Lessons on Listening DVD - Training Resources

CREATING CUSTOMERS FOR LIFE: Innovative Ideas for Boosting Sales and Outsmarting the Competition (Michael Wickett) ...cting with customers at a deeper level through questions, listening, and communication excellence. He ll show you that the method and order in which you ask questions have a direct relation to how much the customer likes you. He ll also share creative and impactful ideas for winning a customer s trust and keeping them for life! Michael Wickett is one of the most dynamic speakers in North  more...

THE PLATINUM RULE: Powerful People Skills for Building Long Term Relationships (Tony Alessandra) In this powerful, practical and entertaining session, you ll learn dozens of ideas for dealing more effectively with anybody and everybody you meet. You ll discover the best ways of building rapport, how to break the ice with strangers, how to quickly and accurately size people up, how to adapt your style to make the other person feel more comfortable, and a whole lot more. Once you understand and  more...