Instructor Led Listening Skills Training in United Kingdom

Telephone Skills Training This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the  more...

Receptionist Training - The Professional Receptionist Seminar We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role. Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates.  more...

Telesales Training This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In one action-packed day, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...

Telesales For Success This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In two action-packed days, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...

Counselling Skills Although counselling is sometimes considered inappropriate or irrelevant in the workplace, many serious personnel problems might be avoided if counselling skills were used early on. H2 Counselling Skills training will enable participants to develop and use key skills appropriately and professionally in a wide range of situations, including: giving and receiving feedback; supporting colleagues  more...

Ready made training content courses ... * Appraisal skills & performance management * Effective Listening Skills * Conflict Management * Dealing with Difficult People * Customer Care * Learn to learn * Talent Management * Performance management * Change Management * Developing a Training programme * Create a training Plan * Managing Training * Giving & Receiving Feedback * Presentation Skills * Coaching Skills *  more...

Communication Skills Training ...nication skills in themselves * Improve their listening skills * Learn how to build rapport through body language * Learn how to develop conversation and create conversation in the moment * Learn how to effectively use their voice and body * Connect with their ability to empathise * Understand how to have presence *  more...

Effective Communication Skills If you wish to develop powerful communication techniques and strategies, this workshop will enable you to explore, practice, and perfect the skills of becoming an outstanding communicator. From interpersonal communications, to influencing larger groups during negotiations, and meetings, you will be exposed to dozens of ways to dramatically improve your communication effectiveness! Course Aims:  more...

Assertive Behaviour There you go again you have said yes to something you know you should have said no to. How did it happen this time? We can all benefit from an increased awareness of the way we interact with others and the effect of what we say and do. In a healthy and professional workplace we need to be able to negotiate clear boundaries around work demands and pressures and this requires assertive behaviours  more...

Managing the Discipline Grievance Process ...re Clarification of background data Probing techniques Listening skills Controlling the interview Gathering information Flow of information Gathering evidence for all criteria Recording the information The Assessment process includes Evaluating evidence Information reported Validity Removing personal bias Clear reporting of relevant evidence for each area The involvement between  more...

Get The Edge At Interviews This course will provide you a wide range of skills and techniques to ensure you build rapport effectively, manage your state to give you the best chance of success, improve your listening skills (to get the information you need) and much more. Wea ™ll teach you the strategies that the most successful interviewees use, and give you a rarely-glimpsed view of what interviewers are really  more...