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Online Measuring Quality eLearning Training

Measuring Quality Training Seminars and Classes
From Serebra Learning Corporation
Call Center Management: Measuring Quality and Performance on-line e-learning cbt (computer based) ...Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics provides a process for calculating staff levels and identifies the types of reports that call center managers use to evaluate a call center's performance. Additionally the  more...
From 123-CBT Computer Based Training
Call Center Management Series on-line e-learning cbt (computer based)cd rom The Call Center Management Series includes the following courses: Call Center Management: Managing an Inbound Call Center Call Center Management: Measuring Quality and Performance Call Center Management: Managing and Motivating Your Staff To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Call Center Mgt Measuring Quality Performance on-line e-learning cbt (computer based)cd rom ...Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics, provides a process for calculating staff levels, and identifies the types of reports that call center managers use to evaluate a call center's performance. Additionally, the  more...
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This page was last updated on sb5- 08/08/08 at 01:34:19