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Instructor Led Listening Skills Training in United States

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Listening Skills Training Seminars and Classes

From Taylor Performance Solutions, Inc.

Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and more...

From Calyptus Consulting Group

Conflict Management

This 1-day Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to more...

Customer Service Skills

This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate more...

Improving Communication in Procurement

This 1-day program will focus on improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their more...

From Wintrac Inc.

Effective Presentations ...ince your audience. In this course, you will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. You will also organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery. You will also prepare strategies for business meetings and more...

Customer Care for IT Telephone Support Staff This 2-day course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality more...

From Learning Technologies, Inc.

Essential Communication and Listening Skills for an Effective Workplace

Effective communication is an active process that requires both speaking and listening. Our ability to communicate is our most powerful tool for ensuring maximum team performance. We explore different communication styles, how to express yourself clearly, and how to listen to the real message behind the words. We also explore critical communication tools for both the individual and the team more...

Interviewing Skills

...ly plan for an interview, how to build rapport, effective listening skills, and how to dig deeper using strategic questioning skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new more...

Essential Listening Skills

...he ability to do it well does not come naturally. In our listening skills programs we focus on assessing how well you listen, different listening tips and techniques, and what non-verbals can tell you (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct more...

From Tools 2 Succeed, Inc

Listen Up Communication

...nication * The skill of listening * To improve active listening skills A few comments from previous participants of this Listen Up! Communication workshop: "This has been by far the most informative workshop I have ever attended. Have learned a lot and I'm sure I will apply everything learned to all parts of my life." - Maggie Moyado, Human Resources Director, Barazani Pave Stone more...

From Dale Carnegie Training of Ohio and Indiana

The Dale Carnegie Course on Effective Communications and Human Relations

Look around you at successful business people, world leaders, professional athletes and entertainers. You'll find a disproportionately high number of Dale Carnegie Course: Effective Communications and Human Relations graduates. This course will help you master the capabilities demanded in today's business environment. You'll learn to strengthen interpersonal relationships, manage stress and more...

The Leadership Advantage

This 3-day program gives you the essential pieces for understanding and cultivating leadership abilities. It emphasizes the principles of superior leadership - from listening creatively and fostering trust to forging collaborative relationships and boosting team results. But this training goes beyond theory - giving you the practical tactics and techniques to become an effective leader. Fully more...

From Sapphire Training & Consulting, LLC

Listening to Your Employees

Employee buy-in is critical to a manager’s success. Your employees have to trust you and understand that you are looking out for their best interests. In this session we discuss techniques that a manager can use to effectively listen to their employees and provide feedback to demonstrate their listening skills. more...

From The Training Clinic

FACILITATION SKILLS

Practice effective facilitation and group process skills. Identify the five stages of team development. Use listening skills, paraphrasing, asking basic and follow-up questions, how to form groups and achieve the learning objective efficiently. Applications for this workshop are in TQM facilitation and problem solving sessions for new and continuing teams. more...

From Target Learning

Target Listening - Listen, Learn & Remember

Do you... * "Zone out" during meetings or discussions? * Have difficulty "reading" a person's body language? * Respond inappropriately during meetings or discussions? * Can't take effective notes during meetings or discussions? * Avoid speaking with certain people because of personality conflicts? * Have trouble retaining complex information during meetings or discussions? If more...

From John Sturtevanta ™s Business Writing Seminars

Speak Like You Mean It ...e morning session includes: a Physical warm ups a Listening Skills a Spontaneous Thinking a Improvisation Structures a Body Language Skills a The Power of Sounds a Two-minute presentations a and much more. Theresa Li a John is an excellent speaker and is able to engage the class with stories that make his concepts relevant. I highly recommend this to anyone in more...

From Treeline Training, Inc.

Managing Technical Professionals All managers face challenges, but managers of technical professionals face an additional and unique blend of challenges. Whether it is scientists, engineers, health professionals, or architects the nature of technical professionals and their work requires a second set of management tactics. Learn tips and tricks on how to manage, lead, motivate, and communicate effectively with teams focused on more...

The Communication Mystery Solved This is an accelerated learning program in which learners will complete a series of activities through which they will learn communication skills, as well as uncover a murder mystery. In this course the instructor plays both the trainer, as well as a cantankerous police chief. The theme transports participants through assertive speaking skills, active listening skills and appropriate conflict more...

From Best@Selling

Master Selling Series ...r listener so you can sell more. Goals: To develop listening skills that create rapport and increase effective communication. Results: Participants learn how to apply the listening process to selling. They know how to modify their behavior and hear what their customers mean. 4. Power Persuasion: Unleash Your Influence Skills If you're looking for an edge in business today more...

From Pierson Requirements Group

Business Process Management Facilitation ... class are to: - Provide practical exercises for: active listening skills; planning a BPM session; building agendas for decision making sessions; questioning techniques; consensus building and facilitation techniques for controlling group dynamics - Give each participant the opportunity to facilitate specific techniques for different types of BPM workshops and provide individual mentoring more...

Facilitated Session Leader ...eminar are to: - Provide practical exercises for: active listening skills; planning a session; building agendas for decision making sessions; questioning techniques; consensus building and facilitation techniques for controlling group dynamics - Give each seminar participant the opportunity to facilitate specific agendas for different types of workshops and provide individual mentoring more...

From Marigold Consulting

Workplace Interpersonal Communication Strategies Workplace Interpersonal Communication Strategies. That certainly is a mouthful, but what exactly does it mean? Simply stated, this seminar is about helping you develop an array of communication skills to enable you to not only function more productively in your workplace, but to also strengthen those key working relationships with your colleagues, supervisors, and managers. Module 1 focuses on more...

Workplace Communication Boot Camp During this seminar, attendees will strengthen their active listening skills and exercise giving and receiving constructive feedback. Through interactive activities, participants will discover how to voice disagreement without getting bent out of shape and learn how to work out conflict constructively. The session will conclude with a discussion of how to rid the workplace of the excess weight of more...

From Accelerated Sales Training, Inc.

The Secrets of Cold Calling Success System Sales Training and Telesales Training

...technically and not asking the right questions or lacking listening skills resulting in lost sales or no sales at all? The big problem today in cold calling on large corporations and selling technology solutions, is that it is so hard to get a response. The salespeople are so afraid of cold calling rejection and overall the cold call effectiveness is pathetic. It is a bad situation but more...

From California Peer Support Association

California Peer Support Training Week

...essential components; time will be spent enhancing active listening skills; we will address the need to work closely with a mental health professional who understands the personality traits of an emergency responder and the trauma they deal with each day; how to best respond to issues of substance abuse, grief, marriage and family conflicts, alcoholism/ addictions, and suicide. Target more...

Difficult Debriefings and Death Notifications

Difficult Debriefings and Death Notifications Instructor: Maxine Lynch Target Audience: Police and Fire Peer Support Personnel and Supervisors. This is a 4 hour class that gives the peer supporter hands-on practice conducting defusings and debriefings. Role play scenarios are realistic. Participants will increase their knowledge, skill level, and confidence in their abilities. Participants more...

Basic Peer Support Training

... Introduction to Peer Support Setting up your program Listening Skills Confidentiality Critical Incident Stress Management Role of the Mental Health Professional Grief, Bereavement, & Loss Depression Marriage & Family Issues Addictions Suicide Taking care of you Individuals can expect to take away from this class an understanding of peer support concepts, information and more...

From Fathom Corporate Training

SALES SKILLS WORSKHOP

... program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where you need it most. Participants can expect to increase sales by learning to build a greater understanding of each client s particular situation, needs, and strategy. Workshop participants learn to determine how their company and product/service provides more...

SALES PROCESS SEMINARS

From Mobile Technical Institute

Interpersonal Communication

Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Develop a better understanding of the processes and functions of communication and learn keys to increasing your communication competence. Topics covered will include interpersonal perception and response, verbal and nonverbal communication, and tips for improving listening more...

From Mining your Metaphors

Mining Your Metaphors Level I Training

...ective with clients and enjoy doing it! a Better your listening skills a Establish instant empathy a Be assured you are working with your clientsa ™ content, not your own a stuffa ™ a Take the guess work out of what your clients need most right now a Empower your clients to trust their inner knowing and find their own solutions a Work on the mind/ body level Level I more...

From Virtues Village LLC

CORPORATE WOMENS RETREAT TRAINING

OCTOBER 8-15, 2011 Have you been thinking about visiting Costa Rica? Would an all-inclusive trip, with the opportunity to learn new skills, practice speaking Spanish, explore the culture of North Central Costa Rica, and the intimacy of a homestay rather than hotel, be of interest to you? a Learn new skills and bond with a small group of women (maximum 8) a Sharpen your Spanish skills by more...

Awakening the Gifts Within - An Introduction to the Five Strategie of The Virtues Project ...and safety. Honor diversity and develop unity. Improve listening skills and more. WHO SHOULD ATTEND: Those who want to enhance personal and professional relationships, minimize the potential for community violence, build character at home, school and in the community; those who want to promote cultural understanding and tolerance, improve leadership skills and foster a safe and caring more...

From Global Training Group

Building Better Relationships through Effective Communication During this session attendees will learn how to develop the skills necessary to communicate with greater flexibility, confidence and impact. Identifying and dealing with the four styles of communication will be discussed, as well as the enhancement of speaking and listening skills, and how to select the most appropriate form of communication. Topics: a Communication principles a DiSC ® more...

From MidAtlantic Employers" Association

Successful Communication Leverage your power as a successful communicator. Learn the strategies to prevent misunderstandings, listen effectively, deal with conflict, communicate with diverse groups and maximize the communication potential of technology. # Discuss the communication process and recognize barriers that get in the way # Identify and demonstrate tools for overcoming barriers # Understand and self-assess more...

From FRAME of MIND, Inc.

90 New Prospects In 90 Days For beginning and experienced Networkers who desire to see an explosion in their own personal business. Imagine learning the techniques necessary to adding 90 new peopel to your organization in the next 90 days. John Fuhrman can take your group by the hand and guide them through the process to get those results. Minimum number of enrolled for live presentation is 50. Contact John at more...

From VKG Associates, Inc

Technology and Critical Business Skills Training ...ing programs include: - Courtesy in the Government - Listening Skills - Proofreading and Editing - Better Office Skills and Services - Basic Filing - Women and Self-Esteem - Organizing Your Workspace - Office Automation - Grammar Review - Performance Appraisal - Curriculum Development - Character Education - Assertiveness - Customer Service - Leadership - Time Management more...

From The Koenig Group

Managing Conflict in the Workplace ...s that can head off conflict before it starts a Active listening skills that help you hear whata ™s really being said a and avoid misunderstandings 1pm a 5pm Taking Care of No. 1 When the Stress of Conflict Takes its Toll a Recognizing the long-term health hazards of stress, anger, and unresolved conflict a Identifying and dealing with toxic stressors that lead to conflict more...

Customer Service

Customer Service Training By The Koenig Group tom@koeniggroup. net Customer service is the single most important factor in any business. Either face to face with a customer or over the telephone, good customer service is absolutely crucial to a company's success. Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this training program more...

Leadership Skills Training

...s develop the skills of effective communication, enhanced listening skills, leading with integrity, building solid relationships and alliances, flexibility in leading others, applying effective strategy in business development, coaching for performance, effectively delegating tasks to others, problem solving, decision-making skills and facilitation techniques. Instructional Methods This is more...

Cross Cultural Communication Skills

...ple, concise and direct language a Enhance your active listening skills to anticipate and avoid common misunderstandings a Foster cross-cultural understanding in your workplace a Eliminate the roadblocks that undermine your ability to communicate effectively Who Should Attend Those looking to strengthen their cross cultural communication and collaboration skills and work more...

From Hrd200 Consulting Group, Llc

Workplace Diversity

...he workplace, and in the social community a Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength a Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications a Identify ways to encourage diversity in the workplace, more...

From Onsite Performance Solutions

Powerful Communication Skills for Health Care Professionals Powerful Communication Skills for Health Care Teams Course Overview Powerful Communication Skills for Health Care Teams uses the FLEX Care communication model, a practical and valuable tool created specifically for medical staff. FLEX Care was developed from researched data collected from both patients and health care professionals over a six-year period. It is based upon the well-known more...

From Corporate Education Group

Making Your Ideas Theirs Advanced Communication Strategies

Do your messages hit their mark? When communicating with others, do you get the results you want? Whether presenting to an audience of thousands, conveying information to a team, or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. Yet masterful communication goes beyond simply crafting a clear message or practicing active more...

From Training To Go, Inc.

Advanced Communication Skills

Training To Go, Inc presents the Advbanced Communication Skills Workshop For many of us, communicating with others is a hit and miss affair. With some people, you may feel you have no communication problems. With others, you may feel like you're never really "getting through". This seminar will equip you with the skills you need to communicate more effectively with others both one-on-one and in more...

From Business Training Works, Inc.

Listening Skills Training

Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...

From Corporate Education Group

Listening to Influence Getting More Out of Conversations

The ability to listen is critically important for your success. But few know how to really listen - to focus, receive, respond to, retain and retrieve vital information. Now get more benefit - and less frustration and disappointment - from business interactions. Learn to bar distraction, increase response and feedback, and remain fully "present." This hands-on workshop takes you beyond listening's more...

From GHR Training Solutions

On Top of Stress

...ercises are included throughout. [NOTE: Such topics as Listening Skills, Anger Management and Dealing with Difficult People can be included in the Full-Day workshop.] A Dynamic training Duo interweaves interactive activities and relaxation exercises with lively discussion and engaging presentation enhanced by powerful visual aids and an information-packed participant manual to more...

From Henderson Training

Handling Challenging Conversations

Handling Challenging Conversations - Working Through Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go more...