Making Telephone Seminars

Building Effective Sales Relationships ...efitsWhat makes for a good sales relationship? Is it just making 'the sale'? Is there more? As a sales person there are usually four steps in the relationship and each of these stages gives the seller deeper insight into the mind of the buyer. It is vital that in today's highly competitive world of sales, that the representative be prepared with as much ammunition as possible. This is not to  more...

User Requirements and Specification Fundamentals ...ting and documenting good requirements. Benefits include: making efficient use of time by providing a clear focus for your work; avoiding the guaranteed failure of poor requirements; gaining familiarity with the requirements process; reducing volumes of study on requirements management to manageable practices; and enhancing your value to your customers and your employer. This live audio  more...

Rain Water Harvesting ...and the keys to success for your facility. You will avoid making wrong decisions or having unrealistic expectations. You will also be given the tools to project their rainwater harvest and to evaluate the economics and cost-effectiveness of their venture. Learning Objectives: - You will be able to discuss the historical overview from ancient times to the present. - You will be able to identify  more...

Best Practices to Modify Electronic Health Records While Maintaining Record Integrity ...ficiently and effectively by automating certain tasks and making information easier to locate. But sometimes, even electronic records must be modified by adding, amending, correcting or deleting information. In some ways, paper records were easier to deal with, as incorrectly filed documents could simply be re-filed, and any changes to previously written documentation were oftentimes clear and  more...

Making Friends: Social Understanding for Students with Autism and Asperger's BenefitsThis live audio conference describes the social challenges that children with Asperger's Syndrome or Autism Spectrum Disorder may encounter while in the classroom. As the speaker notes, 'Play is work for a child with ASD' and children with ASD typically do not become 'social butterflies.' Dr. Norall would like to give teachers the resources to help a child with Asperger's Syndrome or ASD  more...

Making Shared Services Work BenefitsLocal governments across the country are looking for more efficient ways to deliver services in these lean times. In addition to internal budget and efficiency initiatives, many governments are looking to partner with other governments or the private sector in an effort to reduce costs while maintaining service quality. These approaches include contracting, privatization, functional  more...

COBRA: A Little of Everything is Changing BenefitsThis live audio conference is for agents and new employee benefit specialists or the seasoned specialist that want to double check the basics and the most recent changes in the COBRA law. We will discuss who has the compliance responsibilities and what an employer must do every day to be in compliance! How do all of the employee benefit laws work together - when do they work separately.  more...

Tax Consequences of Gifts, Prizes, Fringe Benefits, Business Expenses, and Other Payments To Employees ...s to employees, as well as the tax issues associated with making payments to employees, employer-provided travel, educational and moving expenses, tool allowances and leave-sharing programs. The focus will not be so much on the technical tax rules, but the pitfalls of such activities and practical suggestions for maximizing their tax benefits. This live audio conference is designed for human  more...

Finance Skills for Procurement Professionals ...t professional must have to assist with everyday decision making. We will focus on core finance concepts for procurement, the request for proposal (RFP) process, reading financial statements, understanding ratios and the impact of financial risk. As an added benefit, you will receive the Finance Toolkit for Procurement Professionals. This is a great reference document that provides 'Finance  more...

Project-Based Learning BenefitsAttend this live audio conference and learn how to increase the depth of student learning in many curricular areas by moving toward student-directed inquiry on academic topics in which students develop their understanding through the completion of in-depth projects. Many student projects are multidisciplinary, providing the chance for students to see the relevancy of their learning through  more...

All You Need to Know About the Fair Debt Collection Practices Act but Didn't Know to Ask BenefitsAs the economy falters and the credit crisis continues help keep your business out of a lawsuit by better understanding and learning more about the Fair Debt Collection Practices Act, who is affected, what debts are covered, who enforces it and how you can collect more money while following the law. Failing to properly train collectors is a top reason companies get sued. Don't let this  more...

Workers' Compensation Metrics: Assessing and Reporting on the Success of Your Program ...ments. We will discuss the hierarchy of data and decision making and how to tailor a reporting program to the decision making needs of your audiences. Together we'll explore the concepts of scorecards, dashboards and outcome-focused reporting. Finally, you will learn how taking a stewardship approach to reporting and metrics establishes an action-focused platform for measuring success and  more...

Using Human Capital Analytics to Maximize the Value of Your Workforce ...hts. The challenge is using analytics to understand where making a change would improve engagement and performance. This audio conference addresses how to integrate the business and HR perspectives when conducting human capital analytics, how to create business value from the analysis and the drivers of high performance, and how analytics can contribute. This audio conference is designed for  more...

Reduce Unemployment and Turnover Costs With Decision Making Leave ...nefitsThis audio conference will teach you about decision-making leave - a concept offering several potential advantages for employers. These benefits break down to immediate and long-term legal benefits when properly implemented. Practical considerations for implementing decision making leave, including a case studies involving decision making leave will be discussed. This audio conference is  more...

EPA Requirements for Underground Storage Tanks: Recent Changes and Cleaning Up Contamination ...ed to successfully remediate a property of contamination. Making such tasks even more difficult is the ever-changing body of law regarding underground storage tanks. Whether you possess property contaminated by USTs or you are interested in purchasing such properties, this audio conference will help you recognize the risks, understand the requirements, create the best possible remediation plan,  more...

Mental Health Record Compliance ...n unable to directly deal with their own medical decision making. This teleconference will discuss the various general medical record restrictions you face, as well as the specific issues that arise in the mental health field. The program will include some forms that may be useful in meeting HIPAA obligations and patient needs. Learning Objectives - You will be able to review the HITECH  more...

New Features and Functions in Updating to Excel 2007 ...making the transition into Excel 2007 needs to get up to speed and needs help in locating familiar features that have been redesigned or relocated. Version 2007 is the biggest change in Excel's history and without a road map to its new features, you will waste a lot of time and be inefficient - you need this teleconference! We will give you indispensable tips for navigating through the new  more...

Telephone Collections: Do's and Don'ts - Surviving the Jungle ... years. Creditors are faced with increasing challenges in making loans and extending credit. The collection staff members in these creditor settings face mounting customer difficulties and tighter compliance environments. This teleconference will help you understand the importance of developing an effective recovery strategy for optimum success while operating in a compliant and ethical manner.  more...

10 Employee Handbook Mistakes You Can't Afford to Make BenefitsWith major developments occurring in labor and employment law over the past year, now is the perfect time to review your employee handbook to ensure it is in compliance with the latest changes and includes best practices. To avoid errors in this process, you will learn the top mistakes employers make and the keys to making the employee manual a valuable tool. The new governing legal  more...

Planning and Zoning Techniques for Open Space Preservation ... support among citizens and elected officials as a key to making our communities livable and sustainable. Actually implementing a successful open space strategy is complex. Open space planning and implementation must take into account the regional context, community vision and ultimate function of the open space areas. The costs and means of maintaining open space must be considered. The use of  more...

Building Information Modeling: Planning, Design and Legal Considerations ... Objectives - You will be able to explain better decision making, data, design, coordination and collaboration. - You will be able to identify legal and contract implications of BIM. - You will be able to discuss what processes are working. - You will be able to describe BIM for owners, designers and builders. Construction and project managers, engineers, architects, presidents, vice  more...

Lease vs. Buy: Choosing the Best Option ...lt and important decisions faced by businesses every day. Making the wrong choice can not only result in economic loss but significant disruption of business, loss of time and opportunity. This teleconference will provide you with a comparison of the benefits and pitfalls of financing business equipment through equipment lease financings and by purchasing. The speakers will approach the issues  more...

Writing Scripts That Sell BenefitsWe may not think about it, but we use scripts all the time. In our everyday lives, in interviews and especially in sales situations, we are using scripts to get our point across to the other person. Sometimes we are in front of the other person and sometimes we are on the telephone. Nevertheless, in all situations there are definitely key items and statements that we want to make, and in  more...

Payroll Tax Pitfalls: Preventing IRS Penalties and Personal Liability for Late Payments ...and the procedures and potential problems associated with making timely and accurate payroll tax deposits and payments. We will explain the penalties that can be assessed for noncompliance and the circumstances under which the IRS may waive penalties. After attending this teleconference, you will have an increased awareness of the consequences of late payroll tax payments and will be better  more...

Language to Avoid During Sales Conversations - Are Your Words Costing You a Sale? ... sales could you or your salespeople make if they stopped making stupid mistakes and started giving totally awesome sales presentations? Suppose there was a way to get your prospects to remember and repeat what you say to others in their organization. Remember, every sales presentation is a captured or a missed opportunity. When you lose business you should have captured, you lose twice. First,  more...

Best Practices in Technical Writing and User-Centered Documentation ...of the limited time you can devote to documentation while making that documentation more valuable to the reader. Learning Objectives: - You will be able to explain what is wrong with most technical documentation. - You will be able to identify the kind of information users need. - You will be able to review delivery channels for technical information. - You will be able to discuss  more...

The Phone Bias: Learn to Use the Phone for Successful Prospecting and Client Contact ...egie told us 'How to Win Friends and Influence People' by making face visits. But in those days we had to. Now we have choices. And now we have a few tools to help buyers buy. What we didn't realize was that buyers make decisions based on their own internal (and group) criteria, not necessarily on our solution or their needs. We can help them make better buying decisions and use the telephone  more...

Challenges and Rights of the Subordinate Debt ... This teleconference will explore the potential risks of making subordinate loans, bankruptcy considerations and how to diligence a prospective borrower. In addition, it will explore the various forms of subordinate debt and will review the ultimate hedge for subordinate lenders, the intercreditor agreement. Attorneys, presidents, vice presidents, loan officers, loan department personnel,  more...

Collection Issues for Condominium and Homeowners' Association: Legal Tips, Concepts and Current Trends in Assessment Collection BenefitsThis teleconference will address relevant legal issues and practical considerations related to the collection of assessments for condominium and homeowner associations. Given current economic trends, the suppressed housing market and rising rates of foreclosures and bankruptcies, homeowners' associations are now inundated with delinquencies and legal issues in degrees not previously  more...

Implications of the Unlawful Internet Gambling Enforcement Act ...gambling that are legal and illegal in the United States, making the risks and opportunities for businesses difficult to understand. This teleconference will help those responsible for risk management and compliance understand what risks confront gambling businesses operating on the Internet, and the significant business opportunities that remain in areas such as state lotteries and interstate  more...

Making Revisions to Closed Medical Records BenefitsMedical records contain some of the most sensitive and personal information that exists about individuals in modern society, and some closed records may need revision because of new information received or because of the requests of individuals to correct or modify existing information. When is it appropriate to make revisions, how and under what circumstances, and at whose request? This  more...

Private Foundation Grant Agreements: Basics and Beyond ...making is the raison d'etre of most foundations. It is what you do! Therefore, a solid foundation grant agreement ought to be the legal backbone for much of a foundation's operations. Surprisingly however, for many private foundations the grant agreement is merely a form document that has been given little thought - if it exists at all. This teleconference will cover some of the basics of the  more...

Determining the Best Service Delivery Options for Public Works and Utility Projects: In-House or Contract? BenefitsIn this teleconference, you will learn principles and techniques for determining when a project or activity is best delivered by in-house staff, through a contract with a neighboring government or a private contractor, or a combined approach with some tasks performed in-house and others by a contractor. The teleconference will present a practical, nuts-and-bolts approach with examples to  more...

Legal Overview of Financial Records: Obtaining and Understanding the Information ...n securing information, interpreting that information and making use of it to determine the actual funds available for support. A lack of understanding of how to interpret financial documents and tax returns can lose your client a great deal of money and expose the attorney to a grievance process or even a malpractice suit. Because of the target audience, this teleconference focuses on basic  more...

Return-to-Work Compliance When Jobs Are Gone ...nged workplace? This teleconference will assist you with making the tough decision on what can or must be done with employees who want to return to work after a leave of absence. The workers' compensation laws, the Family and Medical Leave Act, and the Uniformed Services Employment and Reemployment Rights Act are just a few of the laws that govern this difficult minefield that must be  more...

Suicidology: Your Responsibilities for Protecting Your Clients and the Public ...assessment, risk clarification, related clinical decision making, and short-term counseling and psychotherapy goals. Focus will be placed on identifiable markers of imminent risk, professional liability, malpractice and the standard of care. Learning Objectives - You will be able to review suicide demographics and epidemiology. - You will be able to discuss clinical decision making, management  more...

Collection Techniques for Landlords ...he recent economic downturn, fewer commercial tenants are making these payments on time and in full. Most leases specifically outline collection techniques and security mechanisms (such as security deposits and guaranties), but landlords are finding that these techniques and mechanisms are insufficient to deal with the scope and severity of their tenants' financial problems. With this in mind,  more...

Business Combinations and Goodwill: What Is the Latest With Fair Value? ...ts. This teleconference will help management of companies making acquisitions understand how these revised accounting statements will impact their financial reporting. The teleconference will also delve into how to effectively use an outside valuations specialist for financial reporting purposes. Finally, the teleconference will discuss how auditors may review the work of outside valuations  more...

Increasing the Effectiveness and Efficiency of Manufacturing Logistics ... production "race car drivers" and dedicate themselves to making sure that they always have the materials they need, in the right quantities, where they need it and presented in an immediate usable fashion. This is where the highest stakes are for a manufacturing company. Once the proper service to production is understood and rendered, the logisticians can start working on improving execution  more...

Developing an Effective Property Management Plan ...d finance has changed dramatically. Are you interested in making more money? Having more free time? Living life with less stress? If you are a professional HOA property or community manager, or if you are thinking of becoming a HOA property manager, you will want to know what's new in property management. Become acquainted with the newest technology and how you can profit successfully.  more...

Understanding the Language of Mold Assessment Reports ... and reporting units which must be understood by decision-making laymen, such as building owners and property managers, and by professionals, including attorneys, consultants and architects. It is intended to present the inherent limitations associated with microbial sampling and many of the problems commonly associated with the interpretation of laboratory results. Unfortunately, too often  more...

AIA Document A312 Payment Bond Forms nMany owners require contractors to obtain payment and performance bonds using the American Institute of Architect's A312 bond forms, but those bond forms require contractors, owners and sureties to contend with a number of challenges - the most recent of which is the surety industry's refusal to issue such bonds without modification because of the so-called 45-Day Rule. This teleconference is  more...

Making It Through the Land Entitlement Process nWith a multilayered regulatory framework and a myriad of reviewing agencies and stakeholders, the land entitlement process is often bewildering. The rules, processes and players vary widely by jurisdiction but there are common keys to success. Get an insider's perspective on differentiating the various regulatory processes, understanding and addressing stakeholder concerns, getting staff on your  more...

Payment Fraud ...ey say they are? How do you know if the payments they are making to you, using credit cards or ACH, are good? Fraud is on the rise, with a tough economy and the abundance of malware in the market today, it is only a matter of time before your company becomes a target. As a business owner you need to understand the signs to look for that an order may be bad. You need to understand the tools that  more...

Real Estate Market Studies: Critical Decision Tool or Superfluous Information? nMost significant real estate projects are required to pass the market study hurdle during due diligence. What factors impact the applicability, reliability and timeliness of these market studies? This teleconference will help real estate professionals identify the best providers of market studies, formulate a scope of work to suit the needs of the assignment, assist the consultant without  more...

Supply Chain Strategies in a Down Economy nOrganizations of all sizes and across all industries are struggling to meet earning targets in this down economy. Hardly a day goes by when you don't read about layoffs or other drastic measures that companies are taking to cope during the current economic downturn. What can companies do to help weather the storm? Taking an aggressive look at supplier costs can be a key strategy for shoring up  more...

Optimize Your Workforce Scheduling nFor many companies, scheduling the workforce can become a nightmare. Because labor is a significant cost of production, management is often under pressure to keep their workforce lean and flexible. The aim of workforce scheduling is to balance constraints to ensure that the right people with the right skills are in the right place at the right time. Workforce planning provides a systematic  more...

Designing Effective Interest Rate Risk Management in Turbulent Times ...ent market has created challenges in managing risks while making a profit. Our tools for risk measurement were in place to help us take action to avoid as much of the impact as possible; yet a review of bank interest margins in the wake of massive rate reductions shows that bankers have a ways to go when using the interest rate risk information to make decisions. n nDuring this teleconference,  more...

Form W4: Impact on Payroll nThis teleconference will clear up questions on the effects of filing status and exemption on payroll checks, how to handle exempt forms, time allowance for making changes, where to locate new forms, how frequently the employees should complete forms and how long employers must retain them. We will include a quick review of Form W-4P, W4-SP and W-4S and discuss which states accept Form W-4 for  more...

Preparing a Winning Closing Argument ... teach you how to pull victory from the jaws of defeat by making a killer closing argument. You will learn why closings matter, what arguments are radioactive, and what arguments are so powerful they are grounds for a mistrial (and why you should make them anyway). This teleconference will conclude with three examples of great closings from acknowledged masters of the art, and you will learn  more...

Reclamation and Rehabilitation of Vacant Properties nDistressed real estate is easy to find in this market. To come out of the recession, just waiting for the economic cycle to change for the better may not be enough. Coming out of the recession will require new techniques. The sprawl model is dying and not just because of swings in energy prices. Consumers increasingly enjoy urban settings and lifestyles. This is driven by demographics and  more...