Instructor Led Long Island Training - Training Resources

Management and Supervisory Skills Workshop What Will You Learn and How Will You Benefit? How to set goals to be more productive How to coach and train to maximize your staff's ability How to gain time so you can focus on the business or the management of the department How to increase employee retention to avoid unnecessary costs  more...

Supervisory Skills Workshop Improve the performance of your business by enhancing the skills of your supervisors. This one day workshop gives supervisors and team leaders the opportunity to learn and practice the critical behaviors, skill and techniques needed to be effective in their role. The workshop can be run at your location and customized for your business needs and goals. Topics include setting performance  more...

Time Management for Increased Productivity Do you feel like there is never enough time? Does the clock seem to jump ahead while your productivity lags behind? Register today for this workshop to learn time management skills which can increase your productivity and lower your stress. You will learn how to best use your time, identify causes of procrastination and reduce time wasters. This interactive workshop can help you manage your  more...

Call Center Customer Service Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of contact  more...

Negotiation Skills In this workshop, youll learn how to: Prepare for a negotiation Make wise choices regarding offers, counteroffers, and concessions Feel successful at the end of the negotiation Exude confidence by carrying yourself like a pro  more...

Conducting Seminars/Giving Presentations to Promote Your Business If your team runs seminars or gives presentations to help you promote your business or organization, contact us for more information about this training program.  more...

Individual Training and Coaching Boost your career or get ready for a new position through individualized training and coaching in interviewing skills, selling skills, negotiating skills, public speaking and presentations, management techniques, supervisory skills, communications skillsand more.  more...

Speaking in Public Public speaking is a great way to enhance your image, increase your self confidence and improve in your career. You will learn how to develop materials, inspire an audience, make a speech memorable, exude professionalism and erase fear. We can customize a workshop to deliver on site for groups of at least 8 people.  more...

Train the Trainer Learn and practice how to design and deliver effective training. This workshop can be brought to your organization to support your business goals. The workshop runs for either 2 or 3 days depending on needs and class size. Your trainers will learn and Practice: Adult Learning Principles Instructional Design Techniques - Including Initial Needs Assessment, Developing Learning Objectives,  more...

1 to 1 Professional Coaching - Sales, Presentations, Supervisory Skills If you get frustrated in large training sessions because (1) you can't focus on your specific issues, or (2) because you wait all day for that one kernel of information that will help you or if (3) you get intimidated practicing in front of large groups...try 1 to 1 Professional Coaching. Our professional trainers/businesspeople can coach you on your process, your products, your employee issues  more...

Building Business Relationships as a Community Banker Increase market share by bringing in new business customers and increase "wallet share" with existing customers. This two day interactive workshop focuses on the skills, techniques and strategies that Community Bankers need to compete effectively. Participants focus on the specific issues facing them in their market and practice using their own "case studies". Every module is completed with an  more...

Negotiations Training - The Art and Science Everybody can benefit from learning the art of negotiation, whether for use in business, community or personal relationships. In this workshop you will learn how to prepare and manage the discussion, make wise choices and feel confident in the process. The skills learned can be used to purchase your next car, buy a house, negotiate with contractors or vendors and close a business deal.  more...