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PowerPoint XP Comprehensive PowerPoint XP Comprehensive Microsoft DiscoverWare's Discover PowerPoint XP is an interactive productivity tool for users of Microsoft PowerPoint XP. PowerPoint XP builds on the presentation features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics cover PowerPoint basics, creating presentations, working  more...

Managing Exchange Server 2007 Managing Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) One of the new features of Exchange Server 2007 is the completely redesigned Exchange Management Console, which replaces the Exchange System Manager found in previous releases of Exchange Server. Also included is the Exchange Management Shell (EMS), which is a  more...

Managing and Troubleshooting Windows Vista Systems Managing and Troubleshooting Windows Vista Systems Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Many of Microsoft Windows Vista's new and enhanced tools can be used to simplify system management and troubleshooting. Windows Vista can be managed by using Group Policy settings when the system is part of an Active Directory domain, or by setting  more...

Discover Access 2007 Level 1 Discover Access 2007: Level 1 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover  more...

Processes for Managing Project Communications Processes for Managing Project Communications PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows, receiving and distributing dozens of messages per day. Customers, suppliers, project team members, and company executives all rely  more...

Managing Project Human Resources Managing Project Human Resources PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project environment, and they will tell  more...

Rightful Employment Termination Rightful Employment Termination One of the most difficult things you will do as a manager is to terminate an employee. The employee who is being terminated regardless of the reason for the termination may feel angry, frustrated, or betrayed. He or she may be looking for someone or something else to blame, and if the termination is not handled properly, your company could find itself  more...

Access XP Proficient Expert Access XP Proficient & Expert Microsoft DiscoverWare's Discover Access XP is an interactive productivity tool for users of Microsoft Access XP. Access XP builds on the database capabilities of previous versions of the program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. Topics cover basic database concepts  more...

Incident Management Interactions Incident Management Interactions ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam The ability to resolve a problem efficiently is critical for both you and your customers. But what happens when you have dozens, hundreds, or even thousands of customers each contacting you with the same issue? While you may be able to resolve each  more...

Doing Business with the Government Doing Business with the Government This course explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at  more...

Business Crisis Management Simulation Business Crisis Management: Simulation You're the director of operations and the leader of the crisis management team for Sunshine Cruise Lines. There's a fire on board one of the company's ships during a passenger cruise, and you'll need to manage this crisis swiftly and effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on board  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos Cisco CVOICE 8.0: Congestion, Rate Limiting & AutoQos Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Queuing algorithms are one of the primary ways to manage congestion in a network. Network devices manage an overflow of arriving traffic by using a queuing algorithm to sort traffic and determine a method of prioritizing the  more...

Sharepoint 2010 Operational Health Sharepoint 2010 Operational Health Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers managing SharePoint server's operational health, including backup and restore  more...

WCF 4 Contracts Behaviors Data Management Using C WCF 4 Contracts, Behaviors & Data Management Using C# Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Service Communication Applications (Exam 70-513) This course shows how to create and optimize .NET Windows Communication Foundation (WCF) service contracts, data contracts, and message contracts according to the requirements of a WCF application. It details the roles of  more...

Delivering a Difficult Message with Diplomacy Tact Delivering a Difficult Message with Diplomacy & Tact Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you  more...

Oracle Database 11g R2 The RMAN Catalog Creataing Backups Oracle Database 11g R2: The RMAN Catalog & Creataing Backups Oracle RMAN uses a recovery catalog to store metadata about Oracle databases, and allows stored scripts to be used to run sequences of RMAN commands stored in the catalog. When administering an Oracle Database, it is important to be familiar with what a backup is, how the process of creating a backup is completed, and the various  more...

Oracle Database 11g R2 Managing Database Space Duplication Oracle Database 11g R2: Managing Database Space & Duplication Oracle To effectively manage space, you can configure automatic management by the Oracle database server. This allows you to generate alerts about potential problems and recommend possible solutions. This course explores how to use the Oracle database server for automatic space management, proactively monitor and manage tablespace  more...

SAP Business One Introduction for End Users SAP Business One: Introduction for End Users SAP SAP Business One is a comprehensive set of integrated business management applications. Business One provides an entire set of core modules, including financials, sales, operations, customer management, and logistics, which enable a small-sized to medium-sized enterprise to manage all aspects of the business. This course provides an overview  more...

CompTIA Security 2008 Threat Migration CompTIA Security 2008: Threat Migration CompTIA SY0-201 CompTIA Security 2008 Edition The central goals of network security are integrity, confidentiality, and availability. Even the most secure data systems are threatened on a daily basis, providing the challenge to administrators as well as users to maintain security. A decision must be made as to whether or not the cost of adding  more...

Configure Network Access in Windows Server 2008 Configure Network Access in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Routing and Remote Access Services in Windows Server 2008 provide remote access to clients through dial-up services and virtual private network (VPN) configuration. Remote and mobile users are continuing to increase in  more...

Monitoring Backups Recovery in Windows Server 2008 Monitoring, Backups & Recovery in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 provides the ability to restart Active Directory Domain Services (AD DS) so that offline operations, such as offline defragmentation of Active Directory objects, can be performed. This decreases the  more...

Information Security Program Development Resources Information Security Program Development: Resources ISACA Certified Information Security Manager Certified Information Security Manager® As an information security manager, one of your primary responsibilities will be to manage and leverage company and external resources needed to make your projects succeed. This course examines information security infrastructures and architectures and  more...

Installing Configuring System Center Essentials 2010 Installing & Configuring System Center Essentials 2010 Microsoft System Center Essentials 2010 is a system management tool for medium-size organizations. It is used by network administrators to manage computers and devices in their organizations. Essentials 2010 can be used to secure, monitor, update, and track their clients and servers in one central location, and can also be configured to  more...

Managing the Dismissal of an Employee Managing the Dismissal of an Employee One of the main reasons managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by  more...

Virtualization Management in Essentials 2010 Virtualization Management in Essentials 2010 Microsoft System Center Essentials 2010 contains a built-in Virtual Machine Manager to provide administrators with a central location to manage both physical servers and clients as well as virtual machines. Administrators can create and configure Virtual Machines directly from the Essentials 2010 console. This can be done by converting physical  more...

A Essentials 2009 Using Managing Windows Windows 7 Update A Essentials 2009: Using & Managing Windows (Windows 7 Update) CompTIA CompTIA A 2009 220-701 CompTIA A Essentials With each new version of the Windows operating system, new interface elements and enhancements have been made to provide better visual effects and easier access to the tools and utilities that are provided to use and manage them. This course demonstrates how to use the Windows  more...

Sharepoint 2010 Content Mgmt Social Computing Collaboration Sharepoint 2010 Content Mgmt., Social Computing & Collaboration Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for enterprise content  more...

Additional Active Directory Server Roles in Windows Server 2008 Additional Active Directory Server Roles in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 includes several new Active Directory Domain Services roles. These roles are conveniently managed in the Server Manager console, which allows administrators to add, remove, and manage the  more...

Configuring Web Services Security in Windows Server 2008 Configuring Web Services & Security in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643) Windows Server 2008 is considered to be the most complete Microsoft server operating system released to date. Windows Server 2008, along with Internet Information Services 7.0, provides an easy-to-manage  more...

Sharepoint Authentication Web App Secruity Configuration Sharepoint Authentication & Web App Secruity Configuration Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides information on how to configure claims based  more...

Configuring Administrating Sharepoint 2010 Search Configuring & Administrating Sharepoint 2010 Search Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides the essentials to configure and manage Search for SharePoint 2010. The  more...

Configuring Web Applications for Sharepoint 2010 Configuring Web Applications for Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides the essentials to configure and manage web applications for  more...

Sharepoint 2010 Performance Sharepoint 2010 Performance Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers the setup of SSRS, and performance configuration and monitoring. This course is one  more...

Managing Sharepoint 2010 Features Solutions Managing Sharepoint 2010 Features & Solutions Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers deploying and managing SharePoint solutions and features, managing  more...

Configuring Sharepoint 2010 Site Collections Configuring Sharepoint 2010 Site Collections Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers creating and managing site collections created in SharePoint. Also  more...

Upgrading to MS Sharepoint 2010 Upgrading to MS Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is the business collaboration platform where people can collaborate, set up web sites, manage documents, and provide business intelligence to make key business decisions. SharePoint Server 2010 can be upgraded from a previous version or content can be migrated  more...

Installing Configuring MS Sharepoint 2010 Installing & Configuring MS Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is the business collaboration platform where people can collaborate, set up web sites, manage documents, and provide business intelligence to make key business decisions. This course provides an overview of SharePoint 2010 Server architecture and  more...

Core Configuration for Sharepoint 2010 Core Configuration for Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides an introduction to Service Application for SharePoint 2010 and how to  more...

Planning Sharepoint 2010 Service Applications Component Strategy Planning Sharepoint 2010 Service Applications & Component Strategy Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning Service Applications,  more...

Planning a Sharepoint 2010 Upgrade Planning a Sharepoint 2010 Upgrade Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into planning an upgrade strategy and designing a migration strategy  more...

Designing Sharepoint 2010 Security Designing Sharepoint 2010 Security Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to designing security, architecture, and planning and deploying  more...

Backing Up Restoring Monitoring Sharepoint 2010 Backing Up, Restoring & Monitoring Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for SharePoint backup, recovery, and  more...

Sharepoint 2010 Maintenance Provisioning Sharepoint 2010 Maintenance & Provisioning Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for SharePoint maintenance and provisioning  more...

Planning for Search in Sharepoint 2010 Planning for Search in Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for search for SharePoint 2010. This course is one  more...

Getting Started with Outlook 2007 Getting Started with Outlook 2007 Microsoft Microsoft Outlook 2007 is an application used to manage your communication needs. It allows people to send and receive e-mail messages, and provides additional functionality to keep tasks, notes, appointments, and daily activities in one convenient location. This course addresses the basic features and functionality of Outlook 2007, including how  more...

Business Contact Manager with Outlook 2007 Business Contact Manager with Outlook 2007 Microsoft Microsoft Outlook 2007 with Business Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find  more...

Cisco IUWNE 1 0 Access Point Management Cisco IUWNE 1.0: Access Point Management Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 The primary function of an access point is to provide entry onto a network to wireless clients. However, access points can also be expected to monitor channels to detect rogues or interference, locate devices, or help  more...

Getting Started with ADO NET Connections Commands Getting Started with ADO.NET Connections & Commands Microsoft ADO.NET allows developers to create applications that are driven by data and services. This course identifies the various ways to manage ADO.NET connections and also details how to access data by using command objects and the DataReader object. Specific topics covered in the course include and introduction to ADO.NET, defining  more...

Viewing Navigating Data With ADO NET Data Sets Using VB 2008 Viewing & Navigating Data With ADO.NET Data Sets Using VB 2008 Microsoft The ability to view and navigate data in an efficient fashion is vital to any robust data application. This course explains how to accomplish this using ADO.NET DataSets and Visual Basic 2008. Specific topics covered include how to manage and constrain data relationships in a DataSet using DataRelation objects and  more...

Updating ADO NET Data Sets with VB 2008 Updating ADO.NET Data Sets with VB 2008 Microsoft ADO.NET DataSets allow developers to easily update and manage data sources using Visual Basic 2008. This course examines how DataSets are used to update source data and also how to manage the integrity of the data being updated. Specific topics covered include updating data sources, committing changes to data sources, managing data integrity,  more...

WCF Contracts Behaviors and Data Management WCF Contracts, Behaviors and Data Management Microsoft This course shows how to create and optimize .NET Windows Communication Foundation (WCF) service contracts, data contracts, and message contracts according to the requirements of a WCF application. It details the roles of channels and how to choose an appropriate binding for an application. It also covers how to implement different data  more...

Activities Rules and Conditions in WF with VB 2008 Activities, Rules and Conditions in WF with VB 2008 Microsoft Visual Studio 2008 and the .NET Framework 3.5 provide developers with a variety of ways to manage the execution of Windows Workflow Foundation (WF) applications. This course explores how to use activities, rules, and conditions to control the way WF applications execute. Specific topics covered include creating and using  more...

Transactions Compensations and Runtime Services in WF with VB 2008 Transactions, Compensations and Runtime Services in WF with VB 2008 Microsoft Visual Studio 2008 and the .NET Framework 3.5 provide developers with a variety of ways to manage transactions, compensations, and runtime services in Windows Workflow Foundation (WF) applications. This course explores how to use these techniques to control the way WF applications manage a large number of  more...

SQL Server 2008 Database Management SQL Server 2008: Database Management Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Implementation and Maintenance (Exam 70-432) Database maintenance is an ongoing task for SQL Server 2008 administrators. This requires the integrity of the database to be checked, the database size to be kept to a minimum by ensuring the files are the correct sizes, and maintenance tasks  more...

SQL Server 2008 Data Management SQL Server 2008: Data Management Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Implementation and Maintenance (Exam 70-432) SQL Server 2008 provides table and index partitioning to allow data to be stored across multiple filegroups within a database. This makes tables and indexes that contain large amounts of data more manageable. Partitions in the database may need to  more...

Creating Modifying Table Index Partitions in SQL Server 2008 Creating & Modifying Table & Index Partitions in SQL Server 2008 Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Database Development (Exam 70-433) SQL Server 2008 offers the use of partitions to manage subsets of data for large tables and indexes. Partitions can be used to improve the read/write performance on tables within a database by allowing the data within tables  more...

Performing Advanced Query Techniques in SQL Server 2008 Performing Advanced Query Techniques in SQL Server 2008 Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Database Development (Exam 70-433) Transact-SQL offers advanced query techniques, such as built-in aggregate, scalar, and ranking functions, and common table expressions to manipulate the result set for a query. To manipulate the result sets and generate rollup  more...

Implementing SQL Server 2008 Integration Services Implementing SQL Server 2008 Integration Services Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Business Intelligence Development and Maintenance (Exam 70-448) Microsoft SQL Server 2008 offers a combination of powerful Business Intelligence services to help clients develop and manage sophisticated business intelligence solutions. With the Database Engine at its core,  more...

Maintaining SQL Server 2008 Reporting Services Maintaining SQL Server 2008 Reporting Services Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Business Intelligence Development and Maintenance (Exam 70-448) Administration and maintenance of Microsoft SQL Server 2008 Reporting Services and its components is key in providing customers and clients access to the Business Intelligence information they need. This course  more...

Implementing SQL Server 2008 Analysis Services Solutions Implementing SQL Server 2008 Analysis Services Solutions Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Business Intelligence Development and Maintenance (Exam 70-448) SQL Server 2008 Analysis Services gives you the opportunity to take the vast amount of information in your databases and analyze it so that you can use the information to improve your overall business.  more...

Oracle Database 11g R2 Installation Oracle Restart Oracle Database 11g R2: Installation & Oracle Restart Oracle Oracle Database 11g Release 2 offers a unique scale-out technology with a single database instance, lower server and storage costs, and increased availability and scalability. It also provides customers with improved user service levels, reduced down-time, and more efficient use of IT resources as well as an increased level of  more...

Oracle Database 11g R2 ASM Storage Partitioning Enhancements Oracle Database 11g R2: ASM, Storage & Partitioning Enhancements Oracle Oracle Database 11g Release 2 provides many improvements from its previous releases. This includes enhancements to ASM and storage to improve performance and to reduce server maintenance down time. This course identifies the enhancements in each of these areas. It also demonstrates how to use ASM fast mirror resync,  more...

Oracle Database 11g R2 Using Change Management Solutions Oracle Database 11g R2: Using Change Management Solutions Oracle Oracle Database 11g Release 2 is designed for data center environments that are rapidly evolving and changing to keep up with business demands, enabling DBAs to manage change effectively and efficiently. Oracle Database 11g Release 2 offers significant advances in the areas of automatic diagnostics, supportability, and change  more...

Oracle Database 11g R2 SQL Monitoring Performance Enhancements Oracle Database 11g R2: SQL Monitoring & Performance Enhancements Oracle Oracle Database 11g Release 2 offers improvements and new features to provide DBAs a better way to monitor SQL commands in real-time and to allow the database to automatically manage its own memory and gather optimizer statistics. These features enable the DBA to ensure the optimal memory sizes are being used for the  more...

Oracle Database 11g R2 Backup Recover Archive Repair Data Oracle Database 11g R2: Backup, Recover, Archive & Repair Data Oracle Oracle Database 11g Release 2 offers new and improved features to ensure for continuous data access, even during unplanned failures and scheduled maintenance tasks. New RMAN features make it easier to backup, recover and duplicate databases in a timely manner while minimizing data loss. It also offers Flashback technology,  more...

Oracle Database 11g R2 Oracle Scheduler Secure Backup Oracle Database 11g R2: Oracle Scheduler & Secure Backup Oracle Oracle Database 11g Release 2 offers improvements to Oracle Scheduler that increases efficiency and usability. These include allowing users to get specific email notifications about job activities, triggering jobs to automatically execute when the specified file is received, enabling jobs to run on multiple nodes while managing  more...

Oracle Database 11g R2 Database Creation Instance Management Oracle Database 11g R2: Database Creation & Instance Management Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2 As an Oracle Database administrator, it is important to plan the database to ensure that the database software is installed properly. Planning involves the logical storage structure, the overall design,  more...

Oracle Database 11g R2 The ASM Instance Network Connectivity Oracle Database 11g R2: The ASM Instance & Network Connectivity Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2 Oracle Database 11g Release 2 offers Automatic Storage Management (ASM), which eliminates the need for many tasks that are required on a non-ASM storage environment by the DBA. Some of these tasks include  more...

Oracle Database 11g R2 Storage Structures User Security Oracle Database 11g R2: Storage Structures & User Security Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2 An Oracle database is divided into logical storage units called tablespaces. Oracle also provides Oracle-Managed Files (OMF), which eliminate the need for the DBA to directly manage the operating system files  more...

Oracle Database 11g R2 Managing Concurrency Undo Auditing Oracle Database 11g R2: Managing Concurrency, Undo & Auditing Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2 Oracle Database 11g Release 2 is designed to prevent multiple users from changing the same data at the same time by implementing locks. These locks are used to manage data concurrency and are implemented  more...

Introduction to Sales Introduction to Sales Sales is arguably the most important function in any business, yet it's one of the most difficult areas to master and manage successfully. There are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required  more...

Deployment Topology Availability Deployment Topology & Availability Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning SharePoint deployment topology and availability. This  more...

Sharpoint 2010 Design Sandbox Solutions Sharpoint 2010 Design & Sandbox Solutions Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate via defined workflows, set up web sites, manage documents, and access intelligence to make key business decisions. This course provides insight into planning a SharePoint taxonomy, and  more...

Designing a Sharepoint 2010 Physical Architecture Designing a Sharepoint 2010 Physical Architecture Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides an overview to planning SharePoint deployment, both logical  more...

Customizing the SharePoint 2010 User Interface Programmatically Customizing the SharePoint 2010 User Interface Programmatically Microsoft Microsoft Certified Technology Specialist SharePoint 2010, Application Development (Exam 70-573) Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into  more...

Developing SharePoint 2010 Web Parts Controls Developing SharePoint 2010 Web Parts & Controls Microsoft Microsoft Certified Technology Specialist SharePoint 2010, Application Development (Exam 70-573) Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into developing,  more...

Developing Business Logic Using SharePoint 2010 Webflows ECM Developing Business Logic Using SharePoint 2010 Webflows & ECM Microsoft Microsoft Certified Technology Specialist SharePoint 2010, Application Development (Exam 70-573) Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into  more...

Programmatically Working with Permissions the BCS Service Mode Programmatically Working with Permissions & the BCS Service Mode Microsoft Microsoft Certified Technology Specialist SharePoint 2010, Application Development (Exam 70-573) Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into  more...

Working with SharePoint Data Working with SharePoint Data Microsoft Microsoft Certified Technology Specialist SharePoint 2010, Application Development (Exam 70-573) Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into SharePoint data access via the Client  more...

SharePoint Server 2010 Object Model SharePoint Server 2010 Object Model Microsoft Microsoft Certified Technology Specialist SharePoint 2010, Application Development (Exam 70-573) Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into the SharePoint Server Object  more...

SharePoint Features Solutions SharePoint Features & Solutions Microsoft Microsoft Certified Technology Specialist SharePoint 2010, Application Development (Exam 70-573) Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into WCF Data Services, REST, SharePoint  more...

SharePoint Site Branding SharePoint Site Branding Microsoft Microsoft Certified Technology Specialist SharePoint 2010, Application Development (Exam 70-573) Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into Branding, Mater Pages, Themes, and CSS.  more...

Extending SharePoint 2010 Search Documents Extending SharePoint 2010 Search & Documents Microsoft Microsoft Certified Technology Specialist SharePoint 2010, Application Development (Exam 70-573) Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight on SharePoint Search, and  more...

Stabilizing Deploying SharePoint 2010 Components Stabilizing & Deploying SharePoint 2010 Components Microsoft Microsoft Certified Technology Specialist SharePoint 2010, Application Development (Exam 70-573) Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into SharePoint  more...

Getting Started With ADO NET 4 Connections Commands Using C 2010 Getting Started With ADO.NET 4 Connections & Commands Using C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Data Access (Exam 70-516) ADO.NET allows developers to create applications that are driven by data and services. This course identifies the various ways to manage ADO.NET connections and also details how to access data by using command objects and the  more...

Viewing Navigating Data with ADO NET 4 DataSets Using C 2010 Viewing & Navigating Data with ADO.NET 4 DataSets Using C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Data Access (Exam 70-516) The ability to view and navigate data in an efficient fashion is vital to any robust data application. This course explains how to accomplish this using ADO.NET DataSets and Visual C# 2010. Specific topics covered include how to  more...

Updating ADO NET DataSets With C 2010 Updating ADO.NET DataSets With C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Data Access (Exam 70-516) ADO.NET DataSets allow developers to easily update and manage data sources using Visual C# 2010. This course examines how DataSets are used to update source data and also how to manage the integrity of the data being updated. Specific topics covered include  more...

Planning Projects with Project Server 2007 Planning Projects with Project Server 2007 Microsoft Microsoft Certified Technology Specialist Project Server 2007, Enterprise Project Management (Exam 70-633) Successful projects are the result of successful project plans. By combining the use of Microsoft's Office Project Professional with use of Office Project Server, a project manager has the tools to manage and oversee all aspects of  more...

Proven success in building an E-business Before you invest, learn the essentials of running an on-line business and avoid getting ripped off! This is an intense course designed to teach you the basics of building your own Internet business. If you think putting up a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business  more...

How To Master Time Management This course is designed to show students how to use the tools of Microsoft Outlook 2002 to manage time. It combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs. The course is designed to show students how to use the tools of Microsoft  more...

Office 2000 Introduction This course introduces students to Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000, as well as containing a section on time management. Students will learn basic features from each one of these courses and gain an introductory knowledge of the applications. They will also learn some techniques to manage time more effectively. Office 2000 Introduction This course introduces students to  more...

Manufacturing Statistics Personal Training Library The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement Systems Analysis. The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement  more...

Six Sigma Black Belt Personal Training Library The Black Belt Library gives one learner access to our four core Black Belt courses: FMEA Investigator, Advanced SPC, Measurement System Analysis, DOE: Screening Experiments. It is recommended that you take the Green Belt Library as a prerequisite for the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project  more...

Blackboard Basics for K12 Learn the basics of Blackboard, one of the nation's leading online course tools. Prepare and post documents in a course shell, use outside resources, and create discussion threads, prepare tests, and design quizzes. Blackboard Basics is a twenty-one day online course which is designed to not only teach you about the online classroom but to immerse you in it so that you are experiencing and  more...

QPRT Suicide Risk Assessment and Training Demonstrate a greater return on investment, develop and maintain formal procedures for increased productivity and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals. Managers must master the  more...

Adobe PhotoShop CS Receive a fundamental understanding of the concepts of Adobe ™s PhotoShop CS by learning basic color correction, touch-up, image manipulation, and document management techniques. Adobe PhotoShop CS From professional graphic design to in-house image management, Photoshop is today?s tool of choice. Learn basic color correction, touch-up, image manipulation, and document management  more...

Adobe PhotoShop CS to CS2 Upgrade If you are making the move from PhotoShop CS to CS2, this course will help you get up to speed quickly. Adobe PhotoShop CS to CS2 Upgrade If you?re making the move to Photoshop CS2, this course is a must have. It will quickly bring you up to speed on what?s new and how to make the best use of new features like Adobe? Bridge, vanishing point, multiple layer control, smart object, image warp, and  more...

Build a Powerful Branding Strategy--Instructor-Led A Trump U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Build a Powerful Branding Strategy--Self-Directed A Trump U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Customer Service Plus The difference between success and failure in today ™s business environment is customer service. In this course you ™ll learn the basics of customer service and how to consistently provide high-quality customer service. User is given 1 year access to this course. Customer Service Plus The difference between success and failure in today?s business environment is customer service. In  more...

Demanding Customers The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn ™t right, but who is a customer, and who with skill will still be one in  more...

Electronic Commerce 3 Course Bundle The Electronic Commerce (E-Commerce) 3 Course Bundle is a compilation of Electronic Commerce - Introduction, Electronic Commerce- Strategies, and Electronic Commerce - Security Issues courses combined into one single bundled course. This bundle of 3 courses gives the student a good understanding of the history of Electronic Commerce, How the Internet and the Web provide the infrastructure for  more...

Introduction To HR Management Training & Certification Program Learn the basics of HR Management and earn a "Fundmentals of HR Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our HR Management Training & Certification Program provides details on the benefits side of working in the HR world. This course includes primers on the basic  more...

Oracle 10g OCA The demand for Oracle technical professionals is growing fast. Experienced or new to the profession you need to know what skills make you more attractive to employers. You will have 1 year access to this course but can complete it as quickly as you like to. Oracle 10g OCA The demand for Oracle technical professionals is growing fast. Experienced or new to the profession you need to know what  more...

Professional Bar Management Mastery Level Certification The hospitality industry continues to grow each year, creating a demand for skilled managers. One challenge facing bar and restaurant owners and managers is that most hospitality programs are long-term and expensive. This is due to the wide range of subject material, much of which is never applied in the real world. Thus, too many managers go without any formal training and often find themselves  more...

QuickBooks Pro 2005 Learn how to get the most out of Intuit's QuickBooks Pro 2005 software. This interactive training provides an easy to follow self-paced format. You determine when you want to learn and the instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World's most popular accounting software. Welcome to the  more...

QuickBooks Pro 2006 Learn how to get the most out of Intuit`s QuickBooks Pro 2006 software. This interactive, self-directed training provides an easy to follow self-paced format. You determine when you want to learn and the virtual video instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World`s most popular accounting  more...

SalesPlus Successful professional sales people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of  more...

The Art of Active Listening Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being  more...

Cisco CCNA Internetworking Technologies 2 This unit describes the standards and functions of the OSI reference model, Topologies used in a LAN, Fast Ethernet Options, and Topologies used in a Wan. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit describes the second and third layers of the OSI reference model, the  more...

Time Management The bottom line in many organizations is productivity. If you find yourself overwhelmed, working too many hours, or running behind, you may have room to improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more  more...

Work-Life Balance There are a number of historical, societal, and workplace factors that can cause employees to have difficulty maintaining balance in their lives. In this course, you will learn concrete ways to identify areas of imbalance in your work/personal life as well as best practices techniques to achieve more balance in life. As an extra added bonus, when you enroll you will be given up to one year  more...

Increase Productivity in 60 Minutes or Less The Increase Productivity in 60 Minutes or Less Library is a structured program focusing on three areas: Productivity with E-mail, Effective Time Management, and Efficient Meetings. This program works towards increasing productivity and efficiency throughout the workplace in just 60 minutes or less! As an extra added bonus, when you enroll you will be given up to one year access to this course.  more...

Customer Relations Organizations today are competing for consumers, so assuring that customers have a positive experience is a key aspect of any company ™s performance. This course highlights how customer relations relates to the bottom line, gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.As a extra added bonus, when you enroll you  more...

Working with Difficult People This course shows you how to identify and to manage a common issue at work - difficult people. You will learn about the people, situations, and interactions that can result in having a difficult time at work. The information presented in this course covers new ways to think about how to deal more effectively with difficult people and situations at work - by changing your thinking and trying some  more...

FMLA: What Supervisors Need to Know Family structure and parental roles have changed a lot over the past fifty years, and so have the laws about when employees can take time for their families. This course gives you an overview of what supervisors need to know about the Federal Family Medical Leave Act (FMLA) including how it affects organizations as well as how to implement it. You will gain valuable information on qualifying  more...

EEOC & ADA: What Supervisors Need to Know Discrimination is an issue that has profound ethical, legal, and personal implications for any organization. This course discusses the types of employment discrimination including Title VII of the Civil Rights Act, Equal Pay discrimination, Age discrimination and the provisions of the Americans with Disabilities Act (ADA). Armed with this information, you will be better able to identify and to  more...

FLSA: What Supervisors Need to Know Compensation for the work you do is very likely to be a key part of what takes you to the office each day. This course gives you a basic overview of the Fair Labor Standards Act (FLSA), which sets standards for the basic minimum wage and overtime pay. The FLSA affects most private and public employment settings, and requires employers to pay covered employees who are not otherwise exempt at least  more...

Valuing Diversity in the Workplace In today ™s increasingly diverse workplace, recognizing and valuing diversity has never been more important for an organization ™s success. The differences and similarities that we experience. The key to valuing differences is to be appropriate about recognizing them so that they don ™t hold us back from performing at the highest level possible. In this course, you will learn  more...

Effective Communication in the Workplace This course gives an overview of verbal and nonverbal communication at work. You will learn about how communication works, how it can break down, and how you can improve the likelihood that you can be more effective in your interactions at work. A key aspect of this course is the use of interactive exercises that involve learning more about active listening and explaining yourself effectively at  more...

International Finance Perhaps you have wondered how one can successfully navigate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide  more...

Managing the Execution and Control of IT Projects Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this  more...

Hazardous Waste Generator Awareness This one-hour course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of Generator Status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the RCRA regulations. Thus,  more...

A Workable Solution for Internal Clients One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You  more...

Sales Skills Gaining Customer Commitment In Sales Skills: Gaining Customer Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In  more...

Frontpage 2000 Expert User C ourse Overview This course prepares IT Professionals to create, organize and manage a Web using FrontPage 2000. L earn To: Import and modify an existing Web. Customize a FrontPage Web. Client-server interaction. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic  more...

NetWare 5 Administration - Part 2 C ourse Overview This course is the second in a five-part series on Novell NetWare 5 Administration. This course covers Novell Distributed Print Services (NDPS) and managing the file system. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Set up and configure network printing  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 Course Overview This is the second course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Identify the static and dynamic routing process. Implement  more...

Word 2000 Fundamentals Course Overview This course provides participants with the fundamental skills to use Microsoft Word 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and insert text in a Word document; format text in a document; send and save files in Word; and manage and organize documents. L earn To: Create and insert text in a Word  more...

Frontpage 2000 Expert User Course Overview This course prepares IT Professionals to create, organize and manage a Web using FrontPage 2000. L earn To: Import and modify an existing Web. Customize a FrontPage Web. Client-server interaction. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic  more...

Exchange Server 5 5 Design Implementation - Part 3 Course Overview This is the third course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the functions and configure a Dynamic RAS connector. Identify selection and routing mechanisms used by the MTA to  more...

NetWare 5 Administration - Part 2 Course Overview This course is the second in a five-part series on Novell NetWare 5 Administration. This course covers Novell Distributed Print Services (NDPS) and managing the file system. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Set up and configure network printing services  more...

Lotus Domino R5 System Admin Part 9 Managing a Notes Domino Env Course Overview This is the ninth course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to identify the components of Domino Administrator, the server list, tabs, and tools; and manage a Domino environment. L earn To: Identify the components of Domino Administrator, the  more...

SQL and PL SQL Data Retrieval Techniques Course Overview This course is the second in a three-part Oracle series that is based on the ILT course Introduction to Oracle: SQL and PL/SQL. This course describes how to access data from more than one table using joins and aggregating data using group functions. This course also describes how to embed a SQL statement in a clause of another SQL statement to enhance the power of SQL queries.  more...

SQL and PL SQL DML and DDL Course Overview This course is the third in a three-part Oracle SQL series that is based on the Oracle ILT course, Introduction to Oracle: SQL and PL/SQL. Using the Oracle SQL*Plus environment, this computer-based training course uses Structured Query Language (SQL) to create and populate Oracle database tables. Learners create tables and other database objects and learn to maintain and modify  more...

Oracle8i Backup and Recovery Troubleshooting Recovery ...res and usage guidelines of a standby database and how to manage one. L earn To: Identify the ways of handling different types of errors. Identify and diagnose errors and detect corruption by using different tools. Identify and understand the recovery process for a database running in noarchive mode and recover a failed database. Identify and understand the complete recovery  more...

Exchange 2000 Server--Part 4 Connectivity Course Overview This course presents training in skills that administrators need to monitor and manage Exchange 2000 Server connectivity. Activities covered include monitoring, managing and troubleshooting messaging connectivity, managing messaging queues, and monitoring link status. The course also covers configuring and monitoring client connectivity and diagnosing and resolving client  more...

Oracle Database 10g Administration Workshop I Part 1 Learners will gain a conceptual understanding of the Oracle database architecture and how its components work and interact with one another. Learners will be taught to create an operational database and properly manage the various structures in an effective and efficient manner including performance monitoring, database security, user management, and backup/recovery techniques. Learn To:  more...

Oracle SQL for End Users--Part 2 Course Overview This course is the second in a two-part SQL for End Users series that is based on Introduction to Oracle: SQL and PL/SQL. In this course, the learner displays data from multiple tables by using equijoins, non-equijoins, and self joins. In addition, this course introduces the use of group functions in a SQL statement to display information about groups of rows in the database.  more...

BizTalk Server 2000 Part 4 Components Solutions Troubleshooting Course Overview This is the fourth course in a five part series that presents the knowledge and skills necessary to create application integration components (AICs) for use with BizTalk Messaging Services. It also covers the deployment and management of an automated business process between trading partners using BizTalk Server 2000. In this respect, it presents a type of practical application  more...

Oracle9i SQL Data Retrieval Techniques This course covers joins, group functions, subqueries, and the iSQL*Plus report variables. Additionally, this course shows students how to access data from multiple table using joins, aggregate data using group functions, create subqueries, and use iSQL*Plus commands to create customized queries. Learn To: o Identify the four Oracle join types used to display data from more than one table. o  more...

Self Development Increasing Your Assertiveness In Self-Development: Increasing Your Assertiveness, participants learn how to identify the sources of their self-esteem and then use techniques, such as good verbal communication skills, to enhance their self-esteem. Participants also learn how to manage conflict and their emotional responses to various situations in order to become more assertive. Learn To  more...

Self Development Improving Your Memory Self-Development: Improving Your Memory offers the student an overview of information required to understand and enhance his or her memory, as well as information about how to become organized. The program details how to overcome everyday forgetfulness, how to use mnemonic devices, and how to manage information. In addition, the program examines how lifestyle can affect the performance of the  more...

Time Management Planning Your Day Time Management: Planning Your Day gives students an overall view of how to manage their time on a daily basis to increase their productivity. The program covers how to develop a daily plan, how to manage technology, and how say ''no'' to doing too much. The program focuses on planning, scheduling, and concentration skills. It also covers how to handle e-mail, the Internet, and the telephone  more...

MS Win XP Install Admin Part 5 Disk File Mgt This is the final course in a five part series in the Microsoft Windows XP Installation and Administration curriculum. It covers how to work with basic and dynamic disks, manage drive letters, paths and defragmenting volumes on computers running Microsoft Windows XP Professional. It also teaches how to configure and manage various file systems, manage data compression, and secure data by using EFS  more...

Organizational Skills Managing Information In Organizational Skills: Managing Information, managers and employees learn how to assimilate and make the best use of the stream of information that flows through their work environment on a daily basis. They explore ways to process, retain, prioritize, and preserve messages and data that are key to their productivity and effectiveness. Learn To Appropriately  more...

Windows 2000 Implementing Security Part 3 In this course, participants learn about Public Key Infrastructure (PKI) and certificates. Encrypting File System (EFS) is also covered. Finally, the learner is guided through the process of extending the network to partners and how to manage partner accounts. Learn To: • To match components of Public Key Infrastructure (PKI) with their descriptions.  more...

Windows 2000 Implementing Security Part 3 In this course, participants learn about Public Key Infrastructure (PKI) and certificates. Encrypting File System (EFS) is also covered. Finally, the learner is guided through the process of extending the network to partners and how to manage partner accounts. Learn To: • To match components of Public Key Infrastructure (PKI) with their descriptions.  more...

Quicken 2003 Deluxe - Personal Finance Mgmt This course teaches you how to use Quicken Deluxe 2003 to manage your finances. You will learn about the basic set up of Quicken software. The course guides you through working with categories, accounts, transactions, budgets, and reports. You will also learn about using online banking and using the Internet to work with your finances. Learn To Match features of  more...

Business Accounting Accounting for Liabilities Business Accounting: Accounting for Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the  more...

Interpersonal Communication Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...

Conducting Meetings Managing a Meeting Conducting Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead  more...

Change Management Adapting to Change Change Management: Adapting to Change develops participants' ability to effectively handle organizational changes. It familiarizes them with the three phases of the transition process, enabling them to understand their own-and others'-needs and responses at each phase. Learn To Distinguish between change and transition. Understand the  more...

Project Management Essentials Planning a Project Project Management Essentials: Planning a Project offers the student an overview of the information required to identify project participants, goals, objectives, activities, and constraints. The program details project activities, activity dependencies, and activity analysis. Learn To Identify a benefit of project planning. Identify  more...

Team Management High Performance Teams In Team Management: High Performance Teams, you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader, you will successfully release your company's product before the competition and save your company. Learn To  more...

Team Conflict Overcoming Conflict with Communication Team Conflict: Overcoming Conflict with Communication offers the student information for understanding and using communication to resolve conflict in a diverse team. The program covers the communication process, explains strategies for managing conflict, and lists guidelines for effective communication during team conflict. Learn To • List in order the  more...

Virtual Team Mgmt Managing Virtual Team Relationships In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary  more...

Project Teams Building a Project Team Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Learn To Identify the levels of need being met according to Maslow's  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery ...res and usage guidelines of a standby database and how to manage one. L earn To: Identify the ways of handling different types of errors. Diagnose errors and detect corruption by using different tools. Understand the recovery process for a database running in noarchive mode and recover a failed database. Understand the complete recovery process for a database in  more...

Windows NT Server 4 0 Implementing Directory Services Course Overview This is the first course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series enables participants to design, implement, and support the Windows NT Server network operating system  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 This course provides learners with instruction in the systematic process of accomplishing an upgrade to Windows 2000 from NT 4.0. An important distinction should be made between the content which this course covers and the content covered in Part 2 - Upgrading. This course covers restructuring a complete redesign of the domain structure, usually resulting in fewer, larger domains. Restructuring is  more...

Self Development Balancing Your Personal Professional Life In Self-Development: Balancing Your Personal and Professional Life, individuals learn how to establish priorities and make their daily life reflect those priorities. They explore ways to identify and manage the sources of stress in their life and pursue lifestyle changes in order to help manage various sources of stress. Learn To Differentiate among values, needs,  more...

Telephone Skills Handling Difficult Calls This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and  more...

Project Leadership Overcoming Obstacles Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. Learn To Identify strategies to help  more...

Moving from Technical Professional to Mgr Series Managing Personnel This course teaches key skills for team building, team leadership and team management. It begins with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development, training and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To:  more...

Ethics and Professional Knowledge What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities.Project managers must also be aware of their professional duty to contribute to  more...