Instructor Led Listening Training - Training Resources

Telesales For Success This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In two action-packed days, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...

Telesales Training This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In one action-packed day, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...

Telephone Skills Training This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the  more...

Receptionist Training - The Professional Receptionist Seminar We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role. Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates.  more...

Essential Communication and Listening Skills for an Effective Workplace ...tion is an active process that requires both speaking and listening. Our ability to communicate is our most powerful tool for ensuring maximum team performance. We explore different communication styles, how to express yourself clearly, and how to listen to the real message behind the words. We also explore critical communication tools for both the individual and the team (See Details  more...

Interviewing Skills ...ly plan for an interview, how to build rapport, effective listening skills, and how to dig deeper using strategic questioning skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new  more...

Essential Listening Skills ...Listening is one of the most important communication skills we possess. Unfortunately, the ability to do it well does not come naturally. In our listening skills programs we focus on assessing how well you listen, different listening tips and techniques, and what non-verbals can tell you (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with  more...

Presentation A Presentation is a fast and potentially effective method of getting things done through other people. In managing any project, as public speaker, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your career, especially when you are working in the big competitive world.  more...

Inbound Skills Program ...important skills required to handle inbound calls such as listening skills, speaking skills, phone etiquette and courtesy, greeting and closing and phone protocols through role plays and videos. Key Learning Objective and Outcomes: By the end of this programme, participants will have been able to: Recognize Fundamental inbound customer service skills. Understand difference  more...

Conversational English - Level 3 to 6 This course is designed to develop the studenta s conversational skills, pronunciation, vocabulary and grammatical knowledge. The course is based on different books from Cambridge and Oxford depending on needs of the student(s) All classes can be tailor made depending on the needs of both students and enterprises. The levels begin a 3; students who can talk in shorter paragraphs and limited  more...

Counselling Skills Although counselling is sometimes considered inappropriate or irrelevant in the workplace, many serious personnel problems might be avoided if counselling skills were used early on. H2 Counselling Skills training will enable participants to develop and use key skills appropriately and professionally in a wide range of situations, including: giving and receiving feedback; supporting colleagues  more...

Strictly Business The Dale Carnegie Immersion Seminar If you've always wanted to take the Dale Carnegie Course but could never find the time, then this program is the one for you. Focusing strictly on business issues and communication, you will gain the benefits of the Dale Carnegie Course to enhance your business operations. In this program, you will focus on building stronger teams, communicating for clarity and becoming more effective in your  more...

The Leadership Advantage This 3-day program gives you the essential pieces for understanding and cultivating leadership abilities. It emphasizes the principles of superior leadership - from listening creatively and fostering trust to forging collaborative relationships and boosting team results. But this training goes beyond theory - giving you the practical tactics and techniques to become an effective leader. Fully  more...

Coaching Skills For Leadersa Coaching Skills For Leaders is a program designed to shift leadership practices from the old command & control model to a more inclusive and participative style. This interactive program delivers powerful tools for leaders at all levels. It helps leaders better access and align their staffs personal experiences, traits and skills. Participants will also discover more about themselves as  more...

The Dale Carnegie Course on Effective Communications and Human Relations Look around you at successful business people, world leaders, professional athletes and entertainers. You'll find a disproportionately high number of Dale Carnegie Course: Effective Communications and Human Relations graduates. This course will help you master the capabilities demanded in today's tough business environment. You'll learn to strengthen interpersonal relationships, manage stress  more...

Advanced Communication Skills - Dubai By the end of the program, participants will be able to: Identify common communication problems that may be holding them back. Identify personal listening styles and cite different approaches to improve listening skills. Develop skills in asking questions to get the information they need. Learn how to say No and disagree with others assertively. Enhance their ability to influence different  more...

Advanced Presentation Skills - Communication Skills Identify common communication problems that may be holding them back. Identify personal listening styles and cite different approaches to improve listening skills. Develop skills in asking questions to get the information they need. Learn how to say No and disagree with others assertively. Enhance their ability to influence different personalities through rapport.  more...

Interpersonal Communication Skills By the end of the program, participants will be able to: Develop the necessary skills to become better communicators. Analyze the basic principles underlying interpersonal communication and human behavior. Understand the verbal and non-verbal components of the human communication process. Develop skills in listening actively and empathetically to others. Apply effective ways to deal with  more...

Listening to Feedback Active listening is a crucial skill for effectively following. In business, information occasionally gets reinterpreted as it travels among receivers. This course will discuss the differences between active listening and passive listening and facilitate an active listening exercise. It will utilize some role playing to evaluate how well one person listens to another.  more...

Listening to Your Employees Employee buy-in is critical to a manager’s success. Your employees have to trust you and understand that you are looking out for their best interests. In this session we discuss techniques that a manager can use to effectively listen to their employees and provide feedback to demonstrate their listening skills.  more...

Establishing Interpersonal Skills In organizations today, there is an expectation that Managers will have effective interpersonal skills in order to communicate with their employees. While some people posesse this skill naturally, it is a skill that can be developed over time through practice. This class is designed to help individuals practice the art of using interpersonal skills in everyday interactions.  more...

Communication Skills ...ity, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. "What to Say and How to Say It" is the ideal program for those needing to  more...

Advanced Selling Skills Objectives: This workshop focuses on the changes and challenges taking place in today s dynamic markets and how to face those changes and challenges in an objective and scientific approach. This program can be also delivered in Arabic. Outline: 1- History of sales 2- What is selling? 3- Personal Selling 4- Time management for salespeople 5- Why People Buy? 6- The psychology of  more...

FACILITATION SKILLS Practice effective facilitation and group process skills. Identify the five stages of team development. Use listening skills, paraphrasing, asking basic and follow-up questions, how to form groups and achieve the learning objective efficiently. Applications for this workshop are in TQM facilitation and problem solving sessions for new and continuing teams.  more...

Train the Trainer Workshops and Certificate Programs The Training Clinic is Americas train-the-trainer leader and has been since 1977. We offer quality in-house professional development training programs for trainers, training managers and coordinators, training designers, supervisors, managers and secretarial support staff. We focus on the effective, inter-active design, delivery and management of training. We practice learning by doing, not just  more...

Team Building Program Accountability and Team Cohesion ... the department on communication techniques that focus on listening for enhanced understanding as well as skills to motivate others to do great work. We will facilitate and train the staff in effectively building a team using the a Team Dimension Cyclea highlighting the need for constant measurement of success and failure with the teamsa projects. Additionally we will facilitate all  more...