Online Managers eLearning - Training Resources

Certified eMarketing Associate Certification (CeMA) ...latively few advertising, marketing, and public relations managers currently are certified, the number of managers who seek certification is expected to grow. Source: United States Department of Labor Upon enrollment an certification examiner will contact you to help you prepare for the examination. A book purchase from Amazon may be necessary to prepare for this certification the cost of the  more...

Java 2 -- Building Graphical User Interfaces This course contains 3 units: The Java.awt.package, using GUI components and managing the layout. Each unit covers detail the elements of Java necessary to build graphical user interfaces. This course contains 3 units: The Java.awt.package, using GUI components and managing the layout. The first unit will cover the features of the java.awt.package. It explains the important methods and alignment  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...managers looking to improve quality and efficiency, and all those who deal with screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots to develop training  more...

Leadership and Teamwork ...managers to the leadership styles and management approaches that are effective in today s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high performance. This course may be completed as quickly as you care to do  more...

Sexual Harassment in the Workplace Series ...replaces course 3462 and 3463. It is developed to educate managers and non-managers about the causes and effects of sexual harassment in the work environment. It looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, this course complies with the following  more...

Success Strategies Training Program for Management & Leadership ... Century, and its global economy, the skill of successful managers and leaders is vitally important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method of effective and efficient success coaching for managers and leaders. In this process, the success of organizational managers and leaders is designed to be  more...

Sales Management Strategies & Tactics ...Managers and Workforce Employees aspiring to be Sales Managers. The course deliberates on how best to use Sales Force resources for achieving significant revenue and profit. Welcome to our Sales Management course This course is meant for those who have either risen to the rank of Sales Managers or have all intentions of raising themselves to this level. The course intends to add to your  more...

Ready, Set, XML for Non Programmers ...managers, and other non-programmers. Learn to read and write documents in XML, the key to new Web content and e-commerce. In this course you learn why XML is becoming a key standard on the Web, how it changes the way you write, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a parser, that monitors the  more...

RCRA Hazardous Waste Management for Generators The Hazardous Waste Management Online Course provides a detailed discussion of federal solid and hazardous waste management laws and regulations that affect businesses. The course includes a history and overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste  more...

QPR Suicide Triage Training ...rkers, law enforcement, fire fighters, EMTs, clergy, case managers, correctional personnel, school counselors, residential staff, and others who come in contact with people at risk for suicide. WHAT WILL BE TAUGHT? In addition to studying the risk factors for suicide, you will learn how to question suicidal persons, persuade them to accept help, refer them to resources, and determine the  more...

Professional Bar Management Mastery Level Certification ...ontinues to grow each year, creating a demand for skilled managers. One challenge facing bar and restaurant owners and managers is that most hospitality programs are long-term and expensive. This is due to the wide range of subject material, much of which is never applied in the real world. Thus, too many managers go without any formal training and often find themselves overwhelmed on the job.  more...

Presentation Skills ...managers and others is speaking in public. You will receive worksheets and checklists to help you plan and present your remarks for the most impact, and you will learn how to deal with the anxiety that so often accompanies such assignments. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for  more...

Professional Bar Management ... which are vital to a successful business. Bar owners and managers will find the course is a complete guide to understanding the mechanics of each particular job and the skills to lead a loyal and productive team. You will also learn ways to build customer relations and to promote sales for maximum profits. It is recommended that students also take the course "Bartending the Easy Way" for  more...

Performance Management & Appraisals Training & Certification Program Learn the basics of Performance Management and earn a "Fundmentals of Performance Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Performance Management Training & Certification Program provides details for establishing and maintaining an effective performance  more...

Lab Safety and Chemical Hygiene ...d Take This Course: laboratory technicians scientists lab managers environmental, health and safety coordinators anyone developing a laboratory Chemical Hygiene Plan anyone working in a "laboratory" If you call your operation a laboratory, then more than likely you fall under the OSHA definition of a laboratory. The term "hazardous chemical" is a broad definition according to OSHA. If you use a  more...

Introduction to the Administration of a Medical Office ...This course is designed for beginning office and practice managers in a medical office setting. Introduction to the Administration of a Medical Office The course is intended for individuals beginning in management or those aspiring to be in medical administration. It covers such administrative topics as practice analysis, staff assessment, and the new HIPAA regulations in a practical way. The  more...

Hazardous Waste Manifest Update This short course provides updated information on the recent changes to the Hazardous Waste Manifest. The course has been designed to cover the changes to the manifest requirements as well as how comply with the off-site shipment of hazardous waste. On March 4, 2005, the U.S. Environmental Protection Agency (EPA) published a Final Hazardous Waste Manifest System Rule, which becomes effective on  more...

Health Insurance Portability and Accountability Act Training ...nly at Providers, Payers, Clearing Houses, but also at HR managers, Business Associates, and anyone else that wants to know about their Individual Rights under the HIPAA legislation. Coursework focuses on education in the HIPAA law, and best practices for HIPAA legislation. Other topics include the documentation that is required for HIPAA compliance, and the technology changes that will have to  more...

Getting Started With Project 2000 ...ect 2000 that allow them to become more efficient project managers. Students will briefly explore the basics of project management, including creating deadlines, baselines, and tasks. This course introduces students to some of the basic tools in Project 2000 that allow them to become more efficient project managers. Students will briefly explore the basics of project management, learn how to  more...

Financial Basics for Non-financial Managers Course description -- This course helps a non-financial manager make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and  more...

Find and Purchase Income Producing Properties--Instructor-Led ...hinking to outperform the market. Many beginning property managers, owners, and investors rely on intuition and seat-of-the-pants judgement to make their investment decisions. Some learn from their mistakes and eventually succeed, but they don?t make nearly as much money as they could. The experience that you will gain in this course will give you an edge on the average investor. The course is  more...

Find and Purchase Income Producing Properties--Self-Directed ...hinking to outperform the market. Many beginning property managers, owners, and investors rely on intuition and seat-of-the-pants judgement to make their investment decisions. Some learn from their mistakes and eventually succeed, but they don?t make nearly as much money as they could. The experience that you will gain in this course will give you an edge on the average investor. The course is  more...

Expert Purchasing Management ...panies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Expert Purchasing  more...

Ethics and Compliance Basics ...ompany is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Training is necessary to encourage good behavior, set  more...

Effective Management Principles Within the Law ...management training or any at all. As a consequence, many managers lack the interpersonal skills, sensitivity, legal awareness and professionalism necessary for effective management. The result can be disastrous: endless conflicts; low morale and productivity; wasted talent; high and costly turnover; and lawsuits based on privacy violations, discrimination, harassment, wrongful termination,  more...

Control of Hazardous Energy (Lockout/Tagout) This course provides training as required by OSHA's Control of Hazardous Energy (Lockout/Tagout) Standard (29CFR 1910.147). Material covered in the course includes a thorough review of the Standard, its applications and limitations and major compliance requirements including training, assistance in identifying responsible staff, and preparation and organization of an equipment inventory, You will  more...

Conducting Effective Accident Investigations ...t Investigations safety training program, supervisors and managers will learn the essential methods required to determine the sequence of events leading up to an accident, the causes behind it, and ways to prevent similar accidents. Each will unearth ways to avoid common pitfalls as they begin to take on the role of the investigator. They`ll uncover how investigating each accident can help  more...

Computer Security Awareness Training (CSAT) Computer Security Awareness Training (CSAT) provides employees with the critical knowledge and tools to prevent the destructive impact that hackers, viruses, and improper PC maintenance can have on your organization`s productivity, as well as protecting your organization`s critical assets and valuable intellectual property. Computer Security Awareness Training (CSAT) provides employees with the  more...

Comprehensive Leadership Training ... This course intends to sharpen the leadership skills of managers and would be managers. The course takes a comprehensive look at leadership from most perspectives so as to give the trainees a deep understanding of the roles that they are playing or may be expected to play. At the end of the course the participants will be knowledgeable enough to confidently face the task of leading people in  more...

Certified Compliance Inspector of Stormwater (CCIS(tm) Certificate) ...and certifies municipal inspectors and jobsite stormwater managers to properly implement, inspect, and maintain a construction site for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This certificate is approved by the United States Green  more...

Bartending to the Max-Online ...taurant. The class is extremely beneficial to bar owners, managers, waitresses and novice bartenders, also. Hollywood bartender Kellie Nicholson has condensed over twenty-five years of experience into a course that will give you the confidence to step behind a bar anywhere. Serving clientele like Will from the Black-Eyes Peas, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small  more...

Bartending the Easy Way-Online ...hout life. The lessons taught are extremely beneficial to managers, waitresses and novice bartenders, also. Bartending the Easy Way-Online For those who are serious about becoming a professional bartender, this course could be completed in 1-2 weeks. All aspects of the business are covered and students will be well-prepared to work as a bartender, in addition to being a valued employee.  more...

ADA Training & Certification Program Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an  more...

5S TRAINING ...fabrication. Eric is an accomplished trainer and coach to managers, supervisors, and team leaders in operational settings. He gains instant credibility because he has actually ?been there, done that.? He brings a wealth of real-time experience to his training and consulting projects. He has presented to national audiences at several conferences, trade shows, and symposiums. FREQUENTLY ASKED  more...

7 Steps to A Lot More Sales ...ing course designed to help business owners and marketing managers discover hidden sales opportunities within their business. Upon completion participants will be able to implement the 7 STEPS and new bonus step on Internet Marketing to unlock the hidden sales opportunities discovered for exponential increases in sales and profits of 25%-100% or more in as little as 60-90 days without  more...

Leadership and Teamwork Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today?s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high  more...

Managing Your 401 k ...mpanies are providing a 401k as a benefit. Human resource managers frequently counsel their employees on the mechanics and planning of their 401k programs. This course provides a foundation for you to know how to appreciate vesting, select wise investment packages, and understand diversification. You will also be given tools and strategies for understanding and managing your involvement in  more...

SAP Project System - Project builder This course teaches the most common end user functions in SAP's Project System (PS) module. This simulation course is a basic requirement for every accountant or project manager wanting to work with SAP. Course Goal: - Create a Project with Work Breakdown Structures (WBS) & Network Activities - Create Project Plans with Easy Cost Planning and Project Planning Board - Create  more...

Functions of IT Project Managers ...rust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better each time a project is delivered successfully. The need for skilled IT project managers continues to grow as technology  more...

Using Business Tools to Manage Sales Teams ... the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively manage the business aspect of my responsibilities?" This course will help you answer that question by providing you with effective business tools. The course includes the basics of the M3 management mode model, a tool that you can use to dramatically  more...

Managing and Maintaining Brand Equity ...ange and having a plan of action. This course gives brand managers, and anyone involved in marketing, an awareness of the ongoing spectrum of issues involving brand management, as well as step-by-step strategies to help your brand survive--and even thrive--in a competitive market. So, what opportunities, influences and threats does your brand face? Lesson one explores making the most of your  more...

Marketing Management So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Business Ethics for Managers Managers perform a delicate ethical balancing act every day. They must meet their obligations to their employer, comply with laws and regulations, address the needs of subordinates, and obey their own consciences. In this course, managers with decision-making responsibility will explore ethical issues and will acquire specific skills for creating and maintaining an ethical work environment.  more...

Management Development for Technical Professionals ...professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will analyze the traits and skills you currently possess. Then you will determine which skills need enhancement and which skills require development. Various avenues for development will be presented  more...

Leadership Development for Technical Professionals ...Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such  more...

Problem Performance Prevention Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...

Problem Performance Improvement ... a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then devise a plan for remedying the situation. Then the manager must introduce a system of  more...

Addressing Problem Performance ...managers will attempt fail, there has to be recourse to a more formal and powerful approach. This is the progressive disciplinary approach. Organizations need to have a clear and defined policy outlining their approach. Discipline is a very difficult time for both managers, and the employees they are applying this procedure to. So the onus on managers is to get it right. This means careful and  more...

About 360-Degree Performance Feedback ...th the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public, private and non-profit sector organizations presently use 360-degree feedback. In fact, as of the mid-1990s, nearly all Fortune  more...

Performance Reviews ...s of their manager's assessments, so this course prepares managers for the more difficult reactions they will encounter. All this will make the appraisal meeting a practical and successful event. But to make it purposeful, a manager must develop better performance in her employees. This means both creating the best performance opportunities and identifying the steps a manager must take to  more...

Attracting Motivating and Retaining Technical Professionals ...iness world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these technical professionals as one of their most challenging tasks. This course is designed to help managers meet that challenge. In it you will  more...

The Inbound Call Center ...managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success. This  more...

Performance Metrics for an Inbound Call Center ...r management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze performance? Is performance quantifiable? Yes it is Call center performance metrics outlines the path to improved operations. This course will explore the full range of call center performance metrics. It will look at where the metrics come  more...

ITIL Configuration and Release Management ...ncrease productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The delivery and support of IT services are divided into core processes within the IT infrastructure library (ITIL). This course covers two service support processes: configuration  more...

Increasing Emotional Intelligence ...t effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by what they think, and that concrete techniques exist for gaining control of their feelings. This course will provide you  more...

Emotionally Intelligent Leadership Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in  more...

A Manager s Introduction to Business Law ...managers to the fundamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also presents the basis and  more...

Contracts in Commercial Transactions ...fications. In order to make effective business decisions, managers must clearly understand when they are forming an enforceable contract and when they are not. This course presents strategies for making an offer, successfully negotiating, and designing contracts that protect the rights of the organization, customer, and other interested parties. Finally, this course explains the legal  more...

Employment and Labor Law Management sometimes finds itself in a sensitive position involving the treatment and rights of employees. But how does management legally handle a precarious situation with employees without the legal ramifications exploding in their face? This course is an overview for management about the essentials of employment and labor law. It includes introductions to current federal laws regarding  more...

Intellectual Property and Proprietary Rights Management is often confronted with the responsibility of keeping an organization's intellectual property, such as copyrighted brands or trade secrets, confidential, while still communicating the organization's identity or ideas to internal and external customers. But how does management perform this function effectively while keeping the law on their side? This course introduces management to the  more...

Communicating for Results For many people, success in the workplace depends on their abilities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when  more...

Planning an Effective Business Meeting .... A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your meetings. It will help you develop strategies necessary for preparing effective  more...

Performance Reporting and Stakeholder Management ...day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing information to all stakeholders--internal and  more...

Estimating Activity Costs ...managers are familiar with the sinking feeling that occurs when project costs exceed expectations. Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and outputs  more...

Budgeting and Controlling Costs ...sses associated with Project Cost Management help Project Managers measure project performance and monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and Cost Control processes. Through interactive learning strategies and real-life scenarios, the  more...

Elements of Project Human Resource Management ...managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding enables project  more...

Implementing Project Human Resource Management ...managers have experienced the synergy of a well-functioning project team. When such a team exists, a project seems to run itself. A few of the secrets to a project's success include building a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is concerned with  more...

Initiating a Project and Preparing the Project Plan ...es so project objectives are achieved. Successful project managers use project integration management to integrate project processes, maximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to project performance. It will cover the project inputs, tools and techniques, and outputs of the  more...

Project Integration Executing and Completing a Project ...managers regularly face tough decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to  more...

An Introduction to Project Management ...nging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the field of project management is rapidly expanding, as more companies become project-based organizations. However, not all organizations and industries manage projects well. Some continue to waste time, money, and resources even after establishing procedures and  more...

Project Life Cycles and Stakeholders ...s. Whether learners are experienced or first-time project managers, this course will have relevant and up-to-date best practices for them to follow. The course will assist in preparing the learner for the PMBOK certification exam. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute  more...

Project Planning ...managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with the inevitability of change  more...

Executing Monitoring Controlling and Closing a Project ... need be, and document lessons learned. Competent project managers understand that project success can actually be a dangerous thing. To keep a project team from becoming complacent in response to project success, everyone involved must use the processes from the three Process Groups to keep things on track.Using information from "A Guide to the Project Management Body of Knowledge" (PMBOK??  more...

Performing Quality Assurance and Control ...th the time and money that went into it. However, project managers can't wait until a project is complete to find out whether the results meet the customer's needs. At the scheduled conclusion of a project, both the customer and the performing organization have too much at stake to risk failure.The American Society for Quality defines quality as "the characteristics of a process, product, or  more...

Planning Project Scope ...he successful completion of a project. Successful project managers use project scope management throughout the project life cycle to identify and control all aspects involved in a project. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain  more...

Communications Planning and Information Distribution ...day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, project managers are responsible for  more...

Introduction to Portfolio Management ...managers have a great deal of responsibility within an organization; not only do they have to be mindful of individuals responsible for managing portfolio components, but they also have to be mindful of executive management, which sets the strategy. All the project managers within the portfolio might think that their projects are the most important. But it's the portfolio manager who must make  more...

Portfolio Management Process Groups The processes involved with portfolio management are meant to enhance the likelihood of a portfolio yielding the intended results. However, these processes should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team  more...

Program Life Cycle and Organization ...astructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course will describe some of the key program management life-cycle considerations, including the key  more...

The Executing Process Group Once you have completed initiating and planning for your program, it is time to take the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling,  more...

Monitoring Controlling and Closing Programs ... others involved. This course is designed to help program managers understand the processes that support the Monitoring and Controlling and Closing process groups. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc., 2004. Copyright and all rights reserved. Material from  more...

Project Management Fundamentals ...loyees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a process, is the supervision and control of the work required to complete the project deliverable. Using established project management processes, coupled with  more...

Ethics and Professional Knowledge ...flict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities.Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to pass on that knowledge to others, and to assess and enhance individual competence.This course teaches prospective project managers  more...

Stakeholder Interests and Cultural Diversity ...hat's not all. In an increasingly global network, project managers won't get far without an understanding of cultural diversity, and how to work successfully with multi-national teams. Sensitivity to other groups, their social customs, and their means of doing business is key to success.This course teaches the common areas of stakeholder conflict and how to wend your way through the conflict  more...

Manager s Performance Guide - Team Conflict Skills ...n in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance. Have behaviors changed? How can we determine behavioral change? During the past four decades, numerous models of training evaluation have been proposed. Donald Kirkpatrick created the  more...

Project Leadership - Communicating Within a Project Team Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders  more...

Advanced Project Leadership - Organization Strategy and Business Needs ...Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to determine  more...

Advanced Project Leadership - Navigating Corporate Structures ...ship: Navigating Corporate Structures teaches the project managers how to understand the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders Hidden Agendas. You will also learn about project sponsors, and how their  more...

Advanced Project Leadership - Bringing Home the Value ...oject Leadership: Bringing Home the Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a project.  more...

Virtual Team Management - Managing Virtual Team Relationships ...ger. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary managers through the use of management techniques. Finally, you will learn how virtual team managers can incorporate  more...

Advanced Project Management - Managing Accelerated Projects Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for  more...

Project Leadership - Leading the Project Team Project Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects.  more...

Leading High-performance Virtual Teams ...ding virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. This course offers a framework for successfully leading virtual teams. It addresses some of the primary concerns managers, team leaders, and team members have about virtual teams: building  more...

Six Sigma Projects and Project Teams ...Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides  more...

Credibility and Disclosure in an Annual Report ...managers, financial professionals, and other business professionals with methods to determine the credibility of an annual report, as well as the degree of disclosure that is required. The course begins by examining how the CPA can address credibility issues, primarily through the auditing process. It also examines the important contribution of the notes towards an analysis of financial  more...

Analyzing an Annual Report ...managers, financial professionals, and other business professionals with methods to extend their analysis of financial statements beyond the three basic reports: the Balance Sheet, Income Statement, and Cash Flow Statement. The course begins by analyzing two accounting features often identified in the notes to the financial statements: the cost of goods sold measurement and depreciation  more...

Strategic Approaches to Total Rewards HRCI SPHR One of the largest expenditures for organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to  more...

Strategic Approaches to Labor Relations HRCI SPHR ...nt resolutions. This course prepares HR professionals and managers who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Employee and Labor Relations functional area of the HR Body of Knowledge recommended by the Society for Human Resource Management (SHRM). Due to  more...

Cost Accounting Decisions ...ovides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how cost accounting information is gathered, and how it is used by business professionals to make effective decisions. Topics such as Cost-volume-profit (CVP) Analysis, Standard Costing and Variance Analysis, and Activity-based Costing (ABC) will provide  more...

Overview of Managerial Accounting ...ovides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and managerial accounting approaches will provide  more...

Managerial Decisions and Capital Budgeting Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you  more...

Managing in a Global Business Environment ... with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers for change is imperative. In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means they must plan, organize, direct, and control resources across time, distance, and cultures. Furthermore, in  more...

Managing Cross-Functions ...managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value  more...

Managing for High Performance ...Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid  more...

Managing Managers ...managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that the  more...

Managing Upward Relationships ...mproving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall life quality of all concerned. This course attempts to  more...

Tomorrow s Managers Competencies ...applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented. In order to thrive in these shifting times, you need skills that will help you maximize the potential of your workforce. Tomorrow's  more...

Tomorrow s Managers Development Tools ...f what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect from one another. You will identify methods to make your managers change-ready, global thinkers. By applying  more...

Managing as Coach and Counselor "The ripest peach is highest on the tree." "A man's reach should exceed his grasp." How do you motivate employees to go after "the ripest peach," or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence.  more...

Managing as Project Champion Albert Einstein said, "The bitter and the sweet come from the outside, the hard from within, from one's own efforts." Are you a person who can drive a project on the outside, and hold yourself responsible from within? Can you be the force, the influence, and the point person who holds the keys to ultimate success? That's what it takes to be a project champion. This is not a course about the  more...

A Primer for Ensuring Accountability "You are either part of the solution or part of the problem." That assertion from Eldridge Cleaver is a perspective that you must impart to each and every employee you supervise. There are many effective ways to get them to see this valuable viewpoint. And that's what you'll learn in this course. As a manager you are on the line when things go wrong. This course is designed to enhance your ability  more...

Becoming a Manager Responsibilities and Fears Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect  more...

Becoming a Manager Leading and Communicating ...managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last job, but now you will  more...

Introduction to Product Management Do you have an abiding interest in planning, forecasting, and marketing a product or product line? Are you new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically,  more...

Pricing and Profitability for Product Managers A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,  more...

Raising Capital and Financing Decisions The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company.  more...

Recognizing a Leader ...rong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences are by studying the traits and qualities of leaders, including information on how true leaders find the time to lead and what employees expect from their leaders. Additionally, you'll get a chance to explore your leadership style and gain  more...

Coaching Performance ...or, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A leader would take the time to coach Barry and find out what's really going on--perhaps determining that three weeks of training wasn't quite enough. Or perhaps discovering that Barry's mother died recently and he's  more...

The Principles of Financial Management ...and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all managers, from line supervisors to senior  more...

The Basics of Budgeting Running a department without understanding the budget process is like driving a car without knowing how to steer. Every manager needs a basic understanding of how to plan, use, and monitor adherence to a budget. Addressing the needs of your own budget process will help you support the financial processes and goals of your organization as a whole. In this course, non-financial managers will learn  more...

Management of Cash Flows Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to  more...

Financial Statements ...e and their financial condition to investors and lenders. Managers--including non-financial managers--can use these statements to understand how the organization is doing: Are any changes needed? Can the organization improve? How quickly is the organization growing in comparison with its competitors? Are there any financial danger signs? This course provides a foundation for reading the three  more...

Managing Yourself and Those Around You Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants.  more...

Partnering with Your Boss ... support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and valued member of the management team. For administrative support professionals who currently work in this type of relationship with their bosses, the course  more...

Communicating with Power and Confidence ...n now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of  more...

Supply Chain Management Using Models ...f the future. Audience: This series is designed for managers, supervisors, team leaders, and project managers who are involved with supply chain management within their organization or need to understand the basics of supply chain management. It is also appropriate for those involved with logistics, sourcing, warehouse and transportation management, and operations. Deployment:  more...

Linux Technology Overview Part 2 Features for Users ...orkstation installation process. Audience Technical managers and professionals who are evaluating whether or not to adopt Linux in their business environment should have in-depth knowledge of the capabilities of competing operating systems, such as Unix and Windows NT and 2000. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation  more...

Linux Technology Overview Part 1 Technical Business Considerations ... business applications of Linux. Audience Technical managers and professionals who are evaluating whether or not to adopt Linux in their business environment or individuals learning about Linux in preparation for using it. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits ITCAP credits:  more...

Linux Technology Overview Curriculum ...nce The audiences for this curriculum include technical managers and professionals who are evaluating whether or not to adopt Linux in their business environment or individuals learning about Linux in preparation for using it. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Per Course  more...

Directory Technologies Part 3 Active Directory Integrating Technologies ... The intended audience for this course includes Technical Managers, System Administrators, Software Engineers, and Network Administrators. They should be experienced IT professionals who are experts with Novell NetWare 4 or NetWare 5 and have prior knowledge of Novell Directory Services (NDS). Additionally, learners should have taken the first two parts of this series (82711-82712). Content  more...

Directory Technologies Part 2 NDS eDirectory ... The intended audience for this course includes Technical Managers, System Administrators, Software Engineers, and Network Administrators. They should be experienced IT professionals who are experts with Novell NetWare 4 or NetWare 5 and have prior knowledge of Novell Directory Services (NDS). Additionally, learners should have taken the first part of this series (82711). Content Emphasis  more...

Directory Technologies Part 1 Directory Server Model ... The intended audience for this course includes Technical Managers, System Administrators, Software Engineers, and Network Administrators. They should be experienced IT professionals who are experts with Novell NetWare 4 or NetWare 5 and have prior knowledge of Novell Directory Services (NDS). Deployment Options Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 ...ed audience for this course includes End Users, Technical Managers, System Administrators, Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible for  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 ...ed audience for this course includes End Users, Technical Managers, System Administrators, Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible for  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ...ed audience for this course includes End Users, Technical Managers, System Administrators, Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible for  more...

NDS 8 0 Advanced Tools Diagnostics Curriculum ...udience for this curriculum includes End Users, Technical Managers, System Administrators, Software Engineers, Network Administrators, and Help Desk/Support. This curriculum is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible  more...

Oracle9i Database Admin Recover Databases ...ience for this course include Database Administrators, IT managers, and technical professionals. There are no required prerequisites. Content Emphasis Conceptual Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 64322 Objectives Unit 1: Oracle Recovery Methods 2 hours •  more...

Oracle9i Database Admin Perform Database Backups ...ience for this course include Database administrators, IT managers, and technical professionals. There are no prerequisites for this course. Content Emphasis Conceptual Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 64321 Objectives Unit 1: Oracle Backup Architecture 1 - 2  more...

Visio 2000 Course Overview This course introduces students to Microsoft Visio 2000. Beyond a basic introduction, however, students will gain experience in creating project management, networking, database and TQM illustrations for IT organizations. Learn To Identify the tasks that can be performed using Microsoft Visio 2000 Enterprise Edition. Identify the components used for performing specific  more...

SQL Server 2000 Design Implement Databases Part 5 Dist Data Locks ...nce for this course includes database designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Learners are expected to have experience with using the Microsoft Windows 2000 operating system. Learners are also expected to have  more...

SQL Server 2000 Design Implement Databases Part 4 Managing Indexes ...nce for this course includes database designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Students are expected to have experience with using the Microsoft Windows 2000 operating system, understand database concepts and  more...

SQL Server 2000 Design Implement Databases Part 3 Managing Objects ...nce for this course includes database designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Students are expected to have experience with using the Microsoft Windows 2000 operating system, understand database concepts and  more...

SQL Server 2000 Design Implement Databases Part 2 Managing Data ...nce for this course includes database designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Students are expected to have experience with using the Microsoft Windows 2000 operating system, understand database concepts and  more...

SQL Server 2000 Design Implement Databases Part 1 Intro to SQL Server ...nce for this course includes database designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Students are expected to have experience with using the Microsoft Windows 2000 operating system. Students are also expected to  more...

UNIX--Part 2 Advanced Topics for Users ... courses are End Users, Application Developers, Technical Managers, System Analysts, System Administrators, Software Engineers, Database Administrators, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Hardware and Processes Duration: 1 - 2 Hour(s) Identify the hardware requirements for a UNIX system. Identify the memory requirements of a UNIX  more...

UNIX--Part 1 User Fundamentals ...of X-windows. Identify the differences between X-windows managers. Identify the components of the Common Desktop Environment (CDE). Log in and out of a UNIX system. Launch a basic application by using the CDE. Get help in the CDE. Identify the features of Mailer. Open a terminal from the CDE. Display information about UNIX users. Access a man page from the terminal window. Unit 2:  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 2 ...s for this course are System Administrators and Technical Managers. In addition to the principal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit  more...

Interconnecting Cisco Networking Devices Part 3 ...s, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks. Deployment: e-Learning/self-study Accreditation CEU credits: 0.80 CEUs Language  more...

Interconnecting Cisco Networking Devices Part 2 ...s, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks. Deployment: e-Learning/self-study Accreditation CEU credits: 0.80 CEUs Language  more...

Interconnecting Cisco Networking Devices Part 1 ...s, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks. Deployment: e-Learning/self-study Accreditation CEU credits: 0.80 CEUs Language  more...

Building an E-Commerce Business Case ... Value Chain. Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Japanese, US English Total Learning Time: 6-8 hours Objectives: Unit 1: Building Online Revenues (1 - 2 hours)  more...

E-Commerce Security ...ent Security. Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Chinese, US English Total Learning Time: 6-8 hours Objectives: Unit 1: Security Firewalls (1 - 2 hours)  more...

Oracle8 Network Administration Net8 Configuration and Troubleshooting ...s, system administrators, application developers, and MIS managers. Participants should be familiar with Oracle8 database administration, or have taken courses 61311, 61312, 61313, 61314, and 61315. Also, the first part of this series, course 61326, should have been taken. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Names Duration: 1 - 2 Hour(s) Match  more...

Oracle8 Network Administration Net8 Architecture Configuration ...s, system administrators, application developers, and MIS managers. Participants should be familiar with Oracle8 database administration, or have taken courses 61311, 61312, 61313, 61314, and 61315. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Net8 Overview Duration: 2 - 3 Hour(s) Identify the features of a two-tier network. Identify the services provided by  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery ...s, System Administrators, Application Developers, and MIS Managers. Prior to taking this course, participants should be familiar with SQL and PL/SQL Using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the Oracle8 Database Administration series, courses 61311, 61312, 61313, 61314, and 61315, and have taken the first part of the  more...

Oracle8 Backup and Recovery - Strategies and Backups ...s, System Administrators, Application Developers, and MIS Managers. Prior to taking this course, participants should be familiar with SQL and PL/SQL Using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the Oracle8 Database Administration series, courses 61311, 61312, 61313, 61314, and 61315. T otal Learning Time 6 - 8 Hour(s)  more...

E-Commerce Implementation Issues ...ce Web sites. Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: US English Total Learning Time: 7 hours Objectives: Unit 1: Scale of Implementation (3 hours) Identify Web  more...

Evaluating E-Commerce Options ...ng Paradigms. Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. This course will therefore assist learners in evaluating the relevance of e-commerce to their business goals. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Japanese, US  more...

Introduction to E-Commerce ...lding Blocks. Audience: This course is intended for Managers and technical staff with little experience of e-commerce. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Japanese, Chinese, Brazilian Portuguese, US English Total Learning Time: 7 hours Objectives: Unit 1: Introduction to E-Commerce (2 hours)  more...

PDM and SAP R 3 PDM Introduction ...ed A udience The following audiences are targeted: Managers and department managers; employees from departments working with Product Data IT Management. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of  more...

SAP R 3 Supply Chain Management ...t and Controlling IT, Management and IT Employees Project Managers, and Project resources preparing for Supply Chain projects. Employees with appropriate background interested in other company areas. They should also be confident users of their PC Technology, Windows (or other GUI environments in use at their location). A good foundation of knowledge of the logistic correlation within the  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy ...ment e-Learning programs - such as Executives, Directors, Managers in large organizations (Fortune 500, etc.). It will also be of interest to Line Managers who are charged with implementing an e-learning solution, and the general learner interested in e-Learning. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options  more...

E-Learning Essentials Part 2 Marketing Your Solution ...ment e-Learning programs - such as Executives, Directors, Managers in large organizations (Fortune 500, etc.). It will also be of interest to Line Managers who are charged with implementing an e-learning solution, and the general learner interested in e-Learning. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options  more...

Brand Management Developing a Brand Strategy ... Audience The target audience for this series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution ...ment e-Learning programs - such as Executives, Directors, Managers in large organizations (Fortune 500, etc.). It will also be of interest to Line Managers who are charged with implementing an e-learning solution, and the general learner interested in e-Learning. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options  more...

Sales Skills The Fundamentals ...ill meet with Robin Carlson, one of Icon's District Sales Managers, to discuss terminology often used in the field of sales. Through your questions, you will learn the definitions of several terms that salespeople use, including prospecting, cold and warm calling, and networking. Unit 3: Developing Your Character (0.5 - 1 hour) Apply the PLEASED acronym to your life  more...

Brand Management Integrated Marketing ... Audience The target audience for this series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

Brand Management Branding on the Web ... Audience The target audience for this series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

Professional Selling Over the Phone Preparation Strategies ...series is Inside and Outside Sales Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Preparing  more...

Professional Selling Over the Phone Prospecting ...series is Inside and Outside Sales Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Generating  more...

Professional Selling Over the Phone Closing a Sale ...series is Inside and Outside Sales Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Closing  more...

Sales Management Building a Championship Sales Team ...ience The target audience for this series is new sales managers, sales team leaders, or current sales managers who want to improve their management skills. This series is also recommended for marketing managers who participate in sales development programs. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options  more...

Essentials of Business Law Employment Law ...teps to avoid occurrences of discrimination. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Sales Management Leading a Sales Team ...rritory reviews. You will also learn what forecasts sales managers usually develop, the four factors to define when referring to a forecast, and how forecasts are used. In addition, you will learn steps for conducting sales meetings and the best method for setting goals in the meetings. Learn To Identify the steps for choosing the best territory strategy.  more...

Sales Management Motivating Sales Teams to Win ...ience The target audience for this series is new sales managers, sales team leaders, or current sales managers who want to improve their management skills. This series is also recommended for marketing managers who participate in sales development programs. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options  more...

Consulting Skills Building Consulting Relationships ... this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Determining  more...

Consulting Skills The Consulting Process ... this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Contracting  more...

Essentials of Business Law The Legal Environment ...strate an understanding of liability issues. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Consulting Skills Serving as an Internal Consultant ... this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding  more...

Strategic Management Establishing Strategic Focus ...pply the seven-step decision-making process. Audience Managers and team leaders that want to understand and apply strategic management concepts. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Purpose of Strategic Management  more...

Strategic Management Analyzing Strategic Options ...itiate business or corporate-level strategy. Audience Managers and team leaders who are responsible for analyzing strategic business options. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Defining Strategic Analysis (0.5 - 1  more...

Strategic Management Developing a Successful Process ... the benefits effective monitoring provides. Audience Managers and team leaders that are responsible developing a strategic business plan. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Strategic Management  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...lementing a competitive intelligence system. Audience Managers and executives who are interested in learning more about how they can influence the strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Quality Management The Quality Management Process ...l incentives for developing loyal customers. Audience Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Competitive Intelligence Analysis Dissemination ...or protecting an organization's information. Audience Managers and executives who are interested in learning more about how they can influence the strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Competitive Intelligence Researching Online ...or evaluating online sources of information. Audience Managers and executives who are interested in learning more about how they can influence the strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Quality Management Quality Management Tools ... Identify the purpose of affinity diagrams. Audience Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Managing Business Risk Developing a Risk Management Plan ...audience for this program is Team Leaders, Directors, and Managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Evolution of Risk Management (0.5 - 1 hour) Identify the differences between traditional  more...

Managing Business Risk Risk Assessment Control ...get audience for this program is Team Leaders, Directors, Managers, Department Heads. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Risk Identification (0.5 - 1 hour) Identify environmental risk sources.  more...

Managing Business Risk Financing Contingency Planning ...get audience for this program is Team Leaders, Directors, Managers, Department Heads. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Risk Financing Methods (0.5 - 1 hour) Identify the dimensions of risk  more...

Principles of Marketing Fundamentals of Marketing ...he steps of the market segmentation process. Audience Managers, supervisors, and employees who want to learn basic marketing principles in order to influence the marketing goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Oracle 11i10 System Admin Concurrent Management Profile Options ...sers on request sets. Unit 2: Administering Concurrent Managers Identify features of defining a concurrent manager. Identify benefits of parallel concurrent processing. Identify features of program libraries. Identify features of a work shift. Identify features of specialization rules. Identify features of concurrent request types. Identify features of a conflict domain.  more...

Windows NT Server 4 0 Routing RAS - Part 4 ...ng Resources Duration: 2 Hour(s) Match the Routing Managers in the RRAS architecture with their functions. Match the Routing Drivers in the RRAS architecture with their functions. Identify the functions of the Routing Protocols in the RRAS architecture. Match the routing path description with the appropriate packet types in the RRAS architecture. Sequence the tasks to be included in  more...

Networking Technologies Series TCP IP Concepts Architecture ... ontent Emphasis Skills-Based A udience Network managers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: TCP/IP Overview Duration: 2 - 3 Hour(s) Identify the features of TCP/IP. Identify the advantages of using connection-oriented over  more...

Networking Technologies Series TCP IP Protocols ... ontent Emphasis Skills-Based A udience Network managers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Protocols (IP) Duration: 1 - 2 Hour(s) Identify the features of the IP. Match the various fields in the IP datagram header  more...

Networking Technologies Series TCP IP Internetwork Mgt ...C ontent Emphasis Conceptual A udience Network managers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Duration: 1.5 - 2 Hour(s) Identify the features of an e-mail application. Identify the steps in the transmission of an  more...

SAP R 3 v4 0 MM Warehouse Management ...hin the fields of warehouse management, such as warehouse managers, warehouse employees, project participants coordinating warehouse processes, employees working in functions which interface with the warehouse. Participants should have completed the following courses: 12272 SAP Fundamentals and 13033 R/3 working with SAP R/3. T otal Learning Time 5 - 7 Hour(s) Course Contents Unit  more...

SAP R 3 and the Euro ...A udience This course has been primarily designed for Managers and employees who are responsible for the EURO project and those who require an understanding of the business implications of the EURO. Students of this course will need to possess a sound grasp of business issues generally. T otal Learning Time 2 - 3 Hour(s) Course Contents Unit 1: Determining Factors, Markets and  more...

SAP R 3 PDM Product Development ...ed A udience The following audiences are targeted: Managers and Department Managers; Employees from the departments working with Product Data IT Management. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of  more...

Data Modeling - Create Basic Models ...ontent Emphasis Skills-Based A udience Business managers, business analysts, technical analysts, database designers, database administrators, and anyone responsible for the analysis and specification of data during the application development lifecycle. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Introduction to Relational Data Modeling Duration: 3  more...

Data Modeling - Develop Depth to Your Models ...ontent Emphasis Skills-Based A udience Business managers, business analysts, technical analysts, database designers, database administrators, and anyone responsible for the analysis and specification of data during the application development lifecycle. Participants should have knowledge equivalent to: course 60021, Data Modeling: Create Basic Models. T otal Learning Time 7 - 8  more...

Process and Function Modeling ...s-Based A udience This course is aimed at business managers, business analysts, technical analysts, database designers, and anyone responsible for the analysis and specification of functional requirements during the application development lifecycle. These people are likely to be graduate professionals with some experience in an application development environment. T otal Learning  more...

Object Analysis Design Requirements Analysis ...ceptual A udience This course is aimed at business managers, business analysts, technical analysts, database designers, and anyone responsible for analysis and design tasks during the object oriented application development lifecycle. These people are likely to be graduate professionals with some experience in an application development environment. No prior knowledge of object  more...

Object Analysis Design Design Implementation ...ceptual A udience This course is aimed at business managers, business analysts, technical analysts, database designers, and anyone responsible for analysis and design tasks during the object oriented application development lifecycle. These people are likely to be graduate professionals with some experience of the application development environment. This course is part of an Oracle  more...

Introduction to Data Warehousing ...n developers, business analysts, database administrators, managers, project managers, and system analysts. Participants should have a business-level understanding of Oracle technology. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Basic Concepts of Data Warehousing Duration: 2 Hour(s) Identify the characteristics of a data warehouse. Identify the activities  more...

Quality Management Business Process Improvement ...spects of a process that should be measured. Audience Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Oracle e-Business 11i System Admin Fundamentals 2 ...t unit covers the definition and management of Concurrent Managers. The second unit covers managing profile options and creating and incorporating custom programs. The final unit covers user auditing and resource monitoring. Learn To: Identify key features of concurrent processing. Identify considerations for assigning work shifts. Identify considerations for specializing a  more...

Windows 2000 Planning Implementing Active Directories - Part 1 ...ed A udience This course series is designed for IS Managers, MIS Directors, Technical Managers, System Administrators, Database Administrators and System Analysts. It is recommenced that participants have completed NETg course 72400, Microsoft Windows 2000: Technical Overview and 72401, Microsoft Windows 2000: New Features or have equivalent knowledge. T otal Learning Time 6 - 8  more...

Business Code of Conduct Sarbanes Oxley Act ...es. Audience: Employees within a finance department, managers, and executives throughout an organization. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits HRCI credits: 1 Hour Language Options: US English Total Learning Time: 1 hour Objectives: Unit 1: Sarbanes-Oxley and SEC Rules (1 hour) Identify important areas covered by  more...

International Business Essentials The Global Business Environment ...ng business successfully in North America. Audience: Managers, supervisors, and employees who want to learn in detail about the global business environment and how that impacts his or her business activities and goals. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total  more...

Diversity Managing Diversity in the Workplace ...managers examine the impact of diversity and culture on individuals and organizations. They learn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture that affect the workplace by  more...

International Business Essentials Succeeding as a Global Manager ...otivate across cultures. Additionally, students learn how managers can successfully conduct business in other cultures and businesses can be successful in the global marketplace. Learn To: Follow steps businesses can take to ensure effective reengineering. Identify ways a Human Resources department can facilitate competitive advantage. Identify characteristics of a global manager.  more...

International Business Essentials Conducting Business in Europe ...tiation, or presentation in Great Britain. Audience: Managers and supervisors who want to learn specific business protocol for Germany, France, and great Britain. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 to 4 hours Objectives:  more...

Red Hat Linux Part 1 User Fundamentals ...y the features of the Graphical User Interface (GUI) file managers in Linux. Navigate directories in Linux. Identify some of the network-related features of K File Manager. Manipulate K File Manager templates. List files in a directory by using the ls command. Identify procedures for locating files in a directory. Identify the procedures for copying, moving, and deleting files. Identify  more...

SCO SVR 5 --Part 2 Network Administration .... Identify the functions of the Modem and Dialup Systems managers in serial communications. Create an outgoing Point-to-Point Protocol (PPP) connection. Create an incoming Point-to-Point Protocol (PPP) connection. Configure a Dynamic Host Control Protocol (DHCP) server. Identify the features of the DNS Manager. Identify the features of routing in UnixWare 7. Identify the methods for  more...

Solaris Administration Curriculum Course Overview This curriculum covers basic user and system administration in the Solaris environment. It focuses on the common skills that an administrator will perform and how they are handled in this flavor of Unix. Students will learn internetworking connectivity, systems, services, and security. Wherever possible, there is a focus on the tools and features specific to Solaris. L earn  more...

IBM AIX--Part 1 Basic Administration ...em. Identify the features of the SMIT and WSM filesystem managers. Mount a file system by using the command-line interface (CLI). Modify a file system. Identify the features of disk mirroring. Identify the standard AIX permission bits. Identify the features of access control lists (ACLs). Identify AIX roles. Identify types of backup media. Identify backup command-line interface (CLI)  more...

Access XP Fundamentals ... intended audiences for this course are Project or Office Managers, Secretarial, Web Designer-Developers, System Administrators, Database Administrators. Access 2002 Fundamentals doesn't require any previous database knowledge. Its audience could include a range of other job types such as Junior Secretarial, Customer Service etc. Typically learners will work in an office environment (possibly  more...

Access XP Proficient User ...e intended audience for this course are Project or Office Managers, Secretarial, Web Designer-Developers, System Administrators, and Database Administrators. Typically learners will work in an office environment (possibly networked) producing documents/spreadsheets and/or databases/Web pages. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 programs and be familiar  more...

Access XP Expert User ... audience for this course would include Project or Office Managers, Secretarial, Web Designer-Developers, System Administrators, and Database Administrators. Typically learners will work in an office environment (possibly networked) producing documents/spreadsheets and/or databases/Web pages. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 programs and be familiar  more...

Strategic Sales Gaining Access to the Executives ...ove up into selling complex sales solutions and for sales managers responsible for managing and coaching recently appointed senior sales people. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Understanding the Executive Mindset (0.5  more...

Strategic Sales Building the Executive Relationship ...ove up into selling complex sales solutions and for sales managers responsible for managing and coaching recently appointed senior sales people. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Adapting to Behavioral Styles (0.5 hours)  more...

FrontPage XP Curriculum Course Overview This curriculum introduces the learner to both the core elements and higher level skills required to work with Web sites in FrontPage 2002. Topics covered include the principles of designing, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also  more...

FrontPage XP Curriculum Course Overview This curriculum introduces the learner to both the core elements and higher level skills required to work with Web sites in FrontPage 2002. Topics covered include the principles of designing, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also  more...

Frontpage XP Proficient User ...ded audience for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Working knowledge of Microsoft Windows and the Internet is suggested. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total  more...

Self Development Motivating Yourself to Perform ...managers and employees learn how to apply strategies that enable them to overcome procrastination. They also learn how to apply self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination. Enhance self-discipline with affirmations.  more...

Frontpage XP Proficient User ...ded audience for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Working knowledge of Microsoft Windows and the Internet is suggested. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total  more...

FrontPage XP Expert User ...ded audience for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Leaners should have completed the FrontPage 2002 Proficient User course (74091). Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English  more...

FrontPage XP Expert User ...ded audience for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Leaners should have completed the FrontPage 2002 Proficient User course (74091). Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English  more...

Outlook XP Fundamentals ...s course include Secretarial, Clerks, Typists CSRs Office Managers Web Designer-Developers System Administrators, and Database Administrators. Typically learners will work in a networked environment that requires using e-mail for one-to-one, as well as group contacts and for arranging meetings and appointments through Microsoft Outlook. Learners will need a basic knowledge of either Microsoft  more...

Outlook XP Proficient User ...ourse includes Secretarial, Clerks, Typists, CSRs, Office Managers, Web Designer-Developers, System Administrators, and Database Administrators. Typically learners will work in a networked environment which requires using e-mail for one-to-one, as well as group contacts as well as for arranging meetings and appointments through Microsoft Outlook. Outlook Proficient User requires a higher level  more...

Strategic Sales Developing Executive Proposals ...ove up into selling complex sales solutions and for sales managers responsible for managing and coaching recently appointed senior sales people. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Differentiating Your Proposal (0.5 hours)  more...

Outlook XP Expert User ...ourse includes Secretarial, Clerks, Typists, CSRs, Office Managers, Web Designer-Developers, System Administrators, and Database Administrators. Typically learners will work in a networked environment which requires using e-mail for one-to-one, as well as group contacts as well as for arranging meetings and appointments through Microsoft Outlook. Microsoft Outlook 2002 Expert User requires a  more...

Advanced Project Leadership Bringing Home the Value ...oject Leadership: Bringing Home the Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a project.  more...

Word XP Curriculum ...audience for this curriculum include End Users, Technical Managers, Help Desk/Support, Network Designers and Project Managers. Learners should have a working knowledge of Microsoft Windows and the Internet, and should have experience with Word 2002 Fundamentals. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA  more...

Word XP Fundamentals ...he audience for this course includes End Users, Technical Managers, Help Desk/Support, Network Designers and Project Managers. Learners should have a working knowledge of Microsoft Windows and the Internet, and should have experience with Word 2002 Fundamentals. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA  more...

Word XP Proficient User ...he audience for this course includes End Users, Technical Managers, Help Desk/Support, Network Designers and Project Managers. Learners should have a working knowledge of Word 2002 and have taken the Microsoft Word 2002 Fundamentals course 74020. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE  more...

Word XP Expert User ...he audience for this course includes End Users, Technical Managers, Help Desk/Support, Network Designers and Project Managers. Learners should have a working knowledge of Microsoft Windows and the Internet, and should have completed the Word 2002 Fundamentals and Proficient User courses (course numbers 74020 and 74021) or equivalent experience. Content Emphasis Skills-Based Deployment  more...

Balanced Scorecard Corporate Strategy ...dience: This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to implement the balanced scorecard within their organization to achieve strategic business objectives. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US  more...

Balanced Scorecard Implementing ...dience: This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to implement the balanced scorecard within their organization to achieve strategic business objectives. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US  more...

Balanced Scorecard Measuring Business Objectives ...dience: This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to implement the balanced scorecard within their organization to achieve strategic business objectives. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US  more...

Advanced Project Leadership Navigating Corporate Structures ...ship: Navigating Corporate Structures teaches the project managers how to understand the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders ?Hidden Agendas?. You will also learn about project sponsors, and how their  more...

Advanced Project Leadership Organization Strategy Business Needs ...Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to determine  more...

Time Management Planning Your Day ..., you will meet with Carla Jackson, one of Icon's Project Managers. Through her questions and your answers, you will learn about the benefits of creating a daily plan, the obstacles you should avoid when planning, and what guidelines you should follow in planning and scheduling your day. Unit 2: Managing Technology (0.5 - 1 hour) Identify guidelines for making good  more...

Goal Setting Series The Goal Setting Series includes the following courses: Goal Setting: Reaching Individual Goals Goal Setting: Goal Setting Tools for Managers Goal Setting: Organizational Goal Setting To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Moving from Technical Professional to Mgr Series Getting Started ...lanning as well as the fundamentals of recruiting for new managers. Learn To: Identify key functional areas of an IT organization. Identify key personal skills for an IT manager. Identify key differences between old and new management styles. Identify reasons for management planning. Identify guidelines for using a SWOT analysis to assist in strategic planning. Staff Your IT  more...

WebSphere MQ Integration Message Broker ...hitects, project leaders, senior level programmers and IT managers from both IBM customer and business partner organizations. Students will often not work directly with the product, but rather will be involved in evaluating and planning the product. A basic knowledge of WebSphere MQ is mandatory. Knowledge of database basics and IT infrastructure would be beneficial. Deployment Options  more...

SAP R 3 Variant Configuration Master Data ...istribution, Development, Design, and Production; Project managers and members of project teams from Development, Design, Sales and Distribution, and Production; Organizers and employees from IT; Employees with relevant background knowledge who are interested in Variant Configuration from Purchasing, Materials Planning, and Controlling. Prerequisites for this course would include: SAP R/3  more...

SAP R 3 Variant Configuration Config Scenario ...istribution, Development, Design, and Production. Project managers and members of project teams from Development, Design, Sales and Distribution, and Production. Organizers and employees from IT. Employees with relevant background knowledge who are interested in Variant Configuration from Purchasing, Materials Planning, and Controlling. The following courses provide the education and training  more...