Online Marcus Robinson eLearning Training
From 123-CBT Computer Based Training
Sales Skills Gaining Customer Commitment

... In this simulation, you will meet with Marcus Robinson, the owner of Windy City Computer Solutions. Mr. Robinson is going to open two new Windy City Computer stores in three months. As one of Icon's Account Executives for the Business Solutions product line, your goal is to build a meaningful relationship with Mr. Robinson. Unit 3: Demonstrating the Need (0.5 - 1 hour)
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Sales Management Motivating Sales Teams to Win

... In this simulation, you will meet with Marcus Robinson, a Regional Account Manager for Icon's Industrial Engine Product Group. The product group supplies engines to manufacturers of construction and agriculture equipment, both extremely cyclical industries. Currently, both are in a downturn, and Marcus has become frustrated due to declining sales. In this simulation, you will
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Organizational Skills Managing Information

... In this simulation you will be meeting with Marcus Robinson, one of Icon International's Information Services Editors, to discuss The INFO Process. Through your questions and answers, you will learn why it is important to identify your priorities, note information sources, focus your information, and organize your information. Unit 3: Managing Incoming Information (0.5 - 1 hour)
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Emotional Intelligence Applying Emotional Intell in the Workplace

... this simulation, you will be meeting with Bruce Madison, Marcus Robinson, and Robin Carlson, three of your employees in Icon's Quality Assurance Department. Your team has been widely recognized for its quality work. In recent weeks, however, the number of defective products making it through the production process has increased and you have started receiving a number of customer complaints. As
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Effective Presentations Essentials of Persuasion

In Effective Presentations: Essentials of Persuasion, you will learn guidelines for ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To
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Customer Relationship Mgt Implementing CRM

...o external organizations. Today, you will be meeting with Marcus Robinson, Elizabeth Williams, and Mildred Parcells, three members of the Board of Directors for The Glen, a non-profit organization that provides summer camping experiences for disadvantaged children and their families. With revenue down in three of the past four years, the Board received a proposal from The Glen's marketing staff
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Team Conflict Overcoming Conflict with Communication

... In this simulation, you will meet with Marcus Robinson and Susan Cole, two of Icon's Production Managers, and Robin Carlson, a Consultant from Crown Consulting Corporation. The Vice President of Production has made the decision to bring in an outside consulting firm to evaluate the Production Department due to a recent decline in productivity. The production management team
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Brand Management Fundamentals of Brand Management

...y. This is the first meeting of the team that consists of Marcus Robinson and Amy Johnson. You are responsible for ensuring everyone recognizes the significance and importance of product branding and brand value. Unit 2:Branding Responsibilities (0.5 - 1 hour) Identify common brand manager responsibilities. Select tasks to complete common brand
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Organizational Learning Deploying a Knowledge Mgmt System

Organizational Learning: Deploying a Knowledge Management System offers the student an overview of information needed to conduct a pilot project and covers processes for deploying and monitoring knowledge management systems. The program includes the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge
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Managerial Leadership Leading Through Change

...ngineering Manager, Deborah Cowan, the Sales Manager, and Marcus Robinson, the Technical Support Manager. You will need to effectively communicate news of the change and ease their concern regarding the situation. Unit 2: Motivating Employees Through Planned Change (0.5 - 1 hour) Choose guidelines you should follow when motivating employees.
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