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Instructor Led Listening Skills Training - Training Resources

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Listening Skills Training Seminars and Classes
From Pitman Training Centre London
Telesales For Success workshop / seminar This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In two action-packed days, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...
Telesales Training This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In one action-packed day, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...
Telephone Skills Training workshop / seminar This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the  more...
Receptionist Training - The Professional Receptionist Seminar instructor led trainingworkshop / seminar We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role. Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates.  more...
From Learning Technologies, Inc.
Essential Communication and Listening Skills for an Effective Workplace instructor led traininggroup study and discussionworkshop / seminarFacilitated discussions, debriefs, and assessments Effective communication is an active process that requires both speaking and listening. Our ability to communicate is our most powerful tool for ensuring maximum team performance. We explore different communication styles, how to express yourself clearly, and how to listen to the real message behind the words. We also explore critical communication tools for both the individual and the team  more...
Interviewing Skills instructor led traininggroup study and discussionworkshop / seminarFacilitated discussions and debriefs ...ly plan for an interview, how to build rapport, effective listening skills, and how to dig deeper using strategic questioning skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new  more...
Essential Listening Skills instructor led traininggroup study and discussionworkshop / seminarFacilitated discussions, debriefs, and assessments ...he ability to do it well does not come naturally. In our listening skills programs we focus on assessing how well you listen, different listening tips and techniques, and what non-verbals can tell you (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct  more...
From Contacts Plus
Inbound Skills Program ...important skills required to handle inbound calls such as listening skills, speaking skills, phone etiquette and courtesy, greeting and closing and phone protocols through role plays and videos. Key Learning Objective and Outcomes: By the end of this programme, participants will have been able to: Recognize Fundamental inbound customer service skills. Understand difference  more...
From H2 Training & Consultancy Ltd
Counselling Skills instructor led traininggroup study and discussionworkshop / seminar Although counselling is sometimes considered inappropriate or irrelevant in the workplace, many serious personnel problems might be avoided if counselling skills were used early on. H2 Counselling Skills training will enable participants to develop and use key skills appropriately and professionally in a wide range of situations, including: giving and receiving feedback; supporting colleagues  more...
From Dale Carnegie Training of Ohio and Indiana
The Leadership Advantage instructor led traininggroup study and discussionworkshop / seminar This 3-day program gives you the essential pieces for understanding and cultivating leadership abilities. It emphasizes the principles of superior leadership - from listening creatively and fostering trust to forging collaborative relationships and boosting team results. But this training goes beyond theory - giving you the practical tactics and techniques to become an effective leader. Fully  more...
The Dale Carnegie Course on Effective Communications and Human Relations instructor led traininggroup study and discussionworkshop / seminar Look around you at successful business people, world leaders, professional athletes and entertainers. You'll find a disproportionately high number of Dale Carnegie Course: Effective Communications and Human Relations graduates. This course will help you master the capabilities demanded in today's tough business environment. You'll learn to strengthen interpersonal relationships, manage stress  more...
From Meirc Training and Consulting
Advanced Communication Skills - Dubai instructor led traininggroup study and discussioncoursewarebookworkshop / seminar By the end of the program, participants will be able to: Identify common communication problems that may be holding them back. Identify personal listening styles and cite different approaches to improve listening skills. Develop skills in asking questions to get the information they need. Learn how to say No and disagree with others assertively. Enhance their ability to influence different  more...
Advanced Presentation Skills - Communication Skills instructor led trainingon-line e-learning cbt (computer based)coursewarebookworkshop / seminar Identify common communication problems that may be holding them back. Identify personal listening styles and cite different approaches to improve listening skills. Develop skills in asking questions to get the information they need. Learn how to say No and disagree with others assertively. Enhance their ability to influence different personalities through rapport.  more...
From Sapphire Training & Consulting, LLC
Listening to Your Employees instructor led training Employee buy-in is critical to a manager’s success. Your employees have to trust you and understand that you are looking out for their best interests. In this session we discuss techniques that a manager can use to effectively listen to their employees and provide feedback to demonstrate their listening skills.  more...
From Trainers 'n' Mentors
Communication Skills instructor led traininggroup study and discussioncoursewareworkshop / seminar ...ity, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. "What to Say and How to Say It" is the ideal program for those needing to  more...
From The Training Clinic
FACILITATION SKILLS instructor led traininggroup study and discussionworkshop / seminartrain the trainerHandouts, templates Practice effective facilitation and group process skills. Identify the five stages of team development. Use listening skills, paraphrasing, asking basic and follow-up questions, how to form groups and achieve the learning objective efficiently. Applications for this workshop are in TQM facilitation and problem solving sessions for new and continuing teams.  more...
From Taylor Performance Solutions, Inc.
Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and  more...
From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days ...on Skills Barriers to communication Verbal Skills Good listening skills Questioning skills Module 3- The Team Network Concept Overview of client-supplier relationships How to be an effective team member Module 4 - Exploring Behaviours Behaviour types How to respond to an aggressive client: Non-assertive (passive) behaviour Assertive behaviour Act assertively on the job  more...
Decisiveness with Distinction Decision Making and Problem Solving Participants who complete this workshop will: Determine own level of clarity. Understand the need for effective goal setting and achievement. Implement the principles necessary to make objective, team consensus decisions. Identify own position on personal integrity and fairness.  more...
Enhance Your Relationships Through Effective Listening Skills Location: Toronto Date: 2008-05-28 List Price: $1249 Offered Price: $999.00 Seats Available: 2 To learn and practice the secrets of effective listening, join Canada's premier listening coach for the fast-paced, fun, experiential workshop called: What it Takes to Listen : Building results and relationships through listening. You can look forward to a fast paced, interactive workshop, filled with  more...
What it Takes to Listen - Listening Skills workshop / seminar ...m - 4:30pm Enhance your relationships through Effective listening skills Effective listening saves time, prevents misunderstanding and error, and reduces stress. Everything from your personal relationships, to your career results will improve once you practice the secrets of effective listening. To learn and practice the secrets of effective listening, join Canada's premier listening coach  more...
From Matrix Mindset Pty Ltd
NLP Practitioner Certification Training instructor led traininggroup study and discussioncoursewarecd romDVDbookworkshop / seminar Accelerated NLP Practitioner Certification Training Course: 7 days or 130 hours flexible. We now offer modulised weekend trainings An individual without information cannot take responsibility; an individual who is given information cannot help but take responsibility Jan Carlzon Attend our fun and interactive NLP Training Seminar & become Certified as a NLP Practitioner! Learn the  more...
From Who are you now?
Can you hear me instructor led traininggroup study and discussionself directedworkshop / seminar We are offering a series of 6 week courses - an introduction to listening skills and self awareness. Are you listening to me? Do I ever feel really listened to, heard, understood? How well do I listen to others - to my friends, my partner, my children? Can I listen to myself? Do I know how I feel in different situations, as I meet different people? Do I know what that might  more...
Introduction to Counselling Theory (Exploring Personality and the Person Centred Approach) Starting 24th November 2009 Dates/ Times: Tuesdays: November 24; December 1, 8 (10. 00-14. 00) Saturday: December 12 (10. 00-17. 00) Tuesday: December 15 (10. 00-14. 00) Venue: To be advised Starting 24th March, 2010 Dates/ Times: Wednesday: March 24, 31; April 21 (10. 00-14. 00) Saturday: April 24 (10. 00-17. 00) Wednesday: April 28 (10. 00-14. 00) Venue: St Thomas' Church Hall,  more...
Introduction to Counselling Skills (Listening Skills and Self Awareness) Starting 4 February, 2010 Dates/ Times: Thursday: February 4 (10. 00-13. 00) Saturday: February 6 (10. 00-16. 00) Thursdays: February 11, 25; March 4, 11, 18, 25; (10. 00-13. 00) Venue: St Luke's Church, Aylsham Road, Norwich, NR3 2HF Starting 29th April 2010 Dates/ Times: Thursday: April 29, May 6 (10. 00-13. 00) Saturday: May 8 (10. 00-16. 00) Thursdays: May 13, 20, 27; June 17, 24  more...
From BodhiH Training Solutions
Communication Skills ...NLP based communication a Communication exercises a Listening skills a Communicating across cultures All our corporate training programs are customized to the clientsa requirements. For more information contact: BodhiH Training Solutions 262, 2nd Floor, T. C. Palya Main Road, Hoysala Nagar, Off Banaswadi Outer Ring Road Bangalore a 560 016, India Ph: ++91 80 3249 3101  more...
From Treeline Training, Inc.
The Communication Mystery Solved This is an accelerated learning program in which learners will complete a series of activities through which they will learn communication skills, as well as uncover a murder mystery. In this course the instructor plays both the trainer, as well as a cantankerous police chief. The theme transports participants through assertive speaking skills, active listening skills and appropriate conflict  more...
From Asktenali.com
Soft Skills Training instructor led traininggroup study and discussionworkshop / seminar ...cation, list the barriers to communication, improve their listening skills, develop probing skills, explain the components of written business communication, appreciate the Transactional Analysis model and prepare an action plan to improve effectiveness of their communication. Topics Covered: Personality Development / Transformation (With emphasis on Self, Role & Environment) Goal  more...
Developing Soft skills through Activities instructor led trainingcoursewareworkshop / seminartrain the trainer ...cation, list the barriers to communication, improve their listening skills, develop probing skills, explain the components of written business communication, appreciate the Transactional Analysis model and prepare an action plan to improve effectiveness of their communication. Topics Covered: Personality Development / Transformation (With emphasis on Self, Role & Environment) Goal  more...
Workshop on Effective Communication instructor led traininggroup study and discussioncoursewareself directedworkshop / seminartrain the trainer A Transformational Workshop on Communication by S.Swaminathan This highly interactive workshop explores Communication and Behaviors as they relate to successful management practices. Workshop Information The workshop is intended to be provided in an interactive format. A variety of practical examples and case studies will also be used, which will be current and relevant to the workshop and the  more...
A Transformational Workshop on Leadership,Effective Communication, Team Building, Motivation and Time Management by S.Swaminath instructor led traininggroup study and discussioncoursewareself directedworkshop / seminartrain the trainer ...cation, list the barriers to communication, improve their listening skills, develop probing skills, explain the components of written business communication, appreciate the Transactional Analysis model and prepare an action plan to improve effectiveness of their communication. Topics Covered: Personality Development / Transformation (With emphasis on Self, Role & Environment) Goal  more...
Developing effective people skills instructor led traininggroup study and discussioncoursewareworkshop / seminartrain the trainer ...cation, list the barriers to communication, improve their listening skills, develop probing skills, explain the components of written business communication, appreciate the Transactional Analysis model and prepare an action plan to improve effectiveness of their communication. Target Audience This workshop is designed for managers, supervisors or for anyone who desires to enhance their  more...
From Target Learning
Target Listening - Listen, Learn & Remember instructor led trainingstudy at homeself directedworkshop / seminarSeminar In this 4, 6 or 8-hour seminar you will learn how to: * Identify your listening mistakes before they happen * Identify the true intentions of speakers to avoid misinterpretation * Take effective notes during meetings and classroom sessions * Improve your overall concentration skills You will also learn how to listen and respond appropriately during: * Meetings and presentations *  more...
From Pierson Requirements Group
Business Process Management Facilitation ... class are to: - Provide practical exercises for: active listening skills; planning a BPM session; building agendas for decision making sessions; questioning techniques; consensus building and facilitation techniques for controlling group dynamics - Give each participant the opportunity to facilitate specific techniques for different types of BPM workshops and provide individual mentoring  more...
Facilitated Session Leader ...eminar are to: - Provide practical exercises for: active listening skills; planning a session; building agendas for decision making sessions; questioning techniques; consensus building and facilitation techniques for controlling group dynamics - Give each seminar participant the opportunity to facilitate specific agendas for different types of workshops and provide individual mentoring  more...
From California Peer Support Association
California Peer Support Training Week instructor led traininggroup study and discussionworkshop / seminar ...essential components; time will be spent enhancing active listening skills; we will address the need to work closely with a mental health professional who understands the personality traits of an emergency responder and the trauma they deal with each day; how to best respond to issues of substance abuse, grief, marriage and family conflicts, alcoholism/ addictions, and suicide. Target  more...
From Fathom Corporate Training
SALES MANAGEMENT TRAINING instructor led traininggroup study and discussionbookworkshop / seminar ... program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most. Participants can expect to increase sales by learning to build a greater understanding of each clienta s particular situation, needs, and strategy. Workshop participants learn to determine how their company and product/service provides  more...
From California Peer Support Association
Difficult Debriefings and Death Notifications instructor led traininggroup study and discussiontrain the trainer Difficult Debriefings and Death Notifications Instructor: Maxine Lynch Target Audience: Police and Fire Peer Support Personnel and Supervisors. This is a 4 hour class that gives the peer supporter hands-on practice conducting defusings and debriefings. Role play scenarios are realistic. Participants will increase their knowledge, skill level, and confidence in their abilities. Participants  more...
Basic Peer Support Training instructor led traininggroup study and discussionself directedworkshop / seminartrain the trainer ... Introduction to Peer Support Setting up your program Listening Skills Confidentiality Critical Incident Stress Management Role of the Mental Health Professional Grief, Bereavement, & Loss Depression Marriage & Family Issues Addictions Suicide Taking care of you Individuals can expect to take away from this class an understanding of peer support concepts, information and  more...
From Fathom Corporate Training
SALES SKILLS WORSKHOP instructor led traininggroup study and discussionworkshop / seminar ... program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most. Participants can expect to increase sales by learning to build a greater understanding of each client s particular situation, needs, and strategy. Workshop participants learn to determine how their company and product/service provides  more...
SALES PROCESS SEMINARS instructor led traininggroup study and discussionworkshop / seminar ... program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most. Participants can expect to increase sales by learning to build a greater understanding of each client s particular situation, needs, and strategy. Workshop participants learn to determine how their company and product/service provides  more...
From Advanced Concepts
Effective Communication ...ion roadblocks or barriers X Demonstrate active listening skills X Be assertive and empathic when dealing with others X Provide constructive feedback X Plan the flow of communication X Describe how communication skills an leadership are related X Identify the impact of non-verbal behaviour as well as other barriers to effective communication X Understand communication and  more...
From Mobile Technical Institute
Interpersonal Communication instructor led traininggroup study and discussion Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Develop a better understanding of the processes and functions of communication and learn keys to increasing your communication competence. Topics covered will include interpersonal perception and response, verbal and nonverbal communication, and tips for improving listening  more...
From Lark Training
Listening Skills instructor led traininggroup study and discussionworkshop / seminar There are many reasons why people struggle to listen effectively. These include: Believing that the only way to put their point across is to talk more and increase the volume! Or lacking the ability to concentrate, an inability to let go of a specific point and spending most of their time thinking about what they want to say rather than listen to the speaker. This training course addresses all of  more...
From Accelerated Sales Training, Inc.
The Secrets of Cold Calling Success System Sales Training and Telesales Training instructor led trainingon-line e-learning cbt (computer based)study at homeself directed ...technically and not asking the right questions or lacking listening skills resulting in lost sales or no sales at all? The big problem today in cold calling on large corporations and selling technology solutions, is that it is so hard to get a response. The salespeople are so afraid of cold calling rejection and overall the cold call effectiveness is pathetic. It is a bad situation but  more...
From in_cr_ove
Listening Skills The business world is more complex than ever with demands coming from all directions. Those demands can lead to hearing rather than listening when time is limited. From motivating people to provide needed information to making sure that messages are understood, a Listening Loud and Cleara is a Training for people who want to learn how to become better listeners and those who need  more...
From Learningminds!
Sales Attitude dot Com The world market is heating up. Competitors are appearing out of nowhere and expectations are high, especially from the top. In today's market both the business owner and seasoned professional salesperson have to be producing at their absolute best to stay up with the industry leaders. Online selling is relatively a newer concept, but no more a innovatory concepta today. Competition have  more...
From VKG Associates, Inc
Technology and Critical Business Skills Training ...ing programs include: - Courtesy in the Government - Listening Skills - Proofreading and Editing - Better Office Skills and Services - Basic Filing - Women and Self-Esteem - Organizing Your Workspace - Office Automation - Grammar Review - Performance Appraisal - Curriculum Development - Character Education - Assertiveness - Customer Service - Leadership - Time Management  more...
From Wintrac Inc.
Customer Care for IT Telephone Support Staff This 2-day course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality  more...
From Just ONE Recruitment and Training Limited
Managing Conflict Aggression Violence ... Welcoming Diversity, Risk Assessment, De-fusion & Active Listening Skills, Basic Self Protection Skills, Post Incident security/ Support, De-Brief & Incident Reporting Modules) The course will contain a module looking at the way in wwhich rapport can be more readily built up by using skills derived from neuro linguistic programming. The course will look at the structure of language and the  more...
From Peoplesmart Softskills Incorporation
Softskills & Personal Development Taining Program instructor led traininggroup study and discussionworkshop / seminartrain the trainer ...s Importance of Verbal & Non Verbal communication Listening skills-Barriers in active listening Body Language, Gestures & Style PEOPLE SMART SKILLS How to talk to People How to listen, agree, influence, set moods, praise, criticize, Thank People How to make people feel important How to make up Peoplea s mind Soft Skills and behavioral  more...
From Best@Selling
Master Selling Series ...r listener so you can sell more. Goals: To develop listening skills that create rapport and increase effective communication. Results: Participants learn how to apply the listening process to selling. They know how to modify their behavior and hear what their customers mean. 4. Power Persuasion: Unleash Your Influence Skills If you're looking for an edge in business today  more...
From Onsite Performance Solutions
Powerful Communication Skills for Health Care Professionals Powerful Communication Skills for Health Care Teams Course Overview Powerful Communication Skills for Health Care Teams uses the FLEX Care communication model, a practical and valuable tool created specifically for medical staff. FLEX Care was developed from researched data collected from both patients and health care professionals over a six-year period. It is based upon the well-known  more...
From Phoenix Consulting Services
Certified Behavioral Competency Interviewer Program instructor led traininggroup study and discussionworkshop / seminar ...osphere Ask open questions and probe answers Use active listening skills Pause, clarify, summarize Record applicant responses Interviewer Errors to Watch Out for Leniency/stringency Error of central tendency Halo/horns effect Talking too much Rating Interviews Rating errors and how to avoid them Valuing and scoring candidate responses Testing Performance based assessments Other  more...
From Boston University Corporate Education Center
Making Your Ideas Theirs Advanced Communication Strategies instructor led training Do your messages hit their mark? When communicating with others, do you get the results you want? Whether presenting to an audience of thousands, conveying information to a team, or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. Yet masterful communication goes beyond simply crafting a clear message or practicing active  more...
From Training To Go, Inc.
Advanced Communication Skills instructor led trainingworkshop / seminar Training To Go, Inc presents the Advbanced Communication Skills Workshop For many of us, communicating with others is a hit and miss affair. With some people, you may feel you have no communication problems. With others, you may feel like you're never really "getting through". This seminar will equip you with the skills you need to communicate more effectively with others both one-on-one and in  more...
From Business Training Works, Inc.
Listening Skills Training instructor led training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...
From The Lausanne Training and Development Group
Exemplary Customer Service instructor led traininggroup study and discussionRole Plays, simulations, exercises ...mers Use e mail that motivates the customer Enhance the Listening Skills to reduce Negative Responses Manage a Variety of Customer Satisfaction Scenarios Enhance Skills in Negotiating-Improve Customer Problem Solving Techniques. Audience: Anyone who interfaces with external or internal customers (Customer Service personnel, Sales Executives, Front line Executive etc) Content: The do s  more...
From Boston University Corporate Education Center
Listening to Influence Getting More Out of Conversations instructor led training The ability to listen is critically important for your success. But few know how to really listen - to focus, receive, respond to, retain and retrieve vital information. Now get more benefit - and less frustration and disappointment - from business interactions. Learn to bar distraction, increase response and feedback, and remain fully "present." This hands-on workshop takes you beyond listening's  more...
From Calyptus Consulting Group
Conflict Management instructor led traininggroup study and discussion This 1-day Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to  more...
Customer Service Skills instructor led traininggroup study and discussion This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate  more...
From TrainersDirect
Management Skills for New Managers instructor led training ...lts Dialogue to monitor performance and give feedback Listening Skills and Conflict Management -Learn the impact of nonverbal, attending behaviors -Understand the difference between active and passive hearing -Practice active listening -Learn a method for managing conflicts -Understand the difference between aggressive, assertive, passive, and passive-aggressive behaviors  more...
From GHR Training Solutions
On Top of Stress instructor led training ...ercises are included throughout. [NOTE: Such topics as Listening Skills, Anger Management and Dealing with Difficult People can be included in the Full-Day workshop.] A Dynamic training Duo interweaves interactive activities and relaxation exercises with lively discussion and engaging presentation enhanced by powerful visual aids and an information-packed participant manual to  more...
From Henderson Training
Handling Challenging Conversations instructor led training Handling Challenging Conversations - Working Through Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go  more...
From Calyptus Consulting Group
Improving Communication in Procurement instructor led traininggroup study and discussion This 1-day program will focus on improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their  more...
From The Really Big Impact Company
Alignment of Purpose instructor led traininggroup study and discussionself directed ...tart to Create it Themselves! 3.Masterful Questioning and Listening skills 4.How to eliminate negative blame throwing discussions 5.How Managers can be powerful leaders and supportive enablers of their people 6.How Managers can become Anchors Of Stability to those below them 7.How to add a coaching style to their skill-set 8.Deep awareness of the Needs of Others 9.How to get your teams to  more...
From Evolv Services Ltd
Effective Communication instructor led trainingstudy at homegroup study and discussioncoursewareself directedcd romworkshop / seminar The participants will be able to understand and appreciate the communication process, hone their communication skills, improve listening skills, develop conversational styles and be able to handle difficult situations. The program will also cover Telephone etiquette and Email etiquette.  more...
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