From Serebra Learning Corporation
Presenting Your Proposition 
Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating
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Managing Challenges in Customer Service 
...ns to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps
CSAs to manage these challenges successfully. It teaches CSAs effective techniques for handling aggressive
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Giving Feedback to Colleagues 
Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a
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Giving Feedback A Manager s Guide 
The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the
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Creating the NET Logical Design 
To derive the logical design for the solution A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions
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Creating the NET Physical Design 
To create the physical design for the solution A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions
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Introduction to C Programming 
This course illustrates the basic elements of programming in the C Language. The course uses interactive programming exercises to teach the components of a C program and the syntax of basic C commands. The course begins with an overview of C and its history, comparing it with other programming languages. The structures and elements that every program must contain are introduced, then keywords and
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Advanced C Programming 
This course introduces complex data elements and many important functions. The elements of a structure can be accessed separately or manipulated as a single variable. The course also describes other data elements, functions for the manipulation of characters, logical operators (
AND, OR,
XOR,
INV, and
SHIFT), and dynamic memory allocation. This course is not written to a version. This course is
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The HP-UX Operating System 
This course covers the origin and history of the
HP-UX operating system and its relationship with other
UNIX family systems. It examines the HP-UX system components and addresses issues surrounding its use, administration, and development. The course highlights those aspects that make HP-UX an innovative operating system and provides some commmonly used UNIX skills and tricks. This course
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Planning and implementing an Active Directory infrastructure 
To identify the role and features of Windows Server 2003 Active Directory and the factors and requirements for planning and implementing an
Active Directory infrastructure
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners
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OS 390 TSO E REXX Programming 
This course discusses the background, structure, distinguishing characteristics, and major uses of the
REXX language. A survey of the range of REXX strengths, features, versions, platforms and applications are presented. It also examines the structural units of REXX, beginning with individual characters and progressing to complete programs, with a discussion of REXX program execution in different
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Large Systems Overview I 


This course explains and demystifies the world of large
IBM and compatible computer systems. It expands upon the more common acronyms, and explains the concepts to which they refer. Included are such areas as the logical configuration of a computer, input/output, and communication units. Anyone interested in data processing basics.
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Networking Basics 
This course teaches the student basic networking concepts and skills. It also provides an understanding of data communication standards. Further, it helps the student understand networking terminology and technologies. It also provides an overview of how data is transferred in a real-world network environment. This course is designed for technical managers, help desk/support personnel and
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Designing a Small Network 
The lessons in this module apply the network design process as we gather requirements, analyze, and design a small network for an imaginary company. The company in this example provides training for software, hardware, and
World Wide Web (
Web) development.
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Network Signals Cables Topologies 
In the
WestNet e-Learning module, we will consider the physical qualities of the network itself. We discuss the nature of electronic communication and explain how information can be transmitted as analog or digital signals. We then explore the various physical layouts or topologies of data networks, and show how the pattern of signal flow depends on the topology of the network.
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Analysis of LANs 
This
WestNet e-Learning module will explain the key concepts of network development and introduce the types of network analysis tools that you will use as you evaluate the performance of an existing
LAN.
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Implementing a Small Network 
The lessons in this
WestNet e-Learning module follow the phases of the network design process, as we gather requirements, analyze, and design a small network for an imaginary company.
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Data Modeling 
To be able to use a database to store data, you have to design it. The first step in designing a database is data modeling. Data modeling enables a database designer to create a model that represents the way in which information is likely to be organized in the database. This data model is then reviewed by the people who are expected to use the final database. Subsequent steps in database
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Relational Database Concepts and Facilities 
This course covers the general conceptual methodology, models, and technology that are utilized in Relational Database Management Systems (
RDBMS). The course is designed to give the user a top-down overview of relational database development and implementation. By breaking down the application development process into distinct components, the student will understand the key features of
Relational more...
WordPerfect Office 11 - QuattroPro 11 
... entry, editing, and how to select data. Mathematical and logical functions as well as basic formatting principles are also covered. Finally, the learner explores print options available within
Quattro Pro. End-users, home users. Course
Overview The Quattro Pro 11 course introduces the concept of notebooks and related worksheets. It also covers the basics of data entry, editing, and how to
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Microsoft Access 97 Intermediate 
This highly interactive
CBT contains three units that cover advanced
Access 97 skills. Through step-by-step instruction within a realistic simulation of
Microsoft Access, individuals learn how to create multiple task queries, develop form as and sub-forms, create complex reports, share access information with other office programs and create advanced queries. Performance-based
Pre- and
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Microsoft Windows Server 2003 Designing Security Part 3 
This multi-part curriculum will focus closely on the exam requirements. However to fully prepare for certification it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are the conceptual logical and physical designs for network infrastructure security data access control strategies and physical design for
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Microsoft Windows Server 2003 Designing Security Part 2 
This course focuses on the requirements of
Microsoft Exam 70-298. However to fully prepare for the certification it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are the conceptual logical and physical designs for network infrastructure security data access control strategies and physical design for
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Managing Change: The Change Process 
In a
Managing Change:
The Change Processa you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important as well as the steps you can take to develop one. In addition you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process you will be able to
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MCSD Solutions Architecture III 
... data models for designing new software. It describes the logical design phase and shows how to create class diagrams logical data models and user interface prototypes. This course also explains what types of databases are available and elements within a database. It describes how to create a complete project plan that includes functional requirements risk assessment and a master schedule.
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SQL Server 7.0 Management Part III 
...logical model of a database and identifies the components to use in order to organize and access a
SQL Server database. It describes the advanced programmatic features of the
SQL language which can be used to extend the functionality of SQL stored procedures.Additionally this course examines the functions of a SQL cursor including how to navigate a result set using a cursor. It describes
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Oracle 8i DBA - Oracle Storage Architecture 
... data storage. It will provide detailed information about logical structures such as tablespaces segments extents and
Oracle data blocks. The creation and management of rollback segments will also be covered. The course also provides a list of data dictionary views that help in managing these logical structures. The course initiates you the learner into hands-on learning by helping you the
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CIW Database Specialist Part 2: Logical and Physical Design 
...part series that teaches students about normalization and logical and physical database design. This course will cover the normalization about the first second and third normal forms and also about
Boyce-Codd Normal Form logical database design resolving relationships creating a logical data model and the various integrity constraints physical database design which introduces physical design
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AIX System Administration (ver 4) 


The focus of this course is to provide a new
System Administrator with the tools to perform basic system administration tasks in an established
AIX network environment and to troubleshoot problems unique to the AIX environment. These tasks include system startup and shutdown, maintaining the file system, managing users, and managing resources.
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From 123-CBT Computer Based Training
Oracle9i Database Admin Create a Database 

...oups, and troubleshoot
LGWR errors. Identify the logical database structure and the types of tablespaces, create, resize, and change the properties of a tablespace by using
Oracle Enterprise Manager. Create read-only tablespaces and drop tablespaces, identify the benefits of multiple tablespaces, and specify storage parameters and retrieve data dictionary information.
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C Programming for the Microsoft NET Platform Part 5 

... operator. Identify the syntax for overloading a logical operator. Identify the syntax for overloading a conversion operator. Identify the syntax for creating a delegate. Identify the syntax for calling a delegate. Identify characteristics of an event. Identify the syntax for defining an event. Identify characteristics of passing
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C Programming for the Microsoft NET Platform Part 5 

... operator. Identify the syntax for overloading a logical operator. Identify the syntax for overloading a conversion operator. Identify the syntax for creating a delegate. Identify the syntax for calling a delegate. Identify characteristics of an event. Identify the syntax for defining an event. Identify characteristics of passing
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CIW Perl Fundamentals Part 1 Basic Syntax 

...lt of a string
Boolean expression. Identify how to match logical operators with their functions. Identify characteristics of an array. Identify how to initialize an array. Identify how to access array elements. Identify the syntax used to create a hash. Identify how to access a hash element. Identify how to delete a hash element. Audience The audience for this course includes
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SQL Server 2000 Design Implement Databases Part 2 Managing Data 

...entify features of attributes. Identify requirements for logical modeling. Identify the login authentication modes and methods used by
SQL Server 2000. Identify the functions of database user accounts and roles in SQL Server 2000. Match the types of roles in SQL Server 2000 with their characteristics. Audience The intended audience for this course includes database designers, database
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Java Operations Flow Control 

...ignment operators, unary operators, relational operators, logical operators, bitwise operators, short-circuit operators, shift operators, and ternary operators. In the
Flow Control unit, the course covers various statements used to implement conditional as well as iterative flow control.
Learn To:
Identify code that performs different types of data type conversions for primitive data
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Java Operations Flow Control 

...ignment operators, unary operators, relational operators, logical operators, bitwise operators, short-circuit operators, shift operators, and ternary operators. In the
Flow Control unit, the course covers various statements used to implement conditional as well as iterative flow control.
Learn To:
Identify code that performs different types of data type conversions for primitive data
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Cisco Internetwork Troubleshooting Part 1 

...systems.
Match networking devices with their associated logical layers.
Identify symptoms of problems that occur at the physical layer.
Identify symptoms of problems that occur at the data link layer.
Match
Cisco commands used to isolate physical and data link layer problems with their functions.
Identify commands used to resolve problems at the physical and data link layers.
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Oracle8 Performance Tuning Strategies and Techniques 

...ols.
Use the available data access methods to tune the logical design of the database.
List the primary steps for operating system tuning.
Identify similarities between operating system and database tuning.
C ontent
Emphasis
Skills-Based
A udience
Database administrators, system administrators, applications designers and developers, and technical support professionals.
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Oracle8 Database Administration - Create Databases 

...es and
Data Files
Duration: 2 Hour(s)
Identify the logical database structure.
Identify the components of the logical and physical structure of a database.
Identify the relationships between database components.
Identify the features of a tablespace.
Identify the uses of a tablespace.
Identify the features of a datafile.
Differentiate between the types of tablespaces.
Create a
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Oracle Report Builder Enhancing Reports 

...del regions. Design a multipanel report by modifying the logical and physical panel properties of objects in the
Layout Model. Sequence the layers of a tabular report in the Layout Model. Sequence the steps in report processing. Identify the situation in which the confine mode and the flex modes are used to avoid common hierarchy errors. Match the components of the tool palette with the
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C Programming - Part 3 

... Identify the result of the expressions that use bitwise logical operators, given the values of the variables used in an expression. Identify the output of the expressions that use bitwise shift operators, given the values of the variables used in an expression. Identify the option that lists the one's and two's complement of a given binary number. Unit 3:
Advanced Input/
Output more...
C Programming - Part 1 

... expressions based on the precedence and associativity of logical operators. Compute the value the expressions that use the sizeof operator. Compute the value of the given expression by using the rules of operator precedence. Unit 2:
Implementing Flow Control Duration: 2 - 3 Hour(s) Identify the result of the C code that used the simple if statement. Identify the result of the C
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SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 

... Identify the features of a combination model. Match the logical components in a data warehouse framework with their function. Identify the design considerations for a data warehouse. Identify the activities in designing a data warehouse. Identify the factors that determine the frequency with which a data warehouse is refreshed. Identify the factors that determine the frequency with which
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Visual InterDev 6 0 Planning a Web Application 

...the benefits of using scenarios.
Identify the purpose of logical design.
Identify the key principles of modular design.
Identify the benefits of abstraction in classification.
Identify the functions of encapsulation.
Match the types of cohesion with their characteristics.
Identify the characteristics of good coupling.
Identify the definition of replaceable implementation.
Identify the
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Oracle Database 10g SQL Fundamentals I Part 1 

...trict the query results.
Identify the operators used in logical conditions to restrict query results.
Identify the rules of precedence associated with the
WHERE clause.
Identify methods of sorting the result set of a query by using the
ORDER BY clause.
Identify substitution variables that are used while retrieving data by using
SQL statements.
Unit 3:
SQL Functions
Identify
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C Foundation for Non-C Programmers - Part 1 

...erators. Calculate the output of an expression that uses logical operators. Match special operators with their functions. Calculate the result produced by a program containing an if statement. Insert the missing lines of code in a switch statement. Identify the while statement that will produce the specified result. Debug the program to rectify the errors in the specified do statement.
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Data Modeling - Create Basic Models 

...ual modeling fits in a development cycle.
Identify where logical modeling fits in a development cycle.
Identify where physical modeling fits in a development cycle.
Identify conceptual terms and logical terms.
Identify why different terms are used within conceptual and logical modeling.
Identify the reasons for modeling information.
Identify the consequences of not modeling information.
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Process and Function Modeling 

... Arrange the processes created in the process models into logical groupings in the function hierarchy diagram.
Identify functions that satisfy the conditions of an elementary business function.
Identify documentation that can be recorded about the function.
Unit 5:
Cross Referencing the
Models
Duration: 1 Hour(s)
Identify the purpose of the data model.
Identify the components of a
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SQL and PL SQL Basic SELECT 

...e used in defining row retrieval restrictions. Identify logical operators that can be used to define row retrieval restrictions. Sort rows retrieved by a query. Describe the types of
SQL funcitons, in order to define single-row functions. Demonstrate the use of four character functions; LOWER,
UPPER,
INITCAP, and
LENGH. Demonstrate the use of three number functions; ROUND,
TRUNC, and
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Oracle SQL for End Users--Part 1 

Course
Overview Oracle SQL and
SQL*Plus are powerful components of
Oracle's relational and object relational database management systems. This course is designed for end users who want to learn how to write
SQL SELECT statements to retrieve data from a database. This course identifies relational database properties, introduces the Oracle server, and indicates how SQL and SQL*Plus are used in the
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WebSphere MQ Integration Message Broker 

The purpose of this course is to provide learners with a general overview of the WebSphere Business Integration Message Broker product. The course introduces the business and technical reasons for a message broker, and the main features of WebSphere Business Integration Message Broker are then outlined. Students are given a basic understanding of how the product works and what tasks can be done
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WebSphere MQ Programming II 

... To identify put message options for grouping logical messages. To identify get message options for retrieving messages in logical order. To identify features of a distribution list. To identify steps required to open a distribution list. To identify fields in the
MQPMO more...
WebSphere MQ Programming II 

... To identify put message options for grouping logical messages. To identify get message options for retrieving messages in logical order. To identify features of a distribution list. To identify steps required to open a distribution list. To identify fields in the
MQPMO more...
Database Technologies Relational Database Fundamentals 

... To: o
Identify database concepts, database models, and logical modeling. o Identify entities, relationships, and the physical design of relational databases. o Identify relational data structure principles, normalization, and index structures. o Identify database design, extended relational databases, implementation technologies, and database maintenance. Audience
Associate database
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WordPerfect Office 11 Quattro Pro 11 

... entry, editing, and how to select data. Mathematical and logical functions as well as basic formatting principles are also covered. Finally, the learner explores print options available within
Quattro Pro. Learn To Match elements of the Quattro Pro interface with their functions. Save a notebook by using the
Save As command.
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