Listening - Training Resources

Competency Based Interviewing Skills ... This workshop assumes a normal level of competence in Listening and Questioning skills, though these will be refreshed during the workshops. It is suitable for managers who have already undertaken interviews as well as those new to interviewing, but who have not yet been trained to use CBI. India Facilitation Network s COMPETENCY-BASED SELECTION INTERVIEWING is a powerful program,  more...

Assertive Behaviour There you go again you ve just said yes to something you know you should have said no to. How did it happen this time? We can all benefit from an increased awareness of the way we interact with others and the effect of what we say and do. In a healthy and professional workplace we need to be able to negotiate clear boundaries around work demands and pressures and this requires assertive  more...

Effective Communication Skills The quality of the communication dictates the response you get! This workshop aims to help you to understand effective communication, and then show you how to communicate your message in the best possible way. Communicating effectively is essential to ensure messages are clear, understood, and have a positive impact. The workshop provides participants with practical strategies, which they can use  more...

English Learning Programme Our language training programmes are conducted by trainers with vast experience in English language training for corporate clients. Our English language learning programmes are flexible according to the clients needs. The teaching methodology we use in conducting classes are highly interactive (i.e. role play, games, etc.) with the use of effective teaching aids. Emphasis is on developing oral as  more...

Listen With Understanding ...Understanding will improve both personal and work-related listening habits, leading to fewer mistakes on the job, better customer relations and a more pleasant and efficient office environment. You will learn about how to really listen with understanding. The workbook will wake up all those lazy ears and teach you how to understand people better, how to prevent errors due to  more...

Communication Skills - Business Communication ...ch upon aspects of Business Communication Importance of listening skills, telephone etiquette and email etiquette Definition of Communication Inter-personal Communication Communication Process-Feedback-Communication Breakdown Barriers to Communication Communication Styles Workplace Communication Communication Styles Face to face Communication Tele-Communication Body  more...

Communication Skills - Voice & Accent (UK) TRAINING ELEMENTS VOICE & ACCENT PROGRAM OUTLINE MODULE HIGHLIGHTS: Introduction The Language Pyramid Basics of Language Test the present language proficiency level Make the Participants Understand the Difference between Indian English and Globally accepted Business English. Global Acceptance Understand Vowel & Consonant Sounds Eliminate Indianisms Control Rate of Speech Enhance  more...

Communication Skills - Voice & Accent (US) TRAINING ELEMENTS VOICE & ACCENT PROGRAM OUTLINE MODULE HIGHLIGHTS: Introduction The Language Pyramid Basics of Language Test the present language proficiency level Make the Participants Understand the Difference between Indian English and Globally accepted Business English. Global Acceptance Understand Vowel & Consonant Sounds Eliminate Indianisms Control Rate of Speech Enhance  more...

Customer Service Excellence How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is external or internal, every interaction should be handled professionally, with respect, expedience and competence. Allow us to help you develop a service culture which will set you apart from the  more...

Effective Communication Workshop General Description of the Workshop You can develop your effectiveness by understanding the impact of your communication style. In this 2-day workshop, participants will be able to gauge their own communication styles, and affirm and understand not only their own personalities and preferences and of the others. Objectives: Learn to identify and meet the informational and relational needs of  more...

Conlict Management Objective This workshop helps individuals understand the impact of conflict and provides strategies and techniques for resolving conflict in the workplace. Content Sources of conflict; Types of conflict; Conflict modes; Roles in a conflict; Identifying the source; Determining your interpretation; Identifying your goal for resolution; Identifying the appropriate conflict mode; Selecting tactics  more...

Change Management: Navigating the Rapids of Change Objective Participants leave the workshop with a plan for managing a specific change they face on the job. Content Change management process; Types of change; Perceptions of change Preparing for Change; Controlling your reactions; Developing a positive attitude; Getting information about a change; Communicating a change to others; Assessing risk; Handling resistance; Responding to mid-course  more...

Awesome Assistant Workshop Objective: Participants will leave the workshop prepared to take their performance as an assistant to a higher level. Content: Role of the assistant; job challenges; skill analysis; job expectations; priority for job responsibilities; managing work; clarifying assignments; responding to requests; prioritizing and organizing; managing multiple priorities; managing relationships; listening to  more...

Managing Relationships at Work Description This workshop helps participants improve relationships with managers, peers, and staff so that they work more effectively within the organization to accomplish business and department objectives. Content Social Style : Understanding the model; The four social styles; Identifying your own style; Recognizing the style of others; Flexing your style; Identifying relationship challenges;  more...