Online List The eLearning Training
From Serebra Learning Corporation
Sales The Selling Cycle


.... After the completion of this course you will be able to list the steps in the selling cycle, match the steps in the selling cycle to the buyer-focused selling model, calculate the key ratios in the selling cycle, and analyze the key ratios in the selling cycle. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize
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Sales Communication Skills


.... After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing and list the criteria for identifying the decision-maker in an organization. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize
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Sales Managing a Territory


Communicating & Managing: Managing a Territory, is the eighth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the customer information you need to record, list the steps in drawing up a calling cycle, and sequence the steps involved in routing and scheduling calls. The PrimeSales curriculum engages sales professionals in a top-down roll-out
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Sales Gathering Information


.... After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing, and list the criteria for identifying the decision-maker in an organization. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize
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Sales The Sales Call


Starting the Sale: The Sales Call, is the eleventh of sixteen courses in this curriculum. After the completion of this course you will be able to identify the guidelines for opening a sales call, list the steps in making an opening statement, and identify opening statement variations according to the type of call. The PrimeSales curriculum engages sales professionals in a top-down roll-out of
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Sales Buyer Reactions


Concluding the Sale: Buyer Reactions, is the fifteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the steps involved in supporting a favorable reaction, identify guidelines for dealing with low reactors, list the steps in handling objections, and manage objections using a five-step approach. The PrimeSales curriculum engages sales
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Working Collaboratively Communicate Your Goals
Working Collaboratively: Communicate Your Goals, is the tenth of fourteen courses in this curriculum. After the completion of this course you will be able to list the guidelines for communicating your needs and identify guidelines on how to give and receive feedback. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by
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Project Management Planning Project Activities


Project Management: Planning Project Activities, is the fourth of eight courses in this curriculum. After the completion of this course you will be able to define project activities, list the steps in creating a project network diagram and identify the steps in creating a Gantt chart. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up,
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Project Management Project Cost


Project Management: Planning Project Costs, is the fifth of eight courses in this curriculum. After the completion of this course you will be able to sequence the steps involved in creating a personnel resources matrix, identify three strategies for estimating project costs and list the steps in creating a budget. The Prime-Project Management Fundamentals curriculum provides the foundation for the
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Expanding Time Focus on What is Important
.... After the completion of this course you will be able to list the steps that convert goals into prioritized tasks, list guidelines for effective scheduling and list guidelines for successfully implementing a prioritized and scheduled task list. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common
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Working Collaboratively Assert Your Influence
Working Collaboratively: Assert Your Influence, is the eighth of fourteen courses in this curriculum. After the completion of this course you will be able to list the benefits of influencing and contrast the skill of influencing with controlling and advising. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating
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Working Collaboratively Build Rapport Gain Trust
Working Collaboratively: Build Rapport, Gain Trust, is the ninth of fourteen courses in this curriculum. After the completion of this course you will be able to identify principles for creating and maintaining rapport, list the steps in listening authentically and identify three distinct question types. The Stress Management curriculum presents easily adopted techniques for today's busy
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Communicating Clearly Write to be Understood
...ou will be able to recognize when writing is appropriate, list the questions in determining a key message, recognize communications that are clear and error free and identify techniques for developing common types of business document. The PrimeCommunication curriculum offers a useful toolkit of practical communication techniques and job aids for today's busy professional. Professionals who
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Presenting Your Ideas Plan for High Impact
.... After the completion of this course you will be able to list the qualities of a successful presentation, identify the elements of presentation planning, identify strategies for organizing a powerful presentation and distinguish well-designed visual aids from poorly-designed ones. The PrimeCommunication curriculum offers a useful toolkit of practical communication techniques and job aids for
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Insider Trading
...urse will provide examples of illegal insider trading and list the main provisions under law governing legal insider trading. It also discusses the civil and criminal penalties incurred by insider traders and the companies that they work for. It identifies the main procedures that companies should take to prevent insider trades generally and specifically during pension fund blackout periods.
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RDBMS Concepts
The success of an organization depends on its ability to acquire timely and accurate data about its operations, to manage this data effectively, and to use this data for analyzing its requirements and controlling its activities. Since the volume of data available to an organization might be vast, it is important to process this data to derive relevant information quickly. The data can be managed
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DOT 3 Shipping Papers
This half-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification, preparation, and transportation
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Decontamination HAZWOPER
This training provides information concerning decontamination, which is the process of removing contaminants that have collected on workers and equipment. Decontamination protects you from hazardous substances that may contaminate and eventually penetrate protective clothing, respiratory equipment, tools, vehicles, and other equipment used on-site. It also prevents the movement of contaminants
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Forklift Safety
The purpose of this training is to help you become a qualified forklift operator; one who has the skills and knowledge to operate a lift truck in a safe and proper manner. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize general engineering principles associated with forklift safety identify factors that lead to forklifts
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Universal Waste Rule Training
This one hour training gives an overview of the Universal Waste Rule. This rule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is designed to comply with the intent of
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Standards for Convergence
In this WestNet e-Learning module we first discuss the demands that converged traffic places on a network and list the functions and services a network must provide to support converged traffic. Then we explore the three major standards that define how networks can provide those essential services.
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Excelling at Customer Care: Recognize Critical Moments
Excelling at Customer Care: Recognize Critical Moments is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list the guidelines for dealing with moments of truth and analyze the moments of truth in a real-life situation. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's
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Lotus Notes R5 Fundamentals Part 1
This course introduces Lotus Notes as a groupware. It then goes on to explain groupware and different features of Lotus Notes that map to specific features of groupware. At the end, this topic will list the members of the Lotus and Domino family.
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From 123-CBT Computer Based Training
Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention

...ed with rollback segments. Define levels of locking and list the possible causes of contention. Use Oracle utilities to detect and resolve lock contention. Prevent locking problems and recognize errors arising from deadlock. Gather data and tune a database using Oracle Expert. C ontent Emphasis Skills-Based A udience Database Administrators, System Administrators, Network
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Oracle8i Performance Tuning Architecture Strategy

...ess methods to tune the logical design of the database. List the primary steps for operating system tuning. Identify similarities between operating system and database tuning. C ontent Emphasis Skills-Based A udience Database Administrators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i
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Oracle Form Builder R6 Project Builder and Menu Modules

...ection to the Oracle database by using the pop-up menu. List the operations that it is possible to perform against the Project Files. Establish explicit dependency in a project using Project Builder. Build Project Dependencies by using the Project Builder build options. Deliver a project by using the Delivery Wizard in Project Builder. Identify the items from which an entry can
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Oracle8 Performance Tuning Strategies and Techniques

...ss methods to tune the logical design of the database.
List the primary steps for operating system tuning.
Identify similarities between operating system and database tuning.
C ontent Emphasis
Skills-Based
A udience
Database administrators, system administrators, applications designers and developers, and technical support professionals.
Prior to taking this course,
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Sales Skills Gaining Customer Commitment

...rmation (0.5 - 1 hour) Correctly list the six basic steps of the sales process. Obtain a client's written consent to complete the sales process. Correctly list three actions you must complete before a client will commit to buying. Simulation Overview: In this simulation, you will
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Sales Skills Developing a Winning Strategy

...rmation (0.5 - 1 hour) Correctly list the six basic steps of the sales process. Identify three selling strategies. Simulation Overview: In this simulation, you will meet with Jack Sullivan, Icon's Regional Vice President of Sales, to discuss the basic steps of the sales process and three different
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Sales Skills Effectively Closing a Sale

...round Information (0.5 - 1 hour) List the six basic steps of the sales process. Identify what skill can help you close sales. List two steps you must complete before closing a sale. Simulation Overview: In this simulation, you will meet with Jack Sullivan, Icon's Vice President
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Oracle SQL and SQL Plus SQL Plus and Reporting

... functions of the different options of the SET commands.
List the current SQL*Plus environment settings by using the SHOW command.
Create breaks on the columns of a report by using the BREAK command.
Perform computations in a report by using the COMPUTE command.
Write the query that extracts data dictionary information to generate SQL*Plus statements.
Write a SELECT statement to
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SQL and PL SQL Basic SELECT

...entify the structural elements of a relational database. List the properties of a relational database. Identify the phases of the system development life cycle. Identify the three components of an entity relationship model. Indicate the diagramming conventions used in entity relationship modeling. List characteristics of object relational database management systems. Identify the benefits
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Budgeting Creating Analyzing a Budget

...to apply during the budgeting process. Learn To List the five purposes of budgeting. List the various types of budget. List the steps of the budgeting process. Identify the elements of a successful budget. Identify five methods for analyzing budget information. Identify guidelines to remember during the budgeting process. Audience Managers who want to gain advanced
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Emotional Intelligence Developing Emotional Intelligence Skills

...angers of nonverbal communication. List the ways to assert yourself without being antagonistic. Apply guidelines that will enable you to be assertive. Apply the LISTEN process when providing constructive feedback. Simulation Overview: In this simulation, you will meet with Colleen
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Effective Presentations Planning a Presentation

...six common types of presentations. List the steps in the process for planning a presentation. Simulation Overview: In this simulation, you will meet with Greg Baldwin, one of Icon International's Product Managers. Greg has several years of experience giving presentations and is familiar with Icon's Worldwide Network Solution,
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Effective Presentations The Presentation Process

...eps for speaking extemporaneously. List the three steps in the presentation process. Simulation Overview: In this simulation, you will be meeting with Bruce Madison, Icon International's Director of Information Services. Through your questions, you will identify what extemporaneous speaking is, why it is beneficial, and how to
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Advanced Interpersonal Communication Building Relationships

...dback in a business scenario. List the steps for providing positive feedback. Audience Employees, managers, and business professionals who want to learn the dynamics of interpersonal communication when building relationships. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30
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Interviewing Skills Laws Governing the Interview Process

...ristics that Title VII protects against discrimination.
List the general principles you must follow to comply with Equal Employment Opportunity laws.
Unit 2: Equal Employment Opportunity Groups
Identify conditions that are considered disabilities and protected by the Americans with Disabilities Act.
Identify the qualifications for essential functions.
Identify parts of the
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Workplace Aggression Recognizing Aggressive Behavior

...ty regarding workplace aggression. List the ways that workplace aggression can affect an organization. Recognize aggressive behavior that could turn violent. Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss workplace aggression.
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Workplace Aggression Taking a Proactive Approach

...Aggression Policy (0.5 - 1 hour) List the three ways you can identify areas of your organization that need to be improved in regards to workplace aggression. Include three elements when creating a workplace aggression policy. Effectively communicate your workplace aggression policy to your employees.
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Delegation Monitoring Evaluating Results

...s for determining employee needs. List the key components of effective coaching. Identify the characteristics of effective coaches. List reasons why delegators often lack trust in delegates. Simulation Overview: In the simulation at the end of this unit, you will meet with Matthew Stevenson,
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Essentials of Management Creating a Positive Workplace

...round Information (0.5 - 1 hour) List the benefits that a positive workplace provides. Differentiate between positive and negative employee behaviors. List the three steps you can take to promote a positive workplace. Simulation Overview: In this simulation, you will meet with
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Essentials of Management Maintaining a Productive Workplace

... Define productivity. List the four fundamental input-output relationships. Name the two main influences that can improve productivity. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss productivity. Through your
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Change Management Adapting to Change

...ate between change and transition. List the three phases of the transition process. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss the truths about change, the difference between change and transition, and the transition
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Facilitation The Effective Facilitator

...eting's content and its structure. List the benefits of using facilitators. Identify the types of assignments facilitators handle. Differentiate between facilitation and leadership. Simulation Overview: In this simulation, you will meet with Janet Porter, Icon's Director of
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Facilitation Facilitating Challenging Situations

...tify the sources of team conflict. List the benefits of team conflict. Distinguish between a debate and an argument. Apply steps to foster healthy debates. Simulation Overview: In this simulation, you will meet with Janet Porter, Icon's Director of Business Development. Janet has a
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Total Quality Management Implementation and Tools

...ss and decision program chart. List the three aims of Quality Function Deployment. Recognize how to examine performance using benchmarking. Audience This curriculum is aimed at all individuals who wish to input to and improve quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE
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Team Participation Team Communication

...bal Communication (0.5 - 1 hour) List the three levels of verbal communication. Differentiate between denotative and connotative word meanings. List the two ways power can influence communication. Apply the five guidelines that foster a supportive communication environment Use
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Team Participation Resolving Conflict in Teams

...round Information (0.5 - 1 hour) List the three symptoms of conflict. Differentiate between the content and process of conflict. Describe why a lack of team conflict is unhealthy. Simulation Overview: In this simulation, you will be meeting with Carla Jackson, one of Icon's Human
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Team Participation Decision Making in Teams

...round Information (0.5 - 1 hour) List the benefits of collective decision making. Explain divergent and convergent thinking. Apply the rules for making team decisions. Simulation Overview: In this simulation, you will be meeting with Carla Jackson to discuss team decision making.
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Virtual Teams The Fundamentals

...e for success. Learn To List the main types of alternative office arrangements. Apply techniques to overcome the challenges of teleworking. Identify four ways virtual team members can communicate. Select technologies that best address a virtual team's needs.
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Virtual Teams Communicating Effectively

... the communication design process. List the benefits of organizing the communication design process. Follow guidelines when developing the communication design process. Use the communication design process to enhance communication in a virtual team. List the types of questions virtual team members can
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Virtual Teams Participating in Virtual Meetings

...al meeting's ineffectiveness. List the four stages of a virtual team's social dynamics. Apply six steps to enhance a virtual team's decision-making process. Apply techniques to overcome challenges virtual team members encounter when making decisions. Audience Individuals who want to learn how to use various
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Project Teams Participating on a Project Team

... project team. Learn To List the phases of a project's life cycle in the correct order. Select the requirements a project must meet to be successful. Resolve conflict in a project team meeting. Reach a consensus in a project team meeting. Listen
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Essentials of Business Law Cyberlaw

...stablished cyberspace regulations. List the disadvantages of advertising over the Internet. Identify methods of advertising in cyberspace. Identify regulations used to govern e-money. Simulation Overview: In this simulation, you will meet with Roger McAllister, Icon's Web Services
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Frontline Leadership Preparing to Lead

...ees. Learn To List the steps a learning organization takes to build a progressive environment. Follow the process for adapting your employees to the learning organizational style. Identify the roles of leadership. Select traits of a leader in the LEADERSHIP acronym.
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Executive Level Leadership Leadership Communication

... affect performance problems. List the five steps used to develop quality leaders. Audience The target audience for this series is senior managers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US
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From Teach Me IT
Marketing Your Business on the Web

...e able to:
Determine the goals of your online business
List the features of an ideal business Web site
Identify guidelines for submitting your Web site to a search engine
Describe the procedure for submitting your Web site to a search directory
List typical strategies for generating initial traffic to a Web site
Analyze the role of a public relations campaign in promoting a business Web
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Introduction to Operating Systems

...methods
Identify the basic memory management strategies
List the virtual memory management techniques
Define a process and list the features of a process management system
Identify the features of process scheduling
List the features of inter-process communication and deadlocks
Identify the concepts of parallel and distributed processing
Identify security threats to operating systems
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Tuning Oracle8 Database Performance

The Tuning Oracle8 Database Performance WBT is the first course in the Oracle8 - Performance Tuning curriculum. This curriculum prepares the students for the Oracle8 Certified Database Administrator Track Exam # 1Z0-014. The course acquaints the users with the basic concept of performance tuning, and also discusses the various diagnostic tools used to diagnose problems in Oracle. It will also
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Oracle SQL and PL/SQL: Basic Concepts

...List various Normalization techniques used by a database
List the features of RDBMS and ORDBMS specific to Oracle
Describe the PL/SQL
Explain basics of PL/SQL
Describe the SELECT statement
Implement the SELECT statement
Restrict data selection in Oracle
Sort and group data
Use functions
Use queries/subqueries or subqueries for data selection
Use joins for advanced data selection
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Oracle8 Database Architecture

... the user will be able to:
Describe the Oracle8 family
List the features of Oracle8
Define the features of Oracle8 Enterprise Edition for Windows NT
Install Oracle8 Enterprise Edition for Windows NT
Describe the Oracle architecture
Describe the internal and external memory structures
Describe the logical and physical database layouts
Work with Oracle Enterprise Manager
Work with
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Oracle8 Backup & Recovery - I

Oracle8 Backup and Recovery - I WBT is designed to acquaint users with the concepts of backup and recovery operations of the Oracle8 database. This course introduces the user to the basics of database backups, the backup strategies and their implementation, and the Recovery Manager. After completing this course, the user will be able to:
List the database backup methods
Describe the different
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Planning an Oracle8 Data Warehouse

...ery process
Describe the components of a data warehouse
List the Oracle features supporting data warehousing
Describe the various data warehouse models
Define the data and implementation strategies for a data warehouse
Plan data warehouse projects
Analyze business requirements for creating a data warehouse
Describe and create data marts
Describe the elements of data warehouse design
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Managing Oracle8 Networks

...nnectivity
List Oracle8 networking components and tools
List the functions of Net8
Describe the Net8 architecture
List the features and advantages of Net8
Plan the Oracle8 network
Perform server-side and client-side configuration
Configure Oracle Names Server
Configure the Connection Manager
Define and configure Oracle Intelligent Agent
Set up a database to use MTS
Set up connection
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Introduction to Outlook 2003

...After completing this course, the user will be able to:
list the features of Outlook 2003 that provide enhanced user experience and help in Inbox management
list the features of Outlook 2003 that increase user productivity and extend Outlook 2003 features
identify the components of the Outlook interface
identify the features of Outlook 2003 help
configure an e-mail account
customize
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Fundamentals of Paint Shop Pro 7

The Fundamentals of Paint Shop Pro 7 course is meant for users who want to create and modify images in Paint Shop Pro 7. It explains how to add text, apply basic and special effects, and use colors and layers in images. Additionally, this course teaches users to create images using screen captures and picture tubes, and create animations using Animation Shop. After completing this course, users
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Fundamentals of Photoshop 5.5

...create images and use Photoshop tools to create images.
List the features of Photoshop 5.5
Create an image in Photoshop
Save an image in valid formats
List the commonly used tools in the Standards toolbar
List the various graphic types
Use the Type Tool
List the other tools in the Standards toolbar
Work with the various Layers
List the effects and techniques of Layers
Work with
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Advanced Features of PhotoShop 5.5

The Advanced Features of Photoshop 5.5 WBT is the second course in the Photoshop 5.5 curriculum. It acquaints the students with the capabilities of Photoshop. It also enables students to prepare images for Web pages and other applications. After completing this course, the student will be able to:
Perform different operations on PhotoShop images
Convert an image to different modes
Convert an
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Fundamentals of Photoshop 6.0

...After completing this course, the user will be able to:
List the features of Photoshop 6.0
Set preferences for the Photoshop 6.0 interface
Perform basic operations on Photoshop files
Work with image selections using palettes and menu items
Use drawing, color, and vector shape tools
Use the Type Tool and different viewing tools
Retouch and edit images
Work with layers, paths, and
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Fundamentals of PowerPoint 2000

...er completing this course, the student will be able to:
List the features of PowerPoint 2000
Identify the components of the PowerPoint window
Use the PowerPoint help system
List different ways of creating a presentation
Perform basic operations on a presentation, such as opening or saving a presentation file
Specify the properties of a presentation file
Understand and use different
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Programming Logic and Techniques

...tion of High-level programs to Machine Language programs
List the steps in the program development method
Implement, test, and maintain a program
Identify various programming elements
Manage data
Identify decision-making constructs
Identify looping constructs
Differentiate between subroutines and functions
Identify the techniques for parameter passing
Identify the use of arrays
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Advanced Features of Project 2000

The Advanced Features of Project 2000 WBT is the second course in the Project 2000 curriculum. This curriculum prepares the students for the Microsoft Office User Specialist (MOUS) Microsoft Project 2000 Core-level exam. It acquaints the students with the advanced capabilities of Project 2000. It enables students to plan, create, and assign tasks and resources. It also enables students to manage
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Project Management Fundamentals

...
Describe the project lifecycle and phases in a project
List the variables that affect a project
Define project management
List the project management tasks involved in the different phases of a project
List the guidelines for project management
List the guidelines for selecting a project and a project team
List the guidelines for defining project goals and identifying risks and
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Basics of Publisher 2000

Basics of Publisher 2000 WBT is designed to acquaint users with the features of Publisher 2000. Publisher 2000 is a powerful tool for communication through print publications as well as over the Web. Publisher 2000 enables you to create professional advertisements, brochures, newsletters, and Websites quickly and effortlessly. After completing this course, the user will be able to:
List the
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Introduction to Publisher 2003

...
Identify the basic and advanced features in Publisher
list the ways for integrating Publisher with other applications
Identify the components of the Publisher interface
Use the Publisher Help features
Configure the various generic options in Publisher
Design a publication for Web and e-mail
Create, modify, and post a Web site publication
Create, modify, and save publications in
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QuickBooks Pro 2002 - I

...fter completing this course, the users will be able to:
List the features of QuickBooks
Set up a company file
Create users, passwords, and accounts
Enter transactions in an account
Create customer, vendor, and payroll lists
Create employee, item, and other lists
Create standard invoices and deliver them to customers
Create and customize other billing forms
Record invoice payments
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Fundamentals of Quicken 2002 Home & Business

...e. After completing this course, users will be able to:
List the features of Quicken 2002
Identify the elements of the Quicken 2002 interface
Set up accounts, categories, and online services
Describe Quicken's banking features and different types of Quicken accounts
Enter, modify, and find transactions
Write checks and set the check and printer settings
Set up Quicken online banking
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RDBMS Concepts

...data storage system
Describe the architecture of a DBMS
List the functions of the database system components
List the features of distributed and object-oriented databases
Describe different types of logical-based data models
List the features of the entity-relationship modeling technique
Identify the features of hierarchical and network record-based models
Describe a relational
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Analyzing Requirements and Planning Solutions

...scribe the traditional models of application development
List the application development models propagated by the Microsoft Solutions Framework (MSF) methodology
Analyze the scope of a project
Analyze the business, technology-specific, security, performance, and maintenance requirements of a project
Create a project plan and schedule for a given project
Select the appropriate application
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Developing the Solution Architecture

...mentation steps in the physical design of an application
List the key components of a data model
Create an entity-relationship diagram to depict the various components of the data model
Apply the normalization rules to develop a data model
Identify the appropriate level of denormalization for a data model
Identify the techniques used to ensure data integrity
Ensure data integrity using
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Searching the Internet

The Searching the Internet WBT is meant for acquainting the students with the basic concepts of searching on the Internet and the proper usage of various search techniques. After completing this course, the student will be able to:
Describe the basic concepts related to searching on the Internet
Identify the guidelines for formulating a query
Identify the Boolean operators which are used to
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Software Engineering Concepts

...the software engineering approach to developing software
List the elements of the software engineering technology
List the characteristics and phases in a software engineering process
List and compare the classical and evolutionary software process models
Identify the steps in the requirements analysis phase
Identify elicitation techniques for collecting inputs from clients and end users
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Software Design and Development

...and use the required design notations and specifications
List the steps in the structured design methodology (SDM)
Identify methods for fine-tuning the design created using SDM
List the types of metrics used in the system design phase
Create a structure chart to represent the system design for a software project
Verify the system design against the requirements specification
Identify
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Software Project Management

...er completing this course, the student will be able to:
List the factors that influence software project management
Identify the important activities that are part of software project management
Estimate the cost of a software project using the COCOMO Model
Prepare a schedule for a software project
Create a personnel allocation plan for a software project
List the requirements for
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SQL Basic Skills

The SQL Basic Skills WBT is the first course in the SQL Programming curriculum that consists of two courses. This course acquaints students with SQL and discusses the techniques used for normalizing a database. It also describes various commands and clauses used to query and manipulate a database. After completing this course, the student will be able to:
Define a relational database
List the
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Retrieving Data in SQL Server 2000

The Retrieving Data in SQL Server 2000 is the second course in the SQL Server 2000 curriculum. SQL Server 2000 curriculum prepares the students for the Microsoft Certification exam Designing and Implementing Databases with Microsoft SQL Server 2000 Enterprise Edition (70-229). This course teaches how to insert data in a SQL Server table and use views to retrieve data. It also introduces users to
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Planning an SQL 7.0 Data Warehouse

The Planning an SQL 7.0 Data Warehouse course is the first course in the SQL Server 7.0 - Data Warehousing curriculum consisting of four courses. This curriculum prepares students to take the Microsoft Certification Administering Microsoft SQL Server 7.0 (70-019) exam. It provides students with an introduction to the core technologies, concepts, architecture, and various features of data
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System Analysis and Design

...er completing this course, the student will be able to:
List the characteristics and elements of a system
Identify the different classifications of a system
List the phases involved in developing a system
Describe the role of a System Analyst
Identify the steps involved in initial investigation of user requirements
List the tools used for gathering information
Identify the types of
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TCP/IP Protocols & Network Management

The TCP/IP Protocols & Network Management WBT is the second course in the TCP/IP curriculum. This course describes various TCP/IP protocols, such as ARP, ICMP, and POP. The course also covers managing the network using SNMP and securing the network. Additionally, the course covers troubleshooting and resolving TCP/IP errors. After completing this course, the student will be able to:
Describe the
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Object-oriented Programming and COM

...rientation
Define elements of an Object-oriented system
List the object-oriented features in Visual Basic
Insert a class module
Define properties for a class
Create property procedures for a class
Define events for a class
Document a class and add methods to a class
Create an instance of a class
Define constants in a class
Create a client application using COM component
List the
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ActiveX Components

The ActiveX Components is the second course in the Visual Basic curriculum. This curriculum prepares the students for the Microsoft Certified Professional De
