Online Major eLearning

Introduction to External Auditing Introduction to External Auditing Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the  more...

Decontamination HAZWOPER Decontamination (HAZWOPER) This training provides information concerning decontamination, which is the process of removing contaminants that have collected on workers and equipment. Decontamination protects you from hazardous substances that may contaminate and eventually penetrate protective clothing, respiratory equipment, tools, vehicles, and other equipment used on-site. It also prevents  more...

Antitrust - Overview ...ess trusts now commonly known as cartels. There are three major federal antitrust laws: the Sherman Antitrust Act, the Clayton Act, and the Federal Trade Commission Act. Essentially, these laws prohibit business practices that unreasonably deprive consumers of the benefits of competition, resulting in higher prices for inferior products and services. The Antitrust Division of the US Department  more...

Setting up a Site and Adding Content in Dreamweaver CS3 Setting up a Site and Adding Content in Dreamweaver CS3 Adobe Adobe Dreamweaver CS3 is a web site development authoring and editing tool, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS3, including configuring site properties and application preferences, adding content, and manipulating text. A look at  more...

Conflict of Interest Simulation ...ssigned to a branch sales office for KTW Home Supplies, a major manufacturer of consumer home goods. As the simulation opens, you will be approached by a salesperson who wishes to speak to you confidentially regarding a possible conflict of interest that she has witnessed. The simulation is based on the SkillSoft course, "Conflicts of Interest in the Workplace" (lchr_01_a07_lc_enus). Note: The  more...

Introduction to Incident Management Introduction to Incident Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam No process in IT service delivery is foolproof; at some point in time an unplanned interruption will most likely occur ranging from a minor incident to the disastrous crashing of a critical system. The key to surviving any type of incident lies  more...

Environmental Regulations Overview ...ew This one-hour course provides an overview of the major environmental laws and regulations of our time and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the Toxic Substances Control Act (TSCA); specify the  more...

Regulatory Overview HAZWOPER Regulatory Overview (HAZWOPER) This one-hour course provides information about the history, purpose, and mission of key regulatory agencies including OSHA, EPA, and DOT. The intent of the course is to provide the learner with an understanding of the sources of regulatory occupational safety and health work practices and standards. The content in this course is designed to comply with the  more...

Heat and Cold Exposure Management HAZWOPER ...remes at hazardous waste sites. Heat-related illness is a major hazard, especially for workers wearing personal protective clothing. Cold-related injuries can cause loss of limbs or even death. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify heat-related illnesses that can result from exposure to hot  more...

Windows Vista Mobile Computing and Troubleshooting ...e rapidly catching up to desktop PCs in numbers. With the major improvements to mobile technologies over the recent years, laptops have fast become a viable, and even desirable, replacement for desktop systems. Windows Vista was designed with this growth in mobile computing in mind. This course covers Vista s focus on mobility, and explains the new and updated features related to the  more...

Telesales Communications ...assistant on March 10, 1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a dampening effect on our interpersonal communications. This course will help compensate for this effect  more...

From Executive-level Sale to Strategic Partnership From Executive-level Sale to Strategic Partnership Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue.  more...

Understanding Your Customer ...for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where to find business information sources about your client. Next, you'll explore researching your customer's business and key players and applying what you learn to the process of  more...

Working with Your Customer s Key Players ...es success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an internal "network of coaches" for the sales process. Then,  more...

Delivering High-impact Sales Presentations Delivering High-impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic  more...

Understanding Your Target Customer s Business Understanding Your Target Customer's Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain  more...

Gaining Access to Key Personnel at Your Target Accounts ...ounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right  more...

Delivering High-impact Territorial Account Sales TAS Presentations ...ations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you  more...

Six Sigma Projects and the Black Belt Role ...igma Black Belt (SSBB) Six Sigma deployments demand major investments of time, effort, and money on behalf of an organization. Organizations need to exercise due diligence to determine if Six Sigma is the appropriate approach to employ, or if a less demanding quality and process improvement approach is better suited to meeting their needs. Success of these improvement projects largely  more...

Managing and Deploying Six Sigma Managing and Deploying Six Sigma "The vision must be followed by the venture. It is not enough just to stare up the steps - we must step up the stairs." Vance Havner, author. However, venturing into Six Sigma is not easy. Deploying Six Sigma is where "the tire hits the road." It requires a lot of hard work and planning. As a Six Sigma Champion, you'll need to plan for and deal with critical  more...

Cisco CVOICE 8 0 Gatekeeper Cisco Unified Border Element ...tions and QoS v8.0 (CVOICE v8.0) Gatekeepers play a major part in medium and large H.323 VoIP network solutions. Gatekeepers allow for dial-plan scalability and reduce the need to manage global dial plans locally. This course describes the functions of a gatekeeper and explains how to configure gatekeepers to interoperate with gateways. It also gives an overview of the Cisco Unified  more...

Professional Networking Essentials Finding Opportunities to Make Connections ...t, knowing the essentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be taken lightly. Poor networking skills and lack of etiquette can create roadblocks for you. However, with the right approach and  more...

Professional Networking Essentials Developing Confidence Professional Networking Essentials: Developing Confidence Why can some people walk into a room and start making new acquaintances almost immediately? It's as if they're hardwired to know how to introduce themselves and establish a relationship with everyone they meet. Wouldn't it be great to have that kind of finesse with people and be able to network with ease? The reality is that while  more...

Setting Up a Site Adding Content in Dreamweaver CS4 Setting Up a Site & Adding Content in Dreamweaver CS4 Adobe Adobe Dreamweaver CS4 is a versatile web site development application, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS4, including configuring site properties and application preferences, adding content, and manipulating text. A look at the  more...

CISSP Domain Legal Regulations Investigations Compliance ...rofessional (CISSP) 2nd Edition Computer crime is a major area of concern for everyone from the standard end user to the enterprise environment. Government agencies and corporate groups have come together to create rules and laws that deal with computer crimes and how perpetrators should be dealt with. This course brings together different aspects of computer crime, such as types of  more...

Oracle Database 11g R2 Database Architecture Recovery Operations ...se administration is to understand how a database and its major components function. Also as an Oracle Database administrator, you need to be able to recover when problems occur in the database. This is accomplished using backups, which are used to protect against problems such as media failure, user errors, and application errors. This course reviews the major architectural components of the  more...

Monitoring Backing Up Restoring Windows 7 Systems Monitoring, Backing Up & Restoring Windows 7 Systems Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) System management and configuration are major tasks in the IT world. Making sure that computers are up to date, running smoothly, and configured properly are daily activities of IT staff members. This course examines how updates, performance  more...

Configuring Access to Resources in Windows 7 ...680) Computer and network access configuration is a major part of a computer administrator's job role. They make sure authentication and authorization schemes, user control, and file access are properly configured on computers in their networks. This course examines authentication and authorization, User Account Control, file access and shared resource management, and HomeGroup and  more...

SAP Supply Chain Management SAP Supply Chain Management SAP SAP Supply Chain Management (SCM) is comprised of a collection of applications under the SAP system that enable advanced planning. Tightly integrated with SAP Enterprise Resource Planning (ERP), the SAP SCM system is used to streamline and optimize the supply chain by enabling automated decision making and providing improved analytical components. This course  more...

Cisco IINS 1 0 Cryptography Encryption Digital Signatures ...ement. Cryptographic hashes and digital signatures play a major role in modern cryptosystems, and it is important to have a good understanding of the basic mechanisms of these algorithms and some of the issues that are involved in choosing a particular hashing algorithm or digital signature method. This course provides a primer on the theory of cryptography. It discusses the principles behind  more...

CompTIA Server 2009 Disaster Recovery ...made or natural, and both types can cause short delays or major business disruptions. This course covers backup strategies and archiving data, so that there are copies available in the case of a major breakdown of your information infrastructure. It also explains procedures for restoring data and discusses various types of backup, such as full, incremental, and differential along with the  more...

Social Engineering Sniffing ...Social Engineering & Sniffing Employees are often a major security concern in big business, as social engineering is one of the most used methods to gain information and thus allow corporate networks to be hacked. Sniffing of corporate networks is also a method that hackers use to gain access to corporate resources. This course examines different types of social engineering and identity  more...

Cisco Route 1 0 The OSPF Routing Protocol ...me network topologies. This course introduces each of the major characteristics of the OSPF routing protocol, including a description of link-state routing protocols, the OSPF hierarchical structure, link-state adjacencies, and Shortest Path First (SPF) calculations. The creation of the implementation plan, the first step in configuring the OSPF routing protocol, is also described. The course  more...

VoIP Quality Security VoIP Quality & Security With the proliferation of VoIP in both the home and business environments, concerns such as quality of service and security are being given more attention. This course describes some of the major quality issues, such as delay and jitter, as well as security issues like confidentiality and spoofing, and discusses ways in which to address these concerns.  more...

The Utilities Industry Overview Version 1 ...erity and growth. This traditional industry is undergoing major changes, and its leaders must adapt to a changing regulatory environment and embrace new technologies to succeed. The utilities industry must also meet growing customer demands for its services, find sustainable sources of green energy, and control its business costs, while, at the same time, funding major projects for the future.  more...

Information Security Governance Overview ...y Manager® Information security governance is a major part of the job role of an information security manager. The goal of information security governance is to establish and maintain a framework to provide assurance that information security strategies are aligned with the business objectives and consistent with applicable laws and regulations. This course looks at the role of  more...

Forming Peer Relationships Alliances at Work ... Developing a healthy network of peers you trust plays a major role in your success at work. Cultivating these relationships is an important responsibility and it requires awareness, skills, and technique. Establishing a network of mutually supportive peers requires more than an appearance at a social event your organization sponsors. It's an ongoing exercise in demonstrating social skills and  more...

A Essentials 2009 Troubleshooting Computers and Printers ...A Essentials Troubleshooting computer problems is a major role in the computer technician's life. Every day there will be new problems to solve. This course examines the theories and practical application methods to troubleshoot problems on computers, laptops, and printers. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A  more...

Adobe Indesign CS4 Fundamentals Adobe Indesign CS4: Fundamentals Adobe Adobe InDesign has quickly become one of the most popular design applications used for page layout and desktop publishing. InDesign CS4 includes a streamlined interface that matches the look and feel of Adobe's popular imaging programs including Photoshop and Illustrator. This course explores the fundamentals of Adobe InDesign CS4 including the  more...

Oracle Database 11g Architecture SQL Tuning Optimization ...uns efficiently and as expected. This course explores the major architectural components of the Oracle Database server, memory structures, background processes, and physical and logical storage structures. It also examines SQL tuning, identifying the attributes of a SQL statement that can make it perform poorly, SQL tuning tools, and common tuning tasks. The steps involved in the execution of a  more...

Oracle Database 11g R2 Database Architecture Installation ...ons, it is important to gain a basic understanding of its major components. This course identifies the major architectural components of the Oracle Database 11g Release 2, explains memory structures, describes background processes, and explores the logical and physical storage structures. In addition, this course describes the role of a database administrator (DBA) and the tasks and tools  more...

Operations Mangement Inventory Management ...ocess, supplies used in operations, and finished goods. A major part of organization's capital and costs are involved in maintaining and managing inventories. Consequently, organizations work to achieve an ideal size of inventory to reduce costs and improve the bottom line while ensuring their ability to make products and services available to their customers. Although inventory management is  more...

Operations Management Forecasting Capacity Planning Operations Management: Forecasting & Capacity Planning Customer demand for products and services changes constantly. Forecasting and capacity planning ensure that resource are managed so that customer demand is met in the right amount, at the right time, with the right quality. Demand forecasting helps companies determine the supply of products and services needed to meet customer demand.  more...

Basic Presentation Skills Planning a Presentation ...t seasoned public speakers can experience nerves before a major presentation. The successful ones, however, have learned how to make those nerves work for them. Positive concern about the impact of a presentation can spur presenters to raise their game, enabling them to get the desired results. For example, a presentation can be immeasurably improved if you devote sufficient time and attention  more...

Setting up a Site Adding Content in Dreamweaver CS5 Setting up a Site & Adding Content in Dreamweaver CS5 Adobe Adobe Dreamweaver CS5 is a versatile web site development application, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS5, including configuring site properties and application preferences, adding content, and manipulating text. A look at the  more...

Using Productivity Tools Accessing Lotus Notes 8 Remotely Using Productivity Tools & Accessing Lotus Notes 8 Remotely IBM Lotus Notes 8 is the latest release of IBM's messaging and collaboration software. Included for the first time in Lotus Notes are word processing, spreadsheet, and presentation applications called Productivity Tools. These tools support the Open Document Format (ODF), which allows users to open and work with office documents  more...

Preparing for an Internal Interview ...tion operates. Making the most of this knowledge can be a major asset to you. Whether it's being able to participate in conversations about your company and industry or demonstrating that you understand the organizational culture, being on the inside means you have a great advantage, which you don't want to waste. Climbing the organizational ladder takes more than a view from the inside,  more...

So You Wanna Be A Newspaper Correspondent Learn from an expert how to be a correspondent. Let an experienced journalist evaluate you to see if you have what it takes to be a correspondent. The emphasis of this course is designed to help the novice journalist or writer learn how to be a correspondent for their local paper or solicit to work for a major publication.  more...

Certificate in Web Content Creation (Master Classes) ...ent system. Then you?ll write web content in half a dozen major genres, to put to work what you have learned, and to develop a portfolio of web samples for your job hunt, or career change. These are Master Classes, like those in music. I?m an expert on web writing and editing, and I assume you are willing to put in the hard work to become a pro. So you?ll do a lot of writing in these workshops,  more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days ...major search engines and keep it there. To be competitive on the Internet, your site must place in the top 30 with search engines and directories. They are the one way that prospects can find your site, so do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all website traffic comes from major search engines; how can  more...

Writing User Guides Designed for people who want to focus on writing effective user (how-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners  more...

Legal Nurse Consulting Certificate Program ...nsive course and provides instruction/study on all of the major facets of legal nurse consulting, including business principles and practices. The text book used in the course is endorsed by the American Association of Legal Nurse Consultants. This course is formatted as an on-line course.Students, once registered, receive instructions for accessing the legal nurse consultant classroom. Here  more...

Creating Outstanding Online Help: A Self-Directed Study (Software Industry) This course is for you if you have some experience as a Technical Writer (but not much creating online help)and are looking to enhance your skill set. This course demonstrates - through self-directed study - the initial process of creating effective online help by starting with a solid outline. The major assignment is to create a detailed online help system outline and submit a mini-essay about  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) If you have little or no experience in creating online help this course is for you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another  more...

Authorware for Educators ...ram called Authorware. The textbook introduces you to the major features of Authorware and guides you step by step through the development of several Authorware projects. All of the files that you need for this course have been included with the textbook. You will modify several Authorware projects that have been created by the author. These projects contain a variety of multimedia objects  more...

Microsoft Office XP New Features ...of the new features of the Office XP suite. It covers the major new features of Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This course introduces students to some of the new features of the Office XP suite. It covers the major new features that apply to all of the applications, including smart tags and Task Panes; as well as a few of the  more...

Office XP (2002) Advanced ...o some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, as well as a special course on time management. The goal of this advanced course is to broaden and develop the intermediate skills that the students already possess. This  more...

Office XP (2002) Intermediate ...o some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This intermediate course strives to broaden and develop the intermediate skills that students already possess. This intermediate course introduces students to some new  more...

Office XP (2002) Introduction ... the basic features of Microsoft Office XP. It covers the major new features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft FrontPage, and Microsoft Outlook. Students will learn the intoductory features that each of these applications has to offer. This course introduces students to the basic features of  more...

Balancing Work and Family Course description -- Although most people must work in order to live, it is family that makes life worth living, and ita ™s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and  more...

How To Master Supervision ...an overview of successful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This  more...

Recognizing and Avoiding Burnout ...stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques for managing your own frustrations and anger and getting back on track. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED -  more...

Pharmacy Technician National Certification Exam Preparation Course ...echanisms of action and other important information about major drug classifications. Pharmacy Calculations ? The National focuses heavily on math and because of this, the Calculations Review by itself is worth the price of this course! Most Pharmacy Technicians are not confident in their ability to perform difficult Pharmacy Calculations. Teaching calculations is definitely our specialty! The  more...

Starting A Business?: How To Develop An Effective Business Plan ...ely affected. Furthermore, sometimes the termination of a major project/initiative is the `right decision`, and companies can lose valuable time and resources by following a "top-down" plan that is not adjusted for significant changes. This course will discuss all of these key aspects of a Business Plan and students will be required to apply the gained knowledge through a number of essay  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led ...site. How is this done? By achieving a top ranking in the major search engines, so do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all web site traffic comes from the major search engines. How do you go about learning the latest techniques and strategies? An expert will show you exact step-by-step techniques on how  more...

Control of Hazardous Energy (Lockout/Tagout) ...iew of the Standard, its applications and limitations and major compliance requirements including training, assistance in identifying responsible staff, and preparation and organization of an equipment inventory, You will also gain valuable information needed for the development, implementation, and upkeep of an effective Lockout/Tagout Program. This course provides training as required by  more...

Professional Writing Skills at a Glance ...major areas of professionals writing skills. Welcome to Professional Writing Skills at a Glance This course covers the following three major areas of professionals writing skills:Introduction to Communication: An overview of communication skills provides a starting point for the course. A checklist will reveal both your writing strengths and weaknesses so you can maximize your pluses and  more...

Adobe Dreamweaver CS4: Essentials ...bsite like Flash files, JavaScript elements and AJAX. The major lessons include the details you will need to have a solid understanding how to create CSS styles and CSS layouts using Div tags and styles, optimizing content, and using Dreamweaver's Interactive features in publishing your content to the web. This an upgrade worthy of Dreamweaver's 10th anniversary. The student will have access to  more...

Build a Powerful Branding Strategy--Instructor-Led ...ether you`re marketing a small neighborhood business or a major corporate enterprise. The manner in which you manage your brand will have a direct impact on your revenues. For consumer market companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies, brands that are responsibly managed usually account for 10 to  more...

Build a Powerful Branding Strategy--Self-Directed ...ether you`re marketing a small neighborhood business or a major corporate enterprise. The manner in which you manage your brand will have a direct impact on your revenues. For consumer market companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies, brands that are responsibly managed usually account for 10 to  more...

Complete Paralegal Training Program (Self-Paced) ...f the documents required. Since the Internet has become a major resource to the profession, hundreds of sites are provided for references and research projects both in the course and for future use in the profession. This comprehensive program reviews English grammar and provides all the typing rules, complete with the captions for different types of courts and actions. (OPTIONAL/NOT REQUIRRED)  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...ensive course of study is cost affordable and reviews all major home systems and provides in-depth coverage of system and component problems, their practical implications, and inspection strategies for finding them. A comprehensive final exam is provided, to help students prepare for actual licensing exams that may be required by their state or professional organization. The program can be  more...

Team Management - Enabling Teams ...ince 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an  more...

Team Management - Leading Teams ...ince 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen`s terms. He presents complex concepts in ways that all employees in an  more...

Team Management - Team Participation ...ince 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an  more...

Teams Management - Managing Team Conflict ...ince 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an  more...

Whistleblowing When How and Why ...nd fraudulent claims may total $50 billion this year. One major source of fraud is the submission of false claims for government funds, such as Medicare and Medicaid. Whistleblowing The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget, and fraudulent claims may total $50 billion this year. One major source of fraud is the submission of  more...

CompTIA A+ 2009 ...international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as security, safety and environmental issues and communication and  more...

Microsoft Office 2000 - Beginning Project To explain and demonstrate the major features of Microsoft Project 2000 used by most users  more...

Introduction to Work Force Generations Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and  more...

Coaching Performance ...eted three weeks of training, but he has already made two major errors that cost the firm $3000. He's obviously upset and discouraged over his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A leader would take the time to coach  more...

A Primer for Ensuring Accountability "You are either part of the solution or part of the problem." That assertion from Eldridge Cleaver is a perspective that you must impart to each and every employee you supervise. There are many effective ways to get them to see this valuable viewpoint. And that's what you'll learn in this course. As a manager you are on the line when things go wrong. This course is designed to enhance your ability  more...

Surpassing the Competition ...t are your competitors' capabilities? Competition plays a major role in corporate success. Failure to take into account your competition's strengths, weaknesses, capabilities, and strategies can leave your company vulnerable to unexpected competitive moves. This course presents you with the tools and methods for identifying competitors; collecting competitor information; creating a competitor  more...

What to Consider When Hiring ...ompany. This course will give you a brief overview of the major employment legislation that affects recruitment. Then the course will explore the options that any manager has when faced with hiring a new employee. Hiring is an expensive process, so the course explores a cost-benefit analysis of the various hiring methods, examining in detail internal hiring and contingent workers as two  more...

Windows 2000 - Security Solutions To provide the information and skills necessary to design secure Windows 2000 networks, and to introduce the major security concepts, threats, risks, and the principal security features of Windows 2000  more...

The Automotive Industry Overview Version 2 ... through some dramatic changes in the last few years, and major manufacturers, including the Big Three (General Motors, Ford, and DaimlerChrysler) and their suppliers, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational efficiency, and innovation, automotive companies are challenged to deliver higher value more efficiently than ever  more...

Assessing Performance Continuously ...er. In this way, performance appraisal becomes one of the major managerial tools. Then, and only then, is the manager in a position to assess the performance of a worker. This third stage prepares specifically for the annual performance appraisal meeting by collecting data. The course examines the common evaluation methods, which most organizations use to evaluate performance data, including  more...

Developing Career Plans for Your Technical Professionals ...hem, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a technique to both motivate and retain technical professionals, as well as to place some of them on career paths that  more...

Managing and Maintaining Brand Equity ... you will determining if your brand is avoiding the three major categories of branding pitfalls. Finally, you will use a RolePlay to negotiate a brand crisis using a comprehensive and effective three-step process. The second lesson of this course introduces you to the social, legal, and global domain of branding. It's up to you to steer your organization's brand clear of negative social  more...

Competitive Factors in Strategic Marketing ... for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor capabilities. Then you'll  more...

Implementing a Succession Plan Simulation ...rogram. However, you also know that the CEO is planning a major expansion effort, which makes a strong program even more crucial. How you implement the plan will determine its success. You must develop an action plan, assess current and future work requirements, identify and prepare potential successors, and finally announce the plan in a general meeting. This simulation is made up of five  more...

Quality-minded Management ...tures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support and administer the organization's  more...

Customer Satisfaction Through Resource Management The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an  more...

Processes for Quality Products and Services ...tures its Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The Product Realization clauses  more...

Continual Quality Improvement ...tures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that established quality  more...

Globalization and Our Changing World Globalization has become a foundation for most major corporations. This course provides you with a "big picture" view of globalization. You will be introduced to the trends that have opened the doors to a global economy and the factors that drive corporate globalization. You will also learn about the major trade agreements that pave the road to global commerce.  more...

The Process of Globalizing a Product or Service Actually going global takes both planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for  more...

Working with Laptops and Portable Devices To understand the features of laptops and portable devices, including major components, communication methods, and peripherals  more...

Working with Laptops and Portable Devices To understand the features of laptops and portable devices, including major components, communication methods, and peripherals  more...

HIPAA Privacy Rules ...major issue to people, particularly where medical information is concerned. This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the act. The course examines the privacy provisions under HIPAA for patients and employees involved with covered entities. Under HIPAA, covered entities are  more...

Negotiating Inclusively ...effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you approach an individual in either of these situations? What if your ability to interpret a certain gesture or statement is inaccurate? Can you suppose how this situation might go  more...

Competitive Intelligence Analysis Dissemination ...ligence process. Identify the four major types of information. Identify information sources for creating competitive intelligence. Identify the three types of databases. Follow the steps for choosing a database. Identify the steps for preparing information for analysis.  more...

Managing Business Risk Financing Contingency Planning ... risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan. Learn To Identify the categories of risk financing tools. Identify the legal characteristics of insurance contracts. Identify the major  more...

NetWare 5 Advanced Administration - Part 5 ... Novell Services Duration: 2 Hour(s) Select the major components of a firewall. Match firewall components of BorderManager with their functions. Identify the management capabilities of NDS for NT. Match the components of NDS for NT with their functions. Match the components of GroupWise with their functions. Sequence the steps GroupWise 5 performs to transmit a message.  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ... mixed mode environment. Identify the limitations to the major services that run in mixed mode. Identify security features relating to downlevel domain controllers in mixed mode. Identify the considerations for choosing between mixed mode and native mode during an upgrade. Identify the upgrade paths from Windows NT to Windows 2000. Identify the guidelines for upgrading a Windows NT single  more...

Supply Chain Management Using Models ...rmance measures and metrics, and models for improving all major processes within a supply chain. Learn To: Identify factors that help in transforming the supply chain. Identify steps for developing a superior supply chain strategy. Identify characteristics of the quadrants of the sourcing strategy matrix. Match levels in sourcing strategy with their characteristics.  more...

NetWare 5 Advanced Administration - Part 5 Course Overview This is the last course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover maintaining Novell Directory Services (NDS), NDS troubleshooting and repair, setting up remote access services, and other Novell services. L  more...

Complete A 2003 Curriculum ...oretical and practical instruction on the fundamentals of major Operating Systems. The curriculum presents instruction on system interfaces and the underlying command-line functions and utilities to manage the major operating systems, and on procedures for diagnosing and troubleshooting common operating system problems. Finally, the curriculum presents students with both theoretical and  more...

Cisco Networking Technologies Introduction Part 4 ...s of the router bootup sequence. Identify functions of major router components. Identify microcode components contained in ROM. Identify how a Cisco device locates and loads Cisco IOS and configuration files. Identify guidelines for displaying and changing the configuration register. Identify commands for displaying the running and start-up configuration files. Identify file  more...

Project 2000 Proficient User ...a in a specific view. Apply a custom filter. Format the major and minor timescales. Modify the bar style of a selected field. Unit 3: Project Central Duration: 2 Hour(s) Identify the advantages of Project Central. Publish project information on Project Central. Create a user account for a new Project Central user by using the Admin menu. Delegate a task on Project Central by  more...

Advanced Project Leadership Organization Strategy Business Needs ...Identify the different types of organizations. Identify major characteristics of each type of organization. Identify potential strengths and weaknesses in project. Identify the project team composition in different types of organizations. Identify the roles of project team members in different types of organizations. Identify key elements of company strategy. Identify the strategies  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O ...thods of creating stored outlines. o Identify the three major areas of the Shared Pool. o Identify the parameters used to tune the Shared Pool. o Identify the goals for tuning the Library Cache. o Identify the descriptions of redo entries. o Match the statistics used to diagnose disk I/O contention with their descriptions. o Identify the two parameters that allow the DBA to limit  more...

Moving from Technical Professional to Mgr Series Getting Started ...is project is in response to requests from some of Icon's major clients, who have asked for more functionality in areas such as greater data collection, specialized reports, financial statistics, and online analytical processing. Katherine wants this project to succeed because Icon's main competitor has recently announced the release of an enhanced reservations database. Icon is afraid it will  more...

WebSphere MQ Essentials System Administration I ... also covered. Distributed queue management is one of the major benefits of WebSphere MQ and this course covers the key concepts. Learn To To identify guidelines for installing WebSphere MQ. To identify guidelines for naming WebSphere MQ objects. To match WebSphere MQ administration interfaces with their  more...

WebSphere MQ Essentials System Administration I ... also covered. Distributed queue management is one of the major benefits of WebSphere MQ and this course covers the key concepts. Learn To To identify guidelines for installing WebSphere MQ. To identify guidelines for naming WebSphere MQ objects. To match WebSphere MQ administration interfaces with their  more...

WebSphere MQ Programming I ...th coverage of the MQ environment and then focuses on the major calls of the MQI. Learn To To identify features of WebSphere MQ messaging. To distinguish between queue and database resource managers. To differentiate between environments supported by WebSphere MQ. To identify  more...

WebSphere MQ Programming I ...th coverage of the MQ environment and then focuses on the major calls of the MQI. Learn To To identify features of WebSphere MQ messaging. To distinguish between queue and database resource managers. To differentiate between environments supported by WebSphere MQ. To identify  more...

Oracle 9i New Features Backup Recovery Performance Tuning ...s (3 - 4 hours) Identify the two major time elements in the new two-pass instance and crash recovery processes. Identify the features of Fast-Start Time-Based Recovery. Match the functionalities of Oracle Flashback and Failsafe. Identify the advantages of Fast Failover in improving data protection and  more...

Systems Analysis Using Client Server Model Part 1 Client Server Env This is the first course in a three part series that presents the students with instruction in the subject of fundamental client server concepts. This course will cover client server computing fundamentals, client server environment, development in the client server environment, and migrating to client server environment. Learn To: o Identify factors responsible for changes in the business  more...

Systems Analysis Using Client Server Model Part 3 Client Server Design This is the final course in a three part series that deals with the design of the client server system. Students will learn server design, distributed data processing, client design, and testing and performance monitoring. Learn To: o Match types of database management systems (DBMSs) with their features. o Match relational database management system (RDBMS) components with their functions.  more...

Workflow Mgmt Part 1 Process Mapping Automation ...rators, system analysts, and other network designers. The major relevant duties of the audience include planning IT strategy for businesses, optimizing a company's workflow and processes, mapping IT requirements to business needs, and designing enterprise solutions. Students for this curriculum should have a basic understanding of computer systems and terminology such as databases and e-mail  more...

Workflow Mgmt Part 2 Workflow Products ...rators, system analysts, and other network designers. The major relevant duties of the audience include planning IT strategy for businesses, optimizing a company's workflow and processes, mapping IT requirements to business needs, and designing enterprise solutions. Students should have a basic understanding of computer systems and terminology such as databases and e-mail systems. In addition,  more...

Financial Management Understanding Financial Statement ... Learn To: Identify the importance aspects of major financial statements. Identify methods to prepare an income statement. Identify adjustments made in preparing a balance sheet. Identify the key ratios for analyzing the balance sheet. Identify key information derived from a cash flow statement. Audience: Non-financial professionals including managers,  more...

Effective Presentations Planning a Presentation ... Organize your presentation using three major sections. Display visual aids using six different methods. Audience Managers and employees who want to gain the knowledge and skills needed to prepare to give presentations. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU  more...

Effective Presentations Essentials of Persuasion ... Organize your persuasive presentation using three major sections. Accomplish three goals when presenting a conclusion. Use five types of reasoning to persuade an audience. Audience Managers and employees who want to gain the knowledge and skills needed to give persuasive presentations. Deployment Options e-Learning  more...

Leadership Development Motivation ...nal and social needs. Identify the major types of motivators. Choose the best motivator for a given circumstance. Simulation Overview: In this simulation, your Customer Service Manager has received feedback from sales representatives and several customers. They are regarding the attitude of an employee  more...

Six Sigma Deploying Six Sigma ... Recognize the use of a Pareto chart to highlight major causes of problems. Identify input and output relationships that affect problem causes. Identify the problem by using a control chart. Identify the value of removing process variation in terms of the Sigma quality level. Generate a new  more...

Essentials of Management Succeeding as a New Manager ...he first time to discuss their progress on each of Icon's major sales accounts. Nathan Iverson, Melissa Brown, and Luis Encinias, all Account Executives, have concerns and productivity issues that need to be resolved. During this simulation, you need to deal with their concerns and respond in an appropriate manner. Additionally, you need to confront a rumor that the Account Executives' sales  more...

Coaching Applying the Coaching Process ...'s largest and most demanding clients, who is ready for a major network upgrade. You need to mentor Lance and build a coach/employee relationship, which will help him handle the upgrade. Unit 2: Establish Objectives, Expectations, and Goals (0.5 - 1.5 hours) Identify the four questions you must ask in order to establish your coaching objectives.  more...

Project Management Project Management Framework ...be tied to an organization's strategic plan, and the five major activities involved in managing a project. You will also learn the differences between projects and programs and how a project life cycle differs from a product life cycle. Finally, you will learn the role of project management process groups in relation to the project life cycle. Learn To: Understand projects in  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ... Identify questions for determining stakeholders a a major constraint and risk tolerance. Identify the steps for developing a formal communication plan. Identify the stages of conflict resolution. Identify questions you can ask to determine how stakeholders define quality.  more...

Managing IT Projects Project Planning Execution ...nternational. He was recently asked if he could take on a major project involving the transformation of a retail business into an online operation. Unfortunately, Don is unable to take on such a project due to personal commitments and is hoping to find a successor. You have been asked to this meeting to see if you would be a suitable candidate. Unit 2: The Project Management Plan (1 - 1.5  more...

E-Commerce Implementation Issues This course provides the learner with information and case studies highlighting the issues associated with E-commerce Implementation. Learn To: Identify the components of a basic e-commerce Web site. Identify the functions of online storefront systems. Identify the role of user access control and authentication software in selling products online. Identify key payment  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ... mixed mode environment. Identify the limitations to the major services that run in mixed mode. Identify security features relating to downlevel domain controllers in mixed mode. Identify the considerations for choosing between mixed mode and native mode during an upgrade. Identify the upgrade paths from Windows NT to Windows 2000. Identify the guidelines for upgrading a Windows NT single  more...

MS Office 2003 Introduction to Office 2003 ...urse will give new Office users a quick jump-start on the major applications in the suite. It will include a broad overview of the components of Office 2003, followed by a quick introduction to Word, Excel, Access, and PowerPoint. Learn To To match Office core applications with their functions. To identify common interface features of  more...

Cisco Networking Technologies Introduction Part 1 ... Learn To: Identify features and functions of major computer components. Identify commonly used computer measurement terms. Identify guidelines for converting a decimal number to a binary number. Identify features of physical topologies. Identify features of a bus topology. Identify features of star topologies. Audience: Anyone wishing to take the Cisco Exam  more...

Operations Management Fundamentals of Operations Management ...creased by 22 percent, a disturbing number considering no major changes to the process have been made. As Director of Operations, you are meeting with Nancy and Dean to examine the existing productions process and look for ways to make improvements that will return costs to previous levels. The three of you need to utilize quality management tools to define and evaluate the updated process.  more...

A 2003 OS Technologies Part 1 Installing ...oretical and practical instruction on the fundamentals of major Operating Systems. Learners will be introduced to the procedures for installing and upgrading Windows 9x, Windows NT, Windows 2000, and Windows XP. Windows ME is part of the Windows 9x family. The course will also cover system boot sequences. Learn To To identify features of Windows 9x.  more...

A 2003 OS Technologies Part 2 Configuring Managing ...rlying command-line functions and utilities to manage the major operating systems. Learners will be introduced to the concepts and procedures for managing disks, file systems, and files, along with procedures for adding and configuring device drivers. Learn To To identify key features of Windows desktops. To identify features of  more...

WebSphere MQ Essentials Introduction ...technical introduction to WebSphere MQ. It identifies the major benefits of WebSphere MQ on application design, and lists the platforms on which WebSphere MQ is supported. The basic components and structure of WebSphere MQ are described, as well as the function of the calls in the Message Queue Interface (MQI). The tasks for managing a queue manager, transaction support, and the system security  more...

WebSphere MQ Essentials Introduction ...technical introduction to WebSphere MQ. It identifies the major benefits of WebSphere MQ on application design, and lists the platforms on which WebSphere MQ is supported. The basic components and structure of WebSphere MQ are described, as well as the function of the calls in the Message Queue Interface (MQI). The tasks for managing a queue manager, transaction support, and the system security  more...

CCNT Voice Over IP Essentials v6 0 ...n moves on to cover Gateways and their various functions, major issues involved in bandwidth consumption, and consideration of uses of PCs as phones. The second half of the course covers the transmission standards and protocols in VoIP networks (eg H.323, SIP, G.7xx). It then covers the various Quality of Service (QoA) issues associated with VoIP technology, and the most significant solutions  more...

E-Business Part 1 Facing the E-Business Challenge ... Identify the phases of e-Business. a Identify major trends in e-Business. a Identify the benefits of speed of service. a Identify ways in which e-Business empowers the customer. a Identify issues to consider when creating innovative e-Business designs. a Identify issues to consider before creating an e-Business design. a Identify strategies  more...

E-Business Part 2 Building the Infrastructure ...tocol options and requirements. It introduces some of the major players in the market and business drivers that could affect an organization's choices. Learn To: a Identify the stages in the development of the Internet. a Identify Internet applications. a Identify Internet products and services that can be used in business a Identify the considerations for  more...

E-Business Technology Fund Part 3 Java Security Web Services Framework ...g (OOP) language. To identify major standardized class libraries. To identify features and functions of portals. To identify features and functions of portlets. To identify features of pervasive computing. To differentiate between threats to an end-to-end  more...

Supply Chain Management Building a Sustained Competitive Advantage ...erformance measures and metrics. Models for improving all major processes within a supply chain, and extensive case examples to validate the principles and recommendations. Learn To: Identify the features of Level 3. Identify guidelines to make a successful transition to level 3. Identify obstacles within the organization when moving to Level 3. Identify advantages of a  more...

Managing Business Risk - Financing and Contingency Planning Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan.  more...

Identifying Your Hazardous Waste ...ic Substance Control Act (TSCA) regulations in details. A major objective of TSCA is to characterize and evaluate the risks posed by a chemical to humans and the environment before the chemical is introduced into commerce. Upon completion of course, students will be able to: 1. Explain the RCRA hazardous waste identification process 2. Properly identify hazardous wastes according to  more...

The Clean Water Act and Day to Day Ops ... different important sections of the Clean Water Act. The major component of the Clean Water Act is the NPDES Permit Program. The Clean Water Act prohibits anybody from discharging pollutants through a point source into the water of the United States unless they have an NPDES permit. This course also provides basic information about the NPDES Permit Program, guidelines for permit writers, and  more...

Identifying Your Hazardous Wastes ...ic Substance Control Act (TSCA) regulations in details. A major objective of TSCA is to characterize and evaluate the risks posed by a chemical to humans and the environment before the chemical is introduced into commerce. The Identifying Your Hazardous Wastes is a four hour self directed online training course. A Demo is available for your convenience. Cost: 95. 00 Demo and  more...

Current Concepts in Chemotherapy ...w chemotherapy is used in cancer management 2. List the major chemotherapy drug classifications and their general mechanisms of action 3. Identify the major side effects/ toxicities of chemotherapeutic agents 4. Describe safe chemotherapy handling techniques 5. Describe appropriate chemotherapy administration 6. Recognize common psychological effects in patients receiving chemotherapy  more...