Online Ll Give You eLearning

Becoming a Manager Leading and Communicating Becoming a Manager: Leading and Communicating Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and  more...

Defensive Driving Truck Safety Defensive Driving: Truck Safety When people think of defensive driving, they think of "watching out for the other guy" or defending themselves from other drivers so they won't become involved in an accident. That's definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else  more...

Interpersonal Communication Being Approachable Interpersonal Communication: Being Approachable Walking into a meeting surrounded by unknown faces, going to conferences, attending work events, starting a new job, and even going to social gatherings can be daunting, especially if you don't know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone,  more...

Getting Results without Direct Authority Reciprocity Getting Results without Direct Authority: Reciprocity One way to get results without authority is to leverage the law of reciprocity. For example, you help someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later you get a key role in that colleague's project. For any trade to be successful, though,  more...

Rightful Employment Termination Rightful Employment Termination One of the most difficult things you will do as a manager is to terminate an employee. The employee who is being terminated regardless of the reason for the termination may feel angry, frustrated, or betrayed. He or she may be looking for someone or something else to blame, and if the termination is not handled properly, your company could find itself  more...

Identifying Your Customers Expectations Identifying Your Customers' Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see  more...

Using Surveys to Measure Customer Satisfaction ...stomer satisfaction on a regular basis, and this course will give you the tools to do this.Once you have established the attributes of your service that customers value the most, by gathering their qualitative feedback, you need to gauge how they rate your company's ability to deliver them. This course concentrates on the techniques required to do this accurately and appropriately with the  more...

Leading a Customer-focused Team Leading a Customer-focused Team The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The  more...

Facilitative Fundamentals Tools and Techniques .... Learning techniques, like paraphrasing and mirroring, will give you ways to clarify and reinforce what you're hearing and make sure everyone in the group is hearing the same thing. Once you've explored the various means of communicating, it's time to take on the challenges of facilitating getting everyone to speak openly and honestly, in an organized manner that is clear and respectful of the  more...

Implementing a Mentoring Program for the Organization Implementing a Mentoring Program for the Organization Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about  more...

You and Your Boss You and Your Boss Your boss can be the lifeline to your future. Typically, no one has more influence over your immediate and long-term success than the person to whom you report. Not only will you find enjoyment and reward in your current position, but you want your boss to be a source of support when the day comes that you are ready to move ahead with your career. This course teaches  more...

Preparing for Inbound Sales Calls Preparing for Inbound Sales Calls Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In  more...

Sales Communications Foundations Sales Communications Foundations William Safire, a columnist for the New York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct  more...

From Executive-level Sale to Strategic Partnership From Executive-level Sale to Strategic Partnership Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue.  more...

Introduction to Access Management Introduction to Access Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam You probably wouldn't leave the keys to your car, house, or office lying around for anyone to grab and use as they please. The same attention you give to protecting your physical valuables should be considered when protecting the confidentiality,  more...

Giving Constructive Criticism Giving Constructive Criticism Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the  more...

Cascading Style Sheets in Dreamweaver CS4 Cascading Style Sheets in Dreamweaver CS4 Adobe Cascading Style Sheets, commonly referred to as CSS, are a set of formatting conventions allowing you to standardize and enhance the appearance of a web site. By implementing CSS you can fully separate your web site's presentation from its content, and give the site a consistent feel. Dreamweaver CS4 provides increased CSS support, with the  more...

Actionscript Multimedia in Flash CS4 Actionscript & Multimedia in Flash CS4 Adobe ActionScript, a scripting language used to manipulate Flash movies, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies an interactive edge This  more...

Drawing Working with Images in Flash CS4 Drawing & Working with Images in Flash CS4 Adobe Flash CS4 Professional provides a range of tools that can be used to create impressive graphics and illustrations for your movies. Drawing in the Flash environment produces vector graphics - artwork made from straight or curved lines with clean edges that allow you to scale drawings without lowering the quality of the overall illustration. You  more...

SharePoint 2010 Security Business Intelligence SharePoint 2010 Security & Business Intelligence Microsoft Microsoft SharePoint 2010 provides several security options for ensuring that only users or groups who should be able to access specific contents can do so. Security can be configured at the item level, and can be managed for individual users or groups. This course examines SharePoint securing, and describes managing SharePoint  more...

Managing High Performers Managing High Performers Are you paying enough attention to your high performance employees, the people who really help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and  more...

The Income Statement The Income Statement Financial statements show the financial performance of an organization. They are comprised of the Income Statement, the Cash Flow Statement, and the Balance Sheet, and are used both internally and externally by a variety of users. The Income Statement can also be referred to as profit and loss statement or statement of operations, and is one of the most important  more...

IT Strategy Essentials Business IT Strategy Alignment IT Strategy Essentials: Business & IT Strategy Alignment How well are IT and business strategies aligned in your organization? In companies where IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement in business operations. This can result in new products and capabilities that give the company a competitive advantage. You can measure  more...

Fundamentals of Organizational Behavior for the Individual Fundamentals of Organizational Behavior for the Individual Globalization, diversity, outsourcing, virtual teams, downsizing, and changing forms of work are just some of the challenges facing companies today. Managers must be prepared to deal with the organizational issues that such challenges give rise to. Whether you're in Human Resources, a manager of a large department, or the leader of  more...

Actionscript Sound Video in FlashCS3 Actionscript, Sound & Video in FlashCS3 Adobe ActionScript, a scripting language used to manipulate objects and movies in Flash CS3, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly-interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies the  more...

Debugging Tracing Monitoring ASP NET Apps With VB 2008 Debugging, Tracing & Monitoring ASP.NET Apps With VB 2008 Microsoft Visual Studio 2008 and ASP.NET 3.5 give developers the tools needed to effectively debug, trace, and monitor web applications to minimize errors. This course covers the various ways you can troubleshoot web applications using Visual Studio and discusses how to use ASP.NET 3.5 code to help to accomplish this. Specific topics  more...

NET Framework 4 0 Debugging Tracing Monitoring Web Apps with VB 2010 .NET Framework 4.0: Debugging, Tracing & Monitoring Web Apps with VB 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515) Visual Studio 2010 and ASP.NET 4.0 give developers the tools needed to effectively debug, trace, and monitor web applications to minimize errors. This course covers the various ways you can troubleshoot web  more...

Basic Presentation Skills Creating a Presentation Basic Presentation Skills: Creating a Presentation Among the fears that people have about giving a presentation is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas  more...

Drawing Working with Images in Flash CS5 Drawing & Working with Images in Flash CS5 Adobe Flash Professional CS5 provides a range of tools that can be used to create impressive graphics and illustrations for your movies. Drawing in the Flash environment produces vector graphics - artwork made from straight or curved lines with clean edges - that allow you to scale drawings without lowering the quality of the overall illustration.  more...

ActionScript Multimedia in Flash CS5 ActionScript & Multimedia in Flash CS5 Adobe ActionScript, a scripting language used to manipulate Flash movies, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies an interactive edge. This  more...

Cascading Style Sheets in Dreamweaver CS5 Cascading Style Sheets in Dreamweaver CS5 Adobe Cascading Style Sheets, commonly referred to as CSS, are a set of formatting conventions allowing you to standardize and enhance the appearance of a web site. By implementing CSS you can fully separate your web site's presentation from its content, and give the site a consistent feel. Dreamweaver CS5 provides increased CSS support, with the  more...

NET Framework 4 Debugging Tracing Monitoring Web Applications with C 201 .NET Framework 4: Debugging, Tracing & Monitoring Web Applications with C#201 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515) Visual Studio 2010 and ASP.NET 4 give developers the tools needed to effectively debug, trace, and monitor web applications to minimize errors. This course covers the various ways you can troubleshoot  more...

Making a Positive Impression in an Internal Interview Making a Positive Impression in an Internal Interview Interviewing for a new job can be stressful. You can easily get caught up in the anxiety of wondering what the interview questions will be, what answers you should give, and how to leave a positive impression. This can get even worse when the interview is for an opportunity in your current organization, as you try to answers questions  more...

Negotiation Skills for Sales Professionals Value Exchange Negotiation Skills for Sales Professionals: Value Exchange Negotiating concessions and exchanging value are integral aspects of any sales negotiation process. But when is the best time to make concessions? And how do you make concessions effectively so that you maximize the value of your proposal to the other side and maintain a position of power? This course provides detailed instructions  more...

A Foolproof Method for Conduting a Job Search Learn a foolproof method of how to conduct a job search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study.  more...

Applying Emotional Intelligence in the Workplace ...ll give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach you how to respond proactively, communicate more  more...

Learn How to Write the Kind of Cover Letter That Gets Results A highly effective writing approach that increases the chances of getting your resume reviewed. The main objective of this course is to equip you with a proven method and persuasive writing technique that gets results. The course, ?Learn How to Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful  more...

Certificate in Web Content Creation (Master Classes) A professional certificate in writing and editing web content. The certificate program consists of three Master Classes: (1) Writing Web Content (2) Architecting Web Content (3) Creating Popular Web Genres These three Master Classes prepare you to be a professional web writer or editor, working in a world of intense interactivity, fast feedback, complex content management, and constantly changing  more...

Writing Web Content (Master Class)-Self Directed Write web content that persuades, informs, entertains, inspires, and sells. Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with  more...

Creating Popular Web Content (Master Class)-Self Directed Write Web content that persuades your visitors to act, join the discussion, resolve their problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a  more...

Advanced Technical Writing ...ical documents--a proposal. Advanced Technical Writing will give you the expertise and confidence to market yourself as a technical writer or simply to tackle more advanced assignments at work. Building on the skills you have acquired in the previous technical writing courses, this course emphasizes audience analysis, document organization and design, supplements, visuals, and research  more...

Essential Legal and Ethical Principles of the Medical Office This course introduces the basic concept of medical assisting and its relationship to the other health fields. It emphasizes medical ethics, legal aspects of medicine, and the medical assistant's role as an agent of the physician. The course also provides the student with knowledge of medical jurisprudence and the essentials of professional behavior. Topics include: introduction to medical  more...

An Entrepreneur`s Guide To Starting A Medical Billing Company A 25 page self-directed marketing course designed for those interested in establishing a home based medical billing business. Student may submit questions and have materials reviewed. This course is designed to help you establish, and answer questions you have, about starting a home based medical billing business. The course is designed to guide you on how to establish yourself as a medical  more...

Legal Research and Writing This course guides students on how to do legal research and writing. After completing this course, the student is expected to have acquired the basic skills necessary for writing legal documents. The course is designed to give the student exposure to writing briefs, pleadings, (including motions, complaints, answers, appeals, etc.) and even some basic legal correspondence. The Student should  more...

Medical Office Specialist Training II (With Terminology) ...nd your horizons to include medical coding. This Course will give you solid, comprehensive training in appointment scheduling, reception, assisting, filing, billing, coding, collections, all that is necessary to work in or even move into management of a private health care practice. Shortly after enrollment you will begin receiving regular email notifications regarding your course of study. We  more...

Building a Successful Team Course description -- Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama ™s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your  more...

Financial Basics for Non-financial Managers Course description -- This course helps a non-financial manager make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and  more...

Organizing Your Workspace Course description -- The stacks, books, and little pieces of paper can seem overwhelming. Disorganization hinders work performance and creates feelings of stress and anxiety. By learning to organize your workspace, you can reach better levels of performance. This course will identify techniques for organizing your work areas, shelves, drawers, and files. It will also give you tips for maintaining  more...

Recognizing and Avoiding Burnout ...e description -- The Strategies and Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques  more...

Recognizing and Managing Anger Course description -- After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain  more...

Successful Negotiation ...tomers, coworkers, and even family members. This course will give you the strategies and techniques you will need to help you define opportunities in which negotiating would be appropriate and to create a win/win situation in each of your negotiations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Negotiating is a thread woven  more...

Telephone Skills for Quality Customer Service Course description -- Telephones are an everyday part of business and often aid in your customersa ™ first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions,  more...

Understanding and Using Contracts Course description -- In almost every business transaction a contract is made. This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of the agreements. It will also give you information and guidelines on how and when to sever the contract, how to modify it, and how to circumvent potential problems. IMPORTANT  more...

Working With Digital Pictures Level 2 This course was designed to give home and business users with basic digital imaging skills a closer look at what you can do with digital cameras and image editing software. To accomplish this, students will look at advanced camera features, lenses, automatic and creative controls, accessories, and basic color concepts. Using a camera, students will also zoom, record dates and times, and use  more...

Influence Your Customer to Take Action and Buy Achieve the right personal chemistry throughout the selling process. Selling is a balance of give and take. You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections Develop a deliberate strategy that results in overcoming objections and makes and keeps the sale. More important than what you say is what you ask. People believe their answers to questions more often than they believe you. When you invest your time by maintaining a relaxed, inquisitiveness earlyon, you save time later. People give you the information you need to maximize your influence. By using  more...

Dramatically Increase Sales With Minor Web Site Changes and Adjustments! ... help you in setting up your own web site! And finally, I`ll give you a simple javascript code for your web site that you can use to increase your sales! I`ll even show you the simple steps to set up this code. This code will help you to obtain your visitor`s name and email address (with their permission, of course) and follow up with subsequent sales letters - greatly increasing your chances  more...

Grant Writing Fundamentals for Non-Profit Organizations A self-paced & directed class that gives you the tools to effectively prepare grant proposals to seek funding for non-profit organizations. This self-paced class will give you the tools you need to efficiently and effectively prepare grant proposals to seek funding for non-profit organizations. To keep the cost of this course low we do not provide instructor interaction.  more...

Linux Operating System Linux Operating System will get you started in the Linux world of networking and administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more.  more...

Build a Powerful Marketing Strategy--Instructor-Led A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period  more...

Build a Powerful Marketing Strategy--Self-Directed A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of  more...

Career Assessment Profile A Trump U Course- Do you know what you are best suited to do? So much of our success depends on matching what we do with what we do best. The Career Profile indicates how your personality can affect your potential. The online assessment can predict your job performance and will point you to the areas you need to work on to increase the likelihood of your success.Students may complete this course  more...

Entrepreneur Assessment Profile A Trump U Course- Have you ever wanted to strike out on your own in business and wondered if you have what it takes? The Entrepreneur Profile indicates your potential for satisfaction and success as an entrepreneur. The online assessment tells you if you are ready to make the leap, and points to the areas you need to work on to increase the likelihood of success. Students may complete this course  more...

How to Critically Evaluate Your Business Plan A Trump U Course- Thinking like an entrepreneur means making the most of your opportunities. To achieve your dreams, you must know how to examine your plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may  more...

Leadership Assessment Profile A Trump U Course- Do you have the personality and style to be a leader? The Leadership Profile indicates your potential to handle the challenges of responsibility. Your online assessment tells you if you are likely to achieve what you want, and points to the areas you need to work on to increase the likelihood of success.Students may complete this course within a reasonable period of time. Contact  more...

Negotiate to Win A Trump U Course- The most critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this  more...

Significantly Increase the Value of Any Property--Instructor-Led A Trump U Course- Improving your property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete  more...

The Entrepreneurship Certificate in Marketing Mastery Program A Trump U Course- Starting a new business means more than having a good idea. The hottest concept will cool off in a minute if it isn ™t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time.  more...

The Trump Way to Wealth ...lth than right here, right now. The Trump Way to Wealth will give you the coaching, training, skills and tactics you need to build wealth every single day.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...e can save you money, time and aggravation. This course will give you expert instruction, including video tutorials that can save you thousands and position you for success and security in your personal real estate investments. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added  more...

Turn Your Life Experience Into College Credit Did you know that your knowledge and life experience may be sufficient to earn you legitimate college credit from an Accredited U.S. College or University? Learn from a Life Experience and Adult Education Expert. This course will teach you how to earn College Credit for what know through a series of 6 dynamic lessons. 90 day access to course content. Work at your own pace. Earn College Credit For  more...

Manufacturing Statistics Personal Training Library ...es with DOE. This Design of Experiments training course will give you the tools you need to get the most from this powerful statistical quality improvement technique. (3 Units; 3 Assessments; Approximately 8 hours of training.) The Measurement System Analysis (MSA) course includes detailed tutorials on many measurement system analysis techniques including how to conduct and analyze GR&R (Gage  more...

Six Sigma Black Belt Personal Training Library The Black Belt Library gives one learner access to our four core Black Belt courses: FMEA Investigator, Advanced SPC, Measurement System Analysis, DOE: Screening Experiments. It is recommended that you take the Green Belt Library as a prerequisite for the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project  more...

Providing Excellent Customer Service in a Multicultural Environment ...derstand people with different cultural experiences and will give you some guidelines to help you serve multicultural customers. Providing excellent customer service in a multicultural environment Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you. This course  more...

Reaching Teenagers ...ll give you specific ways you can reach out to teens and provide asset building programs in your library. Reaching Teenagers This tutorial will give you specific ways you can reach out to teens and provide asset building programs in your library. You will be given tools that you can utilize to begin defining or redefining your teen program. At the end of each course section, you will complete  more...

Improving Co-Worker Relationships ...ll give you some fresh perspective on strengthening communication weaknesses in your library, along with some practical tools to tackle specific co-worker problems you may be worrying about today. Improving Co-Worker Relationships Do you need some fresh ideas to help resolve library workplace issues? This course, authored by noted library and organization consultant Pat Wagner, is based on  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Instructor-Led A Trump U Course- Real estate investing means a lot more than curb appeal: success is in the numbers. From researching income potential, to financing a purchase and examining how cash flow affects value, you`ll master the figures! Much more than textbook learning, this course connects you to experts and interactive activities--and instructs using real investment decisions as examples.Students may  more...

Linux Complete Set This complete set of Linux Operating System training will get you started in the world of the Linux operating system, Linux networking and Linux administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more. This course set will walk you through Linux installation and setup, including some of the more difficult topics like  more...

Linux Operating System Linux Operating System will get you started in the world of Linux networking and administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more. Linux Course Description This course will walk you through the Linux installation and setup, including some of the more difficult topics like network settings and graphical interface  more...

Faculty Introduction to Online Teaching Introduction to Online Teaching is a two-week, self-paced online course designed to give you an understanding of developing and teaching online courses. ? This course is designed for faculty, although certainly the premises are the same for K-12 educators, as well.? Those wishing to earn a State Board Continuing Education Unit (SB-CEU) might prefer to enroll in the Intro to Online Teaching for  more...

Introduction to K-12 Online Teaching The Intro to K-12 Online Teaching is a 10 contact-hour, one-week online course that is teacher-facilitated, which is a level of student-instructor interaction between a totally self-paced course and one that is instructor-led. It means you can go through the course at your own pace but an instructor is available to help whenever you need it along the way. Intro to K-12 Online Teaching is designed  more...

Introduction to Teaching Online Learn the technologies educators are using all over the world to present online courses. Through participation in this course, you will learn what tools work best in your classroom. Introduction to Online Teaching is a seven day online course. This course is designed to give you an understanding of online course delivery. It is a basic level course and will prepare you to begin to develop an  more...

Writing Standards-Based Assessments Give your students an edge on state assessments by learning how to develop test items aligned to your state academic standards. Through participation in this course, you will learn to write questions that meet your state and local standards, including those that use higher order thinking skills. Additionally, you will learn techniques item writers use to make it difficult for test-wise students to  more...

Accelerate your Business Growth--Instructor-Led A Trump U Course- Business is dynamic. If you`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of  more...

Accelerate your Business Growth--Self-Directed A Trump U Course- Business is dynamic. If you`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of  more...

Accounting In An Hour Whether you ™re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

Adobe After Effects 5.5 This self-paced computer based training series will teach you intermediate through advanced techniques of After Effects 5.5 that you can apply to your work today. Welcome to Adobe After Effects 5.5 This self-paced computer based training series will teach you intermediate through advanced techniques of After Effects 5.5 that you can apply to your work today. This course will take the guesswork  more...

Adobe Flash CS3 Professional: Essentials Give your website a new look! Now is the time to give it a zap of creativity with animated objects and sound effects. Whether you are a web designer or game developer, you will learn the necessary techniques to get your project rolling. Discover how to design fun, creative, interactive websites through structured and easy to follow lessons. With help from a pro, you`ll be able to expand your  more...

Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. Welcome to Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. This course will take the guesswork out of the revolutionary new  more...

Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. Welcome to Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. This course will take the  more...

Adobe InDesign 2 This computer-based training series will teach you intermediate through advanced techniques of Adobe InDesign 2 that you can apply to your work today. Welcome to Adobe InDesign 2 This computer-based training series will teach you intermediate through advanced techniques of Adobe InDesign 2 that you can apply to your work today. These self-paced training will take the guesswork out of the  more...

Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. Welcome to Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. This program will take the guesswork out of  more...

Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. Welcome to Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. These online courses will take the guesswork  more...

Adobe Premiere 6.5 This self-paced CBT based training series will teach you intermediate through advanced techniques of Adobe Premiere 6.5 that you can apply to your work today. Welcome to Adobe Premiere 6.5 This self-paced CBT based training series will teach you intermediate through advanced techniques of Adobe Premiere 6.5 that you can apply to your work today. This program will take the guesswork out of the  more...

Adobe Photoshop CS4 Extended: Essentials ...niques, special effects and image touch up. This series will give you the confidence and know-how to achieve fantastic results using Photoshop CS4 new interface and enhanced tools.This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Photoshop CS4 Extended: Essentials Ranging from  more...

Bartending the Easy Way-Online ...nsed twenty-five years of experience into a course that will give you the confidence to step behind a bar anywhere. Serving clientele like Will from the Black-Eyes Peas, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what managers look for in a good bartender. Her  more...

Bartending to the Max-Online ...over twenty-five years of experience into a course that will give you the confidence to step behind a bar anywhere. Serving clientele like Will from the Black-Eyes Peas, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what managers look for in a good bartender and to  more...

Build a Powerful Branding Strategy--Instructor-Led A Trump U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Build a Powerful Branding Strategy--Self-Directed A Trump U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Design a Winning Business Based on Your Idea--Instructor-Led A Trump U Course- A disciplined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Design a Winning Business Based on Your Idea--Self-Directed A Trump U Course- A disciplined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Doing Business in China In everyday business, it ™s more and more common to meet, hold conference calls, and travel overseas. When you ™re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led A Trump U Course- There`s more than one way to profit in real estate: in fact, there are three basic techniques: amortization, cash flow, and appreciation. This exclusive online course uses cutting edge interactive features to show the ins and outs of proven strategies: from fix-and-flips to condo conversion, from refinancing to trade-ups. Most important, you learn which fits your goals. Students  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed A Trump U Course- There`s more than one way to profit in real estate: in fact, there are three basic techniques: amortization, cash flow, and appreciation. This exclusive online course uses cutting edge interactive features to show the ins and outs of proven strategies: from fix-and-flips to condo conversion, from refinancing to trade-ups. Most important, you learn which fits your goals. Students  more...

Expert Certificate Course in Medical Transcription with Work Placement Program With no medical background necessary, you can learn to transcribe doctor`s dictation into documents with our online training.We offer hours and hours of transcription practice prepared by doctors so youare ready for the working world when you graduate. We employ six MT instructors,train you in an online-friendly manner, and encourage students to interact witheach other in online forums. All course  more...

Find and Purchase Income Producing Properties--Instructor-Led ...could. The experience that you will gain in this course will give you an edge on the average investor. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance  more...

Find and Purchase Income Producing Properties--Self-Directed ...could. The experience that you will gain in this course will give you an edge on the average investor. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led A Trump U Course- Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed A Trump U Course- Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may  more...

Legal Transcription Training This unique and totally on-line program teaches you to do legal assistant, transcription and legal secretarial work. Many opportunities exist to specialize in various types of law, real estate, criminal, family, personal injury, business, etc. The course was designed by a recognized leader in development of training materials. This course offers a Certificate of Completion allowing you to sit for  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led A Trump U Course- Rental property owners can profit from what entrepreneurs know: success lies in examining all aspects of your business, looking for opportunities to reduce expenses and maximize income. In this exclusive course, TrumpU experts will show you how to position your property correctly for the target market, manage problem tenants, market your property, and more. Students may complete  more...

Microsoft Office XP Certification Our Office XP Training consists of 15 interactive computer-based training modules delivered via CD-ROM or via the Internet through our online university. Welcome to Microsoft Office XP Certification Our Office XP Training consists of 15 interactive computer-based training modules delivered via CD-ROM or via the Internet through our online university. The Office XP suite includes Access, Excel,  more...

Negotiate Profitable Real Estate Deals--Instructor-Led A Trump U Course- More times than not, success in real estate begins -- or ends -- at the negotiating table. The secret to successful negotiation is careful preparation and communication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured. Students may complete this course within a reasonable  more...

Negotiate Profitable Real Estate Deals--Self-Directed A Trump U Course- More times than not, success in real estate begins -- or ends -- at the negotiating table. The secret to successful negotiation is careful preparation and communication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured.Students may complete this course within a reasonable period  more...

Nutritional Information Resources for Librarians ...ll give you a brief overview on how saturated fat intake can lead to an increased risk of certain chronic diseases, the differences between certain types of fats, resources you can provide your patrons on reducing saturated fat intake, and program planning ideas Nutritional Information Resources for Librarians This course will give you a brief overview on how saturated fat intake can lead to  more...

Powerful Negotiation For Successful Buying ...otiation strategies so that even the most savvy sellers will give you the best deals possible. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students  more...

Professional Bar Management Mastery Level Certification ...over twenty-five years of experience into a course that will give you the skills to manage your bar like a professional. She will teach you the basics that will put you on the road to understanding the unique factors of the bar business. Kellie has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of the business. Her  more...

Safe Computing For Educators The Internet is a vast place, open to a wide variety of experiences. Although it can be very useful in educational settings, it can also be a dangerous place for students as well as educators. As an educator, you must keep yourself up-to-date with information to protect yourself and your students from getting into trouble. This course takes an interest in helping you learn some simple and  more...

Supply Management Contract Writing ...ctive online class "Supply Management Contract Writing" will give you the skills necessary to minimize your procurement risks. This class goes way beyond the typical, dry explanations of contract law. Through plain English examples and interactive exercises, you will learn how to negotiate and write effective contracts and iron-clad terms and conditions. Frequently Asked Questions How long will  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed A Trump U Course- Real estate investing means a lot more than curb appeal: success is in the numbers. From researching income potential, to financing a purchase and examining how cash flow affects value, you`ll master the figures! Much more than textbook learning, this course connects you to experts and interactive activities--and instructs using real investment decisions as examples.Students may  more...

Writing for Business Professionals This course is designed to give you an understanding of the writing environment and in particular the business writing environment. This course will teach you what to cover in your writing and how to outline to produce a better document. The course will also cover how to get the readers attention as well as how to build professionalism into your business writing skills. User is given 1 year  more...

Doing Business in India In everyday business, it ™s more and more common to meet, hold conference calls, and travel overseas. When you ™re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will quickly give you the background to confidently reach across any cultural divide. In  more...

Creating Popular Web Content (Master Class) Write Web content that persuades your visitors to act, join the discussion, resolve their problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a  more...

Writing Web Content (Master Class) Write web content that persuades, informs, entertains, inspires, and sells. Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with  more...

Adobe Dreamweaver CS4: Advanced Learn professional techniques that will help you to design and develop an impressive web site using Deamweaver CS4. This training walks through advanced concepts in Dreamweaver CS4 including creating pure CSS layouts, working with reusable assets such as Snippets, Library Items and Templates. In addition, you will get the chance to work with Adobe's Spry Framework to create AJAX-enabled web pages.  more...

Adobe CS4 Design: Workflow By the time you've finished watching this video series, you'll be very proficient and confident in the new CS4 Design products. The chapters begin with a look at Adobe Bridge, then show you all about raster image editing with Photoshop, vector image editing with Illustrator and how to create a professional layout with InDesign. You'll also learn how to add multimedia with Acrobat, animate with  more...

Time Management ...o improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more work done in less time. As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop  more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage ...inability program, this comprehensive e-learning course will give you the results you want. How To Adopt Green Practices In Business And Gain A Competitive Advantage Whether you are a business owner, office manager, HR manager, business professional or ?green-team? project leader who wants to know how to get started with a sustainability program, this comprehensive e-learning course will give  more...

Medical Workforce Spanish Medical Spanish is designed to provide students with skills in the Spanish language related to healthcare. Students are also introduced to the culture of the Spanish-speaking world, which prepares the non-Spanish-speaking healthcare professional to provide medical care and attention to Spanish speaking patients in medical office settings. No prior knowledge of Spanish is required. Upon successful  more...

Portfolio to Interview: Landing a Job as a Technical Writer In this course we will look at the preparatory stages creating a portfolio and resume and the final stage of interviewing. With this preparation you will be in the best possible position to use any opportunity that comes your way to get a job as a technical writer. Portfolio to Interview is authored by a 25 year veteran of the technical writing field, with experience in hiring as well as seeking  more...

Tomorrow s Managers Development Tools "A teacher affects eternity. He can never tell where his influence stops." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect  more...

What to Consider When Hiring ...d damaging to the good name of the company. This course will give you a brief overview of the major employment legislation that affects recruitment. Then the course will explore the options that any manager has when faced with hiring a new employee. Hiring is an expensive process, so the course explores a cost-benefit analysis of the various hiring methods, examining in detail internal  more...

Delivering 360-Degree Performance Feedback Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and  more...

Doing Business with Independent Contractors Do you know the difference between an "employee" and an "independent contractor "? Many employers don't, and in some cases it has cost their companies millions of dollars in taxes, insurance, overtime, fines and penalties. That's why it's important to understand the standards for judging if a temporary, leased or outsourced worker is really an employee. This course will acquaint you with the law  more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...

Avoiding Problem Performance Simulation You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers for the show report to you. Recently, one of these writers resigned, so you need to hire a replacement. You will need to avoid hiring a problem performer by selecting the right person. Once you select that person, you'll need to communicate job requirements and provide resources in  more...

Appraising Performance Simulation Consider your last performance appraisal. Was it a positive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many  more...

Lean Techniques Imagine that you're shopping at a local furniture store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to  more...

Lean Strategies ...tanding of lean manufacturing principles and techniques will give you the ingredients you need for a lean transformation. But you also need information about how to put all of these together in the correct sequence. In this course, you'll learn how to prepare for, develop, and maintain a lean organization. In Lesson 1 you'll learn what lean techniques to implement first and how to make the  more...

Why Customer Driven Today in America, the emphasis is on service. Health care organizations, insurance agencies, investment brokers, and accountants sell services rather than products. As the popularity of the Internet increases, all companies are forced to focus on service through company web sites that put them into direct contact with customers. Customer satisfaction--and quality--is quickly becoming the  more...

The Life Cycle of an IT Project Did you know that your information technology (IT) project becomes more vulnerable as it goes through the various stages of development? That's because during each stage of development the project becomes more complex, increasing the chances of something going wrong. Incorporating a structured framework for developing IT projects, also known as a life cycle, enables your corporation to implement  more...

The Process of Interpersonal Communication It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of  more...

Workplace Communication Skills Poor communication is often blamed for discord, errors, and misunderstandings in the workplace. In fact, and more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be  more...

Resolving Conflict with Communication Skills Although, through the use of good communication skills, conflict in the workplace can be minimized, it can't be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. This course will give you an understanding of the various causes and outcomes of conflict, together  more...

The Inbound Call Center Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework  more...

Quality Management The Quality Management Process ...er some of the fundamentals of quality management. John will give you scenarios that cover a wide range of quality management issues, ranging from daily quality management to variation in processes, so be prepared to demonstrate your knowledge. Unit 2: The Costs of Quality (0.5 - 1 hour) Identify the relationship between quality and cost.  more...

Oracle SQL Specifics Creating and Managing Database Objects Course Overview This course is the second in a two-part series on Oracle SQL Specifics that will teach participants how to use commands, functions, and operators supported by Oracle as extensions to standard SQL. Users will learn how to create and manage tables, build integrity constraints, and use the COMMIT and ROLLBACK statements to control transactions. Learners will create and maintain  more...

NetWare Service and Support Upgrade - Part 1 Course Overview This course is the first in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course will give an overview of service and support tasks, research tools, and network cables and boards. L earn To:  more...

Self Development Improving Your Memory ... of your ongoing professional development training. She will give you a series of exercises designed to identify your knowledge of memory and ways to improve your memory. Through her questions and your answers, you will gain a better understanding of the models of memory and ways to improve your memory and your ability to recall information. Unit 2: Your Memory (0.5 - 1 hour)  more...

Career Development Professional Networking Career Development: Professional Networking offers the student an overview of how to network for career advancement, seek career guidance, and develop a career network. The program covers in detail the steps for networking effectively, steps for communicating effectively, steps for building beneficial relationships inside and outside an organization, the difference between a mentor and coach, and  more...

Moving from Technical Professional to Mgr Series Getting Started This course introduces the learner to some management fundamentals. Beginning with the requirements for IT success, the course outlines the roles of the IT manager as well as the skills required for effective management. It then teaches the principles of three types of management planning as well as the fundamentals of recruiting for new managers. Learn To: Identify key functional areas  more...

Business Accounting Accounting for Assets ...he work of accounting clerks under her supervision. She will give you a series of exercises to gauge your knowledge of current assets. Through these questions and answers, you will increase your understanding of business accounting, including assets such as cash and cash equivalents and accounts receivables. Unit 2: Inventory (0.5 - 1 hour) • Identify forms of  more...

Budgeting Capital Budgeting ... discount rates. If you are successful in doing so, she will give you the task of reviewing the current capital budget requests she is considering and promote your title to that of Budget Coordinator. Unit 2: The Capital Budgeting Process (0.5 - 1 hour) Sequence the steps of the capital budget process. Identify information that should be  more...

Effective Presentations Planning a Presentation In Effective Presentation: Planning a Presentation, you will learn how to determine realistic presentation objectives, how to analyze your audience, and how to use supporting materials effectively. In addition, you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation. Learn To Identify the six common  more...

Effective Presentations Essentials of Persuasion In Effective Presentations: Essentials of Persuasion, you will learn guidelines for ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To  more...

Effective Presentations The Presentation Process In Effective Presentations: The Presentation Process, you will learn what steps to take to reduce your fear of speaking, remain calm, and appear relaxed. In addition, you will learn how to use your voice and nonverbal communication to improve the delivery of your presentation. Finally, you will learn how to assess the audience members and answer their questions. Learn To  more...

Leadership Development Delegation In Leadership Development: Delegation, you will develop the skills needed to fulfill the role of a delegator and then use the delegation process to achieve organizational success. This program will help you use delegation to achieve greater results that will benefit everyone in your organization. Learn To Identify a delegator's responsibilities.  more...

Goal Setting Goal Setting Tools for Managers In ''Goal Setting: Goal Setting Tools for Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. Learn To Identify the criteria for meaningful  more...

Employee Performance Providing Feedback Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving  more...

Facilitation The Facilitation Process ...acilitator for several departments at Icon. Today, John will give you a series of exercises that require you to think about how you should prepare to facilitate. Unit 3: Guiding the Meeting (0.5 - 1 hour) Open a meeting effectively. Apply techniques to ensure that every team member participates. Identify four stages of a  more...

Managing Performance The Performance Appraisal Process In Managing Performance: The Performance Appraisal Process, you will learn how to appraise an employee's performance, how to conduct an appraisal discussion, and how to document your appraisal. You will also learn how to communicate to your employees about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the  more...

Advanced Project Mgmt Managing Accelerated Projects Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for  more...

Principles of Marketing Pricing Strategy Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...

Project Teams Applying Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly.  more...

IIS 4 0 Creating Configuring a Web Server - Part 4 This is the final course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the features of Microsoft Index  more...

Telephone Skills Handling Difficult Calls This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and  more...

Frontline Leadership Knowledge in the Workplace Frontline Leadership: Knowledge in the Workplace emphasizes the importance of managing knowledge in the workplace, conducting assessment interviews for employees, utilizing employee knowledge and input, and providing employees with opportunities for continuing education. The program also details the affects technology has on the exchange of knowledge and offers guidelines for using specific types  more...

Behavior Putting Your Best Foot Forward Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...

Six Sigma and the Voice of the Customer Do you know the phrase, "caveat emptor"? It's a Latin term that means, "Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased  more...

Portfolio Management Processes and the Organization ...th programs or projects, effective portfolio management will give you the tools necessary to make the right organizational decisions. Portfolio management is not conducted in a vacuum; oftentimes the roles and processes will relate throughout the organization. This course will examine the importance of understanding how portfolio management processes function within the organization, and relate  more...

Creative Problem Solving The Creative Problem Solving title is a series of ready to deliver courses that will give you a basic framework for problem-solving and decision-making in today's business environment.  more...