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Management Process Training Seminars and Classes

From Serebra Learning Corporation

Managing Resources : The Management Process

When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants. more...

Project Management: The Fundamentals

Participants in Project Management: The Fundamentals will understand the importance of project management and learn to differentiate between product and project management. They develop an understanding of the roles and responsibilities of the project manager, the various aspects of the project environment, and the importance of developing a quality project team. In addition, they become familiar more...

Project Management: Scope

In Project Management: Scope, project managers learn about the importance of project scope in managing the project management process. They learn how to develop a project charter and write the scope statement for a project. In addition, they learn how to develop, organize, and use a work breakdown structure (WBS). more...

Project Management: The Process

In this program, project managers learn about the five steps in the project management process. They learn how to integrate considerations of project scope, time, cost, quality, human resources, communication, and risk to complete a project successfully. more...

Oracle Applications 11i Order to Cash: Pricing

This course introduces learners to the R11i Order Management suite of products and its use within the Order to Cash process. The course covers order management process flows, application functionality, and requirements for managing and controlling sales order fulfilment. This course also covers customer management, sales credits, pricing, and picking and shipping more...

Elements of Project Human Resource Management

...at project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding enables project managers to lead the project team to project completion and success. This course will emphasize the importance of Project Human Resource Management to project performance. It will cover the basic elements of Project more...

Estimating Activity Costs

... and techniques, and outputs involved in the Project Cost Management processes. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Cost Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project more...

Managing Efficiencies of IT Projects

Are you delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process more...

Planning for Quality

... tools and techniques, and outputs of the Project Quality Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI . Project managers who more...

Communications Planning and Information Distribution

Any project requires good communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced more...

Program Management Processes and the Initiating Process Group

...emes. It also explains the difference between the program management process groups and the project management process groups, including the common inputs to program management processes and the components related to the Initiating process group.This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management more...

Talent Management Selecting Talent

...management process, focusing on the three areas of attracting, developing, and retaining talented people in an organization. The course deals with the issue of talent management from the company?s, as well as the employee?s perspective. This course will emphasize on developing the individuals within a company. HR professionals and managers within a company who are responsible for managing and more...

Management of the HR Process HRCI SPHR

As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose more...

The Six Sigma Project Charter and Plan

What constitutes a project charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan. Six Sigma is a registered more...

The Six Sigma Change Agent

...Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this course will introduce you to the components of a successful communications strategy. Many organizations, and often even Six Sigma team members, are resistant to change. That's why this course offers you an more...

Quality Management The Quality Management Process

...Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to more...

Quality Management Business Process Improvement

Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. more...

Principles of Marketing Distribution Strategy

Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage more...

Oracle 11i10 Order to Cash Lifecycle and Key Components

This course provides an overview of the Order to Cash lifecycle, the Oracle Order Management process, and Enterprise Structure. The course also describes items, item attributes, and the implementation considerations for the Oracle 11i Order to Cash solution. The target audience is Functional Implementers and Implementation Consultants for Oracle eBusiness Suite applications. There are no more...

Project Management - Pharmaceutical

This course will provide an overview of the project management process including how to initiate and plan a project the steps used in executing and controlling a project and the components of closing a project. The course will take a comprehensive look at the integrated activities included in the five project management process groups. This course will focus on a specific vertical market more...

Project Management - Project Management Framework

In Project Management - Project Management Framework you will learn the importance of projects within an organization why all projects should be tied to an organization?s strategic plan and the five major activities involved in managing a project. You will also learn the differences between projects and programs and how a project life cycle differs from a product life cycle. Finally you will more...

Project Management - Project Management Processes

In Project Management - Project Management Processes you will learn about the Project Management Process Groups and the relationships between constituent processes and process groups. You will also identify the purposes of the Initiating Planning Executing Monitoring and Controlling and Closing Process Groups. Finally you will learn how the process groups interact and overlap with respect to the more...

Project Management: The Fundamentals

This program covers the terms and concepts that serve as the foundation of project management training. Students learn how projects are initiated, how project and product management differ, and the five project management process groups. In addition, students will gain an understanding of the environmental and socioeconomic issues that affect projects and how they are managed. This program also more...

Project Management: Scope

...ect scope and the role of scope management in the project management process. Students learn how to gain project authorization, how to use common project selection methods, and how to write an end-deliverable description and a project charter while considering project constraints and assumptions. This program also teaches actions integral to scope planning such as how to write a scope more...

Project Management: The Process

This course provides an overview of the project management process, including how to initiate and plan a project, the steps used in executing and controlling a project, and the components of closing a project. This program is a comprehensive look at the integrated activities included in the five project management process groups. more...

Customer Care: Who is the Customer?

Customer Care: Who is the Customer? is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the four steps in the customer relationship management process identify internal customers and identify the benefits of value chain management. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job more...

Strategic Management: Establishing Strategic Focus

Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management recognize benefits gained from a successful strategic plan and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making and the more...

From 123-CBT Computer Based Training

Strategic Management Establishing Strategic Focus

...decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic management. Apply appropriate terms and language to strategic management situations. Identify benefits gained from strategic management. Apply the more...

Strategic Management Developing a Successful Process

...tegic plan successful. Unit 2: Developing the Strategic Management Process (0.5 - 1 hour) Recognize the qualities of effective mission and vision statements. Identify issues to consider when setting goals and objectives. Discuss issues to consider when setting goals and objectives. Differentiate more...

Quality Management The Quality Management Process

...Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in implementing quality. more...

Oracle 11i10 Order to Cash Order Creation Setup

...s (SOBs). Identify key concepts in the drop ship change management process. Sequence the steps to create a drop ship order line. Identify key concepts involved in using Back-to-Back orders. Schedule an order line. Identify key concepts involved in scheduling orders. Schedule an order. Identify options for managing scheduled orders. Identify key concepts related to the process of more...

Windows 2000 Network--Designing Security Part 3 Sec Remote Access

...e access in a specified situation. Match the certificate management processes with the situations in which they are used. Identify the situation in which a specific type of certificate mapping is used. Implement the appropriate certificate management process in a specified situation. Design strategies in a PKI to provide security to the network of an organization. Unit 2: Designing WAN more...

Windows 2000 Network--Designing Security Part 3 Sec Remote Access

Oracle 11i10 Order to Cash Lifecycle Key Components

...overview of the Order to Cash lifecycle, the Oracle Order Management process, and Enterprise Structure. The course also describes items, item attributes, and the implementation considerations for the Oracle 11i Order to Cash solution. Learn To: Match the processes involved in the Order to Cash lifecycle with their descriptions. Match the multiple fulfillment models of Order more...

Call Center Mgt Measuring Quality Performance

... Identify the steps of the customer resource management process. Choose methods for managing call volume. Apply methods for managing call volume. Identify guidelines for establishing and maintaining a virtual response unit. Apply guidelines for using a virtual response unit to manage more...

Value Chain Management Managing the Transition to a Value Chain

Managing the Transition to a Value Chain focuses on the challenges involved in value chain management. Moving from and old supply chain model to a new value chain model involves greater collaboration between business units and partners. The course also focuses on some challenges in the execution of your business design and strategy. The course also covers managing the transition to the optimal more...

Managing Performance Establishing a Peformance Plan

... Identify common pitfalls of the performance management process. Identify the steps of the performance planning process. Identify elements on which performance expectations should be based. Recognize the steps in the process for discussing the job description. Lead a discussion of a new more...

HIPPA Security Awareness Part 2 Security Safeguards for Practitioners

... To identify the policies of the security management process required to prevent and correct security violations. To identify security management responsibilities of management or an appointed security officer. To identify key security areas addressed by physical safeguards. To identify the key more...

Project Management Project Management Framework

...t life cycle. Finally, you will learn the role of project management process groups in relation to the project life cycle. Learn To: Understand projects in relation to strategic planning and the role of project management. Understand the project environment and project management context. Understand project phases and influences on the project life cycle. Identify more...

Project Management Project Management Processes

...Management Processes, you will learn about the Project Management Process Groups and the relationships between constituent processes and process groups. You will also identify the purposes of the Initiating, Planning, Executing, Monitoring and Controlling, and Closing Process Groups. Finally, you will learn how the process groups interact and overlap with respect to the project life cycle. more...

Project Management Human Resource Management

...mportance of the Human Resource Management in the project management process. Understand the importance of Human Resource Planning in Human Resource Management. Understand the importance of Acquiring the Project Team in Human Resource Management. Understand the importance of Developing the Project Team and Managing the Project Team in Human Resource Management. Audience: The target more...

Advanced Project Mgmt Project Management Maturity

... project management maturity levels relate to the project management process groups. Identify project management processes a company at maturity level one would use to plan projects. Identify what executive actions could help elevate a company from maturity level one to maturity level two. Identify more...

Principles of Marketing Distribution Strategy

... Sequence the steps of the channel management process. Identify types of wholesalers. Identify types of retailers. Audience Managers, supervisors, and employees who want to learn basic marketing principles in order to influence the marketing goals of their organization. Deployment Options e-Learning more...

Quality Management Series

The Quality Management Series includes the following courses: Quality Management: The Quality Management Process Quality Management: Quality Management Tools Quality Management: Business Process Improvement To review individual course descriptions, please return to the previous page and select the desired title(s). more...

Organizational Behavior Organizational Group Dynamics

... Manage conflict using the steps of the conflict-management process. Simulation Overview: In this simulation, you will meet with three employees from Icon's Computer Hardware and Software Division. As Vice President of Operations, you've been asked to mediate a conflict between Deb and Paul that has arisen over sharing Elizabeth as a more...