Online Managing Quality eLearning - Training Resources
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From 123-CBT Computer Based Training
Total Quality Management Implementation and Tools
... Identify ways a priority matrix can assist in managing quality. Identify the steps in constructing a process and decision program chart. List the three aims of Quality Function Deployment. Recognize how to examine performance using benchmarking. Audience This curriculum is aimed at all individuals
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Total Quality Management Implementation and Tools
... Identify ways a priority matrix can assist in managing quality. Identify the steps in constructing a process and decision program chart. List the three aims of Quality Function Deployment. Recognize how to examine performance using benchmarking. Audience This curriculum is aimed at all individuals
more...
Managing IT Projects Project Control Closure
...d completion. Performance reporting, archiving a project, managing quality and risk, and risk analysis are all covered in this course. Learn To Identify the difference between quantitative and qualitative risk analysis. Identify techniques used for planning, monitoring, and controlling risk.
more...
...d completion. Performance reporting, archiving a project, managing quality and risk, and risk analysis are all covered in this course. Learn To Identify the difference between quantitative and qualitative risk analysis. Identify techniques used for planning, monitoring, and controlling risk.
more...
From Learn Skills
Managing Quality Customer Service
Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that
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Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that
more...
From Serebra Learning Corporation
Managing the Quality of the Customer Support Service Center
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
more...
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
more...
Transitioning from ISO 9000 1994 to ISO 9001 2000
The ISO 9000 family of international standards has been drastically revised. Currently, certified organizations must plan to comply with these changes within the specified time frame or face losing their certification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management
more...
The ISO 9000 family of international standards has been drastically revised. Currently, certified organizations must plan to comply with these changes within the specified time frame or face losing their certification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management
more...
Total Quality Management Implementation and Tools
Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management. This
more...
Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management. This
more...
Managing IT Projects: Project Control and Closure
In a Project Control and Closure '' you will learn about project scope performance and completion. Performance reporting archiving a project managing quality and risk and risk analysis are all covered in this course.
more...
In a Project Control and Closure '' you will learn about project scope performance and completion. Performance reporting archiving a project managing quality and risk and risk analysis are all covered in this course.
more...
