Online Maintain eLearning Training

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation, more...

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving more...

Pharmacy Technician Career Training Program ...physicians and nursing staff to assist with patient care, maintain inventories of medications, maintain patient medication profiles, etc. The types of work you can perform and how much you can earn will depend on the state in which you choose to work and whether you are allowed to work as a registered or certified pharmacy technician. Upcoming course start dates include: January 21, 2007; March more...

How to Build And Maintain Rapport With Your Clients Learn how to build rapport with your clients and get beyond small talk. more...

Access 2000 Level 2 In this intermediate course, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access; how to maintain databases by backup, as well as how to compact and repair them; and how to employ techniques designed to make data entry faster, easier, and less error-prone. more...

Leadership and Team Development: Team Building MAXIM TRAINING Organisations have always relied on teams in some form. But now there is more emphasis on groups of people, working in teams, taking joint responsibility for achieving standards and meeting objectives. This course explores the key factors that make teams effective and the skills required to build, strengthen and maintain the team. more...

Recognising Stress Series: Your Reaction to Stress People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. To cope with stress effectively you need to maintain a balance more...

Protecting Resources and Control Records In this course we will review Resource Rules and show you some additional controls that you can use to protect resources. We will also tell you how to maintain ACF2 Control Records and SAF Resource Types. more...

ACF2 GSO Options, Databases and Reports In this course we will look at the ACF2 GSO options and how to maintain them. We will also tell you about the ACF2 databases, as well as, the various utilities and reports that you can run. more...

Cisco Installing and Maintaining Routers Part 1: Common Maintenance Tasks The Installing and Maintaining Cisco Routers (2500, 3600 and 4000 series) course contains information that provides networking professionals with the knowledge and skills necessary to install, maintain, and troubleshoot Cisco routers in a network environment. more...

Cisco Installing and Maintaining Routers Part 2: 2500, 3600, and 4000 Series The Installing and Maintaining Cisco Routers (2500, 3600 and 4000 series) course contains information that provides networking professionals with the knowledge and skills necessary to install, maintain, and troubleshoot Cisco routers in a network environment. more...

Excellence in Service: Providing Superior Customer Service In Excellence in Service: Providing Superior Customer Service, you will learn how to develop and maintain a positive attitude, show extra attentiveness to your customers, and use customer-friendly language. In addition, you will learn how to effectively solve customers' problems and benefit from their complaints. more...

Microsoft Windows 98 Power User This course is for users who want to take advantage of the most advanced features and capabilities of Windows 98. At the completion of this course participants will learn to connect to the Internet with Internet Explorer; send e-mail messages with Outlook Express; configure their computer to suit individual work styles; maintain files by timely backup of a hard drive, restoring files and updating more...

Supporting Microsoft Windows 95: Installation and Configuration This is the first course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows 95: Managing Resources and Users This is the second course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows 95: Networking This is the third course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows 95: Tuning and Troubleshooting This is the final course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Microsoft Access 2000 Fundamentals This course is intended for end users who are looking to use the fundamental capabilities of Microsoft Access 2000. Participants will learn to identify the basic features of Access 2000; create and maintain tables; and work with Access 2000 data. more...

Microsoft Access 2000 Proficient User This course is intended for end users that are looking to use the intermediate skills of Microsoft Access 2000. At the completion of this course, students will learn how to use Access 2000 to maintain tables and table data; manage Access 2000 data; create and modify forms; and create and modify report formats. more...

Microsoft Outlook 2000 Proficient User This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. more...

Implementing an Organization-wide Mentoring Program Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating more...

Win2000 Active Directory Implementation Managing User Environments and Software Deployments In this course, you will learn how to use Administrative Template settings and the Software Installation extension of the Group Policy console to manage user accounts and computer settings and deploy software. First, the course introduces user environment management, Administrative Template settings, and group policy loopback. You will learn how to manage user environments using group policy more...

LAN Software Implementation This WestNet e-Learning module explores the features and functions of Windows NT, Microsoft's 32-bit network operating system (NOS). The lessons of this module present the basic concepts necessary to install, configure, and maintain a Windows NT network. more...

Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer more...

From Executive-level Sale to Strategic Partnership Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue. Salespeople who sell at an executive level and obtain and maintain more...

Closing Executive-level Sales Simulation You are a regional account executive with DME Corporation, a national direct mail service provider. Your company recently made a large investment toward the goal of becoming a "one-stop" shop and now offers fulfillment services. You are responsible for selling these new services to your existing client base, as well as prospecting for new accounts. You have previously identified, researched, and more...

Delivering High-Impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation. more...

Delivering High-impact Territorial Account Sales TAS Presentations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to more...

The Telecommunications Industry Overview Version 2 ... economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly developing technology, this goal has become increasingly more difficult. The emergence of broadband and wireless technologies poses significant threats to carriers relying upon aging more...

Relationship Management Maintaining the Client Relationship ...Maintaining the Client Relationship, you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the client relationship, and which more...

Sales Negotiations Negotiation Execution ...on process, the key players in a negotiation, and ways to maintain control of the negotiation. Additionally, this course covers guidelines for dealing with difficult people and strategies for dealing with less-than-ideal scenarios and outcomes. After completing this course, you will be prepared to negotiate successfully with people in a variety of roles. The target audience for this course is more...

Telecommunications Industry Overview Version 1 ... economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly developing technology, this goal has become increasingly more difficult. The emergence of broadband and wireless technologies pose significant threats to carriers relying upon aging more...

ITIL Service Level and Capacity Management ...alancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services are divided into more...

Call Center Customer Service Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. more...

Evaluation and Review So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This more...

Functions of IT Project Management William Shakespeare wrote, "Be not afraid of greatness; some are born great; some achieve greatness, others have greatness thrust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better more...

Advanced Project Management Managing Accelerated Projects Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for more...

Advanced Project Management Portfolio Management In Advanced Project Management: Portfolio Management, you will learn the functions of portfolio management, the types of portfolios, and how to select and prioritize projects. You will also learn ways to maintain a balanced portfolio and track and allocate resources. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and more...

Listening for Comprehension Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, certain sections of this course deviate from more...

Presenting Your Case ... case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It focuses on the use of visual aids and handouts in a presentation, the structure and development of a presentation in light of audience needs, and the elements involved in successfully delivering the presentation more...

Communicating Successfully Assert to Achieve This course assesses the benefits of assertive behavior and provides suggestions to implement these strategies to maintain confidence and control of potentially difficult situations without resorting to submissive or aggressive behavior. All levels of professionals who supervise the performance of other staff members. more...

Team Leadership Developing A High-Performance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance more...

Delivering 360-Degree Performance Feedback ...chniques, conduct an effective performance interview, and maintain the 360-degree performance feedback process. When you use the techniques contained in this course, you will help ensure that your 360-degree performance review feedback and process are the best they can be. Executives and human resource development staff within companies of adequate size to ensure reviewer anonymity. These more...

Successful Coaching Relationships Coaching is a set of practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of more...

The Personal Approach in Delegation Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through "The Personal Approach in Delegation" course in the "Effective Delegation" series, you will discover more...

E-Learning Essentials Pt 3 Deploying and Measuring Your Solution The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating more...

Strategic Approaches to Labor Relations HRCI SPHR .... This course covers strategies that actively improve and maintain good relationships, such as employee involvement strategies and strategies that foster positive employee relations. It also covers those strategies that resolve conflict in an amicable manner, such as formal complaint resolutions. This course prepares HR professionals and managers who are preparing for the Human Resource more...

Accounting Fundamentals ...maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course more...

Accounting Systems and Closing Activities ...ofitable business. This practical course shows you how to maintain an accounting system and perform closing activities in three lessons, "Special Journals," "Subsidiary Ledgers," and "Closing Activities." Individuals who require knowledge of the basics of accounting, who are starting a business, who are learning to manage the accounting activities of a business, who need to review standard more...

Control Charts and the Pre-control Process ...tistical precision the extent to which improved processes maintain improvement level performance with minimum variation and are, thus, under control. The course also will present the pre-control process, an easier and quicker method for determining whether an improved process produces products or services within specification limits. Six Sigma is a registered Trademark of Motorola Corporation, more...

Lean Tools ...e course examines how these improvement tools are used to maintain an orderly and efficient flow of materials throughout the Lean enterprise. By successfully adopting Lean tools, companies can move significantly toward assuring their ability to competitively meet their customers' needs. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the more...

Managing and Maintaining Brand Equity There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over more...

Customer Satisfaction Through Resource Management The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an more...

Lean Strategies ...his course, you'll learn how to prepare for, develop, and maintain a lean organization. In Lesson 1 you'll learn what lean techniques to implement first and how to make the organizational transition go smoothly. In Lesson 2 you'll explore how to deploy specific lean techniques and support your efforts with proven strategies. In the last lesson you'll discover how to expand lean initiatives, get more...

Introduction to Brand Management ..., from conception of a brand to building, evaluating, and maintaining brand equity. Then, you will be introduced to a brief history of branding and its intended purpose. This also includes the elements of a great brand, and current trends in branding. Finally, you will recognize the components and intricacies that make up your consumer, how to appeal to the consumer, and one of the most more...

Scoping Your Internet Project Select Your Web Team This course demonstrates how to select and work effectively with the right people to create and maintain a Web presence. Professionals who want to create and promote an online marketing strategy more...

Web Server Concepts E-business defines the future of the organization today. Getting the right information to the right person at the right time defines success. The use of the World Wide Web has tremendously increased in the recent times. The server technology plays an important role in the development of the World Wide Web. With the increasing use of the Internet, there has been a significant increase in the use of more...

Web Design Basics This course is meant for Web site designers who want to understand the basics of creating professional Web pages. The course describes the basics required for Web design, such as planning of sites, pages, and content. In content designing, it describes the issues involved in creating well-written Web pages, and effective graphics. It also describes other design issues apart from site content, such more...

Advanced HTML Programming This course enables students to understand web page site planning, management and maintenance. The course explains the concepts of developing advanced HTML pages with the help of frames, scripting languages, and evolving technologies like ActiveX, DHTML, and XML. This course is intended for students who are interested in developing web pages using HTML as the programming language. more...

Enhancing and Managing Web Sites with FrontPage 2002 To explain how to enhance and maintain FrontPage 2002 web sites Anyone wishing to become familiar with FrontPage 2002 or needing to create professional-standard Internet or intranet sites quickly and easily more...

Working with Persistent Data in ColdFusion MX To demonstrate how to use ColdFusion MX to maintain persistent data in web applications Existing ColdFusion 5 users wishing to gain experience in advanced ColdFusion MX development; web and enterprise application developers who have had an introduction to ColdFusion development and wish to learn advanced development techniques more...

Site Testing and Maintenance in Dreamweaver 8 To use advanced options and site maintenance tools The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification more...

Site Testing and Maintenance in Dreamweaver MX 2004 To identify the testing and remote connection features in Dreamweaver MX 2004 Web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX 2004 developers using Macromedia Dreamweaver MX 2004 to create web pages; individuals wishing to obtain the Dreamweaver MX 2004 Developer certification more...

Using Dreamweaver MX to Develop ASP NET Applications To describe how to insert and update data into web pages, how to create a search form and results page, and how to secure, test, maintain, and deploy a web site in Dreamweaver MX Web professionals; home users and end users wishing to use Dreamweaver MX to create database-driven web applications built on ASP.NET technology more...

Programming Logic and Techniques This course is meant for end users. It aims to teach users the basic concepts of computing and programming language, and the usage of programming methods and elements. People who want to have a fairly good knowledge of the concepts of programming logic and techniques. more...

UNIX Programming Tools ...down on development time as well as simplify the tasks of maintaining a system. This course introduces the UNIX operating system, cc. It covers the main options available as well as the file naming conventions cc requires. Students learn how to use the make command to maintain up-to-date versions of computer programs as well as how to create files called a makefiles or description files which more...

Securing UNIX Systems To describe how to implement and maintain UNIX networking IT professionals working in a UNIX environment for the first time more...

Win2000 Netwk Security Design Providing Secure Access in a LAN ...l learn to use account policies and local policies and to maintain event logs. Security Templates concepts will be covered as will the configuration of the Security Configuration and Analysis utility. You will learn to use the Encrypting File System (EFS) and to configure SNMP security, RIS, and Terminal Services. Security risks will be covered in detail, and you will learn about Kerberos V5 more...

The HP-UX Operating System This course covers the origin and history of the HP-UX operating system and its relationship with other UNIX family systems. It examines the HP-UX system components and addresses issues surrounding its use, administration, and development. The course highlights those aspects that make HP-UX an innovative operating system and provides some commmonly used UNIX skills and tricks. This course more...

Win2000 Professional Administering Users and Groups ...arn to create and manage user profiles that enable you to maintain users' data. Finally, the course will teach you to resolve some of the problems related to user accounts and group policies. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000 The course addresses the training needs of system administrators, network designers, and IT consultants. more...

Win2000 Server Maintenance and Troubleshooting ... disks are also covered in this course. You will learn to maintain your system by creating and using the ERD and Boot disks and to STOP Errors; specifically, you will become acquainted with the procedures you need to follow to enable your system to respond to STOP Errors. Finally, the course describes the various STOP Error messages. It will teach you about the various tools you need to use to more...

Windows 2000 - Migration Design Upgrade and Migration Strategies To show how to plan a migration from a Windows NT 3.5x or NT 4.0 domain to Windows 2000 Students preparing for Microsoft exam 70-222; personnel in medium to very large computing environments that plan to migrate from Windows NT 4.0 to Windows 2000 more...

Win2000 Network Infrastructure Implementation Administering DNS This course introduces you to the concept of Domain Name System (DNS) and explains the benefits of using DNS. You will learn how to install and configure a DNS server and DNS client computers, as well as how to monitor a DNS server and troubleshoot problems related to DNS servers and clients. The course also discusses the concept of zones that are used to store this information. You will learn how more...

Windows 2000 - Migration Design Deployment To show how to upgrade Windows NT 3.5x or 4.0 to Windows 2000, maintain network services during migration, and set up the Active Directory Students preparing for Microsoft exam 70-222; personnel in medium to very large computing environments that plan to migrate from Windows NT 4.0 to Windows 2000 more...

Microsoft SMS 2003 Maintaining SMS Systems To explain how to maintain SMS systems Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003 more...

Exchange Server 2003 Computer Management To demonstrate how to manage, monitor, and troubleshoot Exchange 2003 servers Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams more...

ISA Server 2004 Management and Clientele ... how to install ISA Server 2004 clients and to secure and maintain ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing Web servers; IT professionals who more...

Maintaining and Securing Data in SharePoint 2003 To describe how to configure and maintain databases and implement security measures in SharePoint Portal Server 2003 Administrators who intend to deploy SharePoint Portal Server 2003 and SharePoint technologies; IT professionals who wish to gain knowledge of SharePoint products and technologies more...

Windows Server 2003 Planning a Security Infrastructure To outline the processes and considerations for the planning the public key infrastructure and securing network data Systems engineers, systems analysts, IT consultants, and support professionals tasked with planning and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) program more...

Planning Implementing and Maintaining User Computer and Group Policies and Strategies To identify the criteria involved in designing and implementing a policy strategy for any network designed according to best practice protocols Prospective systems engineers; technical support engineers, and technical consultants seeking competency in Windows Server 2003; systems and network analysts seeking competency in Windows Server 2003 more...

Maintenance and Performance Tuning in WebSphere 5 0 ...maintain and tune the WebSphere environment Those wishing to qualify as an IBM Certified System Administrator for WebSphere Application Server 5.0; this Certified System Administrator is expected to perform the installation, configuration, and day-to-day tasks associated with ensuring the smooth and efficient operation of a WebSphere runtime environment, including product installation, more...

Linux Filesystem Management and File Sharing To describe techniques for managing the Linux filesystem and configuring file and service sharing Students wishing to acquire the intermediate skills required as a Linux system administrator more...

Preparing and Deploying a Domain Upgrade in Windows NET To discuss how to prepare and deploy a domain for an upgrade in Windows .NET Support professionals working with Windows NT Server 4.0 who are responsible for developing, designing, and deploying a directory services migration; those who are on the Microsoft Certified Systems Engineer (MCSE) track who want to acquire the skills necessary to select, develop, and deploy a directory services migration more...

Preparing and Deploying a Domain Restructure in Windows NET To discuss how to restructure account and resource domains in a Windows .NET environment Support professionals working with Windows NT Server 4.0 who are responsible for developing, designing, and deploying a directory services migration; those who are on the Microsoft Certified Systems Engineer (MCSE) track who want to acquire the skills necessary to select, develop, and deploy a directory more...

Printers Maintenance and Safety Issues To present an overview of printers and discuss computer maintenance and safety issues Anyone wanting to become a hardware support technician more...

Maintaining Printers and Scanners To identify how printers and scanners operate and how to install, configure, troubleshoot, and maintain printers and scanners The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

IMS DC Programming I ...maintain existing systems, or develop new IMS/DC systems. The major components of the IMS Data Communications environment, as well as retrieving input messages and sending output messages in an IMS/DC environment, are covered. Other areas of interest include the differences between conversational and non-conversational processing, using the Scratch Pad Area, and IMS/DC conversational calls. more...

IMS DC Programming II ...Programming I, and further helps new IMS/DC developers to maintain existing systems or develop new IMS/DC systems. Areas of interest include MFS features and facilities, terminal message switches, and program-to-program message switches. Some tips to debug your online application program, and some current and future trends in IMS/DC programming will also help in achieving the goals of an IMS/DC more...

The 802 11 Network Architecture This module covers some of the key concepts found in the 802.11 network architecture. You will read about the process by which clients connect to an access point, the terms used for organizing wireless LANs, and how power management is accomplished in wireless LAN client devices. Without a solid understanding of the principals covered in this module, it would be quite difficult to design, more...

Implementing Network Security using Firewalls This course acquaints the students with the firewall concepts. It also describes the process of managing firewalls. Additionally, the course explains the methods of using and configuring firewalls. This course is designed for network administrators who need to use firewalls for implementing network security. more...

Data Warehousing This course will provide an overview of Data Warehousing, an emerging technique for storage and retrieval of data from distributed heterogeneous sources. Students will be given an overview of Data Warehousing, study the various components of Data Warehousing Systems, and learn how to build, use and maintain a Data Warehousing System. Information systems managers, database administrators and other more...

Implementing Networks ...work professionals who want to understand how to install, maintain, and troubleshoot networks. The course covers the planning process for a network installation, and the installation of a network operating system. The course also describes how to maintain and support network. You can maintain network applications and data by performing regular backups and virus protection, and upgrading more...

Monitoring IP Telephony To recognize the tools of the IP telephony environment and how to maintain it, and monitor and troubleshoot the Cisco CallManager system IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...

Ensuring Data Delivery in Networks To demonstrate how to ensure the reliability of data delivery through the transport layer Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco Networking Technologies (INTRO) exam, the Interconnecting Cisco Network Devices (ICND) exam, or the Cisco more...

Recovery Manager Maintenance in Oracle9i To describe how to maintain the Recovery Manager (RMAN) and how to create and maintain the recovery catalog in an Oracle9i database Oracle database administrators and database operators more...

Defining and Manipulating Data in Oracle 9i To describe how to define database objects and manipulate the data stored within them in an Oracle9i database Junior database administrators, application developers, and database operators more...

Oracle Database 10g New Backup and Recovery Features To use Oracle 10g's new backup and recovery features Oracle 8i or 9i certified professionals who wish to upgrade to Oracle Database 10g certification; developers interested in the technical aspects of Oracle Database 10g more...

First Aid--CPR ...hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note: this training should not be used as the primary basis for any CPR certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified CPR more...

Job Hazard Analysis ...e quality of work environments, improve absenteeism, help maintain a healthier workforce, reduce injury and illness rates, and make workers feel good about their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in Job Hazard Analysis. The content in this course is designed to comply with the intent of the applicable regulatory more...

SAP R 3 FI AR AP Organization Master Records and Posting SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures more...

SAP R 3 4 6 FI Payments ...e and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in this course. All those involved in the use of R/3 for automated payment transactions. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their more...

Hazardous Waste Generator Awareness This one-hour course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of Generator Status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the RCRA regulations. Thus, more...

Home Networking with Windows XP Home networking is becoming increasingly important with the proliferation of PC home ownership, advancements in telecommunications technology and increase in teleworking and home business. Windows XP facilitates easy setup of a small network. This course introduces the concept of home networking, the technologies involved and the various possible topologies. It then covers planning and setup of a more...

Getting Started with Outlook 2002 The Getting Started with Outlook 2002 WBT is the first course in the Office XP: Outlook 2002 curriculum. This course introduces the Outlook 2002 environment and describes its various features. It also provides students hands on training of the concepts and processes involved in managing e-mails, contacts, and other information, using Outlook. Additionally, this course guides students to more...

Organizing Content Using Templates and Frames in FrontPage 2003 To provide an overview of how to organize content in FrontPage 2003 using Dynamic Web Templates and frames Anyone wishing to become familiar with FrontPage 2003 or needing to create professional-standard Internet or intranet sites quickly and easily more...

Microsoft Access 97 Advanced This highly interactive CBT contains three units that cover advanced Access 97 skills. Through step-by-step instruction within a realistic simulation of Microsoft Access, individuals learn how to add complex objects to a form, manage database objects, create macros and modules and maintain a database. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering more...

Advanced Features of FrontPage 2002 The Advanced Features of FrontPage 2002 course is the third course in the FrontPage XP curriculum. This course teaches users to add special effects to Web pages and organize a Web site using various Web components. It also teaches users to add multimedia to a Web site. Additionally, the course explains the process of integrating code, such as JavaScript scripts and ActiveX controls, to Web pages. more...

Advanced Features of Frontpage 2000 The Advanced features of FrontPage 2000 WBT is the second course in the FrontPage curriculum. It enables the students to add multimedia, graphics, programming, and database information to Web pages using FrontPage 2000. It also enables students to publish and maintain Web sites. Users who need to design and create Web sites and Web pages. more...

Microsoft Outlook 2000 Basic This course introduces the basic features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to utilize e-mail, manage tasks, and maintain contact information. Designed to teach basic features of Microsoft Outlook 2000. more...

Microsoft Outlook 2000 Intermediate This course introduces the advanced features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to schedule appointments and events, organize meetings, maintain a journal, and use Notes. Designed to introduce advanced features of Microsoft Outlook 2000. more...

Microsoft Access 2000 Advanced This highly interactive CBT contains five units that cover advanced Access 2000 skills. Through step by step instruction with realistic simulation, students learn how to manage objects, create macros, graphical reports, understand modules, and maintain a database. People wishing to learn the advanced features of Access 2000. more...

Operational information security To demonstrate secure practices for networked and mobile users, and introduce software piracy and social engineering Business users requiring an introduction to information security best practices more...

Adobe GoLive CS2 Web Page Layout This course introduces you to the basics of entering text on an HTML page, formatting the text, and creating style sheets to maintain consistency across Web pages. You will learn how to create tables and add text and images to them. You will also learn about properties of images for the Web and how to modify these properties. The audience consists of Web designers and developers involved with the more...

Advanced Six Sigma - The Improve and Control Phases of DMAIC The Improve phase in the DMAIC model of Six Sigma implementation helps the practitioners to generate solutions select the best solution and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process.  more...

Delegation - Monitoring and Evaluating Results ... how examine such areas as how to review delegates how to maintain task boundaries how to support delegates and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching trust and motivation and this course teaches strategies in all these fields. To help them to get the best results from delegates delegators are taught the value of more...

The File System This e-Learning module introduces NetWare's file system structure and shows you how to use it to maintain an organized easy-to-use and easy-to-manage environment.  more...

Navigating Oracle Applications 11i This series teaches learners how to access and navigate within Oracle Applications release 11i. The course covers Oracle Applications 11i Interface navigation tips manipulating data using Find mode and Query mode and also accessing online help. Learners are taught to enter data retrieve information in the form of a query maintain data use flexfields and access online help. Additionally this more...

Microsoft Windows XP Installation and Administration Part 1: Installation and Configuration This is the first course in a five part series that discusses how to effectively plan an installation perform a new installation and perform an upgrade. It also teaches how to automate the installation of Microsoft Windows XP Professional by using an answer file and a UDF by using the Setup Manager Wizard and how to configure additional answer file settings. Finally it covers how to install and more...