Online Listen eLearning Training
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Online Training Directory
Building Strong Customer Relationships
...he tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ll get from using the methods and approach in this course. IMPORTANT NOTE: INTERNET EXPLORER (IE)
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...he tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ll get from using the methods and approach in this course. IMPORTANT NOTE: INTERNET EXPLORER (IE)
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From Serebra Learning Corporation
Professional Assertiveness
...ve communication techniques? Do you feel that you may not listen to your co-workers? Or do you feel that you need to develop your constructive feedback techniques? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional. This course will guide you as you move into a proactive, responsible, professional style. You'll learn methods to help
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...ve communication techniques? Do you feel that you may not listen to your co-workers? Or do you feel that you need to develop your constructive feedback techniques? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional. This course will guide you as you move into a proactive, responsible, professional style. You'll learn methods to help
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Call Center Customer Service
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.
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Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.
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Project Team Management Participating in a Project Team
Project Team Management: Participating in a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team.
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Project Team Management: Participating in a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team.
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Making Telephone Calls Count
...e all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills, you'll be able to deliver truly superior customer service. Different customers have different communication
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...e all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills, you'll be able to deliver truly superior customer service. Different customers have different communication
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Listening for Comprehension
Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, certain sections of this course deviate from
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Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, certain sections of this course deviate from
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Listening for Higher Purposes
Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team
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Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team
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Enhancing Your Listening Skills
...you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't listen very well. This course will help you to improve your ability to listen to others. You will learn the skills you need to
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...you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't listen very well. This course will help you to improve your ability to listen to others. You will learn the skills you need to
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Leadership Without Authority
Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate
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Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate
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Moving into Management Simulation
You work for The Electric Car Company. Recently your boss, Sonya Black, promoted you to Marketing Manager. Your main focus is now on managing the activities of others. You'll initially find that some of your coworkers' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions.
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You work for The Electric Car Company. Recently your boss, Sonya Black, promoted you to Marketing Manager. Your main focus is now on managing the activities of others. You'll initially find that some of your coworkers' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions.
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Mindsets Emotions and Coaching
...hees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your coachee's emotions
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...hees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your coachee's emotions
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Communicating with Power and Confidence
...en administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn
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...en administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn
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Advanced Administrative Support Simulation
...to find out to why she didn't promote you. You'll need to listen actively and effectively to her constructive criticism. Also, you will need to deal with this criticism like a professional. After the meeting, maintaining a positive attitude and avoiding the influence of negative people are among the challenges you'll face. If you take Maxine's advice and successfully improve your skills, you'll
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...to find out to why she didn't promote you. You'll need to listen actively and effectively to her constructive criticism. Also, you will need to deal with this criticism like a professional. After the meeting, maintaining a positive attitude and avoiding the influence of negative people are among the challenges you'll face. If you take Maxine's advice and successfully improve your skills, you'll
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Six Sigma and Critical Customer Requirements
...ourse, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn to use effective tools to examine what your customers say they need and to determine from those statements what they really need. Finally, you'll learn to build the House of Quality, the graphical expression of QFD, and how to analyze
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...ourse, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn to use effective tools to examine what your customers say they need and to determine from those statements what they really need. Finally, you'll learn to build the House of Quality, the graphical expression of QFD, and how to analyze
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Instant Text and Unified Messaging in Outlook 2007
...ging to mobile devices. It also allows you to receive and listen to voice mail messages in your inbox, and send and receive faxes directly to and from your inbox. This course explains how to configure and implement IRM. It also discusses how to send and receive instant and text messages and faxes from your inbox, and how to configure Outlook for voice mail. Personnel at all levels of the
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...ging to mobile devices. It also allows you to receive and listen to voice mail messages in your inbox, and send and receive faxes directly to and from your inbox. This course explains how to configure and implement IRM. It also discusses how to send and receive instant and text messages and faxes from your inbox, and how to configure Outlook for voice mail. Personnel at all levels of the
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Listening Skills: Listening Challenges
This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret use and improve body language as a form of communication. Finally it identifies common listening styles so the
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This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret use and improve body language as a form of communication. Finally it identifies common listening styles so the
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From 123-CBT Computer Based Training
Visual C 6 0 Designing Implementing Desktop Applications - Part 5
...e a socket for a server and a client. Set up a socket to listen for a connection. Establish a connection to a socket. Read incoming data from a given connected socket. Write outgoing data to the connected socket. Write the statement to open a COM port for overlapped I/O. Write the statement to close a COM port. Write the statement to write data to a COM port for overlapped I/O. Write
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...e a socket for a server and a client. Set up a socket to listen for a connection. Establish a connection to a socket. Read incoming data from a given connected socket. Write outgoing data to the connected socket. Write the statement to open a COM port for overlapped I/O. Write the statement to close a COM port. Write the statement to write data to a COM port for overlapped I/O. Write
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Interpersonal Communication Listening Skills
...Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. Learn To
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...Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. Learn To
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Emotional Intelligence Developing Emotional Intelligence Skills
...ou to be assertive. Apply the LISTEN process when providing constructive feedback. Follow the LISTEN process to motivate and resolve conflict. Audience Managers, team leaders, and project managers who want to understand emotional intelligence and how it applies to the organization. Deployment Options e-Learning
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...ou to be assertive. Apply the LISTEN process when providing constructive feedback. Follow the LISTEN process to motivate and resolve conflict. Audience Managers, team leaders, and project managers who want to understand emotional intelligence and how it applies to the organization. Deployment Options e-Learning
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Emotional Intelligence Applying Emotional Intell in the Workplace
...t in the workplace. Apply the LISTEN process in a work environment. Identify different types of intelligence. Apply the LISTEN process in a team setting. Use the LISTEN process to integrate yourself with a new group of employees. Audience Managers, team leaders, and project
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...t in the workplace. Apply the LISTEN process in a work environment. Identify different types of intelligence. Apply the LISTEN process in a team setting. Use the LISTEN process to integrate yourself with a new group of employees. Audience Managers, team leaders, and project
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Emotional Intelligence Emotional Intelligence for Executives
...ional Intelligence. Apply the LISTEN process in an everyday work situation. Identify guidelines for delegating responsibility. Apply guidelines for delegating responsibility. Identify tools to stimulate creativity. Audience Managers, team leaders, and project managers who want
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...ional Intelligence. Apply the LISTEN process in an everyday work situation. Identify guidelines for delegating responsibility. Apply guidelines for delegating responsibility. Identify tools to stimulate creativity. Audience Managers, team leaders, and project managers who want
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Cross Cultural Business Comm Devel Cross Cultural Comm Skills
...n To Select the guidelines for building trust. Listen actively by paraphrasing a speaker's message. Follow the steps for providing positive feedback when communicating cross-culturally. Identify the steps for overcoming conflict when actions and expectations do not match. Identify the difference between a translator and an interpreter. Follow the rules for communicating
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...n To Select the guidelines for building trust. Listen actively by paraphrasing a speaker's message. Follow the steps for providing positive feedback when communicating cross-culturally. Identify the steps for overcoming conflict when actions and expectations do not match. Identify the difference between a translator and an interpreter. Follow the rules for communicating
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Listening Skills Listening Challenges
...listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the learner can encourage others to listen. Learn To
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...listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the learner can encourage others to listen. Learn To
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Call Center Inbound Customer Service
...r customers appropriate questions. Listen effectively to customers. Confirm a customer's request. Take action to fulfill a customer's request. Simulation Overview: In this simulation, you are a Customer Service Representative handling callers who have various needs. You must answer
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...r customers appropriate questions. Listen effectively to customers. Confirm a customer's request. Take action to fulfill a customer's request. Simulation Overview: In this simulation, you are a Customer Service Representative handling callers who have various needs. You must answer
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Employee Performance Managing Difficult People
Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's
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Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's
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Team Participation Team Communication
...tive nonverbal communication. Listen actively and respond appropriately to team members' comments and questions. Effectively handle team members' responses to their ideas. Audience Managers and employees who want to improve their team communication skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE
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...tive nonverbal communication. Listen actively and respond appropriately to team members' comments and questions. Effectively handle team members' responses to their ideas. Audience Managers and employees who want to improve their team communication skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE
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Project Teams Participating on a Project Team
...us in a project team meeting. Listen actively during a project team meeting. Recognize the guidelines for being an active listener. Audience Project team members, team members, and team leaders who are interested in learning more about how project teams are created and how they function. Deployment Options e-Learning
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...us in a project team meeting. Listen actively during a project team meeting. Recognize the guidelines for being an active listener. Audience Project team members, team members, and team leaders who are interested in learning more about how project teams are created and how they function. Deployment Options e-Learning
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From JED New Media inc.
Eliminating Feedback Filters
Communication filters serve to protect our self-image, reinforce the perceptions we hold, and shield us from negative or threatening feedback. Gain greater perspective on interpersonal work dynamics by successfully identifying and overcoming the most common information feedback filters.
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Communication filters serve to protect our self-image, reinforce the perceptions we hold, and shield us from negative or threatening feedback. Gain greater perspective on interpersonal work dynamics by successfully identifying and overcoming the most common information feedback filters.
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Setting Goals that Stretch
In this JEDlet, learn how stretch goal setting can be used to enhance employee performance and accelerate employee growth and development on the job. Applied properly, stretch goal setting can ultimately boost the bottom line of an organization by creating high performance teams.
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In this JEDlet, learn how stretch goal setting can be used to enhance employee performance and accelerate employee growth and development on the job. Applied properly, stretch goal setting can ultimately boost the bottom line of an organization by creating high performance teams.
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Setting Measurable Performance Objectives
To ensure satisfactory results, it is important to define concise, measurable performance objectives for evaluation purposes. Learn to set performance objectives, using the SMART model, and review concrete examples of objectives from several organizational settings.
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To ensure satisfactory results, it is important to define concise, measurable performance objectives for evaluation purposes. Learn to set performance objectives, using the SMART model, and review concrete examples of objectives from several organizational settings.
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Successful Team Dynamics
Examine the five-stage lifecycle of a work group. The five stages of team development provide you with a framework to facilitate conflict management and encourage productive team dynamics. This JEDlet also offers helpful tips on dealing with teams from creation to termination.
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Examine the five-stage lifecycle of a work group. The five stages of team development provide you with a framework to facilitate conflict management and encourage productive team dynamics. This JEDlet also offers helpful tips on dealing with teams from creation to termination.
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Team Building Trait Secrets I
This is the first in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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This is the first in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets II
This is the second in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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This is the second in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
more...
Team Building Trait Secrets III
This is the third in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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This is the third in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
more...
Team Building Trait Secrets IV
This is the fourth in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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This is the fourth in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets V
This is the last of a collection of five JEDlets that show you how to use trait secrets to build and maintain strong and effective teams. Learn to form teams by combining traits outlined in the previous JEDlets. Find out how to mix and match teammates to maximize the productivity and the dynamism of teams.
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This is the last of a collection of five JEDlets that show you how to use trait secrets to build and maintain strong and effective teams. Learn to form teams by combining traits outlined in the previous JEDlets. Find out how to mix and match teammates to maximize the productivity and the dynamism of teams.
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'Win-Win' Sales Strategies
Looking to improve communications with your clients? Discover a new way of doing business by integrating Bob Burg s approach in Winning Without Intimidation. Using positive preparation methods, you can prepare mentally to make a sale and overcome any obstacles you might encounter in the process.
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Looking to improve communications with your clients? Discover a new way of doing business by integrating Bob Burg s approach in Winning Without Intimidation. Using positive preparation methods, you can prepare mentally to make a sale and overcome any obstacles you might encounter in the process.
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From Skillspride Online Training
Assertiveness Skills
The Oxford English dictionary defines 'assert' as: 'maintain, declare one's claim to rights' and 'assert oneself' as: 'insists on one's rights'. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one's rights. This training course involves readers in realising their own rights and the right of others in the workplace. Practical activities allow
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The Oxford English dictionary defines 'assert' as: 'maintain, declare one's claim to rights' and 'assert oneself' as: 'insists on one's rights'. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one's rights. This training course involves readers in realising their own rights and the right of others in the workplace. Practical activities allow
more...
From JED New Media inc.
Guidelines for Reference Checking
To make informed and advantageous hiring decisions, reference checking is crucial. Discover effective techniques for contacting references, formulating powerful questions and obtaining relevant information on potential new hires.
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To make informed and advantageous hiring decisions, reference checking is crucial. Discover effective techniques for contacting references, formulating powerful questions and obtaining relevant information on potential new hires.
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Recruitment and Interviews: Capturing Competency
Looking to pinpoint the skills and abilities of a candidate? Incorporate this proven five-step competency-driven template into your recruitment interviews. Examine the prerequisites of this process and explore tips on gathering and interpreting revealing data on applicants.
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Looking to pinpoint the skills and abilities of a candidate? Incorporate this proven five-step competency-driven template into your recruitment interviews. Examine the prerequisites of this process and explore tips on gathering and interpreting revealing data on applicants.
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Recruitment Interview Pitfalls
Conduct interviews in a professional manner and make a positive impression on candidates. To create a positive experience for you and your candidates, determine the key components of a successful recruitment process, learn how to avoid typical pitfalls, and take note of effective communication techniques.
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Conduct interviews in a professional manner and make a positive impression on candidates. To create a positive experience for you and your candidates, determine the key components of a successful recruitment process, learn how to avoid typical pitfalls, and take note of effective communication techniques.
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online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
