From Serebra Learning Corporation
Managing the Quality of the Customer Support Service Center 
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
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Using ASP Components 
This course is the second course in a series of three in the
ASP curriculum. This course acquaints the students with the capabilities of
Active Server Pages. It also enables students to create ASP applications. Programmers wishing to learn about Active Server Pages.
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Introduction to UNIX 
...ts the basics of using a
UNIX operating system, including logging in, using simple commands, and creating files. It also addresses several useful electronic communication programs available on a UNIX operating system. The course begins with an introduction to the features and capabilities of a UNIX operating system. It introduces the student to the system's main components and to the way
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Win2000 Server Sharing Resources Over the Internet 
... a
Web server, monitoring and administering a Web server, logging events to monitor access to files and folder The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new
Windows 2000 MCSE track. Completion of this course and the other
Course CBT more...
Monitoring and Reporting in ISA Server 2004 
To provide an overview of the monitoring options available in
ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including
Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT professionals who have a
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Managing IT Security 
To understand basic security principles and security software and how to troubleshoot security issues The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (
220-601)
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SAP R 3 4 6 Purchaser 
This
SAP R/3 4.6 Purchaser course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. The student will be introduced to the environment in which the purchaser works, paying particular attention to the procurement process used in an enterprise and the most important information sources of the purchaser. Additionally, the student will be introduced to the
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SAP R 3 4 6 Shipping Employee 
The course
SAP R/3 4.6 Shipping
Clerk aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. The learner will be provided with an overview of the basic functions and processes used in shipping processing. Furthermore, the learner will be provided with a detailed overview of the steps involved in outbound deliveries, picking, packing and goods issues in the
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SAP R 3 4 6 AR Accountant 
The
SAP R/3 4.6 AR Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. The student will be shown how the FI component is integrated in the R/3 System, how to create master data for a customer, and how to post invoices and incoming payments. Furthermore, he will be able to display and process customer documents, and will be shown the
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SAP R 3 4 6 AP Accountant 
This
SAP R/3 4.6 AP Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. and how the FI component is integrated in the R/3 System. It also shows you how to create master data for a vendor and how to post invoices and outgoing payments. Furthermore, it will show how to display and process vendor documents. You will also be shown the
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SAP R 3 4 6 Financial Accountant 
This
SAP R/3 4.6 Financial
Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. It provides the student with an overview of the key components of R/3 Financial
Accounting that affect financial accountants - namely the enterprise structure and master records. Furthermore, the trainee is provided with a structured introduction to the
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SAP R 3 4 6 Cost Center Accountant 
The
SAP R/3 4.6 Cost
Center Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. and how the CO component is integrated in the R/3 System. It will also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. The audience for this course includes employees who need to learn how to use the
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SAP R 3 4 6 FI Payments 
Payment
Processing is a component of
SAP's R/3 Financial
Accounting module (FI). FI is a powerful module integrating many activities, including
General Ledger, accounts payable, accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in
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SAP R 3 4 6 CO Cost Object Controlling 
The course
SAP R/3 4.6 CO Cost
Object Controlling gives employees, working within internal accounting, an overview of tasks within cost element accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as
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SAP R 3 4 6 CO Profitability Analysis 
The course
SAP R/3 4.6 CO Profitability
Analysis provides the basic knowledge for using the SAP R/3 system on a daily basis. To transfer the needed knowledge the course makes use of an example: planning a sales organization and comparing to actual data. The initial unit provides an introduction to SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as navigating
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From 123-CBT Computer Based Training
Interconnecting Cisco Networking Devices Part 1 

...put from a
Catalyst switch.
Identify the
EXEC modes for logging in to a Catalyst switch to begin initial configuration.
Identify keyboard
Help features in the Catalyst switch command line interface (
CLI).
Configure basic switch parameters.
Identify functions of basic switch status commands.
Identify commands for basic port configuration.
Match commands for managing
MAC address
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Oracle8 Backup and Recovery - Strategies and Backups 

...space as read-only.
Identify the differences between the logging and nologging options.
Identify the characteristics of an image copy.
Identify the steps involved in an image copy process.
Identify the characteristics of a backup set.
Sequence the steps followed by
RMAN to create a datafile backup set.
Identify the characteristics of the archive log backup process.
Perform a backup using
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NetWare and Windows NT Integration - Part 1 

...n networking environment.
Sequence the steps involved in logging in to a
Windows NT workstation.
Match default user accounts with their characteristics.
Match default group accounts with their rights.
Identify the functions of the
Windows NT Registry.
Match the Windows NT Registry subtrees with the information they store.
Match the administration utilities with the tasks that they help
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Windows NT Server 4 0 Routing RAS - Part 4 

... TRACERT utility.
Identify the different levels of event logging that can be enabled by using
RRAS.
Enter the routemon command to display the static IP routes of an interface.
Enter the routemon command to display the global configuration parameters of the
IPX RIP protocol.
Enter the routemon command to enable a
Demand Dial interface.
Enter the command to execute a routemon script file
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SQL Server 7 0 System Administration - Part 2 

Course Overview
This is the second course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot
Microsoft SQL Server 7.0.
L earn To:
Work with Microsoft SQL Server is and
Work with Microsoft SQL Server 7.0, its architecture, security, and database structure.
Understand the basics of
SQL Server databases and how to
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IBM AIX--Part 1 Basic Administration 

...nterface (
CLI). Identify the commands used in the error-logging process. Identify the reasons for continuous
AIX performance monitoring. Identify CLI commands that are available for performance monitoring. C ontent
Emphasis Skills-Based A udience The audience would typically be using
Unix as an operating system for multiple tasks. Examples of such tasks would be managing
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SAP R 3 v4 6 Purchaser 

...ing started with
SAP R/3 4.6. o
Starting the system and logging on. o
Access options. o
Basis. o
Basics of procurement. o The procurement processes. o The R/3 system. o
Master data. o The work of the purchaser in the R/3 system. o Procuring consumable materials. o Procuring services. Audience The audience for this course would include those who need to learn how to use
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SAP R 3 v4 6 AR Accountant 

...ing started with
SAP R/3 4.6. o
Starting the system and logging on. o
Access options. o
Basis. o
Master data and postings. o
The FI component in the R/3 system. o
Create. o
Invoice. o Incoming payment. o Document and periodic processing. o Balance display. o Displaying and changing items. o Sales and open items list. Audience The audience for this course includes
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SAP R 3 v4 6 AP Accountant 

...ing started with
SAP R/3 4.6. o
Starting the system and logging on. o
Access options. o
Basis. o
Master data and postings. o
The FI component in the R/3 system. o
Create. o
Invoice. o Outgoing payment. o Document and periodic processing. o Balance display. o Displaying and changing items. o Sales and open items list. Audience The audience for this course would include
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Commerce Server 2000 Design Impl Part 2 Users Objects Catalogs 

This is the second course in a five part series that covers the importance of user authentication and how to set up identification, authentication, and profiling systems for anonymous and registered users. The course also focuses on catalogs in a
Commerce Server Web site, the tools used to create one, and the skills required to build
Web pages to browse and search catalogs. Learn To: o
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SAP R 3 4 6 FI Payments 

Payment
Processing is a component of
SAP's R/3 Financial
Accounting module (FI). FI is a powerful module integrating many activities, including
General Ledger, accounts payable, accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in this
more...