Manager Web-based Seminars - Training Resources

Communicating to Executives Effectively - 123 9am PT 1 PDU ... a project and the perceived effectiveness of the project manager by executive management. It is critical for a project manager to realize that there are different styles and techniques needed to successfully communicate with their executives as compared to the team at large. The curriculum for this module starts out by focusing on building a solid base with a quick refresher on basic best  more...

Preserving Precious Capital Attacking the SEVEN Most Significant Capital Wasters in Your Company Times are tough and capital preservation is at the top of every executivea ™s priority list. But specific techniques necessary to rapidly eliminate waste and reduce operating costs can be difficult to define and even more difficult to implement. If you manage ANY type of an organization, you have waste which steals precious capital from your enterprise. Now, more than ever, it is important  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Advanced Customer Service Planning for Services Firms Align Your Firm s Service Delivery With The Desires of Your Clients According to the American Society of Quality, 68% of clients leave because of an attitude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers  more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and  more...

Get New Sales People Generating Revenue Fast ... Plan That Quickly Gets New Hires Up to Speed As a sales manager, you rely entirely on your sales team for revenue performance; and succeed or fail based on how they do. Your ability to effectively onboard your newly- hired sales people will make or break your year. Every moment that your new sales person is not armed to sell translates to lost sales opportunities and is a glaring cost on your  more...

How to Become A Great Sales Leader ...rn The Secrets to Building A Winning Sales Team Baseball managers don't throw a pitch or hit a ball. They lead their team through thick and thin to deliver victories. As a sales manager, you rely on your sales team to hit homeruns every day. In a challenged economy, your sales team may be finding it tough to take a good swing at the plate these days. Your sales team is looking to you for  more...

Time Management for Sales People ...itizing your tasks, to appropriately pushing back on your manager's administrative work, Patty provides you with the productivity boost you have been looking for to increase your sales and your income. In this webinar, you'll learn how to: Create organization systems to structure your selling day Pinpoint and eliminate your time wasters Set daily goals to convert prospects to clients  more...

Differentiation Strategies for Financial Advisors Create Compelling Stories To Stand Out From Your Competitors and Win More Clients The competition for new clients is fierce in the financial advisor industry. You're up against the big guys who offer a comprehensive suite of financial services as well as financial advisors deeply entrenched in the region for ages. Although competition is tough, there is a secret strategy for becoming the victor  more...

Create a Client Experience to Grow Your Financial Advisor Practice Strategies for Developing a Consistent, Memorable Impression Over 80% of surveyed clients said they were dissatisfied with their financial advisor. That's pretty scary if that includes your client base. You certainly can blame the economy for some of your client s frustration but are you responsible too? How you define the client experience affects, not only retention, but also the new clients  more...

Project Management Leadership ...ojects in any department in the workplace. As the project manager, you will feel empowered by Gary as he mentors you through the development of a process that leads you to project victory. In this webinar, you'll learn how to: Prepare a project charter to ensure the project is scoped correctly Effectively engage and communicate with the project participants and stakeholders  more...

Motivating the Underachieving Employee ...ctivity, and company profitability. If not addressed, the manager runs the risk of losing the respect of their team, making it even more challenging to achieve productivity goals. With companies running lean and mean, subpar performance must be addressed and your meeting with the employee sets the foundation for turning the situation around. Cathy Liska, author of Assertive Communication Today  more...

Drive Employee Productivity in Challenging Times ...ctors contributing to productivity paralysis. Yet, as the manager, you re accountable for ensuring productivity goals are achieved despite all of these hurdles. How do you regain control in this sticky situation to achieve corporate performance objectives? Kirk Wilkinson, leading personal development expert and author of 'The Happiness Factor: How to be Happy no Matter What!' teaches you and  more...

Why Your Sales Team Doesn't Work For You and Never Will ... goals others have no clue. This webinar explores why a manager needs to clarify and understand the personal goals and dreams of his staff. Coaching tools that allow the manager to assist in the development and alignment of personal and professional goals will be provided. Discussion: 1. Why bottom line results improve when personal and professional goals align. 2. How to identify and  more...

Get New Sales People Generating Revenue Fast ... Plan That Quickly Gets New Hires Up to Speed As a sales manager, you rely entirely on your sales team for revenue performance; and succeed or fail based on how they do. Your ability to effectively onboard your newly- hired sales people will make or break your year. Every moment that your new sales person is not armed to sell translates to lost sales opportunities and is a glaring cost on your  more...

Managing Introverted Employees ... type brings tremendous advantages to your business. As a manager, you need all of your employees to deliver peak performance in today's challenged economy. Discover how to maximize performance of the introverted employees on your team to ensure success. Dr. Neal Burgis, psychologist and certified executive coach, helps companies get the most out of their employees. He teaches executives and  more...

Keys to Unlocking Your Employees Potential ...manager, you feel the pressure to keep your top performers happy and dedicate your time trying to get subpar performers to rise to the challenge. You've been tasked with delivering results, but unless your employees take ownership of their performance, the goals will not be met. If you haven't been trained how to develop your team or don't have the time to help them, the question becomes are  more...

Get Your Sales Team Selling with Confidence! ...gs a unique blend of experience as a top-performing sales manager together with an expertise in counseling to teach sales professionals to overcome sales anxiety. Your sales teams will sell with confidence from a deeper understanding of themselves and their customers. Melody provides the tools to overcome selling objections along with a new, fresh perspective of selling. Sales people will be  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Software Development for Business Executives What You Need to Know to Guarantee Project Success 'Why do our IT projects keep running over budget?' With your bottom-line being squeezed by the economy, you can t afford to have your software development projects run over budget, miss delivery dates, or fail altogether. The good news is that you can avoid these deadly pitfalls if you know what questions to ask and when. Gary Gack, 40-year  more...

How to Become A Great Sales Leader ...rn The Secrets to Building A Winning Sales Team Baseball managers don't throw a pitch or hit a ball. They lead their team through thick and thin to deliver victories. As a sales manager, you rely on your sales team to hit homeruns every day. In a challenged economy, your sales team may be finding it tough to take a good swing at the plate these days. Your sales team is looking to you for  more...

Drive Employee Productivity in Challenging Times ...ctors contributing to productivity paralysis. Yet, as the manager, you re accountable for ensuring productivity goals are achieved despite all of these hurdles. How do you regain control in this sticky situation to achieve corporate performance objectives? Kirk Wilkinson, leading personal development expert and author of 'The Happiness Factor: How to be Happy no Matter What!' teaches you and  more...

Get New Sales People Generating Revenue Fast ... Plan That Quickly Gets New Hires Up to Speed As a sales manager, you rely entirely on your sales team for revenue performance; and succeed or fail based on how they do. Your ability to effectively onboard your newly- hired sales people will make or break your year. Every moment that your new sales person is not armed to sell translates to lost sales opportunities and is a glaring cost on your  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

What Every CEO Should Know About Their Sales Organization ...e company. What questions should the CEO ask of its sales managers to ensure the business is on track? Danita Bye, sales management expert and nationally recognized speaker, helps CEOs uncover the true drivers of their sales organization. She teaches the questions to ask of sales leaders to truly gauge performance. Danita enlightens CEOs so they feel confident that they have the pulse of their  more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and  more...

Time Management for Sales People ...itizing your tasks, to appropriately pushing back on your manager's administrative work, Patty provides you with the productivity boost you have been looking for to increase your sales and your income. In this webinar, you'll learn how to: Create organization systems to structure your selling day Pinpoint and eliminate your time wasters Set daily goals to convert prospects to clients  more...

Essential Finance and Accounting Knowledge and Skills ... Know the right questions to ask your accountant or bank manager Understand Financial Reports to evaluate your business and determine whether you are efficient, profitable and able to pay your debts. Take hunches out of your decision making to improve your performance. Create realistic budgets and back good ideas with sound financial plans. Course Objective The course is designed to  more...