From Serebra Learning Corporation
Overview of Business Process Management 
In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining
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Managing Challenges in Customer Service 
During an average working day in a call center, customer service agents (
CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all
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Developing Customer Satisfaction Surveys 
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a
GIGO (
Garbage In/
Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design
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The Execution Process Group 
Once you have completed initiating and planning for your program, it is time to take the steps necessary to execute the program. The
Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling,
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Leading Effective Business Meetings 
Since there are more than 11 million meetings held every day in the
United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired
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Getting Results through Communication 
When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various
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Delivering 360-Degree Performance Feedback 
Are you familiar with how to give
360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and
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Employee Benefit Programs HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the
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Accounting for Corporations 
Did you know that basic accounting transactions for corporations are different than other types of business organizations? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the
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Strategic Decision Making 
The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM,
ERP,
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Control Charts and the Pre-control Process 
Six
Sigma teams may be tempted to consider their work done once they have improved their processes during the
Improve phase. However, in the
Control phase of the
Six Sigma process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the
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The Six Sigma Project Charter and Plan 
What constitutes a project charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan. Six
Sigma is a registered
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Design of Experiments DOE 
By the time they reach the
Six Sigma Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the
Design of
Experiments (
DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process
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Non-value added Steps and Tasks 
Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how
Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow
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Lean Tools 
At its heart, being
Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the
Toyota Production System (
TPS). In
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OOAD OO Design Patterns 
This course covers the key concepts related to the use of
Class diagrams,
Component diagrams, and
Deployment diagrams for static modeling. It also covers the features, elements, and considerations for using these diagrams. In addition, the course covers the modeling of three types of compartments in a class: name, attributes, and operations. Further, it discusses the concept and application of
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Electrical Electronics Introduction to Electronics 
This course will cover introduction to electronics, codes, symbols, and standard values, energy conversion devices, basic circuits, electronic applications, electronic test equipment, and safety considerations for equipment testing. This series is aimed at individuals working with machinery, maintaining machinery, or involved in maintenance.
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Electrical Electronics Solid State Theory 
This course covers the basic principles, theory, and types of conductors, semiconductors, transistors, integrated circuits, and controlling devices. This course will also cover the practical use of the
Solid State Theory. This course is aimed at individuals working with electrical appliances. It covers the theory and application of electrical devices such as conductors, semiconductors,
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Blueprint Reading General Print Reading 
This course covers orthographic projections, the different kinds of lines, and the basic math used in print reading. This course also includes the dimensions placed on drawings and various aspects about sectioning and tolerancing. This course is aimed at individuals working with machinery, maintaining machinery, or involved in maintenance. It is directed at all those who need to develop marketable
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Lockout Tagout for Authorized Persons 
This course provides information about control of hazardous energy and work under the protection of a
Lockout/
Tagout permit. The intent of the course is to provide information on lockout and tagout practices and the significance of lockout and tagout devices. Managers, supervisors, and employees
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Basic Personal Finance 
This course introduces computer-based money management. Money management capabilities including transactions, transferring funds, banking online, and reporting are covered. Finally, the learner is guided through budgets, investments, and tax preparation capabilities.
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From 123-CBT Computer Based Training
CIW Security Professional Network Security Introduction 

...ks.
Match variants of
DoS attacks with their effects.
Match types of spoofing with their effects.
Identify the effects of various malware attacks.
Unit 3:
Security Measures (2 hours)
Identify features of encryption methods.
Identify the key aspects of algorithms used for symmetric encryption.
Identify the key elements of asymmetric encryption.
Identify the key aspects of
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Designing Cisco Internetwork Solutions Part 3 

...Identify characteristics of the
IPv6 address structure.
Match types of IPv6 addresses with their features.
Identify features of IPv6 routing protocols.
Identify characteristics of types of IPv6 address assignment strategies.
Identify features of IPv6 name resolution strategies.
Match
IPv4 to IPv6 transition strategies with their characteristics.
Unit 3 :
Routing Protocol Selection more...
Oracle Reports R6 Report Fundamentals 

...a
Report Builder module needs to be saved to a database. Match types of report files with their descriptions. Convert an .rdf file to a .rep file by using the conversion utility. Match the types of report files with their portability features. Sequence the order in which
Oracle Developer searches for a file referenced in Report Builder. Document a report by using Report Builder. Identify
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Basic Personal Finance 

...pabilities. Learn To To match types of money management software with their features. To match accounts in personal finance software with their functions. To identify features of categories in personal finance software. Deployment
Options e-Learning Language Options US English Total Learning
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Oracle 11i e-Business Suite Essentials for Implementers Part 2 

...exfield.
Identify key concepts related to value sets.
Match types of value sets with their descriptions.
Create a value set.
Identify features of the key flexfield structure.
Identify features of key flexfield qualifiers.
Create a key flexfield structure.
Associate segments with a key flexfield structure.
Identify benefits of using a key flexfield.
Identify planning decisions
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Java for Procedural Programmers Java Concepts 

... guidelines for using whitespace. Match types of comments with their features. Identify the syntax of an if statement. Identify the syntax of a switch statement. Match
Java operators with their descriptions. Identify the syntax of a while statement.
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Oracle 11i Procure to Pay Part 4 

...e freight to items.
Identify features of PO matching.
Match types of accounting flows in distribution matching with their descriptions.
Match an invoice to PO distributions.
Identify key concepts related to holds.
Match levels of invoice validation with their descriptions.
Identify key concepts related to invoice approvals.
Match invoice reports with their descriptions.
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Java for Procedural Programmers Java Concepts 

... guidelines for using whitespace. Match types of comments with their features. Identify the syntax of an if statement. Identify the syntax of a switch statement. Match
Java operators with their descriptions. Identify the syntax of a while statement.
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i-Net Part 4 Security Business Concepts 

.... Learn To: o
Identify features of data security. o
Match types of intrusion with their features. o
Sequence the steps in a
SYN flood operation. o Identify characteristics of e-business. o Identify advantages of selling on the
Web. o Identify features of current e-business models. Audience The intended audience for this course includes people working in entry-level Internet
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Grammar Skills An Introduction to Basic Grammar 

...uses of reflexive pronouns. To match types of pronoun cases with their descriptions. To identify features of prepositions. To identify uses for prepositional phrases. To identify types of conjunctions. Audience
Professionals who want to learn or improve their business writing skills.
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Business Writing Writing Effective Proposals 

...his series. Learn To To match types of proposals with their features To identify criteria used for evaluating a proposal. To identify guidelines for identifying clients' needs. To identify steps for creating an effective proposal opening. To identify
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LAN WAN Integration 

..., and switches. Learn To Match types of standard network topologies with their features. Identify features of a local area network (
LAN), a metropolitan area network (
MAN), and a wide area network (
WAN). Identify the advantages of file sharing. Identify the characteristics of the
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Windows Server 2003 Managing a Server Env Part 1 

...ons for resetting accounts. To match types of groups with their features. To identify guidelines for naming groups. To create a group. To identify features and functions of permissions. To identify features of shared folders. To
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WebSphere MQ Essentials Introduction 

...es and transmission queues. To match types of messaging channels used by MQ WebSphere with their functions. To identify channel configuration options offered by
WebSphere MQ. To identify features of WebSphere MQ administration. To identify features of WebSphere MQ administration
more...
WebSphere MQ Essentials Introduction 

...es and transmission queues. To match types of messaging channels used by MQ WebSphere with their functions. To identify channel configuration options offered by
WebSphere MQ. To identify features of WebSphere MQ administration. To identify features of WebSphere MQ administration
more...
Windows Server 2003 Managing a Server Env Part 1 

...ons for resetting accounts. To match types of groups with their features. To identify guidelines for naming groups. To create a group. To identify features and functions of permissions. To identify features of shared folders. To
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Windows Server 2003 Skills Update for MCSAs Part 1 

...ns for managing group membership. Match types of group strategies with their features. Identify options for modifying group scope and type. Identify guidelines for creating a user account. Identify options for creating user accounts. Identify guidelines for creating a user
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Windows Server 2003 Skills Update for MCSAs Part 1 

...ns for managing group membership. Match types of group strategies with their features. Identify options for modifying group scope and type. Identify guidelines for creating a user account. Identify options for creating user accounts. Identify guidelines for creating a user
more...
Oracle Database 10g PL SQL Fundamentals Part 2 

...Identify features of PL/
SQL blocks within a subprogram.
Match types of PL/SQL named blocks with their descriptions.
Match types of PL/SQL environments with their descriptions.
Identify features of PL/SQL packages.
Sequence steps for developing PL/SQL packages.
Identify the syntax for creating a PL/SQL package.
Identify features of triggers.
Identify the code to create a
Data more...