Instructor Led Listening Skills Training in Egypt

Inbound Skills Program ...important skills required to handle inbound calls such as listening skills, speaking skills, phone etiquette and courtesy, greeting and closing and phone protocols through role plays and videos. Key Learning Objective and Outcomes: By the end of this programme, participants will have been able to: Recognize Fundamental inbound customer service skills. Understand difference  more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of  more...

The Minute-Takers Workshop ...nute-taking. Develop key minute-taking skills, including listening skills, critical thinking, and organization. Be able to remedy many of the complaints that beset minute-takers. Be able to write minutes that are suitable for formal meetings, semi-formal meetings, and action minutes. Be an efficient minute-taker in any type of meeting. Be able to prepare and maintain a minute book.  more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that  more...

Survival Skills for the New Trainer ... the elements of good questions. Understand how to apply listening skills. Develop rapport building strategies. Describe the essentials of presentation skills. Program Contents: What Makes a Good Trainer? Projecting the Right Image. Being Genuine. Acting Assertively vs. Aggressively. Asking the Right Questions to Get the Right Answers. Listening. Connecting With People.  more...