Online Major eLearning Training

Microsoft Office XP New Features This course introduces students to some of the new features of the Office XP suite. It covers the major new features of Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. more...

Office XP 2002 Advanced This advanced course introduces students to some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, as well as a special course on time management. The goal of this advanced course is to broaden and develop the intermediate skills that the more...

Office XP 2002 Intermediate This course introduces students to some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This intermediate course strives to broaden and develop the intermediate skills that students already possess. more...

Office XP 2002 Introduction This course introduces students to the basic features of Microsoft Office XP. It covers the major new features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft FrontPage, and Microsoft Outlook. Students will learn the intoductory features that each of these applications has to offer. more...

Balancing Work and Family Course description -- Although most people must work in order to live, it is family that makes life worth living, and ita s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and more...

How To Master Supervision Course description -- Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilitiesa leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days Without Software Spearhead your site in the top 10 rankings on the major search engines and keep it there. more...

Recognizing and Avoiding Burnout Course description -- The Strategies and Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques more...

Design Team - Business Process Modelling Design Team - Business Process Modelling enables communication between staff working upon the analysis and design of processes and information boundaries in an organisation and the boundaries and scope of a system. The Modelling activity produces diagrams which form the basis of both new information systems and business process engineering. This course teaches the whole process of applying each more...

Leadership and Team Development: Managing Meetings MAXIM TRAINING Every single manager gets involved in meetings. For many, they take up a significant part of every working week. Many meetings are costly failures, achieving little more than frustration and de-motivation for those attending. Yet, successful meetings can achieve a tremendous amount and be one of the major driving forces in successful organisations. This course provides you with a more...

A+ Certification Part 4 - Operating System Fundamentals This is the fourth course in a seven part series that presents students with both theoretical and practical instruction on the fundamentals of major Operating Systems. Students will learn the instruction on underlying DOS (command prompt functions) in Windows 9X and Windows 2000, and the functions and structure of Windows 9X and Windows 2000. Additionally, they will learn how to navigate through more...

Effective Email Series: Managing Your E-mail Unlike written communication, e-mail can arrive at any time of the day, demanding your attention. The increasing volumes of e-mail are creating stress and overload for today?s business workers. Controlling what you receive is a major step towards managing e-mail, and even people who receive relatively few e-mails a day may not always cope with them effectively. more...

z/OS for Operators Curriculum ...LPA/LPA, SYS1.MACLIB, SYS1.PROCLIB, SYS1.VTAMLST Module 5 MAJOR COMPONENTS OF THE MVS SYSTEM JES2/3, JCL, TSO/ISPF, VTAM, CICS/VS, IMS/VS, RACF, ACF2 Module 6 COMPILERS, LINK EDITORS & UTILITIES COBOL, PL/1, Assembler, Focus, Natural, IDMS Load Library AMS/IDCAMS Utilities Operating the MVS System Duration 3 - 4 hours Prerequisites Basic understanding of Data Processing concepts and successful more...

Business Writing: Creating Effective Proposals Business Writing: Creating Effective Proposals prepares participants to develop powerful proposals that effectively market an organization's products and services. Participants learn about two different types of proposals-letter and formal-and practice creating the major components of each. more...

Java 2 Programming Part 1: The Java Language This is the first course in a five-part series on Java 2 Programming. The Java platform is based on the idea that the same software should run on many different kinds of computers, consumer products, and other devices. Java software works on any device from mobile phones to supercomputers and is incorporated into all major Web browsers. This first course in the series is designed to give students more...

Java 2 Programming Part 2: Objects and Classes This is the second course in a five-part series on Java 2 Programming. The Java platform is based on the idea that the same software should run on many different kinds of computers, consumer products, and other devices. Java software works on any device from mobile phones to supercomputers and is incorporated into all major Web browsers. This course teaches learners the general concepts of more...

Java 2 Programming Part 3: Core Language APIs, Threads, and Exceptions This is the third course in a five-part series on Java 2 Programming. The Java platform is based on the idea that the same software should run on many different kinds of computers, consumer goods, and other devices. Java software works on any device from mobile phones to supercomputers and is incorporated into all major Web browsers. This course covers the function of packages in Java, including more...

Java 2 Programming Part 4: Building and Managing GUIs This is the fourth course in a five-part series on Java 2 Programming. The Java platform is based on the idea that the same software should run on many different kinds of computers, consumer products, and other devices. Java software works on any device from mobile phones to supercomputers and is incorporated into all major Web browsers. This course covers using the java.awt package and creating more...

Java 2 Programming Part 5: Streams and Networking This is the final course in a five-part series on Java 2 Programming. The Java platform is based on the idea that the same software should run on many different kinds of computers, consumer products, and other devices. Java software works on any device from mobile phones to supercomputers and is incorporated into all major Web browsers. This course teaches learners advanced topics that will help more...

JDBC Application Development Part 1: Introduction and Architecture This first course in the series provides the foundation for the rest of the course series. It introduces learners to the JDBC API and explains how it is used to access any database from Java. It also covers the basics of working with relational database systems, how to use JDBC to design multi-tier database applications, and an overview of the major steps in the JDBC program. more...

Internet Basics The Internet represents the transformation and evolution of the information age. It has emerged as a powerful tool for communication and information sharing, that is making a major impact on people all over the globe. In other words, the Internet is an information super-highway that has compressed the world into a cyber colony. This, in turn, has revolutionized the way people interact with each more...

The Process of Globalizing a Product or Service ...g and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for business. Finally, explore using the more...

Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are more...

Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating more...

From Executive-level Sale to Strategic Partnership ...lop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue. Salespeople who sell at an executive level and obtain and maintain key accounts; salespeople who want to move into executive sales roles; and more...

Progressing through the Complex Sale Simulation You are a regional account representative with DME Corporation, a national direct marketing firm, which has recently opened its Fulfillment Services Division. You are charged with selling this service and have identified a potential prospect. In this simulation, the second of three in this series, you have gained access to the buying influences at MicroGalaxy, an electronic component supply more...

The Strategic Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then more...

Understanding Your Customer ...for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where to find business information sources about your client. Next, you'll explore researching your customer's business and key players and applying what you learn to the process of more...

Conducting Effective Sales Research Meetings Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. more...

Working with Your Customer s Key Players ...es success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an internal "network of coaches" for the sales process. Then, more...

Delivering High-Impact Sales Presentations ...performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation. First, you'll learn how to plan and develop a high-impact presentation. You'll then explore ways to successfully deliver the presentation to your client audience. And finally, you'll learn how to follow up your presentation and maintain your sales momentum. more...

Strategic Account Sales Skills Simulation You're an architectural renovation sales consultant for The Architectural Services Company (TASC). You sell design and project control services to commercial businesses. After attending a crowded book reading at Bigler's Books, you determine that the store is a potential customer for your company's services. You use a strategic account sales approach to do research on your own and then conduct more...

Understanding Your Target Customer s Business ...for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and how to gather information from public sources, as well as how to gain an insiders view. You'll then explore the five TAS search elements and how to apply them to researching your customer's business more...

Gaining Access to Key Personnel at Your Target Accounts ...major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your target account and dealing with more...

Delivering High-impact Territorial Account Sales TAS Presentations ...major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale for you. First, you'll more...

The Automotive Industry Overview Version 2 ... through some dramatic changes in the last few years, and major manufacturers, including the Big Three (General Motors, Ford, and DaimlerChrysler) and their suppliers, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational efficiency, and innovation, automotive companies are challenged to deliver higher value more efficiently than ever more...

The Oil and Gas Industry Overview Version 2 Has there ever been a more flourishing time in the history of the oil and gas industry? The continued growth in demand and an industry struggling to meet this voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry more...

Sales Forecasting Applying Forecasting Methods In Sales Forecasting - Applying Forecasting Methods, you will learn how to apply quantitative and qualitative forecasting methods to your accounts. You will learn the fundamentals of time series and regression forecasting methods. You will also learn how to use market research and expert judgement to create forecasts. Finally, you will learn how to integrate, implement, and evaluate forecasting more...

Telecommunications Industry Overview Version 1 Connecting the world, the telecommunications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of more...

The Inbound Call Center Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework more...

Budgeting and Controlling Costs ...l change in schedule, resources, or scope can result in a major change in cost. The processes associated with Project Cost Management help Project Managers measure project performance and monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and Cost more...

Advanced Project Management Building Productive Stakeholder Relationships Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches more...

Advanced Project Leadership Organization Strategy and Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that more...

Selecting Your Strategy Collaborate for Solutions ...es to a good collaborative negotiation, identify the four major steps in carrying out a collaborative negotiation and identify tactics to help a collaborative negotiation run smoothly. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving from conflict to resolution as efficiently as possible. Professionals who want to achieve more...

Preparing an Effective Internal Business Case Simulation ...ar and clothing. When an ambitious subordinate proposes a major market-research project geared toward the creation of a new line of mom-and-tot exercise apparel, you offer your assistance in the preparation of a business case. Tasks focus on the key foundational elements of business-case creation, and you must guide your subordinate, providing her with accurate information on which she will more...

Continuous Performance Assessment This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this more...

Understanding Technical Professionals As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new more...

Developing Career Plans for Your Technical Professionals ...hem, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a technique to both motivate and retain technical professionals, as well as to place some of them on career paths that more...

Introduction to Work Force Generations Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and more...

Leading the Workforce Generations Simulation The twenty-first century marks a new development in the workplace. Technology has changed the way we do business. We are faster, busier, and more knowledgeable. Not only do we have vast technological resources available to us; we are also the first to have personnel resources. The workforce today has seen and experienced the world change in different ways. It would not be uncommon for one worker more...

PrimeDiversity Awareness Diversity Defined This course provides the foundation for any diversity awareness effort, whether corporate or personal. Key terms are defined, major historical influences are examined, and strategies for valuing individual differences, as well as similarities, are provided. Professionals who want to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own. more...

Hiring Considerations ...ompany. This course will give you a brief overview of the major employment legislation that affects recruitment. Then the course will explore the options that any manager has when faced with hiring a new employee. Hiring is an expensive process, so the course explores a cost-benefit analysis of the various hiring methods, examining in detail internal hiring and contingent workers as two more...

Globalization and Our Changing World ...major corporations. This course provides you with a "big picture" view of globalization. You will be introduced to the trends that have opened the doors to a global economy and the factors that drive corporate globalization. You will also learn about the major trade agreements that pave the road to global commerce. Executives, managers, supervisors, team leaders, and other business more...

Globalization and Your Company This course will help you decide if globalization really makes sense for your product or service. You'll learn about the challenges of taking a product or service global, and ways to determine global readiness. You'll also explore business approaches for globalization, including the development of foreign operations. Executives, managers, supervisors, team leaders, and other business professionals more...

Managing Business Risk Part 3 Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan. The target audience for this program is Team Leaders, Directors, more...

Total Productive Maintenance TPM How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to more...

Competitive Factors in Strategic Marketing ... for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor capabilities. Then you'll more...

The Who What Why of ISO 9000 2000 This course provides a brief history of the International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by more...

Quality-minded Management ...tures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support and administer the organization's more...

Customer Satisfaction Through Resource Management ...tures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an effective quality management system. more...

Processes for Quality Products and Services ...tures its Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The Product Realization clauses more...

Continual Quality Improvement ...tures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that established quality more...

Overview of Logistics Management In today's business environment, we all recognize the need to improve operational efficiency within our business, but often lack sufficient knowledge of the flow of materials through our organization. This course will provide you with a comprehensive understanding of the history, perspectives, strategies, and key areas of Logistics Management. Any individual seeking to gain an overall more...

Usability Engineering This WestNet e-Learning module presents the concept of usability engineering and also explores the various forms of testing and measurement, measurement devices, and methodology. more...

Emerging Web Service Standards To understand the roles and implementation approaches implemented by various emerging web services Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies more...

Using WSDL To understand how to implement the WSDL specification Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies more...

Using UDDI To understand the concepts behind and the implementation of the UDDI 2.0 and 3.0 specifications Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies more...

HIPAA Privacy Rules ...major issue to people, particularly where medical information is concerned. This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the act. The course examines the privacy provisions under HIPAA for patients and employees involved with covered entities. Under HIPAA, covered entities are more...

Antitrust--Overview ...ss trusts--now commonly known as cartels. There are three major federal antitrust laws: the Sherman Antitrust Act, the Clayton Act, and the Federal Trade Commission Act. Essentially, these laws prohibit business practices that unreasonably deprive consumers of the benefits of competition, resulting in higher prices for inferior products and services. The Antitrust Division of the U.S. more...

System Analysis and Design The System Analysis and Design WBT provides an overview of various systems concepts, such as characteristics and elements, in an organization. It also describes the various phases involved in developing a new system and the role of the system analyst. Its discusses various steps and tools used for gathering information that will be required for preliminary investigation. The course identifies the more...

Intermediate C Programming ...major areas of C programming: pointers and input/output. The majority of C Language programs use pointers. This course teaches the techniques for working with pointers and functions and performing input /output functions. It covers retrieving input from the keyboard, the getch( ) function, the fundamentals of performing multiple character input, and using scanf( ) to read character strings from more...

Windows 2000 - Security Solutions To provide the information and skills necessary to design secure Windows 2000 networks, and to introduce the major security concepts, threats, risks, and the principal security features of Windows 2000 Students preparing for Microsoft exam 70-220; personnel in medium to very large computing environments that use the Windows 2000 network operating system more...

Unix Shell Scripting Basics To explain how to create simple shell scripts using UNIX shell commands IT professionals and UNIX end-users who need to familiarize themselves with the UNIX shell environment more...

Hardware Configurations for Linux To appreciate the hardware issues surounding a Linux installation Students wishing to acquire the basic skills required as a Linux system administrator more...

Working with Laptops and Portable Devices To understand the features of laptops and portable devices, including major components, communication methods, and peripherals The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

OS 390 TSO E REXX Programming ...ackground, structure, distinguishing characteristics, and major uses of the REXX language. A survey of the range of REXX strengths, features, versions, platforms and applications are presented. It also examines the structural units of REXX, beginning with individual characters and progressing to complete programs, with a discussion of REXX program execution in different environments.The history more...

Operating System Technologies Concepts and Installation To describe the basic concepts relating to Windows operating system technologies and the installation and upgrade process Technical support personnel more...

IMS DC Programming I ...tain existing systems, or develop new IMS/DC systems. The major components of the IMS Data Communications environment, as well as retrieving input messages and sending output messages in an IMS/DC environment, are covered. Other areas of interest include the differences between conversational and non-conversational processing, using the Scratch Pad Area, and IMS/DC conversational calls. COBOL more...

Intermediate COBOL ...pth. The course begins by thoroughly describing the seven major sections within the DATA DIVISION and the purpose of each. The student learns many of the more subtle ways to define and store data. All the major clauses available in a data description item are discussed including numeric usages such as COMPUTATIONAL, BINARY, and PACKED-DECIMAL storage. The course continues with a more detailed more...

JES2 Advanced Operations II The JES2 Advanced Operations Part II (48173) course discusses the advanced procedures for controlling JES2 Remote Job Entry facility and the Multi-Access Spool facility. The course examines the JES2 Automatic Command Processing Facility and reviews the four major steps required for a complete system initialization. It covers initialization and recovery considerations in a Multi-Access Spool more...

Web Strategies for Business This WestNet e-Learning module begins with a review of the brief, but rapid, evolution of Web sites from static brochures to highly interactive online applications. We also trace the parallel development of e-commerce, and outline the major models of business on the Web. more...

Web Design Authoring and Graphics This WestNet e-Learning module provides an overview of software tools that can streamline the job of building Hypertext Markup Language (HTML) pages. We briefly introduce the concepts of Web design and the basic technologies poised to expand the ways we create HTML pages and outline the most common technical problems associated with Web graphics. more...

Wireless LAN Organizations and Standards In this module, we discuss the role of the Federal Communications Commission (FCC) in defining and enforcing the regulations governing wireless communication and the role of the Institute of Electrical and Electronics Engineers (IEEE) in creating standards that allow wireless devices to work together. more...

Network Security Issues To discuss security issues surrounding computers and the Internet Individuals, with minimal experience of information security issues, who interface with their organization's Internet IT systems; new employees; individuals new to using the Internet more...

Wireless Communication Basics To discuss the development and functionality of wireless communication Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies more...

1G and 2G Communication Systems To discuss the history, development, and functionality of GSM, IS-136, and IS-95 telecommunications technology Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies more...

3G Communication Systems To describe and discuss various third-generation telecommunications technologies, including W-CDMA, EDGE, and cdma2000 Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies more...

2 5G Communication Systems To discuss the history, development, and functionality of GPRS, HSCSD, and 2.5G CDMA telecommunications technologies Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies more...

Bluetooth and HomeRF To describe and discuss the major issues surrounding Bluetooth and HomeRF technology, their respective architectures, functionalities, and application environments Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies more...

Alternative Access Methods in a Wireless Environment To discuss the history, development and functionality of fixed wireless-access, satellite, and trunked-radio technologies Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies more...

e-Business Part 1 Facing the e-Business Challenge The first course in the e-Business curriculum focuses on the history, trends, and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business. The target audience is those individuals tasked with planning/implementing e-Business strategies within an organization (primarily technical and business managers, as opposed to programmers, network engineers, more...

e-Business Part 2 Building the Infrastructure ...tocol options and requirements. It introduces some of the major players in the market and business drivers that could affect an organization's choices. The target audience is those individuals tasked with planning/implementing e-Business strategies within an organization (primarily technical and business managers, as opposed to programmers, network engineers, etc.). Course prerequisites are an more...

How to Build a Computer Network This WestNet e-Learning module reviews the major concepts presented in this course and shows how they work together in several real-world situations. You will also learn how one local area network (LAN) connects to another, with particular attention to Internet connectivity. more...

Analyzing the Network This module covers network performance concepts, estimating traffic volumes and patterns, taking baseline measurements of LAN traffic, and developing a traffic specification document. more...

Physical Network Design This module provides an overview of transmission media basics, including a look at structured wiring systems, cable characteristics, wireless LANs, and installation. more...

LAN Software In this WestNet e-Learning module, you will be guided through a brief description of the most important NOS solutions. We will examine how NOSs compare to the Open Systems Interconnection (OSI) model, and we will look at the key elements of each major NOS vendor's products. more...

Review of LAN This WestNet e-Learning module reviews the most important networking principles that were covered in the "long" WestNet Learning course, Introduction to Networking. more...

Physical Layer Implementation This WestNet e-Learning module provides an overview of transmission media basics, including a look at structured wiring systems, cable characteristics, wireless LANs, and installation. more...

Routing Table Protocols This WestNet e-Learning module describes and compares the two major routing algorithms and discusses the dominant routing protocol based on each algorithm. We will also learn about several small, but important protocols created to solve special routing or transmission problems. more...

Cisco Catalyst Switch Configuration To discuss the major functions performed by Cisco Catalyst switches in an IP telephony network IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...

Cisco DESGN 2 0 Voice Networking To recognize the components and methods of traditional and IP voice networks, the QoS mechanisms used to improve IP network performance, and design voice support for an enterprise network Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) more...

Cisco DESGN 2 0 Wireless Networking To recognize the architecture, functionality, and deployment considerations of the Cisco Unified Wireless Network, and create a high-level unified network design for an enterprise Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification more...

Building a Serial Network ...major components of a computer system, to define basic computer and networking terminology, and to describe the benefits and functions of the OSI reference model Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco Networking Technologies (INTRO) exam, more...

Constructing IP Network Addresses ...major aspects of IP addressing and calculate valid IP subnet addresses and masks Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco Networking Technologies (INTRO) exam, the Interconnecting Cisco Network Devices (ICND) exam, or the Cisco Certified more...

Remote Network Connectivity To describe the functions of major WAN technologies Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco Networking Technologies (INTRO) exam, the Interconnecting Cisco Network Devices (ICND) exam, or the Cisco Certified Network Associate (CCNA) exam more...

CCNT Voice Over IP Essentials v6 0 ...n moves on to cover Gateways and their various functions, major issues involved in bandwidth consumption, and consideration of uses of PCs as phones. The second half of the course covers the transmission standards and protocols in VoIP networks (eg H.323, SIP, G.7xx). It then covers the various Quality of Service (QoA) issues associated with VoIP technology, and the most significant solutions more...

Relational Database Concepts Structured Query Language This course introduces the Structured Query Language (SQL), which is the most widely used language for the development and manipulation of relational databases. The course focuses on Relational Database Management Systems (RDBMS) query language technology and will identify and explain the details of the Structured Query Language (SQL). This course is designed to help individuals who want to more...

Decontamination HAZWOPER This training provides information concerning decontamination, which is the process of removing contaminants that have collected on workers and equipment. Decontamination protects you from hazardous substances that may contaminate and eventually penetrate protective clothing, respiratory equipment, tools, vehicles, and other equipment used on-site. It also prevents the movement of contaminants more...

Heat and Cold Exposure Management HAZWOPER ...remes at hazardous waste sites. Heat-related illness is a major hazard, especially for workers wearing personal protective clothing. Cold-related injuries can cause loss of limbs or even death. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify heat-related illnesses that can result from exposure to hot temperatures specify more...

Office Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in more...

Environmental Regulations Overview ...major environmental laws and regulations of our time and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define the purpose of the Toxic Substances Control Act (TSCA) specify the purpose of the Resource Conservation and Recovery Act (RCRA) specify the purpose of more...

Microsoft Office 2000 - Beginning Project To explain and demonstrate the major features of Microsoft Project 2000 used by most users Business managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for Microsoft Office Specialist certification; anyone wishing to gain a basic understanding of Project 2000; end users seeking competence in Project 2000 more...

Using the Internet This WestNet e-Learning module introduces Web clients and how to use them. It also explores the differences between search methods and reviews data transfer methods and electronic mail. more...

Supply Chain Management - Building a Sustained Competitive Advantage This course provides the learner with an understanding of utilizing collaboration and technology to maximize the effect of supply chain processing. Product design and product life cycle management as elements of the improvement effort and performance measures and metrics. Models for improving all major processes within a supply chain and extensive case examples to validate the principles and more...

Supply Chain Management - Using Models This course provides the learner with an understanding of efficiency and cost savings strategies utilizing collaboration and technology to maximize the effect of supply chain processing and product design and product life cycle management as elements of the improvement effort. In addition to performance measures and metrics and models for improving all major processes within a supply chain.  more...

Standards for Convergence In this WestNet e-Learning module we first discuss the demands that converged traffic places on a network and list the functions and services a network must provide to support converged traffic. Then we explore the three major standards that define how networks can provide those essential services.  more...

Project Management - Project Management Framework