Online Maintain eLearning

Administrative Professionals Putting Your Best Foot Forward ...and colleagues. You must also remain true to yourself and maintain your dignity, all while expressing yourself to others, making decisions at work, or navigating through office politics. This course introduces some best practices for making a good impression as an administrative professional. Specifically, you'll learn how to project a positive professional image by building credibility and  more...

Treating Your Direct Reports Fairly ...tted to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This course focuses on what fairness means in the relationship between managers and their direct reports. It discusses the benefits of treating employees fairly. It also covers areas where showing fairness is most essential for example, when dealing with different groups and  more...

Strategic Approaches to Labor Relations HRCI SPHR .... This course covers strategies that actively improve and maintain good relationships, such as employee involvement strategies and strategies that foster positive employee relations. It also covers those strategies that resolve conflict in an amicable manner, such as formal complaint resolutions. This course prepares HR professionals and managers who are preparing for the Human Resource  more...

Nonstatistical Control Tools Maintaining Controls ...Maintaining Controls ASQ Six Sigma Black Belt (SSBB) In the final stages of the Six Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, teams need to control the improved processes in order to sustain improvement gains. Process control includes applying tools to continuously monitor and maintain each improved process, and to prevent it from  more...

Six Sigma Measurement Systems ...onents must be thoroughly understood and kept in check to maintain the effectiveness of any measurement system. Measurement variability contributes to the overall variability in the process and it is important to understand its sources and minimize it. Black Belts can calculate correlation, bias, linearity, stability, reproducibility, and repeatability to analyze and further improve measurement  more...

Maintaining and Supporting Applications on Windows Vista ...Maintaining and Supporting Applications on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista takes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec  more...

First Aid CPR ...hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note: this training should not be used as the primary basis for any CPR certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified CPR  more...

Managing and Maintaining SQL Server 2005 Databases Managing and Maintaining SQL Server 2005 Databases Microsoft To manage and maintain SQL Server 2005 databases  more...

Navigating the Web and System Maintenance with Windows Vista ...nt tools that allow the average user to easily secure and maintain their computer. Windows Vista also ships with Internet Explorer 7, which includes new features for browsing the Web, and protecting users from malicious web sites. This course discusses backup and restore features, including both file backups and complete system recovery options, as well as Windows Defender and Windows Firewall  more...

Ethical Decision Making Simulation ...heir policies and choices adhere to ethical standards and maintain a positive public image? The answer isn't simple, but by utilizing an ethical framework and weighing decisions against ethical filters, corporate officers, managers, and employees can remain confident that their choices comply with all applicable laws and regulations and adhere to the highest professional standards within their  more...

Presenting Your Case Presenting Your Case Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a  more...

Access XP Proficient Expert ...Create Relationships - Create Relationships Manually Maintain Data Integrity - Referential Integrity - Enforce Referential Integrity Work with Forms Form Basics - What Is A Form? - What Is A Sub-Form? Create Forms Automatically - Use AutoForm - Use The Form Wizard Create A Form Manually - Work With Controls - Get Help With Controls - Controls & Data Entry - Types Of  more...

Service Strategy Fundamentals ...am IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL ), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets  more...

Service Strategy Processes Service Strategy Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy. This course will assist the learner in  more...

Identifying Your Customers Expectations ...for your opinions. If your role dictates that you need to maintain awareness of ever-changing customer requirements, then knowing how to conduct focus groups, and use the most effective questioning techniques will be invaluable to you. In its final lesson, this course will also give you the opportunity to practice interpreting customer responses, and extracting from them the attributes of your  more...

Environmental Management Systems EMS ... "each organization shall establish, document, implement, maintain, and continually improve an environmental management system in accordance with the requirements of the international standard and determine how it will fulfill these requirements." Additionally, all employees and contractors of ISO 14001 certified companies must be aware of the importance of conformance with the company's  more...

Green Business Planning Sustainability Strategies ...hnological, and economic in order to plan, implement, and maintain a realistic green business sustainability strategy. Within organizations, the emergence of strong leaders, carefully laid plans, and innovative processes can help facilitate success in achieving sustainability goals. This course outlines a method for assessing how much your organization promotes environmental sustainability in  more...

PPE Foot and Leg Protection ...t your feet and legs. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements - recall general OSHA requirements related to personal protective equipment, choose the appropriate foot and leg protection to guard against workplace hazards,  more...

PPE Eye and Face Protection ...t your eyes and face. It will assist you in selecting and maintaining the proper equipment based on the workplace hazard(s) present. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recall general OSHA requirements related to personal protective equipment, choose the appropriate eye and face protection to  more...

Facilitating Difficult Situations Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting  more...

Personal Protective Equipment Head Protection Personal Protective Equipment: Head Protection This one-hour course will help acquaint you with the various types of PPE specifically designed to protect your head. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

Personal Protective Equipment Body Protection Personal Protective Equipment: Body Protection This course will help acquaint you with the various types of personal protective equipment (PPE) specifically designed to protect your torso, arms, and legs. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the  more...

Professional Networking Essentials Professional Networking Essentials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in  more...

Maintaining Your Life Balance ...Maintaining Your Life Balance You have the knowledge to assess current work/life balance and overcome internal and external obstacles to achieving balance. You know where you are and where you want to be, but now what? How do you achieve and maintain that balance? How will it be affected by external factors and behaviors? This course will focus on techniques for maintaining work/life  more...

Delivering High-impact Sales Presentations Delivering High-impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic  more...

Delivering High-impact Territorial Account Sales TAS Presentations Delivering High-impact Territorial Account Sales (TAS) Presentations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of  more...

Sustaining Organizational Change ...rganizational change so that, as a team, they support and maintain the benefits of change initiatives? This course covers methods for building and cultivating a culture that effectively sustains organizational change. Specifically, this course introduces techniques for creating a collaborative team environment, as well as strategies for getting employee feedback after change. Finally,  more...

Securing UNIX Systems Securing UNIX Systems UNIX To describe how to implement and maintain UNIX networking  more...

Windows Server 2003 Implementing Managing and Maintaining TCP IP Windows Server 2003: Implementing, Managing, and Maintaining TCP/IP Microsoft To demonstrate how to implement, manage, and maintain TCP/IP  more...

Windows Server 2003 Implementing Managing and Maintaining DHCP Windows Server 2003: Implementing, Managing, and Maintaining DHCP Microsoft To demonstrate how to implement, manage, and maintain DHCP  more...

Windows Server 2003 Implementing Managing and Maintaining Name Resolution Windows Server 2003: Implementing, Managing, and Maintaining Name Resolution Microsoft To demonstrate how to implement, manage, and maintain name resolution  more...

Windows Server 2003 Implementing Managing and Maintaining Network Security Windows Server 2003: Implementing, Managing, and Maintaining Network Security Microsoft To demonstrate how to implement, manage, and maintain network security and Software Update Services (SUS)  more...

Windows Server 2003 Implementing Managing and Maintaining Remote Access Windows Server 2003: Implementing, Managing, and Maintaining Remote Access Microsoft To demonstrate how to implement, manage, and maintain remote access  more...

Windows Server 2003 Implementing Managing and Maintaining Routing Windows Server 2003: Implementing, Managing, and Maintaining Routing Microsoft To demonstrate how to implement, manage, and maintain routing  more...

Windows Server 2003 Maintaining a Network Infrastructure Windows Server 2003: Maintaining a Network Infrastructure Microsoft To demonstrate how to maintain a network infrastructure  more...

Cash Flow Mgmt Essentials for Non-financial Professionals ...g, analyzing, and adjusting your business's cash flows to maintain a steady flow of cash available for your activities when needed. Sustaining working capital while managing the flow of cash is often a challenge with many businesses. Sale of goods and services results in cash coming in, while paying bills, taxes, dividends, and the repayment of loans result in cash going out. This course  more...

Maximizing Productivity as a Remote Employee ...red. Once the decision is made, the goal is to create and maintain a productive remote work environment. This course provides an introduction to telecommuting, including helping you determine whether telecommuting is right for you, given the type of job you have and the tasks involved. It also provides information that will be useful for helping you set up your home office so you can be as  more...

The Voice of Leadership The Power of Leadership Messaging The Voice of Leadership: The Power of Leadership Messaging How you present yourself to others can determine the power of your message and how it reflects on you as a leader. One of the keys to developing your leadership message is establishing credibility. You must always do what you say you'll do. Powerful leadership messages have distinct qualities, and leaders who learn how to deliver  more...

Identifying Managing Customer Expectations Identifying & Managing Customer Expectations Understanding your customers' expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can  more...

Using Business Etiquette to Build Professional Relationships Using Business Etiquette to Build Professional Relationships Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances  more...

Oracle Database 11g R2 The RMAN Catalog Creataing Backups ...llows you to make an informed decision on the best way to maintain the integrity of your data and the availability of your database. This course discusses how to create and manage the recovery catalog. It also explains how to configure backup specifications, including methods of optimizing a backup and how to use RMAN to create backups. This course is one of a series in the SkillSoft learning  more...

Hazardous Waste Generator RCRA Hazardous Waste Generator (RCRA) This course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of generator status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the  more...

Workplace Inspections ...lace Inspections Employers have a responsibility to maintain safe working conditions for their employees and to comply with the government health and safety standards that are applicable to their establishments. They must also ensure that employees have and use personal protective equipment when required for safety and health as they do their jobs. When employees stay whole and healthy,  more...

Cisco IINS 1 0 Network Security Principles II ... day-to-day practices necessary to first deploy and later maintain a secure system. As an administrator, it's very important to understand the principles behind operations security. It's equally important to know that the security policy that's developed in your organization drives all of the steps taken to secure network resources. In order to create an effective security policy, it is  more...

CompTIA Security 2008 Threat Migration ...iding the challenge to administrators as well as users to maintain security. A decision must be made as to whether or not the cost of adding additional security outweighs possible losses that may be incurred with current configurations. Companies are constantly deciding how much risk is acceptable. This course introduces methods used to perform core system maintenance, manage viruses and  more...

CompTIA Server 2009 IT Environment CompTIA Server 2009: IT Environment CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 A well managed network relies on accurate documentation, well designed policies, and efficient procedures. Understanding how to create good documentation, policies, and procedures can help ensure that a network is well run and that it can withstand the occasional crisis. Implementing these concepts at  more...

Configure Manager Maintain IP Services in Windows Server 2008 ...Maintain IP Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Routing services and protocols are vital for maintaining secure and efficient communication in a network infrastructure. Windows Server 2008 provides key services including routing, remote access, and support for TCP/IP and  more...

Linux Hacking Linux Hacking The various distributions of Linux are becoming more and more popular. This course examines the history of Linux, the different flavors that are available, and the file structures used. This course also examines the methods that can be used to secure Linux systems, along with the tools that can be used both to test the security, and to penetrate it. Finally, this course  more...

Cisco Route 1 0 The OSPF Routing Protocol Cisco Route 1.0: The OSPF Routing Protocol Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 Open Shortest Path First (OSPF) is one of the most commonly used IP routing protocols in today's networks. It is an open standard that is used by both enterprise and service provider networks. OSPF has several functions and five packet types to  more...

Information Security Governance Overview ...al of information security governance is to establish and maintain a framework to provide assurance that information security strategies are aligned with the business objectives and consistent with applicable laws and regulations. This course looks at the role of information security governance in an organization, the need for senior management support for all policies and procedures that are  more...

Customer Driven Process Improvement Identifying Customer Needs ...competition mean that organizations have to establish and maintain a clear, consistent understanding of their customers' requirements, and then meet those requirements on an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in any customer-driven process improvement initiative is determining customer requirements. This  more...

Creating Maintaining a Positive Work Environment ...Maintaining a Positive Work Environment Leaders play a vital role in establishing and maintaining a positive work environment. This is key to any organization's long-term success, no matter how many employees you have. It's leaders who foster the work atmosphere; they're responsible for conducting things in a way that helps raise people's spirits. Leaders can also help counteract a  more...

Personalizing and Maintaining Access 2003 Personalizing and Maintaining Access 2003 Microsoft To personalize the Access 2003 environment and maintain databases  more...

Cisco IINS 1 0 Security Site-to-Site Virutal Private Networks ...ners to your company s resources. It is a reliable way to maintain your company privacy while streamlining operations, reducing costs, and allowing flexible network administration. This course explains the fundamental VPN-related concepts and technologies, and describes how to configure an IPsec site-to-site VPN tunnel using both the command-line interface (CLI) and the Cisco Router and  more...

SQL Server 2008 Installation ...se tools allow administrators and developers to build and maintain software solutions, and perform required functions in a server environment. This course identifies SQL Server 2008 components and management tools, and outlines the requirements for installing SQL Server 2008. The steps required to complete a fresh installation of a SQL Server 2008 instance and how to upgrade a SQL Server  more...

SQL Server 2008 Database Management ...ides DBCC statements, which in turn provide statements to maintain the database and database files. An administrator can also use maintenance plans to run a series of tasks on specific databases using a schedule or on demand. This course demonstrates how to confirm the integrity of a database, manage database files, and how to create maintenance plans using a wizard or the designer. The course  more...

SQL Server 2008 High Availability and Disaster Recovery ... clusters. These reliability features help administrators maintain multiple sets of data that help ensure that critical systems remain accessible, and can be fully recovered in the event of a disaster. This course addresses how to configure database mirroring, log shipping, replication, and failover clusters to ensure that SQL Server 2008 environments are available to users at all times by  more...

Managing SQL Server 2008 Analysis Services Solutions ...t administration, including the tools that can be used to maintain analysis services, how you can process SSAS objects, and how you can use SQL Server Profiler to monitor analysis services.This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-448 TS: Microsoft SQL Server 2008, Business Intelligence Development and Maintenance.  more...

Oracle Database 11g Using AWR Defining Problems ... services to Oracle Database 11g components that collect, maintain, and utilize statistics for problem detection and self-tuning purposes. This course explains how to create and manage AWR snapshots, and demonstrates how to use the snapshots to generate individual AWR reports as well as AWR compares period reports. It discusses the identification of performance issues, setting the tuning  more...

Oracle Database 11g Problem SQL Statements Oracle Optimizer Oracle Database 11g: Problem SQL Statements & Oracle Optimizer Oracle Oracle Database 11g helps to identify problem SQL statements using Oracle Optimizer and execution plans. This course discusses SQL statement processing and the role of the Oracle Optimizer and execution plans. It also explains how to generate and view execution plans using the DBMS_XPLAN package, the EXPLAIN PLAN command,  more...

Oracle Database 11g R2 Managing Concurrency Undo Auditing Oracle Database 11g R2: Managing Concurrency, Undo & Auditing Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2 Oracle Database 11g Release 2 is designed to prevent multiple users from changing the same data at the same time by implementing locks. These locks are used to manage data concurrency and are implemented  more...

Oracle Database 11g R2 Managing Database Maintenance Performance ...metrics. This course explores how to specify, review, and maintain audit information. It also discusses how to use Enterprise Manager to monitor performance, and how to use Automatic Memory Management (AMM) and the Memory Advisor to size the memory areas correctly, as well as how to troubleshoot invalid and unusable objects. This course is one of a series in the SkillSoft learning path that  more...

Rebuilding Trust Rebuilding Trust Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and  more...

Setting Up Securing Windows 7 ...s 7 provides tools that enable users to easily manage and maintain the operating system, programs, printers, and system and personal files. This course demonstrates how to use the Control Panel to install and manage programs and printers, and it shows the role User Account Control plays in security. This course also demonstrates how to use Backup and Restore, system protection, power plans, and  more...

Negotiation Skills for Sales Professionals Value Exchange Negotiation Skills for Sales Professionals: Value Exchange Negotiating concessions and exchanging value are integral aspects of any sales negotiation process. But when is the best time to make concessions? And how do you make concessions effectively so that you maximize the value of your proposal to the other side and maintain a position of power? This course provides detailed instructions  more...

Managing Resources During Difficult Times ... and potential reductions in staff as soon as possible to maintain their commitment to the company. Downsizing should be a last resort, and there are many progressive measures that can be implemented before resorting to it. But when downsizing is necessary, there must be detailed planning, and careful selection and advising of those affected. This helps avoid negative consequences. This course  more...

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation,  more...

Access 2000 ...izard, and customize reports. They will also learn how to maintain databases as backups, as well as compacting and repairing them. Students will also use Access as a development tool in the most advanced sections of the course. This course teaches strategies for protecting data by enacting various security measures and by controlling how data is entered into a database. Finally, various  more...

Access 2000 Level 2 ...te and use the primary database objects in Access; how to maintain databases by backup, as well as how to compact and repair them; and how to employ techniques designed to make data entry faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic database design skills that students already possess. Students will gain a more complete understanding  more...

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving  more...

The Power of being Different ...ught of yet). The course will provide the basics one can maintain to preserve an innovative spirit and assure impulses for constant improvement. The course will also emphasize on the disadvantages of being risk-averse, no matter how comfortable the status quo may be. Issues such as diversity, change of daily rituals, and empathic listening to the self and others, will be conferred. The points  more...

Pharmacy Technician Career Training Program ...physicians and nursing staff to assist with patient care, maintain inventories of medications, maintain patient medication profiles, etc. The types of work you can perform and how much you can earn will depend on the state in which you choose to work and whether you are allowed to work as a registered or certified pharmacy technician. You will complete Four 5-week modules of study. This means  more...

How to Build And Maintain Rapport With Your Clients ...ienced and successful communicators realize the impact of maintaining rapport and coming back to regain it, if it`s lost. Over the years many rapport skills and techniques have been used successfully: find something in a customer?s office that you could comment about to start a conversation that would let the client know about some common ground, a solid handshake, good eye contact and the list  more...

Respiratory Protection If you ™re barely breathing, and you can ™t find the words, then you need our new safety course, Respiratory Protection. Welcome to Respiratory Protection If you?re barely breathing, and you can?t find the words, then you need our new safety course, Respiratory Protection. This course is intended to be part of OSHA training for anyone who works in or near where poisonous gases or  more...

Linux Complete Set This complete set of Linux Operating System training will get you started in the world of the Linux operating system, Linux networking and Linux administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more. This course set will walk you through Linux installation and setup, including some of the more difficult topics like  more...

Linux System Administration ...maintain and administer a computer system using the Linux operating system. Topics include system installation and configuration, startup and shutdown, adding/deleting users, installing peripheral devices, backing up and restoring system and user data, application package installation, security, and task scheduling. Students will also learn how to administer and maintain file systems,  more...

Linux Network Administration Linux Network Administration is the 3rd of three courses required for Linux+ and LPI certification. Security, firewalls, e-mail, web servers and much more is covered in this course. Linux Network Administration covers the key areas of Linux network management, security, e-mail and domain servers. This course also teaches how to set-up Linux web servers as well as how to manage and maintain them.  more...

QPRT Suicide Risk Assessment and Training ...maintain formal procedures for increased productivity and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals. Managers must master the tools and techniques for establishing the customer  more...

Build a Powerful Branding Strategy--Instructor-Led ...ump Course- In this course, you`ll learn how to build and maintain what is likely to be the most powerful asset your organization will ever have: your brand. It doesn`t matter whether you`re marketing a small neighborhood business or a major corporate enterprise. The manner in which you manage your brand will have a direct impact on your revenues. For consumer market companies, brands that are  more...

Build a Powerful Branding Strategy--Self-Directed ...mp U Course In this course, you`ll learn how to build and maintain what is likely to be the most powerful asset your organization will ever have: your brand. It doesn`t matter whether you`re marketing a small neighborhood business or a major corporate enterprise. The manner in which you manage your brand will have a direct impact on your revenues. For consumer market companies, brands that are  more...

Certified Compliance Inspector of Stormwater (CCIS Certificate) ...e stormwater managers to properly implement, inspect, and maintain a construction site for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This certificate is approved by the United States Green Building Council (USGBC). Certified  more...

Customer Service Certificate ...maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service Certificate This series is designed to help users  more...

Introduction To HR Management Training & Certification Program Learn the basics of HR Management and earn a "Fundmentals of HR Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our HR Management Training & Certification Program provides details on the benefits side of working in the HR world. This course includes primers on the basic  more...

Record Management & Retention Policy Use ...ets. Almost every employee is responsible for creating or maintaining corporate records of some kind, whether in the form of paper, computer data, microfilm, electronic mail or voice-mail. Letters, memoranda and contracts are obviously corporate records, as are things such as a desk calendar, an appointment book or an expense record. Record Management A company's corporate records are one of  more...

Build Your Own BIZ - Networking ...maintain mutually beneficial relationships with practical networking strategies.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build  more...

Microsoft Exam 70-643: TS: Windows Server 2008 Applications Infrastructure, Configuring Certification Training Course ...g training course teaches students to install, configure, maintain, and troubleshoot an Internet Information Services (IIS) 7.0 Web Server in Windows Server 2008, to migrate and deploy Windows Server 2008, and to configure, manage, monitor, and troubleshoot a Terminal Services (TS) environment. Upon completing the 70-643 course, students will be able to upgrade common server configurations and  more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage ...d promote your company?s green efforts to help obtain and maintain a competitive edge. Course Goal The course is designed specifically to provide all the information and tools you need to create and implement a Green Action Plan that significantly enhances your company`s bottom line and increases your operational efficiency while reducing your impact on the environment. This comprehensive  more...

Enhancing and Managing Web Sites with FrontPage 2002 To explain how to enhance and maintain FrontPage 2002 web sites  more...

Job Hazard Analysis ...e quality of work environments, improve absenteeism, help maintain a healthier workforce, reduce injury and illness rates, and make workers feel good about their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in Job Hazard Analysis. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Competitive Strategies for a Global Marketplace With the changing economic landscape and trends toward globalization and technology, companies need to develop new strategies to effectively compete in the global marketplace. To stay competitive in today's marketplace, companies need to shift their focus from selling products to meeting needs. This course starts by painting a picture of the changing economic landscape and the new consumer. It  more...

Accounting Fundamentals ...maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course  more...

Accounting Systems and Closing Activities Some businesses carry out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every  more...

Maintaining Printers and Scanners To identify how printers and scanners operate and how to install, configure, troubleshoot, and maintain printers and scanners  more...

Maintenance and Performance Tuning in WebSphere 5 0 To give an overview of how to maintain and tune the WebSphere environment  more...

ISA Server 2004 Management and Clientele To demonstrate how to install ISA Server 2004 clients and to secure and maintain ISA Server 2004  more...

Maintaining and Securing Data in SharePoint 2003 To describe how to configure and maintain databases and implement security measures in SharePoint Portal Server 2003  more...

Microsoft SMS 2003 Maintaining SMS Systems To explain how to maintain SMS systems  more...

Windows 2000 - Migration Design Deployment To show how to upgrade Windows NT 3.5x or 4.0 to Windows 2000, maintain network services during migration, and set up the Active Directory  more...

The Telecommunications Industry Overview Version 2 ... economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly developing technology, this goal has become increasingly more difficult. The emergence of broadband and wireless technologies poses significant threats to carriers relying upon aging  more...

Delivering 360-Degree Performance Feedback Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and  more...

Monitoring IP Telephony To recognize the tools of the IP telephony environment and how to maintain it, and monitor and troubleshoot the Cisco CallManager system  more...

Customer Satisfaction Through Resource Management The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an  more...

Lean Strategies ...his course, you'll learn how to prepare for, develop, and maintain a lean organization. In Lesson 1 you'll learn what lean techniques to implement first and how to make the organizational transition go smoothly. In Lesson 2 you'll explore how to deploy specific lean techniques and support your efforts with proven strategies. In the last lesson you'll discover how to expand lean initiatives, get  more...

Supply Chain Planning and Inventory Management Key components of supply chain management include planning demand and supply, along with inventory management. From raw material to finished product, planning and managing the process is key to implementing successful supply chain management systems. In this course, you will learn how to how to achieve a strategic fit between your supply chain management and competitive strategies. Once your  more...

Network Security To describe protocols and authentication methods used to maintain network security, and commonly used network security devices and tools.  more...

Maintaining Printers and Scanners To identify how printers and scanners operate and how to install, configure, troubleshoot, and maintain printers and scanners  more...

Hazardous Waste Generator Awareness This one-hour course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of Generator Status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the RCRA regulations. Thus,  more...

Supervisor Manager Sexual Harassment Awareness ...hours of training on sexual harassment and employers must maintain records indicating such. This course is designed to meet that requirement and therefore takes two hours to complete. To ensure that you spend adequate time in this course, please be sure to complete every section. If you follow along with the audio feature of the course, you will meet the two-hour requirement. Please note that  more...

Dreamweaver MX Fundamentals ...using both HTML tables and the Layout View, structure and maintain your web site using Dreamweaver MX's powerful site management tools, and create a dynamic web page using Macromedia's ColdFusion technology. Course Duration: 6.5 Hours What's New in Dreamweaver MX Whats New Fireworks MX Integration Answers Panel Getting Started What is Dreamweaver System Requirements Lessons/Sites & Trial  more...

Management of Cash Flows Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways  more...

Recovery Manager Maintenance in Oracle9i To describe how to maintain the Recovery Manager (RMAN) and how to create and maintain the recovery catalog in an Oracle9i database  more...

Oracle Database 11g Managing Undo Data Database Security and Maintenance recognize the steps required to manage undo information, secure an Oracle Database 11g database, and maintain it by monitoring statistics, automated tasks and alert thresholds.  more...

Standard Business Etiquette The rules of proper business etiquette are changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of  more...

Communicating for Results ...y, this course will outline the communication required to maintain customer relationships during sensitive situations, such as when customers make a complaint, or you must deny their requests. Thirdly, you will learn how best to present information to your managers. Whether your intention is to report or to persuade, if you also want to impress your boss, it's crucial that you communicate  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution ...he learner to remain open to developments and continually maintain their solution. Learn To To identify benefits of managing e-learning. To identify roles within an e-learning team. To identify guidelines for choosing a Learning Management System (LMS). To identify technology  more...

Frontpage 2000 Proficient User ... Create Web Pages with FrontPage 2000. Create Webs. Maintain Webs. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Introduction and Overview  more...

NetWare 5 Advanced Administration - Part 1 ...commands. Load NetWare Loadable Modules (NLMs). Maintain Server Configuration Files. Load Java application support. Launch Java classes and applets. Use ConsoleOne. Manage a console remotely. Implement console security strategies. C ontent Emphasis Skills-Based A udience Network administrators or other networking professionals that  more...

NetWare 5 Advanced Administration - Part 4 ...NetWare 5 network. This course will cover installing and maintaining a Web server, installing and configuring a Novell File Transfer Protocol (FTP) server, and securing the Novell Directory Services (NDS) tree. L earn To: Install and maintain a Web server. Install and configure a Novell File Transfer Protocol (FTP) server. Distribute network administration by  more...

NetWare 5 Advanced Administration - Part 5 ...ster a complex NetWare 5 network. This course will cover maintaining Novell Directory Services (NDS), NDS troubleshooting and repair, setting up remote access services, and other Novell services. L earn To: Maintain a consistent and stable Novell Directory Services (NDS) database. Troubleshoot and repair a NDS database. Set up remote access services provided by NetWare  more...

Oracle Workflow 11i10 Business Event System Subscriptions ...ties. It specifies the features and options to define and maintain business events, event subscriptions, and event activities. It also covers several standard activities that help manage the contents of event messages. Learn To: Identify features of business events. Identify options that enable you to define and maintain business events. Identify features of business event  more...

Oracle Workflow 11i10 Communications Function Activities ...agents. Identify options that enable you to define and maintain agents. Define a function activity. Identify features of external function activities. Identify options for branching on a function activity result. Identify options provided by the directory service views. Identify features of various local directory service tables. Load roles in Oracle Workflow Builder.  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...count. Enabler: Identify the features of user rights. Maintain Domain Controllers by: Synchronizing a given Backup Domain Controller(BDC) with the Primary Domain Controller(PDC). Promoting a given Backup Domain Controller(BDC) to function as a Primary Domain Controller(PDC). Match the common logon problems with their respective solutions. Identify the features of common user profiles:  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ...ma team members to apply a set of tools and techniques to maintain the new improved process. Learn To: Understand the need for the iterative nature of DMAIC for a process. Understand how improvement affects the people involved in a process. Apply Six Sigma to maintain a newly improved process. Use control plans to sustain the improvements made to a process. Evaluate  more...

SAP R 3 MM Purchasing Organization and Master Data ...of Purchasing. Master Data. Purchasing Master Data. Maintain Material Master Record. Maintain Vendor Master Record. Purchasing Info Record. The Source List. Unit 2: Purchase Requisition Duration: 2 - 3 Hour(s) Creating Purchase Requisitions. Purpose of the Purchase Requisition. Creating Purchase Requisitions Manually. Entering Item Data. Account Assignment.  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...ow system settings are commonly customized. Create, maintain, and change master data. Manage postings for invoices, credit memos, and outgoing payments. Display balances. Display and change items. Post reversals. Clear accounts. Manage periodic processing. C ontent Emphasis Skills-Based A udience All those involved in the use of R/3  more...

SAP R 3 v4 x FI Payments ...e and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in this course. L earn To: Payment Organization. House Bank Master Data. Configuring Payments. Parameters for Payment Transactions. Vendor Presettings. Document Presettings. Editing and Revising Payments.  more...

C Programming - Part 1 ...ourse. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those  more...

C Programming - Part 2 ...ourse. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those  more...

C Programming - Part 3 ...ourse. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those  more...

C Programming - Part 4 ...ourse. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those  more...

Oracle SQL Specifics Creating and Managing Database Objects ...tements to control transactions. Learners will create and maintain views, sequences, indexes and synonyms. Additionally, users will learn how to control database access, add new users, and provide alternative names for objects using synonyms. Finally, participants will learn how to format query output, control the SQL*Plus environment, and specify variables at runtime. L earn To:  more...

Oracle8 Database Administration - Manage Storage Structures ... addition, this course will teach users how to create and maintain rollback segments, temporary segments and indexes. L earn To: Identify how storage structure components work. Manage rollback segments. Manage temporary segments. Manage indexes. C ontent Emphasis Skills-Based A udience Database Administrators, system administrators, network  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3 ...configuring database replication between WINS servers and maintaining the WINS server database. Identify the working of the Windows NT browsing service. Resolve a host name to an IP address by using different Microsoft supported methods. Identify the structure and components of the domain name system. C ontent Emphasis Skills-Based A udience This course is for  more...

SQL Server 7 0 - Implementing a Database - Part 2 ... L earn To: Implement data integrity. Create and maintain indexes. C ontent Emphasis Skills-Based A udience This course is designed for IT professionals responsible for implementing a database solution with Microsoft SQL Server 7.0. Participants should have completed Microsoft SQL Server 7.0: System Administration (Course Series 72470 - 72474) and the first course in  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 2 ...ual C++ application. Deploy a Visual C++ application. Maintain and support Visual C++ applications. C ontent Emphasis Skills-Based A udience This course is designed for programmers looking to develop applications using MFC library and Microsoft Visual C++. Participants should have completed the first six courses in this series. T otal Learning Time 6 - 8 Hour(s)  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 3 ...ment environment. L earn To: Create a database, maintain data integrity and import data. Write SQL statements to access data from tables and manipulate the data. Implement data access in applications through stored procedure model and cursors. Create transactions and implement locking strategies. C ontent Emphasis Skills-Based A udience This course is designed for  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 3 ...professionals responsible for planning, implementing, and maintaining a data warehouse using Microsoft SQL Server client/server database management system version 7.0. This series will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. It is recommended that participants take NETg course series  more...

Outlook 2000 Proficient User ...e their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. L earn To: Arrange meetings and contacts. Record tasks, journal and notes entries. Integrate and customize Outlook 2000. C ontent Emphasis Skills-Based A udience This course is intended for end users  more...

Frontpage 2000 Proficient User ... Create Web Pages with FrontPage 2000. Create Webs. Maintain Webs. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction and Overview Duration: 1  more...

Exchange Server 5 5 Concepts and Administration - Part 3 ...c folder permissions and set public folder affinity. Maintain a Microsoft Exchange Server Organization. Use the Exchange Server utilities to monitor Windows NT services on a computer and monitor the functioning of the network between two servers. Identify the types and features of collaboration applications. Create, modify and manage Exchange server forms. C ontent  more...

Exchange Server 5 5 Design Implementation - Part 2 ...s within a site. Sequence the events used by servers to maintain up-to-date directory information. Unit 2: Intersite Server Communication Duration: 1.5 - 2 Hour(s) Identify the features of a multiple site environment. Identify the function of the types of connectors. Identify the features of an address space. Configure address space by using the Site Connector Properties  more...

NetWare 5 Advanced Administration - Part 1 ...commands. Load NetWare Loadable Modules (NLMs). Maintain Server Configuration Files. Load Java application support. Launch Java classes and applets. Use ConsoleOne. Manage a console remotely. Implement console security strategies. C ontent Emphasis Skills-Based A udience Network administrators or other networking professionals that provide  more...

NetWare 5 Advanced Administration - Part 4 ... NetWare 5 network. This course will cover installing and maintaining a Web server, installing and configuring a Novell File Transfer Protocol (FTP) server, and securing the Novell Directory Services (NDS) tree. L earn To: Install and maintain a Web server. Install and configure a Novell File Transfer Protocol (FTP) server. Distribute network administration by  more...

NetWare 5 Advanced Administration - Part 5 ...ister a complex NetWare 5 network. This course will cover maintaining Novell Directory Services (NDS), NDS troubleshooting and repair, setting up remote access services, and other Novell services. L earn To: Maintain a consistent and stable Novell Directory Services (NDS) database. Troubleshoot and repair a NDS database. Set up remote access services provided by NetWare  more...

Oracle 11i10 Project Foundation Fundamentals Part 3 ...the steps to define an employee. Identify the steps to maintain project resources. Unit 2: Role Definitions Identify features of different entities involved in defining roles. Identify the steps to define a project role. Identify the steps to assign a project role to a team member. Identify the steps to use a project organization role. Unit 3: Project and  more...

Access 2000 Fundamentals ...to identify the basic features of Access 2000; create and maintain tables; and work with Access 2000 data. L earn To: Identify the concepts related to databases and the features of Access 2000. Create and maintain tables and table data. Locate and manipulate data. C ontent Emphasis Skills-Based A udience This course is intended for end users who are looking to use  more...

Access 2000 Proficient User ...his course, students will learn how to use Access 2000 to maintain tables and table data; manage Access 2000 data; create and modify forms; and create and modify report formats. L earn To: Use Access 2000 to maintain tables and table data. Manage Access 2000 data. Create and modify forms. Create and modify report formats. C ontent Emphasis Skills-Based A udience  more...

Oracle 11i General Ledger Fundamentals Part 1 This course will cover features of Oracle General Ledger, accounting structure within General Ledger, creation of sets of books and journal entries. Learn To: Identify features of Oracle General Ledger (GL). Identify the steps of Oracle GL setup. Identify the steps for creating a COA. Audience: This course is targeted at Functional Implementers. Deployment:  more...

SQL and PL SQL DML and DDL ...ers create tables and other database objects and learn to maintain and modify these data objects. Learners also learn how to insert, update and delete data using SQL's Data Manipulation Language, and learn to control database transactions. Finally, the course teaches how to control both user and object level security in an Oracle database. L earn To: Create tables and integrity  more...

Oracle8i Database Admin Manage Storage Structures ... addition, this course will teach users how to create and maintain rollback segments, temporary segments and indexes. L earn To: Identify the database storage structures and their relationships. Manage rollback segments. Manage temporary segments. Manage indexes. C ontent Emphasis Skills-Based A udience Database Administrators, System Administrators, Network  more...

Oracle8i Database Admin Manage Data Storage ...h tables. In addition, this course will teach users about maintaining data integrity, clusters and index-organized tables, and methods for loading and reorganizing data. L earn To: Identify the characteristics of various tables and datatypes. Identify and manage tables. Identify the characteristics and types of triggers and constraints. Identify and maintain data integrity.  more...

Oracle8i Database Admin Manage Security ...d with managing security. L earn To: Define and maintain the security domains for users in a given environment. Define and maintain a named set of resources and password limits. Understand the concept of resource limits and how to set them. Manage system and object privileges. Control the administration of privileges in a database. Use database auditing. C ontent  more...

Oracle8i Backup and Recovery Strategies Backups ...tion, participants learn to manage archive processing and maintain a recovery catalog. This course also identifies the concepts associated with performing physical backups with or without Recovery Manager (RMAN). L earn To: Identify the features of the Oracle backup and recovery architecture. Manage database archiving. Maintain a recovery catalog using Recovery Manager (RMAN).  more...

ZENworks 2 0 Desktop Mgmt Part 2 ...remote workstations using ZENworks 2.0. Identify how to maintain a ZENworks 2.0 environment. C ontent Emphasis Skills-Based A udience The target audiences for this course are System Administrators, Network Administrators, and MIS Support Technicians. This course is intended for network administrators who have passed Novell's CNE certification by taking either courses 520 and  more...

Oracle SQL for End Users--Part 2 Course Overview This course is the second in a two-part SQL for End Users series that is based on Introduction to Oracle: SQL and PL/SQL. In this course, the learner displays data from multiple tables by using equijoins, non-equijoins, and self joins. In addition, this course introduces the use of group functions in a SQL statement to display information about groups of rows in the database.  more...

Enterprise Connectivity with J2EE V1 4 EJB Session Beans ... specified stateful session bean. Identify the code to maintain the state of a stateful session bean. Identify the code to remove a stateful session bean from an Enterprise JavaBeans (EJB) container. Identify the steps for configuring session beans. Match each method of the EJBContext interface with the situation in which it is used. Identify the appropriate pool settings to  more...

Oracle9i Database Admin Create a Database ...xes. In addition, this course discusses how to create and maintain databases. The course also covers the new features of Oracle9i, such as Oracle Managed Files and Undo tablespaces, and the new features of the LogMiner utility. Learn To • Discuss the guidelines for creating an OFA structure and the information in the ORACLE_HOME subdirectories. • Identify the requirements and  more...

Oracle9i Database Admin Manage Storage Structures ...ry segment information from the data dictionary. • Maintain indexes. • Monitor indexes. Audience The intended audience for this course include Database administrators, System administrators, Network administrators, and Technical support professionals. Additionally, learners should have taken the first two parts of this series 64311 and 64312. Suggested prerequisites include  more...

Career Development Excelling in Your Career ...er career. The program covers in detail the guidelines to maintain productivity, steps to develop self-discipline, steps to develop an effective professional image, the advantages and disadvantages of self-study and formal education, and the guidelines to maintain work performance and morale. Learn To Apply guidelines to maintain productivity.  more...

Oracle9i Database Admin Manage Security ...in an Oracle9i database. Learn To • Define and maintain the five components of the security domain of a user in a given environment. • Define and maintain a named set of resource and password limits. • Demonstrate the use of resource limits and how to set them. • Manage system and object privileges. • Control the administration of privileges in a database.  more...

NDS 8 0 Advanced Tools Diagnostics Curriculum ... learner how to use NDS health check tools to proactively maintain a network by performing regular system checks. The curriculum teaches why and how to maintain server logs, as well as a test environment and it introduces learners to the features of NDS and troubleshooting tactics. It teaches server background processes, as well as how to perform partition and replica operations within the  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ... learner how to use NDS health check tools to proactively maintain a network by performing regular system checks. The course teaches why and how to maintain server logs, as well as a test environment and it introduces learners to the features of NDS and troubleshooting tactics. Learn To • Identify the features of NDS 8 and upgrade to NDS 8. • Identify the frequency of  more...

Oracle SQL PL SQL Using Procedure Builder Curriculum ...L programming languages. Students learn how to create and maintain database objects and to store, retrieve, and manipulate data. In addition, students learn to create PL/SQL blocks of application code that can be shared by multiple forms, reports, and data management applications. This curriculum consists of four Skill Builder courses: Course 61110 Oracle SQL: Basic SELECT Statements Course  more...

MS Win XP Install Admin Part 1 Install Config ...ows XP Professional, and provides the knowledge needed to maintain and troubleshoot hardware devices. Learn To: o Identify methods for determining whether system hardware and software are compatible with Windows XP Professional. o Identify factors that dictate which file system to select when formatting a partition for Windows XP Professional. o Identify key features of the text-only  more...

MS Win XP Install Admin Part 1 Install Config ...ows XP Professional, and provides the knowledge needed to maintain and troubleshoot hardware devices. Learn To: o Identify methods for determining whether system hardware and software are compatible with Windows XP Professional. o Identify factors that dictate which file system to select when formatting a partition for Windows XP Professional. o Identify key features of the text-only  more...

SAP R 3 FI AR AP Organization Master Records Posting SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures  more...

SAP R 3 4 6 FI Payments ...e and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in this course. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o Payment Organization. o House Bank Master Data. o Configuring Payments. o Parameters for Payment Transactions.  more...

Home Networking With Windows XP ...area of home networking and be in a position to setup and maintain one. Learn To Identify benefits of home networking. Identify types of home networking technologies. Identify common types of home networking. layouts. Audience Home and/or small business users who are new to Windows XP. Interest in  more...

Excellence in Service Fundamentals for Employees ...mer service, including how to develop loyal customers and maintain a positive attitude while serving. Understand how to serve external customers by fulfilling their basic needs, recognizing how they evaluate service, building rapport with them, and avoiding customer service pitfalls. Create a positive environment through excellent internal customer service. Audience: This course is for  more...

Call Center Inbound Customer Service ...presentative of your company. Maintain a positive attitude when providing service. Open and close a customer service telephone call properly. Solve a customer's problem. Handle a situation with an angry caller. Audience This course is for employees who provide customer service in  more...

Call Center Mgt Managing Motivating Your Staff Call Center Management: Managing and Motivating Your Staff gives the student information about turnover and training as well as processes for reducing turnover and training effectively. The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally, the program provides students with processes and  more...

Leadership Development Goal Setting ...sh commitment for achieving goals. Maintain support for goals. Identify the tools used to meet goals. Recognize four causes of goal-centered stress. Use goals to reduce stress. Simulation Overview: In this simulation, you are meeting with the Sales, Product,  more...

Delegation Monitoring Evaluating Results ...how examine such areas as how to review delegates, how to maintain task boundaries, how to support delegates, and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the best results from delegates, delegators are taught the value of  more...

Essentials of Management Succeeding as a New Manager ...pect as a new manager. In addition, students learn how to maintain control and enhance employee productivity. Learn To Understand the importance of your attitude when managing others. Conduct a successful first meeting with employees. Follow five guidelines for earning respect from your employees.  more...

Essentials of Management Maintaining a Productive Workplace ...Maintaining a Productive Workforce, students learn various ways to improve a job process, to provide support to help employees stay productive, to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To Ask six  more...

Correcting Performance Problems Disciplining Employees ... Identify the guidelines that will help you maintain a proper perspective when disciplining an employee. Ask questions to determine whether there is sufficient cause to discipline an employee. Gather evidence to support your reason to discipline an employee. Identify the reasons why you may want to include a  more...

Total Quality Management Implementation and Tools ...threat from a new competitor. It has been decided that to maintain their competitive advantage, Icon need to adopt a TQM system. As part of the team set up to implement the system, you have been asked to attend a meeting on whether or not the company is ready for this implementation. Also present at the meeting are Barbara Connor, Quality Assurance Director, Don Hamilton, Regional  more...

Advanced Project Mgmt Managing Accelerated Projects ... Identify two ways to build and maintain team members' morale. Identify information you can give team members to avoid wasting time. Audience Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project  more...

Advanced Project Mgmt Portfolio Management ...lect and prioritize projects. You will also learn ways to maintain a balanced portfolio and track and allocate resources. Learn To Select the points to consider when assessing a project a a s a a a fit a a a a with strategic objectives. Identify the information to include in a project proposal template.  more...

Managing IT Projects Project Planning Execution ...e success of a project. Project managers must develop and maintain plans for both human and resource management, as well as for communication, risk, and procurement. With proper planning in place, the project can be executed. Learn To Identify features of a work breakdown structure. Identify methods for resource scheduling and  more...

Team Leadership Developing A High Peformance Team ... responsibilities, and guidelines to help the team leader maintain a high-performance team. Learn To Choose the right type of team using guidelines. Choose examples of criteria that should be used when selecting team members. Follow steps for developing a team communication process.  more...

Team Leadership Conducting Productive Team Meetings ... a team meeting. Use guidelines to maintain productivity during team meetings. Encourage positive participation during team meetings. Select examples of tools used in problem solving. Identify pitfalls of decision making. Facilitate effective decision making.  more...

Principles of Marketing Distribution Strategy Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage  more...

Administrative Assistant Skills Understanding Basic Skills ...at office equipment you should know how to use and how to maintain your office supply needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you should be familiar with, and how to keep information private and secure. Learn To Handle a telephone call. Plan a  more...

Organizational Learning Developing a Knowledge Mgmt System ...'s executives have determined that, in order to reach and maintain the company's desired productivity standard, a knowledge management system should be developed. Your goal for the simulation is to follow the process for drafting a KM strategy statement that is suitably aligned with the company's vision. Unit 2: Assessing Knowledge (0.5 - 1 hour) Identify who should  more...

Oracle8 Database Administration - Manage Data ...h tables. In addition, this course will teach users about maintaining data integrity, clusters and index-organized tables, and methods for loading and reorganizing data. L earn To: Identify the characteristics of various tables and datatypes. Create and manage tables. Retrieve table information from the data dictionary. Identify the characteristics and types of  more...

Oracle8 Database Administration - Manage Security ...ith managing security. L earn To: Define and maintain the security domains for users in a given environment. Define and maintain a named set of resources and password limits. Manage system and object privileges. Control the administration of privileges in a database. Keep track of the events occurring in a database. C ontent Emphasis Skills-Based  more...

Oracle8 Backup and Recovery - Strategies and Backups ...he components and features of Recovery Manager and how to maintain a recovery catalog. Finally, the user will learn how to perform physical backups with and without RMAN. L earn To: Identify the database administrator goals and the criteria for defining a backup and recovery strategy. Describe the structures and processes in the Oracle architecture. Identify the  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ... account. Enabler: Identify the features of user rights. Maintain Domain Controllers by: Synchronizing a given Backup Domain Controller(BDC) with the Primary Domain Controller(PDC). Promoting a given Backup Domain Controller(BDC) to function as a Primary Domain Controller(PDC). Match the common logon problems with their respective solutions. Identify the features of common user profiles:  more...

Site Server 3 0 Commerce Solutions Curriculum ...the knowledge and skills necessary to implement, support, maintain, optimize and troubleshoot electronic commerce (e-commerce) sites using Microsoft Site Server version 3.0, Commerce Edition. This curriculum consists of 2 Skill Builder courses: 72508 Commerce Solutions With Microsoft Site Server 3.0 Part 1 72509 Commerce Solutions With Microsoft Site Server 3.0 Part 2 Certification: This  more...

Lotus Domino R5 Development Part 5 Adv Application Development ...eadlines in a database; and implement Domino security and maintain the application. L earn To: Identify the functions of Groupware and the elements of a workflow application. Retrieve information from a Domino database. Create calendaring and scheduling in a database, and implement headlines in a database. Implement Domino security and maintain the application. C ontent  more...

Navigating Oracle Applications 11i ... enter data, retrieve information in the form of a query, maintain data, use flexfields, and access online help. Additionally, this course covers concurrent processing and standard report submission. Learn To: Identify tasks to be performed for accessing Oracle Applications 11i. Identify features of the Navigator window. Match components of an Oracle Applications 11i form  more...

Macromedia Dreamweaver MX 2004 Learning Styles Navigation ...ide Web designers with the skills necessary to create and maintain Web sites using Macromedia Dreamweaver MX 2004. Learn To: Identify options for creating a new cascading style sheet (CSS) style. Apply a cascading style sheet (CSS) style. Export styles to create a cascading style sheet (CSS). Import an external cascading style sheet (CSS). Identify the characteristics  more...

Macromedia Dreamweaver MX 2004 Learning Dreamweaver Basics ...ide Web designers with the skills necessary to create and maintain Web sites using Dreamweaver MX 2004. Learn To: Identify the key steps in the workflow for creating a Web site. Set up a local site. Create and save a new Web page. Import content and tabular data. Identify options to format text and paragraphs for the Web. Identify options to control the document  more...

IBM DB2 Universal Database V6 1 Admin Curriculum ... SQL. Students will also learn how to plan, implement and maintain new and existing DB2 databases. This curriculum consists of 2 Skill Builder courses: Course 13431 IBM DB2 Universal Database V6.1 Fundamentals Course 13432 IBM DB2 Universal Database V6.1 Administration Certification: This curriculum will help candidates prepare for the ILT exams DB2 UDB Fundamentals and DB2 UDB Administration  more...

IBM DB2 Universal Database V6 1 Admin Curriculum ... SQL. Students will also learn how to plan, implement and maintain new and existing DB2 databases. This curriculum consists of 2 Skill Builder courses: Course 13431 IBM DB2 Universal Database V6.1 Fundamentals Course 13432 IBM DB2 Universal Database V6.1 Administration Certification: This curriculum will help candidates prepare for the ILT exams DB2 UDB Fundamentals and DB2 UDB Administration  more...

IBM DB2 Universal Database V6 1--Administration ... skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement a new DB2 database or application. Maintain an existing DB2 database. C ontent Emphasis Skills-Based A udience This course is intended for database administrators. Students should have a fundamental understanding of relational database technology, including  more...

IBM DB2 Universal Database V6 1--Administration ... skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement a new DB2 database or application. Maintain an existing DB2 database. C ontent Emphasis Skills-Based A udience This course is intended for database administrators. Students should have a fundamental understanding of relational database technology, including  more...

CIW Database Specialist Part 1 Introduction to Database Design ...his course include individuals who design, implement, and maintain database schemas; design and develop database client applications and components; and perform database administration and maintenance, database developers, enterprise developers, application developers, software engineers, and Web developers. Recommend competency in object-oriented theory and Java programming. This course is  more...

CIW Database Specialist Part 2 Logical Physical Design ...his course include individuals who design, implement, and maintain database schemas; design and develop database client applications and components; and perform database administration and maintenance, database developers, enterprise developers, application developers, software engineers, and Web developers. Recommend competency in object-oriented theory and Java programming. This course is  more...

CIW Database Specialist Part 3 Database Interaction JDBC ...his course include individuals who design, implement, and maintain database schemas; design and develop database client applications and components; and perform database administration and maintenance, database developers, enterprise developers, application developers, software engineers, and Web developers. Recommend competency in object-oriented theory and Java programming. This course is  more...

CIW Database Specialist Part 4 Advanced JDBC ...his course include individuals who design, implement, and maintain database schemas; design and develop database client applications and components; and perform database administration and maintenance, database developers, enterprise developers, application developers, software engineers, and Web developers. Recommend competency in object-oriented theory and Java programming. This course is  more...

Achieving Success Without Authority Focusing on Results ...ieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals. Employees must harvest their influence and use it appropriately to their advantage. Learn To Identify  more...

SAP R 3 QM Master Data Analysis ...ent functionality for a material, handle QM info records, maintain quantitative and qualitative characteristics as well as how to edit the structure of the inspection plan. In the second unit, the learner will see how to how to analyze inspection lots and quality notifications, evaluate vendors and to determine on-time delivery performance and quantity reliability. Learn To: o QM Inspection  more...

Managerial Leadership Leading Through Change Managerial Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems  more...

Motivation Motivating Through Rewards Recognition ...lity to reward Bernard in a way that will motivate him to maintain a high level of performance. Unit 2: How Rewards and Recognition Can Work for You (0.5 - 1 hour) Choose examples of how rewards and recognition benefit managers and employees. Identify factors that influence the cost of a reward or recognition program.  more...

Negotiating Advanced Negotiation Tactics ...successfully close the deal with Appleton, Inc., you must maintain control of the negotiation while you discuss the installation details of the video-conferencing system with Janet and Marcus. Unit 2: Negotiation Tactics (0.5 - 1 hour) Identify various negotiation tactics. Select guidelines you should follow when addressing negotiation tactics.  more...

Advanced Six Sigma Your Role as a Green Belt ...initiative, including the specific relationships you will maintain with persons in other key Six Sigma roles. You will also learn what overall expectations your organization will have of you as a Green Belt, both as a Green Belt leading your own team or supporting a Black Belt project. Finally, you will learn what tools you will need to use when defining a Six Sigma project, gathering and  more...

E-Learning Essentials Pt 3 - Deploying and Measuring Your Solution The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating  more...

Six Sigma--Measurement System Re-analysis ...tness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits of Six Sigma performance aren't achieved simply by a completing a series of projects. Achieving Six Sigma performance takes vision, commitment, time, and vigilance. To assist with maintaining gains,  more...

Advanced Project Management - Portfolio Management In Advanced Project Management: Portfolio Management, you will learn the functions of portfolio management, the types of portfolios, and how to select and prioritize projects. You will also learn ways to maintain a balanced portfolio and track and allocate resources.  more...

Team Leadership - Developing a High-Performance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Implementing Creative and Innovative Ideas ...al can be secured. The right skills will also be vital to maintain momentum and prevent inertia, to coax and assure the team, and to lead the idea to success, ensuring it reaches its true potential.During this course, you'll find out how to manage the entire implementation process: from prototyping and gaining stakeholder approval to maintaining momentum and enthusiasm. Leading the team through  more...

The Importance of Metrics to Six Sigma ...maintaining a competitive edge demands a continuous effort. Companies need to use key performance indicators and metrics that are critical in deploying Six Sigma?? projects in order to determine how well their processes are really doing and what they can do to maintain high quality. This course examines how these performance metrics generate information that provides insight into a company's  more...

Failure Mode and Effect Analysis ...iver product capability and functionality while trying to maintain the quality and reliability of these products. In the past, reliability was achieved through extensive testing but often this testing was done in the late stages of development. Using the Failure Mode and Effect Analysis (FMEA) methodology, companies can increase the scope for quality and reliability early in the development  more...

Six Sigma DMAIC Controlling the Improved Process ... you have, you know that you have to work just as hard to maintain your progress. The same thing can be said about an improvement in a business process. Six Sigma Green Belts and team members work hard to achieve the Six Sigma level of perfection in a process, and they have to work just as hard to maintain it. In this course you'll focus on maintaining quality--or, in Six Sigma language, on  more...

Materials Handling Storage ... rim wheels - Identify powered industrial trucks - Maintain overhead and gantry cranes - Understand the safety requirements for crawler, locomotive, and truck cranes - Identify different types of slings - Understand the requirements for inspecting derricks - Recognize the safety requirements for helicopter operations Seat Time: 1 Hour Cost of Course: $20. 00  more...

Materials Handling and Storage for General Industry ...e rim wheels - Identify powered industrial trucks - Maintain overhead and gantry cranes - Understand the safety requirements for crawler, locomotive, and truck cranes - Identify different types of slings - Understand the requirements for inspecting derricks - Recognize the safety requirements for helicopter operations Cost: $20. 00 Course Registration:  more...

Infection Prevention and Control in Long-Term Care ...on and Control resources are included to help develop and maintain an effective program to prevent and control infections in LTCFs. Objectives Upon completion of this course, the participant should be able to: 1. Define 2 factors affecting resistance to infection in the elderly. 2. Describe 2 specific infections that may develop in elderly residents of LTCFs and 1 method to  more...

SAP IM101 - Investment Management ...a simulation course. Course Goal: - Create and maintain Appropriation Request (AR) master data - Work with variants for the Appropriation Requests - Perform cost & revenue planning as well as overview planning - Approval & Status management functions - Create and maintain the Investment Management Program & Structure - Perform Planning & Budgeting functions - Basic  more...

SD102 - Intermediate Sales Distribution ...D module or Supply Chain Management. Course Goal: - Maintain products and item proposals - Create Material Determination, BOMs, Output Types, Scheduling Agreements - Create Goods issue, Outbound Delivery - Sales Information System Type: Hands-on End User course Release: ECC 6. 0 Audience: - End users Prerequisite: - Basic SAP skills (SAP101) - Basic Sales &  more...

CONSD101 - SD Enterprise Structure Configuration ... Distribution Channels, Sales Offices, etc. - Set up and maintain organizational assignments Release: ECC 6. 0 Audience: - SAP Consultants - Business Analysts Prerequisite: - Basic SAP skills (SAP101) - Intro to SAP configuration (CON101) Exam & Certificate: - Approx. 100 questions - Certificate of Completion CPE credits: 8. 0 Includes: - Approx. 8. 0 hours  more...

HR401 - SAP Employee Self-Service ESS ...Resource Professional. Course Goal: - Learn how to maintain your own employee data and search other employees' information - Enroll in benefits, maintain family members and emergency contacts - Review your pay slips and compensation statements - Record your own working time, request leaves and review your time statements Release: Enterprise Portal (ESS/ MSS) Audience: - End  more...

Certification in Oracle Applications Technologies ...nagement 11i Fundamentals IZ0-233 11i Install Patch and Maintain Oracle Applications For any sort of trainings / certifications requirement, please help me know. Your response is highly awaited kindly revert. Thanks & Regards iWareLogic Amit Giri | iWare Logic Technologies Pvt. Ltd. Consulting | Outsourcing | Training | Siebel | PeopleSoft | Oracle Apps 93267-27519 |  more...