Instructor Led Managing Expectations Training

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Managing Expectations Training Seminars and Classes
From Last Minute Training
Dealing with Difficult Clients - oomph ... covered include: * Setting service boundaries and managing expectations * Establishing clear communication with clients to avoid misunderstandings * Guiding staff to effective client management without risking the business or isolating the client * The indecisive client: save time and money by guiding a client who can t decide to making a final decision * Firing a  more...
From CP Training Consortium
Stakeholders in the Supply Chain - Managing Expectations Contributions and Needs Engaging and managing the key people in the right way. Traditionally, organisations have recognised both internal stakeholders in their business, such as internal service users and providers, staff, colleagues, management, board members and shareholders, and external stakeholders such as customers suppliers and contractors. Less obvious in some cases are the wider community within which the  more...
From Service Strategies
Support Professional train the trainer The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.  more...
Support Specialist workshop / seminartrain the trainer This 2-day course is for professionals with advanced experience and skills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a  more...
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