> > > >

Instructor Led Listening Training

Listening Training Provider? - Tell us about your Training!

Please select the location nearest to you: United States Phillipines United Kingdom United Arab Emirates Egypt China India Malaysia Singapore Canada Kuwait Australia New Zealand Pakistan South Africa Thailand Indonesia Hong Kong Ireland Trinidad and Tobago Spain

online course

instructor-led class

learn at home

group study

self-directed study

cd-based training

DVD video training

printed book

e-book digital book

workshop seminar

train the trainer

computer-based learning

discount pricing

online tutorial

Listening Training Seminars and Classes

From Taylor Performance Solutions, Inc.

Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and more...

From Calyptus Consulting Group

Conflict Management

This 1-day Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to more...

Customer Service Skills

This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate more...

Improving Communication in Procurement

This 1-day program will focus on improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their more...

From Jef Menguin Workshops and Seminars

Managing Team Dynamics

Experienced team members know that defining their teama ™s purpose is just the beginninga what follows is the hard work of managing day-to-day relationships among not just core members of the team but also the external stakeholders who contribute to the teama ™s success. In order to accomplish the goals and tasks for which they are accountable, team members must establish a foundation more...

From Bold New Directions

Coaching Skills For Managers

Coaching Skills For Managers is a program designed to shift leadership practices from the old command & control model to a more inclusive and participative style. This interactive program delivers powerful tools for leaders and managers at all levels. It helps leaders better access and align their staffs personal experiences, traits and skills. Participants will also discover more about more...

From Wintrac Inc.

Leading Todays Workforce (leadership development) This course is designed to help students understand all the various components of successful leadership. Student will learn what the biggest differences are between managers and leaders, how to put the leadership building blocks into place, and how to adapt the language of influence. Some of the areas covered will be: the ideal leader, support systems, risk-taking, vision, relationship building, more...

Effective Presentations ...ince your audience. In this course, you will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. You will also organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery. You will also prepare strategies for business meetings and more...

Telephone Etiquette to Support Customer Service (Road Map to Telephone Sales Excellence) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at more...

Leading Todays Workforce This course is designed to help students understand all the various components of successful leadership. Student will learn what the biggest differences are between managers and leaders, how to put the leadership building blocks into place, and how to adapt the language of influence. Some of the areas covered will be: the ideal leader, support systems, risk-taking, vision, relationship building, more...

Customer Care for IT Telephone Support Staff This 2-day course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality more...

Telephone Etiquette to Support Customer Service (sales performance) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at more...

Telephone Etiquette to Support Customer Service This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at more...

From Learning Technologies, Inc.

Essential Communication and Listening Skills for an Effective Workplace

...tion is an active process that requires both speaking and listening. Our ability to communicate is our most powerful tool for ensuring maximum team performance. We explore different communication styles, how to express yourself clearly, and how to listen to the real message behind the words. We also explore critical communication tools for both the individual and the team (See Details more...

Interviewing Skills

...ly plan for an interview, how to build rapport, effective listening skills, and how to dig deeper using strategic questioning skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new more...

Essential Listening Skills

...Listening is one of the most important communication skills we possess. Unfortunately, the ability to do it well does not come naturally. In our listening skills programs we focus on assessing how well you listen, different listening tips and techniques, and what non-verbals can tell you (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with more...

From Pitman Training Centre London

Telephone Skills Training

This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the more...

Receptionist Training - The Professional Receptionist Seminar

We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role. Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates. more...

Meetings & Minute Taking Seminar

This is our most popular seminar so book as early as you can! This programme will help you gain an understanding of the agenda, meeting and minute taking cycle, and to develop the role of the minute taker to work successfully with the Chairperson. Available at our High Holborn training centre every month. Visit www. holborntraining. co. uk for more details and dates. more...

Telesales Training This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In one action-packed day, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the more...

Telesales For Success

This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In two action-packed days, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the more...

From Meirc Training and Consulting

Interpersonal Communication Skills

Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Understand the verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive feedback and criticism in a constructive manner. more...

Advanced Communication Skills - Dubai

By the end of the program, participants will be able to: Identify common communication problems that may be holding them back. Identify personal listening styles and cite different approaches to improve listening skills. Develop skills in asking questions to get the information they need. Learn how to say No and disagree with others assertively. Enhance their ability to influence different more...

Advanced Presentation Skills - Communication Skills

Identify common communication problems that may be holding them back. Identify personal listening styles and cite different approaches to improve listening skills. Develop skills in asking questions to get the information they need. Learn how to say No and disagree with others assertively. Enhance their ability to influence different personalities through rapport. more...

Interpersonal Communication Skills - Communication Skills By the end of the program, participants will be able to: Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Understand the verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive more...

Advanced Communication Skills - Communication Skills By the end of the program, participants will be able to: Identify different approaches to interpersonal relationships. Improve organizational communications. Discover different personal listening styles. Develop skills in building rapport with others. Practice and use assertiveness skills in different situations. Assertively say No and disagree with others. Enhance the ability to influence more...

Advanced Communication Skills

Identify different approaches to interpersonal relationships. Improve organizational communications. Discover different personal listening styles. Develop skills in building rapport with others. Practice and use assertiveness skills in different situations. Assertively say No and disagree with others. Enhance the ability to influence different personalities. more...

Interpersonal Communication Skills - Fast Track

Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Understand the verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Give and receive feedback and criticism in a constructive manner. more...

From Contacts Plus

Presentation

A Presentation is a fast and potentially effective method of getting things done through other people. In managing any project, as public speaker, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your career, especially when you are working in the big competitive world. more...

Inbound Skills Program ...important skills required to handle inbound calls such as listening skills, speaking skills, phone etiquette and courtesy, greeting and closing and phone protocols through role plays and videos. Key Learning Objective and Outcomes: By the end of this programme, participants will have been able to: Recognize Fundamental inbound customer service skills. Understand difference more...

Communication Strategies ...portunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of our communication with more...

The Minute-Takers Workshop ...nute-taking. Develop key minute-taking skills, including listening skills, critical thinking, and organization. Be able to remedy many of the complaints that beset minute-takers. Be able to write minutes that are suitable for formal meetings, semi-formal meetings, and action minutes. Be an efficient minute-taker in any type of meeting. Be able to prepare and maintain a minute book. more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that more...

From Tools 2 Succeed, Inc

Listen Up Communication

...ce between 1-way and 2-way communication * The skill of listening * To improve active listening skills A few comments from previous participants of this Listen Up! Communication workshop: "This has been by far the most informative workshop I have ever attended. Have learned a lot and I'm sure I will apply everything learned to all parts of my life." - Maggie Moyado, Human Resources more...

From Dale Carnegie Training of Ohio and Indiana

The Dale Carnegie Course on Effective Communications and Human Relations

Look around you at successful business people, world leaders, professional athletes and entertainers. You'll find a disproportionately high number of Dale Carnegie Course: Effective Communications and Human Relations graduates. This course will help you master the capabilities demanded in today's business environment. You'll learn to strengthen interpersonal relationships, manage stress and more...

The Leadership Advantage

This 3-day program gives you the essential pieces for understanding and cultivating leadership abilities. It emphasizes the principles of superior leadership - from listening creatively and fostering trust to forging collaborative relationships and boosting team results. But this training goes beyond theory - giving you the practical tactics and techniques to become an effective leader. Fully more...

From Contacts Plus

Facilitation Skills ...ective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions. This workshop has been created to make core facilitation skills better understood and readily available more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita more...

Survival Skills for the New Trainer ... the elements of good questions. Understand how to apply listening skills. Develop rapport building strategies. Describe the essentials of presentation skills. Program Contents: What Makes a Good Trainer? Projecting the Right Image. Being Genuine. Acting Assertively vs. Aggressively. Asking the Right Questions to Get the Right Answers. Listening. Connecting With People. more...

Skills for Administrative Assistant ...efficient. Improve your communications skills, including listening, questioning, and being more assertive. Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people. Program Contents: Personal Best, Professional Best. Putting Others at Ease. Distorted Thinking. The Steps to Feeling Good. Assertiveness. Communication Skills. Asking and more...

Conducting Effective Performance Reviews ... goals. Develop skills in observing and giving feedback, listening and asking questions, for improved performance. Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere. Develop strategies for managing employee performance. Program Contents: The importance of performance appraisals. How to avoid stereotyping. Developing more...

From Dale Carnegie Training of Ohio and Indiana

Strictly Business The Dale Carnegie Immersion Seminar

If you've always wanted to take the Dale Carnegie Course but could never find the time, then this program is the one for you. Focusing strictly on business issues and communication, you will gain the benefits of the Dale Carnegie Course to enhance your business operations. In this program, you will focus on building stronger teams, communicating for clarity and becoming more effective in your more...

From Expat 2 Expat Co. Ltd.

Conversational English - Level 3 to 6

This course is designed to develop the studenta s conversational skills, pronunciation, vocabulary and grammatical knowledge. The course is based on different books from Cambridge and Oxford depending on needs of the student(s) All classes can be tailor made depending on the needs of both students and enterprises. The levels begin a 3; students who can talk in shorter paragraphs and limited more...

From H2 Training & Consultancy Ltd

Counselling Skills

Although counselling is sometimes considered inappropriate or irrelevant in the workplace, many serious personnel problems might be avoided if counselling skills were used early on. H2 Counselling Skills training will enable participants to develop and use key skills appropriately and professionally in a wide range of situations, including: giving and receiving feedback; supporting colleagues more...

From RapidBI Ltd

Ready made training content courses

... * Appraisal skills & performance management * Effective Listening Skills * Conflict Management * Dealing with Difficult People * Customer Care * Learn to learn * Talent Management * Performance management * Change Management * Developing a Training programme * Create a training Plan * Managing Training * Giving & Receiving Feedback * Presentation Skills * Coaching Skills * more...

From Sapphire Training & Consulting, LLC

Listening to Feedback

Active listening is a crucial skill for effectively following. In business, information occasionally gets reinterpreted as it travels among receivers. This course will discuss the differences between active listening and passive listening and facilitate an active listening exercise. It will utilize some role playing to evaluate how well one person listens to another. more...

Establishing Interpersonal Skills

In organizations today, there is an expectation that Managers will have effective interpersonal skills in order to communicate with their employees. While some people posesse this skill naturally, it is a skill that can be developed over time through practice. This class is designed to help individuals practice the art of using interpersonal skills in everyday interactions. more...

Listening to Your Employees

Employee buy-in is critical to a manager’s success. Your employees have to trust you and understand that you are looking out for their best interests. In this session we discuss techniques that a manager can use to effectively listen to their employees and provide feedback to demonstrate their listening skills. more...

From SETTEC

Call Center Excellence

Keeping current and competitive has never been more challenging for customer contact centers as it is now; with the economy state, emerging competitors, global markets and continually evolving technologies. Still, well trained call center employees are at the heart of creating the competitive edge for any successful call center. As the voice of the company, call center representatives must be more...

From Tekton Academy

Meta-Coach Training ISNS - USA ...d motivation states in yourself and others. Leading edge listening skills for the seeming magic of hearing what is not being said. Persuasion and influencing skills for leading yourself and others to achieve personal goals. Rapport skills for creating business and coaching success. A precision questioning model for getting to the heart of profound change. Accelerate performance with more...

From Everrise Training & Consultancy

English Language Communication Course For Company Staff

... coherently a understand communication techniques and listening skills a provide ways on obtaining effective written communication a describe how the right attitude and behavior helps to have effective communication a understand the power of good communication skills a verbal and non verbal. Program outline- The course is designed to improve any or all english more...

From Skillstudio Limited

Communication Skills Workshop in Birmingham - Learn to Influence People and Improve Working Relationships

Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role more...

From Opposite Leg Creative Company Ltd

Communication Skills Training ...nication skills in themselves * Improve their listening skills * Learn how to build rapport through body language * Learn how to develop conversation and create conversation in the moment * Learn how to effectively use their voice and body * Connect with their ability to empathise * Understand how to have presence * more...

From Agape School of Education Pte Ltd

French Speech and Drama for Kids

This program aims to enable children to acquire the four skills in French, listening, speaking, reading and writing, through gestures, creative speech, songs, plays and dances. While learning French, children pick up dramatic, literary and creative skills. Children will be able to enhance thought and creativity, make new friends and boost their self-esteem more...

Mandarin Without Fuss We adopt revolutionary and creative ideas to help students master the Chinese language effectively in the shortest possible time. Our innovative methods of teaching and materials cater to students of different abilities, either visual, kinesthetic or auditory. Upon completion of the course, their skills in listening, speaking, reading and writing will see a drastic improvement, helping them in more...

From Spectrum Training Services

Graduate Development - Developing Business Awareness

...ating Effective questioning techniques There is more to listening than you might have heard! Word Power - How to use different styles and patterns of language Structuring your message and clarifying expectations Recognising the importance of timing when communicating messages Time to reflect on how and what you deliver to others and identify the Key Results Areas for your job. more...

Effective Communication Skills

If you wish to develop powerful communication techniques and strategies, this workshop will enable you to explore, practice, and perfect the skills of becoming an outstanding communicator. From interpersonal communications, to influencing larger groups during negotiations, and meetings, you will be exposed to dozens of ways to dramatically improve your communication effectiveness! Course Aims: more...

From Relevant Trafik

Social Media Training Onsite Classroom Based Training

...ia tools through practicing some key tactical activities: listening, connecting, contributing, communicating and community-building. We will train you in exploring the social web and for hands-on learning. You will gain an advanced understanding of social media concepts and the culture of the social web. This training addresses planning a social media strategy and social media measurement, more...

Social Media Training Online Video Conference

...ia tools through practicing some key tactical activities: listening, connecting, contributing, communicating and community-building. We will train you at your location in exploring the social web and for hands-on learning. You will gain an understanding of social media concepts and the culture of the social web. Instruction is provided by remote viewing software and skype chat or phone chat. more...

From Spectrum Training Services

Assertive Behaviour

There you go again you have said yes to something you know you should have said no to. How did it happen this time? We can all benefit from an increased awareness of the way we interact with others and the effect of what we say and do. In a healthy and professional workplace we need to be able to negotiate clear boundaries around work demands and pressures and this requires assertive behaviours more...

From The Training Clinic

FACILITATION SKILLS

Practice effective facilitation and group process skills. Identify the five stages of team development. Use listening skills, paraphrasing, asking basic and follow-up questions, how to form groups and achieve the learning objective efficiently. Applications for this workshop are in TQM facilitation and problem solving sessions for new and continuing teams. more...

Train the Trainer Workshops and Certificate Programs

The Training Clinic is Americas train-the-trainer leader and has been since 1977. We offer quality in-house professional development training programs for trainers, training managers and coordinators, training designers, supervisors, managers and secretarial support staff. We focus on the effective, inter-active design, delivery and management of training. We practice learning by doing, not just more...

From Cosensa Learning & Development Ltd

Motivational techniques Course Objectives: This course provides delegates with practical strategies to motivate their team for optimum performance. It demonstrates how to identify common de-motivators and prevent those from attacking morale. You will learn about behavioural analysis, improving your skills in understanding the unique needs of individual and also the effective communication techniques that can be used to more...

The Proficient Supervisor and Manager Course Objectives: When professionals are given new leadership responsibility, their success depends on how quickly they adapt people-management skills to complement their expert knowledge. These essential skills for new supervisors and managers do not come naturally and this course demonstrates what is required and how it can be learnt. Delegates will develop the confidence to put their more...

Managing the Discipline Grievance Process ...re Clarification of background data Probing techniques Listening skills Controlling the interview Gathering information Flow of information Gathering evidence for all criteria Recording the information The Assessment process includes Evaluating evidence Information reported Validity Removing personal bias Clear reporting of relevant evidence for each area The involvement between more...

Recruitment Interviewing Skills incorporating NI Legislation Course Objectives: This interactive one-day training course provides guidance on preparing adequately, interviewing expertly and avoiding the legal pitfalls of an interview. It has been specifically designed for organisations in Northern Ireland to address the unique employment legislation that exists in the country. Contents: Planning the interview Interviewing do's and don'ts Northern more...

From Target Learning

Target Listening - Listen, Learn & Remember

Do you... * "Zone out" during meetings or discussions? * Have difficulty "reading" a person's body language? * Respond inappropriately during meetings or discussions? * Can't take effective notes during meetings or discussions? * Avoid speaking with certain people because of personality conflicts? * Have trouble retaining complex information during meetings or discussions? If more...

From Optivation

Customer Service Series- Unit One Unit One: Best Practices in Building Customer Relationships - 3 Hours September 14 Bemidji State University - Bridgeman Hall 204 - Establishing a vision for customer relationship building - Listening - Effective use of questions - Presenting information - Effective language - Concluding interactions more...

Customer Service Series- Unit Two Unit Two: Professionalism - 3 Hours This course is held on September 21 Bemidji State University a Bridgeman Hall 204 -Establishing a vision for customer relationship building -Listening -Effective use of questions -Presenting information -Effective language -Concluding interactions more...

Customer Service Series- Unit Three Unit Three: Dealing with Difficult and Diverse Customers* - 3 Hours This course is held on September 28 Bemidji State University a Bridgeman Hall 204 -Establishing a vision for customer relationship building -Listening -Effective use of questions -Presenting information -Effective language -Concluding interactions more...

From John Sturtevanta ™s Business Writing Seminars

Speak Like You Mean It ...e morning session includes: a Physical warm ups a Listening Skills a Spontaneous Thinking a Improvisation Structures a Body Language Skills a The Power of Sounds a Two-minute presentations a and much more. Theresa Li a John is an excellent speaker and is able to engage the class with stories that make his concepts relevant. I highly recommend this to anyone in more...

From Asktenali.com

Communication Workshop

Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your more...

From Kawas Consulting SAL

Advanced Selling Skills

Objectives: This workshop focuses on the changes and challenges taking place in today s dynamic markets and how to face those changes and challenges in an objective and scientific approach. This program can be also delivered in Arabic. Outline: 1- History of sales 2- What is selling? 3- Personal Selling 4- Time management for salespeople 5- Why People Buy? 6- The psychology of more...

From Create-Learning

Team Building Program Accountability and Team Cohesion

... the department on communication techniques that focus on listening for enhanced understanding as well as skills to motivate others to do great work. We will facilitate and train the staff in effectively building a team using the a Team Dimension Cyclea highlighting the need for constant measurement of success and failure with the teamsa projects. Additionally we will facilitate all more...

From NobleProg - IT training courses

German Survival Course

...listening, lots of speaking, active practice Recommended not to write down translation of German words or phrases into English, as an artificial step will be created that restrains the participant to learn faster At the end of each class students will get introduced to a phrase of farewell (e. g. a Auf Wiedersehen!a , a Bis zum n chsten Montag!a , a Sch nes Wochenende!a ) Focus on more...

From Global Innovative Campus

ESL - English for Engineers Technicians and Technologists 40 Hrs ...s will be largely computer based with additional reading, listening, interacting and practical application components. Classes will include a grammar lesson followed by activities to reinforce the grammar while developing vocabulary, speaking skills, writing skills with a focus on student's professional objectives. Listening and reading comprehensions will finish off each class. Each level will more...

Resolving Conflict in the Construction Project Environment 18 CEUs ...cation Communication And Conflict Communication Skills Listening Speaking Questioning Conflict Styles How We Learn To Address Conflict The Four Styles Using Our Styles Interacting With Others A Model For Interaction Planning For Meeting Hear Understand Plan For The Future Day 2 Defining Negotiation Knowledge, Skills, Attitudes For Negotiators Distinguishing Types Of more...

From Illumine Training

RapidConsensus - facilitating major meetings and decisions

This workshop teaches the simple but powerful process of rapidly mining the collective knowledge of a group, reaching consensus on the best way forward and ensuring ownership and effective action. If you need training for fast facilitation of groups conducted in a structured way, you will find the Rapid Consensus approach to be highly effective. For more information go to www. illumine. co. more...

From Watt Works Consulting Ltd

Turbo-Charged Selling with NLP

This course will provide you with a variety of NLP techniques for use throughout the sales cycle to give you the maximum chance of turning a sales prospect into a confirmed and committed sale. This course will make a significant difference to your sales performance, and covers initial contact all the way through to closing the sale successfully. more...

Get The Edge At Interviews

This course will provide you a wide range of skills and techniques to ensure you build rapport effectively, manage your state to give you the best chance of success, improve your listening skills (to get the information you need) and much more. Wea ™ll teach you the strategies that the most successful interviewees use, and give you a rarely-glimpsed view of what interviewers are really more...

From Iridium HRD Consulting Limited

Communicating and Influencing with Integrity

This two day presentation skills training course/ workshop covers : understanding how different people communicate because they have different filters, building rapport, excellence in listening, handling conflict, assertiveness. It is delivered by Gill Graves author of Presenting Yourself With Impact. Effective presentation skills are key to success in today's business environment; whether it is more...

From Last Minute Training

What it Takes to Listen - Listening Skills

...- 4:30pm Enhance your relationships through Effective listening skills Effective listening saves time, prevents misunderstanding and error, and reduces stress. Everything from your personal relationships, to your career results will improve once you practice the secrets of effective listening. To learn and practice the secrets of effective listening, join Canada's premier listening coach more...

Making the Transition to Management - 2 Day Seminar

...gation and performance management * Practice your listening and feedback skills * Become an effective member of the management team What You Will Cover * How to build successful relationships with Managers, peers and direct reports * Know what is expected of a Manager * Learn how to flex your management style to manage with more confidence * Seven more...

Enhance Your Relationships Through Effective Listening Skills ...able: 2 To learn and practice the secrets of effective listening, join Canada's premier listening coach for the fast-paced, fun, experiential workshop called: What it Takes to Listen : Building results and relationships through listening. You can look forward to a fast paced, interactive workshop, filled with theory bursts, experiential and awareness exercises, self-assessment tools and more...

The Leading Edge: Leadership through Effective Communication ...lf Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate accountability and courage when executing decisions and communicating with staff. * Improve staff performance by identifying and overcoming the causes that block achievements. * Accept others and their opinions to combine their skills for the most effective team environment. * more...

Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and more...

Decisiveness with Distinction Decision Making and Problem Solving Participants who complete this workshop will: Determine own level of clarity. Understand the need for effective goal setting and achievement. Implement the principles necessary to make objective, team consensus decisions. Identify own position on personal integrity and fairness. more...

Client Care Representative CCR Certified Training Program 2 Days ...articipants learn effective communications skills, active listening and problem solving skills which is immediately transferable to daily work. Participants will learn the best format for quick problem resolution in a team environment. Gathering information in an orderly manner promotes confidence in agents to resolve issues, builds cooperation in the group and fosters customer confidence. A more...

Skills for the Administrative Assistant Understand the importance of professional presence on the job; learn how to self-manage to become more effective & efficient; Improve their communications skills, including listening, questioning, & being more assertive; Increase their effectiveness... more...

The Leading Edge Leadership through Effective Communication ...lf Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate accountability and courage when executing decisions and communicating with staff. * Improve staff performance by identifying and overcoming the causes that block achievements. * Accept others and their opinions to combine their skills for the most effective team environment. * more...

Communicating Effectively for Optimum Outcomes Upon completion, you will: Identify common communication problems that may be holding them back, develop skills in listening actively & empathetically, Identify what their non-verbal messages are telling others, Develop skills in asking questions & more more...

Communication Strategies This workshop will teach how to: Identify common communication problems that may be holding you back; Develop skills in asking questions; Identify what their non-verbal messages are telling others; Develop skills in listening actively & empathetically. more...

Communication Strategies Communicate with Power Designed to help you improve your interactions with other people in your workplace or at home. It gives learners the opportunity to improve the critical communication skills of listening, asking questions & being aware of nonverbal messages. more...

Sharpen Your Listening Skills for Better Communication Topics included in this course: Why is Communication so Important in the Workplace?; Barriers to Good Listening; Popular Listening Myths; Defining Listening vs. Hearing; The Productivity Factor; Are you a Good Listener?; Proactive vs. Passive... more...

From Skills Matter

OSGi Dynamic Module System for Java - 4 days - UK

...nregistering a Service * Looking up a Service * Listening to Services Tracking Services * Introduction to ServiceTracker * Extending the ServiceTracker Class * Cardinality and Selection Rules Service Properties * Registering Service Properties * Filtering on Properties Concurrency * The Price of Freedom * Review of Java Concurrency more...

From Abar Solutions

Enhancing Leadership Skills Success in business and social environments is largely dependent on the effectiveness of our interactions and communication with other people. Successful leaders are those who possess powerful communication skills and an understanding of the differences in the way people interact. Effective human interaction and understanding othersa ™ communications are essential for career success and more...

From Benjamin Bonetti Ltd

NLP Presentation Skills ...ication techniques that enable them to adapt to different listening and learning styles Learn how to project your voice, tonality and inflection Learn how to deal with resistant views Learn how to work with the human representation system Learn how to answer questions from the floor in a competent and effective manner This course is ideally suited to senior managers who want to sharpen more...

From Who are you now?

Introduction to Counselling Skills (Listening Skills and Self Awareness) Starting 5 January, 2012 (ICS120105) Thursday: 5 January, 2012 (10. 00-13. 00) Saturday: 7 January, 2012 (10. 00-16. 00) Thursdays: 12, 26 January; 2, 9, February (10. 00-13. 00) Saturday: 25 February (10. 00-16. 00) Cost: 250 ( 50 of which is a non-refundable deposit) Discounts for voluntary sector/ charitable organisations. Venue: Norwich Central Baptist Church, Duke Street, more...

From Treeline Training, Inc.

Managing Technical Professionals All managers face challenges, but managers of technical professionals face an additional and unique blend of challenges. Whether it is scientists, engineers, health professionals, or architects the nature of technical professionals and their work requires a second set of management tactics. Learn tips and tricks on how to manage, lead, motivate, and communicate effectively with teams focused on more...

The Communication Mystery Solved This is an accelerated learning program in which learners will complete a series of activities through which they will learn communication skills, as well as uncover a murder mystery. In this course the instructor plays both the trainer, as well as a cantankerous police chief. The theme transports participants through assertive speaking skills, active listening skills and appropriate conflict more...

From Who are you now?

Can you hear me

We are offering a series of 6 week courses - an introduction to listening skills and self awareness. Are you listening to me? Do I ever feel really listened to, heard, understood? How well do I listen to others - to my friends, my partner, my children? Can I listen to myself? Do I know how I feel in different situations, as I meet different people? Do I know what that might more...

From Linkage, Inc.

Driving Innovation Train-The-Trainer Program ...tain a level of growth that satisfies their shareholders. Listening to their customers, keeping an eye on competitors, and investing in research and development is not enough to sustain long-term success. Participants of the Driving Innovation: Train-The-Trainer Program will become certified to deliver Driving Innovation. This program will equip you to use proven processes and tools for more...

From Leaders Workshop

Effective Communication Skills

TRAINING WORKSHOP ON EFFECTIVE COMMUNICATION SKILLS ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Communicating effectively is perhaps the most basic critical skill to an organization s success. Good communication is not just about speaking well. It is also what you do not speak. Your Body Language speaks louder than your words. It is what you speak and how you speak that needs to be worked more...

From The Office Training Company

Communicating With Confidence

Do you - Ask powerful questions that get you the answers you need? - Manage and resolve conflict effectively and positively? - Know how to impact positively on other people s feelings? - Get the best from those around you? - Build rapport easily? - Feel successful? What would your life be like if you did? Communicating effectively requires a balance of listening, questioning and responding more...

From Morris Interactive

IMPACT Sales Workshop ...kshop is for you. The focus is on building relationships, listening to your clients needs and then formulating the perfect response. Who should attend: Salespeople, business people, account managers, sales managers, anyone who is involved with customer relations, and those looking to improve their sales and relationship building skills. Why you should attend and what you will learn: more...

From Created Life Strategies LLC

Living A Created Life

Living on Oughta-Pilot is letting an "ought to" or a "should" be the primary motivation for how you live your life, the choices and decisions you make and the attitudes and feelings that arise. It IS possible to walk your own path instead of one chosen for you that youa ™ve been taught you ought to follow. You can either spend your life chasing dreams or disconnect your Oughta-Pilot(tm) more...

From Edista Testing Institute

Manual Testing Skills for Better Productivity ...cation a Focusing and Defocusing a Observation a Listening a Math a A lot morea If you were to believe the people who took this workshop earlier then you would have to believe that this is one of the most interactive sessions. The delivery method is to put each tester and manager in the hot seat of testing various software products and helping them learn, how they could be more...

From Matrix Mindset Pty Ltd

NLP Practitioner Certification Training

Accelerated NLP Practitioner Certification Training Course: 7 days or 130 hours flexible. We now offer modulised weekend trainings An individual without information cannot take responsibility; an individual who is given information cannot help but take responsibility Jan Carlzon Attend our fun and interactive NLP Training Seminar & become Certified as a NLP Practitioner! Learn the more...

From Pearlcatchers Ltd

Crucial Conversation - personal effectivenss and communication skills

Learn how to maintain effective working relationships by tackling those difficult conversations promptly and confidently Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict more...

From PTR Training

Coaching for Maximum Performance Good leaders do not just manage employees, they coach performance. This interactive course will teach you the how-toa ™s of coaching for excellence. Youa ™ll learn how to enhance core competencies of each employee and instill team values and concepts that make a championship team. Help your employees be more productive by calling us today! more...

From Expanding Thought

Manager as Coach

...-day workshop includes the following topics: motivation, listening preferences, asking questions, delegation, behavioral characteristics, body and verbal language, and crucial conversations. The workshop is interactive, experiential and case-study-based. The small-group coaching will follow the workshop and reinforce the learning. By the end of the program participants will be able to: more...

From London Language Centre

Evening and Weekend English Conversation and Pronunciation This is suitable for people who want to improve English conversation, speaking and pronunciation. It is suitable for people with an intermediate understanding of English grammar and vocabulary. This class involves speaking and conversation. This course teaches you English pronunciation and how to improve your spoken English so that people will understand you. You will have the opportunity to more...

Intensive Business English This is ideal Business people, professionals and entrepreneurs. It is useful if you wish to work in the UK or an English speaking environment. It is suitable for intermediate, upper-intermediate and advanced speakers of English. The minimum educational requirement is high school qualifications. The minimum requirement of English is intermediate. This course has an aditional conversation more...

Intensive English This course is suitable for anyone interested in learning all areas of the English language. During this course you will have the opportunity to develop your reading, writing, listening and speaking ability. This intensive course also gives you a daily conversation and pronunciation class. The combination of general English skills as well as conversation practice is a fantastic way of learning the more...

General English This course is suitable for anyone interested in learning all areas of the English language. During this course you will have the opportunity to develop your reading, writing, listening and speaking ability. We have small classes on average 5-7 students, this is great for giving students the attention they need to learn quickly and efficiently. more...

Summer School - General English for Children This course is suitable for any child interested in learning all areas of the English language. During this course you will have the opportunity to develop your reading, writing, listening and speaking ability in a lively and fun environment. There is also the opportunity to do sports, activities and excursions around London as a part of this course. more...

English Conversation and Pronuncation This is suitable for people who want to improve English conversation, speaking and pronunciation. It is suitable for people with an intermediate understanding of English grammar and vocabulary. This class involves speaking and conversation. This course teaches you English pronunciation and how to improve your spoken English so that people will understand you. You will have the opportunity to more...

From Expanding Thought

The Fluent Listener We spend at least 50% of our time at work listening, so we better do it well. The Fluent Listener is a highly interactive half-day workshop that improves your listening fluency by: - Assessing how you listen at work - Approaching conversations as moments of shared meaning, not transactions - Practicing attention mastery - Identifying four listening habits, their strengths and challenges more...

From BodhiH Training Solutions

Communication Skills ...NLP based communication a Communication exercises a Listening skills a Communicating across cultures All our corporate training programs are customized to the clientsa ™ requirements. For more information contact: BodhiH Training Solutions 262, 2nd Floor, T. C. Palya Main Road, Hoysala Nagar, Off Banaswadi Outer Ring Road Bangalore a 560 016, India Ph: ++ 91 80 4204 more...

Negotiation Skills ... a Planning workable concessions and alternatives a Listening, questioning and assertion skills a Creating a a win-wina ™ situation a Bargaining skills a Action planning All our corporate training programs are customized to the clientsa ™ requirements. For more information contact: BodhiH Training Solutions 262, 2nd Floor, T. C. Palya Main Road, Hoysala more...

From Potential Unearthed Ltd

Recruitment and Selection Appointing the right people is a fundamental ingredient for the success of any organisation together with being the beginning of a significant period of investment. By getting the process right it can lead to low turnover and high productivity, haphazard recruitment selection, on the other hand has serious implications for the success of the organisation. This course aims to equip you with the more...

From The Recording Arts Center

The Art of Mixing

...esults. Emphasis is placed upon the importance of careful listening and the creative use of techniques designed to help students develop their own style. Students will work through real world examples and mix a song in Studio A as an individual project. Prerequisites: Although enrollment is open to anyone seriously interested in the field of professional audio production and music recording, more...

From Alexander Voice Works

Harmony Singing Workshop Auckland

Learn to harmonise, pitch your voice, improve listening and rhythm skills, enjoy singing with others and sing beautiful songs from around the world. Whether you already sing and want to develop your voice and musical skills, or are a beginner, this course is for you! Supportive and relaxed environment - no experience necessary. more...

Harmony Singing Wellington High School Learn to harmonise, pitch your voice, improve listening and rhythm skills, enjoy singing with others and sing beautiful songs from around the world. Whether you already sing and want to develop your voice and musical skills, or are a beginner, this course is for you! Supportive and relaxed environment - no experience necessary. more...

From Cornwall Partnership NHS Foundation Trust

Inter-personal Skills

...: This 1 day programme offers an overview of barriers to listening, giving and receiving feedback, assertiveness skills, negotiation and attitudes and values and gives delegates the opportunity to practice some of these skills Learning Objectives: a Identify their own listening barriers and how these can be addressed a List the principles of effective feedback and rationale for these more...

From Student Shelter In Computers ®

Student Shelter In Computers Authorized Prometric American ETS iBT TOEFL Testing Coaching Training Center Lahore Pakistan ...T Test Content The TOEFL iBT measures skills in reading, listening, speaking and writing, and requires you to combine 2 or more of these skills to respond to a question. For example, you might read a passage or listen to a lecture in English, and then write or speak your answers in English. for more information on test content. New Sample Test Questions You can also review to become more more...

From Talent Shapers

Communication Skills

OBJECTIVES: At the end of the program, the participants will be able to: a Identify their individual personality styles and also the other four styles and successfully adapt to people behaviours. a Understand the various types of communication and the components of effective communication a Apply and practice effective verbal and non verbal communication a Understand the importance of more...

From Leads Learning And Development Services

Ultimate Selling Ultimate Selling is all about developing frontliners with self-confidence, pride and a sense of purpose in delivering their crucial daily responsibilities. Participants will be trained on understanding customer needs and expectations through listening and questioning skills, making a sales presentation that increases the probability of sales, identify critical points in the sales and service more...

Service With A Purpose - Frontline S. W. A. P. Frontline is the first program of the SWAP series. It is all about developing frontliners with self-confidence, pride and a sense of purpose in delivering their crucial daily responsibilities. Participants will be trained on understanding customer needs and expectations through listening and questioning skills, managing their emotions when dealing with difficult situations and various more...

From Thoughtline Consulting

Development Programs Paradigm Shift focusses on three core areas: Self Development Programs (SDP) Managerial development Programs (MDP) Leadership Develoment Programs (LDP) The above training interventions can be offered as an entire package or as individual programs. Customization is a must for all training interventions. We, as a matter of protocol, conduct pre and post training evaluations. A report will be more...

From Get Set 4 Success

NLP Practitioner

...multimedia pack, a course manual and books. 2. After listening to the CD's and working through them in conjunction with a manual and test based on them, then you will attend the intensive NLP Practitioner Course. Here with your trainer you will enhance your learnings from the pre-course study and refine techniques through hands on and practical experience within the group training. In more...

From Best@Selling

Master Selling Series ...listening, and questioning. The format is interactive so you get the skills you need to immediately apply to your selling. The classes are over lunch in a 2 hour format which can be easily scheduled for busy sales professionals. The next program begins in January (the 23rd.) 1. The Secrets of Persuasion Have you noticed how successful sales professionals quickly build trust and shorten more...

Speed-Read People and Influence Them at Work

Have you noticed that some people are easy to work with and others are much more difficult? You can make it easier to work with others when you understand how to a reada the people you work with. There are clues you can use that will show you what to do. What are the clues? You see the clues every day. Yet most people are unaware of them. As a result they miss the opportunities to use the more...

From Pierson Requirements Group

Business Process Management Facilitation ... class are to: - Provide practical exercises for: active listening skills; planning a BPM session; building agendas for decision making sessions; questioning techniques; consensus building and facilitation techniques for controlling group dynamics - Give each participant the opportunity to facilitate specific techniques for different types of BPM workshops and provide individual mentoring more...

Facilitated Session Leader ...eminar are to: - Provide practical exercises for: active listening skills; planning a session; building agendas for decision making sessions; questioning techniques; consensus building and facilitation techniques for controlling group dynamics - Give each seminar participant the opportunity to facilitate specific agendas for different types of workshops and provide individual mentoring more...

From PERCON The Strategic Interveners

Feedback Skills

Improved interpersonal skills essential for developing feedback To make them aware about the importance of listening for evolving feedback skills To understand the importance of feedback through Inter-rater reliability in performance assessment and the skills involved Assessment of Feedback Skills Improving resilience through introspection How to respond to critical feedback more...

From ESL Tutoring Services

Private English lessons with ESL Tutoring Services

Private English tuition at a time and location that suits you! ESL Tutoring Services provides qualified and experienced ESL Teachers for one-on-one English language coaching to suit your language needs. For example, you may like tuition in any of the following: Business English, IELTS, Accent Reduction and Pronunciation, Grammar, Comprehension (reading and/ or listening skills), more...

From University of Calgary English Language Program

13 Week ESL Semester Programs In these programs, you will take a communicative approach to learning English. Each program is made up of separate courses in speaking and listening, reading and writing, and grammar. Twelve weeks of instruction with a week of exams to follow. more...

From Motivational Interviewing Training

Motivational Interviewing Preparing People for Change Theory and Skill Building Training Seminar -httpuserserolscomksciac

... Strategies and Techniques. Includes empathic/ reflective listening & practice in each strategy. *Build Motivation for clients at various stages of readiness and motivation. *Learn and Practice Strategies to deal with Discord - Resistance. *New! Understand how the Motivational Interviewing Treatment Integrity (MITI) scale and criteria are used to determine MI adherent interventions. *Learn more...

From Marigold Consulting

Workplace Interpersonal Communication Strategies Workplace Interpersonal Communication Strategies. That certainly is a mouthful, but what exactly does it mean? Simply stated, this seminar is about helping you develop an array of communication skills to enable you to not only function more productively in your workplace, but to also strengthen those key working relationships with your colleagues, supervisors, and managers. Module 1 focuses on more...

From Motivational Interviewing Training

Motivational Interviewing Training Theory and Skill Building ... Strategies and Techniques. Includes empathic/ reflective listening & practice in each strategy. *Build Motivation for clients at various stages of readiness and motivation. *Learn and Practice Strategies to Deal with Discord - Resistance. *(New ) Understand the Motivational Interviewing Treatment Integrity (MITI) scale and criteria used to determine quality interventions. *Learn to Develop more...

Motivational Interviewing Theory and Skill Building Training Seminar -httpuserserolscomksciaccaMIannouncehtm ... Strategies and Techniques. Includes empathic/ reflective listening & practice in each strategy. *Build Motivation for clients at various stages of readiness and motivation. *Learn and Practice Strategies to Deal with Discord - Resistance. *(New!) Understand the Motivational Interviewing Treatment Integrity (MITI) scale and criteria used to determine quality interventions. *Learn to Develop more...

From Marigold Consulting

Communication Calisthenics

Composer John Powell once said, a Communication works for those who work at it. His quote suggests that being an effective communicator is not something that just magically happens. Rather, we must continually exercise our communication skills. This is particularly true in the workplace, where communication can often seem like a tug-of-war. Communication Calisthenics is a two-day seminar designed more...

Workplace Communication Boot Camp During this seminar, attendees will strengthen their active listening skills and exercise giving and receiving constructive feedback. Through interactive activities, participants will discover how to voice disagreement without getting bent out of shape and learn how to work out conflict constructively. The session will conclude with a discussion of how to rid the workplace of the excess weight of more...

From University of Calgary English Language Program

One-Month Intensive Summer Courses Our intensive summer courses use communicative tasks, group work, and project-based workshops to develop oral fluency and functional skills. An integrated five-week course focusing on speaking and listening. more...

From Epoch Australia

Communication Influencing Skills

This program focuses on developing the skills needed to positively influence customera ™s decisions. They will also be taught and practice a powerful technique to motivate and influence their prospective clients to answer questions in order to identify their needs. This is achieved through a series of well-structured role plays which allow people to answer, knowing that it is advantageous more...

From The Leaders Institute

High Impact Leaders

...kills focused on in this program include public speaking, listening, people skills, memory, problem-solving, and the ability to develop more leaders within the organization. Over the past decade, our instructors have conducted hundreds of courses and seminars in which we have asked participants 'What's the most frustrating part of your job?' The most common answers to this question are: more...

From Best Training Centre

Life in the UK test centre ESOL with Citizenship course Citizenship test Weekend courses

... citizenship context course. The course is a speaking and listening course and is used to obtain the British Passport or Indefinite Leave to Remain including Naturalisation At Best Training Centre we provide the course during the weekdays and at weekends. The training can be arranged around your family or work schedule. At the end of the course there is a speaking and listening test carried more...

From Spearhead Training Group Ltd

Sales Support Training

Your customers are most strongly influenced by the people they meet from your company. As such, your companya ™s image is in the hands of anybody from your company who has customer contact. This course will show your non-sales personnel their role in building business. Delegates will learn how their behaviour can affect your relationship with a particular customer, how to spot danger signals more...

From Best Training Centre

Citizenship course for Indefinite leave to remain and British citizenship

...r writing involved as the course is mainly a speaking and listening course. the course over a 40 hour period during the weekdays and at weekends. We can also arrange your training around your schedule. At the end of the course there is a speaking and listening test carried out by an examiner from approved examining body. Our staff are multiligual, we speak Tagalog, Spanish and Urdu. Our more...

From The Training Experts Ltd

Sales Force Performance Management Unless there is continuous development of individuals and teams within any organisation, performance will not improve. This one day course aims to equip delegates with the necessary skills to effectively and confidently manage individuals and teams in order to achieve high levels of organisational performance. Target Group This course is aimed at managers and team leaders within a more...

Sales Skills This one day course aims to help develop the individuala ™s sales skills in confidently and successfully selling the services offered by their respective businessa ™s to their face to face and/ or telephone based customers. Target Group This course is aimed at sales personnel who are either new to the sales role, or wish to improve and build upon their current skills. Objectives more...

Dealing with Difficult People Developing your understanding of behavioural types is the first step in formulating a way of dealing confidently with difficult people and situations. Target Group This course is aimed at managers, senior staff or any personnel who wish to deal with difficult situations assertively. Objectives By the end of the course, delegates will be able to: Analyse their behaviour and that of more...

Achieving Excellence in Customer Service This one day course aims to help delegates to explore the concept of excellent customer service and how that differs from acceptable or poor service. It is an intense, powerful and interactive course designed to encourage delegates to question their own behaviours and to consider how they can change for the better. Target Group This course is aimed at any level of personnel who come into more...

Influencing People This course enables the delegate to act with greater precision and credibility when communicating with other people. It explores the effect communication styles and interpersonal skills have on the ability to persuade others, and will help the delegate develop powerful techniques to put across ideas in a dynamic winning way. Target Group This course is aimed at Managers and senior staff, who more...

From Accelerated Sales Training, Inc.

The Secrets of Cold Calling Success System Sales Training and Telesales Training

...technically and not asking the right questions or lacking listening skills resulting in lost sales or no sales at all? The big problem today in cold calling on large corporations and selling technology solutions, is that it is so hard to get a response. The salespeople are so afraid of cold calling rejection and overall the cold call effectiveness is pathetic. It is a bad situation but more...

From TrainSmart, Inc.

Business Communications A comprehensive communications course providing the participants with the knowledge and skills to become an effective communicator. In this interactive course, participants will learn the communication process and understand their communication style. They will learn to quickly organize and create clear, concise and correct written communications. Participants will practice using theories in role more...

From California Peer Support Association

California Peer Support Training Week

...essential components; time will be spent enhancing active listening skills; we will address the need to work closely with a mental health professional who understands the personality traits of an emergency responder and the trauma they deal with each day; how to best respond to issues of substance abuse, grief, marriage and family conflicts, alcoholism/ addictions, and suicide. Target more...

Difficult Debriefings and Death Notifications

Difficult Debriefings and Death Notifications Instructor: Maxine Lynch Target Audience: Police and Fire Peer Support Personnel and Supervisors. This is a 4 hour class that gives the peer supporter hands-on practice conducting defusings and debriefings. Role play scenarios are realistic. Participants will increase their knowledge, skill level, and confidence in their abilities. Participants more...

Basic Peer Support Training

... Introduction to Peer Support Setting up your program Listening Skills Confidentiality Critical Incident Stress Management Role of the Mental Health Professional Grief, Bereavement, & Loss Depression Marriage & Family Issues Addictions Suicide Taking care of you Individuals can expect to take away from this class an understanding of peer support concepts, information and more...

From Lighthouse Consulting Partners

Professional Services Program (PS) At the heart of the PS program are courses helping people to better frame their business context, listen to client needs, facilitate to consensus, articulate value, collaborate and present solutions with confidence! Workshops (10 days): The Professional s Toolkit Creating Valued Solutions Making the Business Case Collaborative Consulting Presentations That Count In many companies, the job of more...

From Fathom Corporate Training

SALES SKILLS WORSKHOP

... program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most. Participants can expect to increase sales by learning to build a greater understanding of each client s particular situation, needs, and strategy. Workshop participants learn to determine how their company and product/service provides more...

SALES PROCESS SEMINARS

From Advanced Concepts

Effective Communication ...ion roadblocks or barriers X Demonstrate active listening skills X Be assertive and empathic when dealing with others X Provide constructive feedback X Plan the flow of communication X Describe how communication skills an leadership are related X Identify the impact of non-verbal behaviour as well as other barriers to effective communication X Understand communication and more...

From Mobile Technical Institute

Interpersonal Communication

Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Develop a better understanding of the processes and functions of communication and learn keys to increasing your communication competence. Topics covered will include interpersonal perception and response, verbal and nonverbal communication, and tips for improving listening more...

From True North Executive Development

Executive Communications Skills

Executive Communications Skills Leaders who are aware of the power of conversation use it as a precious asset, managing it to achieve unforeseen innovations and improvements. Six important principles are covered: -- Be aware of conversation and pay close attention to how you speak and listen. -- Don't dwell on past conversations; use them to establish a connection and then move on. -- more...

From Credit Management Services Limited

A Credit & Collection Workshop/ How to Collect MONEY!

DO YOU OR YOUR STAFF WANT OR NEED TO KNOW MORE ABOUT THE EFFECTIVE COLLECTION OF YOUR ACCOUNTS? Strong Negotiation Skills Excellent Telephone Techniques Pre and Post Call Action Effective Communication Skills Understanding the reasons why accounts become overdue and the psychology of debtors. These skills, and much more, will all be revealed during the following Seminar more...

From World Class Group

Boot Camp for Dubai Sales Professionals- Full Day Workshop Immerse yourself into a full interactive workshop a must for anyone who uses persuasive communication in their career role. The art of selling is revisited, and masters are re-called to redefine the fundamentals and the advanced techniques. You will be performing better than 20% more effectively as a result of this accelerated course. From the science of listening to 5 successful secrets to close more...

From Mining your Metaphors

Mining Your Metaphors Level I Training

...ective with clients and enjoy doing it! a Better your listening skills a Establish instant empathy a Be assured you are working with your clientsa ™ content, not your own a stuffa ™ a Take the guess work out of what your clients need most right now a Empower your clients to trust their inner knowing and find their own solutions a Work on the mind/ body level Level I more...

From Virtues Village LLC

CORPORATE WOMENS RETREAT TRAINING

OCTOBER 8-15, 2011 Have you been thinking about visiting Costa Rica? Would an all-inclusive trip, with the opportunity to learn new skills, practice speaking Spanish, explore the culture of North Central Costa Rica, and the intimacy of a homestay rather than hotel, be of interest to you? a Learn new skills and bond with a small group of women (maximum 8) a Sharpen your Spanish skills by more...

Womens Retreat in Costa Rica October 8-15, 2011

Have you been thinking about visiting Costa Rica? Would an all-inclusive trip, with the opportunity to learn new life skills, practice speaking Spanish, explore the culture of North Central Costa Rica, and the intimacy of a homestay rather than hotel, be of interest to you? a Learn new life skills and bond with a small group of women (maximum 8) a Sharpen your Spanish skills at home and more...

Awakening the Gifts Within - An Introduction to the Five Strategie of The Virtues Project ...and safety. Honor diversity and develop unity. Improve listening skills and more. WHO SHOULD ATTEND: Those who want to enhance personal and professional relationships, minimize the potential for community violence, build character at home, school and in the community; those who want to promote cultural understanding and tolerance, improve leadership skills and foster a safe and caring more...

From HRO Consulting (Shanghai) Co., Ltd.

Conflict Management Skills Handle disagreements with more constructive outcomes! Conflicts, if not managed well, can have a significant negative impact on personal and organizational effectiveness. Conflicts can distract people from their objectives; can decrease motivation; can block decision making, or the implementation of decisions, and so on. However, if managed well, conflicts can facilitate change, growth, and can more...

From CBM Training

Master the Art of Negotiation ...s, especially the use of effective Questioning and Active Listening - Break a Negotiation Deadlock by discovering Guaranteed, Practical Techniques for getting the discussions back on track - Overcome Agreement Obstacles by applying Winning Bargaining Methods to Negotiate Price & Non-Price issues successfully - Prepare for any Post Negotiation Surprises and know how to Avoid the Most Common more...

From Oscar Murphy International

Certification in Behavioural Training Design

...on is: a Do the learners learn anything at all by merely listening and watching?a The answer would be a No-nothing that carries over with them into improved on-the-job performance.a Learning design has now moved into participatory types of learning experience. Training professionals need to experience practical situations which actually occur in facilitation and related processes if it more...

From Modern English Training Center

English Language Testing System ...e IELTS exam and cover the reading, writing, speaking and listening skills necessary to master the range of topics that commonly occur in the IELTS exam. Our professionally qualified, native English-speaking teaching staff have many years experience at preparing non-English-speaking students for the IELTS exam. Their intimate knowledge of the topics covered enable them to provide you with more...

From New Skilz Corporate Training (Shanghai)

Casual Conversational English Training ...ns - Debating issues and varying degrees of agreement - Listening skills development - Techniques for developing a conversation. - Responding and commenting in a personal way. - Buying time to think and turn taking. - Accepting and refusing offers, and showing doubt. What will you learn? - English Fluency Improvement - Enhanced Cultural Awareness - Confidence to Speak Up - more...

English Language Training ... - Good Grammar Tricks - Faster Response Time - Active Listening Skills What will you learn? - Using full sentences and giving details - Asking follow up questions and showing interest - Speaking loudly and in a varied tone of voice - Discussion abilities and expressing opinions - Debating issues and varying degrees of agreement - Listening skills development - Techniques for more...

From SEED Infotech Ltd.

Winning with People Interpersonal Skills ... What Are The Inputs? (Detailed Elaboration) Active Listening Verbal Communication (Oral And Written) Non Verbal Communication Managing Criticism Giving Praise 10 Commandments of Interpersonal Relationships PART TWO: INFLUENCING SKILLS Influencing skills The art of communicating for influence Knowing what others want Talking in terms of others needs more...

From Next Levels Consulting

Team Building Skills ...al styles and how to manage each. -Demonstrate effective listening skills. -Rephrase blunt wording for better communication. -Identify team strengths and opportunities for improvement. Course Outlines -Joining Forces: What Makes a Team -The Communication Jungle: Understanding Different Communication Styles -Better Questions, Better Answers -Its Not What You Saya : Rephrasing for more...

Communicating with Influence ...enges. -Describe a model of feedback, communication, and listening. -Set SMART goals. -List tactics for dealing with difficult people. -Organize information in a clear and concise manner. -Create an attention grabbing introduction. -Implement techniques for varying your vocal tones and body language. -Develop strategies for handling hecklers, bullies, and other participants N. B. more...

Basic Communication Skills ...n-verbal messages are telling others. -Develop skills in listening actively and empathetically. -Enhance their ability to handle difficult situations. -Deal with situations assertively N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -The Basics: The Ten Commandments of Positive Relationships -Self-Awareness: Being in more...

Supervising Basics Managing People Made Easy ...an handle the position. -Further develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees. -Use a technique for giving employees clear instructions. -Employ strategies to deal with personnel challenges such as hostility, complaints, and laziness. -Understand the importance of developing good relationships with employees and peers. N. B. more...

Coatching for success ... R. O. W model -Use the 4 coaching skills; Questioning / Listening / Giving Feedback / Challenging -Apply the 3 roles of a coach : Teacher / Guide / Facilitator * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience Managers with direct reports, Junior Mangers with direct reports, S. Managers with more...

Assertiveness and Self-Confidence ...ercome negative thoughts -Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication -Define the importance of goal setting, and practice setting SMART goals for assertive behavior -Utilize methodologies for understanding your worth a and the use of positive self-talk -List reasons why a pleasing appearance more...

Emotional Intelligence - The Edge for Leaders ...mpathy, Reading Others and Perceiving Accurately, Focused Listening, Communicating with flexibility and authenticity This course is very interactive with minimum of lecture. It is based upon industry standards for adult learning methods * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Leaders more...

From Culture Dynamics

Speak it Right

a Those who speak do not know, those who know do not speaka ...A Confucian Proverb. Do you know that communication is not about what you said but what you heard? It is not direct but indirect and it does not necessarily result understanding. The key is whether you can communicate effectively. One of the benefits of living today is the technology and wealth of media we have to help us to more...

From IMPROVentures

TEAMprovising - Teamwork and Rapport thru the lessons of improvisation ...h as: - accepting each othera ™s ideas - listening and reacting - sharing focus - taking reasonable risks - clear communication - building on others' offers - ease in dealing with others - leadership - handling unexpected obstacles - creating rapport with more...

From Global Training Group

Building Better Relationships through Effective Communication During this session attendees will learn how to develop the skills necessary to communicate with greater flexibility, confidence and impact. Identifying and dealing with the four styles of communication will be discussed, as well as the enhancement of speaking and listening skills, and how to select the most appropriate form of communication. Topics: a Communication principles a DiSC ® more...

From Cactus Language

Junior General Course This junior group course runs during the high season summer months in Toulouse. Classes focus on the four main language skills of speaking, listening, reading and writing, combined with aspects of local culture. This course is recommended for those who wish to learn the language at a steady pace and attracts students of all ages and backgrounds. more...

Spanish Juniors Summer Course ...and subjects are taught at all levels: Speaking, Writing, Listening, Grammar, Reading, Spanish Culture and Spanish History. Classes are taught by native Spanish teachers who hold five-year college degrees in Spanish linguistics and teaching Spanish as a foreign language, plus the C. A. P. (Certificate of Teaching Ability). Some of them have Master Degrees and Doctorates in Spanish. The more...

From Aim For English

IELTS Preparation

Aim's 50-hour IELTS preparation courses leave students better prepared and more confident in the IELTS test than any other preparation program. Aim has native teachers with lots of experience of successfully preparing students for IELTS, custom designed courses and all the support people and facilities you could wish for - the ingredients you need to succeed in the IELTS test. IELTS more...

From Bovine Metropolis Theater

Open Listening Improv Workshop for Companies and Groups ...listening is important, but the only true way to know what someone is saying is to be an open listener. We need to listen without waiting for our to speak and without an agenda to truly understand each other. We all understand this, but through this workshop we practice interactive exercises that enable you to own it! Your employees will learn how to clear their heads to become effective open more...

From XTrack Egypt

Effective Communication This course will enable participants to adapt their communication stragteg to different situations with more focus on communication methods& styles. Program Contents: *Communication Model.*Guide to asking questions. *Guide to listening.*Social communication styles. *Communicating to different styles.*psychology applied the communication. more...

From PsyAsia International

Interpersonal & Organisational Communication Training Course

...informal means of communication and the process of active listening in order to enhance and facilitate this process. The final part of the session will consider barriers to effective communication and key skills required for effective communication. This will culminate in a session of brainstorming and dialogue during which delegates will have the opportunity to consider their personal, group more...

From MMS Training & Consultancy (M) Sdn.Bhd.

Effective Communication Skills for Engineers

Communication skills are so vital in the workplace because you always need to get results and outcomes with the help of others. This course is aimed towards improving your skills in your communications with colleagues and customers. You will learn how to build up effortless rapport, how to ask for what you want, how to be assertive without being pushy and how to make small talk and hold a more...

From Anjis Consulting, LLC

Interpersonal Communication

Are you listening? Whether at home or the workplace, using effective communication is vital to fostering good relations and building trust. All cooperative action depends on effective communication and our daily lives are filled with one communication experience after another. This training shows you how to send and receive messages effectively, and the importance of active and reflective more...

From Learningminds!

Sales Attitude dot Com The world market is heating up. Competitors are appearing out of nowhere and expectations are high, especially from the top. In today's market both the business owner and seasoned professional salesperson have to be producing at their absolute best to stay up with the industry leaders. Online selling is relatively a newer concept, but no more a innovatory concepta today. Competition have more...

From Affinity Consulting and Training Group

Improving Personal Listening

...the ability of the listener to attend to the message. But listening effectively is more than just hearing. Listening is the ability to receive and interpret verbal messages and other cues, like body language, in order to respond in ways that are appropriate to the purpose. This workshop is designed for to help participants identify their preferred Listening Approach, or attitude. more...

From Fulcrum Point

How to Manage Up This course will go over how to communicate with your management, upper management and your peers. Tips on how to match behaviors and personalities, understanding values, listening and asking questions will be covered more...

From Excel Thru Learning

Leading for Success ...Determining Your Strengths and Weaknesses a Effective Listening a Getting Your Message Across a Creating Understanding Hiring and Interviewing a Traditional Interviewing a Behavioural Interviewing Motivating Employees a Engaging Todaya ™s Employees a Skills for Motivating Your Team The Nature of Conflict a Whata ™s Your Conflict Management Style? a more...

Communicate with Meaning ... Barriers to Effective Verbal Communication Effective Listening a Three Levels of Listening a Barriers to Effective Listening a Why do We Listen the Way We do? a Steps of Listening a Essential Listening Components Silent Communication a Body Language a What Are You a Reallya Saying? a Personal Space Written Communication a Getting your more...

From Case Western Reserve University - Executive Education

Leadership Presence Understanding and Communicating through Body Language Mar 1, 2012 We communicate much more than our words convey. Our first language is body language, and its impact is profound. Our body language sends, receives, and deciphers a myriad of nonverbal cues, signs and signals. Bringing our attention to this level of communication gives us immeasurable insight, and helps us decode the real meaning beneath spoken words to determine what is really going on with and more...

How to Have Difficult Conversations Aug 14 2012 ...w ideas. We practice new thinking skills that can improve listening, and lead to conversations that are more imaginative, engaging and satisfying. Getting past a righta and a wrong,a we will discuss gender differences and cultural differences in conversations and how these impact interactions in the workplace. We will learn how to leverage these new understandings into awareness and more...

Interpersonal Communication Skills May 23 2012 Communicatinga it is and has always been one of the most critical skills for managers. Anyone who masters the skill wields the power to get things done a and get noticed. This program will sharpen your listening and speaking skills, and teach you new verbal and non-verbal techniques. Learn how to use your strengths and minimize your weaknesses to improve working relationships. Develop more...

From Trainyoucan CC

Coaching and Mentoring ...elegating process Evaluate a delegating process Develop listening skills Identify learners needs Understand why people learn Understand how people learn Understand how information are perceived Identify learners needs and problems Define education Define training Define development Describe the Education, training and development cycle Delivering Learning programmes Apply the eight more...

From Reveal Solutions

NLP Practitioner training

Comprehensive 16 day INLPTA Practitioner, scheduled conveniently in 4 blocks of Thursday to Sunday:- 1 - 4 September, 6 - 9 October, 3 - 6 November & 1 - 4 December 2011. Our modular Practitioner course is designed for individuals who want to understand what underpins the techniques of NLP and to make changes in their lives that are sustainable and that work for them. The course is ideal more...

From Contact Ignition

Introduction to sales and selling

A two day off the shelve course to get your team up and running covering the basics. Concentration of this course is on gaining the most advantageous mindset, questioning, listening and understanding what selling is. Delivered by Ronald C Hughes more...

From Mandarin House

Mandarin - Standard Chinese Course 20 Mandarin House "Star" Chinese Course will lead you achieve rapid progress in your Chinese by focusing on practical language skills of speaking, listening and reading phonetics with special emphasis on conversation. Classes meet for four group lessons a day each morning between Monday to Friday, which gives you spare time for self-study. more...

Mandarin - Long Duration Semester Year Course 30 group lessons a week will improve your Chinese in all aspects including listening, speaking, reading and writing. This program is specially designed for students who want to go to Chinese university for specialized study, or students who want to create opportunities for their career development. more...

Mandarin - Intensive Chinese Course 30 Mandarin House a Innovatea Chinese Course includes six group lessons a day and will lead you to make the most of your time. Available at five main levels, with each level divided into sub-levels to make sure you're placed exactly where you should be. You will improve your listening, speaking, reading and writing skills, the fundamental four bricks of building a foundation for the language. more...

From Simitri Group International

Communication Skill

...nd practising the three key pillars of communication a listening, questioning and presenting. By having a better understanding of their own communication styles, as well as that of the person they are trying to communicate with, participants will be more productive and efficient in the workplace. By understanding the value of communication and how to communicate face-to-face, during more...

Managing High Performance Teams

The Simitri Managing High Performance Teams Workshop provides managers, team leaders and supervisors with the skills to improve the performance and contributions of individual team members and the team as a whole. The course is focused on the a how toa aspect including developing a team framework, setting goals, empowering team members, providing feedback and dealing with conflict. The more...

From Expert Language Solutions

Foreign Language and Business Culture Training Expert Language Solutions provides private foreign language training for one-to-one or small groups as well as in-company courses tailored for linguistic and business culture etiquette briefings. These language courses are ideal preparation for overseas country market visits and improving existing foreign client relationships. Our carefully selected team of qualified and experienced language more...

From Sakuraa Nihongo Resource Center SNRC

Japanese Language Proficiency Test Courses Japanese Language Proficiency Test is a yearly test of Japanese ability for non-native students of Japanese. It focuses on reading ability, vocabulary, listening, kanji, and grammar. JLPT Courses are recognized by the Japan Foundation, and follow a specified prescribed syllabus. Japanese Language Proficiency Test, JLPT Levels N5, N4 (for beginners) & N3 (Intermediate Level) are available for more...

From Trainyoucan CC

Assertiveness and self-confidence Training ... overcome negative thoughts 5. Difference between listening and hearing 6. The importance of body language and questioning skills in communication 7. The importance of goal setting and setting smart goals for assertive behavior 8. Utilize methodologies for understanding your worth 9. Positive self-talk 10. Appearance and body language 11. Sending more...

From Global Strategic Management Solutions, Inc

Developing Foundation for Effective Management SMS provides training of core competencies on management effectiveness. The workshop and training cover 12 core competency groups that are delivered in five clusters: Managing your job - time management, goal setting, and budgets Relating to others - building relationships, effective communication, & listening Leading others - influencing others positively, working through change, workforce more...

From MidAtlantic Employers" Association

Successful Communication Leverage your power as a successful communicator. Learn the strategies to prevent misunderstandings, listen effectively, deal with conflict, communicate with diverse groups and maximize the communication potential of technology. # Discuss the communication process and recognize barriers that get in the way # Identify and demonstrate tools for overcoming barriers # Understand and self-assess more...

From Guitar Hall

Professional Drums Training Programs And Courses In Mumbai ...u enjoy, and develop technical ability, improvisation and listening skills. If you would like more information about drum lessons at our institute feel free to contact us through the following channels: Drum Zone - Institute Of Drums a Center: SANTACRUZ: Shop No. 9, Sujata Building Juhu-Tara Road, Opposite Santacruz Police Station, Santacruz (West),Mumbai - 400054 Mobile: a more...

From Communico Ltd.

The MAGIC of Customer Relations

...choices a Restore and strengthen relationships through listening and empathy a Build security and trust with MAGIC phrases Express MAGIC Accountability a Discover the "real issue" through listening and questioning skills a Express commitments and agreements by using clear and specific language Handling Difficult Situations with MAGIC a Use The Five MAGIC Steps to handle more...

From Segullah and Company Limited

MOTIVATING YOUR TEAM This workshop addresses the needs of individuals who want to lead and inspire team members in the corporate world. Participants who complete this workshop will: a Learn the key competencies of team leadership. a Explore the five stages of group development and the ground rules for a highly effective team. a Integrate the skills of others to create an optimum team environment. a more...

Telephone Etiquette Have you ever considered actually what is conveyed to your callers over the telephone? Do the people that answer your callers appear empathetic to their needs? Are they friendly? In control? Using positive language? Are they listening to the caller? The participants will learn the basics of customer service and how to project a professional telephone image and leave with the skills to be more...

From Strategic Consulting Partners

Listening and Questioning Skills ...listening are key skills for on-the-job learning, supervision and appraisal. Questioning can have a number of functions such as testing knowledge, promoting understanding, consolidating learning, encouraging new insights, introducing new viewpoints, and stimulating reflective and critical thinking. Listening is a skill that is given little thought, yet it is an essential part of verbal more...

Communication Skills and Understanding Your Communication Style This powerful and popular course helps participants will learn about their own unique style of communicating while discovering how others may communicate differently. They will discover ways more effectively communicate with people who are different than themselves. Additionally we will explore techniques to improve communication skills. The course will begin with a self assessment and involve a more...

From Pro-TEST Consultancy Sdn. Bhd

English Learning Programme

Our language training programmes are conducted by trainers with vast experience in English language training for students and corporate clients. The teaching methodology we use in conducting classes are highly interactive (i. e. role play, vocabulary games, etc.) with the use of effective teaching aids. Emphasis is on developing oral as well as written skills. The language programmes are designed more...

From FRAME of MIND, Inc.

90 New Prospects In 90 Days For beginning and experienced Networkers who desire to see an explosion in their own personal business. Imagine learning the techniques necessary to adding 90 new peopel to your organization in the next 90 days. John Fuhrman can take your group by the hand and guide them through the process to get those results. Minimum number of enrolled for live presentation is 50. Contact John at more...

From A1 Square

CALL CENTER TRAINING With the growth of the BPO and ITES sector in India, there has been a steep rise in the demands for training at the foundation and managerial levels. In this competitive job market ita ™s very important to have Good communication and soft skills, Interview and Presentation skills. Come and join our courses especially designed for the job aspirants like you, learn everything that more...

Call CenterBPO Training-HYDERABAD India is a preferred destination for offshore outsourcing of call center services. To get a job in any call center the basic need is good communication skills. To stand out in this competitive market its very important that one has a good Communication Skills and Soft Skills. A1 Square understand the need of fresh graduates who want to work in a call center and so it has a perfect training more...

From Dalian Smile Chinese International Language Training Institution

Winter Camp with Dalian Smile Chinese School Annual winter camp of Smile Chinese starts! We provide special Chinese teaching services for foreign friends and children of Chinese living abroad during winter vacation, which provide a chance for our students to enjoy the charm of Chinese traditional culture, mean while, kids from different countries and areas make friends with each other and inspire each on the way of Chinese study. more...

Pre-HSK Training This course, including listening, reading, comprehensive filling excise, composition, oral test and examination guidance sticks closely to HSK outlines. In order to improve studentsa ™ exam skills and Chinese communication skills in short term, we provide pertinent explanation and tutoring according to a series of sample HSK tests. more...

From NLP Centre of Excellence ltd

NLP Foundation diploma ...ying and understand the real meaning behind their words Listening and Questioning Skills Tune in to how people are talking to you Forward-moving thinking Remove the barriers that hold you back and boost your confidence The tools to reach your full potential Change your thoughts about what is possible and make yourself think more productively about success A focused approach to more...

From VKG Associates, Inc

Technology and Critical Business Skills Training ...ing programs include: - Courtesy in the Government - Listening Skills - Proofreading and Editing - Better Office Skills and Services - Basic Filing - Women and Self-Esteem - Organizing Your Workspace - Office Automation - Grammar Review - Performance Appraisal - Curriculum Development - Character Education - Assertiveness - Customer Service - Leadership - Time Management more...

From Learning Path India

IELTS TRAINING Candidates will benefit from the following * Practice of each of the four sections of the test: Listening, Reading, Writing and Speaking, including hints and techniques. * Familiarisation with the IELTS pattern. * A 'mock' test under examination conditions including an individual discussion of grades. * Teacher feedback on individual performance and suggestions for further more...

From Mark & Company

Executive Spanish Experience ...g experience is guaranteed. Topics: - Conversation - Listening practice - Remmedial Grammar - Business Spanish - Business Letters - E-mailing - Business presentations and Public speaking - Negotiating Skills - Meetings in Spanish - Resumes and Covering letters in Spanish - Technical vocabulary - Presenting problems and offering solutions - Expressing probability and advise - more...

From KoreView Performance Group

Difficult Conversations

Do you avoid conflict? Would you like to be able to engage in "Difficult Conversations" easier? This presentation will provide theory and practice to help you communicate your real thoughts and feelings more easily. You will also learn how to react on the other side of a difficult conversation. more...

From Live to Learn

Communications

"75% of what we hear is misunderstood, distorted, forgotten, or ignored." We all come to the table with a different set of experiences, circumstances, education and values & beliefs. No wonder Communications is the biggest challenge in most organizations! Proficiency in communication skills is critical to success. Communication is a 2-way street to understand and to be understood. This more...

From Take Charge Sdn Bhd

Team Up!

The program is conducted with a lot of fun and excitement with a strong emphasis on learning too. Learning is anchored in the minds of the participants using Neuro Linguistic Programming (NLP) as the dominant presentation tool. Program Objectives: By the end of the program, participants will be able to: Gauge the level of team spirit and teamwork they would want improved amongst themselves. more...

Take Charge!

At the end of this program, participants will be able to: 1. Gauge how important you take your life, personal and at work or study, and how much potential you have. 2. Build a mindset of improving the Quality of your Life, both personal and at work or study. 3. Polish your view of the world by not taking things for granted. 4. Equip yourself with a toolset of building rapport, effective more...

From Morris Interactive

Harmony in the WorkPlace

This session is based on clarity in the workplace, good two-way communications, giving and taking criticism in a constructive manner, and how to create good rapport with employees, co-workers, prospects and customers. It addresses how to get on the same page as the group listed above to get the most out of business relationships. more...

From Kwapele Learning & Consulting (Pty) Ltd

Care for customer ...Module 7 Practising Behaviours that Calm Customers 7. 1 Listening Habits 7. 2 More Words to Watch 7. 3 Additional Pointers 7. 4 Handling Complaints 7. 4.1 Complaints Handling as a Learning Opportunity 7. 4.2 Guidelines for Complaints Handling 7. 4.3 Objectives of Setting Up a Complaints Handling System Module 8 Recognising and Applying the Principles of Batho Pele in Servicing more...

From Eton Institute

Arabic Language Course - All Levels ...e. All instructors use a conversational approach based on listening and speaking. The Institute emphasises practical vocabulary and grammar in the context of real-life situations, and supplements study with relevant reading and writing exercises. You will find yourself taking on a new language the same way you did your first, with natural ease. It believes that 80% of any conversation is more...

From Headway

Business English Writing Skills in Islamabad on 16th Oct 2010 ...vely", "Developing Language Skills", "Creative Writing", "Listening Skills", "Proficiency in English" etc. are suffice to prove her expertise. She has been conducting these workshops for reputable organizations and educational institutions in Pakistan and globally, which include the Bahria Foundation, Oxford University Press, Pakistan International Airlines, Muslim Commercial Bank, Teachers more...

From The Koenig Group

Managing Conflict in the Workplace ...s that can head off conflict before it starts a Active listening skills that help you hear whata ™s really being said a and avoid misunderstandings 1pm a 5pm Taking Care of No. 1 When the Stress of Conflict Takes its Toll a Recognizing the long-term health hazards of stress, anger, and unresolved conflict a Identifying and dealing with toxic stressors that lead to conflict more...

From Audiolec Instruments

Business Communication Building Critical Skills

...153; help you: a Improve your writing, speaking, and listening skills that are crucial for advancing your career. a Write clear, effective business documents: from memos, letters & emails to reports, proposals, manuals, and many more. These programs also Benefit your organization by : a Improving productivity through better communication. a Reducing errors and resentments more...

From Hallmark Events - Corporate Seminars and Workshops

Effective Business Communication Skills Communication is a process of transferring information from one entity to another. Roots of self confidence are projected through the way we communicate. This 2-days workshop aims at aiding individuals with effective techniques to communicate appropriately in order to reach work goals. The focus is on how to make communication effective based on the target audience. more...

From Grow Wings And Fly Professional Development Training

Communication Solutions Beginners or Advanced

... Key points include: the communication process, required listening and body language skills, recognizing non-verbal communication, understanding factors that influence communication and delivery techniques. You will learn to achieve effective communication solutions by establishing a personal foundation skill set so as to prevent, reduce and decipher challenging events as well as being able more...

Customer Service Excellence Understanding the client

Course duration: 1 day a Highly interactive This course is designed to improve the standards and expertise of client service operators by developing the core values, principles, approaches and techniques for world class service approach. The techniques and tools covered will establish a base-line to operate from by understanding the needs and core values of the customer both internally and more...

Personal and Professional Development

...r understand and communicate. Students will learn refined listening and people skills. They will discover how to tap into peoplea ™s decision-making strategies, which will enable them to enhance their ability to influence others and communicate with greater flexibility. The participants will learn to set goals correctly, make effective plans and complete aspirations so as to see a more...

From English School in London

Standard English Course From 9. 15 - 12. 45 this general English course gives students the opportunity to improve their all-round ability in English by focusing on grammar and vocabulary development, speaking, listening, and writing skills. Our aim is to increase the students confidence in the day-to-day use of the language. more...