Instructor Led Management Training in Egypt

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Management Training Seminars and Classes
From Contacts Plus
AT&T Certification for Supervisors The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...
AT&T Certification for Managers ...ategy "goal setting formula" Fundamental of project management in call centre environment Vendor management selection criteria Review the competency profiles for effective hiring Effective reward and recognition programs / Career development and management Examine the evolution components of the digital revolution Discuss the benefits and caveats of computer  more...
Performance Management instructor led trainingworkshop / seminar ...management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the aims of  more...
Project Management instructor led trainingworkshop / seminar ...management represents a vast array of principles, skills, tools, and techniques designed to help people or organizations select and design an undertaking, envision a successful outcome, schedule phases and milestones, minimize risk, and measure progress. In this program we will highlight various project management knowledge areas which cover project management context Key Learning Objective  more...
Interviewing Skills instructor led trainingworkshop / seminar Key Learning Objective and Outcomes: By the end of this program , participants will have been able to: Analyze Position & the Mandatory Success Factors Identify Beginning the Selection Process Recognize the relationship between the Resume and the Interview . Be Aware of the right questions, Pre-Employment Tests and checking references. Be Familiar with Pre-Employment  more...
Coaching For Success instructor led trainingworkshop / seminar Key Learning Objective and Outcomes: By the end of this programme, participants will have been able to: Understand Definition and Benefits of Counseling and Coaching. Recognize Why Managers Avoid Coaching or Counseling. Realize Characteristics of Effective Coaches and Counselors. Identify When to Counsel or Coach. Master How to Give and Receive Feedback. Recognize  more...
Discipline Management instructor led trainingworkshop / seminar In our culture, discipline can is a major problem facing corporate. In this course you will get your hand on the causes and solutions to beneficial discipline management. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the purpose and reasons for implementing the companya ™s disciplinary procedure. Know the  more...
Business Writing Skills Program group study and discussion Program Overview: We are living in a time when effective business writing and communication skills are essential. Business writing styles have changed. If you or your team are not using updated business writing techniques, you may be jeopardizing a new deal, an ongoing project, or a successful client relationship. A great deal of our business is now done over the Internet and through email.  more...
Outsourcing Management instructor led trainingworkshop / seminar This program was designed to highlight the importance of outsourcing models, advantages of the outsourcing and how to benefit from it. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand what is outsourcing mean Understand the models of outsourcing Chose the right partner to be the outsourcing Target  more...
Stress management instructor led trainingworkshop / seminar ... you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong. This program is designed to help you reduce stress, identify where it is coming from and provide you with tools, techniques and strategies to keep it under wrap. Key Learning Objective and Outcomes: By the end of this  more...
Time Management instructor led trainingworkshop / seminar ...management is a set of skills, tools, and systems that work together to help you get more value out of your time with the aim of improving the quality of your life, we all know that everything takes longer than we believe it will. Plan as you may, you will almost always run out of time before you run out of work. This program is designed to improve your time management skills so you can work  more...
Workforce management instructor led trainingworkshop / seminar ...ight time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or a supervisor. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to:  more...
Change Management instructor led trainingworkshop / seminar a It's not that some people have willpower and some don't. It's that some people are ready to change and others are not.a Change is ever-present in our society. It is the only constant we can count on. The way employees deal with these changes, will make or break the organizationa ™s ability to survive and remain competitive. This program provides the knowledge and skill practice to  more...
Conflict Management instructor led trainingworkshop / seminar ...ent and wasted resources. By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this course aims to turn conflict into a productive force. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Identify exactly what conflict is, why it arises and how it can be utilized for  more...
Crisis Management instructor led trainingworkshop / seminar ...management is accomplished through prompt response, early and continuous communication and effective execution. In this course, youa ™ll respond to crisis in a deferent and efficient way. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the elements and Steps to crisis management. Identify Crisis management  more...
Master Outbound Skills instructor led trainingworkshop / seminar ...h the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive calls, including calls for building relationships with prospective customers. Key Learning Objective and Outcomes: By the end of this  more...
Complaints handling instructor led trainingworkshop / seminar The way that your frontline staff work with your customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it  more...
Customer Loyalty and Retention Program workshop / seminar ... the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to embark upon a customer satisfaction measurement project, or if you need to re-think or redesign the current satisfaction measurement program in your company. Key Learning Objective and Outcomes: By  more...
Customer Relationship Management ...Management navigation is becoming increasingly important in todaya ™s competitive business world. Customer expectations are always increasing, and business services must increase along with these expectations. CRM is the method through which businesses can connect with their customers and therefore serve them better. Businesses with successful CRM strategy and applications will notice a  more...
Complain Handling and Resolution ...eate customer value? So effective and efficient complaint management is essential to the provision of quality service and to establish and maintaining a harmonious and productive environment. This two days workshop explores the causes of such complaint, and suggests general and specific complaint handling strategies that people can use every day. How You Will Benefit, objectives: By the  more...
Managing Customer Service Managing Customer Service Target Audience: HR Team, Managers, Heads of Department and Directors in customer service environment Program Duration: 2 days Program Overview: The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This two days workshop will provide you with an opportunity to explore your responsibilities within  more...
Selling Smarter Cross Up Selling Techniques Selling Smarter, Cross & Up Selling Techniques Target Audience: All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: Ita ™s no secret that selling has changed in recent years. We are all working harder, with more responsibilities. High pressure selling is no longer effective. Customers want involvement. They want to be recognized and  more...
Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet  more...
Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of  more...
Get organized for peak performanceTime Management ...Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space, organize your work flow, learn how use your  more...
Negotiating For Results Negotiating For Results Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental  more...
Working Smarter Using Technology to Your Advantage ...computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software. Communicate better with the IT department. Make the best software and training choices. Be able to set an IT budget. Keep employees safe and healthy. Develop and implement a system usage policy. Implement policies for dealing with company property. Decide whether or not employees  more...
The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are  more...
Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly  more...
Celebrating Diversity in the Workplace ...nique for dealing with inappropriate behavior. Develop a management style to encourage diversity. Know what to do if you or one of your employees feels discriminated against. Program Contents: What diversity and related terms mean. How has diversity changed your world? Understanding and identifying stereotypes. Using politically correct language. The four cornerstones of  more...
Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that  more...
How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence:  more...
Getting Employees Off To a Good Start Getting Employees Off To a Good Start Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating  more...
Managing Employee Performance Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into  more...
Employee Dispute Resolution Mediation through Peer Review ...Review process is. How employees file grievances and how management should respond. How a facilitator and a panel is chosen. What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process. What responsibilities and powers a panel should have. Questioning techniques. Why peer review panels fail and how to avoid those pitfalls. Program  more...
Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course  more...
Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you  more...
Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with  more...
Safety in the Workplace ...ng and decision making skills, and to explore performance management issues. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand the difference between a safety program and a safety culture. Have some resources to help you understand the regulations in your area. Be able to launch a safety committee. Understand how to identify  more...
Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to  more...
Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will  more...
Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of  more...
Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and  more...
The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will  more...
Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita  more...
Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and  more...
Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date  more...
Project Management Fundamentals ...Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments -  more...
Understanding Project Management ...Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that additional job done well,  more...
Business Etiquette ...e can damage your career. If you are newly appointed to a management position, or if you interact with people you dona ™t know on a regular basis, this workshop can help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this workshop will allow you to take a quantum leap forward in skill,  more...
Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you  more...
Control Anger Before It Controls You Anger Management ...Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do  more...
Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about  more...
Skills for Administrative Assistant ...kills, make a good first impression, and develop personal management skills. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand the importance of professional presence on the job. Learn how to self-manage to become more effective and efficient. Improve your communications skills, including listening, questioning, and being more  more...
Secrets of Change Management ...Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the program,  more...
Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then  more...
Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be  more...
Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been  more...
Business Leadership Becoming Management Material ...Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting  more...
The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the  more...
Conducting Effective Performance Reviews Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ™ve always done, youa ™ll always get what youa ™ve always got. a And, remember what the German philosopher Goethe  more...
Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an  more...
Change and How to Deal With It ...ith the reality of implementing changes imposed by senior management. Managers who have an understanding of the dynamics of change are better equipped to analyze the factors at play in their own particular circumstances, and to adopt practical strategies to deal with resistance. This two days workshop will help you deal with change and will give you strategies to bring back to your employees.  more...
The Art of Making Meetings Work ...e familiar with; Understand the value of meetings as a management tool. Recognize the critical planning step that makes meeting time more effective. Identify process tools that can help create an open and safe forum for discussion. Develop and practice techniques for handling counterproductive behavior. Program Contents: The basics for effective meetings. The best and the worst of  more...
Dealing with Difficult People ...rogram Overview: Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and  more...
AT&T Certificate for Call Center Team Leaders instructor led traininggroup study and discussionworkshop / seminar ...ng. We are experienced instructors in Contact Center Management and consulting in the MENA Region. We believe our experience makes the difference and that sets the AT&T College of Call Center Excellence apart. For managers looking to enhance their skills and insights on a wide range of subjects there is no better program. The courses include lectures, case studies, individual & group  more...
AT&T Diploma for Agents instructor led trainingworkshop / seminar Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them. This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path  more...
AT&T College of Call Center Excellence For Agents instructor led traininggroup study and discussionworkshop / seminar The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...
From SETTEC
Finance for Non-Financial Managers group study and discussioncourseware By the end of this course, you will be able to: a Understand basic accounting principles and terminology a Determine the nature and objectives of financial management a Define accounting as an information system. a Understand the process of finance and investment decision making a Analyze enterprisea ™s liquidity, profitability and activity strength a Identify uses and  more...
Integrated Management System Internal Auditing-IMS group study and discussioncoursewareworkshop / seminar Integrated means combined; putting all the internal management practices into one system but not as separate components. For these systems to be an integral part of the company's management system there have to be linkages so that the boundaries  more...
Supply Chain Management group study and discussioncourseware With modern developments, the enterprisea ™s procurement, manufacturing, warehousing, distribution, transportation, and information systems must be aligned to efficiently serve the ultimate customer. This course focuses on effective planning and management of highly integrated product and information flow from sub-suppliers, through the organization, to the customer and the consumer. The  more...
ISO 9001-2008 Quality Management Systems and Implementation group study and discussioncourseware The process of a systematic examination of your system performed at predefined time intervals to give you a feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results.  more...
Balanced Scorecards group study and discussioncourseware ...ectives that drive both performance and behavior. It is a management system that uses measurement to provide feedback on internal processes and external outcomes in order to improve strategic performance and operational results. The Balanced Scorecard has become established management best practice for many of the worlda ™s leading businesses. We can conveniently think of BSC as consisting  more...
Advanced Presentation Skills Workshop group study and discussioncourseware ...nt in your organization to be noticed amongst colleagues, management and customers? Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven? "Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management positions within an  more...
Leadership Development Team Building group study and discussioncourseware ...ship. Recognizing the difference between leadership and management. Get to know how do leaders lead? Familiarize with the Employee performance management. Improve the leadership and self and others motivational skills. Familiarize participants with better method for managing people. Identify motivation difficulties and assist managers and employees to conduct it. Highlight the  more...
Mastering Project Management group study and discussioncourseware Define Project Scope Plan a Project Manage Project Quality Schedule Project Activities and Deliverables Budget for Projects Control Project Costs Develop Project Teams Manage Contracts And Procurement Optimize And Control Project Communication  more...
Environmental Management Systems ISO 140012004 Environmental Auditing group study and discussioncourseware * Introduction to ISO 14001: 2004. * Environmental Aspects/ Impacts (workshop WS2). * Resources, rules, responsibility and authority. * Monitoring and measurement. * Audit types.  more...
Human Resources Management group study and discussioncourseware This course is designed for all managers who relay on their personnel performance to improve their ability to achieve customer satisfaction and their business goals. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.  more...
Knowledge Management group study and discussioncourseware ...management and your full leadership potential * Refine your leadership styles for the benefit of your team and department to develop KM. * Develop adaptability in dealing with different people to extract the tacit knowledge * Enhance decision making skills in the light of knowledge management philosophy * Apply effective knowledge management skills in your  more...
Occupational Health Safety Management Systems OHSAS 180012007 group study and discussioncourseware Introduction to OHSAS 18001: 2007. OH&S policy (Workshop WS1). Determining necessary controls (Workshop WS4). Recourses, authority and competence, training & awareness. Non conformity, corrective and preventive action.  more...
Strategic Brand Management group study and discussioncourseware Market Behavior Brand Management Brand Strategy Performance Measurement Case Studies / Projects  more...
Safety Audit group study and discussioncourseware Systematic evaluation of the safety and health situation is an important facet of the company operations which contributes to the company objectives. Don't wait for accidents to happen before you investigate and inspect. Safety and health consciousness tends to slip, and it's your job to be sure that that doesn't happen. A well-prepared and well-executed safety audit/ inspection can make a  more...
Organizational Development Change Management group study and discussioncourseware * The objective of the Organization Development Seminar is to get people introduced to the concept of organization development & organizational change, and its importance in the fast growing market and information revolution. That in addition to role of effective leadership in the organization health and welfare of its clients & employees. The Organization Development Seminar will help you to:  more...
Management Supervision & Decision Making group study and discussioncourseware The objective of this intensive course is to provide participants with technical knowledge and practical training on the methodologies and tools of Management and Decision Making  more...
Successful Sales Performance and Account Management group study and discussioncourseware The a Successful Sales Performance and Account Managementa course enables participants to develop a structured account management approach in order to make them more effective at finding their own successful selling solutions. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa ™ teamwork, and  more...
Logistics Management group study and discussioncourseware More and more organizations worldwide want to develop products for global markets. At the same Time, they need to source material globally to be competitive. One of today's trends to solve this problem is outsourcing logistics or using third-party logistics (3PL) to manage complex distribution requirements. Organizations have developed strategic alliances with 3PL companies all over the  more...
Train the Trainer group study and discussioncourseware The objective of the a Train the Trainera seminar is to get people to know how to ultimately use their skills and proper deliver their training on individual and corporate levels. In this seminar you will learn: * The learning process and learning styles * Plan and prepare for training programmes * Understand how to effectively deliver training programmes * Be better able to  more...
Effective Waste Management group study and discussioncourseware ...management of wastes and environmental risks is critical for the reduction of costs and prevention of harm to humans. In this course, you will learn how to: * Enhance your leadership and management skills * Extend those skills into the domain of environmental and waste issues * Balance the roles of an effective manager and use management systems to control tasks * Use  more...
Effective Procurement Management group study and discussioncourseware ...management can save or waste money and it is the only way that Processes Required to Acquire Goods and Services from outside the Performing Organization. For Simplicity, Goods and Services, Whether One or Many Will Generally Be Referred to As a a Product In this course Procurement Management Is Discussed from the Perspective of the Buyer in the Buyer - Seller Relationship which, Can Exist  more...
Pricing and Profit Management group study and discussioncourseware Gain a deep understanding of the marketing and financial implications of tactical pricing and long-term strategic pricing and learn how to use specific pricing mechanism to secure your margin.  more...
Integrated Strategic Planning group study and discussioncourseware The workshop aims at providing participant with the management process and the basic required skills to develop their managerial level.  more...
Managing Time & Surviving Stress group study and discussioncourseware The objective of this time management seminar is to get people to know how to ultimately use their time, proper balance their business and personal life, and realize how to survive stress. In this seminar you will learn: * Working fewer hours with greater results. * Understanding how to contain and manage your stress. * Increasing your productivity. * Identifying priorities.  more...
Business Process Reengineering group study and discussioncourseware Business Process Reengineering (BPR) is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in key performance indicators like cost, quality, cycle time, and customer satisfaction. The latest information technology is implemented in new designs to provide breakthrough results in the vital performance measures. BPR has gained, over the past decade,  more...
Primavera Software group study and discussioncourseware Get started with Primavera 3 for Windows through hands-on basic training. Participants will gain a thorough background in the concepts of planning and scheduling while learning P3. This course will lead you through a series of workshops that will create and track an entire project to completion utilising the three basic elements of project management: schedule, resources and costs. This course is  more...
Maximizing Innovation And Problem Solving group study and discussioncourseware The Objective of this course is to familiarize the trainees with innovative thinking and how to practically think about solutions for the normal and stressful problems & challenges.  more...
Risk Management and Control group study and discussioncourseware ...management and control is the processing of identifying, analyzing and quantifying risks, responding to them with a Risk Strategy, and then perhaps most important of all; controlling them. On completion of the course the participants will be able to understand clearly the basic steps such as: * To be aware of the principles risk assessment & control. * To identify sources of risk  more...
ISO 10002 Guide for Customer Handling group study and discussioncourseware ...easuring what is important to them ... ISO 10002: Quality Management Guidelines for Complaints Handling in Organizations which is the latest quality management system standard to be released by the International Organization for Standardization, and focuses singly on processing customer complaints. A new ISO standard offers a solution for organizations on those occasions when the customer is  more...
Quality Assurance and Management group study and discussioncourseware Participants will be trained to gain: * An understanding of the basic quality concepts. * The ability to use quality tools for data analysis. * Knowledge of alternative quality measures. * The ability to use quality measurement and control tools. * The ability to identify quality improvement opportunities. * Knowledge of quality assurance and management systems. * The  more...
Advanced Internal Audit Analysis and Risk Management group study and discussioncourseware This course aims at the advanced and thorough study of internal audit and its relationship with internal monitoring in regards to different company activities. It also aims at the study of the analysis and management of risks that establishments are exposed to, especially credit risks.  more...
Tenders andContracts Management group study and discussioncourseware * Upon the completion of this course, candidates will be able to: o Conduct an End-to-End procurement process o Use the different procurement tools and techniques o Be better negotiators o Identify which type of contract to use, and when o Have better command of Contract Management o Better manage bidding and tendering processes  more...
Succession Planning Career Path group study and discussioncourseware * Setting an approach for successora ™s development within your organization * Defining the positions which are earmarked for great impact into your business * Develop calibers into vertical or horizontal role * Take the decision of developing from hiring internal pool of talent or external labor market supply * Identifying the required skills and competencies  more...
Integration of OHSAS 18001 Occupational Health Safety Management System and Environment Management System 14001 group study and discussioncourseware Safety, health and environmental issues have significant implications for organizations. Designed to complement Enterprise and the environment, this course will benefit anyone delivering or supporting health, safety and environmental initiatives, developing an emergency plan or needing basic risk assessment skills. It will help you to develop a multi-disciplinary perspective, embracing science,  more...
Preparing Emergency Management and Disaster Recovery Plans for Different Establishments group study and discussioncourseware ...has established a dire need for such emergency and crisis management programs so that these accidents could be controlled. The objective is to avoid future accidents and minimize losses in case of emergencies. It is essential for business owners and corporations to protect their financial interests and workers. Therefore a crucial need for preparing potential emergency and crisis management  more...
Diploma in Accounting Finance in Business Management group study and discussioncourseware Glossary of Words and Terms Used in Accounting This Alphabetical Section is designed as a "quick reference check" to help your further understanding of many: "technical" words and terms used in accounting; words and terms which have "specialised" meanings when used in accounting; words and terms whose meanings in accounting differ from their "everyday" meanings; which are introduced and  more...
The Millennium Manager group study and discussioncourseware This course is designed to better understand the importance of human capital in successful organizations. If a business is to excel, then managers need the proper tools to better manage, lead, motivate, coach and counsel their most valuable asseta namely human capital. Human capital management, knowledge management and the learning organization; are just but a few of the highlighted topics of  more...
The Strategic Role of HCM group study and discussioncourseware ...e Importance of Strategic HCM and Its Challenges with Top Management * To Understand the Role of HCM in Successful Organizations: Change, Competition, Value and CRM * To Adopt Competency-Based HCM for Better Hiring, Retention, Performance Evaluation and Succession Planning * To Adopt Motivation and Reward Programs to Increase Productivity and Efficiency * To Understand the  more...
Construction Contracts FIDIC group study and discussioncourseware ...management development in the construction industry rapidly enlarges. The Construction industry in Egypt consequently is in crucial need to cope with the global trends, changes and fierce competition. Due to open Market strategy of the GAT, new types of Partnerships and alliances in every business field have evolved. Especially in construction which as a consequence of the crucial need for  more...
Procurement Arena The Piles of Knowledge group study and discussioncourseware ...management can save or waste money and it is the only way that Processes Required to Acquire Goods and Services from outside the Performing Organization For Simplicity, Goods and Services, Whether One or Many Will Generally Be Referred to As a a Producta Organizations are increasingly dependent on third parties to provide goods and services which are critical to their performance. This  more...
Basic Concepts for the Application of Food Safety Management Systems group study and discussioncourseware Codex Alimentarius Commission, a joint FAO and WHO initiative, stated that "prior to the application of Hazard Analysis and Critical Control Point, HACCP System, to any sector of the food chain, that sector should already be operating according to the codex general principles of food hygiene, the appropriate CODEX codes of practice, and appropriate food safety legislation. Thus, the objective  more...
ISO 22000_2005 Food Safety Management Systems Documentation Implementation and Internal Audit group study and discussioncourseware ...management systems (FSMS) (ISO 22000: 2005) includes what made it the highest level of the activity of International Organization for Standardization (ISO) in the field of food safety and hygiene. The uniqueness of ISO 22000: 2005 is the main objective of its application to produce food products that don't cause any negative hygienic problems for the consumer. This will be achieved through  more...
From Next Levels Consulting
Career Coaching Workshop Duration: 3 days Description and Learning Objectives: At such time of financial crisis and changing markets, our awareness of the factors leading to excellent business performance is increasing day by day. Wellbeing and job satisfaction have been rated as major factors leading to excellence at business life and any other field. How many times have you met people who are not satisfied with  more...
Conflict Management ...onal viruses like anger, lack of assertiveness and stress management techniques N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -What is Conflict? -What is Conflict Resolution? -Understanding the Conflict Resolution Process -Conflict Resolution Styles with the Thomas-Kilmann Instrument a Collaborating a Competing a  more...
Presentation Skills Duration: 1 day Description and Learning Objectives How to Create And Deliver High-Impact Presentations At this programs conclusion, participants should be able to: -Identify the four essential components of a presentation. -Describe an audience analysis and why it is a needed step in a presentation. -Organize information in a clear and concise manner. -Create an attention-grabbing  more...
Time Management Skills ...ness in Office -Time Wasters a Time Savers Game -Time Management Matrix -Value of Time Management a Time Awareness To-Do-List -What is Time Management? * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Everyone Pre-requisites: None Schedule Please contact us for an updated schedule  more...
Team Building Skills Duration: 1 day Description and Learning Objectives Tactics for Working Better Together At this programs conclusion, participants should be able to: -Describe the teambuilding process (Forming, Storming, Norming, and Performing). -Explain the four basic behavioral styles and how to manage each. -Demonstrate effective listening skills. -Rephrase blunt wording for better communication.  more...
Communicating with Influence Duration: 3 days Description and Learning Objectives After attending this program participants will be able to: -Demonstrate the use of open and closed questions. -Identify your behavioral style and its unique challenges. -Describe a model of feedback, communication, and listening. -Set SMART goals. -List tactics for dealing with difficult people. -Organize information in a clear and  more...
Basic Communication Skills Duration: 1 day Description and Learning Objectives After attending this program participants will be able to: -Identify common communication problems that may be holding them back. -Develop skills in asking questions. -Identify what their non-verbal messages are telling others. -Develop skills in listening actively and empathetically. -Enhance their ability to handle difficult  more...
Negotiation Skills Duration: 1 day Description and Learning Objectives How to Get What You Want ! After attending this program participants will be able to: -Identify possible negotiation outcomes. -List the eight steps of the negotiation process. -Understand and identify different behavioral styles and adapt as necessary. -Apply techniques for successful negotiation by successfully answering case studies  more...
Effective Marketing Communication Duration: 3 days Description and Learning Objectives Developing the promotion program involves eight basic steps which can be applied to most promotional situations. The process should be treated in the manner of integrated marketing communication such that no element of communication with customers, consumers, employees, stakeholders or society at large is forgotten. The whole process should  more...
Designing and Managing Services ...e increasing emphasis worldwide on services marketing and management, it is important to look at services and their special characteristics, and consider what knowledge and skill we need to market them successfully. At this programs conclusion, participants should be able to design, understand, market and manage services. N. B. Content can be modified (Customized) as per customers  more...
Distribution Decisions and Logistics ...s worldwide. As mentioned in earlier topics, relationship management means taking particular care to foster and manage the links between the organization and its customers. This is just as true for the network of businesses in the product supply chain as it is for the end consumer. In todaya ™s fast-paced world of supply networks, a company must foster the highest degree of efficiency in  more...
Pricing Strategy and Decisions Duration: 3 days Description and Learning Objectives Price has always been one of the more important marketing variables because it is so visible. Despite the increased role of non-price factors in the modern marketing process, price remains a critical marketing element, especially in highly competitive markets. Competition and more sophisticated buyers have forced many retailers to lower  more...
New Product and Brand Decisions Duration: 3 days Description and Learning Objectives Product strategy decision makers in most firms recognize the financial necessity of managing existing products and the competitive advantages of regularly developing new products and services. Mature and declining products eventually must be replaced with newer products. New product development strategy thus is one of the most important  more...
Market Segmentation Target Marketing and Market Positioning Duration: 3 days Description and Learning Objectives When we look more closely at the needs and wants of customers, we discover that many buyers share similar preferences for products and services that satisfy those needs. Although we all like to feel that we are unique in what we need and want in life, we find that many others share the same unique desires. Consequently, most markets can be  more...
Marketing Information Marketing Research and Market Demand Duration: 3 days Description and Learning Objectives How do we know who the customers are and what they want or need? Only through the systematic gathering and analysis of market and consumer data can we hope to know the answer and to compete successfully with other companies who make it their business to know who their customers are and how well they perceive the products and the company.  more...
Know Your Customer Understanding Buyer Behavior Duration: 3 days Description and Learning Objectives Consumer markets and consumer buying behavior have to be known and understood before sound marketing plans can be developed. Marketers need to know the complex interactions that influence purchase behavior. At this programa ™s conclusion, participants should be able to -Know about current and potential customers that will enable them  more...
Marketing Strategy and Planning Duration: 3 days Description and Learning Objectives At this programs conclusion, participants should be able to : Know how to develop appropriate marketing Strategy and write a good marketing plan N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Corporate and division strategic planning a defining the corporate vision  more...
Fundamental Marketing Concepts ...g versus relationship marketing a Customer relationship management (CRM) a Company orientations and the holistic marketing concept -Core marketing concepts a Target markets and market segmentation a The Market Place a Needs and wants -Value and satisfaction a Marketing tools and concepts -The new marketing realities. * All courses are delivered by Certified instructors (please  more...
Marketing for Non-Marketers Duration: 3 days Description and Learning Objectives At this programs conclusion, participants should be able to: Understand the necessity of adopting a holistic marketing orientation of all functions in the organization & be well acquainted with the principles of marketing. Any decisions taken by any function has an impact on the competitiveness of the organization. N. B. Content can be  more...
Defining Marketing The Art of Marketing ...e the participants to the basic elements of the marketing management process. -Identify and solve many business problems by using a marketing perspective. -This course will not turn the participant into a marketing wizard, but it will give him/ her a very broad understanding of what marketing is all about and the vital role that it plays in organizations. N. B. Content can be modified  more...
Employee Engagement and Retention Strategies Duration: 2 days Description and Learning Objectives: Research shows that engaged employees not only stay longer, but also perform better! Employee turnover is a common problem faced by companies in a changing market dynamics, increasing employee awareness and incremental pressure for performance. Turnover not only leads to a discontinuity in performance, increased recruitment and selection  more...
Coaching for Managers ...mance appraisal settings, as well as in cases of conflict management and when there is a need to improve an employeea ™s declining performance. By the end of the program, you will be able to: -Identify coaching contexts, principles -Understand coaching values -Understand how is this new a coachinga different from the old one -Understanding the Nature of Change & possible barriers  more...
Introduction to Psychometrics Duration: 1 day Description and Learning Objectives: Recruitment is a highly costly process, not only in terms of time, and money but in terms of the impact an incorrect hiring decision has on both performance and morale. Psychometrics has been introduced to the field of recruitment in an attempt to increase the efficacy of hiring decisions. A variety of psychometric tools is now available to  more...
Talent Performance Management ...competency based performance evaluation -The Performance Management Process -Coaching & Feedback -The Link between Performance, Job success profile and compensation -The link between Performance & Development -The 70-20-10 Rule -Talent Assessment & Talent Categories * All courses are delivered by Certified instructors (please contact us for more details about instructors  more...
Introduction to HR Management ...ing & Development -Compensation & benefits -Performance Management * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience Junior HR Practitioners, HR Generalists, HR business parteners and Business Managers Pre-requisites : None Schedule Please contact us for an updated schedule 02-22875381  more...
ITIL V3 Service Design ...n and Learning Objectives The course syllabus covers the management and control of the activities and techniques within Service Design, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Management and control of all Service Design activities -Management and application of Service Design concepts, inputs, outputs and  more...
ITIL V3 Service Transition ...escription and Learning Objectives The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Introduction to Service Transition -Service Transition Principles -Management and control of all Service Transition  more...
ITIL V3 Service Operation ...n and Learning Objectives The course syllabus covers the management and control of the activities and techniques within Service Operation, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Introduction to Service Operation -Service Operations Principals -Service Operation Processes -Common Service Operation Activities  more...
ITIL V3 CSI ...escription and Learning Objectives The course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Introduction to Continual Service Improvement -Continual Service Improvement Principles -Continual Service  more...
ITIL V3 MALC ...diate courses that leads to the ITIL Expert in IT Service Management recognition. This 5-day course immerses learners in the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. The candidates will gain  more...
ITIL V3 Service Strategy ...ket spaces -Conducting Strategic Assessments -Financial Management -Service Portfolio Management -Managing demand -Driving strategy through the Service Lifecycle -Understanding Critical Success Factors and risks -Prepare for the Service Strategy exam * All ITIL courses are delivered by Certified & Accredited instructors (please contact us for more details about instructors  more...
Basics of Virtualization and Cloud Computing ...alization Architecture. -Virtual machines deployment and management. -Virtual networks. -Shared Storage in Virtualized Environments. -Cloud Computing services. -Green computing. * All ITIL courses are delivered by Certified & Accredited instructors (please contact us for more details about instructora ™s qualifications) Target Audience: -As a first step for IT Professionals  more...
New Supervisor Training - Making the Transition from Buddy to Boss ...designed for those who have been promoted recently into a management role and for those who have been there for some time but are having trouble managing their buddies. Participants learn to set boundaries, run successful workgroups, establish goals and expectations, give performance feedback, address general supervision issues, and motivate staff. At this programa ™s conclusion,  more...
Supervising Basics Managing People Made Easy Duration: 2 days Description and Learning Objectives This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss. Dealing with the difficulties a new supervisor encounters isnt easy, but it doesnt have to lead to discouragement. At this programs conclusion, participants should be able to: -Adjust to the role  more...
How to Sell Smarter Professional Selling Skills PSS Duration: 2 days Description and Learning Objectives At this programs conclusion, participants should be able to ensure the satisfaction of the buyer through processes to generate long-term business & customer loyalty. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Customer Service and Satisfaction -Buyer / Seller cycle  more...
Effective Change Management Duration: 3 days Description and Learning Objectives After attending this program participants will be able to understand that: Change is ever-present in our society. It is the only constant we can count on. How well employees deal with these changes will make or break the organizations ability to survive and remain competitive. N. B. Content can be modified (Customized) as per customers  more...
Basic Sales Training Selling Fundamentals Duration: 2 Days Description and Learning Objectives Its no secret that selling has changed in recent years. This is an exciting and dynamic profession, yet it is one of the most underrated and misunderstood. The back-slapping, sleazy, joke-telling huckster has disappeared, and in his place is a new generation of sales professionals. This program is designed to help participants exhibit the  more...
Coatching for success Duration: 2 days Description and Learning Objectives -Understand the important of creating a coaching culture -Learn how to establish rapport with your coachee -Use the G. R. O. W model -Use the 4 coaching skills; Questioning / Listening / Giving Feedback / Challenging -Apply the 3 roles of a coach : Teacher / Guide / Facilitator * All courses are delivered by Certified instructors  more...
Assertiveness and Self-Confidence Duration: 2 days Description and Learning Objectives By the end of this workshop, you should be able to: -Define assertiveness and self-confidence, and list the four styles of communication -Describe the types of negative thinking, and how one can overcome negative thoughts -Explain the difference between listening and hearing, and understand the importance of body language and  more...
Stress Management Duration: 2 days Description and Learning Objectives Creating a Stress-Reducing Life Style. At the end of this workshop, participants should be able to: -Identify the best approach to a stressful situation (Alter, Avoid, or Accept) -Understand what lifestyle elements you can change to reduce stress -Use routines to reduce stress -Use environmental and physical relaxation techniques  more...
Supervision Skills for Managers Coaching Counseling Delegating and Developing ... & business objectives Course Outlines -Principals of Management -The Basics of Group Dynamics -Delegation Done Right -Understanding Different Communication Styles -SMART: Goal Setting for Peak Performance -How Am I Doing?: Delivering Performance Feedback -Its Not What You Say: Rephrasing for Better Relationships -Better Questions, Better Answers -Difficult Personalities and  more...
Managing Difficult People Duration: 2 days Description and Learning Objectives How to Work Better with Almost Anyone . After attending this program participants will be able to understand that: -Articulate how their attitudes and actions impact others. -Describe effective techniques for dealing with difficult people. -Discuss coping strategies for dealing with difficult people and difficult situations. -Identify  more...
Todays Leader Essential Skills for Successful Management ...r life. -Build trust with their employees. -Develop key management skills, including change management, time management, critical thinking, delegation, problem solving, presentation strategies, communication, strategic planning, and feedback techniques. -Use Robert Cialdinis six influence strategies to their advantage Course Outlines -The Basics: The Learning Organization -Take Five: The  more...
Emotional Intelligence - The Edge for Leaders ...o assess their own level of EI -Teach value of growth in management of self and relationship with others within the EI framework Course Outlines -Introduction to principles of emotional intelligence -Self management; Self awareness, Self regulation, Self motivation -Social management; Empathy, Reading Others and Perceiving Accurately, Focused Listening, Communicating with flexibility and  more...
ITIL V3 Foundation instructor led trainingcoursewareworkshop / seminar ...d the core principles of ITIL ® practices for Service Management. The ITIL ® Foundation course is not intended to enable application of the ITIL ® practices for Service Management without further guidance. At the end of this course, you will have gained knowledge and understanding in the following: a Service Management as a practice (Comprehension) a Service Lifecycle  more...
From Career Development organization (CDO)
Expand Your Horizons with Career Development Organization CDO Career Steps: Human Resources President, Human Resources Consultant and Free Lancer Instructor (Career Development Organization (CDO), Human Resource at EFG-Hermes, and Personnel & Administration Senior Supervisor Commercial International Investment Company (CIIC) affiliate co. of CIB, Head of import & export at Tan Medical Co. Business Background: Maha Mahgoub, is the owner - HR President & Free  more...
From Quality Academy Egypt
Lead Auditor ISO 9001 (QMS) instructor led traininggroup study and discussionbookworkshop / seminartrain the trainercomputer lab ...ovides an understanding and knowledge of auditing quality management systems to third party standards. The objective of an audit is not fault finding, but to identify opportunities for improvement. You learn to build on the skills of how to plan, structure and conduct an effective audit and to evaluate and communicate the findings. The course is designed to follow the stages in a live audit,  more...
From Career Development organization (CDO)
Entrepreneurship Program at Career Development Organization CDO instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookDVDbookworkshop / seminarcomputer lab Entrepreneurship program Course Overview: The program is designed to achieve the following goals: a Increase the business and leadership skills of entrepreneurs a Assist graduates through a theory-based and practical approach to learning a Improve the understanding and perception of youth role in building entrepreneurial ventures and  more...
Human Resources Management Diploma at Career Development Organization CDO ...and job description, training and development & Personnel Management. Are you a job Seeker?! Do you want to get a high salary?! Do you want to join a reputable organization?! CDO is providing you the key of success. o By the end of the program, participants will be able to: o Explain the main functions in Human Resources and the role of each. o Learn the functions of recruitment  more...
From XTrack Egypt
Problems and desicions This course is designed for middle management. It identifies problems and its solving skills. It also helps them to identify the different desicion making styles and hidden traps. Program content: *Problem definition and analysis. *Problem solving skills and styles. *Decision making process and styles. *Decision matrix tree. *Hidden trap. *Real problem case study workshops. *S & M action plan  more...
Advanced management ...ols for better recruitment, motivation and general people management. It also highlights the manager's role in developing his people through coaching and performance management. It allows managers to adopt an implementable strategy when preparing their action plans. Program contents: *Role of management. *Types of management & individual profile. *Recruitment techniques. *Motivation  more...
First time managers This program is designed for all first time managers, specially those who deal with sales people. it identifies different subordinates potential, motives & helps them to develop trust and strong relation with them through coaching. Upon completion, managers will be able to produce their annual plan to coach & develop their subordinates. Program contents: *overview on management  more...
Key account management This program enables participants to develop their customer planning, approach and behavior through our unique business planning& trackoing tool. Upon completion, participants will develop their own real life KA plan. Program contents: *Key account selection: the 2 ,dimensional approach *Key account profiling: Analysis of commercial & relationship positsion of the key account. *Strategy and  more...
Time management The program helps participants better organize their tasks , and get maximum use of time for higher productivity. Program contents: *Managing different priorities. *Time management styles and their preferences. *Behaviors in the time management. *KPIs and time management. *Time wasters, and how to handles.*Case study. *S&M Action plan.  more...
Change Management 'Visionary Executives' instructor led traininggroup study and discussioncoursewareworkshop / seminarsimulation This is a powerful accelerated learning program to assisst senior sales managers, Marketing managers, Financial managers and HR managersin their quest to improve organizational performance even during turbulent times. This hands-on workshop is designed and created in response to the economic downturn. It give companies that are doing well tools to scan the horizon, spot emerging  more...
From inte"l center for etude - ice
ISO 26000 ...amiliar with the basic concepts of the implementation and management of a social responsibility program as proposed in ISO 26000: 2010. The participant will learn the different core subjects and issues: human rights, labour practices, the environment, fair operating practices, consumer issues, community involvement and development. This training is fully compatible with SA8000 (Global social  more...
Supply Chain Management instructor led trainingstudy at homegroup study and discussionself directedDVDbookworkshop / seminar ...management (SCM) is the combination of art and science that goes into improving the way your company finds the raw components it needs to make a product or service and deliver it to customers. The following are five basic components of SCM. Plan: This is the strategic portion of SCM. Companies need..More Source: Next, companies must choose suppliers to deliver the.. Make: This is the  more...
From Task
Certified International Supply Chain Manager CISCM ...Management Module 2 Relationship between Purchasing and Supply Chain Management Module 3 the Domestic and International Transportation Systems Module 4 Production Planning and Scheduling Module 5 Inventory Management and Warehousing Module 6 Physical Distribution Management Module 7 Logistics Structure and Productivity, Quality Management, Statistical Process (Quality) Control,  more...
From Business Excellence Center - BEC
Lean Six Sigma Black Belt Course This is a three module program, spread over 6 months for developing 6 sigma experts. The key role of the BB is to effectively lead project teams. Our program prepares your candidates to this. The lean 6 sigma BB program gives your candidates the skills and knowledge they need for the exceptional leadership of business process improvement projects. Upon completing each module of the training,  more...
From Developers for Training and Consultancy
Financial Risk Manager FRM book Developers for Training and Consultancy www. developers-egypt. com is proud to announce the second run of the Financial Risk Manager-FRM, accredited by Global Association of Risk Professionals (GARP), UK. The international professional certificate FRM, emphasizes the body of knowledge required of a professional risk manager to cope with current and future risk management challenges. FRM  more...
From Deep Impact Coaching
IBPDA recognised and accredited Coach Training LEARN how to analyse feedback to co-create the client's developmental story (strengths and limitations) while connecting the data to an action plan. DEVELOP a personal coaching "point-of-view" informed by current coaching models, research, "best practices" and a deepened self awareness Gain a comprehensive coaching skill set, which includes applying coaching to business, sports,  more...
From Business Excellence Center - BEC
Lean Six SIgma Green Belt group study and discussioncoursewareself directedDVDbookworkshop / seminarcomputer lab ... DMAIC -Define Voice of the Customer Change Management /Teams Basic Statistics Project finance Project Charter DMAIC Measure Measure Tools Data Collection Process Baseline Control Charts for Variables Control Charts for Attributes Process Capability Measurement Systems Analysis Lean Thinking Value Stream Mapping 5S  more...
From Tatweer Training Center
Certified Purchasing Professional-CPP coursewareworkshop / seminar Introduction: The Certified Purchasing Professional (CPP) Certification is for professionals who have demostrated the skills to successfully implement improved purchasing and supply chain practices as part of a business solution in an organization. A 5-day intensive seminar, for those who want to understand and implement the essential tools of Purchasing, Procurement and Buying. Participants  more...
From Persona International
In-House Freelance Soft Skills Trainers Development Program ...ing communication, conflict, interpersonal effectiveness, management effectiveness, sales, and team effectiveness. Youa ll also learn how to build your own custom course outlines based on the unique needs of your organization. In this two days certification program the following materials and reports are included in the trainera s Kit: DiSC Classic 2. 0, DiSC Classic 2 Plus Report, DiSC  more...
From Key-kits
GISD GENERAL INDUSTRY SAFETY DIPLOMA instructor led trainingon-line e-learning cbt (computer based)self directede-bookbooktrain the trainer ...ion. Syllabus: 6 Modules Introduction to Safety management system. 1. Benefits of effective Safety management system. 2. Elements of effective safety managements system. 3. Employees' involvement responsibilities. Hazardous prevention plan. 1. Engineering control. 2. Administration control. 3. Personnel Protective Equipments. 4. Safe work practices.  more...
From International Experts Group (IE-Group)
Strategic project Management ...ect managers to earn advanced skills in Strategic project management and be ready to manage complex projects This 24hrs a Strategic Project Managementa Development program extends skills to Strategically Project management processes covering five areas such as: a Introduction to strategic PMO a Earned Value Management a Advanced Risk management tools and techniques a  more...
From Allied Consultants Group, ACG
Human Resources Management Certificate This certificate provides comprehensive knowledge to any person who aims to acquire information in the HR field or anyone who wishes to pursue the HR as a career. Entry-level HR professionals, those exploring HR as a career field, Line managers who have HR responsibilities, HR professionals, such as staffing specialists, whose experience has been in a single functional area, Those in  more...
From Tamayoz Training
Delegation Management Process This course is designed for medium managerial and top management level staff, to be aware with delegation role & how to delegate, to who and when and how to monitor & evaluate the performance  more...
From Allied Consultants Group, ACG
Warehouse Management o Plan and control stock successfully and cost effectively using proven techniques of inventory management. o Forecast demand and control lead time. o Classify, count and reduce inventory. o Reduce inventory investment and surplus o Use the right key performance indicators (KPIs) for the measurement and evaluation of the inventory department.  more...
From International Center for Etudes
Advance Cost Control and purchasing Standards in Hospitality Management group study and discussionworkshop / seminarcomputer lab ...r, and numerous other operational aspects. Above all, the management must be able to relate well to people and to work effectively with them. The objective of this seminar is to provide the tools necessary to analyze and control the common accounting rules in the hospitality industry. To define the various types of costs and their significance. To provide a better understanding of the  more...
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