Online List eLearning - Training Resources

eMarketing 1.1 ...TML and text in e-mail Ethics in e-mail marketing Mailing list criteria for e-mail marketing Integration of online and conventional marketing eMarketing definitions and terms Permission marketing models Legal implications of e-mail marketing E-Commerce promotion tactics E-Commerce strengths and weaknesses Online publicity Writing online press releases Developing news stories Developing  more...

How to Build And Maintain Rapport With Your Clients ...ommon ground, a solid handshake, good eye contact and the list of rapport skills goes on. People today are more sophisticated in communications. It takes higher level skills and knowledge to win your client over your competitors in sales, to calm down a customer who?s had a difficult situation. Pacing another person?s patterns is key to rapport. It takes strengthening what you already do on  more...

Cisco CCNA Monitoring and Security ...roduces the concept, purpose, and operation of the Access List. It explains two types of Access List, the Standard Access List and the Extended Access List, and the differences between them. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces the concept, purpose,  more...

Java 2 -- java.util Package ...learn about various interfaces, such as Collections, Map, List, Set, Enumeration, Iterator, and Observer, which are available in the java.util package. You will also be shown how to override some of the methods of the Collections interface, such as: add( ), remove( ), iterator( ), and size( ). This unit describes overriding methods of the List interface, such as: get( ) and set( ) In this  more...

Java 2 -- Building Graphical User Interfaces ...defining a Choice class, which is used to create a pop-up list. Also, this unit will cover the List class that provides a compact, multiple choice scrolling selection list and its methods. You will also learn about TextArea classes that are needed when a single line of text is not enough for a given task. Finally, you will learn about the TextField classes that provide methods to set and  more...

Tour Operator Certificate - Instructor Led The Travel Agent Certificate provides comprehensive training necessary to become an effective tour operator. This includes instruction in the ground transporation, air reservations, tour products, sales and customer service and air fares. The Tour Operator Certificate Program consists of seven individual courses (see course list below). Each course includes instruction, student-instructor  more...

Travel Agent Certificate Program - Instructor Led The Travel Agent Certificate provides comprehensive training necessary to become an effective travel professional. This includes instruction in the Sabre Computer Reservation Systems, travel reservations, fares and tickets, leisure travel products, destination geography and travel sales and customer service. The Travel Agent Certificate Program consists of twelve individual courses (see course  more...

Office XP (2002) Advanced ...wn how to better manage multi-user databases. Summarizing list data with outlining and learning how to create and remove custom filters are features of advanced Excel. In advanced PowerPoint, students will learn how to import data from other Microsoft applications. They will also learn how to add video and sound clips and modify charts and tables in their presentations. Finally, students will  more...

Microsoft Excel 2002 Expert ...xpert-level course, students will learn about summarizing list data with outlining and subtotals; creating and removing custom filters; implementing techniques for working with shared workbooks; tracking and reviewing changes; and merging and consolidating data from worksheets. They will also learn how to customize the Excel working screen with custom toolbars, menus, and macros. This course  more...

Microsoft Excel 2002 Level 3 ...atures. Some skills students will acquire are summarizing list data with outlining and subtotals; customizing the Excel working screen with custom toolbars, menus, and macros; and creating and removing custom filters. This course teaches students a set of expert-level spreadsheet features. Students will learn about summarizing list data with outlining and subtotals, and they will learn how to  more...

Lotus Notes 5.0 Level 1 ... e-mail, as well as schedule appointments and write to-do lists. This introductory course will teach students the basic features of Lotus Notes 5.0 so they can easily send and receive e-mail and manage databases. Specifically, students will learn the basics of sending and receiving e-mail, working with file attachments, formatting messages, and managing messages. Students will also learn how  more...

Introduction to WebQuests ...evaluate other WebQuests and evaluate them based on a set list of criteria This course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit. The course provider will be happy to provide you with  more...

Instructional Design Series This series will teach the learner the basics of the instructional design process. Learners will discover how to identify the need for instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs. This self-directed course can be completed within 90 days or sooner  more...

Hotel Certificate Program - Instructor Led The Hotel Certificate Program provides comprehensive training necessary to become an effective travel professional in a hotel. This includes instruction in hotle products, sales and customer service and ground transportation. The Hotel Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation through email  more...

Five Quick Steps to Telecommuting A self-paced ebook of tools to help you start your telework experience. This ebook-based course is designed primarily for corporate employees who would like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office,  more...

Excel 2002 MOUS ... and the Web. Students will also learn about summarizing list data with outlining and subtotals, and they will learn how to create and remove custom filters; learn techniques for working with shared workbooks, including protecting workbooks from changes; tracking and reviewing changes; and merging and consolidating data from worksheets. Finally, students will learn how to customize the Excel  more...

Excel 2002 ...customize workbooks by changing worksheet attributes, use lists to store and organize data, use functions in financial and logical formulas, and format worksheets using AutoFormat and predefined styles. Finally, students will learn how to customize the Excel working screen with custom toolbars, menus, and macros. This course introduces students to basic spreadsheet features and acquaints them  more...

Doing Business in China ... in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to  more...

Doing Business in India ... in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to  more...

Cruise Line Certificate Program - Instructor Led The Cruise Line Certificate program provides comprehensive training necessary to work for a cruise line. This includes instruction in cruise product, air reservations and customer service. The Cruise Line Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and  more...

Car Rental Certificate Program - Instructor Led The Car Rental Certificate provides comprehensive training necessary to work for a car rental agency. This includes instruction in the Sabre Computer Reservation Systems, travel reservations ad ground transportation. FULL DESCRIPTION The Car Rental Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation  more...

Better Public Speaking- A Low Stress Approach ...ry computer has in the Accessories section of the program list. You?ll send using your existing email program so no additional programs are necessary. A browser (either IE or Netscape) also is required, as well as an Internet connection. To reinforce what you have read and applied in the practical textbook, you?ll take weekly textbook website chapter self tests and send the results to me. These  more...

Airline Certificate Program - Instructor Led The Airline Certificate provides comprehensive training necessary to work for an airline. This includes instruction in the Sabre Computer Reservation Systems, travel reservations and fares and tickets. The Airline Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards,  more...

Basics of Effective Selling ... of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and preparing your sales presentation. There are also practical tips on dealing with customers, handling objections, and using  more...

How To Master Palm Organizer Level 1 This course is designed to familiarize users with the basic features of the Palm Organizer. Some of the skills students will learn include getting around using the application buttons, learning how to enter text, creating appointments in the Date Book, attaching notes and alarms to records, and adding tasks in the To Do List.  more...

Attracting Motivating and Retaining Technical Professionals ...e they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these technical professionals as one of their most challenging tasks. This course is designed to help managers meet that challenge. In it you will learn the factors and techniques that can attract competent technical people to a job, and you will learn how to apply these techniques to your own  more...

Navigating SAP R 3 Release 4 6 To enable the student to log on to SAP R/3 Release 4.6, manipulate the user interface, navigate the system, and create and configure a favorites list  more...

Introduction to Requirements Planning Business analysts must plan and closely manage requirements for projects in accordance with existing standards in their organizations. They must identify key roles and stakeholders, decide on a work division strategy, identify requirements activities and requirements risk, and manage project scope. This course will examine the requirements planning and management knowledge area of business  more...

HTML 4 Part 2 Advanced Topics ... • Identify the code fragment for adding a selection list to a form. • Identify the code fragment for adding a text area to a form. • Identify the code fragment for adding a hidden field to a form. • Identify the code fragment for creating a field that enables form-based file uploading. • Identify the server information variables that can be used to retrieve the  more...

HTML 4 Part 2 Advanced Topics ... • Identify the code fragment for adding a selection list to a form. • Identify the code fragment for adding a text area to a form. • Identify the code fragment for adding a hidden field to a form. • Identify the code fragment for creating a field that enables form-based file uploading. • Identify the server information variables that can be used to retrieve the  more...

HTML 4 Part 1 HTML Fundamentals ... the concepts of HTML. • Create different types of lists. • Describe the creation of links to HTML documents on the Web. • Identify the code used to add images, sound, and video to a Web page. • Identify the code used to integrate a Java applet to a Web page. • Identify the benefits of using Virtual Reality and ActiveX controls will be presented. • How  more...

HTML 4 Part 1 HTML Fundamentals ... the concepts of HTML. • Create different types of lists. • Describe the creation of links to HTML documents on the Web. • Identify the code used to add images, sound, and video to a Web page. • Identify the code used to integrate a Java applet to a Web page. • Identify the benefits of using Virtual Reality and ActiveX controls will be presented. • How  more...

C Programming for the Microsoft NET Platform Part 3 ...ctor. • Identify characteristics of an initializer list. Audience The intended audience for this course are individuals involved in programming in C, C++, Microsoft Visual Basic or Java and wish to program in C#. They are involved in developing enterprise business solutions. The audience will include application developers, system analysts, and software engineers. It is expected  more...

C Programming for the Microsoft NET Platform Part 3 ...ctor. • Identify characteristics of an initializer list. Audience The intended audience for this course are individuals involved in programming in C, C++, Microsoft Visual Basic or Java and wish to program in C#. They are involved in developing enterprise business solutions. The audience will include application developers, system analysts, and software engineers. It is expected  more...

C Programming for the Microsoft NET Platform Part 2 ...ntify the syntax used to pass a variable-length parameter list to a method. • Identify the syntax used to create a recursive method. • Identify characteristics of overloaded methods. • Identify the syntax of method signatures. • Identify situations for using overloaded methods. Unit 3: Arrays 2 hours • Identify characteristics of an array. •  more...

C Programming for the Microsoft NET Platform Part 3 ...ctor. • Identify characteristics of an initializer list. Audience The intended audience for this course are individuals involved in programming in C, C++, Microsoft Visual Basic or Java and wish to program in C#. They are involved in developing enterprise business solutions. The audience will include application developers, system analysts, and software engineers. It is expected  more...

ASP NET Part 2 ADO NET Partitioning Tracing ... • Match the templates used by the Repeater and DataList controls with their functions. • Identify syntax used to display data on the client by using the DataGrid control. • Identify the syntax used to display data by using the Repeater control. • Identify the syntax used to add an AlternatingItemTemplate to a List control. • Identify the syntax used to call an  more...

ASP NET Part 1 Intro Web Controls ...ols, intrinsic controls, input validation controls, rich, list-bound, and custom controls. Learn To • Identify the components of the .NET Framework. • Identify limitations of ASP. • Identify the principal features of ASP.NET. • Identify the categories of ASP.NET Web controls. • Identify features of ASP.NET Basic Web Form controls. • Identify the  more...

ASP NET Part 1 Intro Web Controls ...ols, intrinsic controls, input validation controls, rich, list-bound, and custom controls. Learn To • Identify the components of the .NET Framework. • Identify limitations of ASP. • Identify the principal features of ASP.NET. • Identify the categories of ASP.NET Web controls. • Identify features of ASP.NET Basic Web Form controls. • Identify the  more...

Exchange 2000 Server--Part 5 Growth ...thin this course, and is not intended to be an exhaustive list of required content. It covers areas such as Monitoring and Managing Exchange 2000 Services, and Indexing and Search Capabilities. L earn To: Verify server and connector status. Identify the features of server monitors. Identify the features of the System Manager snap-in. Identify the issues involved in creating  more...

Exchange 2000 Server--Part 3 Administering ...rmed by an administrator. These include: managing address lists, managing administrative groups, maintaining security, and maintaining backup and restore plans. L earn To: Identify the features of the Microsoft Management Console (MMC). Identify the features of the Active Directory Users and Computers. Identify the features of Exchange System Manager. Create a mailbox-enabled  more...

Cisco Internetwork Troubleshooting Part 2 ...lating problems at the network layer. Isolate an access list problem at the network layer. Isolate an IP addressing problem at the network layer. Identify symptoms of problems occurring at the transport layer. Identify functions of general commands for isolating transport layer problems. Identify functions of commands for isolating problems with Transmission Control Protocol (TCP) and  more...

GroupWise 5 5 Admin Part 3--System Maintenance ...g NetWare Administrator. Create a GroupWise distribution list using NetWare Administrator. Create a resource object using NetWare Administrator. Define resource properties for a resource object using NetWare Administrator. Match the GroupWise View options with their functions. Delete a GroupWise post office account using GroupWise View. Move a group of library documents using the  more...

GroupWise 5 5 Admin Part 1--System Fundamentals ...ment. Schedule a group appointment. Create a Multi-User list. Create a task. Create a reminder note for another person. Create a folder using the GroupWise client. Link a message to a folder using the GroupWise client. Share a folder using GroupWise. Track the status of a message using GroupWise. Identify the features of the GroupWise address book. Create a personal address book using  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...omize IPSec policies and rules and add, edit IPSec filter lists and filter actions. Manage, monitor and troubleshoot IPSec. C ontent Emphasis Skills-Based A udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, & Administration  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...omize IPSec policies and rules and add, edit IPSec filter lists and filter actions. Manage, monitor and troubleshoot IPSec. C ontent Emphasis Skills-Based A udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, & Administration  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...o specify a protocol as the first protocol in the binding list. Unit 2: Network Service Components Duration: 2 - 3 Hour(s) Match each phase of the DHCP process with the activity carried out during that phase. Install DHCP Server on Windows 2000 Server by using Windows Components Wizard. Create a DHCP scope by using Create Scope Wizard. Identify the features of DNS. Match DNS name  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...o specify a protocol as the first protocol in the binding list. Unit 2: Network Service Components Duration: 2 - 3 Hour(s) Match each phase of the DHCP process with the activity carried out during that phase. Install DHCP Server on Windows 2000 Server by using Windows Components Wizard. Create a DHCP scope by using Create Scope Wizard. Identify the features of DNS. Match DNS name  more...

Interconnecting Cisco Networking Devices Part 2 ...also describes the operation of different types of access lists. Learn To: Identify characteristics of Network Address Translation (NAT) and port address translation (PAT). Sequence the steps for inside source address translation. Sequence the steps for configuring static translation. Identify features of distance vector routing. Identify key aspects of maintaining routing  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...ed with rollback segments. Define levels of locking and list the possible causes of contention. Use Oracle utilities to detect and resolve lock contention. Prevent locking problems and recognize errors arising from deadlock. Gather data and tune a database using Oracle Expert. C ontent Emphasis Skills-Based A udience Database Administrators, System Administrators, Network  more...

Oracle8i Performance Tuning Architecture Strategy ...ess methods to tune the logical design of the database. List the primary steps for operating system tuning. Identify similarities between operating system and database tuning. C ontent Emphasis Skills-Based A udience Database Administrators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i  more...

Lotus Domino R5 System Admin Part 7 Security Planning Implementation ... by using database ACLS, roles, and forms and view access lists; secure a document by using Readers and Authors field, and document encryption; and secure mail by encrypting and signing mail. L earn To: Plan and implement Domino security at an organization. Control the access to user IDs and Domino servers. Secure Domino database by using database ACLS, roles, and forms and view  more...

Lotus Domino R5 System Admin Part 3 Server Setup Configuration ...ccess permissions for a group by using the Access Control List. Select the correct combination of role and access level assigned to groups based on a specific situation. Identify the factors of mail routing in the Server Connection document used to specify a given piece of information. Schedule mail routing between servers in the same domain by using a Server Connection document. Identify  more...

Windows NT Server 4 0 Routing RAS - Part 1 Course Overview This course is the first part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of routing. Identify the features of RRAS and the protocols supported by RRAS. Identify the basic concepts of RIP and install  more...

Windows NT Server 4 0 Routing RAS - Part 1 Course Overview This course is the first part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of routing. Identify the features of RRAS and the protocols supported by RRAS. Identify the basic concepts of RIP and install  more...

Windows NT 4 0 Administration Fundamentals - Part 2 ...aximum Log Size. Overwrite Events Older than. Display a list of users connected to the server. Display a list of the shared resources of a server. Display the resources In Use using the Server Manager. Send administrative alerts to a user. Display configurations options using Windows NT Diagnostics(WinMSD). System option Memory option Use the Registry Editor to remotely administer  more...

Windows NT 4 0 Administration Fundamentals - Part 2 ...mum Log Size. Overwrite Events Older than. Display a list of users connected to the server. Display a list of the shared resources of a server. Display the resources In Use using the Server Manager. Send administrative alerts to a user. Display configurations options using Windows NT Diagnostics(WinMSD). System option Memory option Use the Registry Editor to remotely  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...s by assigning permissions to them. Add a new group to a list of groups that can access a shared folder. Identify the conditions under which a user is authorized to assign NTFS permissions. Assign NTFS permission in a single-domain network. Assign NTFS permission in a multiple-domain network. Identify the functions performed by the Disk Administrator to administer disk resources. Identify  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...s by assigning permissions to them. Add a new group to a list of groups that can access a shared folder. Identify the conditions under which a user is authorized to assign NTFS permissions. Assign NTFS permission in a single-domain network. Assign NTFS permission in a multiple-domain network. Identify the functions performed by the Disk Administrator to administer disk resources. Identify  more...

Oracle Reports R6 Control Reports ... and reference user parameters in a query. Create valid lists of values for parameter input. Identify the system parameters. Build and customize a parameter form. Create report-level triggers. Create a group filter. Create a validation trigger using the property palette in the data model. Create a format trigger. Create a report-level and library program unit. Identify the  more...

Oracle Reports R6 Report Fundamentals ... Express Query. Select the fields to be displayed from a list of available fields by using the Report Wizard. Create a summary by using the Report Wizard. Edit a label by using the Report Wizard. Select a template from a list of predefined templates by using the Report Wizard. View a report created by using the Report Wizard in the Live Previewer. Unit 3: Building Additional Report  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ... work with multiple form applications, record groups, and list items. L earn To: Identify the rules, types, and functions of Key triggers. Create a Key trigger and write the code that associates the key triggers with the user interface. Write code that responds to mouse events. Write the code to manage windows and canvases by using built-ins and triggers. Invoke multiple forms  more...

Oracle Form Builder R6 Project Builder and Menu Modules ...ection to the Oracle database by using the pop-up menu. List the operations that it is possible to perform against the Project Files. Establish explicit dependency in a project using Project Builder. Build Project Dependencies by using the Project Builder build options. Deliver a project by using the Delivery Wizard in Project Builder. Identify the items from which an entry can  more...

Oracle Form Builder R6 Enhancing the User Interface ...es how to create input and non-input items, how to create lists of values (LOVs) and editors to support text items, and how to create forms using multiple windows and a variety of canvas styles. Additionally, this course covers ways to add functionality to items by creating triggers containing built-in subprograms. L earn To: Create input and non-input items. Identify the features  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ... transactions appropriately. Define levels of locking, list possible causes of contention, use Oracle utilities to detect lock contention, resolve contention in an emergency, prevent locking problems and recognize Oracle errors arising from deadlocks. Use Oracle tools to diagnose and resolve contention. Launch Oracle Expert and identify the different types of tuning. C ontent  more...

Oracle8 Performance Tuning Strategies and Techniques ...ss methods to tune the logical design of the database. List the primary steps for operating system tuning. Identify similarities between operating system and database tuning. C ontent Emphasis Skills-Based A udience Database administrators, system administrators, applications designers and developers, and technical support professionals. Prior to taking this course,  more...

Oracle Report Builder Controlling Reports ... and reference user and system parameters. Create valid lists of values for parameter input. Identify different types of triggers in report, data and layout models. Create report-level, data model, and layout model triggers. Identify the functions of the SRW package. Identify the various SRW packaged procedures used for message display, field initialization, data restriction, format  more...

Oracle Report Builder Report Fundamentals ... Report Wizard. Select the fields to be displayed from a list of available fields by using the Report Wizard. Create a summary by using the Report Wizard. Edit a label by using the Report Wizard. Select a template from a list of predefined templates by using the Report Wizard. View a report created by using the Report Wizard in the Live Previewer. Unit 3: Building Additional Report  more...

Oracle Form Builder Handling Multiple Object Relationships ... work with multiple form applications, record groups, and list items. L earn To: Identify the rules, types, and functions of Key triggers. Write an application that responds to mouse events. Write the codes to manage windows and canvases by using built-ins and triggers. Create and modify relations between two associated blocks by using Object Navigator and programmatic control.  more...

Oracle Form Builder Writing and Debugging Code ...-up menu. Validate a value entered in an item by using a List Of Values (LOV). Write the code for a trigger to validate user inputs at different levels. Match the built-ins for validation with their functions. Sequence the Form Builder navigation units according to their navigation hierarchy. Match the navigation properties with their characteristics. Match the navigation trigger types at  more...

Oracle Form Builder Enhancing the User Interface ...te input and non-input items, and support text items with Lists of Values (LOVs) and editors. Additionally, users will learn to create triggers and add functionality to them. L earn To: Create input and non-input items. Create Lists of Values (LOVs) and Editors that are Form Builder objects to supplement the text item object. Create and set properties for Windows and Canvases.  more...

C Programming - Part 4 ...o implement some advanced data structures, such as linked lists and binary trees. This course will also include a look at the standard ANSI C library, which is the core library for all ANSI C applications. L earn To: Identify the procedure for creating advanced structures. Identify manipulation and memory management functions in structures. Create single and double linked lists.  more...

Introduction to E-Commerce This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. Learn To: Introduction to  more...

Working with SAP R 3 v4 x ...ds and System Messages. Help on Input fields. Selection List with Input Options. Help on Standard Screen Elements. Search via Matchcodes. Possible Entries Pushbutton. Search Criteria. Copying the Search Result. Matchcode Search. Unit 3: Special Functions Duration: 2 - 3 Hour(s) Overview and Educational Objectives. Input Help. Using Input Help. Setting User Defaults. Hold  more...

SAP R 3 v4 x FI Payments ...t Proposal. Displaying the Proposal Log. Displaying the List of Payment Proposals. Editing a Payment Proposal. Editing Options. Calling up the Payment Proposal. Overview of the Payment Proposals. Editing Payments by Check. Editing Transfers. Scheduling a Payment Run. Payment Run. Entering Print Variant Names. Scheduling the Payment Run. Displaying the Output Requests. Displaying  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...Account Clearing. Periodic Processing. Open Items List. Balances in Local Currency. Due Date Forecast. List of Vendor Purchases. C ontent Emphasis Skills-Based A udience All those involved in the use of R/3 for Financial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should  more...

SAP R 3 v4 x SD Order Processing Course Overview Within the Sales and Distribution module, this course will help you to understand the stages involved in the ordering cycle which include receiving the initial order through to delivery and invoicing. You will also learn in detail how to create and process orders. L earn To: Sales Order Processing. Order Entry. Order Header. Order Items. Schedule Lines.  more...

Introduction to the Internet and World Wide Web ...cape Navigator window. Add a Web site or a Web page to a list of bookmarks for quick access by using Netscape Navigator. Unit 3: Basic Internet Services Duration: 2 Hour(s) Identify the benefits of using e-mail. Sent an e-mail message. Reply to an e-mail message by using the menu bar. Identify the features of newsgroups. Sequence the steps involved in the process of  more...

Oracle 11i10 Order to Cash Basic Pricing ...ates on the tasks involved in creating and managing price lists. You also learn about pricing entities such as price agreements, formulas, qualifiers, modifiers, and pricing attributes. Learn To: Identify features of Order Pricing. Match Order Pricing entities with their descriptions. Identify the additional functionality provided by advanced pricing as compared to basic pricing.  more...

Exchange Server 5 5 Design Implementation - Part 3 Course Overview This is the third course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the functions and configure a Dynamic RAS connector. Identify selection and routing mechanisms used by the MTA to transfer a  more...

Outlook 2000 Expert User ... a Personal Address Book. Create a personal distribution list. Identify Compose New Fax Wizard options. Select an answer mode option for receiving a fax. Identify custom fax features. Set up Newreader. Subscribe to a newsgroup. Identify newsgroup message features. Post a message to a newsgroup. Schedule an online meeting by using NetMeeting. Schedule a time to watch a Net Broadcast.  more...

Outlook 2000 Proficient User ...n, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. L earn To: Arrange meetings and contacts. Record tasks, journal and notes entries. Integrate and customize Outlook 2000. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft Outlook 2000.  more...

Outlook 2000 Fundamentals ...idual and multiple recipients by using the Global Address List and Distribution List. Recall a message sent to a recipient. Format the text in a message. Compose a message by using a template. Attach document information as a file attachment or as inserted text using the Insert Menu. Insert mulitple items from Microsoft Office applications into a message. Insert an existing signature into  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 3 Course Overview This is the third course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Extend the functionality of an application by using mechanisms for extending classes and controls. Create various kinds of  more...

Sales Skills Prospecting Addressing Needs ...eople's decision-making practices. List five points to remember about people's decision-making practices. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's Regional Sales Vice Presidents, to discuss the sales process. Through your questions, you will learn about the six basic steps of the  more...

Sales Skills Gaining Customer Commitment ...rmation (0.5 - 1 hour) Correctly list the six basic steps of the sales process. Obtain a client's written consent to complete the sales process. Correctly list three actions you must complete before a client will commit to buying. Simulation Overview: In this simulation, you will  more...

Sales Skills Developing a Winning Strategy ...rmation (0.5 - 1 hour) Correctly list the six basic steps of the sales process. Identify three selling strategies. Simulation Overview: In this simulation, you will meet with Jack Sullivan, Icon's Regional Vice President of Sales, to discuss the basic steps of the sales process and three different  more...

Sales Skills Effectively Closing a Sale ...round Information (0.5 - 1 hour) List the six basic steps of the sales process. Identify what skill can help you close sales. List two steps you must complete before closing a sale. Simulation Overview: In this simulation, you will meet with Jack Sullivan, Icon's Vice President  more...

Microsoft FrontPage 2003 Proficient User ...ling dialog box with their functions. Create a bulleted list and a numbered list. Identify the options for formatting a bulleted and numbered list. Apply a theme to a Web page. Insert an image into a Web page. Format an image in a Web page. Unit 3: Hyperlinks Create a hypertext link to a Web page. Create a bookmark on a Web page. Create an image hyperlink. Create a  more...

NetWare 5 Administration - Part 2 ...Manage volume space in a NDS by using various utilities. List file information by using NDIR. Set space limitations for a user account on a volume by using the NetWare Administrator. Set space limitations for a directory on a volume by using NetWare Administrator. Set space limitations for a directory on a volume by using NetWare Administrator. Set the file compression attributes by using  more...

NetWare 5 Advanced Administration - Part 2 ...rm the steps to add a user to the printer object's Notify list. Perform the steps to make a user a print server operator. Identify the printing capabilities granted to different types of users. Unit 2: Network File Systems Duration: 2 - 3 Hour(s) Identify the guidelines that should be followed when planning NetWare volumes. Match the system-created directories with their  more...

Oracle Database 10g Administration Workshop II Part 2 ...ures of block change tracking. Identify features of the LIST command. Identify features of the REPORT command. Identify features of the REPORT NEED BACKUP command. Identify features of the REPORT OBSOLETE and DELETE OBSOLETE commands. Identify backup maintenance functions provided by Enterprise Manager (EM). Match various RMAN dynamic views with their functions. Sequence the steps  more...

SAP R 3 MM Purchasing Organization and Master Data ...endor Master Record. Purchasing Info Record. The Source List. Unit 2: Purchase Requisition Duration: 2 - 3 Hour(s) Creating Purchase Requisitions. Purpose of the Purchase Requisition. Creating Purchase Requisitions Manually. Entering Item Data. Account Assignment. Processing Requisitions. Release Procedure. Assigning Sources of Supply. Unit 3: Request for Quotation  more...

C Foundation for Non-C Programmers - Part 1 Course Overview This is the first part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on ANSI C++ and is not environment or vendor-specific. This course will teach students the basic skills and knowledge necessary to be able to write, compile, and run basic C++ applications. Students will learn the language  more...

Oracle SQL Specifics Creating and Managing Database Objects ... Duration: 1 - 2 Hour(s) Select DML statements from a list of SQL statements. Identify actions that end a transaction. Identify the three statements used to control transactions explicitly. Identify the actions that control transactions implicitly. Identify the state of data before a COMMIT or ROLLBACK statement is issued. Identify the state of data after a COMMIT statement is issued.  more...

Oracle SQL and SQL Plus SQL Plus and Reporting ... functions of the different options of the SET commands. List the current SQL*Plus environment settings by using the SHOW command. Create breaks on the columns of a report by using the BREAK command. Perform computations in a report by using the COMPUTE command. Write the query that extracts data dictionary information to generate SQL*Plus statements. Write a SELECT statement to  more...

Word 2000 Fundamentals ...t indentation options for a selected paragraph. Create a list. Save a document. Send a saved Word document using e-mail. Save a document with a different name to a different folder. Save a document as a Web page. Access help on a specified subject by using the Office Assistant. Identify the functions of different tabs in the Microsoft Word Help Window. Unit 3: Managing Documents  more...

Word 2000 Proficient User ...ge; and create envelopes and labels by merging an address list. L earn To: Format and proof a document. Enhance a document with drawing objects, charts, Clip Art, graphics and presentation enhancements. Create a mail merge. Create envelopes and labels by merging an address list. C ontent Emphasis Skills-Based A udience This course is intended for end users that  more...

Word 2000 Expert User ...ument. Add a bookmark to a document. Create an index to list a word in a document. Create a concordance file for listing index entries. Generate an index for a word by using a concordance file. Modify the format of an index. Link Excel data as a Word data table. Embed a worksheet in a table. Modify the worksheet in a data table. Sort data in a data table in a specified order. Perform  more...

Excel 2000 Proficient User ...ion criteria for entering data in a cell range by using a list. Create a message to prompt the user to enter valid data in the cell range of a worksheet. Create an error message to be displayed when incorrect data is entered in any cell of a worksheet. Match the auditing tools on the Auditing toolbar with their functions. Match the standard error messages with their respective worksheet  more...

Excel 2000 Expert User ... use templates; retrieve, sort and manipulate data from a list; create and modify shared workbooks; and analyze data by using Data Map, Pivot Table, Data Table Scenario and Data Analysis tools. L earn To: Create and use templates. Retrieve, sort and manipulate data from a list. Create and modify shared workbooks. Analyze data by using Data Map, Pivot Table, Data Table Scenario  more...

SQL Server 7 0 - Implementing a Database - Part 3 ...rn a single value of data. Perform the steps to return a list of values. Select the characteristics of a correlated subquery. Sequence the steps to process a correlated subquery. Sequence the steps to complete a correlated subquery. Sequence the steps in which the SQL Server processes EXISTS and NOT EXISTS subqueries. Perform the steps to add rows to a table. Perform the steps to delete  more...

NetWare 5 Advanced Administration - Part 2 ...rm the steps to add a user to the printer object's Notify list. Perform the steps to make a user a print server operator. Identify the printing capabilities granted to different types of users. Unit 2: Network File Systems Duration: 2 - 3 Hour(s) Identify the guidelines that should be followed when planning NetWare volumes. Match the system-created directories with their  more...

Lotus Notes 6 New Features of IBM Lotus Notes 6 ... in Lotus Notes 6. To format a list in Lotus Notes 6. To identify new features of table formatting in Lotus Notes 6. Audience It is important to keep in mind that the audience for this curriculum are users of previous releases of Lotus Notes, particularly Release 4 and 5. Familiarity with Lotus Notes Release 4 or 5 is a pre-requisite of  more...

Lotus Notes 6 Moving to IBM Lotus Notes 6 ...Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of information using bookmarks, and a unit on the features of document creation, for example, table use and customization, the use of sections, formatting, and links in  more...

Oracle 11i10 Project Foundation Fundamentals Part 4 ...ject customers. Identify the steps to define a resource list. Identify features of different types of cycles. Identify features of options used to define work types. Unit 2: Project Classes and Types Identify uses of project classes and project types. Identify the options on the common tabs used for all project classes in the Project Types window. Identify the options on the  more...

Lotus Domino R5 System Admin Part 9 Managing a Notes Domino Env ...entify the components of Domino Administrator, the server list, tabs, and tools; and manage a Domino environment. L earn To: Identify the components of Domino Administrator, the server list, tabs, and tools, and the functions they perform. Manage a Domino environment. C ontent Emphasis Skills-Based A udience This course series is for system administrators who are  more...

SQL and PL SQL Basic SELECT ...entify the structural elements of a relational database. List the properties of a relational database. Identify the phases of the system development life cycle. Identify the three components of an entity relationship model. Indicate the diagramming conventions used in entity relationship modeling. List characteristics of object relational database management systems. Identify the benefits  more...

Red Hat Linux Part 1 User Fundamentals ...of K File Manager. Manipulate K File Manager templates. List files in a directory by using the ls command. Identify procedures for locating files in a directory. Identify the procedures for copying, moving, and deleting files. Identify procedures for viewing file contents. Identify the procedures for creating and deleting users and groups. Identify procedures for controlling file access.  more...

Red Hat Linux Part 2 Advanced Topics for Users ...es. Identify the procedure for using the command history list. Identify the features of wildcards and metacharacters. Identify certain features of the bash command-line interface (CLI). Identify certain basic regular expressions that are frequently used in Linux. Search for specific string patterns using basic regular expressions. Unit 2: Input, Output, and Compression Duration: 2 -  more...

Oracle SQL for End Users--Part 1 ...by using the BETWEEN operator. Display rows that match a list of values by using the IN operator. Perform wildcard searches by using the LIKE operator. Display rows that contain null values by using the IS NULL operator. Write a combined expression by using the AND operator in a WHERE clause. Write a combined expression by using the OR operator in a WHERE clause. Restrict rows by using  more...

Java Key Packages Collections ...ection. Identify features of the implementations of the List interface. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4.5 hours  more...

Java Key Packages Collections ...ection. Identify features of the implementations of the List interface. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4.5 hours  more...

Enterprise Connectivity with J2EE V1 4 Overview ...terested in adding the Java programming language to their list of skills and students who are preparing for the Sun Certified Programmer for Java 2 Platform exam. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Distributed Computing (2 hours) Identify the benefits of distributed computing.  more...

Enterprise Connectivity with J2EE V1 4 Overview ...terested in adding the Java programming language to their list of skills and students who are preparing for the Sun Certified Programmer for Java 2 Platform exam. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Distributed Computing (2 hours) Identify the benefits of distributed computing.  more...

Oracle 11i Procure to Pay Part 2 ...: Create a supplier status for an Approved Supplier List (ASL). Create an Approved Supplier List (ASL). Identify the steps to create a sourcing rule. Identify the key functionalities and capabilities of Oracle iProcurement. Identify features of the iProcurement home page. Identify features of the iProcurement catalog management functionality. Identify the features of Purchase  more...

Excel XP Expert User ... spreadsheet solutions template. • Enter data in a list by using the data form. • Sort a row in a list by using multiple columns. • Sort a column in a list by using multiple rows. • Create a custom sort order. • Apply a custom filter to a list. • Summarize data in a list by using subtotals. Unit 2: Workbook Capabilities 2 - 3 hours • Create  more...

Frontpage XP Proficient User Course Overview This course introduces the learner to core elements of FrontPage 2002. The principles of designing and structuring a Web site are introduced, as well as, the procedures essential to creating both Web pages and Web sites. The organization and management of a Web site is covered as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions  more...

Self Development Motivating Yourself to Perform ...tify the signs of procrastination. List six causes of procrastination. Use strategies to overcome procrastination. Simulation Overview: In this simulation, you will meet with Robin Carlson and Greg Baldwin, two of your fellow Product Managers. The three of you make up the team responsible for organizing  more...

Frontpage XP Proficient User ...49; Format text on a Web page. • Create a bulleted list. • Add animated text to a Web page. • Add marquee text to a Web page. • Add an image to a Web page. • Modify an image on a Web page. • Insert drawings, autoshapes, and WordArt onto a Web page. • Add a Photo Gallery to a Web page. • Add a hyperlink to a Web page. • Create an  more...

Outlook XP Fundamentals ...g Checker. • Address a message by using an address list. • Recall a message sent to a recipient. • Set your default message format. • Attach a document as a file attachment by using the Insert menu. • Insert a signature into a message. • Identify options available when sending messages. • Read a message in the Preview pane and in its own window.  more...

Outlook XP Proficient User Course Overview This course teaches common utilities within Outlook 2002 and will enable the learner to become proficient in using Outlook. The course covers the advanced skills of scheduling meetings, Tasks, and working with Outlook Journal and Notes. Learn To • Plan a single meeting by inviting attendees and booking a resource. • Plan a recurring meeting. • Invite an  more...

Outlook XP Expert User Course Overview This course teaches the advanced features of Outlook 2002 and will enable the learner to become an expert user. Message formats and templates, security tools and network configuration newsgroups, instant messaging and working remotely topics are covered in the course. It assumes the learner has taken the Outlook Fundamentals and Proficient User courses. Learn To •  more...

PowerPoint XP Proficient User ...t by using the Font dialog box options. • Modify a list format by using the Bullets and Numbering dialog box. • Change the case of text in a slide. • Add an AutoShape to a slide. • Modify an AutoShape on a slide. • Add text to an AutoShape. • Apply a design template to a presentation. • Display a footer in a presentation. • Add speaker  more...

Word XP Expert User ...eader or footer of a document. • Modify a bulleted list. • Modify a numbered list. • Distribute a document for revision by using e-mail. • Revise a document by using the Track Changes feature. • Merge reviewed versions of a document. • Create a table of contents in a document. • Modify a table of contents in a document. • Create a table of  more...

Self Development Increasing Your Assertiveness ...ntify three basic behavior styles. List four benefits of assertive behavior. Identify three factors that influence assertive communication. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants. Since Carla works in the Human Resources  more...

Time Management Developing a Plan ... Identify guidelines for making a 'to do' list. Identify characteristics of goals. Choose the correct actions in the GOALS acronym. Identify characteristics of priorities. Arrange the steps for setting priorities. Simulation Overview: In this  more...

SAP R 3 PP Prod Order Processing Capacity Planning The course SAP R/3 PP: Production Order Processing and Capacity Planning provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The course covers the whole range of Production Order, from creation to execution as well  more...

SAP R 3 v4 6 Purchaser ...ster. - Vendor Master. - Purchasing Info Record. - Source List. Unit 3: The Work of the Purchaser in the R/3 System 1.5 - 2 hours o Procuring Stock Materials: - Purchase Requisitions. - Requests for Quotation and Quotations - Part 1. - Requests for Quotation and Quotations - Part 2. - Purchasing Info Records. - Purchase Order Processing. - Goods Movements. - Invoice Verification. o  more...

SAP R 3 v4 6 AR Accountant ...o Displaying and changing items. o Sales and open items list. Audience The audience for this course includes employees who need to learn how to use the R/3 System, employees of the Financial Department, with emphasis on AR Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options  more...

SAP R 3 v4 6 AP Accountant ...o Displaying and changing items. o Sales and open items list. Audience The audience for this course would include those who need to learn how to use the R/3 System, Financial Department employees with emphasis on AP Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet /  more...

WebSphere MQ Essentials System Administration II ... To identify features of an access control list (ACL) in the Object Authority Manager (OAM). Audience Technical personnel who require the skills to be an administrator for WebSphere MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials  more...

WebSphere MQ Essentials System Administration II ... To identify features of an access control list (ACL) in the Object Authority Manager (OAM). Audience Technical personnel who require the skills to be an administrator for WebSphere MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials  more...

WebSphere MQ Programming II ...curity, message groups and segmentation, and distribution lists. Coverage of the MQI is completed. Learn To To identify features of remote queuing. To differentiate between datagram, request, reply, and report message types. To identify stages involved in replying to a request. To  more...

WebSphere MQ Programming II ...curity, message groups and segmentation, and distribution lists. Coverage of the MQI is completed. Learn To To identify features of remote queuing. To differentiate between datagram, request, reply, and report message types. To identify stages involved in replying to a request. To  more...

CIW Enterprise Specialist Part 2 CORBA Servers Adv Features Security ... object. Instruction is given on constructing an argument list, preparing for and extracting the return value, and invoking the Request. Finally, security, firewalls and firewall types are covered, along with the CORBA security service model and architecture. Learn To: o Identify features of generating a server Interface Definition Language (IDL) skeleton. o Identify steps for  more...

Organizational Skills Time Management ...s learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Organizing Your Time (0.5 - 1 hour) Organize your office and your activities. Assemble an effective task list.  more...

SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures  more...

WordPerfect Office 11 WordPerfect 11 ..., format and align text, and create bulleted and numbered lists. This course also teaches how to enhance documents with clipart images and how to proof and print documents. Learn To Match elements of the WordPerfect interface with their functions. Open a document. Save a document by using the Save As  more...

Visual Basic NET-Web Based Development Part 3 .... o Sequence the steps to generate a DataSet. o Match list-bound control types with their characteristics. o Match list-bound control properties with their descriptions. o Display data by using a DataGrid control. o Create a custom column header in a DataGrid control. o Page a DataGrid control. o Identify the stages for displaying data using the Repeater and DataList controls. o  more...

Works 2003 Creating Documents ..., format and align text, and create bulleted and numbered lists. This course also teaches how to enhance documents with clipart images, and borders and shading. Learn To Start Word from Works Task Launcher. Save a document by using the Save As command. Identify options for editing text. Deployment  more...

Windows 2000 Implementing Security Part 2 ... Identify features of discretionary access control list (DACL) settings. • Identify features of Internet Information Services (IIS) authentication methods. • Identify the benefits of combining share permissions and NTFS file system permissions. • Identify options for protecting access to print resources.  more...

Windows 2000 Implementing Security Part 3 ...#149; Manually publish a Certificate Revocation List (CRL). • Identify features of a recovery strategy for certification authority (CA) failure. • Identify features of certification authority (CA) services backup and restoration. Unit 2: Partners (4 - 8 hours) • Identify options for securing the  more...

Quicken 2003 Deluxe - Personal Finance Mgmt ...s. Add a category to the Category List. Identify transaction details in a Cash Flow Center account. Reconcile a bank account. Print a report. Identify options in the Write Checks window. Identify fundamentals of data protection in Quicken 2003 Deluxe.  more...

Financial Statements Analyzing Cash Flows ...statement of cash flows. • List ways a company's financial statements can impact the value of its stock. • Calculate a company a a s profitability ratios. • Calculate a company's liquidity ratios. Audience Managers or employees interested in learning more about the importance of financial  more...

Budgeting Creating Analyzing a Budget ...to apply during the budgeting process. Learn To List the five purposes of budgeting. List the various types of budget. List the steps of the budgeting process. Identify the elements of a successful budget. Identify five methods for analyzing budget information. Identify guidelines to remember during the budgeting process. Audience Managers who want to gain advanced  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...ou to be assertive. Apply the LISTEN process when providing constructive feedback. Follow the LISTEN process to motivate and resolve conflict. Audience Managers, team leaders, and project managers who want to understand emotional intelligence and how it applies to the organization. Deployment Options e-Learning  more...

Effective Presentations Planning a Presentation ...anning a Presentation, you will learn how to determine realistic presentation objectives, how to analyze your audience, and how to use supporting materials effectively. In addition, you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation. Learn To Identify the six common types of presentations.  more...

Effective Presentations The Presentation Process ...eps for speaking extemporaneously. List the three steps in the presentation process. Simulation Overview: In this simulation, you will be meeting with Bruce Madison, Icon International's Director of Information Services. Through your questions, you will identify what extemporaneous speaking is, why it is beneficial, and how to  more...

Advanced Interpersonal Communication Building Relationships ...dback in a business scenario. List the steps for providing positive feedback. Audience Employees, managers, and business professionals who want to learn the dynamics of interpersonal communication when building relationships. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30  more...

Interviewing Skills Laws Governing the Interview Process ...ristics that Title VII protects against discrimination. List the general principles you must follow to comply with Equal Employment Opportunity laws. Unit 2: Equal Employment Opportunity Groups Identify conditions that are considered disabilities and protected by the Americans with Disabilities Act. Identify the qualifications for essential functions. Identify parts of the  more...

Workplace Aggression Recognizing Aggressive Behavior ...ty regarding workplace aggression. List the ways that workplace aggression can affect an organization. Recognize aggressive behavior that could turn violent. Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss workplace aggression.  more...

Workplace Aggression Defusing Aggressive Situations ...eting with an aggressive employee. List communication techniques you should use when addressing an employee who behaves aggressively. Follow the six steps for meeting with an employee who is in the mild aggression stage. Incorporate three additional steps when meeting with an employee who is in the advanced aggression stage.  more...

Workplace Aggression Taking a Proactive Approach ...Aggression Policy (0.5 - 1 hour) List the three ways you can identify areas of your organization that need to be improved in regards to workplace aggression. Include three elements when creating a workplace aggression policy. Effectively communicate your workplace aggression policy to your employees.  more...

Recruiting Retention Staffing Your Organization ...fy statutory employment laws. List ways regulatory agencies enforce employment laws. Audience Managers, supervisors, and team leaders who are involved in the recruiting process or in the process of making sure employees remain satisfied in their positions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30  more...

Recruiting Retention Internet Recruiting ...earch strategy. Learn To List ways to identify whether Internet recruiting is right for your organization. Sequence the steps to prepare for using the Internet to recruit. List features you should include in job postings. List ways to refine job postings to increase the number of  more...

Outlook 2003 Fundamentals ...icrosoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills. Learn To To identify options for addressing an e-mail message in the Select Names dialog box.  more...

Delegation Monitoring Evaluating Results ...s for determining employee needs. List the key components of effective coaching. Identify the characteristics of effective coaches. List reasons why delegators often lack trust in delegates. Simulation Overview: In the simulation at the end of this unit, you will meet with Matthew Stevenson,  more...

Essentials of Management Creating a Positive Workplace ...round Information (0.5 - 1 hour) List the benefits that a positive workplace provides. Differentiate between positive and negative employee behaviors. List the three steps you can take to promote a positive workplace. Simulation Overview: In this simulation, you will meet with  more...

Essentials of Management Maintaining a Productive Workplace ... Define productivity. List the four fundamental input-output relationships. Name the two main influences that can improve productivity. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss productivity. Through your  more...

Change Management Adapting to Change ...round Information (0.5 - 1 hour) List four truths about change. Identify three common misconceptions about change. Differentiate between change and transition. List the three phases of the transition process. Simulation Overview: In this simulation, you  more...

Facilitation The Effective Facilitator ...eting's content and its structure. List the benefits of using facilitators. Identify the types of assignments facilitators handle. Differentiate between facilitation and leadership. Simulation Overview: In this simulation, you will meet with Janet Porter, Icon's Director of  more...

Facilitation Facilitating Challenging Situations ...tify the sources of team conflict. List the benefits of team conflict. Distinguish between a debate and an argument. Apply steps to foster healthy debates. Simulation Overview: In this simulation, you will meet with Janet Porter, Icon's Director of Business Development. Janet has a  more...

Total Quality Management Implementation and Tools ...ss and decision program chart. List the three aims of Quality Function Deployment. Recognize how to examine performance using benchmarking. Audience This curriculum is aimed at all individuals who wish to input to and improve quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

Managing High Performers Creating a Retention Strategy ...ntion Strategy (0.5 - 1.5 hours) List advantages of a culture of retention. Identify reasons for retaining high performers List reasons why high performers remain with an organization. Identify guidelines for selection and orientation. Simulation. Unit 3: Using a Retention  more...

Managing High Performers Implementing Recognition Programs Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company a a s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each.  more...

Project Management Project Management Framework ... Identify three characteristics of all projects. Sort a list of characteristics based on whether they describe projects or operations. Identify issues project managers must consider based on differences between projects and operations. Identify reasons all projects should be tied to a specific part of an organization's strategic plan. Identify issues project managers must consider based  more...

Team Conflict Overcoming Conflict with Communication ...n process, explains strategies for managing conflict, and lists guidelines for effective communication during team conflict. Learn To • List in order the communication process. • Use the communication process in a team conflict setting. • Use the process for managing conflict in a team setting.  more...

Team Participation Team Communication ...tive nonverbal communication. Listen actively and respond appropriately to team members' comments and questions. Effectively handle team members' responses to their ideas. Audience Managers and employees who want to improve their team communication skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

Team Participation Resolving Conflict in Teams ...round Information (0.5 - 1 hour) List the three symptoms of conflict. Differentiate between the content and process of conflict. Describe why a lack of team conflict is unhealthy. Simulation Overview: In this simulation, you will be meeting with Carla Jackson, one of Icon's Human  more...

Team Participation Decision Making in Teams ...round Information (0.5 - 1 hour) List the benefits of collective decision making. Explain divergent and convergent thinking. Apply the rules for making team decisions. Simulation Overview: In this simulation, you will be meeting with Carla Jackson to discuss team decision making.  more...

Virtual Teams The Fundamentals ...e for success. Learn To List the main types of alternative office arrangements. Apply techniques to overcome the challenges of teleworking. Identify four ways virtual team members can communicate. Select technologies that best address a virtual team's needs.  more...

Virtual Teams Communicating Effectively ... the communication design process. List the benefits of organizing the communication design process. Follow guidelines when developing the communication design process. Use the communication design process to enhance communication in a virtual team. List the types of questions virtual team members can  more...

Virtual Teams Participating in Virtual Meetings ...al meeting's ineffectiveness. List the four stages of a virtual team's social dynamics. Apply six steps to enhance a virtual team's decision-making process. Apply techniques to overcome challenges virtual team members encounter when making decisions. Audience Individuals who want to learn how to use various  more...

Project Teams Participating on a Project Team ... project team. Learn To List the phases of a project's life cycle in the correct order. Select the requirements a project must meet to be successful. Resolve conflict in a project team meeting. Reach a consensus in a project team meeting. Listen  more...

Essentials of Business Law Cyberlaw ...stablished cyberspace regulations. List the disadvantages of advertising over the Internet. Identify methods of advertising in cyberspace. Identify regulations used to govern e-money. Simulation Overview: In this simulation, you will meet with Roger McAllister, Icon's Web Services  more...

Lotus Notes 6 New Features of IBM Lotus Notes 6 ... in Lotus Notes 6. To format a list in Lotus Notes 6. To identify new features of table formatting in Lotus Notes 6. Audience It is important to keep in mind that the audience for this curriculum are users of previous releases of Lotus Notes, particularly Release 4 and 5. Familiarity with Lotus Notes Release 4 or 5 is a pre-requisite of  more...

Lotus Notes 6 Moving to IBM Lotus Notes 6 ...Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of information using bookmarks, and a unit on the features of document creation, for example, table use and customization, the use of sections, formatting, and links in  more...

Lotus Domino R5 Configuring Optimizing the Environment ... by using Domino Administrator. Set up an Access Control List (ACL) in the Domino Directory by using Domino Administrator. Set up LDAP by using Domino Administrator. Configure LDAP searches by using Domino Administrator. Configure SMTP by using Domino Administrator. Configure ESMTP by using Domino Administrator. Control spam mail by using Domino Administrator. Customize the Welcome  more...

Lotus Notes Domino R5 Development Part 1 Basic Concepts ...come page of Notes R5 by using the Welcome page drop-down list. Add database icons on the Notes R5 workspace. Arrange the database icons on the Notes R5 workspace. Unit 2: Mail and Calendar Services Duration: 2 - 3 Hour(s) Identify the contents of the mail folders and views in Notes R5. Send a Notes R5 message with a return receipt. Enable the out of office agent in Notes R5.  more...

Lotus Domino R5 Development Part 4 Making Your Application Run Course Overview This is the fourth course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to identify the  more...

MS Office 2003 New Features for Office Users ... To match features of the Excel List with their functions. To identify benefits of eXtensible Markup Language (XML) in Word. To attach an eXtensible Markup Language (XML) schema in a Word document. To identify benefits of eXtensible Markup Language (XML) in Excel. Audience The audience  more...

Frontline Leadership Preparing to Lead ...ees. Learn To List the steps a learning organization takes to build a progressive environment. Follow the process for adapting your employees to the learning organizational style. Identify the roles of leadership. Select traits of a leader in the LEADERSHIP acronym.  more...

Excel 2003 Expert Part 1 This course, along with the Excel 2003 Expert: Part 2 course, maps to the Microsoft Office Expert certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Excel skills. Learn To To format a worksheet. To manipulate  more...

Executive Level Leadership Leadership Communication ... affect performance problems. List the five steps used to develop quality leaders. Audience The target audience for this series is senior managers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US  more...

Mentoring Using a Mentor to Your Advantage Mentoring: Using a Mentor to Your Advantage offers the student guidance for becoming an effective mentee, building a strong mentoring relationship, and maximizing the benefits of mentoring. The program covers the mentee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing  more...

Quicken 2005 Deluxe Managing Your Personal Finances ... Quicken. Learn about adding a category to the Category List. Learn about transaction details in an account. Learn about reconciling a bank account. Learn about printing a report. Learn about the Write Checks window. Learn about online accounts. Learn about options to create a budget. Learn about setting up a loan by using EasyStep Loan Setup. Learn about tracking investments.  more...

QuickBooks Pro 2005 Setting Up ...tem. Learn about adding a customer to the Customer: Job list. Learn about creating a custom field. Learn about adding a job. Learn about adding a vendor. Learn about adding an inventory item. Learn about grouping items. Audience: The course is primarily targeted to address the needs of home office computer users looking to use their PC as a productivity tool. The audience will  more...

MS Project Server 2003 Introduction Part 1 This course is the first part of a two-part series. This course will focus on introduction to Project Server 2003. It will also explain the software components of Project Server 2003, its architecture, and the configuration planning process. Learn To: Identify features of Microsoft Office Project Server 2003. Match the software components of Microsoft Office Project Server 2003 with  more...

Implementing Managing MS Exchange Server 2003 Administering ...plicate public folders. Identify steps to customize the list of referral servers. Identify aspects of public folder security. Identify aspects of configuring permissions. Unit 2: Recipient Objects and Address Lists Identify different recipient object types. Identify steps to create recipient objects using the Exchange Task Wizard. Identify the procedure for deleting and  more...

Designing a MS Exchange Server 2003 Organization Connectivity ...or strategy. Identify key aspects of the global address list (GAL) synchronization. Identify considerations for global address list (GAL) synchronization design. Identify features of global address list (GAL) synchronization topologies. Identify security considerations for Active Directory global address lists (GALs). Identify requirements for forest configuration. Identify best  more...