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Advanced Customer Relationship Management -Part 2 on-line e-learning cbt (computer based) Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile. This is an Instructor-Led course Advanced Customer Relationship Management (CRM)-Part 2 In todays highly competitive business environment, knowing your  more...
Introduction to Customer Relationship Management-Part 1 on-line e-learning cbt (computer based) In today`s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course. Introduction to Customer Relationship Management (CRM)-Part 1 In  more...
From 123-CBT Computer Based Training
ZENworks for Desktops 2 0 Curriculum on-line e-learning cbt (computer based)cd rom The Novell ZENworks for Desktops 2.0 Curriculum includes the following courses: Novell ZENworks for Desktops 2.0 Part 1--Application Mgmt. Novell ZENworks 2.0 Desktop Management Part 2 To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
From Serebra Learning Corporation
SQL Server 7.0 Management Part I on-line e-learning cbt (computer based) This course is designed to teach the skills necessary to take full advantage of SQL Server 7.0 features and enhancements used to manage data. SQL Server 7.0 contains two powerful tools for managing data: Transact-SQL at the command-line level and SQL Server Wizard features. This course presents a comprehensive view of the database development process by outlining the processes of creating the  more...
SQL Server 7.0 Management Part II on-line e-learning cbt (computer based) This course provides the skills to database administrators managers and users so that they may take full advantage of SQL Server 7.0 features. It explains how to use the fundamental elements of Transact-SQL how to use the SELECT statement and how to monitor database performance. It also examines stored procedures and joins. Related Exam: Prepares users for both Microsoft Exams #070-028  more...
SQL Server 7.0 Management Part III on-line e-learning cbt (computer based) This course explains how to design a logical model of a database and identifies the components to use in order to organize and access a SQL Server database. It describes the advanced programmatic features of the SQL language which can be used to extend the functionality of SQL stored procedures.Additionally this course examines the functions of a SQL cursor including how to navigate a result set  more...
Workflow Management Part 1: Process Mapping and Automation on-line e-learning cbt (computer based) This is the first course in a two part series that deals with transferring data managing replication services and maintaining high availability. This course will cover business process and workflow process mapping techniques and tools and workflow automation.  more...
Workflow Management Part 2: Workflow Products on-line e-learning cbt (computer based) This is the second course in a two part series that teaches students how to deal with key vendor workflow products. This course will cover an introduction to workflow products key vendor strategies and GroupWare.  more...
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