Instructor Led Managing Training in Canada - Training Resources

Microsoft Windows SharePoint Services 30 Level 1 - nexient This course is designed for individuals who access information on a Windows SharePoint team site or SharePoint site owners who are responsible for creating and managing a team website.  more...

5049A Managing Messaging Security using Microsoft Exchange Server 2007 This one-day instructor-led course provides messaging specialists with the knowledge & skills to manage messaging security & policies. Learn how to manage spam, anti-virus, & content filtering, and how to install & configure a gateway server.  more...

5047- Introduction to Installing and Managing Microsoft Exchange Server 2007 At the end of this three-day course, students who are new to Exchange Server will learn how to configure and manage a messaging environment in accordance with technical requirements.  more...

2277 - Implementing Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure This five-day, instructor-led course is intended for systems administrator and systems engineer candidates who are responsible for implementing, managing, and maintaining server networking technologies.  more...

5047B Introduction to Installing and Managing MS Exchange Server 2007 SP1 At the end of this three-day course, students who are new to Microsoft Exchange Server will learn how to configure and manage a messaging environment in accordance with technical requirements.  more...

Project Management - JobDesignConcepts Project management is essential to achieving goals with respect to schedules and budgets. Effective planning and control models will be introduced as well as specific skills for managing the project team.  more...

6419A Configuring Managing and Maintaining Windows Server 2008 Servers This course covers the core skills required by anyone working with Windows Server 2008 Servers.  more...

5049 Managing Messaging Security using Microsoft Exchange Server 2007 This one-day instructor-led course provides messaging specialists with the knowledge & skills to manage messaging security & policies. Learn how to manage spam, anti-virus, & content filtering, and how to install & configure a gateway server.  more...

50028B Managing System Centre Operations 2007 This five-day instructor-led course is intended to develop the necessary skills to install and manage Operations Manager 2007 management servers and supporting roles.  more...

SharePoint Project Management SharePoint provides an easy-to-use web platform for managing complex, collaborative projects. This course will teach the user how SharePoint can be used for project management by utilizing features such as document libraries, task lists & Gantt charts..  more...

Implementing and Managing Microsoft Exchange Server 2003 MS Certification - ctc This course offers a significant number of hands-on practices, discussions, and assessments that assist students in becoming proficient in the skills that are needed to update and support Exchange Server 2003.  more...

Microsoft Excel 2003 Spread Sheet Analysis This course is designed for users of Excel who need to analyze spreadsheet data. Concepts covered include using financial functions, using the Solver add-in, projecting figures, creating and managing what-if scenarios, and auditing workbooks.  more...

Deploying and Managing Business Process and Integration Solutions using Biztalk Server 2006 This 2-day instructor-led course provides the knowledge and skills required to install and configure a computer running Microsoft BizTalk Server 2006. The course also shows you how to deploy and manage BizTalk applications in a production environment.  more...

Microsoft Project 2003 Beyond Basics - TPLANIT ...ating project schedules; tracking project performance and managing costs; customizing project tables, filters, views and reports; creating and using templates; and managing multiple projects. Customizing your project; formatting the Gantt Chart; Tasks; tracking project performance and managing costs; customizing project tables, filters, views and reports; creating and using templates; and  more...

*Time Management Working Smarter Not Harder- Job Design Concepts Managing time is a myth. We need to manage ourselves in the fixed amount of time we are given. This workshop will help participants zero in on the areas that will provide them with the greatest return. Participants will develop the methods and a mentality to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.  more...

Managing Outsourcing Contracts This course provides you with a set of practical tools & techniques to get you up to speed quickly on outsourcing contract issues. This is real-life information, facilitated by instructors who have successfully managed long-term outsourcing contracts.  more...

Microsoft Excel 2007 Spreadsheet Analysis - uofa This course is designed for users of Excel who need to analyze spreadsheet data. Concepts covered include using financial functions, using the Solver add-in, projecting figures, creating and managing what-if scenarios, and auditing workbooks.  more...

ITIL v3 Foundations Course- Evenings This online-instructor led course introduces the lifecycle of managing IT services to deliver to business expectations. Course positions students to successfully complete the exam needed for entry into the future ITIL v3 intermediate level courses.  more...

Outlook 2003 Level 1 - uofa In this level you will learn to navigate around to the different objects within Outlook: Creating contacts, managing your inbox, sending and receiving emails, using Calendar, scheduling meetings, using tasks and notes.  more...

Microsoft Office Project Server 2007 Managing Projects Intended for experienced project managers & schedulers. These individuals are capable of managing projects in the MS Office Project 2007 EPM environment, including project & non-project efforts, risks, issues, documents, task progress, & timesheets...  more...

*Saving Land Development Approval Time By Analyzing Traffic Impact ...traffic impact problems. In addition to the process of managing traffic impact, the course also touches on the roles of the developer, the consultant and the approving authority, and reviews the approval process. The course assists individual practitioners to understand the process and to apply this knowledge to reach mutually acceptable solutions to traffic impact problems. The course  more...

Creating and Managing a Compliance Program This 2-day course provides participants with a clear understanding of how a formal compliance program adds value to their goods and services and how they can keep it continually in compliance.  more...

Project Level 2 UOA Microsoft Project is a valuable tool that allows project managers, business managers, and planners to manage schedules and resources as well as track project costs. Microsoft Project has tools to assist you in setting up and managing projects.  more...

*Writing Effective E-Mails -UOA The business of an organization is increasingly conducted through e-mail. This course will cover various aspects of e-mail usage from how to effectively and clearly express yourself in text to efficiently managing your inbox.  more...

Adobe Acrobat 9 Pro Reviewing and Commenting Do you know how to allow others to see comments made in a PDF in real-time? How to collect & organize multiple sets of comments into one PDF? If not, this course is for you. You'll learn the best methods for managing your review cycle based on your needs  more...

Planning Deploying and Managing MS Systems Center Configuration Manager 2007 This course is intended for Systems Engineers with 1 to 3 years of experience supporting multiple desktop & server computers running MS Windows in medium to large enterprise organizations, & who have a need to plan a Configuration Manager 07 deployment.  more...

The Complete Project Management Seminar Learn the project management body of knowledge in a 6-day comprehensive program paced to appeal to those currently working in a PM environment. Instructors bring a PM discipline gained from years of managing projects in rigorous project-driven industries  more...

Performance Management Managing Employee Performance Learn: Tools to help employees set & achieve goals; A 3-phase model that will help participants prepare employees for peak performance, activate their inner motivation, & evaluate their skills; Motivational tools & techniques; Coaching methods & skills.  more...

SharePoint 2007 Operations This 5 day deep-dive will guide you through the process of architecting & setting up SharePoint 2007 apps & customizations from an Operations viewpoint. Every aspect of managing a SharePoint 2007 Server farm; Integration with apps such as IRM, Forefront  more...

Dreamweaver Introduction 2 Days - computer help This course looks a planning and creating a web site in Dreamweaver. Topics include: creating a web site, adding pages, working with text and images, creating tables, adding links, and managing and uploading the web site.  more...

Customer Service Certification Program - Focus on Managing Difficult People This certification program is designed to take the HEAT out of customer complaints in order to deal effectively with difficult customer situations. It will show you how to build productive long-term relationships, maintain customer loyalty, and more  more...

Implementing and Managing Windows Server 2008 Clustering This course is intended for IT professional technical specialists responsible for implementing and maintaining high availability solutions utilizing clustering technologies.  more...

Project Execution and Control Designed for current &potential project managers responsible for managing scope, time, cost &facilitating processes during project execution. Those accountable for specific project deliverables or work in a PM Office will also benefit from this course.  more...

Implementing and Administering Windows SharePoint Services 30 The audience of this course is Windows SharePoint Server 3. 0 administrators, who are responsible for planning, deploying and managing Windows SharePoint Services 3. 0 servers and sites in a Windows Server environment.  more...

Customer Service Training Managing Customer Service - new era Establish links between excellence in customer service & business practices & policies; Develop the skills & practices that are essential elements of a customer service focused manager; Recognize what employees are looking for to be truly engaged, more  more...

Microsoft Access 2003 Intermediate - ITplanit This course provides competency in creating & using forms & subforms, using advanced form features, creating & using reports, using advanced report features, enhancing forms & reports, using data access pages, managing databases, importing & exporting...  more...

Managing and Maintaining a Microsoft Windows Server 2003 Environment - nexient This course combines 5days of instructor-led training with additional e-Learning content to provide students with the knowledge & skills required to manage accounts & resources, maintain server resources, & safeguard data in a MS W Server 03 environment.  more...

Simply Accounting - Level 2 This course further explores the features used in Simply Accounting as well as advanced setup procedures. Level 2 Topics Include: * Inventory control and managing stock quantities and prices * Setup of payroll employees and performing payroll functions * Creating reports and graphs * Setup of the project module and entering project transactions *  more...

The Comprehensive Project Management Seminar Learn the project management body of knowledge in a 6-day comprehensive program paced to appeal to those currently working in a PM environment. Instructors bring a PM discipline gained from years of managing projects in rigorous project-driven industries  more...

Managing Small Projects Designed for individuals who are or will be assigned to manage small projects. The focus is on the importance of good scope definition, schedule planning & project control. The format of the course includes a workshop, lecture & group discussion.  more...

Configuring Managing and Maintaining Windows Server 2008 Servers This 5-day instructor-led course provides the knowledge and skills that are required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2008 environment.  more...

Microsoft Excel - Intermediate FRENCH Upon completion, students will be familiar with: Advanced formulas, using range names in formulas, managing worksheets within workbooks, using advance formatting techniques, creating and printing charts as well as sorting data in alphanumeric order.  more...

Microsoft Word 2007 Level 2 - nexient Topics included in this course are: Creating and managing tables, using word 2007 basics, mail merge, managing styles, reusing data and content, working with templates & forms and more.  more...

Implementing Managing and Maintaining MS Windows Server 2003 Network This five-day, instructor-led course is intended for systems administrator and systems engineer candidates who are responsible for implementing, managing, and maintaining server networking technologies.  more...

Planning Deploying and Managing Microsoft Systems Center Configuration Manager 2007 - CTE This course focuses on planning and deploying sites and clients, configuring software distribution, deploying operating systems, and managing software updates. It also focuses on remote tools and managing mobile devices.  more...

Implementing Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure NS This course will provide the knowledge to implement & manage a MS Windows Server 2003 network infrastructure. Intended for systems administrator & systems engineer candidates responsible for implementing & managing server networking technologies.  more...

Managing Messaging Security using Microsoft Exchange Server 2007 This instructor-led course provides messaging specialists with the knowledge & skills to manage messaging security & policies. Learn how to manage messaging & connection security. Also learn how to manage spam, anti-virus, & content filtering.  more...

Installing Managing Securing and Recovering Exchange Server 2007 Students will learn how to configure and manage a messaging environment in accordance with technical requirements. Students will learn how to install Exchange Server 2007 and manage routing, client access, and the backup and restore of databases  more...

Introduction to Installing and Managing MS Exchange Server 2007 At the end of this three-day course, students who are new to Microsoft Exchange Server will learn how to configure and manage a messaging environment in accordance with technical requirements.  more...

Microsoft Excel 2007 Intermediate Training - compuease In this 1 day course you'll learn : Advanced formulas, using range names in formulas, managing worksheets within workbooks, using advance formatting techniques, creating and printing charts as well as sorting data in alphanumeric order.  more...

Adobe Photoshop CS3 Level 1- ontrack Topics included in this 1 day course are : Exploring the Photoshop environment, working with image areas, working with layers, enhancing images, saving images for web and print, managing assets with Adobe Bridge.  more...

2400 Implementing and Managing Microsoft Exchange Server 2003 This five-day course provides students with the knowledge and skills that are needed to update and support a reliable, secure messaging infrastructure.  more...

Windows SharePoint Services 30 Level 1 - nexient ...arePoint site owners who are responsible for creating and managing a team website. Performance Objectives Upon successful completion of this course, students will be able to: Examine collaboration technology and Windows SharePoint Services 3. 0 team sites. Work with lists. Work with libraries. Communicate with team members. Work remotely with SharePoint content. Customize  more...

Managing System Center Operations Manager 2007 This course is intended for Windows Server 2003 or later administrators who have experience working within a Windows Active Directory domain environment and have a good understanding of Windows Server based network services.  more...

Managing IBM Lotus Domino 7 Servers and Users The target audience for this course is system administrators new to Domino who are responsible for monitoring and maintaining an existing Lotus Domino 7 infrastructure, and managing Lotus Notes and non-Notes users in a Domino domain.  more...

Managing and Maintaining a Microsoft Windows Server 2003 Environment - Acend This course provides students with the knowledge and skills that are required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2003 environment.  more...

Outlook 2003 XP Introduction - skills for change Configuring Outlook, Getting Started with Outlook, Managing Email Messages, Using the Address Book, Creating and Organizing a List of Contacts, Managing Your Calendar, Scheduling and Managing Meetings, Creating and Organizing Tasks, and more.  more...

Planning Deploying and Managing Microsoft System Center Configuration Manager 2007 This five-day instructor-led course provides students with the knowledge and skills to plan, deploy, and manage Configuration Manager 2007. The course focuses on planning and deploying sites and clients, configuring software distribution, deploying operating systems, and managing software updates. It also focuses on remote tools and managing mobile devices.  more...

Managing Multiple Priorities Work Smarter Not Harder- Nexient Do you have enough time? More and more people are encountering stress, overwork and the pressure of time constraints at work; even the most organized person can sometimes feel overwhelmed and frustrated. Workloads seem impossible and chaotic; handling multiple assignments and demands from several people is the norm rather than the exception. Ita s no secret that highly successful people are those  more...

Microsoft Word 2007 Level 1- Nexient Topics included in this course are: getting started with Word 2007, using Word 2007 Basics, managing text, modifying and enhancing text & paragraph appearance, using writing tools and more.  more...

Microsoft Office Project 2007 Managing Projects- Nexient This course is intended for both novice and experienced project managers and schedulers. These individuals would be involved in or responsible for scheduling, estimating, coordinating, controlling, budgeting, and staffing of projects and supporting other users of MS Office Project. A familiarity with key project management concepts and terminology is recommended as well as basic Windows navigation  more...

Delegating Without Losing Control This topic is designed for practitioners who want to maximize their time and effectiveness by delegating elements of their practice so they can plan for succession, develop back-up talent and groom new hires. Delegating Without Losing Control explains three proven approaches to delegating [i. e. supervising, managing and coaching] and identifies when and how to use them. Topics include:  more...

ITIL04 - ITILV3 Bridge Course- CTE Solutions ...gic business asset * Assist in defining and managing the complete lifecycle of IT Service Management Process * Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the Continuous improvement of the those Services This exam preparatory course  more...

Microsoft Word 2002-2003 Level 2- On Track Topics included in this 1 day course are : Managing your documents, using formatting tools, tables, more with tables, using themes & mail merging.  more...

Scheduling and Cost Control- Nexient This 4 day course is ideal for Project Managers or Business Professionals who want to focus on managing the constraints faced in any project; limits on time, human resources, materials, budget and specifications.  more...

Windows SharePoint Services 3 Level 1-Nexient This course is designed for individuals who access information on a Windows SharePoint team site or SharePoint site owners who are responsible for creating and managing a team website.  more...

Planning Deploying and Managing Microsoft Systems Center Configuration Manager 2007- Nexient This course is intended for Systems Engineers with 1 to 3 years of experience supporting multiple desktop & server computers running MS Windows in medium to large enterprise organizations, & who have a need to plan a Configuration Manager 07 deployment.  more...

Dealing with Difficult Clients - oomph ... covered include: * Setting service boundaries and managing expectations * Establishing clear communication with clients to avoid misunderstandings * Guiding staff to effective client management without risking the business or isolating the client * The indecisive client: save time and money by guiding a client who can t decide to making a final decision * Firing a  more...

Planning Deploying and Managing Microsoft Systems Center Configuration Manager 2007-nexient This course is intended for Systems Engineers with one to three years of experience supporting multiple desktop and server computers running Microsoft Windows in medium to large enterprise organizations, and who have a need to plan a Configuration Manager 2007 deployment. Additionally, this course is intended for Administrators who are responsible for configuring and managing one or more  more...

Managing IT Projects 3 Day Course - nexient Those who need the skills for efficient project implementation in an IT environment. Business Analysts will find this course of particular interest.  more...

Microsoft Excel - Intermediate Training - French Instructions, English Software Upon completion of the course, you will be familiar with the following: Advanced formulas, using range names in formulas, managing worksheets within workbooks, using advance formatting techniques, creating and printing charts as well as sorting data in alphanumeric order.  more...

Communication Skills Managing time is a myth. We need to manage ourselves in the fixed amount of time we are given. This workshop will help participants zero in on the areas that will provide them with the greatest return.  more...

Scheduling and Cost Control 4 day course - Nexient ...t Managers or Business Professionals who want to focus on managing the constraints faced in any project; limits on time, human resources, materials, budget and specifications. Learn How To: Use the work breakdown structure to develop a network diagram Calculate schedules using PERT/ CPM Identify, assign, and tabulate resource requirements Predict costs and work time using specific  more...

Managing Microsoft Systems Management Server 2003- Nexient This course is intended for SMS Administrators who are responsible for configuring and managing one or more SMS sites and all supporting systems. They have one to three years of experience supporting multiple desktop and server computers running Microsoft Windows 2000 or Windows 2003 in medium to large enterprise organizations.  more...

MS 2273 - Managing and Maintaining a Microsoft Windows Server 2003 Environment This course combines five days of instructor-led training with additional e-Learning content to provide students with the knowledge and skills that are required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2003 environment. This is the first course in the Systems Administrator and Systems Engineer  more...

Microsoft Outlook 2003 Level 2 1 Day Course-nexient This course is intended for participants who are familiar with Outlook 2003. Topics included are: getting the most out of Outlook, managing folders, using advanced message features, sharing folder access & archiving outlook items, personal productivity.  more...

Managing Projects - nexient Target audience: Those who need the skills for efficient project implementation Learn How to: Master fundamental project management skills, concepts and techniques Link project goals and objectives to clear, compelling stakeholder needs Develop work breakdown structures Set realistic, measurable objectives and ensure positive results Estimate project costs and schedules using simple,  more...

Microsoft Office FrontPage 2003 Level 2 ...t Redirect Meta Tags Topic 4F: Add a Chart Lesson 5: Managing Workgroup Development Topic 5A: Manage Tasks Topic 5B: Manage Files with Source Control Topic 5C: Manage a File's Review Status Topic 5D: Secure a Web Lesson 6: Maintaining a Site Topic 6A: Manage Web Folders Topic 6B: Manage Web Files Topic 6C: Correct Broken Hyperlinks Topic 6D: Analyze a Web's Usage Topic  more...

Project 2003 - Level 1 This course is designed for a person who has an understanding of project management concepts, who is responsible for creating and modifying project plans, and who needs a tool to manage those project plans. Welcome to Microsoft Project 2003: Level 1. This course is the first in a series of two courses designed for individuals who will use Microsoft Office Project Professional 2003 as a tool to  more...

Microsoft Visio 2002 Level 1 ...or Opening a Drawing Using the Basic Search Task Pane Managing Drawings Section 3 - Choosing a Drawing Type Working with Templates Working with Block Diagram Templates Working with Building Plan Templates Working with Flowchart Templates Working with Form and Chart Templates Working with Map Templates Working with Network Templates Working with Organization Chart  more...

Smart Manager Witz SmartMANAGERa Training guides you in the development of the performance skill sets every manager needs to master a regardless of how long you have been managing. This highly proactive course delivers team management skills and refines your ability to adjust to changing circumstances to produce original solutions that drive performance. WHO SHOULD ATTEND: Managers, supervisors, team  more...

Leopard 201 Mac OS X Server Essentials v105 4 day course -WITZ Apple Certified Training Mac OS X Server Essentials is a four-day course designed to give technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses Mac OS X Server. Students learn how to install and configure Mac OS X Server to provide network-based services, such as file sharing, authentication, and printing. Tools for efficiently managing  more...

Final Cut Server 101 2 day course - WITZ Apple Certified Training This two-day class guides you through administering Final Cut Server, Apple's powerful new media asset management and workflow automation software. Final Cut Server takes the headache out of managing large collections of media files, then extends to tracking job status, managing reviews and approvals, and automating complex sequences of tasks all in a single product designed to work seamlessly  more...

Microsoft Office Project 2007 Level 1 You need to gather information about the various tasks involved, resources required to accomplish the tasks, and the overall cost in order to plan a project. Microsoft Office Project Professional 2007 acts as a tool that assists you in managing your projects. In this course, you will create and modify a project plan.  more...

Microsoft Outlook - Level 1 This course offers basic training for Microsoft Outlook. Outlook is a personal information manager developed by Microsoft, and is part of the Microsoft Office Suite. In this course, the essential skills taught will include: Composing Messages; Managing Mail; Scheduling Appointments; Scheduling Meetings; Managing Contacts; Managing Tasks; Using Notes; and if there is more time in our full day  more...

Implementing and Managing Microsoft Exchange Server 2003 Upon completion, students will: Perform a installation of Exchange Server 2003 & verify that the installation was successful, Configure & manage Exchange Server 2003, Secure Exchange Server 2003, Manage recipients, public folders, address lists and more  more...

Managing IT Projects 3 Day Course Those who need the skills for efficient project implementation in an IT environment. Business Analysts will find this course of particular interest.  more...

Computer Basics - Starting Out Computer Basics - Starting Out is designed as a hands-on introduction to the world of personal computing for the novice. This course helps participants become familiar with computer terminology, understand the benefits of using a computer, and establish a foundation of computer skills on which they can build in the future. Specific goals are as follows: Your computer system including: what a  more...

Managing IT Projects - nexient Target Audience: Those who need the skills for efficient project implementation in an IT environment. Business Analysts will find this course of particular interest. Learn How To: Develop a results driven project management team Estimate IT project costs and schedules using simple, but proven, techniques Identify the top 16 risk factors on any IT project Motivate IT professionals for  more...

Designing a High Availability Messaging Solution using MS Exchange Server 07 - nexient Who should attend This course is intended for people with 3 or more years experience working with previous versions of Exchange Server and experience implementing Exchange Server 2007. Most students will have managed enterprise-level Exchange Server organizations. Students are expected to be new to participating in designing high availability solutions for Exchange Server 2007 or be planning to  more...

Novell Network Management NetWare 65 5 day course ...course is for students who have entry-level experience in managing computer networks. This course does not require that you have occupational experience with Novell products; however, it does assume you have some prior knowledge of NetWare 6. 5 Performance Objectives This course teaches the basic, critical skills for managing a NetWare 6. 5 network. This course is for students who have  more...

The Complete Java Course for Professional Developers ... Accessing Environment Entries Stateful Session Beans Managing Exceptions Working with Cache Settings Deploying and Running Ejbs | Module 6: Java Persistency Api | The Need for Jpa Designing for Jpa Creating Pojos The Configuration File Persisting Pojos in a Datastore Jpa and Relationships About Using Jql | Module 7: More On Jpa | Session Management  more...

Outlook 2007 Managing Multiple Calendars Mailboxes Do you want to give someone else permission to create and modify calendar entries, mail messages, and other Outlook items for you? Do you want to share your contact list or specific mail folders with members of your team?  more...

Outlook 2003 Managing Multiple Calendars Mailboxes Have you been asked to help schedule and respond to meeting requests on someone else's behalf? Do you want to give someone else permission to create and modify calendar entries, mail messages, and other Outlook items for you? etc.  more...

Improving Cooling Water Treatment ...managing and optimizing the consumption of what has been called The Liquid Oil of the 21st Century: Water. Water users for industrial applications, large or small, will be hard pressed to find more cost-effective alternatives to their existing water purification technologies. Water reuse and zero discharge concepts will be more frequently utilized, adding to the complexity of plant operation  more...

Managing People From A Human Perspective This course is designed for supervisors and managers who wish to optimize the performance of their workgroup. It begins by exploring personality types in the interest of helping the manager gain insights into their team composite and using this knowledge to develop approaches for improving performance. It also deals with best practices for handling performance problems, team-building, hiring, and  more...

Time Territory and Account Management ...ll become second nature. You will learn strategies for managing your geographic territory or customer account base for improved efficiency. In this workshop, discover how to create a time management strategy that is profit minded. Learn ways to balance out your business and account management activities and scheduling so that you can achieve the best return on investment ratio. Gain  more...

Microsoft Word 2000 Level 2 Word a Level 2 | | ID: SAMSW1 | Course Length: 1 | Module 0: Inserting Dates and Symbols | Module 1: Working with Autoformat | Module 2: Working With Tables| | Module 3: Editing A Table | Module 4: Applying Borders And Shading | Module 5: Working With Drawing Objects | Module 6: Inserting Graphics | Module 7: Using Charts And Diagrams | Module 9: Using  more...

Interpretation and Enforcement of Construction Contracts for Industrial Plants ...Managing and interpreting construction contracts in todaya s climate is harder than ever. But it gets worse. Due to downsizing of facility engineering capabilities, it is critical for owners to modify their core competencies to incorporate the skills required for their construction contracts to meet with success. The truth is, with todaya s limited manpower resources, rising commodity prices,  more...

Client Care Representative CCR Certified Training Program 2 Days ...ers. 2. Identify and practice strategies for effectively managing difficult customer situations. 3. Be better prepared to ask the right questions leading to higher problem resolution on first contact. 4. Formulate customer information for effective use in a team environment. 5. Understand stress and build a personal coping strategy. Benefits 1. Make agents more productive in a team  more...

Microsoft Excel - Intermediate Training Upon completion of the course, you will be familiar with the following: Advanced formulas, using range names in formulas, managing worksheets within workbooks, using advance formatting techniques, creating and printing charts as well as sorting data in alphanumeric order. This course is focused on intermediate training. It is recommended that you have basic knowledge of Excel or equivalent  more...

How to Get Top Performance from Your Staff Maximize your practice performance by actively engaging your employees. Topics include: * The importance of a performance management plan and how to create and implement one; * The importance of having position descriptions and how to create them; * The role of the leader and the power of delegation; * Aligning performance to practice requirements; * Getting bursts of  more...

CATIA V5 - Advanced Detail Drafting Customization5 Days This course is intended for mechanical designers, although any one who is interested can take this course. You should, however, have the fundamental knowledge of CATIA V5 first before attending. It will run for five full days; classroom training runs Monday to Friday, from 8 am until 4 pm. We offer small class sizes, full manuals, one workstation per student, customized courses, and up-to-date  more...

Inventory and Warehouse Management Concepts and Practices No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing the goods and services of the firm. Like many other things that depend on human interpretation, control means different things to different individuals. This is a workshop for you, the warehouse or stockroom manager, the person in charge of what  more...

InDesign CS3 Level 1 2 Days This course focuses on Adobe InDesign CS3 introduction training. It will run for two full days; from 9: 00 until 4: 30, amd be taught instructor-led, in a classroom style with hands-on activities. Some of the topics in the course will include: creating a document; managing pages; text; graphics; character formatting; paragraph formatting; styles; and much, much more. Participants who  more...

PowerPoint 2007 Upgrade 1 Day PowerPoint version 2007 has a completely new look and many changes and improvements. During this course wea ll take a look at these differences, including, the new fluent interface, themes and quick styles, custom slide layouts, designer-quality SmartArt graphics, new and improved effects, new text options, table and chart enhancements, proofing tools, presenter view, sharing information, new  more...

Quickbooks - Level 2 This course further explores the features used in QuickBooks as well as advanced setup procedures. Level 2 Topics Include: * Inventory control and managing stock quantities and prices * Setup of payroll employees and performing payroll functions * Creating reports and graphs * Setup of the project module and entering project transactions * Setting up  more...

Understanding and Managing Anger At the conclusion of this workshop, you will be expected to: * Be better able to recognize how anger affects your body, your mind and your behaviour * Be better able to use the five-step method to break old patterns and replace them with a model for assertive anger * Be better able to control your own emotions when faced with other peoples anger * Be better able to  more...

Outlook Advanced This course provides competency in configuring and customizing the Outlook interface, using the Journal, using instant messaging, managing multiple e-mail accounts, communicating with newsgroups, creating Outlook forms, using the Business Contact Manager, configuring security settings, collaborating with other Outlook users, and working with offline folders and the remote mail feature.  more...

Conflict Resolution Negotiating Win-Wins Having the ability to resolve conflict, negotiate and problem solve are an invaluable set of skills that all managers, team leaders and team members need to help build high performing, collaborative teams. This workshop provides all participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Participants will gain  more...

Adobe InDesign CS3 Level 1 2 Days This course is intended for users who are new to Adobe Indesign and need the tools and training in order to use Indesign's features. This course will provide participants basic training that will include learning about: The tools; Creating a document; Managing Pages; Text; Graphics; Formatting Objects; Managing Ojbects; Transforming Objects, Character Formatting; Paragraph Formatting; Styles;  more...

Access Intermediate - Level 2 This course provides competency in creating and using forms and sub forms, using advanced form features, creating and using reports, using advanced report features, enhancing forms and reports, using data access pages, managing databases, and importing and exporting data.  more...

Sage Accpac for Windows Purchase Orders ...hase Orders module automates the processes of issuing and managing purchasing and receiving inventory items. Topics Include: * Entering purchase orders * Entering details on order items and using multiple vendors * Combining purchase orders from multiple requisitions * Creating recurring orders and stock reorder specifications * Allocating  more...

Coaching A Leadership Skill This workshop addresses the needs of those who want to lead and inspire others in the corporate world. Completion of this workshop will result in: learning the key competencies of leadership including personal awareness, coaching and feedback, courage, self control and acceptance, conflict resolution...; demonstrate accountability and courage when executing decisions and communication with staff;  more...

Critical Elements of Customer Service ...ver what they promise? Are your customer service managers managing the a critical elements of customer service?a This workshop will provide tangible customer service skills to employees of all levels so that customers feel assured that they have chosen the right organization to give their business to. In this global economy, competition abounds. Drive your customer loyalty and attract new  more...

Microsoft Excel Introduction (French Instructions, Eng Soft.) Participants who take this course will learn how to create and edit basic Microsoft Office Excel 2007 worksheets and workbooks. The basic outline of this course includes: Creating a Basic Worksheet; Performing Calculations; Modifying a Worksheet; Printing Workbook Contents; Managing Large Workbooks; and more  more...

Front Page Introduction This course teaches the basics to Microsoft Frontpage including: page views; working with web pages; formatting web pages; adding lists; enhancements; creating hyperlinks, adding graphics; creating tables; creating frames; managing and publishing; and much more. All program fees include a manual on CD complete with self study lessons. Upon completion of the each program each participant will  more...

Outlook Basic Location: Toronto Date: 2008-05-22 List Price: $230 Offered Price: $184. 00 Seats Available: 2 This course provides competency in working with contacts, using e-mail, formatting and managing messages, creating and managing tasks, working with the Calendar, creating and managing notes, and finding and organizing Outlook information. For more information please call 1-877-313-8881 or copy  more...

Stress Management Participants will learn about the harmful long-term effects of stress on our mental and physical health and will explore methods and strategies for managing individual stresses more effectively. Strategies may include changes in lifestyle, stress management techniques such as relaxation and exercise, and the use of music or humour as coping strategies.  more...

Contact Center Manager Certification Training ... * Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance. * Acquire access to unique tools and techniques to use for interviewing, hiring, giving feedback, conducting performance appraisals, coaching, mentoring, and disciplining staff in a contact centre  more...

Lets get FOCUSED on Management Managing Results in the 21st Century Do you want to develop your ability to manage and supervise others more effectively? Have you recently been promoted to a team leader, supervisor or a management position and have less than 1 year's experience? Are you a seasoned professional looking to enhance your ability to communicate more effectively and improve your overall performance and that of your team? Then this course is for you.  more...

Managing Yourself During Change Uncertainty Transition 2 Days For most people in an organization the prospect of change brings feelings of fear and apprehension. They need to learn ways to handle their emotional reactions to the unknown future. Participants who complete this program will feel empowered to handle the change, uncertainty and transition in their life and workplace. They will have the tools to move towards control when their environment is  more...

Microsoft Sharepoint Services 2003 Level 3 This course takes the topics from the second level course and builds upon it so that additional training on Sharepoint 2003 is possible. In this course, the topics covered will include: Configuring Windows SharePoint Services; Administering SharePoint; Managing site access; Troubleshooting Windows SharePoint services; Uninstalling and installing Windows SharePoint services; and much more. By the  more...

Adobe InDesign Introduction In this introductory-level course, students will learn to use the power of Adobe In-Design to work more efficiently and add functionality to their work with many types of documents intended for both electronic distribution and high-quality printing. We will also focus on the basics including: managing the InDesign environment; designing documents; managing text; utilizing colours, swatches, and  more...

Microsoft Sharepoint Services 2003 Level 2 This course takes the topics from the first level course and builds upon it so that additional training on Sharepoint 2003 is possible. In this course, the topics covered will include: workspaces; customizing sites; web parts; managing web pages by using frontpage; integrating sharepoint and microsoft office 2003; and much more. By the end of this course, you will be able to keep the course  more...

Microsoft Sharepoint Services 2003 Level 1 Microsoft Sharepoint Services 2003 Level 1 is a course that will help you get started if you are new to the software and require training for it. In this course, the topics discussed will be: getting started; using the Sharepoint team Web site; site access; managing lists; libraries; discussions and surveys; working with views; and much more. It is recommended that you have basic knowledge of  more...

8036 Designing Platform Collaborative Applications With Microsoft Sharepoint 2003 This certified course focuses on designing IT platform applications with Microsoft Sharepoint 2003. This course focuses on topics such as: Sharepoint features; services architecture; coding in Sharepoint; deploying products and technologies; securing Sharepoint Portal Server 2003; managing permissions; content and integration; planning single server deployments; areas and navigation; and much  more...

Increase Your Odds of Hiring Right Topics include: * Articulating the role/position so you get the right fit * Creating an advertisement * Interviewing correctly * Selecting the final candidate * Setting-up the employment deal with the hire letter * Establishing and managing a successful probationary period * Continuing Education Accreditation: CMA, OAA  more...

Managing Your Blackberry The Blackberry is one of the most advanced handheld devices in the industry with respect to providing "Always On" functions such as Email that, when used effectively, will support day-to-day activities. This course will benefit new and experienced users. We will cover many tips, tricks and short cuts that everyone will be able to take advantage of such as being able to delete multiple messages at  more...

Adobe Photoshop Advanced Training in Ottawa The Adobe Photoshop: Advanced course provides you with the tools you need to complete advanced photo editing for both print and web images, and to create stunning web sites with ease. COURSE OUTLINE * Lesson 1: Creating Images for the Web * Lesson 2: Preparing for Cross-Platform Viewing of Images * Lesson 3: Managing Color * Lesson 4: Using Advanced Image and Video Support *  more...

Simply Accounting 2006 Level 1 This is an introduction to accomplishing basic accounting tasks using Simply Accounting by Sage Pro 2006. Students will begin with a company file and enter transactions for general ledger, accounts receivables, accounts payable, inventory, and managing capital expenses. This course will review some accounting fundamentals as they relate to the transaction at hand only.  more...

Project 2003 -- Level 1 Welcome to Microsoft Project 2003: Level 1. This course is the first in a series of two courses designed for individuals who will use Microsoft Office Project Professional 2003 as a tool to assist them in managing projects. The topics in this course cover the critical skills necessary to create and modify a project plan file that contains tasks, resources, and resource assignments.  more...

Microsoft Outlook - Module 1 Basic Objectives * Overview of Ms Outlook * Sending and receiving messages * Managing Messages * Using the Calendar and Tasks * Using Contacts  more...

Using Adobe Acrobat Connect Professional 6 - 2 Days In this instructor-led training, students will learn how to create and host an Adobe Acrobat Connect Professional meeting, and will cover topics including scheduling meetings; displaying content in meetings; using audio and video during meetings; customizing the meeting room; interacting with participants; recording meetings; and creating and managing Adobe Connect Events. In addition to teaching  more...

Dreamweaver Intermediate (2 Days) Location: Toronto Date: 2008-05-29 List Price: $825 Offered Price: $660.00 Seats Available: 2 This course looks at more advanced Dreamweaver topics, as well as creating and managing data-driven Web sites. This course is classroom style instruction: Instructor-led, hands-on training. For more information please call 1-877-313-8881 or copy this link into your browser:  more...

Adobe InDesign Introduction (French Instruction, English Software) Location: Ottawa Date: 2008-05-12 List Price: $320 Offered Price: $256.00 Seats Available: 2 In this course to Adobe InDesign, we will introduce many features that are available and teach you the basics including: Managing the InDesign environment; Designing Documents; Managing Text; Utilizing Colours, Swatches, and Gradients; Utilizing Table; Creating Acrobat PDF Files; and much much more. For  more...

ITIL Practitioner Release and Control Certification - 5 Days ...ats Available: 2 This course focuses on implementing and managing the release and control activities, processes and functions that are required to stabilize an IT infrastructure through effective change, configuration and release management processes. This course is 5 days in length plus self-study and examination. For more information please call 1-877-313-8881 or copy this link into your  more...

Microsoft Excel - Intermediate Training (French Instructions) Location: Ottawa Date: 2008-04-11 List Price: $185 Offered Price: $148.00 Seats Available: 3 Upon completion of the course, you will be familiar with the following: Advanced formulas, using range names in formulas, managing worksheets within workbooks, using advance formatting techniques, creating and printing charts as well as sorting data in alphanumeric order. For more information please call  more...

Microsoft Word - Intermediate Level Location: Toronto Date: 2008-04-10 List Price: $210 Offered Price: $168.00 Seats Available: 2 The second level to our Microsoft Word courses, the Intermediate Level offers in-depth training that is already covered in the introductory courses and then introduce more advanced features of the software. Some of the examples of topics that will be covered includes: Working with sections and columns;  more...

Microsoft Word - Intermediate Level Location: Toronto Date: 2008-03-19 List Price: $230 Offered Price: $184.00 Seats Available: 2 Microsoft Word is the standard word processing software distributed everywhere. Office Word helps information workers create professional-looking content more quickly than ever before. With a host of new tools, you can quickly construct documents from predefined parts and styles, as well as compose and  more...

ITSM Metrics (KPIs and TCO) Expert - 5 Days ...t a measurement and performance improvement framework for managing the service level and financial management processes. What's included: * Trainer with ITIL Service Manager certification and years of industry experience * Course binder with slides * Light refreshments in the morning and during breaks * Certificate of completion For more information please call 1-877-313-8881 or copy this  more...

Adobe InDesign Introduction (French Instruction, English Software) ...icipants will follow our course outline: * Lesson 1: Managing the InDesign Environment * Lesson 2: Designing Documents * Lesson 3: Managing Text * Lesson 4: Utilizing Colors, Swatches, and Gradients * Lesson 6: Utilizing Tables * Lesson 8: Creating Acrobat PDF Files For more information please call 1-877-313-8881 or copy this link into your browser:  more...

Microsoft Excel XP 2003 Level 3 ...you know you can recall it? How about using the calendar, managing and scheduling your time more effectively, creating better professional communications? Objectives * Use the Calendar and schedule an appointment * Creating, Change, and Arrange a Task * Use a Journal * Use Advanced e-mail feature For more information please call 1-877-313-8881 or copy this link into your browser:  more...

Microsoft Outlook 2003 Level 2 (1 Day) ...you know you can recall it? How about using the calendar, managing and scheduling your time more effectively, creating better professional communications? Objectives * Use the Calendar and schedule an appointment * Creating, Change, and Arrange a Task * Use a Journal * Use Advanced e-mail feature For more information please call 1-877-313-8881 or copy this link into your browser:  more...

Adobe Indesign Introduction Location: Ottawa Date: 2008-03-05 List Price: $320 Offered Price: $256.00 Seats Available: 2 In this seminar, participants will learn how to use the Adobe Indesign page layout software. Built for demanding workflows, InDesign integrates smoothly with Adobe Photoshop , Illustrator , Acrobat , InCopy , and Dreamweaver software; offers powerful features for creating richer, more complex documents;  more...

Adobe InDesign Introduction Location: Ottawa Date: 2008-01-28 List Price: $320 Offered Price: $224.00 Seats Available: 2 Lesson 1: Managing the InDesign Environment Lesson 2: Designing Documents Lesson 3: Managing Text Lesson 4: Utilizing Colors, Swatches, and Gradients Lesson 5: Managing Transparency Lesson 6: Utilizing Tables Lesson 7: Preparing for Handoff to a Service Provider Lesson 8: Creating Acrobat PDF Files  more...

Best Practices for the Multi Project Manager - 2 Day Seminar ...: 1 How You Will Benefit * Meet the challenges of managing multiple projects * Learn how to balance staff and workload while reducing risk and conflict * Recognize which projects are top priority and which are not * Improve personal time management and communication throughout the organization * Keep projects on track, on time and on budget What You Will Cover  more...

Adobe InDesign Introduction ...$320 Offered Price: $224.00 Seats Available: 2 Lesson 1: Managing the InDesign Environment Topic 1A: Introduction to InDesign Topic 1B: Customize Your Workspace Topic 1C: Set General Preferences Topic 1D: Manage Document Presets Lesson 2: Designing Documents Topic 2A: Create a New Document Topic 2B: Alter a Document's Layout Topic 2C: Create the Structure of a Document Topic 2D: Develop  more...

Dealing Effectively with Change Change is all around us. It is the only constant in our lives. This half-day workshop provides participants with an understanding of the stages of change, a self-assessment on their own personal change 'style', the different types of change we face, and tips and tactics for managing change more effectively. This is an interactive and insightful session.  more...

Enhancing My Effectiveness Using MINDEX Thinking Styles ... greater success - Working better in teams - Leading and managing more effectively Each participant will receive a Mindex booklet with a 100-item questionnaire, scoring procedure, and explanation of Dr. Karl Albrecht's 4-style model of thinking styles. The clear explanations and simple, every day language enable participants to understand the model very quickly - and especially - to remember  more...

The Sales Intelligence Program The Sales Intelligence Program is a unique approach for developing masterful sales professionals who love what they do and excel at doing it. It delivers a robust consultative approach, an advanced formula for leveraging natural selling strengths, followed by an elite mastery learning experience. Three program levels and a modular format allow for reinforcement of any sales process and seamless  more...

The Genius Inside Workshop Series The Genius Inside Workshop Series is an adapted version of a leadership development coaching program designed for groups. Ita s the perfect solution for organizations with budgetary constraints who want coaching for managers, executives and leaders. The workshops are interactive and efficient. At the outset of the program, personal effectiveness is linked to job  more...

The Genius Inside Coaching Program ...a m energized about every day." L. T.; Managing Director, Real Estate Investment Services Ideal for executives or managers facing challenge or change and other employees gearing up for advancement, The Genius Inside is a unique coaching program designed to discover, perfect and leverage the power of your Genius Inside - a distinct set of qualities, values and strengths  more...

ITIL V3 Intermediate - SS SD ST SO CSI PPO SOA RCV OSA MALC These Accredited Certification Courses are offered in 3 venue: 1. CBT with Exam Preparation and Review with an ITIL V3 Expert Trainer 2. On-site classroom 3. Distance Learning via the Internet All ITIL V3 Intermediate courses are available ITILV3SS: Service Strategy ITILV3SD: Service Design ITILV3ST: Service Transition ITILV3SO: Service Operation ITILV3CSI: Continual Service Improvement  more...