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From 123-CBT Computer Based Training
Retaining Your Talent Pool
Retaining Your Talent Pool
Employee retention remains a critical issue that no corporation is immune to. For a company to remain successful and competitive, it must keep its biggest assets its people engaged and committed for the long term. It's a known fact that even the most lucrative compensation plan alone is not enough to keep your much-needed employees from moving on, so your
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Retaining Your Talent Pool
Employee retention remains a critical issue that no corporation is immune to. For a company to remain successful and competitive, it must keep its biggest assets its people engaged and committed for the long term. It's a known fact that even the most lucrative compensation plan alone is not enough to keep your much-needed employees from moving on, so your
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Data Collection and Measurement in Six Sigma
Data Collection and Measurement in Six Sigma ASQ Six Sigma Black Belt (SSBB)
An organization's success depends upon how it delivers on its processes. Before Black Belts can begin to improve an organization's processes, they must measure those processes with the appropriate data. The crucial steps of data collection and measurement precede process improvement in any Six Sigma initiative.
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Data Collection and Measurement in Six Sigma ASQ Six Sigma Black Belt (SSBB)
An organization's success depends upon how it delivers on its processes. Before Black Belts can begin to improve an organization's processes, they must measure those processes with the appropriate data. The crucial steps of data collection and measurement precede process improvement in any Six Sigma initiative.
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Process Capability for Six Sigma
...cifications demanded by the business, or by the customer. Measuring and analyzing the capability and performance of a process under review enables organizations to numerically represent and interpret its current state, and to report its sigma level. When done correctly, process capability analyses enable Black Belts to precisely assess current performance in light of future goals, and
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...cifications demanded by the business, or by the customer. Measuring and analyzing the capability and performance of a process under review enables organizations to numerically represent and interpret its current state, and to report its sigma level. When done correctly, process capability analyses enable Black Belts to precisely assess current performance in light of future goals, and
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Data Classification and Collection in Six Sigma
...an physicist, mathematician, astronomer, and philosopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed. Collecting data that is correct and useful is one of the first steps in the measurement process. Various
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...an physicist, mathematician, astronomer, and philosopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed. Collecting data that is correct and useful is one of the first steps in the measurement process. Various
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Measuring Process Capability and Performance in Six Sigma
...Measuring Process Capability and Performance in Six Sigma ASQ Six Sigma Green Belt (SSGB)
Businesses exist to meet the needs of the customers they serve. As such, you must listen to the voice of your customers and build processes that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your
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...Measuring Process Capability and Performance in Six Sigma ASQ Six Sigma Green Belt (SSGB)
Businesses exist to meet the needs of the customers they serve. As such, you must listen to the voice of your customers and build processes that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your
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Managing a Customer Focused Department Simulation
Managing a Customer Focused Department Simulation
Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at
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Managing a Customer Focused Department Simulation
Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at
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Identifying Your Customers Expectations
Identifying Your Customers' Expectations
Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see
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Identifying Your Customers' Expectations
Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see
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Using Surveys to Measure Customer Satisfaction
Using Surveys to Measure Customer Satisfaction
If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer
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Using Surveys to Measure Customer Satisfaction
If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer
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Bridge the Expectations Gap
Bridge the Expectations Gap
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing
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Bridge the Expectations Gap
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing
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Leading a Customer-focused Team
Leading a Customer-focused Team
The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The
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Leading a Customer-focused Team
The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The
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Supply Chain Management
...cation strategies. The course also examines approaches to measuring supplier performance as a basis for improvement. It also looks at the importance of certification, partnerships, and alliances as they relate to the supplier relationship. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of
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...cation strategies. The course also examines approaches to measuring supplier performance as a basis for improvement. It also looks at the importance of certification, partnerships, and alliances as they relate to the supplier relationship. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of
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Correlation and Regression Analysis in Six Sigma
...o important tools correlation and regression analysis for measuring and modeling relationships between variables. In terms of correlation, it takes learners through examples of scatter diagrams for two variables, the calculation and interpretation of the correlation coefficient, and the interpretation of its confidence interval. The course also draws learners' attention to some key
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...o important tools correlation and regression analysis for measuring and modeling relationships between variables. In terms of correlation, it takes learners through examples of scatter diagrams for two variables, the calculation and interpretation of the correlation coefficient, and the interpretation of its confidence interval. The course also draws learners' attention to some key
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Information Security Program Development Metrics Implementation
...urse examines the elements necessary for implementing and measuring the success of an information security program, assuming you have created a sound strategy and the resources necessary for program implementation are in place. This course looks at policy and standards compliance, training and education, controls, life cycle integration, monitoring and communication, and the documentation that
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...urse examines the elements necessary for implementing and measuring the success of an information security program, assuming you have created a sound strategy and the resources necessary for program implementation are in place. This course looks at policy and standards compliance, training and education, controls, life cycle integration, monitoring and communication, and the documentation that
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Customer Driven Process Improvement Mapping Measuring Process
...Measuring Process
Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process, assessing their efficiency. This course
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...Measuring Process
Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process, assessing their efficiency. This course
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Customer Driven Process Improvement Implementing Maintaining Improvements
... customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The energy that often accompanies this stage can make the planning, piloting, and troubleshooting of the implementation easier. This course describes how to channel that energy to create a well-thought-out
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... customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The energy that often accompanies this stage can make the planning, piloting, and troubleshooting of the implementation easier. This course describes how to channel that energy to create a well-thought-out
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IT Strategy Essentials Implementing an IT Strategy
IT Strategy Essentials: Implementing an IT Strategy
After your IT strategy plan is complete, you can start implementing it. But first you need to get buy-in from various stakeholders so that the work that's required to carry out the IT strategic initiatives can move forward smoothly. It's important, therefore, to communicate the plan to the stakeholders and get their feedback. When this is
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IT Strategy Essentials: Implementing an IT Strategy
After your IT strategy plan is complete, you can start implementing it. But first you need to get buy-in from various stakeholders so that the work that's required to carry out the IT strategic initiatives can move forward smoothly. It's important, therefore, to communicate the plan to the stakeholders and get their feedback. When this is
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From Online Training Directory
Basic Internet Specialist Certificate
Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell.
Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell.
Students will learn how to deal with customers concerns, and the best way to provide support.
Students will also learn how to
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Basic Internet Specialist Certificate
Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell.
Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell.
Students will learn how to deal with customers concerns, and the best way to provide support.
Students will also learn how to
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Management & Leadership Continuous Quality Improvement (CQI) Training Program
This course will teach you how to effectively and efficiently implement a system of Continuous Quality Improvement (CQI) for your organization.
In the 21st Century, and its global economy, the skill of continually improving quality is vitally important to an organization's longevity and success. Whether you are in the service or production business, this course provides a proactive method of
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This course will teach you how to effectively and efficiently implement a system of Continuous Quality Improvement (CQI) for your organization.
In the 21st Century, and its global economy, the skill of continually improving quality is vitally important to an organization's longevity and success. Whether you are in the service or production business, this course provides a proactive method of
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Build Your Own BIZ - Bootstrap Marketing
This course will help you create a marketing plan and learn to promote your product effectively.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business
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Build Your Own BIZ - Customer Service That Sells
...e these areas: Customer service fundamentals Defining and measuring customer service How to hire customer service oriented employees How to train for great customer service Motivating, managing, maintaining, and retaining great customer service employees Customer service best practices Handling mistakes, problems, and complaints Telephone customer service Using customers as outside salespeople
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From 123-CBT Computer Based Training
Evaluating Brand Effectiveness
... you can about your target market's knowledge structures. Measuring knowledge structures leads to the unveiling of where your brand ranks in the consumer's mind. You will apply qualitative research methods and evaluate quantitative research methods that will test brand awareness, brand image, low and high level brand associations, brand recall, and brand recognition. All of these tests reveal
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Evaluating Brand Effectiveness
... you can about your target market's knowledge structures. Measuring knowledge structures leads to the unveiling of where your brand ranks in the consumer's mind. You will apply qualitative research methods and evaluate quantitative research methods that will test brand awareness, brand image, low and high level brand associations, brand recall, and brand recognition. All of these tests reveal
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Measuring Project Outsourcing Success
To assess the tangible and intangible performance of an outsourcing partnership and determine when to terminate the relationship
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To assess the tangible and intangible performance of an outsourcing partnership and determine when to terminate the relationship
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Measuring Customer Satisfaction Simulation
Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time
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Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time
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The Basics of Budgeting
Running a department without understanding the budget process is like driving a car without knowing how to steer. Every manager needs a basic understanding of how to plan, use, and monitor adherence to a budget. Addressing the needs of your own budget process will help you support the financial processes and goals of your organization as a whole.
In this course, non-financial managers will
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Running a department without understanding the budget process is like driving a car without knowing how to steer. Every manager needs a basic understanding of how to plan, use, and monitor adherence to a budget. Addressing the needs of your own budget process will help you support the financial processes and goals of your organization as a whole.
In this course, non-financial managers will
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The Customer Service Agent in Action
There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the
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There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the
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Discovering What Your Customers Want
The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the
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The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the
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Developing Customer Satisfaction Surveys
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design
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By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design
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Customer Satisfaction Analysis and Implementation
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
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What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
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E-Learning Essentials Part 3 Deploying Measuring Your Solution
...learning objects. The final area to be covered is that of measuring the e-learning solution, integrating measurement with the solution deployment, how to carry out effective measurement and present results. The course closes with some consideration of directions within e-learning and encouragement to the learner to remain open to developments and continually maintain their solution. Learn
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...learning objects. The final area to be covered is that of measuring the e-learning solution, integrating measurement with the solution deployment, how to carry out effective measurement and present results. The course closes with some consideration of directions within e-learning and encouragement to the learner to remain open to developments and continually maintain their solution. Learn
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Managing Business Risk Risk Assessment Control
...scan. Identify the methods for measuring risk. Identify the components of risk evaluation. Identify the categories of physical asset exposures. Audience The target audience for this program is Team Leaders, Directors, Managers, Department Heads. Deployment Options e-Learning Accreditation NASBA
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...scan. Identify the methods for measuring risk. Identify the components of risk evaluation. Identify the categories of physical asset exposures. Audience The target audience for this program is Team Leaders, Directors, Managers, Department Heads. Deployment Options e-Learning Accreditation NASBA
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Diversity Managing Diversity in the Workplace
Team leaders, supervisors, and managers examine the impact of diversity and culture on individuals and organizations. They learn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture
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Team leaders, supervisors, and managers examine the impact of diversity and culture on individuals and organizations. They learn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture
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Call Center Management Series
The Call Center Management Series includes the following courses: Call Center Management: Managing an Inbound Call Center Call Center Management: Measuring Quality and Performance Call Center Management: Managing and Motivating Your Staff To review individual course descriptions, please return to the previous page and select the desired title(s).
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The Call Center Management Series includes the following courses: Call Center Management: Managing an Inbound Call Center Call Center Management: Measuring Quality and Performance Call Center Management: Managing and Motivating Your Staff To review individual course descriptions, please return to the previous page and select the desired title(s).
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Balanced Scorecard Series
The Balanced Scorecard Series includes the following courses: Balanced Scorecard: Corporate Strategy Balanced Scorecard: Implementing Balanced Scorecard: Measuring Business Objectives To review individual course descriptions, please return to the previous page and select the desired title(s).
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The Balanced Scorecard Series includes the following courses: Balanced Scorecard: Corporate Strategy Balanced Scorecard: Implementing Balanced Scorecard: Measuring Business Objectives To review individual course descriptions, please return to the previous page and select the desired title(s).
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Balanced Scorecard Measuring Business Objectives
...Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your organization?s
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...Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your organization?s
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Call Center Mgt Measuring Quality Performance
...Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics, provides a process for calculating staff levels, and identifies the types of reports that call center managers use to evaluate a call center's performance. Additionally, the
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...Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics, provides a process for calculating staff levels, and identifies the types of reports that call center managers use to evaluate a call center's performance. Additionally, the
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Total Quality Management Principles
... market. Your goal is to achieve customer satisfaction by measuring and responding to customer needs, and utilizing the quality checkpoints for customer satisfaction. Unit 2: Performance Excellence (0.5 - 1 hour) Identify the three steps to process management in quality systems. Identify ways in which replication increases performance
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... market. Your goal is to achieve customer satisfaction by measuring and responding to customer needs, and utilizing the quality checkpoints for customer satisfaction. Unit 2: Performance Excellence (0.5 - 1 hour) Identify the three steps to process management in quality systems. Identify ways in which replication increases performance
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Total Quality Management Implementation and Tools
...5 - 1 hour) Identify reasons for measuring key process variables. Recognize the characteristics of a Pareto analysis. Identify the uses of a cause and effect diagram. Recognize how to construct an affinity diagram. Identify ways a priority matrix can assist in managing quality.
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...5 - 1 hour) Identify reasons for measuring key process variables. Recognize the characteristics of a Pareto analysis. Identify the uses of a cause and effect diagram. Recognize how to construct an affinity diagram. Identify ways a priority matrix can assist in managing quality.
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Project Management Essentials Controlling Closing a Project
...nge. Identify the methods for measuring project performance. Calculate cost variance and schedule variance. Calculate cost performance index and schedule performance index. Identify the actions a project manager can take to avoid common performance reporting problems.
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...nge. Identify the methods for measuring project performance. Calculate cost variance and schedule variance. Calculate cost performance index and schedule performance index. Identify the actions a project manager can take to avoid common performance reporting problems.
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Team Leadership Promoting Your Team s Effectiveness
...tail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Learn To Follow steps for setting team goals. Establish ways to measure progress of team goals. Create standards to measure performance.
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...tail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Learn To Follow steps for setting team goals. Establish ways to measure progress of team goals. Create standards to measure performance.
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Brand Management Managing Brand Equity
...e steps for creating brand extensions, the techniques for measuring brand equity, and the options for reviving brand equity. Learn To Identify issues to consider when managing a brand name. Sequence the steps for creating brand extensions. Select the factors you should measure when conducting a brand
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...e steps for creating brand extensions, the techniques for measuring brand equity, and the options for reviving brand equity. Learn To Identify issues to consider when managing a brand name. Sequence the steps for creating brand extensions. Select the factors you should measure when conducting a brand
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Achieving Success Without Authority Focusing on Results
... realistic goals. Identify ways of measuring your success. Identify guidelines to create a positive mental attitude. Identify steps to achieve a desired outcome when dealing with people. Identify reasons for aligning goals with values. Identify different types of thoughts that
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... realistic goals. Identify ways of measuring your success. Identify guidelines to create a positive mental attitude. Identify steps to achieve a desired outcome when dealing with people. Identify reasons for aligning goals with values. Identify different types of thoughts that
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Motivation Fostering Employee Motivation
...learn how managers can successfully motivate employees by measuring and building the motivation levels of their employees, how to determine motivational responsibility, and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs, how to build relationships that increase motivation, and how to help employees increase their own motivation
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...learn how managers can successfully motivate employees by measuring and building the motivation levels of their employees, how to determine motivational responsibility, and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs, how to build relationships that increase motivation, and how to help employees increase their own motivation
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E-Learning Essentials Pt 3 - Deploying and Measuring Your Solution
The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating
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The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating
more...
Balanced Scorecard - Measuring Business Objectives
...Measuring Business Objectives," you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your organization's
more...
...Measuring Business Objectives," you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your organization's
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Six Sigma Reducing Variation to Improve Quality
...tes waste, and you'll learn key tools for identifying and measuring this waste in your organization. Next, you'll learn the key causes of variation and how to classify these causes as a step toward their elimination. You'll also learn the basics of process management. Finally, you'll be given a thorough review of the Six Sigma Team and the role each team member plays in attracting and
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...tes waste, and you'll learn key tools for identifying and measuring this waste in your organization. Next, you'll learn the key causes of variation and how to classify these causes as a step toward their elimination. You'll also learn the basics of process management. Finally, you'll be given a thorough review of the Six Sigma Team and the role each team member plays in attracting and
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Six Sigma DMAIC Defining the Problem
"What's your problem?" It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines
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"What's your problem?" It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines
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Six Sigma DMAIC Measuring the Process
...house? By the same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely measuring them. That means you'll learn what to measure, the five types of data that can be collected,
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...house? By the same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely measuring them. That means you'll learn what to measure, the five types of data that can be collected,
more...
Team Leadership - Promoting Your Team s Effectiveness
Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity.
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Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity.
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Relationship Management - Maintaining the Client Relationship
In "Relationship Management - Maintaining the Client Relationship," you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the
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In "Relationship Management - Maintaining the Client Relationship," you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the
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From Michael Management Corporation
SAP PM102 - Intermediate SAP Plant Maintenance
...tions.
Course Goal:
- Learn how to create task lists, measuring points, warranties, inspection methods, etc.
- Create maintenance notifications and orders
- Create & schedule maintenance plans
- Run important maintenance reports
Release: ECC 6. 0 (newest SAP release)
Audience:
- End users
- Plant Maintenance workers and supervisors
Prerequisites:
- Basic SAP skills
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SAP PM102 - Intermediate SAP Plant Maintenance
...tions.
Course Goal:
- Learn how to create task lists, measuring points, warranties, inspection methods, etc.
- Create maintenance notifications and orders
- Create & schedule maintenance plans
- Run important maintenance reports
Release: ECC 6. 0 (newest SAP release)
Audience:
- End users
- Plant Maintenance workers and supervisors
Prerequisites:
- Basic SAP skills
more...
From Star Leadership, Inc
Keys to Achieving Superior Workforce Performance
...ways to reward and recognize employees
Approaches to measuring performance
Who will benefit from this seminar?
Executives, HR professionals, directors, managers, supervisors, executive/ business coaches, trainers, organization development practitioners, and other organizational leaders stand to benefit immensely from this seminar.
What is included?
Audiovisual presentation a
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...ways to reward and recognize employees
Approaches to measuring performance
Who will benefit from this seminar?
Executives, HR professionals, directors, managers, supervisors, executive/ business coaches, trainers, organization development practitioners, and other organizational leaders stand to benefit immensely from this seminar.
What is included?
Audiovisual presentation a
more...
From Serebra Learning Corporation
Relational Database Design and Administration
This course covers the design methodologies and techniques utilized when building an application based on a Relational Database Management System (RDBMS), using Structured Query Language (SQL). The course is based on RDBMS technology and will identify and explain the details and implementation. Designed for individuals in the design and administration of relational databases.
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This course covers the design methodologies and techniques utilized when building an application based on a Relational Database Management System (RDBMS), using Structured Query Language (SQL). The course is based on RDBMS technology and will identify and explain the details and implementation. Designed for individuals in the design and administration of relational databases.
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Process Analysis and Documentation
...you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what gets measured, gets done. In this course, you will learn about the steps in the Measure phase. Then you will learn key principles of measurement; learn how to identify key process input variables and key process output variables; document their
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...you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what gets measured, gets done. In this course, you will learn about the steps in the Measure phase. Then you will learn key principles of measurement; learn how to identify key process input variables and key process output variables; document their
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Relationship Management Maintaining the Client Relationship
In Relationship Management - Maintaining the Client Relationship, you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the client
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In Relationship Management - Maintaining the Client Relationship, you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the client
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ITIL Service Level and Capacity Management
IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services
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IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services
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Performance Metrics for an Inbound Call Center
The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze
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The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze
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Discovering What Your Customers Want
The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the
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The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the
more...
Developing Customer Satisfaction Surveys
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design
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By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design
more...
Customer Satisfaction Analysis and Implementation
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
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What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
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Measuring Customer Satisfaction Simulation
Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time
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Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time
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Measuring Team Performance Measure for Success
This course reviews how feedback based on specific performance goals can help teams track progress, enhance motivation, and improve performance. Professionals who want to collaborate more effectively within a group.
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This course reviews how feedback based on specific performance goals can help teams track progress, enhance motivation, and improve performance. Professionals who want to collaborate more effectively within a group.
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Measuring Team Performance Select the Right Metrics
This course provides guidelines for choosing the metrics that best reflect the critical points for successful team performance. Professionals who want to collaborate more effectively within a group.
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This course provides guidelines for choosing the metrics that best reflect the critical points for successful team performance. Professionals who want to collaborate more effectively within a group.
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Measuring Team Performance Survey for Accurate Data
This course describes the elements of a survey that gathers data that is objective, easily analyzed, and meaningful. Professionals who want to collaborate more effectively within a group.
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This course describes the elements of a survey that gathers data that is objective, easily analyzed, and meaningful. Professionals who want to collaborate more effectively within a group.
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Measuring Team Performance Focus on Perceptions
This course introduces strategies to use qualitative information gathered from a variety of sources to complement quantitative data. Professionals who want to collaborate more effectively within a group.
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This course introduces strategies to use qualitative information gathered from a variety of sources to complement quantitative data. Professionals who want to collaborate more effectively within a group.
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Measuring Team Performance Learn from Results
This course helps teams to interpret measurement results in order to evaluate performance and set new goals. Professionals who want to collaborate more effectively within a group.
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This course helps teams to interpret measurement results in order to evaluate performance and set new goals. Professionals who want to collaborate more effectively within a group.
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Troubleshooting and Closing the Project
The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the
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The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the
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Balancing Stress Measuring Stress
...Measuring Stress, is the first of fourteen courses in this curriculum. After the completion of this course you will be able to describe the social and personal costs of stress and assess your stress levels. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All levels of
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...Measuring Stress, is the first of fourteen courses in this curriculum. After the completion of this course you will be able to describe the social and personal costs of stress and assess your stress levels. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All levels of
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Strategies for Transitioning into Management
Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an
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Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an
more...
Balanced Scorecard Measuring Business Objectives
...Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your organization?s
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...Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your organization?s
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Succession Planning and Human Resources
Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual
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Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual
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Team Leadership Promoting Your Team s Effectiveness
Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Managers and team leaders who are
more...
Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Managers and team leaders who are
more...
The Power of the Learning Organization
In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support
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In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support
more...
E-Learning Essentials Pt 3 Deploying and Measuring Your Solution
...learning objects. The final area to be covered is that of measuring the e-learning solution, integrating measurement with the solution deployment, how to carry out effective measurement and present results. The course closes with some consideration of directions within e-learning and encouragement to the learner to remain open to developments and continually maintain their solution.
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...learning objects. The final area to be covered is that of measuring the e-learning solution, integrating measurement with the solution deployment, how to carry out effective measurement and present results. The course closes with some consideration of directions within e-learning and encouragement to the learner to remain open to developments and continually maintain their solution.
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Measurement Systems
... problematic. A measurement system is only as good as the measuring instruments and the operators, and both are responsible for a certain amount of variation. An important part of process improvement--conducted before collecting measurement data--is analyzing the measuring system to ensure that measurements are made without bias, are reproducible by all measuring instruments, and are repeatable
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... problematic. A measurement system is only as good as the measuring instruments and the operators, and both are responsible for a certain amount of variation. An important part of process improvement--conducted before collecting measurement data--is analyzing the measuring system to ensure that measurements are made without bias, are reproducible by all measuring instruments, and are repeatable
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Six Sigma Reducing Variation to Improve Quality
What, do you expect everything to be perfect? How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by
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What, do you expect everything to be perfect? How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by
more...
Six Sigma DMAIC Defining the Problem
...u'll learn guidelines for developing a problem statement, measuring your Six Sigma project, and determining its goal. In the second lesson, "The SIPOC Diagram," you'll learn how to create, and then apply, this useful tool to your unique situation. Finally, in "Stakeholder Analysis," you'll learn the subtleties of identifying and managing the very people whose buy-in you need to guarantee the
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...u'll learn guidelines for developing a problem statement, measuring your Six Sigma project, and determining its goal. In the second lesson, "The SIPOC Diagram," you'll learn how to create, and then apply, this useful tool to your unique situation. Finally, in "Stakeholder Analysis," you'll learn the subtleties of identifying and managing the very people whose buy-in you need to guarantee the
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Six Sigma DMAIC Measuring the Process
...house? By the same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely measuring them. That means you'll learn what to measure, the five types of data that can be collected,
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...house? By the same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely measuring them. That means you'll learn what to measure, the five types of data that can be collected,
more...
Evaluating Brand Effectiveness
... you can about your target market's knowledge structures. Measuring knowledge structures leads to the unveiling of where your brand ranks in the consumer's mind. You will apply qualitative research methods and evaluate quantitative research methods that will test brand awareness, brand image, low and high level brand associations, brand recall, and brand recognition. All of these tests reveal
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... you can about your target market's knowledge structures. Measuring knowledge structures leads to the unveiling of where your brand ranks in the consumer's mind. You will apply qualitative research methods and evaluate quantitative research methods that will test brand awareness, brand image, low and high level brand associations, brand recall, and brand recognition. All of these tests reveal
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Developing and Deploying Strategic Plans
Successful organizations are founded on effectively developing and deploying strategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding market forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an
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Successful organizations are founded on effectively developing and deploying strategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding market forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an
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Supply Chain Management
...cation strategies. The course also examines approaches to measuring supplier performance as a basis for improvement. It also looks at the importance of certification, partnerships, and alliances as they relate to the supplier relationship. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of
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...cation strategies. The course also examines approaches to measuring supplier performance as a basis for improvement. It also looks at the importance of certification, partnerships, and alliances as they relate to the supplier relationship. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of
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Introduction to Product Management
Do you have an abiding interest in planning, forecasting, and marketing a product or product line? Are you new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically,
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Do you have an abiding interest in planning, forecasting, and marketing a product or product line? Are you new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically,
more...
Project Server 2003 EPM Administration and Configuring Tracking
To configure SharePoint, implement Project Server 2003 features, and configure tracking Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Project Server 2003; learners preparing for MCSE certification exams
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To configure SharePoint, implement Project Server 2003 features, and configure tracking Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Project Server 2003; learners preparing for MCSE certification exams
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Electrostatic Discharge Safety Training
This course will provide a basic understanding of static electricity, and how to provide protection from static electricity. The information in this course will focus on the identification, assessment, and control of static electricity for purposes of preventing fires and explosions. Primarily engineering, safety, and maintenance personnel whose responsibilities include determining and correcting
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This course will provide a basic understanding of static electricity, and how to provide protection from static electricity. The information in this course will focus on the identification, assessment, and control of static electricity for purposes of preventing fires and explosions. Primarily engineering, safety, and maintenance personnel whose responsibilities include determining and correcting
more...
Measuring and Recording Performance
If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. But if you think appraisal is about handing down judgements from above ...think again. Giving feedback & appraising people is fraught with potential pitfalls. This course is
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If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. But if you think appraisal is about handing down judgements from above ...think again. Giving feedback & appraising people is fraught with potential pitfalls. This course is
more...
Managing Business Risk Risk Assessment and Control
Managing Business Risk: Risk Assessment and Control teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks. The target audience for this program is Team Leaders, Directors, Managers, Department Heads.
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Managing Business Risk: Risk Assessment and Control teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks. The target audience for this program is Team Leaders, Directors, Managers, Department Heads.
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General Skills - Measuring and Gauging
This is a basic course that teaches how to read and interpret Process and Instrumentation Drawings (P&ID). The topics in this course cover the basics of process control variables and systems instrumentation devices and drawing elements and guidelines for reading P&ID prints.
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This is a basic course that teaches how to read and interpret Process and Instrumentation Drawings (P&ID). The topics in this course cover the basics of process control variables and systems instrumentation devices and drawing elements and guidelines for reading P&ID prints.
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Brand Management: Managing Brand Equity
Brand Management: Managing Brand Equity explains how to manage a brand name measure brand equity and manage a brand on a long-term basis. The program also details the steps for creating brand extensions the techniques for measuring brand equity and the options for reviving brand equity.
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Brand Management: Managing Brand Equity explains how to manage a brand name measure brand equity and manage a brand on a long-term basis. The program also details the steps for creating brand extensions the techniques for measuring brand equity and the options for reviving brand equity.
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Call Center Management: Measuring Quality and Performance
...Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics provides a process for calculating staff levels and identifies the types of reports that call center managers use to evaluate a call center's performance. Additionally the
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...Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics provides a process for calculating staff levels and identifies the types of reports that call center managers use to evaluate a call center's performance. Additionally the
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Motivation: Fostering Employee Motivation
In Motivation: Fostering Employee Motivation you will learn how managers can successfully motivate employees by measuring and building the motivation levels of their employees how to determine motivational responsibility and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs how to build relationships that increase motivation and how
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In Motivation: Fostering Employee Motivation you will learn how managers can successfully motivate employees by measuring and building the motivation levels of their employees how to determine motivational responsibility and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs how to build relationships that increase motivation and how
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Team Leadership: Promoting Your Team's Effectiveness
Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals prevent team ineffectiveness and measure individual and team performance. The program covers in detail the steps for setting effective goals the steps for measuring team and individual performance and the advantages and negative effects of diversity.
more...
Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals prevent team ineffectiveness and measure individual and team performance. The program covers in detail the steps for setting effective goals the steps for measuring team and individual performance and the advantages and negative effects of diversity.
more...
From Reach Further Ltd
LinkedIn Networking Know-How 145 vat
... getting visible, being found, attracting connections, & measuring ROI
Getting your message right a finding your audience, getting yourself known & measuring ROI
Your Company Profile a how to create company listings (yes, plural!) and measure ROI
Extending your network a conversations, and etiquette, network diving, bringing in business and ROI
Proving your expertise a
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From PDHengineer. com-Decatur Professional Development, LLC
Energy Management Mistakes in Industrial and Commercial Facilities
...to these questions, you will learn the correct method for measuring energy management success. It is not as simple as looking at your energy bill at the end of each month. Learn why it is a mistake to simply look at overall cost savings when evaluated the effectiveness of your energy management program. The student must take a multiple-choice quiz consisting of fifteen questions at the end of
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...to these questions, you will learn the correct method for measuring energy management success. It is not as simple as looking at your energy bill at the end of each month. Learn why it is a mistake to simply look at overall cost savings when evaluated the effectiveness of your energy management program. The student must take a multiple-choice quiz consisting of fifteen questions at the end of
more...
Measuring Performance and Productivity
This course will help you apply the foundation taught in Understanding Performance and Productivity (Course #BS-2005) to real work settings. Students can use these practical tools to construct performance measurements processes that include graduated performance levels, feedback loops, and defensible documentation of results for ? hard? and ? soft? skills as well as any activity requiring a
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This course will help you apply the foundation taught in Understanding Performance and Productivity (Course #BS-2005) to real work settings. Students can use these practical tools to construct performance measurements processes that include graduated performance levels, feedback loops, and defensible documentation of results for ? hard? and ? soft? skills as well as any activity requiring a
more...
Monitoring Groundwater Conditions
...inerals in water, will be covered, as well as methods for measuring for each constituent. You will learn the different methods available for measuring groundwater level. The pros and cons of automated monitoring systems will be discussed relative to manual monitoring techniques. Finally, the type of data loggers commercially available will be discussed. The student must take a multiple-choice
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...inerals in water, will be covered, as well as methods for measuring for each constituent. You will learn the different methods available for measuring groundwater level. The pros and cons of automated monitoring systems will be discussed relative to manual monitoring techniques. Finally, the type of data loggers commercially available will be discussed. The student must take a multiple-choice
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Indoor Air Quality
...r pollution Identifying indoor air quality problems and measuring pollutant levels Strategies for controlling air quality problems, including source control, ventilation improvements and air cleaners Major indoor air pollutants, including radon, environmental tobacco smoke, carbon monoxide, pesticides, and asbestos Source specific controls for each major indoor air pollutant Office
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...r pollution Identifying indoor air quality problems and measuring pollutant levels Strategies for controlling air quality problems, including source control, ventilation improvements and air cleaners Major indoor air pollutants, including radon, environmental tobacco smoke, carbon monoxide, pesticides, and asbestos Source specific controls for each major indoor air pollutant Office
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Earthquakes and Tsunamis Fundamental Concepts
... as to why these scales are not entirely satisfactory for measuring the absolute size of earthquakes. The discussion about the modern magnitude scale covers its use as a measurement of earthquake size and as an index of the energy released at the source of an earthquake. The association between faults and earthquakes is explained and the geometrical relationship between the fault plane, the
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... as to why these scales are not entirely satisfactory for measuring the absolute size of earthquakes. The discussion about the modern magnitude scale covers its use as a measurement of earthquake size and as an index of the energy released at the source of an earthquake. The association between faults and earthquakes is explained and the geometrical relationship between the fault plane, the
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Wastewater Characteristics Flow and Transport and Fate of Pollutants in the Receiving Environment
...lly, the course will examine methods for establishing and measuring effluent performance requirements at a specified performance boundary. In this course the student will review Chapter 3, "Establishing Treatment System Performance Requirements" in Document EPA/625/R-00/008, Onsite Wastewater Treatment Systems Manual, published by the United States Environmental Protection Agency.
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...lly, the course will examine methods for establishing and measuring effluent performance requirements at a specified performance boundary. In this course the student will review Chapter 3, "Establishing Treatment System Performance Requirements" in Document EPA/625/R-00/008, Onsite Wastewater Treatment Systems Manual, published by the United States Environmental Protection Agency.
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Distress Pavement Identification
...ype and severity of distress Methods for evaluating and measuring distress in pavement Visual depictions for identifying pavement conditions Tools for conducting a pavement distress survey Uniform and consistent definitions of pavement distress State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial
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...ype and severity of distress Methods for evaluating and measuring distress in pavement Visual depictions for identifying pavement conditions Tools for conducting a pavement distress survey Uniform and consistent definitions of pavement distress State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial
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Introduction to Programming Design for Controllers
...es. Embedded computers are used in aircraft, automobiles, measuring instruments, vending machines and also commercial devices such as cell phones, iPods, video games, and appliances. The object of this course is to provide an introduction to programming design with an emphasis on programmable controllers. The course provides an introduction to programming design methodologies that are common to
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...es. Embedded computers are used in aircraft, automobiles, measuring instruments, vending machines and also commercial devices such as cell phones, iPods, video games, and appliances. The object of this course is to provide an introduction to programming design with an emphasis on programmable controllers. The course provides an introduction to programming design methodologies that are common to
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Fundamentals of Temperature Measurement
...measuring temperature. Included is a brief history of temperature measurement technology, various methods of temperature measurement currently in use, factors that can affect measurement accuracy and repeatability, and factors to consider when selecting a temperature sensing device for a particular application. The student must take a multiple choice quiz consisting of twelve (12) questions
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...measuring temperature. Included is a brief history of temperature measurement technology, various methods of temperature measurement currently in use, factors that can affect measurement accuracy and repeatability, and factors to consider when selecting a temperature sensing device for a particular application. The student must take a multiple choice quiz consisting of twelve (12) questions
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Fundamentals of Liquid Flow Measurement
...measuring filled pipe and open channel liquid flow. Included is a brief history of flow measurement technology, various methods of liquid flow measurement currently in use, things that can affect measurement accuracy and repeatability, and things to consider when selecting flow instrumentation for a particular application. Flow element and transmitter designs will be discussed and the
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...measuring filled pipe and open channel liquid flow. Included is a brief history of flow measurement technology, various methods of liquid flow measurement currently in use, things that can affect measurement accuracy and repeatability, and things to consider when selecting flow instrumentation for a particular application. Flow element and transmitter designs will be discussed and the
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Industrial Sensors and How They Work
...asure devices. Also covered are oxygen, PH, ORP, and flow measuring techniques. The course shows that most sensors are either variable voltage or variable resistance devices. Most sensors are non-linear devices. However many of them are linear over a limited range. In any case, modern electronic circuits can linearize many non linear responses. In some devices the non linearity is used to cause
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...asure devices. Also covered are oxygen, PH, ORP, and flow measuring techniques. The course shows that most sensors are either variable voltage or variable resistance devices. Most sensors are non-linear devices. However many of them are linear over a limited range. In any case, modern electronic circuits can linearize many non linear responses. In some devices the non linearity is used to cause
more...
Instrumentation and Control Temperature Pressure Flow Level and Position Indication
...measuring the value of some plant parameters, for example, temperature, pressure, flow, or level to name a few, and supplying a signal that is proportional to the measured parameter. The output signals are standard signals and can then be processed by other equipment to provide indication, alarms or automatic control.
This course covers five modules pertaining to instrumentation and control
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...measuring the value of some plant parameters, for example, temperature, pressure, flow, or level to name a few, and supplying a signal that is proportional to the measured parameter. The output signals are standard signals and can then be processed by other equipment to provide indication, alarms or automatic control.
This course covers five modules pertaining to instrumentation and control
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Introduction to Underground Natural Gas Storage
...ored product. He or she will also learn three methods for measuring gas inventories. The student must take a multiple-choice quiz consisting of ten (10) questions at the end of the course to obtain PDH credits. Specific Knowledge or Skill Attained This course teaches the following specific knowledge and skills: The ability to identify and describe the various types of underground
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...ored product. He or she will also learn three methods for measuring gas inventories. The student must take a multiple-choice quiz consisting of ten (10) questions at the end of the course to obtain PDH credits. Specific Knowledge or Skill Attained This course teaches the following specific knowledge and skills: The ability to identify and describe the various types of underground
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Assuring Project Quality
...ontrol of Processes Inspection Test Control Control of Measuring and Test Equipment Handling Storage and Shipping Inspection, Test and Operating Status Nonconforming Materials, Parts or Components Corrective Action Quality Assurance Records Audits Surveillance and Managerial Controls Each of these 18 criteria is addressed, and for each criterion, three questions are answered: ? What
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...ontrol of Processes Inspection Test Control Control of Measuring and Test Equipment Handling Storage and Shipping Inspection, Test and Operating Status Nonconforming Materials, Parts or Components Corrective Action Quality Assurance Records Audits Surveillance and Managerial Controls Each of these 18 criteria is addressed, and for each criterion, three questions are answered: ? What
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