From Online Training Directory
How To Master Customer Service 



Course description --
Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The
How to
Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very
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Customer Relationship Management CRM -Part 2 


DISCONTINUED--Advanced
CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile.
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Project 2000 Level 1 



This course introduces students to the various tools in
Project 2000 that allow them to become more efficient project coordinators. Among the topics taught are basics of project management, start dates, task relationships, task types, master projects, and combining
Project with other applications and the
Web.
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A Day 1 - Chapters 1-5 



This course is designed to teach the computer technician the skills needed to pass the
CompTIA A+ Certification tests. This first of a
4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers basic concepts of
DOS, including commands and navigation; Windows 9x and 2000, including folders and files; control settings, such as
CMOS,
DMA, and
IRQ; explanation and
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A Day 2 - Chapters 6-9 



This course is designed to teach the computer technician the skills needed to pass the
CompTIA A+ Certification tests. This second of a
4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers an in-depth look at
Windows 9x, including installation, configuration, and customization; troubleshooting and benchmarking a PC; using diagnostic software; working with
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From Serebra Learning Corporation
Project Team - Organising A Project 


Project
Team -
Organising A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project Team - Organising A Project will enable you to define
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Project Team - Planning A Project 


Project
Team -
Planning A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project Team - Planning A Project will enable you to define and
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Project Team - Controlling A Project 


Project
Team -
Controlling A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project Team - Controlling A Project will enable you to
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C Programming - Part 4 
This course is the last in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard
ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will teach students the skills and knowledge necessary to perform some more advanced
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Understanding Budgeting and Finance: Managing your Budget 


MAXIM TRAINING Preparing a budget and following it through to approval involves a lot of work. But it's only the beginning! Once approved, the budget needs careful management to ensure your plans become a reality. This process starts from day one and continues throughout the year. This course provides a structured approach for managing your budget. It shows how to:
Review your budget to identify
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Equal Opportunities 


The issues surrounding
Equal Opportunities in the workplace are extremely important to management and staff in any organisation. It is a topical issue which is supported by legislation and everybody should be aware of the principles and practices involved. This course will raise your awareness of how equal opportunities applies to you as an individual or a manager in the workplace.
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Selection Interviewing 


Learn how to conduct successful selection interviews
Selection Interviewing is one of the key management techniques for evaluating whether a job applicant is suitable for the post on offer. This course supplies a comprehensive guide to developing your skills in selection interviewing no matter how your organisation goes about selecting staff. The course looks at all aspects of the selection
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Managing Yourself 


Learn how to manage yourself better
One aspect of improving performance is to manage yourself better. This course presents a range of techniques for improving your performance at work - and they require no-one else but YOU to make them work. The techniques will enable you to:
Take responsibility for your performance at work
Develop your expertise in self management techniques and above all
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Babcock and Wilcox Case Study: Operations Overview 


...Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the most challenging of all of
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Royce Hotel Case Study 1: Understanding the Business 


...Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the most challenging of all of
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Royce Hotel Case Study 2: Planning and Control 


...Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the most challenging of all of
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Royce Hotel Case Study 3: Inventory 


...Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the most challenging of all of
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Royce Hotel Case Study 4: Quality 


...Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the most challenging of all of
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Royce Hotel Case Study 5: Process 


...Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the most challenging of all of
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Royce Hotel Case Study 6: Bringing it Together 


...Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the most challenging of all of
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Apply the Theory: The Ford Motor Company Case Study 


...Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the most challenging of all of
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Control-T 


This course provides a detailed introduction to the
Control-T product and how it is used to manage removable media. The student is led through an introduction of the Control-T components and facilities. Each component that is involved in the operation of the tape management system is reviewed in detail. Practical examples are provided throughout the course.
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Internetworking Technologies - Part 4 


This is the last course in a four-part series on
Internetworking Technologies 2.0. This series will help students to understand terms, concepts, technologies, and devices commonly used in networking. This course will cover contemporary routing protocols, enhancing and supportive protocols, and network management.
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Cisco Interconnecting Network Devices Part 3: Configuring Routers 


This course is the third in a four-part series that is based on
Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (
ICND 1.0). In this series, the concepts, commands, and practice required to configure
Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support
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Cisco Designing Networks Part 3: Designing a Prototype 


This final course in the
DCN curriculum identifies appropriate network management solutions for particular network structures. It also provides detailed information about the existing
Cisco product solutions and products ranges. Finally, it teaches the learner how to develop, test and demonstrate a network prototype or pilot.
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Project Management: The Fundamentals 


...Management:
The Fundamentals will understand the importance of project management and learn to differentiate between product and project management. They develop an understanding of the roles and responsibilities of the project manager, the various aspects of the project environment, and the importance of developing a quality project team. In addition, they become familiar with the five steps
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Project Management: Scope 


In
Project Management:
Scope, project managers learn about the importance of project scope in managing the project management process. They learn how to develop a project charter and write the scope statement for a project. In addition, they learn how to develop, organize, and use a work breakdown structure (
WBS).
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