Instructor Led Listening Skills Training - Training Resources

California Peer Support Training Week ...essential components; time will be spent enhancing active listening skills; we will address the need to work closely with a mental health professional who understands the personality traits of an emergency responder and the trauma they deal with each day; how to best respond to issues of substance abuse, grief, marriage and family conflicts, alcoholism/ addictions, and suicide. Target  more...

SALES MANAGEMENT TRAINING ... program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most. Participants can expect to increase sales by learning to build a greater understanding of each clienta s particular situation, needs, and strategy. Workshop participants learn to determine how their company and product/service provides  more...

Difficult Debriefings and Death Notifications Difficult Debriefings and Death Notifications Instructor: Maxine Lynch Target Audience: Police and Fire Peer Support Personnel and Supervisors. This is a 4 hour class that gives the peer supporter hands-on practice conducting defusings and debriefings. Role play scenarios are realistic. Participants will increase their knowledge, skill level, and confidence in their abilities. Participants  more...

Basic Peer Support Training ... Introduction to Peer Support Setting up your program Listening Skills Confidentiality Critical Incident Stress Management Role of the Mental Health Professional Grief, Bereavement, & Loss Depression Marriage & Family Issues Addictions Suicide Taking care of you Individuals can expect to take away from this class an understanding of peer support concepts, information and  more...

SALES SKILLS WORSKHOP ... program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most. Participants can expect to increase sales by learning to build a greater understanding of each client s particular situation, needs, and strategy. Workshop participants learn to determine how their company and product/service provides  more...

SALES PROCESS SEMINARS ... program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most. Participants can expect to increase sales by learning to build a greater understanding of each client s particular situation, needs, and strategy. Workshop participants learn to determine how their company and product/service provides  more...

Effective Communication ...ion roadblocks or barriers X Demonstrate active listening skills X Be assertive and empathic when dealing with others X Provide constructive feedback X Plan the flow of communication X Describe how communication skills an leadership are related X Identify the impact of non-verbal behaviour as well as other barriers to effective communication X Understand communication and  more...

Interpersonal Communication Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Develop a better understanding of the processes and functions of communication and learn keys to increasing your communication competence. Topics covered will include interpersonal perception and response, verbal and nonverbal communication, and tips for improving listening  more...

Listening Skills There are many reasons why people struggle to listen effectively. These include: Believing that the only way to put their point across is to talk more and increase the volume! Or lacking the ability to concentrate, an inability to let go of a specific point and spending most of their time thinking about what they want to say rather than listen to the speaker. This training course addresses all of  more...

The Secrets of Cold Calling Success System Sales Training and Telesales Training ...technically and not asking the right questions or lacking listening skills resulting in lost sales or no sales at all? The big problem today in cold calling on large corporations and selling technology solutions, is that it is so hard to get a response. The salespeople are so afraid of cold calling rejection and overall the cold call effectiveness is pathetic. It is a bad situation but  more...

Listening Skills The business world is more complex than ever with demands coming from all directions. Those demands can lead to hearing rather than listening when time is limited. From motivating people to provide needed information to making sure that messages are understood, a Listening Loud and Cleara is a Training for people who want to learn how to become better listeners and those who need  more...

Sales Attitude dot Com The world market is heating up. Competitors are appearing out of nowhere and expectations are high, especially from the top. In today's market both the business owner and seasoned professional salesperson have to be producing at their absolute best to stay up with the industry leaders. Online selling is relatively a newer concept, but no more a innovatory concepta today. Competition have  more...

Technology and Critical Business Skills Training ...ing programs include: - Courtesy in the Government - Listening Skills - Proofreading and Editing - Better Office Skills and Services - Basic Filing - Women and Self-Esteem - Organizing Your Workspace - Office Automation - Grammar Review - Performance Appraisal - Curriculum Development - Character Education - Assertiveness - Customer Service - Leadership - Time Management  more...

Customer Care for IT Telephone Support Staff This 2-day course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality  more...

Managing Conflict Aggression Violence ... Welcoming Diversity, Risk Assessment, De-fusion & Active Listening Skills, Basic Self Protection Skills, Post Incident security/ Support, De-Brief & Incident Reporting Modules) The course will contain a module looking at the way in wwhich rapport can be more readily built up by using skills derived from neuro linguistic programming. The course will look at the structure of language and the  more...

Softskills & Personal Development Taining Program ...s Importance of Verbal & Non Verbal communication Listening skills-Barriers in active listening Body Language, Gestures & Style PEOPLE SMART SKILLS How to talk to People How to listen, agree, influence, set moods, praise, criticize, Thank People How to make people feel important How to make up Peoplea s mind Soft Skills and behavioral  more...

Master Selling Series ...r listener so you can sell more. Goals: To develop listening skills that create rapport and increase effective communication. Results: Participants learn how to apply the listening process to selling. They know how to modify their behavior and hear what their customers mean. 4. Power Persuasion: Unleash Your Influence Skills If you're looking for an edge in business today  more...

Powerful Communication Skills for Health Care Professionals Powerful Communication Skills for Health Care Teams Course Overview Powerful Communication Skills for Health Care Teams uses the FLEX Care communication model, a practical and valuable tool created specifically for medical staff. FLEX Care was developed from researched data collected from both patients and health care professionals over a six-year period. It is based upon the well-known  more...

Certified Behavioral Competency Interviewer Program ...osphere Ask open questions and probe answers Use active listening skills Pause, clarify, summarize Record applicant responses Interviewer Errors to Watch Out for Leniency/stringency Error of central tendency Halo/horns effect Talking too much Rating Interviews Rating errors and how to avoid them Valuing and scoring candidate responses Testing Performance based assessments Other  more...

Making Your Ideas Theirs Advanced Communication Strategies Do your messages hit their mark? When communicating with others, do you get the results you want? Whether presenting to an audience of thousands, conveying information to a team, or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. Yet masterful communication goes beyond simply crafting a clear message or practicing active  more...

Advanced Communication Skills Training To Go, Inc presents the Advbanced Communication Skills Workshop For many of us, communicating with others is a hit and miss affair. With some people, you may feel you have no communication problems. With others, you may feel like you're never really "getting through". This seminar will equip you with the skills you need to communicate more effectively with others both one-on-one and in  more...

Listening Skills Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Exemplary Customer Service ...mers Use e mail that motivates the customer Enhance the Listening Skills to reduce Negative Responses Manage a Variety of Customer Satisfaction Scenarios Enhance Skills in Negotiating-Improve Customer Problem Solving Techniques. Audience: Anyone who interfaces with external or internal customers (Customer Service personnel, Sales Executives, Front line Executive etc) Content: The do s  more...

Listening to Influence Getting More Out of Conversations The ability to listen is critically important for your success. But few know how to really listen - to focus, receive, respond to, retain and retrieve vital information. Now get more benefit - and less frustration and disappointment - from business interactions. Learn to bar distraction, increase response and feedback, and remain fully "present." This hands-on workshop takes you beyond listening's  more...

Conflict Management This 1-day Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to  more...

Customer Service Skills This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate  more...

Management Skills for New Managers ...lts Dialogue to monitor performance and give feedback Listening Skills and Conflict Management -Learn the impact of nonverbal, attending behaviors -Understand the difference between active and passive hearing -Practice active listening -Learn a method for managing conflicts -Understand the difference between aggressive, assertive, passive, and passive-aggressive behaviors  more...

On Top of Stress ...ercises are included throughout. [NOTE: Such topics as Listening Skills, Anger Management and Dealing with Difficult People can be included in the Full-Day workshop.] A Dynamic training Duo interweaves interactive activities and relaxation exercises with lively discussion and engaging presentation enhanced by powerful visual aids and an information-packed participant manual to  more...

Handling Challenging Conversations Handling Challenging Conversations - Working Through Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go  more...

Improving Communication in Procurement This 1-day program will focus on improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their  more...

Alignment of Purpose ...tart to Create it Themselves! 3.Masterful Questioning and Listening skills 4.How to eliminate negative blame throwing discussions 5.How Managers can be powerful leaders and supportive enablers of their people 6.How Managers can become Anchors Of Stability to those below them 7.How to add a coaching style to their skill-set 8.Deep awareness of the Needs of Others 9.How to get your teams to  more...

Effective Communication The participants will be able to understand and appreciate the communication process, hone their communication skills, improve listening skills, develop conversational styles and be able to handle difficult situations. The program will also cover Telephone etiquette and Email etiquette.  more...