Managing Telephone Seminars - Training Resources

Satisfying OFCCP's Internet Applicant Rules BenefitsThe OFCCP has further clarified the long awaited definition of an Internet applicant and the revised guidance gives employers additional direction and assistance into this new and growing area of employment issues. Moreover, the OFCCP has initiated a systematic process for monitoring adherence to the Internet Applicant Rule. This teleconference will review the new and expanded OFCCP  more...

Real Estate Due Diligence: Managing Risk and Developing a Winning Strategy in the Face of Challenging Credit Markets BenefitsThis teleconference will look back over 2009 at lessons learned in light of the fall in real estate values, increase vacancies in office and retail buildings, tightening of underwriting standards in the credit markets and increased use of alternative financing sources to provide an overview of the due diligence process to ensure a sound investment decision is made at the outset regarding  more...

Telephone Collections: Do's and Don'ts - Surviving the Jungle ...erating in a compliant and ethical manner. Techniques for managing the process and creating the proper collection culture within all business settings will be reviewed. A cursory overview of the most pertinent regulations will afford you the opportunity to check your approaches and policies for risk management purposes. This teleconference will additionally allow you to pose questions about  more...

Microsoft Outlook 2007 Tips and Tricks ... never take full advantage of the potential it offers for managing email, calendar and contacts. They don't discover the time-saving shortcuts Outlook provides or utilize the many options included in Outlook. This teleconference offers a quick course in using Microsoft Outlook, showing users how to use Outlook and get the most use from their investment. It teaches Outlook users how to use  more...

Employee Safety and Health Systems: Cutting Injuries Using the Team Approach ... year of implementation. You will learn the importance of managing safety and health with the same emphasis that we manage all other aspects of the business and how to achieve this effort. As an added benefit, you will learn how to maximize OSHA compliance. Human resource directors, safety directors, insurance claims representatives, benefits professionals, risk managers, occupational health  more...

Managing Employee Absenteeism and Tardiness ...Managing absenteeism and tardiness can be a sticky issue - it is rarely a black and white issue. There are mandatory leave laws that have to be incorporated into your leave policies and some of those can create restrictions on how to administer your leave policies. There are also some restrictions on disciplining employees when they appear to abuse policies. This teleconference will help  more...

Billing and Collecting for the Health Care Industry BenefitsDon't miss this billing and collecting teleconference presented by Neltner Billing Consulting Services, Inc. During the teleconference, we will present an overview of coding, billing and auditing for evaluation and management services. We will discuss common billing errors and practical methods for ensuring compliance. We will also share specific techniques for claims processing, payment  more...

Mental Illness and the ADA ...Managing employees with claimed mental conditions creates unique challenges for employers attempting to comply with the ADA. What mental impairments does the ADA protect? How does the employer know of these often invisible disabilities and of the employee's need to accommodate the condition? How does an employer accommodate conditions that cause employees to violate work rules or request  more...

Developing a Community Nonemergency Response System BenefitsCitizens are demanding fast, easy access to government services in an efficient manner that optimizes their investment. Municipal executives are consistently seeking government solutions to improve service without increasing budgets. Elected officials know the quality of services can mean the difference between re-election and defeat. This teleconference will provide municipal leaders the  more...

Meeting Your Fiduciary Responsibilities Under ERISA ...tirement Income Security Act of 1974 requires that people managing the plan or investing plan assets become fiduciaries. You need to know when they might become an ERISA plan fiduciary. You must understand your legal obligations to plan participants and beneficiaries. This teleconference will provide you with an overview of the ERISA rules governing plan fiduciary conduct and the basic duties  more...

Commodity Risks: How to Identify and Implement a Corporate Hedging Program BenefitsMany firms are unprepared to manage the risks associated with changes in commodity prices and their effect on the bottom line. Such firms often wonder if there is a way to manage the risk differently - could they identify the risk in advance, anticipate the impact and mitigate the changes such that their bottom line is preserved? Yes. This teleconference will help you identify the risks of  more...

From TV to Twitter: Working With the Media During a Crisis ...whether through traditional or new social media channels. Managing and surviving a crisis depends on your ability to respond quickly, to communicate with authority and to demonstrate leadership. Are you ready to survive a crisis - and the media attention that goes with it? This teleconference, created specifically to meet your needs, covers the critical fundamentals of crisis communications.  more...

Measuring Inefficiency on a Construction Project ... kills profits. Given the consequences, understanding and managing the efficiency of construction is important to everyone on the project - from the contractors, subcontractors and suppliers that experience inefficiency to the owners and design consultants whose actions can lead to inefficiencies. The first step toward managing efficiency is to understand what it is and know how to measure it.  more...

The Dilemma of Dealing With Bad Plans and Specs: Key Legal Concepts and Tips for Pro-actively Managing Design Errors, Omissions BenefitsPlans and specifications are, without question, critical to the success of any construction project. When the plans and specifications are clear and without significant errors or omissions, the project is much more likely to be on time and within budget. But what happens when plans are riddled with errors, conflicts or omissions? This teleconference will provide you with valuable tips for  more...

Developing, Managing and Analyzing a Budget: Understand and Implement an Effective Budget for Better Management and Financial De BenefitsThis teleconference will show how proper planning and budgeting are the keys to success, and operating without a plan or budget is an invitation to fail. This concept holds for businesses - no matter how large or small - nonprofits and governments. Budgeting is a dynamic process, not a static one. By knowing the types of budgets and processes that have worked for others, one can create an  more...

Not in My Backyard (NIMBY): Overcoming Development Resistance ...sm for the proposal. We'll begin with an in-depth look at managing hostile audiences - how to avoid triggering angry feelings, how to head off aggressive behavior and what do to when a good audience goes bad. We'll next be looking at the four causes of opposition to land use projects and discuss how to deal with these challenges without creating new community problems. Finally, the  more...

Building Green Without Losing Green: Managing Risk in Sustainable Design and Construction Contracts BenefitsRising energy costs, government mandates and market forces are combining to produce a surge of interest in sustainable development. The introduction of new green practices and processes requires a fresh review of old design and construction template agreements. In this teleconference, you will learn to identify areas of contractual risk in the green development context. You will also learn  more...

Managing Post-Construction Claims BenefitsClaims that arise after project completion can ruin a previously successful job. Such claims arise from a host of problems, such as physical failures, unpaid lower tier contractors, undiscovered defects of design and construction, and personal injuries. Taking steps to avoid such claims is prudent but companies also need strategies to deal with claims that inevitably arise. This  more...

Cash Is King: Effective Cash Flow Management BenefitsA balance sheet is often described as a snapshot of your financial situation at a single point in time. (Think of it as the balance in your personal checking account.) An income statement summarizes revenue, expenses and net income for the entire year or other period of time. Both of these financial statements are important tools to measure the success of your business but do little to  more...

Automated Meter Reading and Advanced Metering Infrastructure: A Guide for Municipal Water and Energy Utilities ...ng solid contracts, creating robust project controls, and managing and effectively using all the information provided by the system will be discussed. Finally, it will present real-world examples, highlighting successes and how to avoid pitfalls. Learning Objectives - You will be able to summarize emerging technologies and applications. - You will be able to differentiate between alternative  more...

Managing External Health Information BenefitsMany health care providers remain frustrated and uncertain about how to handle external health information. This information may come in the form of unsolicited health information - i.e., information that is volunteered by patients or by other health care providers, either at the time the patient arrives for treatment or thereafter - and in some cases even after the patient has been  more...

Managing Employees' Pre-Existing Conditions: Strategies for Reducing Injury Losses ...g this teleconference, you will learn the fundamentals of managing employees with pre-existing health conditions. In addition to an understanding of the interplay between federal laws prohibiting discrimination against health conditions and state workers' compensation laws, you will learn the nuances of distinguishing between pre-existing conditions and new work-related injuries. Learn  more...

Commercial Tenant Defaults: Practical Issues and Legal Remedies nIn what some have described as the worst economic downturn since the Great Depression, landlords, property owners, and property management companies have found or will find themselves facing an increasing number of tenant defaults as well as incredible pressure to fill vacancies resulting from defaults and non-renewals of leases. Managing risk associated with tenants and efficiently handling  more...

Patients' Rights Update ...king out to protect their interests. In this environment, managing patient expectations and providing quality care to patients remain critical for health care providers. When is a patient competent to refuse treatment? How is competency determined? What documents should a health care provider have copies of upon admission? Practically, how does a health care provider manage expectations, of  more...

A Practical Guide for Using Litigation Technology During Discovery and at Trial ...w a requirement for the modern practice of law. Using and managing these complex systems in a cost effective and advantageous manner is a major challenge. This teleconference is intended to provide you with a practical guide to successfully use electronic discovery and trial presentation software; manage large document productions and reviews with technology; control costs for you and your  more...

Managing And Disciplining Unsafe Employees - A Cornerstone Of An Effective Safety Program ...managing and disciplining unsafe employees on the success of any business. Part of the discussion will examine the potential detrimental impact of ignoring unsafe employees can have on a company and the possible civil and criminal liability that can occur. This teleconference will examine the policies and procedures that need to be in place to deal with these issues. Another part of the  more...

Payment Fraud nAs a business owner, how do you know your customers are who they say they are? How do you know if the payments they are making to you, using credit cards or ACH, are good? Fraud is on the rise, with a tough economy and the abundance of malware in the market today, it is only a matter of time before your company becomes a target. As a business owner you need to understand the signs to look for  more...

401(k) Plan Costs Including Recent Update on Supreme Court Rule LaRue v. DeWolff, Boberg & Associates Inc. nUnhappy employees, U.S. Department of Labor investigations, IRS investigations, massive class action lawsuits - an ever-expanding list of factors bombards sponsors of 401(k) plans and places companies and their management potentially in the cross hairs. From Enron, Worldcom and Sarbanes-Oxley, to the more recent massive class actions filed against Fortune 500 companies regarding 401(k) plan  more...

Designing Effective Interest Rate Risk Management in Turbulent Times ...managing risks while making a profit. Our tools for risk measurement were in place to help us take action to avoid as much of the impact as possible; yet a review of bank interest margins in the wake of massive rate reductions shows that bankers have a ways to go when using the interest rate risk information to make decisions. n nDuring this teleconference, we will explore the common tools in  more...

Managing Risk and Investments for Trustees and Other Fiduciaries nAlthough the investment decisions by fiduciaries supposedly are not to be judged with hindsight, and trustees are not deemed to be guarantors of the investment performance of trust assets under their management, as a practical matter, claims by beneficiaries for poor investment performance will only be raised when the trust has sustained losses. Further complicating the matter, such litigation  more...

Using Medical Certifications to Minimize Employer Liability: FMLA, ADA and Workers' Comp ...rkers' compensation statutes. But the legal landscape for managing employee health issues has had many changes in recent months. Amendments to the ADA took effect January 1, 2009. The Genetic Information Nondiscrimination Act also takes effect in 2009. Employers are subject to new regulations under HIPAA for their wellness programs, and new FMLA regulations are pending. Despite this rapid  more...

Intermittent Leave Under FMLA ...s teleconference is designed to assist you in effectively managing FMLA leave taken on an intermittent or reduced-schedule basis. You'll learn the basics of intermittent and reduced-schedule leave, including the circumstances under which such leave must be made available to employees and how you should track these leaves. The teleconference will also address notice and certification issues as  more...

Protecting Yourself From Client Violence nFew enter a helping profession, such as social work, anticipating that they may become targets of violence from the very individuals they want to help. However, evidence suggests that violence perpetrated by clients or their family members toward practitioners is increasing across settings. Such workers are facing increasing risks in their jobs because of the nature of their work; the  more...

FMLA Regulation Update: Managing FMLA Leave under the New Regulations nEmployers are continually faced with the problem of FMLA abuse. Unfortunately, many employers are unaware of the tools at their disposal to effectively manage FMLA leave. This teleconference will help you understand lawful methods you can use to restrict unwarranted use of leave. You'll get a firm grasp of the most effective FMLA policies that may be instituted. Failing to adhere to FMLA  more...

Aging Building Management: Best Practices in Development Long-Term Capital Plans ...ons today and meet the needs of the future? n nOptimally managing capital assets requires detailed information about the condition of an organization's facilities and major building systems. Each facility or department must use consistent methods for documenting building requirements and estimating associated costs. Capital projects must be prioritized using consistent criteria. And the  more...

From Contact to Contract: The Ladder Approach to Managing a Sale ...managing a sale - whatever happens, happens. Consequently, after leaving an initial meeting with a prospect they wonder how, when and why they should reconnect with the prospect. Not only does this lead to lost opportunities, even with prospects who do become clients the process is difficult, fraught with worry and uncertainty, and wastes a great deal of the salesperson's time and energy.  more...