Online Manufacturing Division eLearning Training

Consulting Skills The Consulting Process ...acilities and Operations Coordinator for the Icon Product Manufacturing Division, which is preparing to relocate into a new state-of-the-art facility. You request that she identify administrative controls, which involve altering work procedures and organization. Since timely completion of the project is essential for a smooth transition into the new facility, you must impress upon Cynthia the more...

Emotional Intelligence Emotional Intelligence for Executives ...James Cahill, President of Icon's Industrial Services and Manufacturing Division in Boston. You are the Vice President of Home Improvement Solutions, a group that produces siding and other home improvement supplies sold to the consumer market. While the product group is profitable, it is the only consumer-targeted group under the Boston division. In addition, the manufacturing facilities and more...

Advanced Interpersonal Communication Communicating with Co-Workers ...astic Casing Department of Icon's Industrial Services and Manufacturing Division. It has been over two years since you received a pay increase, and you have requested this meeting to negotiate a raise. In preparation for this meeting, you analyzed what other Quality Control Managers in similar companies are paid. While Dean is an efficient and well-respected manager, there are some aspects of more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ... Research department of Icon. The Industrial Services and Manufacturing Division is redefining their culture and has asked for input and suggestions from each department. As the manager of the Market Research department, you need to lead this meeting and identify areas of the culture that can be changed or improved. In leading this meeting, you will need to examine the current culture and more...

Call Center Mgt Measuring Quality Performance ...o upgrade the call center for its Industrial Services and Manufacturing Division in order to more effectively manage increasing call volume. As the Call Center Manager, you will meet with Paul White, a salesperson from VoiceRally, Inc., to discuss purchasing a VRU. Laura Dennis, the Director of Customer Service, will be sitting in on the meeting. This is your second meeting with Paul, and it more...

Business Problem Solving The Problem Solving Process ...ity Assurance Director for Icon's Industrial Services and Manufacturing Division, assigned to address a slow decline in the quality of the I-Grill line of gas grills. Over the past several months, the number of complaints about the I-Grill line, made popular because of customizable paint and metal finish, has risen dramatically, and they've indicated a need to identify and address the problem more...