Online Major Trends eLearning Training
From Serebra Learning Corporation
Understanding Technical Professionals
As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new
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e-Business Part 1 Facing the e-Business Challenge
The first course in the e-Business curriculum focuses on the history, trends, and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business. The target audience is those individuals tasked with planning/implementing e-Business strategies within an organization (primarily technical and business managers, as opposed to programmers, network engineers,
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Excelling at Customer Care: Customers Define Success
...ompletion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that customers can have in approaching transactions. The PrimeCustomer Care curriculum offers a useful toolkit of
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From 123-CBT Computer Based Training
E-Business Part 1 Facing the E-Business Challenge

... Identify the phases of e-Business. a Identify major trends in e-Business. a Identify the benefits of speed of service. a Identify ways in which e-Business empowers the customer. a Identify issues to consider when creating innovative e-Business designs. a Identify issues to consider before creating an e-Business design. a Identify strategies
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