Online Managing eLearning

MANAGING DURING DIFFICULT TIMES MANAGING DURING DIFFICULT TIMES  more...

MANAGING WORKFORCE GENERATIONS MANAGING WORKFORCE GENERATIONS  more...

MANAGING EXPERTS MANAGING EXPERTS  more...

Working with Difficult People Set of 7 Working with Difficult People: Set of 7  more...

PEER RELATIONSHIPS PEER RELATIONSHIPS  more...

Managing Your Career Managing Your Career  more...

MANAGING CUSTOMER-DRIVEN PROCESS IMPROVEMENT MANAGING CUSTOMER-DRIVEN PROCESS IMPROVEMENT  more...

MANAGING PROBLEM PERFORMANCE MANAGING PROBLEM PERFORMANCE  more...

Managing Organizational Change Managing Organizational Change  more...

Managing a Customer-Focused Department Managing a Customer-Focused Department  more...

COMMUNICATE WITH DIPLOMACY TACT COMMUNICATE WITH DIPLOMACY & TACT  more...

PROFESSIONAL NETWORKING ESSENTIALS PROFESSIONAL NETWORKING ESSENTIALS  more...

Outlook 2002 Volume 1 and Volume 2 ...sing And Sending Email Using AutoSignature Lesson 4: Managing Outlook Email Lesson Objectives Managing Email - Sorting Messages Managing Email - Saving Messages Managing Email - Flagging Messages Organizing Email Items The Drafts Folder Retrieving Items From Drafts Outlook 2002 Stationery Setting A Default Stationery The Stationery Picker HTML Vs. Plain Text Messages The  more...

Windows XP Basic ...om The Desktop Another Way To Create A Desktop Shortcut Managing Files Using My Computer System Tasks Other Places Viewing Folder Options Viewing Files As Thumbnails Viewing Folders As Tiles Viewing Folders As Icons Viewing Folders In A List Viewing Folders In Details Opening A File Using Windows Explorer Editing An Open File Working In Windows Explorer Opening An Application  more...

Windows XP Advanced ...Managing Windows XP Environment Introduction Lesson Objectives Applying A Background Image Adding An Application To The Quick Launch Toolbar Changing The Properties Of The Start Menu The Classic Start Menu Adding A Program In The Start Menu The Expanded Control Panel Mouse Properties Keyboard Properties Regional And Language Options Changing The Default Langauge Adding An  more...

Word 2002 Advanced ...g A New Version Accessing A Password Protected Document Managing Versions Deleting A Version Opening A Previous Version Saving A Version As A Separate Document Lesson 5: Preparing Documents For Release Introduction Lesson Objectives Correcting Spelling Adding A Word To The Dictionary Shortcut To Checking Grammar Adding Comments To A Document Responding To A Comment Working  more...

Talent Management Basics Talent Management: Basics Would you be able to define talent management if someone asked you what it was? And would you be able to explain why it should be a top priority for organizations? Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course helps clarify talent management's key role in helping an  more...

Talent Management Planning Talent Management: Planning Have you ever asked yourself how well your department or division manages talent? To determine this, you need to have a clear understanding of how your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with  more...

Developing Your Direct Reports ...managing is developing your direct reports. This involves not only coordinating their work in a way so your organization's business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical  more...

Managing a Diverse Team ...Managing a Diverse Team The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity  more...

Treating Your Direct Reports Fairly ...ironment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This course focuses on what fairness means in the relationship between managers and their direct reports. It discusses the benefits of treating employees fairly.  more...

Managing and Rewarding Top Performers ...Managing and Rewarding Top Performers Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract  more...

Becoming a Manager Responsibilities and Fears ...bout your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well  more...

The Ins and Outs of Capital Budgeting The Ins and Outs of Capital Budgeting Capital budgeting is an essential part of every company's financial management. It involves examining investment assets and deciding whether or not those assets will achieve the company's desired returns over an extended period of time. To effectively manage your company's finances, you must evaluate a number of factors in making investment  more...

HR s Strategic Role in the Organization HRCI SPHR ...SPHR) Senior Professional in Human Resources (SPHR) Managing change effectively within HR involves aligning the organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors  more...

Managing Six Sigma Team Performance ...Managing Six Sigma Team Performance ASQ Six Sigma Black Belt (SSBB) Six Sigma Black Belts have the challenging task of managing the full spectrum of personal dynamics that characterize project teams. Each team member provides the team with unique strengths and weaknesses, and combining individuals into a team produces varied results. Besides providing the basic tools and structure for  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...Managing Six Sigma Project Opportunities ASQ Six Sigma Green Belt (SSGB) In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a  more...

Linux Filesystem Management and File Sharing Linux Filesystem Management and File Sharing Linux To describe techniques for managing the Linux filesystem and configuring file and service sharing  more...

Managing Exchange Server 2007 ...Managing Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) One of the new features of Exchange Server 2007 is the completely redesigned Exchange Management Console, which replaces the Exchange System Manager found in previous releases of Exchange Server. Also included is the Exchange Management Shell (EMS), which is  more...

Managing Default Custom and Public Folders in Exchange Server 2007 ...Managing Default, Custom, and Public Folders in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) The primary focus of all editions of Exchange Server has been the messaging and calendar functionality it provides to users, and this remains the case with the release of Exchange Server 2007. This course discusses the  more...

Managing Microsoft Office SharePoint Server 2007 Administration Managing Microsoft Office SharePoint Server 2007 Administration Microsoft To configure and use SharePoint's administration and monitoring features  more...

Managing and Troubleshooting Desktop Storage and Settings Managing and Troubleshooting Desktop Storage and Settings Microsoft Microsoft Certified Desktop Support Technician (MCDST) 70-271 Supporting Users & Troubleshooting a Windows XP O/S To explain how to manage and troubleshoot desktop storage and settings  more...

Managing and Troubleshooting Devices Drivers Local Security and User Logon Managing and Troubleshooting Devices, Drivers, Local Security, and User Logon Microsoft Microsoft Certified Desktop Support Technician (MCDST) 70-271 Supporting Users & Troubleshooting a Windows XP O/S To explain how to manage and troubleshoot devices, drivers, local security, and user logon  more...

Managing and Troubleshooting Network Protocols and Operating System Performance Managing and Troubleshooting Network Protocols and Operating System Performance Microsoft Microsoft Certified Desktop Support Technician (MCDST) 70-271 Supporting Users & Troubleshooting a Windows XP O/S To explain how to manage and troubleshoot network protocols and operating system performance  more...

Managing and Troubleshooting Resources Managing and Troubleshooting Resources Microsoft Microsoft Certified Desktop Support Technician (MCDST) 70-271 Supporting Users & Troubleshooting a Windows XP O/S To explain how to manage and troubleshoot resources  more...

Managing and Troubleshooting Windows Vista Systems ...Managing and Troubleshooting Windows Vista Systems Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Many of Microsoft Windows Vista's new and enhanced tools can be used to simplify system management and troubleshooting. Windows Vista can be managed by using Group Policy settings when the system is part of an Active Directory domain, or by setting  more...

Managing and Maintaining SQL Server 2005 Databases Managing and Maintaining SQL Server 2005 Databases Microsoft To manage and maintain SQL Server 2005 databases  more...

Transitioning into a Project Management Role ... changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine your project management skills, but this course will prime you for the process of transitioning into a project management role. It will discuss the changes a new project manager may  more...

Managing a Project Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product.  more...

Managing Files Folders and Devices in Microsoft Windows XP Managing Files, Folders, and Devices in Microsoft Windows XP Microsoft To show how to manage, control, and troubleshoot files and folders, network devices, and drivers in Windows XP Professional  more...

Oracle Database 11g Controlling User Access and Managing Schema Objects Oracle Database 11g: Controlling User Access and Managing Schema Objects Oracle To recognize the steps for controlling user access to objects and also for maintaining these objects by dropping columns and adding constraints and indexes.  more...

Oracle Database 11g Managing Data in Different Time Zones Oracle Database 11g: Managing Data in Different Time Zones Oracle To identify the steps for managing data in different time zones in Oracle Database 11g, for managing time intervals, and for using datetime functions.  more...

Specifying and Assigning Resources in Project 2007 Specifying and Assigning Resources in Project 2007 Microsoft In Microsoft Office Project 2007, people, equipment, and materials are collectively referred to as "resources." A large part of a project manager's responsibilities is managing these resources, whether that be assigning resource work times, leveling resources that are overallocated, and overseeing the budgeting and costs of  more...

Organizing and Managing Project Information Organizing and Managing Project Information Microsoft To identify how to organize project information for efficient performance  more...

Creating and Managing Tables and Constraints in Oracle Database 10g Creating and Managing Tables and Constraints in Oracle Database 10g Oracle To demonstrate how to create and manage tables and constraints in Oracle 10g  more...

Managing Database Objects in Oracle Database 10g Managing Database Objects in Oracle Database 10g Oracle To demonstrate how to create external tables and to use the data dictionary views in Oracle 10g  more...

Managing Dependencies Managing Dependencies Oracle To manage dependencies and recompile PL/SQL units  more...

Managing a Customer Focused Department Simulation ...Managing a Customer Focused Department Simulation Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at  more...

Oracle Database 10g Managing Schema Objects and Data Oracle Database 10g: Managing Schema Objects and Data Oracle To demonstrate how to manage schema objects and data in an Oracle 10g database  more...

Oracle Database 10g Managing Undo Data and Lock Conflicts Oracle Database 10g: Managing Undo Data and Lock Conflicts Oracle To discuss how to manage undo data and manage lock conflicts in an Oracle database  more...

Oracle Database 10g Managing Backup and Recovery Oracle Database 10g: Managing Backup and Recovery Oracle To discuss how to manage backup and recovery in an Oracle 10g database  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ...lings. Emotional intelligence involves being aware of and managing emotions within your relationships with others. But before you can recognize others' emotions and manage your relationships, you must have a firm sense and control of your own feelings. Through this course you'll learn how to build your emotional intelligence through appropriate actions and techniques for managing your emotions.  more...

Working with Difficult People Identifying Difficult People Working with Difficult People: Identifying Difficult People Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of  more...

Working with Difficult People How to Work with Aggressive People Working with Difficult People: How to Work with Aggressive People Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day  more...

Oracle Database 11g Using Trigger Data Warehousing and Pivoting Enhancements Oracle Database 11g: Using Trigger, Data Warehousing, and Pivoting Enhancements Oracle To recognize the steps for improving performance, managing scalabilty, enhancing control and processing speed, and reducing network load using enhanced features such as compound triggers, SecureFile LOBs, and PIVOT operations  more...

Processes for Managing Project Communications ...Managing Project Communications PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows, receiving and distributing dozens of messages per day. Customers, suppliers, project team members, and company executives all rely on the  more...

Planning Project Human Resources ...agement processes of planning, selecting, developing, and managing a project team. While selecting the right team to do the work is critical to project success, it doesn't stop there. Good project managers know how to create the right type of atmosphere for their projects, keep their team members motivated throughout the project, and manage issues and changes that could possibly derail a  more...

Managing Project Human Resources ...Managing Project Human Resources PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project environment, and they will  more...

Integrated Project Execution Monitoring and Control ...ch to base decisions. When problems arise, strategies for managing changes help get the project back in line. This course will equip project managers with skills to manage change in an integrated fashion so that, for example, changes to scope are reflected appropriately in the quality, schedule, and cost baselines. The Project Integration Management knowledge area includes six processes,  more...

Managing Projects within Organizations ...Managing Projects within Organizations PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Project-based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system.  more...

Managing Procurements ...Managing Procurements PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Managing the procurement process can sometimes seem like a project all in itself as it generally involves a number of detailed and time consuming steps from obtaining seller responses, selecting a seller, awarding a contract, to managing  more...

Create Work Breakdown Structure ... the project objectives and establishes the structure for managing the work to completion. This course will highlight the importance of the WBS and how it relates to the overall success of a project. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project management processes related to creating and  more...

Controlling Managing and Closing a Project PRINCE2 2009-aligned ...Managing and Closing a Project (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation In a project management system, processes are the foundation upon which every other aspect of the system stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related processes,  more...

Working with Difficult People Dealing with Micromanagers Working with Difficult People: Dealing with Micromanagers Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to  more...

Working with Difficult People How to Work with Self-serving People Working with Difficult People: How to Work with Self-serving People Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with  more...

Working with Difficult People How to Work with Manipulative People Working with Difficult People: How to Work with Manipulative People Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they  more...

Managing Data and Distributing Reports with Crystal Reports XI Managing Data and Distributing Reports with Crystal Reports XI SAP To recognize how to manipulate data and distribute reports  more...

Managing Mail Instant Messaging and Contacts in Lotus Notes 7 Managing Mail, Instant Messaging, and Contacts in Lotus Notes 7 IBM To customize mail settings, communicate using instant messaging, and save contact details  more...

Managing from Within Self-empowerment ...Managing from Within: Self-empowerment Have you ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you  more...

Rightful Employment Termination ...owing some basic guidelines during the hiring process and managing employees' performance during their tenure. Although most employees are employed at will (meaning that an employer can terminate them at any time, for any reason or no reason, as long as it is not an illegal reason), in reality, a termination for no reason is likely to result in a wrongful termination claim. It is much more  more...

Managing Your E-mail ...Managing Your E-mail E-mail has had many positive effects on our lives, but it has also increased dramatically the volume of communication and the amount of information that the average office worker needs to process ever day. To stay on top of things, you must sort, file, respond to, or delete every e-mail that comes to you in the run of a business day. But how do you balance this  more...

Planning Business Analysis Communication Monitoring ...ments and meet project goals. But what about planning and managing how these business analysis activities are actually performed? A proposed structure and schedule for communications, a requirements management plan, and a clear plan to ensure business analysis activities are executed as efficiently as possible are all key elements of successful business analysis. This course provides an  more...

Business Analysis Requirements Management Communication ...ns with stakeholders. This course provides an overview of managing solution scope and requirements using techniques like baselining and problem tracking as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also covers maintaining and preparing requirements with a requirements  more...

Working with Difficult People How to Work with Procrastinators Working with Difficult People: How to Work with Procrastinators Nobody likes it when they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but  more...

Working with Difficult People How to Work with Negative People Working with Difficult People: How to Work with Negative People For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse  more...

Planning Managing Project Human Resources Simulation ...Managing Project Human Resources: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned You're a project manager for a food and beverage testing company Hoit Laboratories. As a seasoned PM, you're currently managing a number of testing and development projects simultaneously. And each project and  more...

Universal Waste Rule Training ...ule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe  more...

Introduction to Operational Support and Analysis Introduction to Operational Support and Analysis ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Within the context of ITIL , service operation is sometimes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the  more...

Introduction to Incident Management Introduction to Incident Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam No process in IT service delivery is foolproof; at some point in time an unplanned interruption will most likely occur ranging from a minor incident to the disastrous crashing of a critical system. The key to surviving any type of incident lies  more...

Incident Management Interactions Incident Management Interactions ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam The ability to resolve a problem efficiently is critical for both you and your customers. But what happens when you have dozens, hundreds, or even thousands of customers each contacting you with the same issue? While you may be able to resolve each  more...

Managing Technical Professionals ...Managing Technical Professionals Managing a team of technical professionals presents some unique challenges for even the most talented manager. Whether you have a technical background or not, you'll need to apply organizational, motivational, and leadership skills to address those challenges successfully. You'll also need to build a foundation of mutual respect and trust. In this course,  more...

Mentoring as a Manager Mentoring as a Manager Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and  more...

Understanding Change Understanding Change 'To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly.' This is a quote by Henri Bergson, a nineteenth century French philosopher. Since the nineteenth century, the pace of change in all aspects of our lives has become faster and faster and responding to change well is a necessity in today's competitive business environment.  more...

Building Positive Support for Change Building Positive Support for Change It's often said that people don't like change. But when it comes to organizational change, employees are genuinely interested in making things better an improvement in processes, systems, functions, or services most likely translates into direct improvements for the employee too. But employees cannot support change and recognize its benefits without first  more...

Dealing with Resistance to Change Dealing with Resistance to Change Change is inevitable in an organization, but the process of adapting can be painful. Organizational change can cause anxiety and upheaval, and when it does, it's no surprise that employees show resistance. Resistance behaviors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors  more...

Creating a Plan Creating a Plan Getting and keeping your career on track takes careful planning. Those who wait for opportunities to come knocking may be left behind. Approaching your career proactively and being able to recognize opportunities to move ahead are key to smart career management. It starts with knowing yourself and what you want to do so that you can align your career moves with your goals.  more...

Getting on the Right Track Getting on the Right Track Is your career on automatic pilot? When was the last time you took a look around to see if the direction in which you are heading is really what you want? It's important to take time out to reflect on your current situation to ensure that you're still on the right path and that the current path is the best one for you. This course identifies tips for successfully  more...

Professional Networking Essentials Professional Networking Essentials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in  more...

You and Your Boss You and Your Boss Your boss can be the lifeline to your future. Typically, no one has more influence over your immediate and long-term success than the person to whom you report. Not only will you find enjoyment and reward in your current position, but you want your boss to be a source of support when the day comes that you are ready to move ahead with your career. This course teaches  more...

Leveraging the Performance Appraisal Leveraging the Performance Appraisal The performance appraisal process just may be the most valuable tool you have to advance your career. Unfortunately, employees often don't recognize the opportunities they have to benefit from their performance appraisals. Instead, they regard the whole process as something to dread and avoid. They frequently misunderstand the feedback they're given and  more...

Planning and Prioritizing Your Time ...Managing time effectively entails analyzing your goals, breaking those goals into tasks, and then prioritizing those tasks. This isn't always easy or clear cut, given the number of tasks you may need to complete. But if you set clear and measurable goals and then develop an effective to-do list, you'll find prioritizing your many tasks is easier. And, in the end, you'll manage your time better.  more...

Planning Your Field Sales Approach ...ach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically  more...

Communicating Effectively with Project Stakeholders Simulation Communicating Effectively with Project Stakeholders: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows. Customers, suppliers, project team members, and company executives all rely on the project manager for  more...

Using Business Tools to Manage Sales Teams ...Managing your team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively  more...

Managing Workplace Harassment Complaints Simulation ...Managing Workplace Harassment Complaints: Simulation You're the general manager of a corporately owned branch of Pennywise Rental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes  more...

ITIL reg V3 Overview Introduction to the ITIL reg V3 Framework ... A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL V3 Framework. Specifically, this course introduces the ITIL V3 Service Life Cycle and the five phases within the life cycle. The course covers an overview of Service Strategy, Service Design, Service Transition, Service Operation, and Continual  more...

Introduction to Problem Management ... Problems will inevitably crop up at some point while managing your IT Service Life Cycle. Usually, they are first noticed when the incidents they cause are detected. Proper Problem Management aims to eliminate recurring incidents by addressing the root problem causing them, through efficient detection, investigation, diagnosis, and resolution practices. This course covers the purpose and  more...

Introduction to Access Management ...on. This course also details the steps in the process for managing access, including requesting access, verification, providing rights, monitoring, logging and tracking, and removing and restricting rights where necessary. Finally, the course covers the metrics used to check the efficiency and effectiveness of an organization's Access Management process, and critical success factors to ensure  more...

Managing Database Data in a SQL Server 2005 Environment Managing Database Data in a SQL Server 2005 Environment Microsoft To recognize how to create and deploy SSIS packages, and enforce data quality and data integrity in a SQL Server 2005 database  more...

Managing Data Between Servers and Databases Managing Data Between Servers and Databases Microsoft To recognize how to manage change, configure and work with linked servers, and manage and tune replication in SQL Server 2005  more...

Managing and Maintaining Database Security in SQL Server 2005 Managing and Maintaining Database Security in SQL Server 2005 Microsoft To identify strategies for auditing database security at the server and user levels, and determine the appropriate way to protect against and respond to different types of attack on SQL Server  more...

Sustaining Organizational Change Sustaining Organizational Change Decisions to transform an organization are vital to the health of the business, and organizational change efforts are often made to improve service, streamline operations, and of course improve the bottom line. After such a transformation in your organization, how do you engage, excite, and support the biggest driver for success in your organization - your  more...

Managing System Security in Windows Server 2003 Managing System Security in Windows Server 2003 Microsoft To outline the process and considerations for securing the software infrastructure and for using security templates  more...

Managing IPSec in Windows Server 2003 Managing IPSec in Windows Server 2003 Microsoft To outline the decisions, considerations, and procedures for implementing an IPSec solution  more...

Moving Into a Management Role Simulation ...moted you to Marketing Manager. Your main focus is now on managing the activities of others. You\'ll initially find that some of your coworkers\' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and  more...

Managing Certificates in Windows Server 2003 Managing Certificates in Windows Server 2003 Microsoft To outline the considerations and procedures for using certificates to secure a network  more...

Six Sigma Leadership and Change Management ...gma in terms of providing resources, removing roadblocks, managing change, and communicating Six Sigma vision to all organizational members. Though Black Belts are not necessarily a part of the enterprise leadership, knowledge about leadership roles and perspectives helps Black Belts perform their own roles as Six Sigma leaders, and also in their regular interaction with these leaders. An  more...

UNIX User and Data Management UNIX User and Data Management UNIX To demonstrate the core administrative functions of managing users, data, and software on UNIX systems  more...

Managing UNIX Software and System Services Managing UNIX Software and System Services UNIX To introduce UNIX software and system services management  more...

Managing UNIX Clients Managing UNIX Clients UNIX To explain how to manage UNIX clients  more...

OracleAS 10g Managing Customized Topologies and Distributing Infrastructure Com OracleAS 10g: Managing Customized Topologies and Distributing Infrastructure Com Oracle To discuss common deployment topologies and to explain how to install and configure Oracle Application Server components to suit different needs  more...

OracleAS 10g Managing and Configuring Clusters OracleAS 10g: Managing and Configuring Clusters Oracle To explain how to manage and configure clusters in OracleAS 10g  more...

Managing and Deploying Six Sigma ...Managing and Deploying Six Sigma "The vision must be followed by the venture. It is not enough just to stare up the steps - we must step up the stairs." Vance Havner, author. However, venturing into Six Sigma is not easy. Deploying Six Sigma is where "the tire hits the road." It requires a lot of hard work and planning. As a Six Sigma Champion, you'll need to plan for and deal with  more...

Basics of Six Sigma Projects and Teams ...ined schedules, costs, and deliverables are required when managing such projects. The management of Six Sigma projects involves developing and adhering to a project charter that reflects a shared understanding of project expectations, scope, deliverables, and schedule. This course will examine the fundamental project management tools used in a successful Six Sigma project. The course  more...

Starting Up Initiating Directing a Project PRINCE2 2009-aligned ...lated to starting up, directing, initiating, controlling, managing a stage boundary and closing a project. The seven processes provide a consistent set of guidelines that represent the minimum requirements for a properly managed project. They may be applied to various types of projects and are completely scalable to projects of any size. PRINCE2 is recognized as an international standard for  more...

Overview of Project Mgmt PRINCE2 2009-aligned ...portance of choosing a well planned and proven method for managing projects is a challenge for organizations across the board. If you think about it, almost every work effort is a project, from constructing a new building within a university campus to designing and delivering a new line of technology products. As projects become the primary method for getting things done and effecting  more...

Windows Server 2003 Managing Users Groups and Computers Windows Server 2003: Managing Users, Groups, and Computers Microsoft To describe how to manage and troubleshoot computer accounts, user accounts, user profiles, and groups in Windows Server 2003  more...

Windows Server 2003 Managing Resource Access Windows Server 2003: Managing Resource Access Microsoft To identify the primary considerations and processes for managing NTFS and shared folder permissions, and for accessing remote servers, including Terminal Services  more...

Windows Server 2003 Managing Hardware Disks and Logical Devices Windows Server 2003: Managing Hardware, Disks, and Logical Devices Microsoft To describe the considerations and outline the processes for managing server hardware and disk performance  more...

Windows Server 2003 Managing the Server Environment Windows Server 2003: Managing the Server Environment Microsoft To outline the processes and considerations for monitoring and managing system performance, system services, software, file and printer resources, and IIS  more...

Windows Server 2003 Managing Disaster Recovery Windows Server 2003: Managing Disaster Recovery Microsoft To discuss the processes and considerations for preventing, preparing for, and implementing recovery strategies for system failures  more...

Windows Server 2003 Implementing Managing and Maintaining TCP IP Windows Server 2003: Implementing, Managing, and Maintaining TCP/IP Microsoft To demonstrate how to implement, manage, and maintain TCP/IP  more...

Windows Server 2003 Implementing Managing and Maintaining DHCP Windows Server 2003: Implementing, Managing, and Maintaining DHCP Microsoft To demonstrate how to implement, manage, and maintain DHCP  more...

Windows Server 2003 Implementing Managing and Maintaining Name Resolution Windows Server 2003: Implementing, Managing, and Maintaining Name Resolution Microsoft To demonstrate how to implement, manage, and maintain name resolution  more...

Windows Server 2003 Implementing Managing and Maintaining Network Security Windows Server 2003: Implementing, Managing, and Maintaining Network Security Microsoft To demonstrate how to implement, manage, and maintain network security and Software Update Services (SUS)  more...

Windows Server 2003 Implementing Managing and Maintaining Remote Access Windows Server 2003: Implementing, Managing, and Maintaining Remote Access Microsoft To demonstrate how to implement, manage, and maintain remote access  more...

Windows Server 2003 Implementing Managing and Maintaining Routing Windows Server 2003: Implementing, Managing, and Maintaining Routing Microsoft To demonstrate how to implement, manage, and maintain routing  more...

Cisco CVOICE 8 0 QoS Mechanisms ...ministrators and architects achieve this service level by managing delay, delay variation (jitter), bandwidth provisioning, and packet loss parameters with quality of service (QoS) techniques. This course introduces the concept of a converged network, identifies four problems that could lead to poor quality of service, and describes solutions to those problems. It also explains and evaluates  more...

Professional Networking Essentials Finding Opportunities to Make Connections Professional Networking Essentials: Finding Opportunities to Make Connections In the modern connected business environment, knowing the essentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be  more...

Professional Networking Essentials Developing Confidence Professional Networking Essentials: Developing Confidence Why can some people walk into a room and start making new acquaintances almost immediately? It's as if they're hardwired to know how to introduce themselves and establish a relationship with everyone they meet. Wouldn't it be great to have that kind of finesse with people and be able to network with ease? The reality is that while  more...

The Impact of Situation Style When Communicating with Diplomacy Tact The Impact of Situation & Style When Communicating with Diplomacy & Tact Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and  more...

Strategies for Communicating with Tact Diplomacy Strategies for Communicating with Tact & Diplomacy Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through  more...

Sharepoint 2010 Operational Health ...igence to make key business decisions. This course covers managing SharePoint server's operational health, including backup and restore methods, monitoring logs, and analyzing the health of the SharePoint farm. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft SharePoint 2010, Configuring). Passing this exam will  more...

Cash Flow Mgmt Essentials for Non-financial Professionals ... activities when needed. Sustaining working capital while managing the flow of cash is often a challenge with many businesses. Sale of goods and services results in cash coming in, while paying bills, taxes, dividends, and the repayment of loans result in cash going out. This course provides some insights into managing cash flow in your area of operation. You are guided through the  more...

Securing Managing a WCF 4 Application with C 2010 ...Managing a WCF 4 Application with C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Service Communication Applications (Exam 70-513) This course shows how to implement security features such as transport and message-level security, and authentication, authorization and impersonation in a .NET Windows Communication Foundation (WCF) application. It demonstrates  more...

Identifying Managing Customer Expectations ...Managing Customer Expectations Understanding your customers' expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use  more...

Delivering a Difficult Message with Diplomacy Tact Delivering a Difficult Message with Diplomacy & Tact Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you  more...

Operations Management Product Service Management Operations Management: Product & Service Management Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle - from the conception of a new product or service  more...

Oracle Database 11g R2 Managing Database Space Duplication ...Managing Database Space & Duplication Oracle To effectively manage space, you can configure automatic management by the Oracle database server. This allows you to generate alerts about potential problems and recommend possible solutions. This course explores how to use the Oracle database server for automatic space management, proactively monitor and manage tablespace space usage, and  more...

Oracle Database 11g R2 Managing Databse Resources The Scheduler ...Managing Databse Resources & The Scheduler Oracle By using the Database Resource Manager, you have more control over the allocation of machine resources than is normally possible through operating system resource management alone. Many tasks in the Oracle environment need job-scheduling capabilities. Using advanced Scheduler features, you can exercise more control over various aspects of  more...

Oracle Database 11g R2 Managing Database Memory Performance ...Managing Database Memory & Performance Oracle Because there is a finite amount of memory available on a database server and on an Oracle Database 11g instance, you must pay attention to how memory is allocated. Also, database planning must include a balance between performance, cost, and reliability. You must consider the investment in the system architecture, which includes the hardware  more...

Managing Enterprise Content with MOSS 2007 ...Managing Enterprise Content with MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) Microsoft Office SharePoint Server 2007 is a web application server platform with integrated content and workflow management, collaboration and communications capabilities and is a direct upgrade to Microsoft SharePoint Portal Server 2003.  more...

SAP Enterprise Resource Planning ERP ... Resource Planning (ERP) module is SAP's core product for managing the fundamental accounting information common to every-day business practice. Fundamental accounting information includes financial transaction data, human resource-specific data, inventory, planning, and sales data. This data comprises what is known as the General Ledger, Accounts Receivable, and Accounts Payable. Understanding  more...

SAP Product Lifecycle Management ...le Management (PLM) provides a comprehensive solution for managing all product-related information required in support of processes including planning, innovation, design, quality management, and engineering. As an integrated solution to SAP's enterprise resource planning (ERP) system, all information stored and maintained using the PLM solution is available across the enterprise to all other  more...

Incident Management Response Planning Testing Incident Management & Response: Planning & Testing ISACA Certified Information Security Manager Certified Information Security Manager® Preparing incident response and recovery plans is a very important part of a CISM's role. This course examines how to identify the current state of incident response capability, identifies the elements of incident response and recovery plans, and  more...

Incident Management Response Introduction Resources ...Manager Certified Information Security Manager® Managing incidents, and the response that is put forward by an organization falls directly under the duties of a CISM. Organizations must have a plan in place, and must know the steps they will take to deal with incidents when they occur. This course examines what incident management is, how responses are prepared, and concepts and  more...

First Time Manager Understanding a Manager s Role ...l contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different. This course describes some of the myths about management and their corresponding truths in order to clarify what managers really do. It also  more...

Anger Management Essentials Managing Controlling Anger ...Managing & Controlling Anger Anger is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or counterproductive. The key to  more...

Administrative Professionals Representing Your Boss Administrative Professionals: Representing Your Boss As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an  more...

Network Access Security in Windows Server 2008 ...the Network Policy Server (NPS), which is responsible for managing and enforcing these policies and connection requirements. It outlines the NPS components involved in the Network Access Protection API, the range of health and network policies available, and the NPS's ability to enforce restrictions on other network services including DHCP, VPN, IPsec, and 802.1X. This course also provides a  more...

MS SharePoint 2010 New Features for Power Users MS SharePoint 2010: New Features for Power Users Microsoft SharePoint Server 2010 offers a number of new features and enhancements that help to ease the day-to-day tasks of power users. There are a number of changes to the SharePoint 2010 interface, as well as changes and enhancements in the method and location of accessing specific options. This course explores the enhanced SharePoint 2010  more...

Managing SharePoint 2010 Sites Lists and Libraries ...Managing SharePoint 2010 Sites, Lists and Libraries Microsoft Microsoft SharePoint 2010 offers a complete platform for collaboration, data management, and online information publishing. SharePoint sites provide the basis for these tasks, and are broken down further into objects like lists and libraries. Creating, managing, and customizing these sites, lists, and libraries are common tasks  more...

Managing SharePoint 2010 Pages Components ...Managing SharePoint 2010 Pages & Components Microsoft To enhance your SharePoint implementation beyond the default home page, you can use the available publishing pages and web part pages. SharePoint 2010 also offers a new page type, referred to simply as a page. Organizations store and organize documents on SharePoint in a number of ways, and the management of this document storage is a  more...

SharePoint 2010 Security Business Intelligence .... This course examines SharePoint securing, and describes managing SharePoint groups, changing the inheritance for a site, managing permission levels, and configuring item-level security. It also discusses the concept of sandbox solutions. SharePoint Business Intelligence solutions allow you to collect, store, and analyze business data to help in making business decisions and streamlining  more...

Managing Linux User Group Accounts Managing Linux User & Group Accounts CompTIA CompTIA Linux Powered by LPI LX0-102 CompTIA Linux Identify the main issues involved in creating and managing Linux user and group accounts.  more...

The Linux Kernel The Linux Kernel CompTIA CompTIA Linux Powered by LPI LX0-102 CompTIA Linux Identify the main factors involved in installing, configuring, and managing the Linux kernel.  more...

Managing Debian Red Hat Packages Managing Debian & Red Hat Packages CompTIA CompTIA Linux Powered by LPI LX0-101 CompTIA Linux Use the tools associated with Debian and Red Hat package management.  more...

VMware Workstation 7 Managing Virtual Machines ...Managing Virtual Machines VMware This course explores the features and tasks involved in administering VMware Workstation and hosted virtual machines. It provides an overview of the menu options and interface used to manage your virtual machines and explores common VM configurations settings including the ability to connect various hardware devices. Also covered are the use of teams in  more...

Linux File Sharing Filesystem Management Linux File Sharing & Filesystem Management Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) To describe techniques for managing the Linux filesystem and configuring file and service sharing.  more...

Managing Users Groups Storage in SUSE Linus Managing Users, Groups & Storage in SUSE Linus Novell Certified Linux Professional 10 Certified Linux Professional 10 (Exam 050-697) To manage user and group accounts and storage in SUSE Linux.  more...

Managing System Processes in SUSE Linux Managing System Processes in SUSE Linux Novell Certified Linux Professional 10 Certified Linux Professional 10 (Exam 050-697) To manage packages and processes in SUSE Linux.  more...

Monitoring Managing the Data Center Monitoring & Managing the Data Center EMC Recognize the importance of monitoring data center components for different metrics, identify the individual tasks involved in the overall management of the data center and recognize what's involved in implementing an information lifecycle management strategy.  more...

Fibre Channel Storage Networks Fibre Channel Storage Networks EMC To recognize the role of the key physical and logical components in the Fibre Channel SAN architecture, distinguish between Fibre Channel SAN topologies, identify what's involved in managing the SAN environment, and introduce the challenges associated with implementing a Fibre Channel SAN solution.  more...

Introduction to Storage Technology Introduction to Storage Technology EMC To introduce the challenges presented by data management and differentiate between the key storage media, components, requirements, constraints, and solutions for managing data.  more...

Managing File Servers Data Provisioning in Win Server 2008 ...Managing File Servers & Data Provisioning in Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator Using Windows Server 2008, you have the ability to share files and folders immediately after deployment without any special configuration. However, to optimize sharing and access more granular file sharing tools, the File Services role should  more...

Windows Server 2008 Management Delegation ...s have been introduced with Windows Server 2008 that make managing servers easier. The new Server Manager is an MMC console that integrates several management tools into a single intuitive interface and Windows PowerShell is a new command-line tool that helps you automate system administration. This course discusses system administration with Server Manager and PowerShell as well as system  more...

Managing computers Devices Updates in System Center Essentials 2010 ...Managing computers, Devices & Updates in System Center Essentials 2010 Microsoft System Center Essentials 2010 allows network administrators to manage computers and devices in midsize IT environments by allowing them to deploy updates and software packages based on specific computer needs. Essentials allows the creation of specific computer groups, and then creates and deploys updates  more...

Managing Experienced Managers ...Managing Experienced Managers Experienced managers are extremely valuable to an organization. With the experience and judgment they have developed over time, these managers can provide leadership and drive to guide the organization to new highs. So it's important that you devote time and other resources to ensuring their ongoing commitment to the organization's long-term and short-term  more...

Managing High Performers ...Managing High Performers Are you paying enough attention to your high performance employees, the people who really help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and  more...

Managing New Managers ...Managing New Managers People are the most important part of any organization. Developing tomorrow's organizational leaders requires a continuous commitment by managers and HR professionals to prepare new managers to grow into leadership roles. New managers must be properly oriented and trained when moving to their new positions. But training is an ongoing process, and mentoring is one key  more...

Cross-Functional Strategic Management ...gic Management Cross-functional management involves managing in a way that bridges the functional silos that constrain your organization. You have to rethink your approach to business operations and promote synergy and collaboration in a team-based environment while moving toward a common objective. This course defines organizational cross-functionality and its benefits. It helps you  more...

Managing for Rapid Change Uncertainty ...Managing for Rapid Change & Uncertainty In an ever-changing business environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare  more...

Managing the Dismissal of an Employee ...Managing the Dismissal of an Employee One of the main reasons managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by  more...

Managing Agile Software Development ...Managing Agile Software Development Agile software development is an iterative, incremental approach to developing and releasing software. Agile principles include commitment to timely and ongoing software deliveries, changing requirements, simplicity in approach, and sustainable development cycles. The Agile method also promotes self-organizing, self-empowered, self-monitoring teams and  more...

Customer Driven Process Improvement Basic Framework Customer Driven Process Improvement: Basic Framework Letting customer needs drive your process improvement efforts can increase the chances that your product or service will be favored by customers - the most important stakeholders in your business. Customer satisfaction is critical to the survival of any business. And organizations that focus on improving processes so that they can produce  more...

Customer Driven Process Improvement Identifying Customer Needs Customer Driven Process Improvement: Identifying Customer Needs Rapid change and intense competition mean that organizations have to establish and maintain a clear, consistent understanding of their customers' requirements, and then meet those requirements on an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in any  more...

Customer Driven Process Improvement From Customer Needs to Process Requirements ... voice of the customer data is an important first step in managing customer-driven process improvement. This data reveals important information about customers' needs, perceptions, and attitudes. But what do you do with the insights you gain from it? Translating the voice of the customer into measurable process requirements is the next step. It means taking those initial insights and digging  more...

Customer Driven Process Improvement Mapping Measuring Process Customer Driven Process Improvement: Mapping & Measuring Process Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process,  more...

Customer Driven Process Improvement Analyzing Process Problems Customer Driven Process Improvement: Analyzing Process Problems One of the stages in customer-driven process improvement is identifying problem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions Customer Driven Process Improvement: Identifying Improvement Ideas & Solutions After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and  more...

Customer Driven Process Improvement Implementing Maintaining Improvements Customer Driven Process Improvement: Implementing & Maintaining Improvements The final stage in customer-driven process improvement is implementing the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The  more...

Managing Internal Dynamics in a Cross-Functional Team ...Managing Internal Dynamics in a Cross-Functional Team One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly,  more...

The Value of Peer Relationships The Value of Peer Relationships Positive interpersonal professional relationships play a key role in determining individual and organizational success. Because of this, they are an important influence on strategic decision making. The bond between peers is the most basic relationship element in any organization, and it can stunt efforts for success or stimulate efforts that flourish. The  more...

Developing Strategic Peer Relationships in Your Organization Developing Strategic Peer Relationships in Your Organization Cultivating relationships with your work peers can lead to success for you as an individual and for your organization as a whole. Developing a supportive peer network can provide you with access to a wide variety of expertise and institutional knowledge and it enables you to leverage other people's networks. Because every workplace  more...

Forming Peer Relationships Alliances at Work Forming Peer Relationships & Alliances at Work Developing a healthy network of peers you trust plays a major role in your success at work. Cultivating these relationships is an important responsibility and it requires awareness, skills, and technique. Establishing a network of mutually supportive peers requires more than an appearance at a social event your organization sponsors. It's an  more...

Key Strategies for Managing Cross Functional Teams ...Managing Cross Functional Teams Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics and management  more...

A Essentials 2009 Using Managing Windows Windows 7 Update ...Managing Windows (Windows 7 Update) CompTIA CompTIA A 2009 220-701 CompTIA A Essentials With each new version of the Windows operating system, new interface elements and enhancements have been made to provide better visual effects and easier access to the tools and utilities that are provided to use and manage them. This course demonstrates how to use the Windows interface, including  more...

Managing Linux User Group Accounts Managing Linux User & Group Accounts Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Identify the main issues involved in creating and managing Linux user and group accounts.  more...

The Linux Kernel The Linux Kernel Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Identify the main factors involved in installing, configuring, and managing the Linux kernel.  more...

Managing Debian Red Hat Packages Managing Debian & Red Hat Packages Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Use the tools associated with Debian and Red Hat package management.  more...

Mounting Managing File Systems Mounting & Managing File Systems Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Configure Linux file systems for mounting and unmounting.  more...

Managing Files in Linux Managing Files in Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Understand the Linux file system and to manage file ownership and permissions.  more...

Managing Processing Text Managing & Processing Text Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Search text files using regular expressions and make simple changes.  more...

MICROSOFT WINDOWS SERVER 2003 MANAGING AND MAINTAINING THE SERVER ENVIRONMENT MICROSOFT WINDOWS SERVER 2003: MANAGING AND MAINTAINING THE SERVER ENVIRONMENT Microsoft  more...

MICROSOFT WINDOWS SERVER 2003 IMPLEMENTING MANAGING AND MAINTAINING A NETWORK MICROSOFT WINDOWS SERVER 2003: IMPLEMENTING, MANAGING AND MAINTAINING A NETWORK Microsoft  more...

Managing and Processing Text Managing and Processing Text CompTIA CompTIA Linux Powered by LPI LX0-101 CompTIA Linux Search text files using regular expressions and make simple changes.  more...

Managing Files inLinux Managing Files inLinux CompTIA CompTIA Linux Powered by LPI LX0-101 CompTIA Linux Understand the Linux file system and to manage file ownership and permissions.  more...

Mounting and Managing File Systems Mounting and Managing File Systems CompTIA CompTIA Linux Powered by LPI LX0-101 CompTIA Linux Configure Linux file systems for mounting and unmounting.  more...

CompTIA Network 2009 Managing Monitoring the Network ...Managing & Monitoring the Network CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 The task of managing and monitoring a network falls to the network administrator. In order to do a thorough job, administrators need to be aware of the processes, procedures, and tools that they can and should use in order to accomplish their goals. Proper management and monitoring of a network can  more...

Managing IIS in Windows Server 2008 ...Managing IIS in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643) Windows Server 2008 introduces many new enhancements to Internet Information Services (IIS). New capabilities provide a secure and manageable platform for developing and hosting web applications and services on a network. This  more...

Configuring Web Services Security in Windows Server 2008 ...within an organization. This course explores creating and managing web applications using IIS 7.0 and configuring the Secure Socket Layer protocol. Configuring, importing, and exporting certificates is also discussed. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure, Configuring. Passing this exam completes the  more...

Managing Sharepoint 2010 Features Solutions ...Managing Sharepoint 2010 Features & Solutions Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers deploying and managing SharePoint solutions and features,  more...

Configuring Sharepoint 2010 Site Collections Configuring Sharepoint 2010 Site Collections Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers creating and managing site collections created in SharePoint. Also  more...

The Fundamentals of Globalization Managing in a Global Environment ...Managing in a Global Environment Global managers work in a complex, constantly changing environment. They have to consider different economic, political, legal, and cultural factors as they plan, make decisions, and lead others in different international contexts. What worked in the role of a domestic manager may not be effective in the international market. This course describes some  more...

Formatting and Managing Messages in Outlook 2003 Formatting and Managing Messages in Outlook 2003 Microsoft To demonstrate how to format and manage messages in Outlook 2003  more...

Advanced Data Management in Excel 2007 ... Excel 2007 provides multiple features for organizing and managing data, so you can ensure data is entered correctly and that calculations and formulas are valid. Data organization features enable you to sort, filter, and group and outline data so that you can focus on the key parts of your data. Validation features ensure that data is correct, that it is entered in the proper format, and that  more...

Formatting and Managing E-mail in Outlook 2007 ...Managing E-mail in Outlook 2007 Microsoft Microsoft Outlook 2007 allows you to quickly organize and format e-mail messages using easy management and time-saving tasks. Outlook 2007 provides formatting features that can be applied to an e-mail message as it is being created, and also includes management tools to find and sort messages quickly. This course demonstrates how to use the  more...

Basic Access 2007 Forms ...007 offers several options for creating, customizing, and managing forms. This course describes multiple methods of form creation, including the Form, Split Form, Multiple Items, Blank Form, and Form Design tools and the Form Wizard. This course also explores controls the available types, how they are added to a form, how their properties are set, and how they are resized, moved, grouped, and  more...

Creating and Managing Personal Sites and Searches in SharePoint 2007 Creating and Managing Personal Sites and Searches in SharePoint 2007 Microsoft To customize SharePoint 2007 to suit your personal experience and search for information relating to your organization  more...

Managing Outlook 2002 Managing Outlook 2002 Microsoft To demonstrate the integration features and advanced collaboration and organization features of Outlook 2002  more...

Initiating Projects with Project Server 2007 Initiating Projects with Project Server 2007 Microsoft Microsoft Certified Technology Specialist Project Server 2007, Enterprise Project Management (Exam 70-633) In today's business environment, rarely does a company have a single project manager overseeing a single project. Businesses are fast-paced, with multiple project managers in charge of a variety of projects, often across many  more...

Managing Virtual Teams ...Managing Virtual Teams Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80 of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new  more...

Cisco IUWNE 1 0 Introducing Installing Administering WCS ...o WCS, network administrators have a single interface for managing the wireless network. This course introduces the Cisco WCS and the Cisco WCS Navigator and explains the installation and administration of WCS. It also covers the hardware requirements for WCS and describes related licensing procedures. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials  more...

Cisco IUWNE 1 0 Cisco WCS Administration ...es the process of adding controllers to the Cisco WCS and managing and configuring network devices with WCS. The course also explains how to understand and use maps to provide a graphical representation of the wireless network either for planning or documentation purposes. Also covered are techniques for using WCS for monitoring various network components, and personalizing the Cisco WCS home  more...

Visual Basic Threading Service Processing Application Domains Visual Basic: Threading, Service Processing & Application Domains Microsoft This course covers how to implement Threading, and Service Processing in Visual Basic. Additionally, this course covers configuring and managing application domains.  more...

Getting Started with ADO NET Connections Commands ...oduction to ADO.NET, defining ADO.NET Connection objects, managing connections with Visual Basic 2008, and using ADO.NET command objects and DataReaders. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft .NET Framework 3.5, ADO.NET Application Development 70-561. Passing this exam will earn the learner credit  more...

Managing ADO NET Connections Commands with VB 2008 ...Managing ADO.NET Connections & Commands with VB 2008 Microsoft ADO.NET connections and commands are crucial components of building data-driven applications. This course examines managing connections using connection pools and configuration files, as well as stored procedures, and using generic data-access code to establish a connection. Specific topics covered include optimizing ADO.NET  more...

Updating ADO NET Data Sets with VB 2008 ...pdating data sources, committing changes to data sources, managing data integrity, and how to deal with data concurrency violations and exceptions. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft .NET Framework 3.5, ADO.NET Application Development 70-561. Passing this exam will earn the learner credit towards  more...

Securing and Managing a WCF Application ...Managing a WCF Application Microsoft This course shows how to implement security features such as transport and message-level security, and authentication, authorization and impersonation in a .NET Windows Communication Foundation (WCF) application. It demonstrates how to enable WCF applications to implement ASP.NET security features. It covers how to use features such as tracing,  more...

Creating Hosting and Communication in WF with VB 2008 ...ic topics covered include creating and hosting workflows, managing the workflow lifecycle, workflow communication, and utilizing workflow services. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft .NET Framework 3.5, Microsoft .NET Framework 3.5 Windows Workflow Foundation Application Development 70-504 exam.  more...

Customizing Deploying WPF Applications with VB 2008 Customizing & Deploying WPF Applications with VB 2008 Microsoft The ability to deploy and distribute applications to various locales is a necessity in today s global economy. This course examines how Windows Presentation Foundation (WPF) allows you to customize the look and feel of an application based on user culture. It also demonstrates how applications are deployed and managed after they  more...

SQL Server 2008 Instance Database Configuration ...08 also includes the SQL Server Configuration Manager for managing SQL Server services, SQL Server network configuration, and SQL Native Client. This course addresses how to configure a SQL Server instance and how to create a new database using SQL Server Management Studio and SQL Server Configuration Manager. This course is one of a series in the SkillSoft learning path that covers the  more...

Querying Managing XML Data inSQL Server 2008 ...Managing XML Data inSQL Server 2008 Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Database Development (Exam 70-433) XML has been integrated into SQL Server 2008 so that XML data can be stored within databases using the XML data type. You can query this data using the XQuery language within the XML data type methods. SQL Server 2008 also provides support for using  more...

Maintaining SQL Server 2008 Reporting Services ...This course outlines the tools used and tasks involved in managing and maintaining access to Reporting Services and corresponding data. It covers the authentication subsystem and role-based authorization model used by Reporting Services, as well as the configuration of system-level and item-level role-based security. SQL Server 2008 also provides the ability to deploy and manage the report  more...

Managing SQL Server 2008 Analysis Services Solutions ...Managing SQL Server 2008 Analysis Services Solutions Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Business Intelligence Development and Maintenance (Exam 70-448) SQL Server 2008 Analysis Services provides a powerful solution for analyzing extremely large amounts of data in a relational database. This course looks at Analysis Services from a management perspective.  more...

Managing SSIS Packages in SQL Server 2008 ...Managing SSIS Packages in SQL Server 2008 Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Business Intelligence Development and Maintenance (Exam 70-448) This course discusses managing SQL Server Integration Services (SSIS) packages. Once packages have been created, they must be deployed to a production server and then managed by administrator and users. This course  more...

Oracle Database 11g Using Triggers the PL SQL Compiler Managing Code Oracle Database 11g: Using Triggers, the PL/SQL Compiler & Managing Code Oracle To identify the steps for creating, managing, and using database triggers, and for using the new PL/SQL compiler, its initialization parameters, and its compile time warnings.  more...

Oracle Database 11g Managing PL SQL Code Dependencies Oracle Database 11g: Managing PL/SQL Code & Dependencies Oracle To identify the steps for performing conditional compilation to selectively use PL/SQL code, wrapping code, and tracking dependencies.  more...

Oracle Database 11g Controlling User Access Managing Objects Oracle Database 11g: Controlling User Access & Managing Objects Oracle Oracle Database 11g Administrator Certified Associate 1Z0-047 Oracle Database 11g SQL Expert To recognize the steps for controlling user access to objects and also for maintaining these objects by dropping columns and adding constraints and indexes.  more...

Oracle Database 11g Managing Data Dictionary Views Large Data Sets Oracle Database 11g: Managing Data Dictionary Views & Large Data Sets Oracle Oracle Database 11g Administrator Certified Associate 1Z0-047 Oracle Database 11g SQL Expert To recognize the steps for querying data dictionary views to viewsschema objects, and for performing operations on large amounts of data, such as inserting data into multiple tables and merging table rows.  more...

Oracle Database 11g Managing Time Zones Datetime Functions Oracle Database 11g: Managing Time Zones & Datetime Functions Oracle Oracle Database 11g Administrator Certified Associate 1Z0-047 Oracle Database 11g SQL Expert To identify the steps for managing data in different time zones in Oracle Database 11g, for managing time intervals, and for using datetime functions.  more...

Oracle Database 11g Using Triggers the PL SQL Compiler Oracle Database 11g: Using Triggers & the PL/SQL Compiler Oracle To identify the steps for creating, managing, and using database triggers, and for using the new PL/SQL compiler, its initialization parameters, and its compile time warnings.  more...

Oracle Database 11g SQL Performance Database Replay Oracle Database 11g: SQL Performance & Database Replay Oracle Database Replay allows you to test the impact of a system change by replaying a real-world workload on a test system before it is exposed to a production system. This course demonstrates how to use Database Replay to capture and replay workloads to test the impact of a system change. It also explains how to use SQL Performance  more...

Oracle Database11g Shared Pool Buffer Cache Tuning Oracle Database11g: Shared Pool & Buffer Cache Tuning Oracle The buffer cache is an extremely important component for the performance, scalability, and reliability of the database. This course demonstrates how to identify the symptoms that indicate a buffer cache problem and how to use the various methods available to resolve common performance issues related to the buffer cache. It also  more...

Oracle Database 11g Tuning PGA Temporary Space AMM ...e 11g provides various methods for tuning, monitoring and managing memory and temporary tablespaces. Automatic Program Global Area (PGA) memory management adapts the SQL memory allocation based on PGA memory available, SQL operator needs, and system workload. A temporary tablespace is used to store transient data generated explicitly by the user and implicitly by the system. This course  more...

Oracle Database 11g Indexes Access Paths and Join Operations Oracle Database 11g: Indexes, Access Paths and Join Operations Oracle Access paths are the ways in which data is retrieved from the database, and there are a number of different access paths which can be used for tables and indexes. This course explores the access paths used for tables, such as full table, rowid, and sample table scan. It also examines the access paths used for indexes, such  more...

Oracle Database 11g Securing Domain Data In Oracle Secure Backup Oracle Database 11g: Securing Domain & Data In Oracle Secure Backup Oracle Oracle Secure Backup (OSB) maintains its own catalog of OSB and their rights on the administrative server. You can preauthorize users for the use of the obtool command line, RMAN, or both. You can also associate an OSB user with multiple Windows domain accounts or a single account that applies to all Windows domains.  more...

Oracle Database 11g Managing Backups Infrastructure ...Managing Backups & Infrastructure Oracle Restoring files is easily accomplished using the Oracle Secure Backup catalog. This course demonstrates how to browse the catalog for file-system backup data, create catalog-based restore requests, and perform file-system restoration. In addition, this course explores the Oracle Secure Backup processes, configuring defaults and policies, browsing  more...

Oracle Database 11g Configure Manage Use Services in RAC ... to other services. It provides a single-system image for managing competing applications running within a single instance and across multiple instances and databases. Using standard interfaces, such as the Database Configuration Assistant, Enterprise Manager, and SRVCTL, services can be configured, administered, enabled, disabled, and measured as a single entity. This course provides an  more...

Oracle Database 11g Oracle Label Security the Data Masking Pack Oracle Database 11g: Oracle Label Security & the Data Masking Pack Oracle Oracle Label Security is a powerful tool for classifying data and mediating access to data based on its classification. It provides an easy-to-implement row-level security solution and is built on the fine-grained access control technology of the virtual private database (VPD). This course describes Oracle Label  more...

Oracle Database 11g R2 Oracle Scheduler Secure Backup ...is received, enabling jobs to run on multiple nodes while managing it from a central location, and running PL/SQL on a remote database as a job. Oracle Database 11g Release 2 also offers backup to Amazon S3 through the Oracle Secure Backup module, this offers a low-cost database backup Web services storage option rather than maintaining a local backup infrastructure. This course demonstrates  more...

Oracle Database 11g R2 The ASM Instance Network Connectivity Oracle Database 11g R2: The ASM Instance & Network Connectivity Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2 Oracle Database 11g Release 2 offers Automatic Storage Management (ASM), which eliminates the need for many tasks that are required on a non-ASM storage environment by the DBA. Some of these tasks include  more...

Oracle Database 11g R2 Managing Concurrency Undo Auditing ...Managing Concurrency, Undo & Auditing Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2 Oracle Database 11g Release 2 is designed to prevent multiple users from changing the same data at the same time by implementing locks. These locks are used to manage data concurrency and are implemented automatically, which  more...

Oracle Database 11g R2 Managing Database Maintenance Performance ...Managing Database Maintenance & Performance Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2 General database maintenance and performance monitoring are important Oracle DBA tasks. Proactive and reactive database maintenance is made easy by the sophisticated infrastructure of Oracle Database 11g Release 2,  more...

Operations Mangement Inventory Management ...ation's capital and costs are involved in maintaining and managing inventories. Consequently, organizations work to achieve an ideal size of inventory to reduce costs and improve the bottom line while ensuring their ability to make products and services available to their customers. Although inventory management is commonly associated with the manufacturing sector, many of its concepts and  more...

Operations Management Facilities Planning Management ...ations Management: Facilities Planning & Management Managing facilities plays an important role in integrating employees, work processes, and work locations with an organization's production system. This integration is essential to productivity and customer-focused production. Decisions about facility location must consider access to customers, resources, and utilities. Layout of  more...

Managing Workforce Generations Introduction to Cross-generational Employees ...Managing Workforce Generations: Introduction to Cross-generational Employees More than ever, managers appreciate how diversity brings value to an organization. Managed correctly, a diverse workforce, including members from different generations, enhances performance and productivity. The generation in which you grow up is a key influence on your adult behavior, and the different  more...

Managing Workforce Generations Working with a Mulitgenerational Team ...Managing Workforce Generations: Working with a Mulitgenerational Team Managing a multigenerational team requires a clear understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this  more...

Managing Workforce Generations Working with the 21st Century Generation Mix ...Managing Workforce Generations: Working with the 21st Century Generation Mix Many of the same influences have shaped the lives and work experiences of the newer generations - the Millennials and the Generation Xers. Widespread Internet usage, for example, means that, typically, these generations are adept in technology. Globalization is another shaping influence, with the result that both  more...

IT Project Management Essentials Managing Risks in an IT Project ...Managing Risks in an IT Project IT project managers deal with risks every day, including potential cost overruns, schedule delays, design constraints, hardware defects, and software bugs. Without a plan or process in place to address the possibility of unpredictable and unwanted loss during a project, managers may be dealing with risks reactively, rather than proactively. Potential  more...