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Instructor Led Managing Training in Egypt

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Managing Training Seminars and Classes

From Contacts Plus

Presentation

...ve method of getting things done through other people. In managing any project, as public speaker, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your career, especially when you are working in the big competitive world. This program is designed to improve your more...

Problem solving and decision making

Program Overview: Effective decision makers are those rare individuals who are able to consistently identify and choose the best option among multiple alternatives. In this program, you will be provided with the training and tools necessary to become an inventive, logical decision maker. You'll explore a structured way to approach and dismantle problems, and you'll learn to clarify problems in more...

Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong. more...

Conflict Management

Conflict can have a positive effect, but left unchecked, the dangerous results of conflict can include damaged relationships, destroyed creativity and productivity, lost commitment and wasted resources. By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this course aims to turn conflict into a productive force. Key Learning more...

Master Outbound Skills

...Managing Outbound Calls teaches the skills to prepare for outbound calls and how to deal with them. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive calls, more...

Inbound Skills Program ...Managing Inbound Calls teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls, putting a caller on hold, transferring a call and taking messages are taught. Also we will cover the most important skills required to handle inbound calls such as listening skills, speaking skills, phone etiquette and courtesy, greeting and closing and phone more...

Critical Elements of Customer Service Critical Elements of Customer Service Target Audience: All staff in customer service environment. Program Duration: 4 days Program Overview: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that youa ™re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual more...

Managing Customer Service ...Managing Customer Service Target Audience: HR Team, Managers, Heads of Department and Directors in customer service environment Program Duration: 2 days Program Overview: The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This two days workshop will provide you with an opportunity to explore your responsibilities more...

Building Relationships for Success in Sales Building Relationships for Success in Sales Target Audience Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is more...

Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of more...

Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space, more...

Negotiating For Results Negotiating For Results Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental more...

Working Smarter Using Technology to Your Advantage Working Smarter a Using Technology to Your Advantagea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that more...

How to Manage Anger and Violence in the Workplace ...ow it applies to anger. Develop a seven-step process for managing your anger and othersa ™ anger. Have better communication and problem solving skills, which will reduce frustration and anger. Develop some other ways of managing anger, including coping thoughts and relaxation techniques. Be familiar with the nine components of an organizational approach to managing anger, including more...

Getting Employees Off To a Good Start Getting Employees Off To a Good Start Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating more...

Managing Employee Performance ...Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into more...

Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they more...

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you more...

Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with more...

Safety in the Workplace Safety in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will more...

Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita more...

Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and more...

Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra more...

Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you more...

Control Anger Before It Controls You Anger Management .... You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who dona ™t. The co-worker who can productively confront his teammate about his negative attitude increases his teama ™s chance more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about more...

Skills for Administrative Assistant ...ssertive. Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people. Program Contents: Personal Best, Professional Best. Putting Others at Ease. Distorted Thinking. The Steps to Feeling Good. Assertiveness. Communication Skills. Asking and Listening. Non-Verbal Messages. Writing Skills. Getting Ahead. Self Management. Setting more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the more...

Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its more...

The Professional Supervisor ...hey have little experience dealing with the challenges of managing work through others. They havena ™t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues, and their manager. This two days workshop will give you just that opportunity. How You Will Benefit, objectives: By the end of the more...

Conducting Effective Performance Reviews Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ™ve always done, youa ™ll always get what youa ™ve always got. a And, remember what the German philosopher Goethe more...

Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an more...

Change and How to Deal With It Change and How to Deal With It Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by more...

Dealing with Difficult People ... impact on others. Find new and effective techniques for managing negative emotions. Develop coping strategies for dealing with difficult people and difficult situations. Identify those times when you have the right to walk away from a difficult situation. Learn some techniques for managing and dealing with anger. Program Contents: Interactions with others. Reciprocal relationships. more...

From SETTEC

IOSH Managing Safely

To enable delegates to understand health and safety legislation and its implication to them and to identify, review and manage risk effectively within their own organisation so that they can manage and improve health and safety within their department. more...

Leadership Development Team Building

...skills. Familiarize participants with better method for managing people. Identify motivation difficulties and assist managers and employees to conduct it. Highlight the differences between Leadership & Management styles. Help organization staff in developing leadership mechanism. Introduce the importance of positive thinking. Help participants on defining their strategic goals, and more...

Managing Time & Surviving Stress

The objective of this time management seminar is to get people to know how to ultimately use their time, proper balance their business and personal life, and realize how to survive stress. In this seminar you will learn: * Working fewer hours with greater results. * Understanding how to contain and manage your stress. * Increasing your productivity. * Identifying priorities. more...

Contracts Reading Writing and Negotiation

...managing ( Contracts ) with suppliers of goods and services requires not only a complete understanding of the business requirements and organization needs, but also depends on keeping up-to-date on contracting. Most companies are very precise when they generate specific contract documents. But chat protective attitude is frequently forgotten when so-called routine correspondence is involved. more...

From Next Levels Consulting

Presentation Skills ...d When to Use Humor -Know-It-Alls, Talkers, and Bullies: Managing Hecklers -Flipcharts, PowerPoint, and Slides: Effective Visual Aids -People Who Can, Do: Preparation and Practice * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Everyone Pre-requisites: None Schedule Please contact us more...

Time Management Skills ... Learning Objectives Get organized for Peak Performance Managing time effectively is an essential skill for todays professionals. It seems as if Time is shrinking: organizational change initiatives, an increasingly competitive market, technology overload, reduced staffing situations and a greater emphasis on faultless performance, and more! As the workplace changes as a result of current more...

Communicating with Influence ... of Public Speaking -Know-It-Alls, Talkers, and Bullies: Managing Hecklers -Flipcharts, Power Point, and Slides: Effective Visual Aids * All courses are delivered by Certified instructors (please contact us for more details about instructora ™s qualifications) Target Audience : Managers & Supervisors Pre-requisites: None Schedule Please contact us for an updated schedule more...

Designing and Managing Services ... of services. -Marketing strategies for service firms. -Managing service quality. * All courses are delivered by Certified instructors (please contact us for more details about instructora ™s qualifications) Target Audience: Marketing Professionals not less than five years of work experience Pre-requisites: None Schedule Please contact us for an updated schedule more...

New Product and Brand Decisions ...makers in most firms recognize the financial necessity of managing existing products and the competitive advantages of regularly developing new products and services. Mature and declining products eventually must be replaced with newer products. New product development strategy thus is one of the most important activities for any firm in the modern marketplace. If the firm does not obsolete its more...

Marketing Strategy and Planning ...oping marketing strategies a Planning marketing mix a Managing the marketing effort * All courses are delivered by Certified instructors (please contact us for more details about instructora ™s qualifications) Target Audience: Marketing Professionals not less than five years of work experience Pre-requisites: None Schedule Please contact us for an updated schedule more...

Defining Marketing The Art of Marketing ...targets Developing new products -Developing new products Managing Products and Brands -Managing marketing channels and wholesaling -Integrated marketing communications and direct marketing -Advertising, sales promotion & public relations Personal selling and sales management a The 4Ps in Products & The 7Ps in Services. * All courses are delivered by Certified instructors (please more...

Talent Performance Management ... purpose of this course is to introduce the importance of managing employees performance and its impact on the company performance and how that contribute in attracting and retaining good calibers. At the end of this course , you will be able to understand the following: -The competency based performance evaluation -The Performance Management Process -Coaching & Feedback -The Link between more...

ITIL V3 MALC ...to IT Service Management Business and Managerial Issues -Managing the Planning and Implementation of IT Service Management -Management of Strategic Change -Risk Management -Understanding Organizational Challenges -Service Assessment -Understanding Complementary Industry Guidance -Prepare for the exam * All ITIL courses are delivered by Certified & Accredited instructors (please contact more...

ITIL V3 Service Strategy ...ce Strategy phase of the Service Lifecycle. It focuses on managing and controlling of the activities and techniques within the Service Strategy phase, without going into the details of each of the supporting processes. The candidates will gain competencies in the following areas: -Service Strategy Principles -Defining services and market spaces -Conducting Strategic Assessments more...

New Supervisor Training - Making the Transition from Buddy to Boss ... who have been there for some time but are having trouble managing their buddies. Participants learn to set boundaries, run successful workgroups, establish goals and expectations, give performance feedback, address general supervision issues, and motivate staff. At this programa ™s conclusion, participants should be able to: -Describe the role of supervisor and how it differs from the more...

Supervising Basics Managing People Made Easy ...mething to Tell You: Giving Feedback -Mediation, Please: Managing Conflict -Different Types: Dealing with Difficult Employees * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience Supervisors, new managers Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / more...

Effective Change Management Duration: 3 days Description and Learning Objectives After attending this program participants will be able to understand that: Change is ever-present in our society. It is the only constant we can count on. How well employees deal with these changes will make or break the organizations ability to survive and remain competitive. N. B. Content can be modified (Customized) as per customers more...

Managing Difficult People ... away from a difficult situation. -Employ techniques for managing and dealing with anger. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -This for That: Understanding Reciprocal Relationships -Picture Perfect: The Agreement Frame -The Best Maintenance: Preventing Problems -The Five-Step Process: Conflict -Attitude more...

Todays Leader Essential Skills for Successful Management ... days Description and Learning Objectives Leading and managing are not the same thing. Leaders often manage people, but not all managers lead. This program is designed for all people wishing to improve their leadership skills. At this programs conclusion, participants should be able to: -Master Peter Senges five disciplines. -Add Kouzes and Posners five practices to their life. -Build more...

From Quality Academy Egypt

Lead Auditor ISO 9001 (QMS)

...effectiveness of the overall quality system Planning and managing a process based audit: - resources and timing - use of checklists - selection of audit teams Conducting the audit - skills, techniques and auditor competence: - evaluating the significance of audit findings - communicating and presenting audit reports Nonconformities and quality improvement as a result of more...

From XTrack Egypt

Advanced management this course provides practical tools for better recruitment, motivation and general people management. It also highlights the manager's role in developing his people through coaching and performance management. It allows managers to adopt an implementable strategy when preparing their action plans. Program contents: *Role of management. *Types of management & individual profile. *Recruitment more...

Time management The program helps participants better organize their tasks , and get maximum use of time for higher productivity. Program contents: *Managing different priorities. *Time management styles and their preferences. *Behaviors in the time management. *KPIs and time management. *Time wasters, and how to handles.*Case study. *S&M Action plan. more...

From Business Excellence Center - BEC

Lean Six SIgma Green Belt

... provides a competitive advantage. It is a technology for managing and improving business processes; which operate at the lowest cost; standardized; consistent with customer requirements; on time every time and with reliable quality. Achieved by benchmarking process and product capability to attain a world class standards' and become a global supplier. In today's current economic conditions more...

From Persona International

In-House Freelance Soft Skills Trainers Development Program a Level 1 a Initiating the Trainer a Trainera s Kick-Off Training This workshop is designed to help the individual who is nota or at least not yeta a professional trainer. The focus is on the supervisor, manager or brand new trainer who has been asked to present or train a group of individualsa a task for which he or she has little prior experience. This a on the joba training can more...

From International Center for Etudes

Advance Cost Control and purchasing Standards in Hospitality Management

...Managing a hospitality operation, whether small or large, is challenging for many reasons. For one, service involves both manufacturing and service related operations that demand of the Director or Manager not only technical knowledge and skills but also business knowledge and people skills. The Director or Manager must know how a product is manufactured, how it is marketed to the consumer, and more...