Online Maintain eLearning - Training Resources

How to Build And Maintain Rapport With Your Clients ...ienced and successful communicators realize the impact of maintaining rapport and coming back to regain it, if it`s lost. Over the years many rapport skills and techniques have been used successfully: find something in a customer?s office that you could comment about to start a conversation that would let the client know about some common ground, a solid handshake, good eye contact and the list  more...

The Power of being Different ...ught of yet). The course will provide the basics one can maintain to preserve an innovative spirit and assure impulses for constant improvement. The course will also emphasize on the disadvantages of being risk-averse, no matter how comfortable the status quo may be. Issues such as diversity, change of daily rituals, and empathic listening to the self and others, will be conferred. The points  more...

Respiratory Protection If you re barely breathing, and you can t find the words, then you need our new safety course, Respiratory Protection. Welcome to Respiratory Protection If you?re barely breathing, and you can?t find the words, then you need our new safety course, Respiratory Protection. This course is intended to be part of OSHA training for anyone who works in or near where poisonous gases or particulate  more...

Record Management & Retention Policy Use ...ets. Almost every employee is responsible for creating or maintaining corporate records of some kind, whether in the form of paper, computer data, microfilm, electronic mail or voice-mail. Letters, memoranda and contracts are obviously corporate records, as are things such as a desk calendar, an appointment book or an expense record. Record Management A company's corporate records are one of  more...

Pharmacy Technician Career Training Program ...physicians and nursing staff to assist with patient care, maintain inventories of medications, maintain patient medication profiles, etc. The types of work you can perform and how much you can earn will depend on the state in which you choose to work and whether you are allowed to work as a registered or certified pharmacy technician. You will complete Four 5-week modules of study. This means  more...

Linux Complete Set This complete set of Linux Operating System training will get you started in the world of the Linux operating system, Linux networking and Linux administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more. This course set will walk you through Linux installation and setup, including some of the more difficult topics like  more...

Linux System Administration ...maintain and administer a computer system using the Linux operating system. Topics include system installation and configuration, startup and shutdown, adding/deleting users, installing peripheral devices, backing up and restoring system and user data, application package installation, security, and task scheduling. Students will also learn how to administer and maintain file systems,  more...

Linux Network Administration Linux Network Administration is the 3rd of three courses required for Linux+ and LPI certification. Security, firewalls, e-mail, web servers and much more is covered in this course. Linux Network Administration covers the key areas of Linux network management, security, e-mail and domain servers. This course also teaches how to set-up Linux web servers as well as how to manage and maintain them.  more...

Introduction To HR Management Training & Certification Program Learn the basics of HR Management and earn a "Fundmentals of HR Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our HR Management Training & Certification Program provides details on the benefits side of working in the HR world. This course includes primers on the basic  more...

Customer Service Certificate ...maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service Certificate This series is designed to help users  more...

Certified Compliance Inspector of Stormwater (CCIS(tm) Certificate) ...e stormwater managers to properly implement, inspect, and maintain a construction site for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This certificate is approved by the United States Green Building Council (USGBC). Certified  more...

Build Your Own BIZ(tm) - Networking ...maintain mutually beneficial relationships with practical networking strategies.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build  more...

Build a Powerful Branding Strategy--Instructor-Led ...ump Course- In this course, you`ll learn how to build and maintain what is likely to be the most powerful asset your organization will ever have: your brand. It doesn`t matter whether you`re marketing a small neighborhood business or a major corporate enterprise. The manner in which you manage your brand will have a direct impact on your revenues. For consumer market companies, brands that are  more...

Build a Powerful Branding Strategy--Self-Directed ...mp U Course In this course, you`ll learn how to build and maintain what is likely to be the most powerful asset your organization will ever have: your brand. It doesn`t matter whether you`re marketing a small neighborhood business or a major corporate enterprise. The manner in which you manage your brand will have a direct impact on your revenues. For consumer market companies, brands that are  more...

Access 2000 Level 2 ...te and use the primary database objects in Access; how to maintain databases by backup, as well as how to compact and repair them; and how to employ techniques designed to make data entry faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic database design skills that students already possess. Students will gain a more complete understanding  more...

Access 2000 ...izard, and customize reports. They will also learn how to maintain databases as backups, as well as compacting and repairing them. Students will also use Access as a development tool in the most advanced sections of the course. This course teaches strategies for protecting data by enacting various security measures and by controlling how data is entered into a database. Finally, various  more...

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation,  more...

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving  more...

SAP Investment Management ...a simulation course. Course Goal: - Create and maintain Appropriation Request (AR) master data - Work with variants for the Appropriation Requests - Perform cost & revenue planning as well as overview planning - Approval & Status management functions - Create and maintain the Investment Management Program & Structure - Perform Planning & Budgeting functions - Basic  more...

Delivering High-impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation.  more...

Delivering High-impact Territorial Account Sales TAS Presentations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to  more...

Interpersonal Skills on the Fast Track You're not alone in the race, so you'd better learn how to work with others if you want to put your career on the fast track. You have to learn how to establish rapport in order to build and maintain a network of contacts. This network will help you to build effective teams to accomplish the career tasks ahead. And you must know how to lead these teams to ensure success and pull ahead of the pack  more...

Implementing Creative and Innovative Ideas ...al can be secured. The right skills will also be vital to maintain momentum and prevent inertia, to coax and assure the team, and to lead the idea to success, ensuring it reaches its true potential.During this course, you'll find out how to manage the entire implementation process: from prototyping and gaining stakeholder approval to maintaining momentum and enthusiasm. Leading the team through  more...

The Telecommunications Industry Overview Version 2 ... economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly developing technology, this goal has become increasingly more difficult. The emergence of broadband and wireless technologies poses significant threats to carriers relying upon aging  more...

Delivering 360-Degree Performance Feedback Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and  more...

Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to  more...

ITIL Service Level and Capacity Management ...alancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way.The delivery and support of IT services are divided into  more...

ITIL V3 - Service Strategy Fundamentals ...maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform better through service automation. It also  more...

ITIL V3 - Service Strategy Processes In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy.  more...

Identifying Your Customers Expectations ...for your opinions. If your role dictates that you need to maintain awareness of ever-changing customer requirements, then knowing how to conduct focus groups, and use the most effective questioning techniques will be invaluable to you. In its final lesson, this course will also give you the opportunity to practice interpreting customer responses, and extracting from them the attributes of your  more...

Presenting Your Case Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It  more...

Standard Business Etiquette The rules of proper business etiquette are changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of  more...

Communicating for Results ...y, this course will outline the communication required to maintain customer relationships during sensitive situations, such as when customers make a complaint, or you must deny their requests. Thirdly, you will learn how best to present information to your managers. Whether your intention is to report or to persuade, if you also want to impress your boss, it's crucial that you communicate  more...

Windows 2000 - Migration Design Deployment To show how to upgrade Windows NT 3.5x or 4.0 to Windows 2000, maintain network services during migration, and set up the Active Directory  more...

Controlling Project Scope ...cope management plays a key role by helping to define and maintain the boundaries of the project throughout the project life cycle. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project management  more...

Oracle Database 11g Managing Undo Data Database Security and Maintenance recognize the steps required to manage undo information, secure an Oracle Database 11g database, and maintain it by monitoring statistics, automated tasks and alert thresholds.  more...

Enhancing and Managing Web Sites with FrontPage 2002 To explain how to enhance and maintain FrontPage 2002 web sites  more...

Effective Team-building Strategies For a team to succeed, its members must want to win. Specifically, each team member must place the team's goals ahead of his own goals so that the team may be victorious. Team motivation can come from a variety of sources, the most usual of which is the team leader. But what if your team leader doesn't have the necessary leadership skills? Or what if she does, but she applies them ineffectively?  more...

Managing and Maintaining SQL Server 2005 Databases To manage and maintain SQL Server 2005 databases  more...

Team Leadership - Developing a High-Performance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Advanced Project Management - Portfolio Management In Advanced Project Management: Portfolio Management, you will learn the functions of portfolio management, the types of portfolios, and how to select and prioritize projects. You will also learn ways to maintain a balanced portfolio and track and allocate resources.  more...

Maintaining and Supporting Applications on Windows Vista ...kes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec command-line tool, installation wizards, SMS, and the Group Policy Software Installation. Administrators can also take advantage of Software Restriction policies to ensure only  more...

ISA Server 2004 Management and Clientele To demonstrate how to install ISA Server 2004 clients and to secure and maintain ISA Server 2004  more...

Maintaining and Securing Data in SharePoint 2003 To describe how to configure and maintain databases and implement security measures in SharePoint Portal Server 2003  more...

Microsoft SMS 2003 Maintaining SMS Systems To explain how to maintain SMS systems  more...

Maintaining Printers and Scanners To identify how printers and scanners operate and how to install, configure, troubleshoot, and maintain printers and scanners  more...

Maintenance and Performance Tuning in WebSphere 5 0 To give an overview of how to maintain and tune the WebSphere environment  more...

Control Charts and the Pre-control Process ...tistical precision the extent to which improved processes maintain improvement level performance with minimum variation and are, thus, under control. The course also will present the pre-control process, an easier and quicker method for determining whether an improved process produces products or services within specification limits.Six Sigma is a registered Trademark of Motorola Corporation,  more...

Six Sigma--Measurement System Re-analysis ...tness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits of Six Sigma performance aren't achieved simply by a completing a series of projects. Achieving Six Sigma performance takes vision, commitment, time, and vigilance. To assist with maintaining gains,  more...

Lean Tools At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In  more...

Strategic Approaches to Labor Relations HRCI SPHR .... This course covers strategies that actively improve and maintain good relationships, such as employee involvement strategies and strategies that foster positive employee relations. It also covers those strategies that resolve conflict in an amicable manner, such as formal complaint resolutions. This course prepares HR professionals and managers who are preparing for the Human Resource  more...

Competitive Strategies for a Global Marketplace With the changing economic landscape and trends toward globalization and technology, companies need to develop new strategies to effectively compete in the global marketplace. To stay competitive in today's marketplace, companies need to shift their focus from selling products to meeting needs. This course starts by painting a picture of the changing economic landscape and the new consumer. It  more...

Accounting Fundamentals ...maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course  more...

Accounting Systems and Closing Activities Some businesses carry out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every  more...

Recovery Manager Maintenance in Oracle9i To describe how to maintain the Recovery Manager (RMAN) and how to create and maintain the recovery catalog in an Oracle9i database  more...

Managing Knowledge Workers The era of the knowledge worker has arrived. An increasing number of companies gain more value from the knowledge and experience of their workers than they do from physical assets or products. This is most vividly captured in the Internet economy, in which knowledge workers are in high demand. Talented workers often won't hesitate to jump to a company that offers a higher salary or more stock  more...

Management of Cash Flows Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to  more...

E-Learning Essentials Pt 3 - Deploying and Measuring Your Solution The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating  more...

Oracle SQL PL SQL Using Procedure Builder Curriculum ...L programming languages. Students learn how to create and maintain database objects and to store, retrieve, and manipulate data. In addition, students learn to create PL/SQL blocks of application code that can be shared by multiple forms, reports, and data management applications. This curriculum consists of four Skill Builder courses: Course 61110 Oracle SQL: Basic SELECT Statements Course  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ... learner how to use NDS health check tools to proactively maintain a network by performing regular system checks. The course teaches why and how to maintain server logs, as well as a test environment and it introduces learners to the features of NDS and troubleshooting tactics. Learn To • Identify the features of NDS 8 and upgrade to NDS 8. • Identify the frequency of  more...

NDS 8 0 Advanced Tools Diagnostics Curriculum ... learner how to use NDS health check tools to proactively maintain a network by performing regular system checks. The curriculum teaches why and how to maintain server logs, as well as a test environment and it introduces learners to the features of NDS and troubleshooting tactics. It teaches server background processes, as well as how to perform partition and replica operations within the  more...

Oracle9i Database Admin Manage Security ...in an Oracle9i database. Learn To • Define and maintain the five components of the security domain of a user in a given environment. • Define and maintain a named set of resource and password limits. • Demonstrate the use of resource limits and how to set them. • Manage system and object privileges. • Control the administration of privileges in a database.  more...

Oracle9i Database Admin Manage Storage Structures ...ry segment information from the data dictionary. • Maintain indexes. • Monitor indexes. Audience The intended audience for this course include Database administrators, System administrators, Network administrators, and Technical support professionals. Additionally, learners should have taken the first two parts of this series 64311 and 64312. Suggested prerequisites include  more...

Oracle9i Database Admin Create a Database ...xes. In addition, this course discusses how to create and maintain databases. The course also covers the new features of Oracle9i, such as Oracle Managed Files and Undo tablespaces, and the new features of the LogMiner utility. Learn To • Discuss the guidelines for creating an OFA structure and the information in the ORACLE_HOME subdirectories. • Identify the requirements and  more...

IBM DB2 Universal Database V6 1--Administration ... skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement a new DB2 database or application. Maintain an existing DB2 database. C ontent Emphasis Skills-Based A udience This course is intended for database administrators. Students should have a fundamental understanding of relational database technology, including  more...

IBM DB2 Universal Database V6 1--Administration ... skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement a new DB2 database or application. Maintain an existing DB2 database. C ontent Emphasis Skills-Based A udience This course is intended for database administrators. Students should have a fundamental understanding of relational database technology, including  more...

IBM DB2 Universal Database V6 1 Admin Curriculum ... SQL. Students will also learn how to plan, implement and maintain new and existing DB2 databases. This curriculum consists of 2 Skill Builder courses: Course 13431 IBM DB2 Universal Database V6.1 Fundamentals Course 13432 IBM DB2 Universal Database V6.1 Administration Certification: This curriculum will help candidates prepare for the ILT exams DB2 UDB Fundamentals and DB2 UDB Administration  more...

IBM DB2 Universal Database V6 1 Admin Curriculum ... SQL. Students will also learn how to plan, implement and maintain new and existing DB2 databases. This curriculum consists of 2 Skill Builder courses: Course 13431 IBM DB2 Universal Database V6.1 Fundamentals Course 13432 IBM DB2 Universal Database V6.1 Administration Certification: This curriculum will help candidates prepare for the ILT exams DB2 UDB Fundamentals and DB2 UDB Administration  more...

ZENworks 2 0 Desktop Mgmt Part 2 ...remote workstations using ZENworks 2.0. Identify how to maintain a ZENworks 2.0 environment. C ontent Emphasis Skills-Based A udience The target audiences for this course are System Administrators, Network Administrators, and MIS Support Technicians. This course is intended for network administrators who have passed Novell's CNE certification by taking either courses 520 and  more...

Oracle8i Backup and Recovery Strategies Backups ...tion, participants learn to manage archive processing and maintain a recovery catalog. This course also identifies the concepts associated with performing physical backups with or without Recovery Manager (RMAN). L earn To: Identify the features of the Oracle backup and recovery architecture. Manage database archiving. Maintain a recovery catalog using Recovery Manager (RMAN).  more...

Oracle8i Database Admin Manage Security ...d with managing security. L earn To: Define and maintain the security domains for users in a given environment. Define and maintain a named set of resources and password limits. Understand the concept of resource limits and how to set them. Manage system and object privileges. Control the administration of privileges in a database. Use database auditing. C ontent  more...

Oracle8i Database Admin Manage Data Storage ...h tables. In addition, this course will teach users about maintaining data integrity, clusters and index-organized tables, and methods for loading and reorganizing data. L earn To: Identify the characteristics of various tables and datatypes. Identify and manage tables. Identify the characteristics and types of triggers and constraints. Identify and maintain data integrity.  more...

Oracle8i Database Admin Manage Storage Structures ... addition, this course will teach users how to create and maintain rollback segments, temporary segments and indexes. L earn To: Identify the database storage structures and their relationships. Manage rollback segments. Manage temporary segments. Manage indexes. C ontent Emphasis Skills-Based A udience Database Administrators, System Administrators, Network  more...

Macromedia Dreamweaver MX 2004 Learning Dreamweaver Basics ...ide Web designers with the skills necessary to create and maintain Web sites using Dreamweaver MX 2004. Learn To: Identify the key steps in the workflow for creating a Web site. Set up a local site. Create and save a new Web page. Import content and tabular data. Identify options to format text and paragraphs for the Web. Identify options to control the document structure.  more...

Macromedia Dreamweaver MX 2004 Learning Styles Navigation ...ide Web designers with the skills necessary to create and maintain Web sites using Macromedia Dreamweaver MX 2004. Learn To: Identify options for creating a new cascading style sheet (CSS) style. Apply a cascading style sheet (CSS) style. Export styles to create a cascading style sheet (CSS). Import an external cascading style sheet (CSS). Identify the characteristics of using  more...

Access 2000 Proficient User ...his course, students will learn how to use Access 2000 to maintain tables and table data; manage Access 2000 data; create and modify forms; and create and modify report formats. L earn To: Use Access 2000 to maintain tables and table data. Manage Access 2000 data. Create and modify forms. Create and modify report formats. C ontent Emphasis Skills-Based A udience  more...

Access 2000 Fundamentals ...to identify the basic features of Access 2000; create and maintain tables; and work with Access 2000 data. L earn To: Identify the concepts related to databases and the features of Access 2000. Create and maintain tables and table data. Locate and manipulate data. C ontent Emphasis Skills-Based A udience This course is intended for end users who are looking to use  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...ccount. Enabler: Identify the features of user rights. Maintain Domain Controllers by: Synchronizing a given Backup Domain Controller(BDC) with the Primary Domain Controller(PDC). Promoting a given Backup Domain Controller(BDC) to function as a Primary Domain Controller(PDC). Match the common logon problems with their respective solutions. Identify the features of common user profiles:  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ... account. Enabler: Identify the features of user rights. Maintain Domain Controllers by: Synchronizing a given Backup Domain Controller(BDC) with the Primary Domain Controller(PDC). Promoting a given Backup Domain Controller(BDC) to function as a Primary Domain Controller(PDC). Match the common logon problems with their respective solutions. Identify the features of common user profiles:  more...

Oracle8 Backup and Recovery - Strategies and Backups ...he components and features of Recovery Manager and how to maintain a recovery catalog. Finally, the user will learn how to perform physical backups with and without RMAN. L earn To: Identify the database administrator goals and the criteria for defining a backup and recovery strategy. Describe the structures and processes in the Oracle architecture. Identify the implications of  more...

Oracle8 Database Administration - Manage Security ...d with managing security. L earn To: Define and maintain the security domains for users in a given environment. Define and maintain a named set of resources and password limits. Manage system and object privileges. Control the administration of privileges in a database. Keep track of the events occurring in a database. C ontent Emphasis Skills-Based A udience  more...

Oracle8 Database Administration - Manage Data ...h tables. In addition, this course will teach users about maintaining data integrity, clusters and index-organized tables, and methods for loading and reorganizing data. L earn To: Identify the characteristics of various tables and datatypes. Create and manage tables. Retrieve table information from the data dictionary. Identify the characteristics and types of triggers and  more...

Oracle8 Database Administration - Manage Storage Structures ... addition, this course will teach users how to create and maintain rollback segments, temporary segments and indexes. L earn To: Identify how storage structure components work. Manage rollback segments. Manage temporary segments. Manage indexes. C ontent Emphasis Skills-Based A udience Database Administrators, system administrators, network administrators, and  more...

C Programming - Part 4 ...ourse. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those  more...

C Programming - Part 3 ...ourse. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those  more...

C Programming - Part 2 ...ourse. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those  more...

C Programming - Part 1 ...ourse. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those  more...

SAP R 3 v4 x FI Payments ...e and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in this course. L earn To: Payment Organization. House Bank Master Data. Configuring Payments. Parameters for Payment Transactions. Vendor Presettings. Document Presettings. Editing and Revising Payments. Creating a  more...

NetWare 5 Advanced Administration - Part 5 ...ster a complex NetWare 5 network. This course will cover maintaining Novell Directory Services (NDS), NDS troubleshooting and repair, setting up remote access services, and other Novell services. L earn To: Maintain a consistent and stable Novell Directory Services (NDS) database. Troubleshoot and repair a NDS database. Set up remote access services provided by NetWare 5.  more...

NetWare 5 Advanced Administration - Part 5 ...ister a complex NetWare 5 network. This course will cover maintaining Novell Directory Services (NDS), NDS troubleshooting and repair, setting up remote access services, and other Novell services. L earn To: Maintain a consistent and stable Novell Directory Services (NDS) database. Troubleshoot and repair a NDS database. Set up remote access services provided by NetWare 5.  more...

Oracle Workflow 11i10 Business Event System Subscriptions ...ties. It specifies the features and options to define and maintain business events, event subscriptions, and event activities. It also covers several standard activities that help manage the contents of event messages. Learn To: Identify features of business events. Identify options that enable you to define and maintain business events. Identify features of business event groups.  more...

Exchange Server 5 5 Design Implementation - Part 2 ...rs within a site. Sequence the events used by servers to maintain up-to-date directory information. Unit 2: Intersite Server Communication Duration: 1.5 - 2 Hour(s) Identify the features of a multiple site environment. Identify the function of the types of connectors. Identify the features of an address space. Configure address space by using the Site Connector Properties page.  more...

Exchange Server 5 5 Concepts and Administration - Part 3 ...lic folder permissions and set public folder affinity. Maintain a Microsoft Exchange Server Organization. Use the Exchange Server utilities to monitor Windows NT services on a computer and monitor the functioning of the network between two servers. Identify the types and features of collaboration applications. Create, modify and manage Exchange server forms. C ontent Emphasis  more...

Frontpage 2000 Proficient User ... Create Web Pages with FrontPage 2000. Create Webs. Maintain Webs. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Introduction and Overview  more...

Frontpage 2000 Proficient User ... Create Web Pages with FrontPage 2000. Create Webs. Maintain Webs. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction and Overview Duration: 1  more...

Outlook 2000 Proficient User ...e their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. L earn To: Arrange meetings and contacts. Record tasks, journal and notes entries. Integrate and customize Outlook 2000. C ontent Emphasis Skills-Based A udience This course is intended for end users using  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 3 ...professionals responsible for planning, implementing, and maintaining a data warehouse using Microsoft SQL Server client/server database management system version 7.0. This series will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. It is recommended that participants take NETg course series  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 3 ...ment environment. L earn To: Create a database, maintain data integrity and import data. Write SQL statements to access data from tables and manipulate the data. Implement data access in applications through stored procedure model and cursors. Create transactions and implement locking strategies. C ontent Emphasis Skills-Based A udience This course is designed for  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 2 ...ual C++ application. Deploy a Visual C++ application. Maintain and support Visual C++ applications. C ontent Emphasis Skills-Based A udience This course is designed for programmers looking to develop applications using MFC library and Microsoft Visual C++. Participants should have completed the first six courses in this series. T otal Learning Time 6 - 8 Hour(s)  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution ...he learner to remain open to developments and continually maintain their solution. Learn To To identify benefits of managing e-learning. To identify roles within an e-learning team. To identify guidelines for choosing a Learning Management System (LMS). To identify technology  more...

NetWare 5 Advanced Administration - Part 1 ...ole commands. Load NetWare Loadable Modules (NLMs). Maintain Server Configuration Files. Load Java application support. Launch Java classes and applets. Use ConsoleOne. Manage a console remotely. Implement console security strategies. C ontent Emphasis Skills-Based A udience Network administrators or other networking professionals that provide service and  more...

NetWare 5 Advanced Administration - Part 4 ...NetWare 5 network. This course will cover installing and maintaining a Web server, installing and configuring a Novell File Transfer Protocol (FTP) server, and securing the Novell Directory Services (NDS) tree. L earn To: Install and maintain a Web server. Install and configure a Novell File Transfer Protocol (FTP) server. Distribute network administration by implementing  more...

Oracle Workflow 11i10 Communications Function Activities ... agents. Identify options that enable you to define and maintain agents. Define a function activity. Identify features of external function activities. Identify options for branching on a function activity result. Identify options provided by the directory service views. Identify features of various local directory service tables. Load roles in Oracle Workflow Builder. Audience:  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ...ma team members to apply a set of tools and techniques to maintain the new improved process. Learn To: Understand the need for the iterative nature of DMAIC for a process. Understand how improvement affects the people involved in a process. Apply Six Sigma to maintain a newly improved process. Use control plans to sustain the improvements made to a process. Evaluate success of  more...

SAP R 3 MM Purchasing Organization and Master Data ...es of Purchasing. Master Data. Purchasing Master Data. Maintain Material Master Record. Maintain Vendor Master Record. Purchasing Info Record. The Source List. Unit 2: Purchase Requisition Duration: 2 - 3 Hour(s) Creating Purchase Requisitions. Purpose of the Purchase Requisition. Creating Purchase Requisitions Manually. Entering Item Data. Account Assignment. Processing  more...

SAP R 3 FI AR AP Organization Master Records and Posting ... how system settings are commonly customized. Create, maintain, and change master data. Manage postings for invoices, credit memos, and outgoing payments. Display balances. Display and change items. Post reversals. Clear accounts. Manage periodic processing. C ontent Emphasis Skills-Based A udience All those involved in the use of R/3 for Financial  more...

Oracle SQL Specifics Creating and Managing Database Objects ...tements to control transactions. Learners will create and maintain views, sequences, indexes and synonyms. Additionally, users will learn how to control database access, add new users, and provide alternative names for objects using synonyms. Finally, participants will learn how to format query output, control the SQL*Plus environment, and specify variables at runtime. L earn To:  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3 ...configuring database replication between WINS servers and maintaining the WINS server database. Identify the working of the Windows NT browsing service. Resolve a host name to an IP address by using different Microsoft supported methods. Identify the structure and components of the domain name system. C ontent Emphasis Skills-Based A udience This course is for IT  more...

SQL Server 7 0 - Implementing a Database - Part 2 ... L earn To: Implement data integrity. Create and maintain indexes. C ontent Emphasis Skills-Based A udience This course is designed for IT professionals responsible for implementing a database solution with Microsoft SQL Server 7.0. Participants should have completed Microsoft SQL Server 7.0: System Administration (Course Series 72470 - 72474) and the first course in  more...

NetWare 5 Advanced Administration - Part 1 ...ole commands. Load NetWare Loadable Modules (NLMs). Maintain Server Configuration Files. Load Java application support. Launch Java classes and applets. Use ConsoleOne. Manage a console remotely. Implement console security strategies. C ontent Emphasis Skills-Based A udience Network administrators or other networking professionals that provide service and  more...

NetWare 5 Advanced Administration - Part 4 ... NetWare 5 network. This course will cover installing and maintaining a Web server, installing and configuring a Novell File Transfer Protocol (FTP) server, and securing the Novell Directory Services (NDS) tree. L earn To: Install and maintain a Web server. Install and configure a Novell File Transfer Protocol (FTP) server. Distribute network administration by implementing  more...

Oracle 11i10 Project Foundation Fundamentals Part 3 ... the steps to define an employee. Identify the steps to maintain project resources. Unit 2: Role Definitions Identify features of different entities involved in defining roles. Identify the steps to define a project role. Identify the steps to assign a project role to a team member. Identify the steps to use a project organization role. Unit 3: Project and Organization  more...

Oracle 11i General Ledger Fundamentals Part 1 This course will cover features of Oracle General Ledger, accounting structure within General Ledger, creation of sets of books and journal entries. Learn To: Identify features of Oracle General Ledger (GL). Identify the steps of Oracle GL setup. Identify the steps for creating a COA. Audience: This course is targeted at Functional Implementers. Deployment:  more...

SQL and PL SQL DML and DDL ...ers create tables and other database objects and learn to maintain and modify these data objects. Learners also learn how to insert, update and delete data using SQL's Data Manipulation Language, and learn to control database transactions. Finally, the course teaches how to control both user and object level security in an Oracle database. L earn To: Create tables and integrity  more...

Oracle SQL for End Users--Part 2 Course Overview This course is the second in a two-part SQL for End Users series that is based on Introduction to Oracle: SQL and PL/SQL. In this course, the learner displays data from multiple tables by using equijoins, non-equijoins, and self joins. In addition, this course introduces the use of group functions in a SQL statement to display information about groups of rows in the database.  more...

Enterprise Connectivity with J2EE V1 4 EJB Session Beans ...a specified stateful session bean. Identify the code to maintain the state of a stateful session bean. Identify the code to remove a stateful session bean from an Enterprise JavaBeans (EJB) container. Identify the steps for configuring session beans. Match each method of the EJBContext interface with the situation in which it is used. Identify the appropriate pool settings to ensure  more...

Career Development Excelling in Your Career ...er career. The program covers in detail the guidelines to maintain productivity, steps to develop self-discipline, steps to develop an effective professional image, the advantages and disadvantages of self-study and formal education, and the guidelines to maintain work performance and morale. Learn To Apply guidelines to maintain productivity.  more...

MS Win XP Install Admin Part 1 Install Config ...ows XP Professional, and provides the knowledge needed to maintain and troubleshoot hardware devices. Learn To: o Identify methods for determining whether system hardware and software are compatible with Windows XP Professional. o Identify factors that dictate which file system to select when formatting a partition for Windows XP Professional. o Identify key features of the text-only  more...

MS Win XP Install Admin Part 1 Install Config ...ows XP Professional, and provides the knowledge needed to maintain and troubleshoot hardware devices. Learn To: o Identify methods for determining whether system hardware and software are compatible with Windows XP Professional. o Identify factors that dictate which file system to select when formatting a partition for Windows XP Professional. o Identify key features of the text-only  more...

SAP R 3 FI AR AP Organization Master Records Posting SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures  more...

SAP R 3 4 6 FI Payments ...e and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in this course. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o Payment Organization. o House Bank Master Data. o Configuring Payments. o Parameters for Payment Transactions.  more...

Home Networking With Windows XP ...area of home networking and be in a position to setup and maintain one. Learn To Identify benefits of home networking. Identify types of home networking technologies. Identify common types of home networking. layouts. Audience Home and/or small business users who are new to Windows XP. Interest in  more...

Excellence in Service Fundamentals for Employees ...mer service, including how to develop loyal customers and maintain a positive attitude while serving. Understand how to serve external customers by fulfilling their basic needs, recognizing how they evaluate service, building rapport with them, and avoiding customer service pitfalls. Create a positive environment through excellent internal customer service. Audience: This course is for  more...

Call Center Inbound Customer Service ...presentative of your company. Maintain a positive attitude when providing service. Open and close a customer service telephone call properly. Solve a customer's problem. Handle a situation with an angry caller. Audience This course is for employees who provide customer service in  more...

Call Center Mgt Managing Motivating Your Staff Call Center Management: Managing and Motivating Your Staff gives the student information about turnover and training as well as processes for reducing turnover and training effectively. The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally, the program provides students with processes and  more...

Leadership Development Goal Setting ...sh commitment for achieving goals. Maintain support for goals. Identify the tools used to meet goals. Recognize four causes of goal-centered stress. Use goals to reduce stress. Simulation Overview: In this simulation, you are meeting with the Sales, Product,  more...

Delegation Monitoring Evaluating Results ...how examine such areas as how to review delegates, how to maintain task boundaries, how to support delegates, and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the best results from delegates, delegators are taught the value of  more...

Essentials of Management Succeeding as a New Manager ...pect as a new manager. In addition, students learn how to maintain control and enhance employee productivity. Learn To Understand the importance of your attitude when managing others. Conduct a successful first meeting with employees. Follow five guidelines for earning respect from your employees.  more...

Essentials of Management Maintaining a Productive Workplace ...Maintaining a Productive Workforce, students learn various ways to improve a job process, to provide support to help employees stay productive, to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To Ask six  more...

Correcting Performance Problems Disciplining Employees ... Identify the guidelines that will help you maintain a proper perspective when disciplining an employee. Ask questions to determine whether there is sufficient cause to discipline an employee. Gather evidence to support your reason to discipline an employee. Identify the reasons why you may want to include a  more...

Total Quality Management Implementation and Tools ...threat from a new competitor. It has been decided that to maintain their competitive advantage, Icon need to adopt a TQM system. As part of the team set up to implement the system, you have been asked to attend a meeting on whether or not the company is ready for this implementation. Also present at the meeting are Barbara Connor, Quality Assurance Director, Don Hamilton, Regional  more...

Advanced Project Mgmt Managing Accelerated Projects ... Identify two ways to build and maintain team members' morale. Identify information you can give team members to avoid wasting time. Audience Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project  more...

Advanced Project Mgmt Portfolio Management ...lect and prioritize projects. You will also learn ways to maintain a balanced portfolio and track and allocate resources. Learn To Select the points to consider when assessing a project a a s a a a fit a a a a with strategic objectives. Identify the information to include in a project proposal template.  more...

Managing IT Projects Project Planning Execution ...e success of a project. Project managers must develop and maintain plans for both human and resource management, as well as for communication, risk, and procurement. With proper planning in place, the project can be executed. Learn To Identify features of a work breakdown structure. Identify methods for resource scheduling and  more...

Team Leadership Developing A High Peformance Team ... responsibilities, and guidelines to help the team leader maintain a high-performance team. Learn To Choose the right type of team using guidelines. Choose examples of criteria that should be used when selecting team members. Follow steps for developing a team communication process.  more...

Team Leadership Conducting Productive Team Meetings ... a team meeting. Use guidelines to maintain productivity during team meetings. Encourage positive participation during team meetings. Select examples of tools used in problem solving. Identify pitfalls of decision making. Facilitate effective decision making.  more...

Principles of Marketing Distribution Strategy Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage  more...

Administrative Assistant Skills Understanding Basic Skills ...at office equipment you should know how to use and how to maintain your office supply needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you should be familiar with, and how to keep information private and secure. Learn To Handle a telephone call. Plan a  more...

Organizational Learning Developing a Knowledge Mgmt System ...'s executives have determined that, in order to reach and maintain the company's desired productivity standard, a knowledge management system should be developed. Your goal for the simulation is to follow the process for drafting a KM strategy statement that is suitably aligned with the company's vision. Unit 2: Assessing Knowledge (0.5 - 1 hour) Identify who should  more...

Site Server 3 0 Commerce Solutions Curriculum ...the knowledge and skills necessary to implement, support, maintain, optimize and troubleshoot electronic commerce (e-commerce) sites using Microsoft Site Server version 3.0, Commerce Edition. This curriculum consists of 2 Skill Builder courses: 72508 Commerce Solutions With Microsoft Site Server 3.0 Part 1 72509 Commerce Solutions With Microsoft Site Server 3.0 Part 2 Certification: This  more...

Lotus Domino R5 Development Part 5 Adv Application Development ...eadlines in a database; and implement Domino security and maintain the application. L earn To: Identify the functions of Groupware and the elements of a workflow application. Retrieve information from a Domino database. Create calendaring and scheduling in a database, and implement headlines in a database. Implement Domino security and maintain the application. C ontent  more...

Navigating Oracle Applications 11i ... enter data, retrieve information in the form of a query, maintain data, use flexfields, and access online help. Additionally, this course covers concurrent processing and standard report submission. Learn To: Identify tasks to be performed for accessing Oracle Applications 11i. Identify features of the Navigator window. Match components of an Oracle Applications 11i form with  more...

CIW Database Specialist Part 1 Introduction to Database Design ...his course include individuals who design, implement, and maintain database schemas; design and develop database client applications and components; and perform database administration and maintenance, database developers, enterprise developers, application developers, software engineers, and Web developers. Recommend competency in object-oriented theory and Java programming. This course is  more...

CIW Database Specialist Part 2 Logical Physical Design ...his course include individuals who design, implement, and maintain database schemas; design and develop database client applications and components; and perform database administration and maintenance, database developers, enterprise developers, application developers, software engineers, and Web developers. Recommend competency in object-oriented theory and Java programming. This course is  more...

CIW Database Specialist Part 3 Database Interaction JDBC ...his course include individuals who design, implement, and maintain database schemas; design and develop database client applications and components; and perform database administration and maintenance, database developers, enterprise developers, application developers, software engineers, and Web developers. Recommend competency in object-oriented theory and Java programming. This course is  more...

CIW Database Specialist Part 4 Advanced JDBC ...his course include individuals who design, implement, and maintain database schemas; design and develop database client applications and components; and perform database administration and maintenance, database developers, enterprise developers, application developers, software engineers, and Web developers. Recommend competency in object-oriented theory and Java programming. This course is  more...

Achieving Success Without Authority Focusing on Results ...ieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals. Employees must harvest their influence and use it appropriately to their advantage. Learn To Identify  more...

SAP R 3 QM Master Data Analysis ...ent functionality for a material, handle QM info records, maintain quantitative and qualitative characteristics as well as how to edit the structure of the inspection plan. In the second unit, the learner will see how to how to analyze inspection lots and quality notifications, evaluate vendors and to determine on-time delivery performance and quantity reliability. Learn To: o QM Inspection  more...

Managerial Leadership Leading Through Change Managerial Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems  more...

Motivation Motivating Through Rewards Recognition ...lity to reward Bernard in a way that will motivate him to maintain a high level of performance. Unit 2: How Rewards and Recognition Can Work for You (0.5 - 1 hour) Choose examples of how rewards and recognition benefit managers and employees. Identify factors that influence the cost of a reward or recognition program.  more...

Negotiating Advanced Negotiation Tactics ...successfully close the deal with Appleton, Inc., you must maintain control of the negotiation while you discuss the installation details of the video-conferencing system with Janet and Marcus. Unit 2: Negotiation Tactics (0.5 - 1 hour) Identify various negotiation tactics. Select guidelines you should follow when addressing negotiation tactics.  more...

Advanced Six Sigma Your Role as a Green Belt ...initiative, including the specific relationships you will maintain with persons in other key Six Sigma roles. You will also learn what overall expectations your organization will have of you as a Green Belt, both as a Green Belt leading your own team or supporting a Black Belt project. Finally, you will learn what tools you will need to use when defining a Six Sigma project, gathering and  more...