Online Managers And Supervisors eLearning Training
From Serebra Learning Corporation
Excellence in Internal Customer Service
In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning
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Partnering with Your Boss
... support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and valued member of the management team. For administrative support professionals who currently work in this type of relationship with their bosses, the course
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Union Awareness
According to the U.S. Department of Labor's Bureau of Labor Statistics, in 2004, 12.5 percent of wage and salary workers were union members--down from 12.9 percent in 2003. Why is membership declining? Perhaps the growing number of laws in place to protect workers prevents the necessity of unions, or perhaps the nature of the work itself has changed. Regardless of the decline, workers still have
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Rightful Termination
One of the most difficult things you will do as a manager is to tell an employee that his or her working relationship with the company must end. When you take this course, you will learn specific steps to follow when terminating someone's employment due to layoffs, performance problems or misconduct. You will then have the opportunity to apply what you've learned in a role play. Of course, the
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Supervisor and Manager Sexual Harassment Awareness
...t that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. Each company should have a policy on the issue of sexual harassment,
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Supervisor and Manager Sexual Harassment Awareness Multi-State Edition
...ry negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course can help
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Fair Labor Standards Act FLSA
The Fair Labor Standards Act (FLSA) establishes specific minimum requirements in relation to employees' wages, hours of work, overtime entitlements, and payroll records. The act was passed to set and enforce federal requirements on minimum wages and overtime. The FLSA became federal law in 1938 as part of President Roosevelt's New Deal--its primary aim was to respond to growing concerns about poor
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Environmental Regulations Overview
This one-hour course provides an overview of the major environmental laws and regulations of our time and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define the purpose of the Toxic Substances Control Act (TSCA) specify the purpose of the Resource Conservation
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From 123-CBT Computer Based Training
International Business Essentials Conducting Business in Europe

...tiation, or presentation in Great Britain. Audience: Managers and supervisors who want to learn specific business protocol for Germany, France, and great Britain. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 to 4 hours Objectives:
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Interpersonal Communication Listening Skills

...ctions while listening. Audience This course is for managers and supervisors who are interested in improving their listening skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background
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Advanced Interpersonal Communication Comm to Build a Positive Culture

...tive climate in an organizational culture. Audience Managers and supervisors who can influence creating a positive culture through communication. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1:
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Leadership Development Goal Setting

...s a management technique. Audience This course is for managers and supervisors who are responsible for setting and achieving goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options German, UK English, Japanese Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 -
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Leadership Development Leading the Way

...uation to your advantage. Audience This course is for managers and supervisors in leadership positions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English, Japanese, German Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)
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Employee Performance Managing Difficult People

...anaging difficult people. Audience This course is for managers and supervisors responsible for coaching their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1
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Correcting Performance Problems Identifying Performance Problems

...ble causes of an employee's conduct problem. Audience Managers and supervisors who want to learn how to identify any performance problems their employees may have. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives
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Correcting Performance Problems Addressing Performance Problems

...low the steps for responding to an employee. Audience Managers and supervisors who want to learn how to successfully provide employees with feedback and address problem behavior. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours
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Correcting Performance Problems Disciplining Employees

...ucting a follow-up meeting with an employee. Audience Managers and supervisors who want to learn how to conduct a disciplinary meeting with an employee who is displaying performance problems. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2
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Managing Performance Establishing a Peformance Plan

... Coach your employees. Audience Managers and supervisors who want to understand the process for establishing a performance plan for their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours
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Managing Performance The Performance Appraisal Process

...elp an employee solve a performance problem. Audience Managers and supervisors who want to learn how to apply the performance appraisal process in order to help their employees improve their performance. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning
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Managing Performance Overcoming Performance Appraisal Challenges

...egal compliance when appraising performance. Audience Managers and supervisors who want to learn how to overcoming challenges when conducting performance appraisals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives
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Coaching Building Relationships

... by following the steps in the CARE process. Audience Managers and supervisors who want to learn how to build relationships with their employees in order to effectively coach them. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours
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Coaching Applying the Coaching Process

...ructive feedback effectively while coaching. Audience Managers and supervisors who want to learn how to apply the coaching process in order to successfully coach their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours
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Coaching Communicating with Employees

...ate approach when confronting your employee. Audience Managers and supervisors who want to learn how to apply coaching concepts successfully by using good communication techniques. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours
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Business Ethics Managerial Business Ethics

...ntion process for ending unethical behavior. Audience Managers and supervisors who want to learn how to create an ethical work environment and encourage ethical behavior and discourage unethical behavior in their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US
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From Technical Presentations
Ergonomics: Elements of an Ergonomics Program


...managers and supervisors who are involved in the development of an ergonomics program. This course teaches the "how to" of establishing an ergonomics program from the initial organization through the ongoing program monitoring and support. This knowledge will help supervisors and managers to protect employees, enhance productivity, and control the costs associated with CTDs. Delivery formats
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From Compliance Solutions
DOT Hazmat Transportation Online
...who pack, ship or placard the shipments, as well as their managers and supervisors. If an employee does
not understand the regulations and makes a simple mistake in the hazard class,
or simply puts the wrong placard on the container, the shipment is compromised
throughout the entire process. Drivers who transport the shipments should have
be trained in 49 CFR 172.704 (this course) as well
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