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Creating Popular Web Content (Master Class)-Self Directed ... site, news stories that provoke discussion, successful e-mail newsletters, entertaining webzine articles, a Weblog giving your personal vision to the world, and an electronic version of your resume. Each week, you will receive course materials from me, with guidelines, tips, and challenges, and you will read a chapter in our book, Hot Text: Web Writing that Works. You can email me questions,  more...

eMarketing 1.1 ...ering the basics of eMarketing. Each lesson is sent via e-mail and Internet link over a four week period. At the completion of the 5 Lessons there is a final exam administered via e-mail. Students Passing the final exam are given a personalized certificate of completion from the e-Marketing Association.eMarketing Business models Internet history and statistics Banner Advertising strategies  more...

Advanced e-Mail Marketing ...mail Marketing Course provides a contemporary and comprehensive learning program for e-mail marketing. The course is designed for marketers with a general knowledge of e-marketing techniques and processes. Students should complete the e-marketing course first or have general experience in e-marketing prior to taking this advanced course. The course is instructor led via e-mail, a student  more...

Introduction to Law This class provides students with the basic principles of law, such as the difference between civil and criminal laws. Students will also explore diverse areas of the law like cyberlaw, insurance, e-commerce and will, trusts and estates. Legal systems exist to serve the interests of the citizenry. Laws under such systems can deal with the public and private safety and health of citizenry, the  more...

Contract Law Contracts form the primary basis for commercial activity in society. Learn the A-Z basics of contract law. By creating rules about what constitutes contracts (basic contract law), society describes those agreements that help a society to conduct business. Specialized rules apply to sales and lease contracts. For this Basic Completion course, students have 24/7 access to on-line testing materials.  more...

Business Organizations and the Law Learn about different business organizations and the criteria that defines their operations. By allowing for the creation of different kinds of business organizations, society ensures that different kinds of businesses can exist to meet the different demands of the marketplace. These business organizations may appoint individuals to act on their behalf. They also must abide by certain minimal  more...

Ethics and the Law This course focuses on the ethics involved in the practice of law Attorneys and paralegals need to engage in ethical behavior, because of the duties they owe to their clients and to the legal system. They have access to clients` information or property or to information disclosed with an expectation of confidentiality. Therefore, attorneys and paralegals need to appreciate the degree to which  more...

Legal Research and Writing This course guides students on how to do legal research and writing. Through legal research, a researcher can develop a more sophisticated understanding of law, by referring to codes, legal treatises, and legal encyclopedia, among others. Navigating through that data, however, requires a systematic and practical approach. By gathering appropriate information, analyzing it, and drawing conclusions  more...

Living Online - IC3 Training Solution Covers one of three tested areas of IC3 (Internet and Computing Core Certification) - Living Online. This covers the skills outlined in the Living Online portion of the IC3 certification exam. In it, students will look at how computers affect our daily lives, the relationships among different networks (i.e., computer, telephone, and the Internet), proper "netiquette," and how to keep their  more...

IC3 Training Solution Bundle Covers all three tested areas of the IC3 (Internet and Computing Core Certification) - Key Applications, Living On-Line and Computing Fundamentals. This covers the skills outlined in all three sections of the IC3 Certification Exam. The Computer Fundamentals section explains different computer types, common hardware components, and basic types and needs of software, as well as how software and  more...

Brilliant Business Writing and Communication ...d to write every day, producing letters, proposals, and e-mail messages that communicate a great deal about themselves and their employers. Many don`t feel comfortable writing, and worry that the impression they`re making on clients and coworkers is anything but positive. It`s time to change all that. Designed explicitly for people in the business world, this course guides students through the  more...

21st Century Assertiveness and the Art of Persuasion 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy. The quest for dominance in our global economy and how organizations posture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the  more...

21st Century Professional Networking ...ful networking practices. Participants will network via e-mail, discussion threads, online chats and where feasibile by telephone. The majority of the work will be accomplished in an asynchronous (any time, any place) environment with synchronous elements scheduled periodically based on participant need and schedules. Textbook for this course is: "Professional Networking for Dummies", Fisher,  more...

Learn Grammar the Easy Way (Part 1) Designed for people who want to improve their writing by brushing up on the basics of grammar This course is designed for people who want to get a better feel for grammar so that they can strengthen their writing skills. Many times before a person has met you face-to-face, they?ve met you through your words. You may have sent in a cover letter and resume for a job. You may have written a memo  more...

Learn Grammar the Easy Way (Part 2) A continuation of Learn Grammar the Easy Way , this course concentrates common errors in word usage Do you know which sentence in each pair below is correct? The fireworks against the black sky made a dramatic affect. The fireworks against the black sky made a dramatic effect. Neither Bob nor Tom was ready for the test. Neither Bob nor Tom were ready for the test. Its cold. It?s cold. Casey  more...

Creating Popular Web Content (Master Class) ... site, news stories that provoke discussion, successful e-mail newsletters, entertaining webzine articles, a Weblog giving your personal vision to the world, and an electronic version of your resume. Each week, you will receive course materials from me, with guidelines, tips, and challenges, and you will read a chapter in our book, Hot Text: Web Writing that Works. You can email me questions,  more...

Write for Business with Companion CD ...ches employees and students to write clear and engaging e-mail messages, project reports, presentations, proposals, and more. The accompanying Companion CD features additional models, interactive lessons and exercises, and Microsoft Word templates, all in an easy-to-use electronic format. The Companion CD helps you improve your writing and communication skills on an individual basis. The  more...

Word 2002 MOUS This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they  more...

Working With Digital Pictures Level 2 ... ways digital images can be used, such as in documents, e-mail, and wallpapers, and then they`ll create contact sheets and Web photo galleries. This course was designed to give home and business users with basic digital imaging skills a closer look at what you can do with digital cameras and image editing software. To accomplish this, students will look at advanced camera features, lenses,  more...

The Art of Professional Telephone Communication Turn your telephone calls into a selling advantage Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want  more...

Record Management & Retention Policy Use ...n the form of paper, computer data, microfilm, electronic mail or voice-mail. Letters, memoranda and contracts are obviously corporate records, as are things such as a desk calendar, an appointment book or an expense record. Record Management A company's corporate records are one of its most important and valuable assets. Almost every employee is responsible for creating or maintaining  more...

Office 2000 Intermediate ...ft Outlook 2000, students will learn to use and customize mail features; use advanced Calendar features; organize items using categories; explore contacts and the journal; and integrate Outlook and Office to manage Office documents. The last part of this course is the section on Presentation Skills. This section takes the student through the process of creating and delivering a successful  more...

Office 2000 Introduction This course introduces students to Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000, as well as containing a section on time management. Students will learn basic features from each one of these courses and gain an introductory knowledge of the applications. They will also learn some techniques to manage time more effectively. Office 2000 Introduction This course introduces students to  more...

Office XP (2002) Intermediate ...l Address Book, categorize contacts and messages, archive mail, and work with events and meetings. Customizing worksheets by changing worksheet attributes, using lists to store and organize worksheet data, and using functions in financial and logical formulas are some features that Microsoft Excel will teach the students. Microsoft Access will show students how to use tables, queries, forms,  more...

Office XP (2002) Introduction This course introduces students to the basic features of Microsoft Office XP. It covers the major new features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft FrontPage, and Microsoft Outlook. Students will learn the intoductory features that each of these applications has to offer. This course introduces  more...

Outlook 2000 Level 1 ...nts will learn include sending, receiving, and managing e-mail messages; using the Calendar to schedule appointments; and understanding and using tasks. This introductory course teaches students the basic features found in Microsoft Outlook 2000. Some skills students will learn include sending, receiving, and managing e-mail messages; using the Calendar to schedule appointments; and  more...

Outlook 2000 Level 2 ...Some skills they will learn include using and customizing mail features and organizing items using categories. This intermediate course teaches students some of the more advanced features of Microsoft Outlook 2000. Some skills they will learn include using and customizing mail features; using advanced Calendar features such as customizing the Calendar and posting a Web calendar; organizing  more...

Outlook 2000 Proficient ... Skills taught include sending, receiving, and managing e-mail messages; using the Calendar; understanding and using tasks; exploring contacts and the Journal; and integrating Outlook and Office. This comprehensive course teaches students both the basic and more advanced features found in Microsoft Outlook 2000. Some skills students will learn include sending, receiving, and managing e-mail  more...

Outlook 98 Level 1 This course introduces students to the basic features of Microsoft Outlook 98 by working through a series of exercises and scenarios that will instruct them in the functions of numerous buttons, menus, and folders. Students will also learn how to customize Outlook as their desktop Personal Information Manager (PIM). This course introduces students to the basic features of Microsoft Outlook 98,  more...

Outlook 2007 Level 1 ...w to create, send, preview, read, reply to, and forward e-mail messages. They ll also learn about recalling messages, attaching files to messages, resending messages, marking messages as unread, deleting messages, organizing messages into folders, and previewing and printing messages. Outlook 2007 Level 1 This basic course introduces students to Microsoft Office Outlook 2007. Students will  more...

Outlook 2007 Level 2 ...very of messages; request delivery receipts; and create e-mail polls. Outlook 2007 Level 2 This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default message formats and fonts, as well as by adding signatures, themes, and stationery. They will also learn how to create, activate, and turn off  more...

Microsoft Word 2002 Expert ...ects, such sending a document for review to another via e-mail. Users will also learn how to customize Word to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also learn advanced formatting skills, such as how to format one part of a document differently than another and gain insight into how Word can be combined  more...

Microsoft Word 2002 Level 3 ...s, such as sending a document for review to another via e-mail. Users will also learn how to customize Word to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also learn advanced formatting skills, such as how to format one part of a document differently than another and will gain insight into how Word can be  more...

Navigating And Exploring The Internet ...rnet, learning about and searching the Web, and sending e-mail. This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the Internet, learning about and searching the Web, understanding and sending e-mail, and using browsers such as Internet Explorer and Netscape Navigator. All these  more...

Navigating And Exploring The Internet 2002 ...s students will learn include understanding and sending e-mail, learning about the Web, and using browsers such as Internet Explorer and Netscape Navigator to view Web pages. This introductory course teaches students the fundamental skills they need to know to use the Internet. Skills students will learn include connecting to the Internet, understanding and sending e-mail, learning about the  more...

Microsoft Outlook 2002 Core ...tudents will learn basic features, such as working with e-mail messages, customizing Outlook to their personal preferences, and managing time using the Calendar, task, and note functions. This course will cover the basic features of Microsoft Outlook 2002. Topics covered include composing messages, sending messages, replying to messages, forwarding messages, creating contacts, scheduling  more...

Microsoft Outlook 2002 Level 1 ...nts will learn include sending, receiving, and managing e-mail messages; creating contacts; using the Calendar to schedule appointments; and understanding and using tasks. This introductory course teaches students the basic features found in Microsoft Outlook 2002. Some skills students will learn include sending, receiving, and managing e-mail messages; creating contacts, using the Calendar to  more...

Microsoft Outlook 2002 Level 2 ...ook 2002. Students will learn how to assign categories to mail messages, propose alternate meeting times, and send task status reports. This course covers intermediate skills for Microsoft Outlook 2002. Topics covered include working with signatures, using the Personal Address Book and specialized mail features, categorizing contacts and messages, archiving mail, working with events and  more...

Microsoft PowerPoint 2002 Level 3 This course is designed to familiarize students with the advanced features of Microsoft PowerPoint 2002. Students will learn how to apply advanced techniques to PowerPoint presentations, such as importing data from other Microsoft applications, adding video and sound clips, and modifying charts and tables in presentations. This course is designed to familiarize students with the advanced features  more...

Microsoft Outlook XP Certification ...g and managing all of your day-to-day information, from e-mail and calendars to contacts and task lists. Welcome to Microsoft Outlook XP Certification Our Outlook XP provides a single location for organizing and managing all of your day-to-day information, from e-mail and calendars to contacts and task lists. Our interactive training series will guide you through this powerful scheduling and  more...

Legal Nurse Consulting Certificate Program ... used and communication with the course instructor is by email, telephone, fax, and/or US postal mail. Participants can utilize all of any one of these vehicles to communicate with the instructor. The course is presented in four (4) modules (Each module is outlined below, including content and reading assignments. Following the completion of each module, the participant will take an  more...

Lotus Notes 5.0 Level 1 ...of Lotus Notes 5.0. They will learn to send and receive e-mail, as well as schedule appointments and write to-do lists. This introductory course will teach students the basic features of Lotus Notes 5.0 so they can easily send and receive e-mail and manage databases. Specifically, students will learn the basics of sending and receiving e-mail, working with file attachments, formatting  more...

Lotus Notes 5.0 Level 2 ...work with many Lotus Notes features used in customizing e-mail messages and accessing database material. This course enhances a student's basic understanding of Lotus Notes 5.0 by introducing them to the advanced features of Lotus Notes 5.0. Students will work with many Lotus Notes features used in customizing e-mail messages and accessing database material. Some other topics that will be  more...

Linux Complete Set This complete set of Linux Operating System training will get you started in the world of the Linux operating system, Linux networking and Linux administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more. This course set will walk you through Linux installation and setup, including some of the more difficult topics like  more...

Linux Network Administration Linux Network Administration is the 3rd of three courses required for Linux+ and LPI certification. Security, firewalls, e-mail, web servers and much more is covered in this course. Linux Network Administration covers the key areas of Linux network management, security, e-mail and domain servers. This course also teaches how to set-up Linux web servers as well as how to manage and maintain them.  more...

Learn Authorware In 45 Days ...al version of Authorware. An instructor is available by e-mail to answer questions about the Authoring projects. The course comes with a 45 day trail version of Authorware 5.0. I have found that by learning the basics of Authorware 5.0 one can easily move up to Authorware 6 or 7. If you pay for transportation and room/board I would be willing to offer my class on site. I only teach the basics  more...

Intermediate Technical Writing ... the general standards for good writing as well. You`ll e-mail these instructions to your instructor who will review, comment on, and send them back to you by e-mail attachment. You`ll revise accordingly, e-mail your instructor with any questions or concerns that you have, and then e-mail your revisions back to your instructor. You`ll follow the same process for the recommendation report. The  more...

Introduction to Classical Music Enhance your enjoyment of classical music through understanding the basics of music theory, history, and performance. This class is designed for students who have little or no musical background but enjoy classical music and would like to further their enjoyment through an understanding of the basics of musical structure and historical context. By learning how to listen and understand the  more...

ESL for Business - Letters and Memos ... kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this  more...

ESL for Business - Special Documents ... kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this  more...

E-mail Gems ...mail messages in your company resemble screen versions of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they create electronic messages readers view not as junk but as gems. Welcome to E-mail Gems Do e-mail messages in your company resemble screen versions of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop  more...

ESL for Business - E-mail Communication ... doing self-test grammar exercises and writing practice e-mails aimed toward a particular audience (peers, customers, and management). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates and management within your own company. How  more...

Certificate in Technical Writing For Current Technical Writers ...do not. What happens once I register? Once you register e-mail notification will be sent to your instructor and also to you. Course of study begins shortly thereafter. How much time should I devote to study, assignments and projects? Individual learning behaviors and workloads can vary. We think about 5 hours minimum per week should be devoted to the Certificate course of study. I am interested  more...

Certificate in Technical Writing ...do not. What happens once I register? Once you register e-mail notification will be sent to your instructor and also to you. Course of study begins shortly thereafter. How much time should I devote to study, assignments and projects? Individual learning behaviors and workloads can vary. We think about 5 hours minimum per week should be devoted to the Certificate course of study. I am interested  more...

Build Your Own BIZ(tm) - Bootstrap Marketing This course will help you create a marketing plan and learn to promote your product effectively.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Authorware for Educators ...ited Authorware software. An instructor is available by e-mail to answer questions about the projects. Taking this course is a very inexpensive way of learning how to develop multimedia programs using a popular authoring program. Someone taking this course should have some experience using a computer in a windows environment. No programming experience is required. This is a self-directed  more...

Adobe RoboHelp Workshop ...o RoboHelp. The instructor will be readily available by e-mail to help with problems and discuss help writing in general. You will be asked to purchase two books for this course: Microsoft Manual of Style for Technical Publications. Although the hardcopy is available for purchase, you are encouraged to use the PDF or help-file version of this resource. Before you purchase this item, contact  more...

Linux Network Administration Linux Network Administration is the 3rd of three courses required for Linux+ and LPI certification. Security, firewalls, e-mail, web servers and much more is covered in this course.  more...

Initiating Outbound Sales Calls ...rse, you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating account profiles. In this course, you will learn how to assess a sales opportunity, the four factors used to qualify an outbound sales opportunity, and strategies for qualifying a  more...

Effective Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt  more...

Advancing Service Expertise It's obviously a treat to have a sumptuous meal at a five-star restaurant, or be doted on at a five star resort. But five star service extends beyond our personal entertainment. A certain degree of pampering is key to achieving customer loyalty, and this course shows us how to make "five star attitude" an integral part of our service commitment. These lessons are designed to foster awareness and  more...

Improving Your Cross-cultural Communications Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural  more...

Essentials of Electronic Communication Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding  more...

Optimizing E-mail at Work ...mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order to take advantage of  more...

E-mail and Organizational Communication E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success.  more...

E-mail as a Marketing Tool How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit  more...

Communication Business Etiquette ...eturn phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person, over the phone, electronically, and with customers--has a direct effect on how people treat you, on whether  more...

Writing with Intention ...mail response, a business letter, a performance review, a multi-page proposal, or a presentation to a prime customer, you know that having a job means having to write. But if you're not a trained writer, how do you begin? The writing process actually starts before you pick up a pen or place your fingers on a keyboard. It begins with defining what you are writing, for whom you are writing, why  more...

Avoiding Errors in Usage and Punctuation ...mail so poorly worded that you hit the delete button before you even finished reading the message? Have you ever opened a letter so confusing that you couldn't understand what the author was trying to say? If so, you understand the frustration of receiving a badly written message. Are you afraid that you might have sent messages that have been discarded or misunderstood for similar reasons? If  more...

Getting the Most from Business Documents ...ntent, document type, and delivery method--Internet, fax, mail, courier, and so on--so that your business documents receive the right level of attention and achieve their designated purpose. Independent topics address five of the most commonly used business documents. You work hard on your business writing. Don't waste that effort with careless choice of document type or inappropriate delivery  more...

Visual Basic 2005 Customized Programming To enable compatibility between COM and Visual Basic 2005, use reflection to call classes and data types, and customize a Visual Basic 2005 application for graphics, text, globalization, and e-mail  more...

Configuring Windows Vista Applications Windows Vista replaces or upgrades many of the applications that came standard with previous versions of Windows. New applications and improvements to existing ones are designed to increase security, productivity and ease of use. The default applications and features included with the Vista operating system depend on the version of Vista that is installed. This course covers many of these new  more...

C 2005 Customized Programming To enable compatibility between COM and C# 2005, use reflection to call classes and data types, and customize a C# 2005 application for graphics, text, globalization, and e-mail  more...

Preparing the Exchange Server 2007 Infrastructure ...change Server 2007 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, some key components have been drastically changed. This course discusses the new features of Exchange Server 2007 and the hardware required to support an installation. Also discussed are the steps that should be followed when planning for a  more...

Installing and Transitioning to Exchange Server 2007 Exchange Server 2007 represents the biggest advance in Microsoft's e-mail and messaging system yet. This course demonstrates how to complete a typical installation of Exchange Server 2007 and how to install additional Exchange Server roles. Also discussed are the requirements and process for transitioning from previous versions of Exchange Server to Exchange Server 2007.  more...

Managing Exchange Server 2007 One of the new features of Exchange Server 2007 is the completely redesigned Exchange Management Console, which replaces the Exchange System Manager found in previous releases of Exchange Server. Also included is the Exchange Management Shell (EMS), which is a command line tool that allows administrators to easily manage the Exchange organization. This course discusses the new management tools,  more...

Connectors Transport Rules and Message Compliance in Exchange Server 2007 ...The SMTP protocol is the primary protocol used to relay e-mail messages between servers on the Internet. Since most e-mail systems are connected to the Internet, it is important to understand how SMTP is configured in Exchange Server 2007. This course discusses the implementation of Send and Receive SMTP connectors on Hub Transport servers and Edge Transport servers. Also explored in this  more...

Data Protection in Exchange Server 2007 ...mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and load balancing. This course discusses high availability solutions using Cluster Continuous Replication, Single Copy Clusters, as well as Network Load  more...

Monitoring and Security in Exchange Server 2007 To ensure that the Exchange Server 2007 environment runs smoothly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance of the Exchange environment as well as assist in troubleshooting. It is also very important to ensure that the Exchange servers and the e-mail messages themselves  more...

Configuring Outlook 2007 for Exchange Server 2007 ...mail client provides an easy and convenient way to collaborate with colleagues, as well as a high level of messaging security. Outlook 2007 is designed to take advantage of all the features that are available with Exchange Server 2007. This course provides an overview of the Outlook interface as well as a discussion of the key features. The installation and configuration of Outlook on the  more...

Linux Networking Services To describe how to configure mail and news services and install web servers  more...

Strategies for Building an Online Brand When a product lands on the Internet, the brand becomes more than a mere name; it becomes an interactive brand experience. This course will provide marketers with strategies for building strong online brands by maximizing the interactive nature of the Web. The course begins by identifying key branding objectives and provides useful strategies to take offline brands into an online environment.  more...

Communication and Leadership ...ployee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the variables by ensuring that your communication style is positive, clear, concise, and to the point. Learn how to coordinate your  more...

CIW Security Professional Network Security Firewalls ...ure an FTP server. Identify guidelines to secure Simple Mail Transfer Protocol (SMTP) servers. Identify features of security concerns associated with SMTP. Identify the default settings that should be changed for the Default SMTP Site service to secure an SMTP server. Identify guidelines to secure a network. Identify the types of tools used for testing network security. Unit 3:  more...

CIW Security Professional Network Security Introduction The CIW Security Professional series focuses on the management and deployment of e-business transaction and security solutions. These courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify the elements of a security infrastructure.  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations ...l client services and applications, such as Web access, e-mail, Telnet, FTP, virtual private networking (VPN), desktop management, and access control policies. This course prepares learners for Microsoft exam number 70-227. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations ...l client services and applications, such as Web access, e-mail, Telnet, FTP, virtual private networking (VPN), desktop management, and access control policies. This course prepares learners for Microsoft exam number 70-227. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language  more...

ISA Server 2000 Part 1 Setup Access Policies ...l client services and applications, such as Web access, e-mail, Telnet, FTP, virtual private networking (VPN), desktop management, and access control policies. This course is mapped to MCSE certification and covers exam number 70-227. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

ISA Server 2000 Part 1 Setup Access Policies ...l client services and applications, such as Web access, e-mail, Telnet, FTP, virtual private networking (VPN), desktop management, and access control policies. This course is mapped to MCSE certification and covers exam number 70-227. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

ISA Server 2000 Curriculum ...l client services and applications, such as Web access, e-mail, Telnet, FTP, virtual private networking (VPN), desktop management, and access control policies. This curriculum is mapped to MCSE certification and covers exam number 70-227. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

ISA Server 2000 Curriculum ...l client services and applications, such as Web access, e-mail, Telnet, FTP, virtual private networking (VPN), desktop management, and access control policies. This curriculum is mapped to MCSE certification and covers exam number 70-227. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

SQL Server 2000 Database Admin Part 5 Maint SQL Server 2000 ... SQL Server Agent. Identify guidelines for using SQLAgentMail and SQL Mail. Configure a Microsoft Outlook Exchange profile for your administrative account. Identify the goals of SQL Server 2000 monitoring. Identify guidelines for performance tuning. Identify the factors to consider when detecting database performance problems. Audience The audience for this course include system  more...

Exchange 2000 Infrastructure Design--Part 4 ...features of Post Office Protocol v. 3 (POP3) and Internet Mail Access Protocol v. 4 (IMAP4). Identify the features of Hypertext Transfer Protocol (HTTP) protocol. Identify the factors to consider when creating a maintenance plan. Identify the guidelines for testing an Exchange 2000 Server system implementation. Identify the elements of Exchange 2000 Server trend analysis. C ontent  more...

Exchange 2000 Infrastructure Design--Part 3 ...ons can migrate to Exchange while coexisting with another mail system. It provides an overview of the things you need to consider when planning, implementing, and testing a coexistence and migration strategy for your organization. A range of coexistence and migration scenarios for different types of organizations with varying needs and goals are presented to the learner in this course. L  more...

Exchange 2000 Infrastructure Design--Part 2 ...ing your client's needs and determining which of the many mail clients available makes the most sense for your organization. L earn To: Identify the connectivity features of the Active Directory Exchange environment. Identify the features of the DNS configuration for Exchange 2000 Server. Identify methods of troubleshooting DNS name resolution problems. Identify the features of  more...

Exchange 2000 Infrastructure Design--Part 1 ...rious types of data losses with minimal downtime for your mail system. The design of a suitable security system for the Exchange 2000 organization will also be covered. L earn To: Identify the features of the relationship between Exchange 2000 Server and Active Directory. Identify the guidelines for determining the number of forests in your Exchange 2000 Server structure. Identify  more...

Exchange 2000 Server--Part 5 Growth ... Internet messaging connectivity, connectivity to foreign mail systems. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Monitoring Exchange 2000 Services Duration: 2 - 3 Hour(s) Verify server and connector status. Identify the features of server monitors. Identify the features of the System Manager snap-in. Use Windows 2000 Performance Monitor. Set an  more...

Exchange 2000 Server--Part 4 Connectivity ... Internet messaging connectivity, Connectivity to foreign mail systems. Students are expected to have completed a great deal of Windows 2000 training, including the Designing a Directory Services Infrastructure series, prior to beginning this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Message Connectivity Management Duration: 2 - 3 Hour(s) Identify  more...

Exchange 2000 Server--Part 3 Administering ...ntify the features of Exchange System Manager. Create a mailbox-enabled user. Create a mail-enabled user. Create a mail-enabled group. Identify the data to include when performing a backup. Identify the features of online backup with Windows 2000. Identify the server backup features of Windows 2000. C ontent Emphasis Skills-Based A udience Candidates for this exam  more...

Exchange 2000 Server--Part 2 Configuring ...res, improved clustering, and native support for Internet mail formats are covered. The instruction will cover configuring objects for messaging and collaboration, configuring and managing a Public Folder solution, and configuring and monitoring client connectivity. The course will also focus on troubleshooting client connectivity problems. L earn To: Identify the features of the  more...

Exchange 2000 Server--Part 1 Installing ... Internet messaging connectivity, connectivity to foreign mail systems. This course presents the students with both theoretical and practical instruction in the subject of installing Microsoft Exchange 2000 Server. This instruction will cover initial installs and upgrades from Exchange 5.5. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Exchange 2000 Server Overview  more...

UNIX--Part 2 Advanced Topics for Users Course Overview The second course in the UNIX curriculum teaches end users a little about how UNIX works and handles resources. It shows how UNIX can be best used by advanced users in a UNIX-based enterprise. This course can even act as a starting primer for users interested in becoming administrators. L earn To: Identify the hardware requirements for a UNIX system. Identify the  more...

GroupWise 5 5 Admin Part 1--System Fundamentals ...description. View a message using QuickViewer. Create a mail message using the GroupWise client. Identify the default GroupWise calendar views. Post an appointment. Schedule a group appointment. Create a Multi-User list. Create a task. Create a reminder note for another person. Create a folder using the GroupWise client. Link a message to a folder using the GroupWise client. Share a  more...

Lotus Domino R5 System Admin Part 7 Security Planning Implementation ...rs and Authors field, and document encryption; and secure mail by encrypting and signing mail. L earn To: Plan and implement Domino security at an organization. Control the access to user IDs and Domino servers. Secure Domino database by using database ACLS, roles, and forms and view access lists. Secure a document by using Readers and Authors field, and document encryption.  more...

Lotus Domino R5 System Admin Part 6 Advanced Internet Mail Routing ...entify the basic messaging concepts related to the Domino mail system, set up SMTP routing and identify sample mail routing configurations; customize Domino mail system by setting up address resolution, restricting inbound mail and outbound messages from a Domino mail system; and set up the POP3 and IMAP services and their users. L earn To: Identify the basic messaging concepts  more...

Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing ... will learn how to identify the contents of the different mail routing documents in a Domino directory; configure mailing options, such as forwarding address, messaging size, priorities and shared mail; and implement mail optimization features for improving server performance and identify mailing restrictions. L earn To: Identify the contents of the different mail routing documents in  more...

Lotus Domino R5 System Admin Part 4 User Setup Configuration ...s to be performed for migrating a group of users from cc: Mail to Domino R5. Unit 3: Notes R5: Installation and Configuration Duration: 2 Hour(s) Install the Notes Client. Configure Notes R5 by using the Lotus Notes Client Configuration Wizard. Identify the benefits of a mobile directory catalog. Create a location document. Configure a location document to enable Internet  more...

Lotus Domino R5 System Admin Part 3 Server Setup Configuration Course Overview This is the third course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to install the first server; and configure the server audience for the first server by using the Advanced Configuration setup method. L earn To: Install the first server. Configure  more...

Lotus Domino R5 Sys Admin Part 2 Replication Mail Routing Basics Strategies ... topology in a given situation; and sequence the steps of mail routing in Domino mail system and identify the situations in which different mail routing topologies are used. L earn To: Identify the significance of replication in Domino R5 network administration and select the appropriate replication topology in a given situation. Sequence the steps of mail routing in Domino mail  more...

Macromedia Dreamweaver MX 2004 Learning Styles Navigation This course is designed to provide Web designers with the skills necessary to create and maintain Web sites using Macromedia Dreamweaver MX 2004. Learn To: Identify options for creating a new cascading style sheet (CSS) style. Apply a cascading style sheet (CSS) style. Export styles to create a cascading style sheet (CSS). Import an external cascading style sheet (CSS). Identify  more...

Lotus Domino R5 System Admin Part 1 Planning a Notes Domino Infrastructure ...ffic. Identify the factors to consider while designing a mail routing plan. Identify the factors to consider while designing a replication plan. Unit 2: Planning a Domino Connection Duration: 3 - 4 Hour(s) Match the operating systems with protocols they support in Domino. Identify the protocol that is best suited for a given Domino network. Identify the requirements for setting  more...

Outlook 2000 Curriculum The Microsoft Outlook 2000 Curriculum includes the following courses: Microsoft Outlook 2000 Fundamentals Microsoft Outlook 2000 Proficient User Microsoft Outlook 2000 Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

E-Commerce Security ...dentify the technologies that allow for secure electronic mail. Identify the role of a Virtual Private Network (VPN) in e-commerce. Unit 3: Authentication and Authorization (2 hours) Identify authentication methods for individuals. Identify the role of passwords in authentication processes. Identify types of tokens used in authentication processes. Identify the features of  more...

Lotus Notes R5 Managing and Sharing Information ...in the Agent Builder window. Create an agent to reply to mail messages. Create an agent to forward mail messages. Create an agent to send documents. Create an agent to copy documents. Create an agent to delete documents. Copy an agent to a database. Unit 4: Browsing the Web Duration: 1 Hour(s) Identify the features of the different types of Web navigators available in Lotus  more...

Lotus Notes R5 Managing and Sharing Information ...in the Agent Builder window. Create an agent to reply to mail messages. Create an agent to forward mail messages. Create an agent to send documents. Create an agent to copy documents. Create an agent to delete documents. Copy an agent to a database. Unit 4: Browsing the Web Duration: 1 Hour(s) Identify the features of the different types of Web navigators available in Lotus  more...

Lotus Notes R5 Calendaring and Scheduling ...cept a meeting invitation by using the meeting invitation mail. Accept a meeting invitation tentatively by using the meeting invitation mail. Propose a change of date for a scheduled meeting by using the meeting invitation mail. Delegate a meeting invitation to a specified user by using the meeting invitation mail. Automatically accept meeting invitations. Unit 3: Sharing and  more...

Lotus Notes R5 Calendaring and Scheduling ...cept a meeting invitation by using the meeting invitation mail. Accept a meeting invitation tentatively by using the meeting invitation mail. Propose a change of date for a scheduled meeting by using the meeting invitation mail. Delegate a meeting invitation to a specified user by using the meeting invitation mail. Automatically accept meeting invitations. Unit 3: Sharing and  more...

Lotus Notes R5 Messaging and Working Remotely ... customize messages; and create local replicas, replicate mail and set up a machine for replication. L earn To: Send messages and attachments. Receive and reply to messages. Organize and customize messages. Create local replicas, replicate mail and set up a machine for replication. C ontent Emphasis Skills-Based A udience This course is intended for end users  more...

Lotus Notes R5 Messaging and Working Remotely ... customize messages; and create local replicas, replicate mail and set up a machine for replication. L earn To: Send messages and attachments. Receive and reply to messages. Organize and customize messages. Create local replicas, replicate mail and set up a machine for replication. C ontent Emphasis Skills-Based A udience This course is intended for end users that  more...

Introduction to E-Commerce This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. Learn To: Introduction to  more...

PDM and SAP R 3 PDM Introduction Course Overview This course aims to provide all the employees of your company that work with Product Data with an overview of the topic Product Data Management and with an overview of the SAP R/3 PDM module as an integral component of the SAP R/3 ERP System. L earn To: Introduction to PDM. Product Data Management. Product Data in R/3. Classification/Configuration.  more...

Introduction to the Internet and World Wide Web ...ants will learn how to browse the Web, send and receive e-mail, post messages to newsgroups, and perform Web searches. L earn To: Identify the features of the Internet. Identify the features of the World Wide Web (WWW). Identify the business uses of the Internet and the intranet. Identify the options used to connect to the Internet. Identify the criteria for selecting an  more...

Oracle Workflow 11i10 Interacting with Processes Notifications Oracle users and end users with knowledge of Oracle 9i SQL and PL/SQL, navigating Oracle Applications 11i, and Oracle 11i E-Business Essentials for Implementers. Learn To: Identify options for testing a workflow process. Identify options for administering workflow processes by using the Administrator Monitor. Identify options for administering workflow processes by using the  more...

Exchange Server 5 5 Design Implementation - Part 6 ...tus Notes. Configure and manage Connector for Lotus cc:Mail. Identify the functionality of a Microsoft Mail Connector. Configure the Microsoft Mail Connector. Implement directory synchronization and manage Microsoft Schedule+ Free/Busy Connector. C ontent Emphasis Skills-Based A udience This course is intended for support professionals of Microsoft Exchange Server  more...

Exchange Server 5 5 Design Implementation - Part 5 ...eb Access. Access Exchange Server public folders and a mailbox by using Internet Explorer 4. C ontent Emphasis Skills-Based A udience This course is intended for support professionals of Microsoft Exchange Server 5.5. Participants should have completed Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Microsoft Exchange Server 5.5 Concepts and  more...

Exchange Server 5 5 Design Implementation - Part 4 ...erver and the Internet. Install and configure Internet Mail Service. Identify the components of USENET network. C ontent Emphasis Skills-Based A udience This course is intended for support professionals of Microsoft Exchange Server 5.5. Participants should have completed Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Microsoft Exchange  more...

Exchange Server 5 5 Design Implementation - Part 3 ...ng Directory Replication. Create a Public Folder, send mail to it and set up the visibility of the Public Folders. C ontent Emphasis Skills-Based A udience This course is intended for support professionals of Microsoft Exchange Server 5.5. Participants should have completed Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Microsoft Exchange  more...

Exchange Server 5 5 Design Implementation - Part 2 ...nnectors with their functions. Identify the functions of Mail Directory Synchronization service. Sequence the steps for adding a server to a site. Identify the functions of the Knowledge Consistency Checker (KCC). Sequence the steps performed by the KCC to compare information contained in servers within a site. Sequence the events used by servers to maintain up-to-date directory  more...

Exchange Server 5 5 Design Implementation - Part 1 Course Overview This is the first course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the features of shared-file messaging systems and client/server messaging systems. Identify the core and additional  more...

Exchange Server 5 5 Concepts and Administration - Part 3 ... Create a public folder by using Microsoft Outlook. Send mail to a public folder by using Microsoft Outlook. Grant permissions to users for creating top-level public folders by using Microsoft Exchange Administrator. Configure public folder permissions by using Microsoft Outlook. Propagate the properties of a top-level folder to its subfolder by using the Microsoft Exchange Administrator.  more...

Exchange Server 5 5 Concepts and Administration - Part 2 ...ers while working online. Sequence the steps to download mail headers from a Microsoft Exchange server to a remote client. Match the various RPC methods with the mechanisms they use for communicating with an Microsoft Exchange server. Configure the order of protocols RPCs use to connect from a Windows NT or 95 client to an Microsoft Exchange server. Identify the tasks that can be performed  more...

Exchange Server 5 5 Concepts and Administration - Part 1 ...rver Administration Tools with their functions. Create a mailbox by using User Manager for Domains extension (Mailumx.dll). Unit 3: Working with Recipients Duration: 2 Hour(s) Match the recipient object types with their functions. Match the common recipient object tabs with their functions. Create a recipient container by using the menu bar of the Microsoft Exchange Administrator  more...

Frontpage 2000 Expert User C ourse Overview This course prepares IT Professionals to create, organize and manage a Web using FrontPage 2000. L earn To: Import and modify an existing Web. Customize a FrontPage Web. Client-server interaction. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic  more...

Frontpage 2000 Expert User Course Overview This course prepares IT Professionals to create, organize and manage a Web using FrontPage 2000. L earn To: Import and modify an existing Web. Customize a FrontPage Web. Client-server interaction. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic  more...

Outlook 2000 Expert User ...es of offline folders. Identify the advantages of Remote Mail. Create an offline folder file. Copy the Global Address Book to the offline computer. Add public folders to the Favorites folder in the offline folder file. Identify the synchronization options for offline and server folders. Configure Outlook 2000 to Open Offline. Create a personal folder file. Set the delivery location for  more...

Internet Explorer 5 0 Fundamentals ...nced features of IE 5.0. Send, receive and customize E-mail. Subscribe and access a Newsgroup by using Outlook Express. Join a meeting by using NetMeeting. C ontent Emphasis Skills-Based A udience This course is intended for end users that are looking to use the features of Microsoft Internet Explorer 5.0. Participants should have completed Microsoft Windows 98  more...

Visual InterDev 6 0 Implementing Server Technologies ...or MTS; set package identity and security in MTS; and add mail and search services to a Web site. L earn To: Identify the features and installation requirements of Microsoft Transaction Server (MTS) and the features of MTS components. Identify the elements and views of Microsoft Transaction Server (MTS) Explorer. Identify the guidelines for creating transaction objects.  more...

Visual InterDev 6 0 Implementing Server Technologies ...or MTS; set package identity and security in MTS; and add mail and search services to a Web site. L earn To: Identify the features and installation requirements of Microsoft Transaction Server (MTS) and the features of MTS components. Identify the elements and views of Microsoft Transaction Server (MTS) Explorer. Identify the guidelines for creating transaction objects.  more...

Professional Selling Over the Phone Preparation Strategies ...eir business cards, which include telephone numbers and e-mail addresses. Before you begin calling the potential clients, you need to write a telesales script. You will join your team in a meeting and follow the steps for writing an effective telesales script. Unit 2: Communication Essentials for Telesales (0.5 - 1 hour) Select qualities of an effective teleselling  more...

Professional Selling Over the Phone Prospecting ...es prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects. Learn To Choose information you should leave on a prospect a a s  more...

Networking Technologies Series TCP IP Protocols ...TP), Trivial File Transfer Protocol (TFTP) and the Simple Mail Transfer Protocol (SMTP). Identify the types of Berkeley utilities. C ontent Emphasis Skills-Based A udience Network managers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1:  more...

Networking Technologies Series TCP IP Internetwork Mgt ...otocol/Internet Protocol (TCP/IP). The Internet, Internet Mail Protocols, how TCP/IP works with LAN and WAN protocols, the Domain Name Service (DNS), Network File System (NFS), Network Information System (NIS), and managing TCP/IP are subjects that will be covered in this course. L earn To: Examine the services and protocols available in the Internet. Examine the properties of the  more...

Introduction to PCs and Software ...rosoft application software, and using the Internet and E-mail. The course covers an introduction to the PC, benefits, components, hardware and software, input and output devices, storage, and general maintenance. Working with Microsoft Windows XP, opening and closing applications, and managing windows and files are also covered. Additionally, the course will cover the main types of Microsoft  more...

Word 2000 Fundamentals ...st. Save a document. Send a saved Word document using e-mail. Save a document with a different name to a different folder. Save a document as a Web page. Access help on a specified subject by using the Office Assistant. Identify the functions of different tabs in the Microsoft Word Help Window. Unit 3: Managing Documents Duration: 2 Hour(s) Match the components of the Open  more...

Word 2000 Proficient User ...lip Art, graphics and presentation enhancements; create a mail merge; and create envelopes and labels by merging an address list. L earn To: Format and proof a document. Enhance a document with drawing objects, charts, Clip Art, graphics and presentation enhancements. Create a mail merge. Create envelopes and labels by merging an address list. C ontent Emphasis  more...

Excel 2000 Fundamentals Course Overview This course provides participants with the fundamental skills to use Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and save a new workbook; add and manipulate worksheets; enter and manipulate data in single and multiple cells; use formulas and functions; format workbooks, worksheets and cells; and  more...

PowerPoint 2000 Expert User Course Overview This course provides participants with the advanced features of Microsoft PowerPoint 2000 to create powerful presentations. At the completion of this course, students will learn how to create and modify charts and tables; import data from other sources; prepare support elements for a presentation; and broadcast a presentation on the Web. L earn To: Create and modify a  more...

Site Server 3 0 Implementation - Part 3 ...nalized Content. Identify tasks associated with creating mail delivery through channels. Identify the methods that multicast use to optimize the transmission of channels. Perform the steps to configure an Active Channel Multicaster project. Unit 2: The Knowledge Manager Duration: 2 - 3 Hour(s) Identify the methods that Knowledge Manager uses to make information available. Match  more...

Lotus Notes 6 New Features of IBM Lotus Notes 6 ...and Contact management, and additional functionality with Mail Rules, Signatures, and Attachments. Learn To To identify new features of the Logon and Logout boxes in Lotus Notes 6. To identify parts of the Lotus Notes 6 interface. To identify options for searching with Lotus Notes 6.  more...

Lotus Notes 6 Moving to IBM Lotus Notes 6 ...earner is given instruction in the establishment of their mail environment, including such procedures as setting up a filing system for incoming messages, customizing outgoing messages, and managing the Address book. They are also given instruction in creating, receiving and managing messages, and working with the Calendar - for example, tracking meetings - and the To Do list. The course then  more...

Lotus Domino R5 System Admin Part 9 Managing a Notes Domino Env ...P. Recertify a user ID by using AdminP. Create a user's mail file automatically in the background by using AdminP. Move a user's mail file from a specified server by using AdminP. Rename a specified server by using AdminP. Delete a specified server by using AdminP. Recertify a specified server ID by using AdminP. Create replicas of specified databases on specified servers by using  more...

Lotus Notes R5 System Admin Part 10 Monitoring a Notes Domino Env ...ges to ensure the integrity of the Domino system; monitor mail and database replication; and perform backup tasks, restore lost IDs and passwords, and recover lost data. L earn To: Identify the monitor server, database and user activity on the Domino server. Monitor the statistics and events of Domino servers by using monitors, probes and event messages to ensure the integrity of  more...

Lotus Domino R5 System Administration Curriculum ...tructure. Lotus Notes R5 Sys. Admin. Part 2: Replication&Mail Routing Basics&Strategies Lotus Notes R5 System Admin. Part 3: Server Setup & Configuration Lotus Notes R5 System Admin. Part 4: User Setup & Configuration Lotus Notes R5 System Admin. Part 5: Advanced Notes Mail Routing Lotus Notes R5 System Admin. Part 6: Advanced Internet Mail Routing Lotus Notes R5 System Admin. Part 7:  more...

Project 2000 Fundamentals Course Overview As the first in a two-part series, this course will provide learners with a foundation for using Project 2000. Learners will be given a thorough overview of the features of Project. Learners also will be taught how to create, communicate and track a Project plan. L earn To: Identify the uses of the new features in MS Project 2000. Create a project file. Create and  more...

SCO SVR 5 --Part 2 Network Administration Course Overview This second course in the SCO SVR 5 implementation track covers internetworking connectivity, systems, services, and security. Wherever possible, It focus's on the tools and features specific to SCO SVR5. L earn To: Identify the features of the Printer Setup Manager. Identify the command-line interface (CLI) commands used to configure printing in UnixWare 7.  more...

Solaris Administration Curriculum Course Overview This curriculum covers basic user and system administration in the Solaris environment. It focuses on the common skills that an administrator will perform and how they are handled in this flavor of Unix. Students will learn internetworking connectivity, systems, services, and security. Wherever possible, there is a focus on the tools and features specific to Solaris. L earn  more...

Solaris--Part 1 Basic Administration ...ystem Analyst, Web Administrator, Database Administrator, Mail Administrator, Network Engineers. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Installation and Startup Duration: 2 - 3 Hour(s) Identify the functions of the Unix system administrator. Identify the features of the Solaris operating environment. Identify the methods for installing Solaris.  more...

Solaris--Part 2 Network Administration ...ify the features of automounter. Identify features of e-mail services. Identify the characteristics of sendmail. Identify the features of POP3. C ontent Emphasis Skills-Based A udience System Manager, System Administrator, System Analyst, Web Administrator, Database Administrator, Mail Administrator, Network Engineers. Specifying, installing and administering UNIX systems  more...

HP-UX--Part 2 Network Administration Course Overview In this course, you will learn about printers and terminals in a HP-UX system. You will also learn about network connections and services. L earn To: Identify the capabilities of printers in HP-UX. Add a local printer by using System Administration Manager (SAM). Identify the procedure to manage print queue jobs by using System Administration Manager (SAM).  more...

Office XP-New Features Curriculum ...ftware. Additionally, there is an emphasis on database, e-mail, and Internet software. This curriculum consists of two Skill Builder courses: Course 74010 Microsoft Office XP - New Features Part 1: Overview, Word, Excel and PowerPoint Course 74011 Microsoft Office XP - New Features Part 2: Access, Outlook and FrontPage Learn To See individual course descriptions for specific course  more...

Office XP New Features Part 2 Access Outlook FrontPage ...Office XP software. The course emphasis is on database, e-mail, and Internet software. Learn To Identify the undo and redo capabilities of Access 2002. Learn To: Identify the features of error logging in database conversions. Learn To: Convert a database from a previous version to Access 2002 format. Learn To: Identify the enhancements to the message header area in Outlook 2002. Learn To:  more...

Outlook XP Fundamentals ...k 2002. Individuals will learn how to open and reply to e-mail messages, insert attachments in messages and schedule appointments in the Outlook Calendar. Learn To • Start and exit Outlook 2002. • Identify the components of the Outlook 2002 interface. • Obtain help by using the Outlook 2002 Office Assistant. • Open a Microsoft Office file attachment. •  more...

Outlook XP Proficient User ...ll work in a networked environment which requires using e-mail for one-to-one, as well as group contacts as well as for arranging meetings and appointments through Microsoft Outlook. Outlook Proficient User requires a higher level of skill as it presupposes some familiarity with the software. Learners taking Microsoft Outlook 2002 Proficient User should have completed the Microsoft Outlook 2002  more...

Outlook XP Expert User ...folders. • Identify the advantages of using remote mail. • Create an offline folder file. Audience The audience for this course includes Secretarial, Clerks, Typists, CSRs, Office Managers, Web Designer-Developers, System Administrators, and Database Administrators. Typically learners will work in a networked environment which requires using e-mail for one-to-one, as well  more...

Word XP Proficient User ...dArt, graphics, and diagrams. Lastly, learners will cover mail merge and workgroup collaboration. Learn To • Insert page numbers into a document. • Insert a header and a footer into a document. • Insert a date and time into a document. • Insert a clip art image into a document. • Create a drawing object in a document. • Add WordArt to a document.  more...

Word XP Expert User ...t. • Distribute a document for revision by using e-mail. • Revise a document by using the Track Changes feature. • Merge reviewed versions of a document. • Create a table of contents in a document. • Modify a table of contents in a document. • Create a table of figures in a document. Audience The audience for this course includes End Users,  more...

Time Management Planning Your Day ... and concentration skills. It also covers how to handle e-mail, the Internet, and the telephone productively. Learn To Identify the benefits of planning. Arrange the steps for planning a day. Identify tasks not to schedule. Identify guidelines for making good decisions about  more...

E-mail Etiquette Series The E-mail Etiquette Series includes the following courses: E-mail Etiquette: E-mail in the Workplace E-mail Etiquette: Using E-mail to Communicate Successfully E-mail Etiquette: Writing Effective E-mail Messages To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Customer Relationship Management CRM SAP Customer Relationship Management (CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. Learn To: o CRM and the SAP CRM  more...

i-Net Part 2 Servers Clients Performance ...a Web server. o Identify features and functions of an e-mail server. o Identify features and functions of a Lightweight Directory Access Protocol (LDAP) server. o Identify components required to support an Internet client. o Match types of Internet clients with their functions. o Match FTP commands with their functions. o Identify considerations for analyzing server performance. o  more...

Organizational Skills Managing Information ...y categorize and act on information received via paper, e-mail, and voice mail. Use innovative reading and note-taking techniques to improve information comprehension. Use association, personalization, and mnemonics to enhance information retention and recall. Manage incoming information to prevent information  more...

Organizational Skills Time Management ... spent on the telephone. Use voice mail and e-mail as time saving tools. Delegate tasks to others. Simulation Overview: In this simulation, you are meeting with the Corporate Sales Manager to create a proposal so your organization can obtain a contract with another company. You need to coordinate your  more...

Internet Explorer 6 User Fundamentals ...Image toolbar. o Sequence the steps for setting up an e-mail account in Microsoft Outlook Express 6. o Send an e-mail message. o Reply to an e-mail message. Audience The intended audience for this course does not require a high level of computer skill, but learners will probably have had some prior experience with Microsoft Office software and the Windows operating system. Learners  more...

Netscape 6 User Fundamentals ...es My Sidebar, customizable searches and themes; Netscape Mail; Netscape Instant Messenger; and Netscape Composer. It introduces the function of each of these and teaches learners how to use the key features of each. Learn To: o Identify the characteristics of the Internet. o Identify the main services provided on the Internet. o Identify ways to navigate the Web. o Set a Web page to  more...

Workflow Mgmt Part 1 Process Mapping Automation This is the first course in a two part series that deals with transferring data, managing replication services, and maintaining high availability. This course will cover business process and workflow, process mapping techniques and tools, and workflow automation. Learn To: o Identify the characteristics of a business process. o Identify advantages of business process thinking. o Match  more...

Workflow Mgmt Part 2 Workflow Products This is the second course in a two part series that teaches students how to deal with key vendor workflow products. This course will cover an introduction to workflow products, key vendor strategies and GroupWare. Learn To: o Match workflow architecture structural layers with their features. o Identify the characteristics of role definition in a workflow architecture. o Match types of  more...

Macromedia Dreamweaver MX Curriculum ...eate a Web site. How to link pages and how to create an e-mail link are also taught. The curriculum also teaches the learner how to enhance Web pages created in Dreamweaver MX. Participants are shown how to work with Flash objects. This curriculum consists of two Skill Builder courses: Macromedia Dreamweaver MX: Part 1 Macromedia Dreamweaver MX: Part 2 Learn To See individual course  more...

Macromedia Dreamweaver MX Part 1 ...aphics to pages. How to link pages and how to create an e-mail link are also taught. Learn To Identify features of the DreamWeaver MX interface. Identify the steps used to define a local site. Create a document. Audience Home-users, end-users Deployment Options e-Learning Language Options  more...

Acrobat 6 0 Intermediate ...f editing links in Acrobat 6.0. e-Mail a PDF document using Acrobat 6.0. Identify options for creating a PDF document from a scanner. Identify functions of Acrobat Distiller. Identify advanced methods of converting a Word document to a PDF document. Identify methods of  more...

Windows 2000 Implementing Security Part 3 ... • To identify features of e-mail security. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience  more...

Windows 2000 Implementing Security Part 3 ... • To identify features of e-mail security. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in  more...

Cross Cultural Business Comm Understanding Cultural Differences ...ic as being acceptable or unacceptable to discuss in an e-mail. Audience Managers, supervisors, employees, or anyone who communicates internationally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

Lotus Domino 6 Preparing Domino R4 Administrators ...servers are introduced. Learners also learn about routing mail and managing directories in Domino 6. Learn To: o To identify features of the Domino 6 licensing scheme. o To identify components of the Notes client interface. o To identify options available when installing Domino 6 server software. o To identify functions of the safeguarding ID files process. o To set up ID file  more...

Lotus Domino R6 Admin New Features Curriculum ...will also learn to manage Web users and files, to control mail and about LDAP enhancements and performance optimization. This curriculum consists of 2 Skill Builder courses: Lotus Domino 6 for Release 5 Administrators Part 1: Preparing Lotus Domino 6 for Release 5 Administrators Part 2: New Features Learn To: See individual course descriptions for specific course objectives and scope.  more...

Lotus Domino 6 for Release 5 Administrators Part 2 ...e Web users and files. You will also learn how to control mail and about the LDAP enhancements in Domino 6. Finally, you learn about performance optimization in Domino 6. This includes monitoring the server environment and the various methods used to improve performance. Learn To: o To identify characteristics of a multi-user workstation. o To identify features of license tracking. o  more...

Security Part 2 Communication Security ...P, and SSH are covered. The course then moves onto Web, e-mail, and instant messaging vulnerabilities such as Spam, hoaxes, and packet sniffing. Directory and file transfer technologies are covered. Finally, the learner is stepped through wireless considerations such as WEP and WAP. Learn To To identify features of the Institute of Electrical and Electronics  more...

Interpersonal Communication Telephone Skills ...methods. Create an effective voice mail greeting. Take accurate messages. Transfer calls effectively. Put a caller on hold correctly. Simulation Overview: In this simulation, you are handling incoming telephone calls from callers with various needs. You will  more...

Business Writing The Fundamentals ... To identify guidelines for writing a memo and an e-mail. Audience Professionals who want to learn or improve their business writing skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.15 CEUs Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: The  more...

E-mail Etiquette E-mail in the Workplace ...mail Etiquette: E-mail in the Workplace gives students an overall view of how to use e-mail effectively. The program covers e-mail basics, such as how to write effective messages, e-policies, and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail, when to choose e-mail over other types of communication, how to avoid writing inappropriate messages, how  more...

E-mail Etiquette Using E-mail to Communicate Successfully ...mail Etiquette: Using E-mail to Communicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message, the benefits of considering your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to  more...

E-mail Etiquette Writing Effective E-mail Messages ...mail Etiquette: Writing Effective E-mail Messages teaches students how to write effective e-mail messages. The program covers the differences between writing online and traditional paper-based writing, how to achieve your e-mail message objectives, the importance of using correct punctuation, how to construct effective sentences and paragraphs, and how to edit your e-mail messages. The program  more...

Excellence in Service Communicating With Customers Virtually ...g how to manage customer communication via the phone or e-mail. Learn To: Identify ways to provide superior telephone service. Identify ways to manage the telephone. Identify ways to effectively use e-mail. Audience: This course is for employees and managers who want to learn the best methods for working with customers and exceeding their expectations. Deployment:  more...

LAN WAN Integration ...nctions of a print server. Match e-mail solutions for handling messages with their intended users. Identify advantages of using a network to manage applications by sharing software. Identify the advantages of centralized database management in a network. Identify centralized components of an organization  more...

Outlook 2003 Fundamentals ... To identify options for addressing an e-mail message in the Select Names dialog box. To send an instant message from a contact. To identify options for responding to messages. To identify options in the Ways to Organize pane. To identify message field options.  more...

Word 2003 Expert Part 1 ...create a macro. To complete a mail merge. To review a document. Audience The target audience will range from new users to power users, although the vast majority will have had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70  more...

Word 2003 Proficient User This series addresses the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Word skills. Learn To To match document views with their features.  more...

Administrative Assistant Skills Understanding Basic Skills ... Understanding Basic Skills, you will learn how to handle mail and telephone calls, file information, and plan business trips. You will also learn what office equipment you should know how to use and how to maintain your office supply needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you should be familiar with, and  more...

Lotus Notes 6 New Features of IBM Lotus Notes 6 ...and Contact management, and additional functionality with Mail Rules, Signatures, and Attachments. Learn To To identify new features of the Logon and Logout boxes in Lotus Notes 6. To identify parts of the Lotus Notes 6 interface. To identify options for searching with Lotus Notes 6.  more...

Lotus Notes 6 Moving to IBM Lotus Notes 6 ...earner is given instruction in the establishment of their mail environment, including such procedures as setting up a filing system for incoming messages, customizing outgoing messages, and managing the Address book. They are also given instruction in creating, receiving and managing messages, and working with the Calendar - for example, tracking meetings - and the To Do list. The course then  more...

Lotus Domino R5 Migrating From R4 x Course Overview This is the first course in a two part series that will teach Lotus Domino 4.x system administrators about the new Domino R5 system administration features, the impact of those features on their job, and how to migrate their organizations from Domino R4.x to R5. At the completion of this course, students will learn how to identify the server and client licenses in Domino R5, and  more...

Lotus Domino R5 Configuring Optimizing the Environment ...atures of Lotus Domino R5 by configuring SSL, S/MIME, and mail in a Domino cluster. L earn To: Set up the administration process and configure LDAP and SMTP. Configure the Notes R5 client and customize the Welcome screen of the Notes client for an organization by using Domino Administrator. Optimize Lotus Domino R5 by configuring the Domino Directory, securing the Domino  more...

Lotus Notes Domino R5 Development Part 1 Basic Concepts ...no R5 and the elements of the Notes R5 interface; use the mail database and create calendar entries; and identify the key elements of a Domino R5 database. L earn To: Identify basic concepts and features of Lotus Domino R5 and the elements of the Notes R5 interface. Use the mail database and create calendar entries. Identify the key elements of a Domino R5 database. C ontent  more...

MS Office 2003 New Features for Office Users ...nctions. Identify new features of Mail in Outlook. Identify new features of messages in Outlook. Identify new features of Calendar in Outlook. Identify new features of Contacts in Outlook. Identify new advanced features of Outlook. Identify features of  more...

Lotus Domino R5 Development Part 5 Adv Application Development ... for a specific business process. Sequence the steps for mail routing in a single domain. Create a mail-in database by using the Create menu. Match the parameters of the MailSend function with their values in a specific situation. Enable a form for mail routing by using the form properties method. Enable a form for mail routing by using the MailOptions method. Unit 2: Retrieving  more...

CIW Dynamic Server Pages Part 1 Course Overview This is the first course in a three part series that introduces students to PHP Hypertext Processor and provides the foundational knowledge for the course series. Additionally, this course will cover an introduction to PHP, PHP fundamentals, string manipulation and file input/output, and PHP and databases. Learn To • Identify PHP. • Identify the basic and  more...

CIW Server Administrator Part 4 Servers ... learn about the installation and configuration of both E-Mail and News. Learn To • Match features of HyperText Transfer Protocol (HTTP) messages with their functions. • Edit a HTTP error message. • Identify features of Web applications. • Identify features of the Network News Transfer Protocol (NNTP) Service. • Create an expiration policy for a news  more...

Commerce Server 2000 Design Impl Part 4 Ad Campaigns Websites ...series that teaches how to build ad, discount, and direct mail campaigns. It provides basic coverage of what packaging is, how it works, and when and why the learner will want to package their Commerce Server Web sites. Topics that teach how to manage user accounts and managing orders are also covered. Learn To: o Identify features of Commerce Server 2000 campaigns. o Identify  more...

Dir Database Integration Using DirXML Part 2 MS Exchange Synchronization The is the second course in a four part series that covers the setup of the Exchange driver, the working of the preconfigured Exchange driver, and the customization of the Exchange driver. Learn To: o Identify the hierarchical units in Exchange Server. o Match the Exchange Server components with their functions. o Match the Exchange Server recipients with the situations in which they are  more...

A 2003 OS Technologies Part 4 Network Fundamentals ...ISP). Differentiate between Simple Mail Transfer Protocol (SMTP), Post Office Protocol (POP), and Internet Message Access Protocol (IMAP). Identify features of Hypertext Markup Language (HTML). Identify features of Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS). Identify features of the  more...

CompTIA Linux 2004 Management ...ation Service (NIS) configuration. Identify features of Mail Transport Agents (MTAs) used for managing mail queues. Identify features of command line interface (CLI) utilities. Identify commands for manipulating text files. Identify features of the vi editor. Identify important aspects of shell scripting. Identify key aspects of Perl scripting. Unit 2: Essential Administration  more...

Business Etiquette Communicating in Today s Workplace ...teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone correctly. Identify the guidelines for becoming a good conversationalist. Identify the actions you can take to overcome a conversational faux pas. Identify the responsibilities you should fulfill to prepare for a meeting.  more...

Advanced Business Comm Enhancing the Comm Message ... To To identify guidelines for writing effective e-mail messages. To identify guidelines for writing effective negative messages. To identify guidelines for writing persuasive messages. To identify guidelines for communicating with people of other cultures. To identify considerations for writing effective press releases. To identify considerations for effective  more...

Telephone Skills Effectively Mng Inbound Outbound Calls ...outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive calls, including calls for building relationships with prospective customers. Learn To Screen calls. Give the caller options. Deliver negative messages.  more...

Web Site Security Messaging Servers Viruses ...enerate a PGP key pair using DOS commands. Encrypt an e-mail message using PGP. Match the advanced PGP operation with its function. Match a PGP configuration file variable with its use. Identify the benefits of modifying a PGP configuration file. Unit 2: Java Security Overview Identify the features of Java. Identify the types of Java risks. Identify the functions of  more...

Oracle Database 10g PL SQL Fundamentals Part 2 ...s of the HTP package. Identify the syntax for sending e-mail messages using the UTL_MAIL package. Match components of the DBMS_SCHEDULER package with their descriptions. Identify the syntax for creating jobs by using the DBMS_SCHEDULER package. Unit 3: Triggers Identify features of triggers. Identify the code to create a Data Manipulation Language (DML) trigger. Identify the  more...

Implementing Managing MS Exchange Server 2003 Administering ...d. Identify the procedure for deleting and reconnecting mailboxes. Identify key aspects of Internet client access protocols supported by Microsoft Exchange Server 2003. Identify Internet client types used to access Microsoft Exchange Server 2003. Identify advantages of using a front-end and back-end server topology. Audience: This series is intended for messaging support  more...

Implementing Managing MS Exchange Server 2003 Securing ... the steps involved in detecting unsolicited commercial e-mail messages. Enable connection filtering in Microsoft Exchange Server 2003. Identify guidelines for securing mailboxes. Create and apply recipient and sender filtering. Identify guidelines for removing viruses from e-mail. Identify key aspects of digital signature and encryption capabilities. Match PKI components and their  more...