module covers an introduction to virtual local area networks, VLAN Membership, VLAN Implementation Issues, and VLAN and ATM. more...

Cisco ONT 1 0 Network Requirements and Introduction to VoIP To recognize the converged network requirements within the Cisco conceptual network models, the basic principles of VoIP networks and conversion to them, call control mechanisms, and how voice is digitized for data transport Individuals preparing for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications; senior-level network support more...

Cisco BCMSN 3 0 Implementing Trunks and the Virtual Trunking Protocol VTP To explain the procedure for configuring both 802.1Q and ISL trunking between two switches, how VLAN configuration of switches within a management domain can be automated with VTP, and identify common VLAN configuration errors and explain the solutions to those errors. Network administrators, network engineers, network managers, systems managers, or network designers. more...

Cisco BSCI 3 0 EIGRP Options Authentication and Issues To enable you to describe and configure EIGRP advanced options, authentication, and recognize common issues when configuring EIGRP in an Enterprise Network Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and more...

Cisco BSCI 3 0 Configuring Simple Elements of OSPF To enable you to describe OSPF network architectures, operations, information flows, single area and multiarea routing Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network environments more...

Cisco BSCI 3 0 Tuning OSPF Configurations To enable you to describe OSPF network types, operations, information flows, single area and multiarea routing Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network environments more...

Oracle 11i Oracle Projects Security Model and Page Layouts To use Oracle Projects to secure function and data access within Projects applications, and use page layouts to manipulate views of project information Functional Implementers; Project Managers; Sales Consultants more...

Oracle 11i Oracle Projects Security Model and Page Layouts To use Oracle Projects to secure function and data access within Projects applications, and use page layouts to manipulate views of project information Functional Implementers; Project Managers; Sales Consultants more...

Controlling the Oracle Listener and Enabling Distributed Transactions in Oracle 10g To outline the concepts and processes to secure the Oracle listener and to work with remote and distributed transactions Oracle database administrators and database operators more...

Formatting Adding Interactivity to Web Sites The Formatting & Adding Interactivity to Web Sites course is the second course in the Office XP: FrontPage 2002 curriculum. This course is meant for site designers who want to create Web sites using the advanced formatting features in FrontPage and add different components to the site to enhance navigation facilities and user interactivity. The course teaches users how to work with cascading more...

Exchanging Data with Excel 2007 In Excel 2007, there are a number of options for importing data and sharing data with other applications. Excel 2007 includes built-in functionality for importing text files and creating database queries to retrieve data from a variety of databases. Other applications, such as Access, Word, and Outlook, can also import Excel data. Using XML in conjunction with Excel enables you to further manage more...

Advanced Document Features in Word 2007 ...large files into related subdocuments through a series of links. This course demonstrates how to create, edit, copy and delete macros through the use of the macro recorder. In addition, aspects of master and subordinate documents are explained, including outline levels, rearranging and restructuring subordinate documents in the master, and converting, deleting, merging, and locking more...

Microsoft Office 2000 - Excel for Power Users To bring proficient users of Excel 2000 to an advanced level of competence in using macros and sharing, displaying, formatting, and analyzing data End-users seeking proficiency in the use of Microsoft Excel 2000 at an advanced level; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in Microsoft Excel 2000 at Expert level more...

Lotus Notes 6 End User Using Notes and Notes Mail To introduce the learner to Lotus Notes 6 and its features Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes more...

Fundamentals of Internet Explorer 6 To provide an overview of the fundamental navigation, saving, printing, help, mail, and media features of Internet Explorer 6 End users; individuals interested in learning how to use the Internet Explorer application more...

Fundamentals of Internet Explorer 7 To recognize the basic features of Internet Explorer 7; browse, save, and print content; search for information and get help; and use RSS feeds for dynamic web sites End users and Internet users more...

ECDL ICDL 4 Module 7 Information and Communication - Using IE 6 To introduce IE6 and the IE6 interface and demonstrate how to perform basic tasks. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and more...

Adobe GoLive CS2 Enhancements and Publishing Your Site This course introduces you to enhancements and publishing a Web site using Adobe GoLive CS2. In this course, you will learn how to create rollovers and forms. You will also learn to add multimedia and flash files to your Web site and correct broken links, change and update links, connect your site to a server, and finally upload your site. The audience consists of Web designers and developers more...

Up and Running with Adobe Acrobat 5 0 To provide an overview of the document organization, enhancement, and navigation features of Adobe Acrobat 5.0 Home-user, end-user more...

Switch Technology ...ore detail. Lesson 2 reviews the use of redundant network links and their potential for negative impact on a network. Lesson 3 defines how active loops are avoided with a mature but reliable Spanning Tree Protocol. In addition the lesson has up-to-date information about Rapid Spanning Tree and Multiple Spanning Tree Protocol. The last lesson provides an opportunity to learn about Ciscoa s more...

Lotus Notes 6 - Moving to IBM Lotus Notes 6 The first course introduces the Lotus Notes 6 environment and capabilities and the basics of Notes navigation using bookmarks and other navigation tools. The learner is given instruction in the establishment of their mail environment including such procedures as setting up a filing system for incoming messages customizing outgoing messages and managing the Address book. They are also given more...

Cisco Building Multilayer Switched Networks Part 2: VLANs This part of the course deals with VLANs, Transparent Bridging, and the Spanning Tree Protocol in a VLAN Environment. While the first portions of this part of the course may be a refresher for the most advanced students, it is expected that the latter portion of this course will be new to all those in it. In particular the Spanning Tree Protocol in a VLAN environment and scalability issues will more...

Building Cisco Remote Access Networks - Part 1 This is the first course in a five-part series on Building Cisco Remote Access Networks 1.0 (BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the more...

Building Cisco Remote Access Networks - Part 2 This is the second course in a five-part series on Building Cisco Remote Access Networks 1.0 (BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the more...

Building Cisco Remote Access Networks - Part 3 This is the third course in a five-part series on Building Cisco Remote Access Networks 1.0 (BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the more...

Building Cisco Remote Access Networks - Part 4 This is the fourth course in a five-part series on Building Cisco Remote Access Networks 1.0 (BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the more...

Building Cisco Remote Access Networks - Part 5 This is the final course in a five-part series on Building Cisco Remote Access Networks 1.0 (BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the more...

Cisco Building Scalable Networks Part 2 - OSPF This course covers the use, operation, configuration, and verification of Open Shortest Path First (OSPF) in a single area and multiple areas. In the case of OSPF in a single areas it covers, IP and Hierarchical Addressing, VLSM, Route summarization, Interdomain Routing, and Helper Addresses While in the case of OSPF in a multiple areas. It covers, creating multiple OSPF areas and OSPF operation more...

Linking with XML Linking with XML begins with the general concept of linking to an advanced approach in multidirectional linking. The 4 lessons in this course begin with an overview of linking and moves to a thorough exposure to XLink from simple to extended links. The last lesson is dedicated to XPointer; an integral part of linking in XML. more...

HTML 4.01 Part 1: Fundamentals This is the first course in a two part series that presents learners with the basic concepts and skills in HTML 4.01. The course covers World Wide Web basics formatting web pages and creating links images and multimedia tables and frames and placing information online.  more...

Adobe Acrobat 6.0 Intermediate This course teaches how to create pdf files from MS Word and the Web as well as the basics of using digital signatures. It covers creating and deleting links and it also teaches how to use Adobe Distiller.  more...

Adobe GoLive 6 Intermediate This course covers working with text frames and forms. It also teaches how to insert and modify images and tables as well as creating links.  more...

SAP R/3 EC Profit Center Accounting The purpose of this course is to teach students to use PCA as a financial controlling instrument. The accounting principles of Profit Center Accounting and its goals are illustrated. The use of Profit Center Accounting within the SAP/R3 system and links to other areas of SAP R/3 are shown.  more...