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Statistical Process Control and Control Plans in Six Sigma ...opportunities are identified and implemented, you need to make sure that the improved processes are controlled to sustain the process improvement gains. Statistical process control (SPC) provides tools which can be used to ensure that the processes are continuously monitored, that results are evaluated through the use of various control charts, and that each process is prevented from reverting  more...

Administrative Professionals Putting Your Best Foot Forward Administrative Professionals: Putting Your Best Foot Forward As an administrative professional, there are many skills and competencies you must master, ranging from organizational skills to technical aptitude. In order to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must  more...

Screening Applicants for Interviewing Screening Applicants for Interviewing Finding the right person for the job takes a lot of work, and much of this work is done prior to the actual interview. Before you can even start looking for candidates, you need to create a description of the job you want to fill. How would you interview someone if you didn't know the responsibilities required for the job? A good job description, based  more...

Leading Business Execution ...many times have you and your team decided on new plans to make day-to-day processes more efficient, only to watch months slip by with those plans unexecuted? Why don't certain tasks get executed? Why do things stay the same, even when the change is critical to your team? This course provides you with techniques and strategies for executing business strategy, and more importantly, ideas on how  more...

Principles of External Auditing ...thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can expect to develop a solid understanding  more...

Creating and Analyzing an Operating Budget Creating and Analyzing an Operating Budget Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma ... data to be analyzed, and based on that sample data, they make hypotheses about the entire population. Because there is a lot at stake in forming the correct conclusions about the larger population, Six Sigma teams validate their inferences using hypothesis tests. This course builds on basic hypothesis testing concepts, terminologies, and some of the most commonly used hypothesis tests one- and  more...

Basic Statistics and Graphical Methods for Six Sigma ...by the central limit theorem, Black Belts can confidently make inferences about the larger population based on their sample data, and can test the statistical validity of their inferences. Thus, basic statistics can provide an organization with a view of its performance in graphical format, and the tools for reaching valid conclusions regarding its processes and products. This course provides  more...

Probability for Six Sigma ...Q Six Sigma Black Belt (SSBB) Organizations need to make inferences about a population from sample data, and understanding how to calculate the probability that an event will occur is crucial to making those inferences. In a Six Sigma context, it is often important to calculate the likelihood that a combination of events or that an ordered combination of events will occur. Understanding  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...examine the tools used in Six Sigma to help organizations make decisions and plan and communicate findings. These tools include affinity diagrams, interrelationship digraphs, tree diagrams, prioritization matrices, matrix diagrams, process decision program charts, and activity network diagrams. The course describes these tools, identifies their benefits, and uses real-life examples to show the  more...

Data Classification and Collection in Six Sigma ... Green Belt (SSGB) "Measure what is measurable, and make measurable what is not so" said Galileo Galilei, the famous Italian physicist, mathematician, astronomer, and philosopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected,  more...

Launching a Successful Team ...y someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team. Among the most important things to know: good team development begins on day one. Forming an effective and cohesive team is fundamental to the success of the team later on, and pulling the right team  more...

Developing the Team and its Culture ...team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a team leader. This course  more...

Discover Word 2007 Level 4 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course.  more...

Discover Word 2007 Level 3 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course.  more...

Discover Word 2007 Level 2 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course.  more...

Discover Word 2007 Level 1 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course.  more...

Discover Powerpoint 2007 Level 3 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover PowerPoint 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the  more...

Discover Powerpoint 2007 Level 2 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover PowerPoint 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the  more...

Discover Powerpoint 2007 Level 1 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover PowerPoint 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the  more...

Discover Outlook 2007 Level 3 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course.  more...

Discover Outlook 2007 Level 2 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course.  more...

Discover Outlook 2007 Level 1 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course.  more...

Discover Access 2007 Level 3 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Access 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the  more...

Discover Access 2007 Level 2 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Access 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the  more...

Discover Access 2007 Level 1 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Access 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the  more...

Discover Excel 2007 Level 4 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course.  more...

Discover Excel 2007 Level 3 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course.  more...

Making Content Dynamic with DHTML Making Content Dynamic with DHTML To describe how to make content dynamic using DHTML  more...

Discover Excel 2007 Level 2 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the  more...

Discover Excel 2007 Level 1 ..., and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course.  more...

Workplace Conflict Strategies for Resolving Conflict Workplace Conflict: Strategies for Resolving Conflict Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and  more...

Workplace Conflict Recognizing and Responding to Conflict ... need to gain the commitment of the other person, you may make the situation worse. Unresolved conflict can intensify and hinder your productivity as you spend more time worrying about the conflict than achieving your goals. And remember, the costs of prolonged conflict can be high negative emotions, blocked communication, and stress. But choosing the appropriate response based on the type of  more...

What is Emotional Intelligence What is Emotional Intelligence? Do you pay attention to your emotions and the feelings of those around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your  more...

Communicating Across Cultures Communicating Across Cultures Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also  more...

Record Retention Record Retention Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and  more...

Documenting Discipline ...uctive manner. This course explains how documentation can make all the difference, and examines the potential fallout from failure to document. It also suggests steps for progressive documentation and explains what and how to document. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr & Forman LLP. Please note,  more...

Oracle 11i E-Business Suite Multi-Org Oracle 11i E-Business Suite: Multi-Org Oracle To identify characteristics and key features of Multi-Org and to identify the considerations to make when implementing Multi-Org  more...

Stakeholders and the Communications Management Plan ...the right information at the right time. They are able to make informed decisions. They understand what is going on and are able to proceed with their work. Communications management is one of the most essential functions of a project manager. Project managers must understand the critical role that stakeholders play in a project and how successful communications help promote project success.  more...

Managing Project Human Resources ...nvironment, and they will tell you that team dynamics can make or break a project. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a project manager. Once the team is working effectively and the project is underway, it is time  more...

Planning Project Procurement ...r planning project procurement will be covered, including make-or-buy analysis. Learners will be introduced to the process of developing a procurement management plan and determining which procurement contract best suits the projects needs, which are both vital to ensuring a project manager is able to procure the products or services for project success. This course is aligned with A Guide to  more...

Core PMI Values and Ethical Standards ...ll competing interests fairly and objectively in order to make the ethical decision that will have the most far-reaching benefits. In this course, learners will explore the values underlying ethical decisions and behaviors as outlined in the PMI Code of Ethics and Professional Conduct. For each value, learners will be introduced to the integrity aspired to, as well as the mandatory conduct  more...

Working with Difficult People How to Work with Self-serving People ...ssip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you need to have the skills required to cope successfully with these individuals. This course will describe self-serving individuals and characterize two common types: arrogant people and  more...

Decision Making The Fundamentals ...ty to choose.' It's been estimated that most human beings make thousands of decisions in the course of an average day, many of which are unconscious decisions. It is important for your personal and professional success that you become an effective decision maker. This involves following an established decision-making process and adapting your decision-making style to suit different situations.  more...

Decision Making Tools and Techniques ...eturn on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of tools and techniques are available that can help you to formalize the process of identifying alternatives, carefully evaluating them, and finally making the best decision possible with the information available to you. These tools  more...

Foreign Corrupt Practices Act ...ur business and gives advice on the steps you can take to make sure that your business adheres to the provisions of the Act. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and  more...

Decision Making Making Tough Decisions ...or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between them. Another situation is when you have to determine whether to trust logic, intuition, or some combination of the two. This course reviews a number of these  more...

Conflicts of Interest in the Workplace ... For example, an employee with a conflict of interest may make an impartial decision that benefits the employer, rather than the employee s own self-interest. However, because of the employee's conflict of interest, the decision might create the appearance of impropriety and the employee's intent or the decision might be called into question. Accordingly, it is best to proactively avoid,  more...

Working for Your Inner Boss Personal Accountability ...however, the judgment of an external boss isn't enough to make a job personally fulfilling and rewarding. That's something all employees of an organization decide for themselves. Everyone who works must also answer to an inner boss, a personal, internal voice that provides guidance on whether a job is worth doing and whether it is done well. Accepting personal accountability for your work means  more...

Goals and Setting Goals Goals and Setting Goals Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A  more...

Privacy Information Security ...to be protected and businesses that recognize the need to make privacy part of their business strategy, are ahead of the game. Many companies have gone to great lengths to protect information using technological advances. However, the ability of a business to protect private information it collects as part of its business is only as strong as its weakest link the human factor something that  more...

Effective Relationships with Business Partners Effective Relationships with Business Partners You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition.  more...

Business Grammar Working with Words Business Grammar: Working with Words Do you remember what prefixes and suffixes are? Do you know how to form plurals and possessives correctly in your business writing? Are you confident when it comes to spelling? This course explains how to use words correctly, including some key rules on how to spell correctly. It covers rules for properly constructing prefixes and suffixes. In addition,  more...

Business Writing How to Write Clearly and Concisely ...mmunicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time or the patience to search for essential information buried in long, rambling e-mails  more...

Business Writing Editing and Proofreading Business Writing: Editing and Proofreading When it comes to business writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing  more...

Business Analysis Verify and Validate Requirements ... you need to know what is required. You need to check and make sure you have what you require in order to do the job properly. Instructions on how to build an airplane won't help you build your boat, but knowing that you need a welding torch will. When working on any project, you also need as much information as possible about anything that may influence it. This might include how much money  more...

Business Analysis Solution Assessment and Validation ..., identifying what is required within the organization to make the solution work, and validating and evaluating the solution performance. This course provides an overview of solution assessment and validation as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course  more...

Customer Service in the Field ...make a good impression when providing customer service in the field? When you meet customers on their turf, your initial meeting forms the basis for their overall impression of you, your abilities, and your company. You can enhance the impressions you make in the field by using a few tried-and-true techniques, including being prepared, practicing customer recognition, and employing active  more...

Customer Service Over the Phone Customer Service Over the Phone Can you hear a smile over the phone? When you're providing customer service over the phone without the benefits of face-to-face interaction with your customer it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to  more...

Working with Difficult People How to Work with Negative People ...ontribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse impact negative people can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of negative person you may be dealing with. This course delves into the characteristics of some common types of negative people you  more...

Shaping the Direction of Customer Service in Your Organization ...are several defining moments or moments of truth that can make or break every service transaction. To successfully navigate these moments of truth, it's important for service organizations and specifically customer service leaders to add value to a customer's experience by creating and implementing strong, clearly-defined service standards. To implement effective standards and strategies, it's  more...

Outlook XP Proficient Expert ...skPad - Print Your Calendar Schedule Appointments - Make An Appointment - Make A Recurring Appointment - Assign Categories to Appointments - Appointment Labels - Format Appointments Automatically Schedule Meetings - Schedule A Meeting - Schedule A Resource - Add & Remove Attendees - Respond To A Meeting Request Schedule Events - Schedule An Event Customize The  more...

Using Surveys to Measure Customer Satisfaction Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer  more...

Bridge the Expectations Gap ...irected towards "the usual suspects" in this way, you can make some basic checks in the areas that precipitate customer dissatisfaction most often.In the second lesson, you'll learn how to conduct a more in-depth service audit, examining each customer-company interaction in the cycle of service, and gaining awareness of what the result of each is likely to be. Are your systems designed for your  more...

Green Business Implementing Sustainability Strategies .... When implementing sustainability practices, you need to make sure those practices align with corporate strategy, and you need to establish some performance metrics to establish baselines and measure progress. Knowing the type of metrics you'll be collecting can help you plan the methods you'll use to report on your sustainability initiatives. These two considerations are as important as the  more...

Green Business Planning Sustainability Strategies Green Business: Planning Sustainability Strategies Environmental sustainability holds a different meaning for every organization and every individual, and although it's implemented in a multitude of ways across industries, there is little disagreement about the urgency and importance that surrounds it. An organization must be willing to commit a great deal of its resources human,  more...

Toxicology HAZWOPER ...is necessary to understand the basic concepts in order to make logical decisions concerning the protection of personnel from chemical exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the types of toxic agents, identify the four routes by which toxicants enter the body, recognize adverse  more...

Facilitative Fundamentals Tools and Techniques ...you ways to clarify and reinforce what you're hearing and make sure everyone in the group is hearing the same thing. Once you've explored the various means of communicating, it's time to take on the challenges of facilitating getting everyone to speak openly and honestly, in an organized manner that is clear and respectful of the other participants. And, don't forget to listen for the things  more...

Facilitating Meetings and Work Groups ...enever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other pitfalls of work groups so you can approach your meetings without dread. You will start by identifying different types of groups: internal, external, on going, single-purpose and  more...

Facilitative Tools and Formats Offering Options ...ge project or quickly gathering the information needed to make a decision. You will learn to use multitasking formats as well as how to structure groups that are easy to debrief when the full group reconvenes. Other options abound. What about experiential learning techniques, structured go-arounds, or computer-aided meetings? Finally, you will explore the benefits and pitfalls of chart writing.  more...

Facilitative Leadership ...If you've experienced any of these situations and want to make some changes, become a facilitative leader in your company. By utilizing facilitative techniques, you can change attitudes and create a more cohesive, supportive learning environment. This course starts by identifying the differences between group facilitators and facilitative leaders. You will learn techniques to recognize and  more...

Transitioning from Technical Professional to Management Transitioning from Technical Professional to Management Moving from being a technical professional to being a manager is a career change requiring a shift in focus. Technical professionals are largely self-directed, whereas managers work through other people. These and other role differences require that technical professionals who are transitioning into management prepare effectively for  more...

Strategies for Transitioning to Technical Management Strategies for Transitioning to Technical Management As you transition from being a technical professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers  more...

Achieving Success the Help of a Mentor ...wide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a Mentor," you'll learn how a mentor can help you guide your own career. You'll explore how to build a relationship with your mentor, from setting initial expectations to using effective communication skills. You'll discover what mentors expect of  more...

Verifying and Building on Ideas Verifying and Building on Ideas Generating creative ideas can be a very exciting and stimulating process. This is particularly true during the initial stages of idea generation, when many adopt an 'anything goes' approach. Later, however, the workability of ideas needs to be verified, or checked. Ideas are more likely to be relevant and useful when they have been assessed in the context of  more...

Professional Networking Essentials ...le in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in advancing your career is using good communication skills to build strong professional relationships and maintain an effective business network of contacts. This course provides you with the essential  more...

Windows Vista Network Connectivity ... Vista includes new features and enhancements designed to make networking easier, safer, and more reliable for both home and business users. With the explosion of wireless networking products available for both home and business environments, Vista includes many new features and upgrades to Windows wireless networking technology. Along with Windows Vista wireless capabilities,  more...

Negotiation Essentials Planning for Negotiation Negotiation Essentials: Planning for Negotiation It's true that negotiating can sometimes seem a daunting task. But if you're properly prepared, you'll likely reach an outcome that benefits both you and the other party without too much stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than  more...

Negotiation Essentials Communicating Negotiation Essentials: Communicating If you want to achieve a successful outcome in a negotiation, you need to communicate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement.  more...

Analyzing Your Use of Time ...learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to analyze your current use of time. It covers how to use a time log to document and then assess your time use. It also describes how your energy levels and personality affect how you manage time, and outlines ways to better  more...

Approaches to Risk Management ... based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world, your ability to take the right risk can mean the difference between an organizational win or disaster. The basics of analysis and assessment are presented in this course  more...

Decisions and Risk ...ss as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build both quality and commitment into  more...

Developing and Controlling the Project Schedule ...ulate the critical chain in order to monitor progress and make changes to the project schedule as required. This course provides a foundational knowledge base reflecting the most up-to-date project management information. It will enable learners to effectively put principles to work in their own organizations, and assist in preparing them for the PMBOK Guide certification exam. This course is  more...

Initiating Outbound Sales Calls ...ose few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for  more...

Motivating a Winning Sales Team ...w well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep sales teams motivated by creating a team identity, building team morale, and rewarding your team. You'll discover how to set sales team goals, help  more...

Communicating in Sales Teams ...now the norm, employees need information so that they can make the best decisions quickly.In this course, you'll learn the sales manager's role in fostering communication skills within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive listening and assertive speaking techniques to enhance their performance. You'll also build your  more...

Sales Manufacturing TM Identifying Sales Opportunities ..., "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks easier, save time, and build a predictable sales machine. This method, called Sales Manufacturing(TM), is not a  more...

Sales Math 101 Developing a Sales Plan for Success ...sted hours? Unfortunately that is impossible, but you can make the most of the hours in your day with the help of this course. Sales Math 101: Developing a Sales Plan for Success is a course that will help you--Sales Professional, Inc.--make the most of each hour of your day. You will learn how to recognize the value of your time, and how to manage it, so as to maximize your return on the time  more...

Presenting Your Proposition Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal  more...

The Role of Ethics in Project Management ...cs in Project Management PMI Do the right thing but make sure you do it on time, under budget, and within scope, all the while maintaining your professional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision of  more...

Delivering High-impact Territorial Account Sales TAS Presentations ...have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale for you. First, you'll learn how to plan and develop a high-impact presentation. You'll then explore ways to successfully deliver the presentation to  more...

Exporting and Printing Artwork in Illustrator CS3 ...ow for different output applications and technologies and make Illustrator a versatile product. This course will familiarize you with file formats for saving, exporting, and work flow. It will show you how to optimize Illustrator artwork for the Web, video, and mobile devices, and prepare Illustrator layers for building Flash animations. In this course, you will also learn how to crop areas  more...

Service Desk Metrics and Outsourcing ... addressing the needs of customers and users, and also to make changes where necessary. When a decision is made to outsource a Service Desk, there are also special considerations that must be planned to ensure that customers and users receive a consistent level of service. This course covers the purpose and importance of using metrics to evaluate the performance of a Service Desk, including  more...

Business Crisis Management Simulation Business Crisis Management: Simulation You're the director of operations and the leader of the crisis management team for Sunshine Cruise Lines. There's a fire on board one of the company's ships during a passenger cruise, and you'll need to manage this crisis swiftly and effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on board  more...

Leading Change ...an be urgent However, it can take time for individuals to make the transition from one way of working to another. The change process isn't simply about introducing new systems it's about leading people from an old way of working to a new way of working, and it's vital that you lead the change through to completion It's important to recognize that your role is to support individuals through the  more...

Planning and Implementing a Business Strategy ... This involves being aware of how often strategy fails to make it out of the starting block and succumbs to failure. In addition, managers need to know that the strategy is never static; it changes with the environment it finds itself in. Therefore the strategy implementation must be evaluated and conditions put in place that will facilitate its successful adoption. Finally, any strategy must  more...

Introducing Cloud Computing Introducing Cloud Computing This course explores the evolution and definition of cloud computing and cloud services. It provides a look at the key characteristics that make cloud services unique and very valuable to some business scenarios. The course serves as a basic technology overview of the concepts and strategies emerging from the cloud and aims to provide the background needed to  more...

Professional Networking Essentials Finding Opportunities to Make Connections ...fessional Networking Essentials: Finding Opportunities to Make Connections In the modern connected business environment, knowing the essentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be  more...

Professional Networking Essentials Developing Confidence Professional Networking Essentials: Developing Confidence Why can some people walk into a room and start making new acquaintances almost immediately? It's as if they're hardwired to know how to introduce themselves and establish a relationship with everyone they meet. Wouldn't it be great to have that kind of finesse with people and be able to network with ease? The reality is that while  more...

IT Project Management Essentials Testing Deliverables Closing IT Projects IT Project Management Essentials: Testing Deliverables & Closing IT Projects Because it's a significant point in an IT project, the closing phase has its own set of processes and activities. When a project manager carries out those activities and processes, he or she can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying  more...

Sharepoint 2010 Operational Health ... web sites, manage documents, and provide intelligence to make key business decisions. This course covers managing SharePoint server's operational health, including backup and restore methods, monitoring logs, and analyzing the health of the SharePoint farm. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft  more...

Dreamweaver CS4 Site Maintenance Advanced Concepts Dreamweaver CS4 Site Maintenance & Advanced Concepts Adobe Many advanced web site developers prefer the flexibility of hand coding to interface-based design. Dreamweaver CS4 offers a number of tools and options, which can be used to hand code entire sites, or customize specific page sections. This course explores these coding features, and provides basic coverage of XML and XSLT.  more...

Adobe Air for Flash Developers ... Adobe AIR is an application deployment extension used to make applications traditionally destined for the web available as browserless applications. This course explores the basics of AIR deployment for Flash CS4 developers including such topics as creating AIR files, creating AIR application and installer files, customizing AIR application publish settings within Flash CS4, and previewing and  more...

The Time Value of Money Investment Decisions for Non-financial Professionals ...future cash flow expectations. It is important for you to make sound financial decisions to allocate your organization's resources most effectively and ensure the best return possible on them. This course attempts to familiarize you with the concept of Time Value of Money and presents some effective methods to evaluate the desirability of decisions involving capital expenditures and investment.  more...

Principles of Acct Finance for Non-financial Professionals ... use it to better manage and control their activities and make decisions that support organization's larger goals. This course aims at familiarizing non-financial professionals with basic accounting and financial concepts. You are introduced to key finance and accounting terms and concepts such as the accounting equation, accrual-based accounting, financial risks and returns, and basic  more...

MS Word for MAC 2011 Structuring and Organizing Documents MS Word for MAC 2011: Structuring and Organizing Documents Microsoft Microsoft Word for Mac 2011 provides many intuitive options for structuring your documents quickly and easily. This course demonstrates how to set margins and indents so your document uses proper page and paragraph spacing. If you're creating large documents with many pages, you might want to add page numbers to make your  more...

The Voice of Leadership The Power of Leadership Messaging The Voice of Leadership: The Power of Leadership Messaging How you present yourself to others can determine the power of your message and how it reflects on you as a leader. One of the keys to developing your leadership message is establishing credibility. You must always do what you say you'll do. Powerful leadership messages have distinct qualities, and leaders who learn how to deliver  more...

Using Business Etiquette to Build Professional Relationships Using Business Etiquette to Build Professional Relationships Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances  more...

CISSP Domain Information Security Governance Rish Mgmt ...e examines the frameworks and planning structures used to make sure that information assets are protected within an organization. This course also examines the governance, organizational structures and cultures, and the awareness training that should be imparted to employees at all levels. This course guides you through the Common Body of Knowledge (CBK) recommended by the International  more...

Oracle Database 11g R2 The RMAN Catalog Creataing Backups ... types of backups available. This knowledge allows you to make an informed decision on the best way to maintain the integrity of your data and the availability of your database. This course discusses how to create and manage the recovery catalog. It also explains how to configure backup specifications, including methods of optimizing a backup and how to use RMAN to create backups. This course  more...

Operations Supply Chain Management ...nning across an organization, which are needed to design, make, deliver, and service products or services for customers. Production, inventory, location, transportation, and information are performance drivers that can be managed to produce the capabilities for a given supply chain. As a part of their overall strategy, organizations also employ many supply chain strategies to survive and  more...

Applying Lean in Service Manufacturing Organizations ... is introduced and implemented. Any company that wants to make sustainable improvements can benefit from a Lean culture. Effective Lean enterprises successfully turn knowledge into action. Continuous improvement or kaizen is key to this ability. The timely and productive application of kaizen methods allows an organization to eliminate waste, create a healthy and Lean culture, and change the  more...

Critical Thinking Essentials What is Critical Thinking Critical Thinking Essentials: What is Critical Thinking? Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a  more...

Critical Thinking Essentials Applying Critical Thinking Skills ...it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or problem you face. This course explains how critical thinking promotes creative thinking. It also describes the skills required for critical  more...

Designing Application Update Deployments for Windows 7 ...onfiguration Manager. It discusses how administrators can make applications available to users through virtualization technologies, such as App-V, Med-V, RemoteApp, and Virtual Desktop Infrastructure (VDI). It also shows how to apply updates automatically to client machines using Windows Server Update Services (WSUS) and how to ensure client compliancy using Microsoft Baseline Security Analyzer  more...

Configuring Mobile Computing in Windows 7 Configuring Mobile Computing in Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Remote access and remote security are fundamental aspects of IT environments. From small remote telecommuter offices, to enterprise networks, remote access and the security to make them viable are everyday concerns in modern networks. This course examines  more...

Configuring Access to Resources in Windows 7 ...a major part of a computer administrator's job role. They make sure authentication and authorization schemes, user control, and file access are properly configured on computers in their networks. This course examines authentication and authorization, User Account Control, file access and shared resource management, and HomeGroup and BranchCache configurations. This course maps to exam 70-680:  more...

A Practical App 2009 Personal Computer Components A Practical App. 2009: Personal Computer Components CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application The IT industry has grown by leaps and bounds in recent years, but the backbone of the industry has always remained the computers themselves. This course looks at the components that make up personal computers and shows you how they all work in unison. It explores such  more...

Information Security Program Management Introduction Framework ... As an information security manager, it is your job to make sure that the program for information security management that is put in place is effective, cost-efficient, and most importantly, that it meets the business needs of the organization. This course examines what information security management is, how it is used, and the common challenges that an information security manager faces  more...

Information Security Program Development Introduction Roadmap Information Security Program Development: Introduction & Roadmap ISACA Certified Information Security Manager Certified Information Security Manager® An information security program is the foundation of an information security manager's daily work. This course examines how to prepare your security program, analyzes the outcomes and challenges, and outlines the responsibilities of  more...

CompTIA Server 2009 Network Storage Troubleshooting ...king and storage management can be complicated, which can make troubleshooting issues that arise complicated as well. It is important that server administrators are comfortable with the troubleshooting process and familiar with the various problems that can arise related to networks and storage systems. They need to know how to correctly define problems as they arise and how to fix them. This  more...

Configure File Print Services in Windows Server 2008 ... of a network infrastructure is to provide the ability to make file and printer services available to network users, and Windows Server 2008 continues to improve the provisioning and management of these types of resources. In this course we discuss file share features including Public Folder Sharing, Client Side Caching of offline files, and network printing resources. The course also explores  more...

SAP Project Planning Implementation ...ss. This course surveys the key activities and tasks that make up the five phases of SAP implementation using ASAP methodology: Project Preparation, Business Blueprint, Realization, Final Preparation, and Go Live & Support. It also shows you how to use SAP's Implementation Guide (IMG) to customize business process activities to fit the needs of your business. This course focuses on the use of  more...

Ajax Basics ...is a collection of technologies that enables web pages to make server requests without having to reload the page. This course will introduce the history of Ajax and outline how it is commonly used to aid in the development of dynamic web sites. Beginning with the fundamentals of Ajax, the course will examine JavaScript s role in Ajax development, including objects, the Document Object Model,  more...

Information Security Program Management Resources Implementation ...urse examines the policies, controls, and metrics used to make the program function efficiently, and the analyses that will be used to monitor the program on an ongoing basis. This course also examines the technologies, skills, and outside support that the information security program will use. This course will show you how to evaluate the current state of the program and actions to take to  more...

Information Security Program Development Resources ...age and leverage company and external resources needed to make your projects succeed. This course examines information security infrastructures and architectures and the industry models that can be used as a basis for them. This course also examines controls and countermeasures that can be used to detect, prevent, and protect company resources. It examines the roles of individuals in an  more...

Active Directory Objects in Windows Server 2008 ...ervices. Further administration and security enhancements make Windows Server 2008 the most complete out of the box version to date. This course explores new account policy and fine-grain password policy features, along with improvements to common Active Directory administration, such as group membership, delegation, and importing data. Mapping to objectives set forth by Microsoft, this course  more...

VoIP Technologies VoIP Technologies There are a variety of technologies required to make VoIP work. Standards, protocols, and devices all need to be voice capable and, in many instances, compatible with both third-party devices and the PSTN. Along with a review of the TCP/IP protocol and basic routing, this course covers such VoIP elements as analog and digital interfaces; numbering and dial plans; gateways  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...mergers, technology migrations, and changes in policy can make it necessary to support the use of multiple routing protocols in the same enterprise network. In such situations, route redistribution between the different routing protocols is often necessary to achieve IP connectivity between the different parts of the network, and this adds an extra layer of complexity to a routed network.  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution ...l because they carry the information that routers need to make sound routing decisions. To ensure that a network operates efficiently, you must know how to control and tune routing updates. Since there is no one type of route filter that is appropriate for every situation, the more techniques that you have at your disposal, the better your chance of having a smooth, well-run network. Simple  more...

Cisco Route 1 0 Routing Services for Converged Networks ...ols and resources, as well as planning your work, you can make implementation of the network faster, more cost-effective, and capable of meeting high industry standards. This course examines the Cisco Enterprise Composite Network Model and discusses the traffic patterns in converged networks. It also introduces the Cisco vision of the future of the Intelligent Information Network (IIN) and the  more...

Application Access Delivery in MS Win Server 2008 ... deployment, and management. This can involve the need to make desktop environments or individual applications available to remote users or clients, deciding on the method to use for distribution of application packages, or determining the need for and type of an application management product to implement. This course covers the Windows Server 2008 Terminal Services role that offers remote  more...

Windows Server 2008 Management Delegation ...atures have been introduced with Windows Server 2008 that make managing servers easier. The new Server Manager is an MMC console that integrates several management tools into a single intuitive interface and Windows PowerShell is a new command-line tool that helps you automate system administration. This course discusses system administration with Server Manager and PowerShell as well as system  more...

Designing Data Security High Availability in MS Win Server 2008 ...ct file resources. The course describes technologies that make resources more accessible to both internal and external users through the capabilities provided by Microsoft SharePoint technologies and the Distributed File System. It addresses the built-in options for recovery and redundancy, including a look at the new Windows Server Backup utility in recovering directory services, full servers,  more...

Selecting the Right Candidate Selecting the Right Candidate Selecting the final candidate for a job requires careful attention. Even though you're getting close to the end of the hiring process, you can't simply coast now. You need to manage the decision-making process in a disciplined and intelligent way. It's important to remain objective when assessing candidates, drawing on job-related data, rather than letting  more...

The Benefits Challenges of Engaging Employees The Benefits & Challenges of Engaging Employees Creating an engaged and motivated workforce can help make an organization more innovative, productive, and profitable. This course reviews the benefits of having an engaged workforce and defines the attributes and actions of engaged employees. It also explores employee motivation and commitment challenges and examines how employee engagement  more...

MS Word for MAC 2011 Adding Formatting Images ...dding & Formatting Images Microsoft In an effort to make our text clear and organized, we sometimes neglect the overall attractiveness of our documents. This course demonstrates powerful drawing and graphic features of Word 2011 features that can boost the appeal of virtually any document The course focuses on the processes and tools that allow you to add pictures, Clip Art, photos, and  more...

Building Lasting Customer-Brand Relationships Building Lasting Customer-Brand Relationships The focus of brand management today is on building lasting relationships between a brand and its customers. Effective brand relationship management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This  more...

Customer Driven Process Improvement Mapping Measuring Process Customer Driven Process Improvement: Mapping & Measuring Process Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process,  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions ...oot cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do you test a chosen solution to ensure its effectiveness? This course addresses such questions. It outlines ways to generate ideas for improving a process. It explains how to refine those ideas and select the best  more...

Customer Driven Process Improvement Implementing Maintaining Improvements Customer Driven Process Improvement: Implementing & Maintaining Improvements The final stage in customer-driven process improvement is implementing the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The  more...

Professional Selling in the Knowledge Economy Simulation ...x machines, and printers. As a new hire, you will need to make good decisions to position yourself for a long and prosperous sales career instead of an ephemeral sales job. This simulation requires you to not only close deals now, but to also lay the groundwork for long-term customer relationships and future sales. Additionally, you will also want to make sure you are pushing yourself to excel  more...

Field Sales Skills Simulation Field Sales Skills: Simulation You are a salesperson for a wholesale supplier of natural herbs and remedies called Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product, Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects  more...

Sales Communication Techniques Simulation ...sentative for Clinical Protocols Software (CPS), Inc. CPS makes utilization review software. Your job is to sell a software product called Procedure Protocols Plus. CPS designed this product for managed care companies to use to evaluate proposed surgeries and make hospital length-of-stay recommendations. For example, when a doctor calls an insurance company because a patient needs heart bypass  more...

Trial Balance Adjusting Entries Trial Balance & Adjusting Entries A typical accounting cycle begins with the analysis of business transactions and ends with a post-closing trial balance. Trial balances are prepared at several times in an accounting cycle. A trial balance lists all of the ledger accounts and checks if debit and credit totals for all accounts match. Trial balances provide an opportunity to correct any  more...

The Value of Peer Relationships The Value of Peer Relationships Positive interpersonal professional relationships play a key role in determining individual and organizational success. Because of this, they are an important influence on strategic decision making. The bond between peers is the most basic relationship element in any organization, and it can stunt efforts for success or stimulate efforts that flourish. The  more...

CompTIA Server 2009 System Software ...t also describes the basic and advanced configurations to make the NOS useable. One of the most important aspects of NOS software security is also covered in this course along with user and resource management tasks. The course maps to CompTIA's Server 2009, SK0-003, and covers the following exam objectives: 2.1 Install, deploy, configure, and update NOS (Windows / *nix); 2.2 Explain NOS  more...

Managing Processing Text Managing & Processing Text Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Search text files using regular expressions and make simple changes.  more...

Sharepoint 2010 Content Mgmt Social Computing Collaboration Sharepoint 2010 Content Mgmt., Social Computing & Collaboration Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for enterprise content  more...

Managing and Processing Text Managing and Processing Text CompTIA CompTIA Linux Powered by LPI LX0-101 CompTIA Linux Search text files using regular expressions and make simple changes.  more...

CompTIA Network 2009 Routing ...namic and static routing, as well as the criteria used to make path selection decisions. As well, this course examines the dynamic protocols used in routing, such as RIP, OSPF, EIGRP, and BGP. IPv6, which has some unique routing characteristics and uses its own dynamic routing protocols, is also examined. This course maps to the CompTIA Network 2009 exam objectives to identify common IPv4 and  more...

CompTIA Newtork 2009 Wide Area Networks CompTIA Newtork 2009: Wide Area Networks CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 Wide Area Networks, or WANs, came about in 1965. WANs are defined as computer networks that cover a broad geographical area and use routers and public links to connect unrelated networks with each other. WANs differ from local area networks (LANs) in several ways. For instance, while LANs are  more...

CompTIA Network 2009 Troubleshooting the Network ...nd hardware available to troubleshoot network issues will make the task of finding and solving problems that much easier. This course describes basic troubleshooting practices, including the steps for information gathering and documentation, to use to solve all sorts of issues. Common issues that can occur in modern networks are outlined along with many of the different hardware and software  more...

CompTIA Network 2009 Managing Monitoring the Network ...s that commonly occur in a network environment as well as make troubleshooting problems that do arise that much easier. This course describes how to document and diagram the network environment and the procedures that should be in place to ensure that all documentation is up to date. In addition, the tools that network administrators can use to gather the information they need to create their  more...

Configuring WIndows Server Hyper-V and Virtual Machines ...70-643) New functionality and security enhancements make Windows Server 2008 the most complete Microsoft server release to date. New Virtualization technologies reduce the requirement of physical machines on a network, allowing for reduced costs, ease of administration, and a more dynamic infrastructure. With the introduction of Windows Server 2008 Hyper-V, organizations can take  more...

Sharepoint Authentication Web App Secruity Configuration ... web sites, manage documents, and provide intelligence to make key business decisions. This course provides information on how to configure claims based authentication and advanced web application security for SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft SharePoint 2010, Configuring). Passing  more...

Configuring Administrating Sharepoint 2010 Search ... web sites, manage documents, and provide intelligence to make key business decisions. This course provides the essentials to configure and manage Search for SharePoint 2010. The course will cover how to configure crawl schedules, iFilters, crawl rules, content sources, scopes, managed properties, content types, search components, index partitioning and federated search locations . This course  more...

Configuring Web Applications for Sharepoint 2010 Configuring Web Applications for Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides the essentials to configure and manage web applications for  more...

Sharepoint 2010 Performance Sharepoint 2010 Performance Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers the setup of SSRS, and performance configuration and monitoring. This course is one  more...

Managing Sharepoint 2010 Features Solutions ... web sites, manage documents, and provide intelligence to make key business decisions. This course covers deploying and managing SharePoint solutions and features, managing sandbox solutions, and managing user solutions. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft SharePoint 2010, Configuring). Passing this  more...

Configuring Sharepoint 2010 Site Collections ... web sites, manage documents, and provide intelligence to make key business decisions. This course covers creating and managing site collections created in SharePoint. Also covered are the user security for SharePoint. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft SharePoint 2010, Configuring). Passing this exam  more...

Upgrading to MS Sharepoint 2010 ...s, manage documents, and provide business intelligence to make key business decisions. SharePoint Server 2010 can be upgraded from a previous version or content can be migrated into SharePoint 2010. This course provides the information to plan and implement upgrades and content migrations to SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers the  more...

Installing Configuring MS Sharepoint 2010 ...s, manage documents, and provide business intelligence to make key business decisions. This course provides an overview of SharePoint 2010 Server architecture and the basic requirements to set up a SharePoint 2010 Server within your organization. The course also demonstrates how to set up and use the configuration tools to deploy SharePoint 2010 Server for the first time. This course is one of  more...

Core Configuration for Sharepoint 2010 ... web sites, manage documents, and provide intelligence to make key business decisions. This course provides an introduction to Service Application for SharePoint 2010 and how to configure the service application and manage them as a SharePoint 2010 administrator. In addition, the course provides a walk through of SharePoint 2010 Central Administration site and the key configuration settings.  more...

Planning Sharepoint 2010 Service Applications Component Strategy Planning Sharepoint 2010 Service Applications & Component Strategy Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning Service Applications,  more...

Planning a Sharepoint 2010 Upgrade Planning a Sharepoint 2010 Upgrade Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into planning an upgrade strategy and designing a migration strategy  more...

Designing Sharepoint 2010 Security ... web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to designing security, architecture, and planning and deploying authentication methods. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO: Microsoft SharePoint 2010, Administration). Passing this exam will earn  more...

Backing Up Restoring Monitoring Sharepoint 2010 Backing Up, Restoring & Monitoring Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for SharePoint backup, recovery, and  more...

Sharepoint 2010 Maintenance Provisioning Sharepoint 2010 Maintenance & Provisioning Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for SharePoint maintenance and provisioning  more...

Planning for Search in Sharepoint 2010 Planning for Search in Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for search for SharePoint 2010. This course is one  more...

Internet Explorer 8 Basic Features ... grouping. The search features have also been improved to make it quicker and easier for you to perform a search from the Internet Explorer 8 search box. The Favorites bar now has a wider functionality, and Internet Explorer 8 also introduces a new feature called Web Slices, which let you view snippets of sites without leaving the site you're currently on. The History feature has a wider  more...

The Fundamentals of Globalization Managing in a Global Environment ...mic, political, legal, and cultural factors as they plan, make decisions, and lead others in different international contexts. What worked in the role of a domestic manager may not be effective in the international market. This course describes some strategies and techniques for managing successfully in a global business. It explains the importance of having a global mindset and how to  more...

The Fundamentals of Globalization Analyzing the Global Environment The Fundamentals of Globalization: Analyzing the Global Environment A global organization needs to be sensitive to the environmental factors that shape national and global markets. Awareness of conditions at national and global levels enables managers to respond appropriately to the constantly changing social, political, economic, and technological forces they will have to navigate.  more...

Access 2003 and the Web Access 2003 and the Web Microsoft To make Access databases use web resources with hyperlinks and data access pages  more...

Printing Help and Automated Formatting in Word 2007 ...ew features called Quick Styles and building blocks which make it easy to create great looking documents quickly. You can select Quick Styles using the new Live Preview feature to view the different styles before committing the changes. This course demonstrates the use of Quick Styles, building blocks, templates and AutoCorrect features in detail. Previewing and printing options, as well as  more...

Analyzing Data in Excel 2007 ...s that enable you to explore large amounts of data and to make educated business decisions based on that data. With PivotTable reports you can interactively summarize data, making it easier to analyze and present the results. PivotChart reports provide a graphical view of PivotTable report data. Using Goal Seek and Solver enables you to retrieve required results from formulas by determining the  more...

Protecting and Sharing Excel 2007 Workbooks ... be protected, enabling only those with access to view or make changes to them. Workbooks can be shared so that multiple people can access required data, and changes made to workbooks can be tracked, accepted or rejected, and merged. The use of Excel Services and Microsoft Windows SharePoint Services adds an additional level of collaboration and security features. This courses covers range,  more...

Getting Started with PowerPoint 2007 Getting Started with PowerPoint 2007 Microsoft Microsoft PowerPoint 2007 is a powerful authoring application that enables you to create high-impact, professional-looking presentations quickly and easily. This course shows how to create a new presentation from scratch, and also how to use layouts and views to make working with your presentation easy. It provides you with a solid introduction  more...

Adding Multimedia and Animations to Presentations Adding Multimedia and Animations to Presentations Microsoft Microsoft s PowerPoint 2007 is one of the world s most widely used applications for creating presentations. Powerful, high-impact slide shows come to life with the addition of multimedia to your presentations. Engage your audience by keeping things lively and interactive with movie and sound clips, animated slide content, and slide  more...

Advanced Data Management in Access 2007 ...s 2007 tables, forms, and reports. Advanced query methods make it easy for an experienced end-user to retrieve the results they desire and to have those results displayed in such a way that the data is easy to interpret and analyze. This course describes the various types of join and parameter queries that can be used in Access 2007 and provides demonstrations on the use of action queries,  more...

Cisco IUWNE 1 0 Wireless Regulation Bodies Standards Certifications ... In order to send information wirelessly, devices must make use of the radio frequency (RF) spectrum. Rules regarding what transmit power is allowed in specific frequencies differ between regions. In order to allow for interoperability between regions, a common set of rules, or protocols, for sending information is needed for vendors to follow when designing their wireless devices. This  more...

Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting ...event many issues, and good troubleshooting practices can make the detection process much more efficient when problems do arise. This course explains the procedure and reasoning behind controller backup and code upgrade. Design and site survey considerations are also covered, along with descriptions of many of the common and useful troubleshooting tools and techniques. This course maps to the  more...

Visual Basic Security Visual Basic: Security Cisco Visual Studio adds to the Security namespace to make your Visual Basic programs even more secure and easier to implement.This course is designed to familiarize students with VB Security which includes Code Access Security, IIS security, and Cryptography which includes instructions for symmetric and asymmetric cryptography with hash functions.  more...

SQL Server 2008 Security Management ... is another SQL Server security feature, which is used to make sure that the person who accesses the database has the appropriate permissions to complete the task, for example, running a specific store procedure to access underlying objects. This course demonstrates how to create SQL Server logins, database users, and how to grant permissions, including server and database roles. It also  more...

Configuring SQL Server 2008 Integration Services Package ...8) This course explores the various components that make up an SSIS package. This includes elements of package control flow, such as containers used to provide the structure in packages, the actual tasks that provide the package functionality, and precedence constraints that define the interconnection between tasks to create the control flow. For package data flow, the elements covered  more...

Deploying Delivering SQL Server 2008 Reporting Services Reports ...er reports have been created and formatted, it is time to make them available to the users that need them. This involves the process of deploying reports and the associated data. This course describes the various methods and processes involved in the deployment and execution of reports. It covers the publishing of reports using the Report Manager web interface and BIDS Report Designer tool.  more...

Oracle Database 11g Architecture SQL Tuning Optimization Oracle Database 11g: Architecture, SQL Tuning & Optimization Oracle The Oracle Database server consists of an Oracle Database and one or more Oracle Database instances. SQL (Structured Query Language) is the language with which all programs and users access an Oracle Database. Monitoring the performance of and tuning database components, as well as the SQL statements used to access and  more...

Oracle Database 11g R2 Backup Recover Archive Repair Data ...ilures and scheduled maintenance tasks. New RMAN features make it easier to backup, recover and duplicate databases in a timely manner while minimizing data loss. It also offers Flashback technology, giving DBAs additional protection against data loss, as well as the Data Recovery Advisor which automatically diagnoses data failures and offers suggestions on how to correct the issues. This  more...

Oracle Database 11g R2 Managing Database Maintenance Performance ... Repository (AWR) and database health checkers. DBAs must make sure that databases are open and available to users when they need it and that it is working without bottlenecks by gathering performance metrics. This course explores how to specify, review, and maintain audit information. It also discusses how to use Enterprise Manager to monitor performance, and how to use Automatic Memory  more...

Operations Mangement Inventory Management ...d improve the bottom line while ensuring their ability to make products and services available to their customers. Although inventory management is commonly associated with the manufacturing sector, many of its concepts and tools can also be applied to the service industry. This course deals with the key aspects of inventory management in a manufacturing or a service organization. It walks the  more...

Basic Presentation Skills Planning a Presentation ...tation. The successful ones, however, have learned how to make those nerves work for them. Positive concern about the impact of a presentation can spur presenters to raise their game, enabling them to get the desired results. For example, a presentation can be immeasurably improved if you devote sufficient time and attention to three key steps - analyzing your audience, organizing your ideas,  more...

Basic Presentation Skills Creating a Presentation ... a presentation is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas into a script or notes that will guide you through the presentation. You should start with an  more...

Basic Presentation Skills Delivering a Presentation ...ng diligently prepared for your presentation, you need to make sure that your delivery is engaging. You need to communicate your enthusiasm to the audience if you want them to be enthusiastic about your ideas. At the same time, you must appear composed and confident. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright - the  more...

Preparing to Communicate Effectively at the C Level ... don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify your message, outlines the principles you should follow when approaching communications with senior executives, and provides important tips on how to build credibility with the "C" level. It also offers detailed  more...

Succeeding in the American Workplace Succeeding in the American Workplace Efficiency, achievement, and action are important workplace values in the United States. And being successful in an American workplace can depend on how well you adopt practices that reflect these values. For example, do you actively look for ways to make things better in your organization? Do you know how to conduct meetings efficiently? Are you able to  more...

Deployment Topology Availability Deployment Topology & Availability Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning SharePoint deployment topology and availability. This  more...

Sharpoint 2010 Design Sandbox Solutions Sharpoint 2010 Design & Sandbox Solutions Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate via defined workflows, set up web sites, manage documents, and access intelligence to make key business decisions. This course provides insight into planning a SharePoint taxonomy, and  more...

Designing a Sharepoint 2010 Physical Architecture Designing a Sharepoint 2010 Physical Architecture Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides an overview to planning SharePoint deployment, both logical  more...

Customizing the SharePoint 2010 User Interface Programmatically ... web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into programmatically working with the SharePoint interface and site customization using Visual Studio 2010. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-573 (Microsoft SharePoint 2010, Application Development).  more...

Developing SharePoint 2010 Web Parts Controls ... web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into developing, debugging web parts, delegate controls and .NET user controls. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-573 (Microsoft SharePoint 2010, Application Development). Passing this exam will earn the  more...

Developing Business Logic Using SharePoint 2010 Webflows ECM ... web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into developing custom workflows, event receivers and customizing Enterprise Content Management features. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-573 (Microsoft SharePoint 2010, Application Development).  more...

Programmatically Working with Permissions the BCS Service Mode ... web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into managing permissions and users in SharePoint, developing Timer jobs, and covers the Business Connectivity Services. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-573 (Microsoft SharePoint 2010, Application  more...

Working with SharePoint Data ... web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into SharePoint data access via the Client Object Data Model and document storage. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-573 (Microsoft SharePoint 2010, Application Development). Passing this exam will earn  more...

SharePoint Server 2010 Object Model ... web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into the SharePoint Server Object Model, LINQ integration, and the key query classes for data modeling. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-573 (Microsoft SharePoint 2010, Application Development). Passing  more...

SharePoint Features Solutions SharePoint Features & Solutions Microsoft Microsoft Certified Technology Specialist SharePoint 2010, Application Development (Exam 70-573) Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into WCF Data Services, REST, SharePoint  more...

SharePoint Site Branding SharePoint Site Branding Microsoft Microsoft Certified Technology Specialist SharePoint 2010, Application Development (Exam 70-573) Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into Branding, Mater Pages, Themes, and CSS.  more...

Extending SharePoint 2010 Search Documents Extending SharePoint 2010 Search & Documents Microsoft Microsoft Certified Technology Specialist SharePoint 2010, Application Development (Exam 70-573) Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight on SharePoint Search, and  more...

Stabilizing Deploying SharePoint 2010 Components ... web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into SharePoint configuration settings, custom site definitions and sandbox solutions. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-573 (Microsoft SharePoint 2010, Application Development). Passing this exam will  more...

DISCOVER ACCESS 2010 SET OF 2 DISCOVER ACCESS 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER EXCEL 2010 SET OF 2 DISCOVER EXCEL 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER EXCEL 2010 ADVANCED DISCOVER EXCEL 2010: ADVANCED Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER OUTLOOK 2010 SET OF 2 DISCOVER OUTLOOK 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER POWERPOINT 2010 SET OF 2 DISCOVER POWERPOINT 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER WORD 2010 SET OF 2 DISCOVER WORD 2010: SET OF 2 Microsoft Technology Skills' products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER EXCEL 2010 SET OF 5 DISCOVER EXCEL 2010: SET OF 5 Microsoft Technology Skills' products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

MICROSOFT OFFICE 2010 MICROSOFT OFFICE 2010 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

Making a Positive Impression in an Internal Interview Making a Positive Impression in an Internal Interview Interviewing for a new job can be stressful. You can easily get caught up in the anxiety of wondering what the interview questions will be, what answers you should give, and how to leave a positive impression. This can get even worse when the interview is for an opportunity in your current organization, as you try to answers questions  more...

Migrating Infrastructure to the Cloud ...) and grid computing, and highlights characteristics that make these infrastructures suitable or unsuitable for extension to the cloud. The course also explores the recommended step of analyzing your current infrastructure to inventory data, services, and processes used, as well as identify problem areas that may be addressed through a cloud solution. Upon completion of your analysis, it is  more...

Negotiation Skills for Sales Professionals Value Exchange ...y sales negotiation process. But when is the best time to make concessions? And how do you make concessions effectively so that you maximize the value of your proposal to the other side and maintain a position of power? This course provides detailed instructions on how to use concessions to achieve agreement during a sales negotiation. It covers guidelines for when to stand your ground and when  more...

Business Law Basic Concepts ...ility and how it will determine the decisions you have to make as a manager? Because you're a manager, you're in a position of leadership. In many cases, this means you bear the responsibility of protecting your employees, your organization, and yourself from legal issues. Through this course, you'll be made aware of some of the most common business law issues that can impact you in your daily  more...

Business Law the Manager s Responsibilities ...ager, knowing the answers to these questions can help you make decisions that are better for you and your organization. It is essential that managers understand the principles of business law as they fulfill their responsibilities. This course will explore the impact and legal implications of your decisions at work. It will also outline your responsibility for the actions of your subordinates  more...

So You Wanna Be a Web Writer or Editor ...k. Take a self test to see if you have the signs you will make a good Web writer or editor. Get the inside dope on these exciting high-tech careers from a professional with six years working for the top sites. Learn how to make a pitch to a Web editor, where to find markets for your writing, and how to edit someone else?s text for the Web. Follow a checklist to prepare a proposal for a Web  more...

Safety Director Program (OSHA Emphasis) ...eriod. It is always a best practice to take your time and make sure that you understand each lesson in full detail. The Safety Director course is an online, self-paced course that will assist new and experienced safety directors improve their skills. Through readings, web-searches, online discussions, and other directed activities, the students will improve their understanding of safety in  more...

OSHA 8-Hour Hazwoper Refresher ...eeded. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. This course is intended to assist in satisfying the annual training requirement of the Hazardous Waste Operations and Emergency Response (HAZWOPER) rule, found in Title 29 of the Code of Federal Regulations Part 1910.120. The standard was  more...

DOT Hazardous Materials Transportation ...eeded. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. The course meets the requirements for training as specified in 49 CFR 172 Subpart H, including testing of participants. This course does not cover driver training as required for each hazmat employee who will operate a motor vehicle. Who Should  more...

Hazardous Waste Management and Shipping for Environmental Professionals ...eeded. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. In addition, this course includes a discussion of the DOT?s regulations for shipping supplies, equipment and samples related to hazardous waste site investigations and remediation activities.Who Should Take This Course: Environmental  more...

Laboratory Audit Essentials ...make strategic decisions for all types of projects (investigation, remediation, compliance, etc.). It is vitally important that the data are of the highest quality to avoid costly resampling and budget overruns. The goal of this course is to provide information so that an individual can conduct an environmental laboratory audit. A laboratory audit ensures that the laboratory has quality systems  more...

Hazard Communication (HazCom) ...eeded. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Who Should Take This Course: -All workers exposed to hazardous chemicals in all industrial sectors -All employers who subject their employees to hazardous chemicals -All employers who have employees that are exposed to hazardous chemicals. Topics  more...

Shipping Infectious Substances (IATA and DOT) ...eeded. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Who should take this course: Anyone who... -Prepares hazardous materials for transportation; Selects packaging or packages hazardous materials; -Completes a shipper`s declaration or other paperwork associated with the transport of hazardous  more...

Write a Marketable Script in 10 Weeks ...hem begging to know what happens next Enough locations to make things interesting without breaking the budget Has it been done before? Better? These criteria are not insurmountable. The trick is not to take your own writing too seriously, and to be willing to consider constructive criticism. And most importantly, realize that there are thousands of aspiring writers like you out there-don`t get  more...

How to Find Legitimate Home Employment ...ts of working from home by using a how-to guide that will make your efforts easier. If you are looking to work at home and are looking for a guide that will show you step-by-step how to accomplish this goal, this is it. You?ll learn how to find a legitimate business, where to look, what you will do to start the business, and what is involved after that. The course is designed to help you find  more...

Basic Internet Specialist Certificate ...m. Every day or every month, something new is invented to make the Internet easier to use. This certificate program will cover this most important principle and will go a step beyond. By the end of this certificate program students will have gained enough knowledge to be an asset to any company. Who should take this program? Those students who need a basic understanding of the Internet,  more...

Learn HTML All By Yourself- Advanced Learn the more advanced features of HTML. This course continues where our introductory course leaves off. Our introductory course covered all the basic tags and covered topics such as creatings lists, creating links and placing images on your web pages. In this 5 week advanced HTML course, you will study changing the color of text, changing the color of a web page`s background and using an image  more...

Writing Web Content (Master Class)-Self Directed ...pires, and sells. Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to  more...

Architecting Web Content (Master Class)-Self Directed ...ll learn how to organize your information so that it will make sense to your users and it will be easy for them to use.After learning just what information systems architecture is and what is involved, you will analyze the basic elements of effective Websites. After you know which elements should be included on a Website, you will learn how to manage the content of the site and how to make it  more...

How to Write a Good Mystery Writing the mystery novel. This course is designed to acquaint writers with the elements that make a good mystery. This course is designed to acquaint writers with the elements that make a good mystery.  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...presented, John would note the troublesome areas and then make the necessary changes to eliminate these difficulties. These HTML lessons are the culmination of John`s efforts to produce the best possible self-learning HTML course available today. The many examples are clear and easy to follow. Each week, you are e-mailed a new lesson which includes an assignment that you complete over the next  more...

How To Make Money Writing For Newspapers Designed to help the beginner start earning money writing for newspapers. Individuals will learn how to pitch editors that will net their first sale. Whether they are looking to make money during their spare time or want to pursue freelancing full time. They?ll learn which department to address for the type of feature they want to write. And which departments are more likely to be receptive.  more...

Proven success in building an E-business ...of the language and technological information you need to make sound, informed and educated business decisions. Taught by April M. Adams founder of Borderinfogrp.com, you will learn everything you need to learn about how to start, build, manage and market an Internet business. This includes the terminologies used by programmers, web design and web hosting firms. You will learn how to layout a  more...

Effective Business Presentations Using Flash This comprehensive, interactive, instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if  more...

Graphics for Technical Writers Learn how to make "minor" changes in document illustrations or create illustrations for documents.  more...

Legal Research and Writing ...ns are made up in compliance with the College guidelines. Make-up work undertaken to complete a course after the course has ended may sometimes satisfy grading criteria. A total of 100 points is available for this course, as follows:Course Grading Message Board 4 points Participation 3 points Email WITH PROFESSOR 5 points Participation 13 points Overall Participation 15 points Quizzes 25 points  more...

Document Design and Usability ...make your technical documentation usable, user friendly, and to user-specifications. Learn how to successfully integrate text and graphics to effectively present complex technical information for delivery through conventional, paper-based documents as well as electronic media including web pages. Beginning with principles of good document design, this course covers situation and audience  more...

Ready, Set, XML for Non Programmers ...ware called a parser, that monitors the tags you write to make sure they are correct, then checks the structure of your document, to make sure it matches a standard defined in a Document Type Definition or Schema. Then you create all parts of an XML document, learning how to start and end a tag, how to write the names correctly, how to enter values, and, where to put the actual content. In  more...

Introduction to XML ...tware called a parser that monitors the tags you write to make sure they are correct, then checks the structure of your document, to make sure it matches a standard defined in a Document Type Definition or Schema. Then you create all parts of an XML document, learning how to start and end a tag, how to write the names correctly, how to enter values, and, where to put the actual content. In  more...

An Introduction to Controlling Costs to Make Your Restaurant Profitable An overview course on how to manage costs associated with running food service facilities.  more...

Take Control of IIS ...ng an explanation of how IP addresses, ports, and sockets make these service work. It demonstrates how to set up, within minutes, a simple one-page Website. It shows how to test this site using just one machine and how to expand the site to any size you wish. It shows you how to administer Web servers using the Microsoft Management Console (MMC) and the remote administration Web interface  more...

Access 2000 Level 2 ...and repair them; and how to employ techniques designed to make data entry faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic database design skills that students already possess. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms,  more...

Access 2000 MOUS ... Students will learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. Access will be used as a development tool as the course becomes more advanced. The course teaches strategies for protecting data by enacting various security measures and by controlling how data is entered into a database. Finally, various maintenance features are  more...

Access 2000 Proficient ...ries, and reports; as well as some techniques designed to make data entry in Access databases faster, easier, and less error-prone. This comprehensive course teaches students both the basic and more advanced elements that compose an Access database. Students will learn how to create their own databases in Access; and learn how to create and use the basic tools of the Access application:  more...