Instructor Led Management Training in Egypt - Training Resources

AT&T Certificate for Call Center Team Leaders ...ng. We are experienced instructors in Contact Center Management and consulting in the MENA Region. We believe our experience makes the difference and that sets the AT&T College of Call Center Excellence apart. For managers looking to enhance their skills and insights on a wide range of subjects there is no better program. The courses include lectures, case studies, individual & group  more...

AT&T Diploma for Agents Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them. This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path  more...

Outsourcing Management This program was designed to highlight the importance of outsourcing models, advantages of the outsourcing and how to benefit from it. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand what is outsourcing mean Understand the models of outsourcing Chose the right partner to be the outsourcing Target  more...

Stress management ... you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong. This program is designed to help you reduce stress, identify where it is coming from and provide you with tools, techniques and strategies to keep it under wrap. Key Learning Objective and Outcomes: By the end of this  more...

Time Management ...management is a set of skills, tools, and systems that work together to help you get more value out of your time with the aim of improving the quality of your life, we all know that everything takes longer than we believe it will. Plan as you may, you will almost always run out of time before you run out of work. This program is designed to improve your time management skills so you can work  more...

Workforce management ...ight time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or a supervisor. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to:  more...

Interviewing Skills Key Learning Objective and Outcomes: By the end of this program , participants will have been able to: Analyze Position & the Mandatory Success Factors Identify Beginning the Selection Process Recognize the relationship between the Resume and the Interview . Be Aware of the right questions, Pre-Employment Tests and checking references. Be Familiar with Pre-Employment  more...

Coaching For Success Key Learning Objective and Outcomes: By the end of this programme, participants will have been able to: Understand Definition and Benefits of Counseling and Coaching. Recognize Why Managers Avoid Coaching or Counseling. Realize Characteristics of Effective Coaches and Counselors. Identify When to Counsel or Coach. Master How to Give and Receive Feedback. Recognize  more...

Discipline Management In our culture, discipline can is a major problem facing corporate. In this course you will get your hand on the causes and solutions to beneficial discipline management. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the purpose and reasons for implementing the companya s disciplinary procedure. Know the  more...

Performance Management ...management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the aims of  more...

Project Management ...management represents a vast array of principles, skills, tools, and techniques designed to help people or organizations select and design an undertaking, envision a successful outcome, schedule phases and milestones, minimize risk, and measure progress. In this program we will highlight various project management knowledge areas which cover project management context Key Learning Objective  more...

Change Management a It's not that some people have willpower and some don't. It's that some people are ready to change and others are not.a Change is ever-present in our society. It is the only constant we can count on. The way employees deal with these changes, will make or break the organizationa s ability to survive and remain competitive. This program provides the knowledge and skill practice to empower  more...

Conflict Management ...ent and wasted resources. By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this course aims to turn conflict into a productive force. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Identify exactly what conflict is, why it arises and how it can be utilized for  more...

Crisis Management ...management is accomplished through prompt response, early and continuous communication and effective execution. In this course, youa ll respond to crisis in a deferent and efficient way. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the elements and Steps to crisis management. Identify Crisis management team  more...

Master Outbound Skills ...h the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive calls, including calls for building relationships with prospective customers. Key Learning Objective and Outcomes: By the end of this  more...

Complaints handling The way that your frontline staff work with your customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it  more...

Customer Loyalty and Retention Program ... the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to embark upon a customer satisfaction measurement project, or if you need to re-think or redesign the current satisfaction measurement program in your company. Key Learning Objective and Outcomes: By  more...

Customer Relationship Management ...Management navigation is becoming increasingly important in todaya s competitive business world. Customer expectations are always increasing, and business services must increase along with these expectations. CRM is the method through which businesses can connect with their customers and therefore serve them better. Businesses with successful CRM strategy and applications will notice a large  more...

AT&T Certification for Managers ...ategy "goal setting formula" Fundamental of project management in call centre environment Vendor management selection criteria Review the competency profiles for effective hiring Effective reward and recognition programs / Career development and management Examine the evolution components of the digital revolution Discuss the benefits and caveats of computer  more...

AT&T Certification for Supervisors The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T College of Call Center Excellence For Agents The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...

Business Writing Skills Program Program Overview: We are living in a time when effective business writing and communication skills are essential. Business writing styles have changed. If you or your team are not using updated business writing techniques, you may be jeopardizing a new deal, an ongoing project, or a successful client relationship. A great deal of our business is now done over the Internet and through email.  more...

Preparing Emergency Management and Disaster Recovery Plans for Different Establishments ...has established a dire need for such emergency and crisis management programs so that these accidents could be controlled. The objective is to avoid future accidents and minimize losses in case of emergencies. It is essential for business owners and corporations to protect their financial interests and workers. Therefore a crucial need for preparing potential emergency and crisis management  more...

Integration of OHSAS 18001 Occupational Health Safety Management System and Environment Management System 14001 Safety, health and environmental issues have significant implications for organizations. Designed to complement Enterprise and the environment, this course will benefit anyone delivering or supporting health, safety and environmental initiatives, developing an emergency plan or needing basic risk assessment skills. It will help you to develop a multi-disciplinary perspective, embracing science,  more...

Advanced Presentation Skills Workshop ...nt in your organization to be noticed amongst colleagues, management and customers? Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven? "Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management positions within an  more...

Primavera Software Get started with Primavera 3 for Windows through hands-on basic training. Participants will gain a thorough background in the concepts of planning and scheduling while learning P3. This course will lead you through a series of workshops that will create and track an entire project to completion utilising the three basic elements of project management: schedule, resources and costs. This course is  more...

Train the Trainer The objective of the a Train the Trainera seminar is to get people to know how to ultimately use their skills and proper deliver their training on individual and corporate levels. In this seminar you will learn: * The learning process and learning styles * Plan and prepare for training programmes * Understand how to effectively deliver training programmes * Be better able to  more...

Maximizing Innovation And Problem Solving The Objective of this course is to familiarize the trainees with innovative thinking and how to practically think about solutions for the normal and stressful problems & challenges.  more...

Environmental Management Systems ISO 140012004 Environmental Auditing * Introduction to ISO 14001: 2004. * Environmental Aspects/ Impacts (workshop WS2). * Resources, rules, responsibility and authority. * Monitoring and measurement. * Audit types.  more...

Integrated Strategic Planning The workshop aims at providing participant with the management process and the basic required skills to develop their managerial level.  more...

Management Supervision & Decision Making The objective of this intensive course is to provide participants with technical knowledge and practical training on the methodologies and tools of Management and Decision Making  more...

Managing Time & Surviving Stress The objective of this time management seminar is to get people to know how to ultimately use their time, proper balance their business and personal life, and realize how to survive stress. In this seminar you will learn: * Working fewer hours with greater results. * Understanding how to contain and manage your stress. * Increasing your productivity. * Identifying priorities.  more...

Successful Sales Performance and Account Management The a Successful Sales Performance and Account Managementa course enables participants to develop a structured account management approach in order to make them more effective at finding their own successful selling solutions. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa teamwork, and  more...

Business Process Reengineering Business Process Reengineering (BPR) is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in key performance indicators like cost, quality, cycle time, and customer satisfaction. The latest information technology is implemented in new designs to provide breakthrough results in the vital performance measures. BPR has gained, over the past decade,  more...

Quality Assurance and Management Participants will be trained to gain: * An understanding of the basic quality concepts. * The ability to use quality tools for data analysis. * Knowledge of alternative quality measures. * The ability to use quality measurement and control tools. * The ability to identify quality improvement opportunities. * Knowledge of quality assurance and management systems. * The  more...

Succession Planning Career Path * Setting an approach for successora s development within your organization * Defining the positions which are earmarked for great impact into your business * Develop calibers into vertical or horizontal role * Take the decision of developing from hiring internal pool of talent or external labor market supply * Identifying the required skills and competencies  more...

Balanced Scorecards ...ectives that drive both performance and behavior. It is a management system that uses measurement to provide feedback on internal processes and external outcomes in order to improve strategic performance and operational results. The Balanced Scorecard has become established management best practice for many of the worlda s leading businesses. We can conveniently think of BSC as consisting of  more...

ISO 10002 Guide for Customer Handling ...easuring what is important to them ... ISO 10002: Quality Management Guidelines for Complaints Handling in Organizations which is the latest quality management system standard to be released by the International Organization for Standardization, and focuses singly on processing customer complaints. A new ISO standard offers a solution for organizations on those occasions when the customer is  more...

Advanced Internal Audit Analysis and Risk Management This course aims at the advanced and thorough study of internal audit and its relationship with internal monitoring in regards to different company activities. It also aims at the study of the analysis and management of risks that establishments are exposed to, especially credit risks.  more...

Tenders andContracts Management * Upon the completion of this course, candidates will be able to: o Conduct an End-to-End procurement process o Use the different procurement tools and techniques o Be better negotiators o Identify which type of contract to use, and when o Have better command of Contract Management o Better manage bidding and tendering processes  more...

Supply Chain Management With modern developments, the enterprisea s procurement, manufacturing, warehousing, distribution, transportation, and information systems must be aligned to efficiently serve the ultimate customer. This course focuses on effective planning and management of highly integrated product and information flow from sub-suppliers, through the organization, to the customer and the consumer. The course  more...

Strategic Brand Management Market Behavior Brand Management Brand Strategy Performance Measurement Case Studies / Projects  more...

Safety Audit Systematic evaluation of the safety and health situation is an important facet of the company operations which contributes to the company objectives. Don't wait for accidents to happen before you investigate and inspect. Safety and health consciousness tends to slip, and it's your job to be sure that that doesn't happen. A well-prepared and well-executed safety audit/ inspection can make a  more...

Pricing and Profit Management Gain a deep understanding of the marketing and financial implications of tactical pricing and long-term strategic pricing and learn how to use specific pricing mechanism to secure your margin.  more...

Occupational Health Safety Management Systems OHSAS 180012007 Introduction to OHSAS 18001: 2007. OH&S policy (Workshop WS1). Determining necessary controls (Workshop WS4). Recourses, authority and competence, training & awareness. Non conformity, corrective and preventive action.  more...

Mastering Project Management Define Project Scope Plan a Project Manage Project Quality Schedule Project Activities and Deliverables Budget for Projects Control Project Costs Develop Project Teams Manage Contracts And Procurement Optimize And Control Project Communication  more...

Logistics Management More and more organizations worldwide want to develop products for global markets. At the same Time, they need to source material globally to be competitive. One of today's trends to solve this problem is outsourcing logistics or using third-party logistics (3PL) to manage complex distribution requirements. Organizations have developed strategic alliances with 3PL companies all over the  more...

Leadership Development Team Building ...ship. Recognizing the difference between leadership and management. Get to know how do leaders lead? Familiarize with the Employee performance management. Improve the leadership and self and others motivational skills. Familiarize participants with better method for managing people. Identify motivation difficulties and assist managers and employees to conduct it. Highlight the  more...

Knowledge Management ...management and your full leadership potential * Refine your leadership styles for the benefit of your team and department to develop KM. * Develop adaptability in dealing with different people to extract the tacit knowledge * Enhance decision making skills in the light of knowledge management philosophy * Apply effective knowledge management skills in your  more...

Human Resources Management This course is designed for all managers who relay on their personnel performance to improve their ability to achieve customer satisfaction and their business goals. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.  more...

Effective Waste Management ...management of wastes and environmental risks is critical for the reduction of costs and prevention of harm to humans. In this course, you will learn how to: * Enhance your leadership and management skills * Extend those skills into the domain of environmental and waste issues * Balance the roles of an effective manager and use management systems to control tasks * Use  more...

Effective Procurement Management ...management can save or waste money and it is the only way that Processes Required to Acquire Goods and Services from outside the Performing Organization. For Simplicity, Goods and Services, Whether One or Many Will Generally Be Referred to As a a Product In this course Procurement Management Is Discussed from the Perspective of the Buyer in the Buyer - Seller Relationship which, Can Exist  more...

Effective Operations Control * Operations Integrity * Controls Principles & Set-up * Information Protection & Security * Controls Management Systems * Operation Performance Controls  more...

ISO 9001-2000 Quality Management Systems and Implementation The process of a systematic examination of your system performed at predefined time intervals to give you a feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results.  more...

Budgeting & Financial Control Budgeting & Financial Planning Cost Accounting as a Management Tool The Use of Standard Costing as a Control Tool  more...

Risk Management and Control ...management and control is the processing of identifying, analyzing and quantifying risks, responding to them with a Risk Strategy, and then perhaps most important of all; controlling them. On completion of the course the participants will be able to understand clearly the basic steps such as: * To be aware of the principles risk assessment & control. * To identify sources of risk  more...

Organizational Development Change Management * The objective of the Organization Development Seminar is to get people introduced to the concept of organization development & organizational change, and its importance in the fast growing market and information revolution. That in addition to role of effective leadership in the organization health and welfare of its clients & employees. The Organization Development Seminar will help you to:  more...