From Serebra Learning Corporation
Business In Sight Series: Account Ability 


...d award winning course has received the
Xebec approach to meet new accounting standards with a new graphical look and feel. Set in the context of a detective thriller featuring private eye
Philip Maclow, the drama helps students get to grips with a seven step approach to interpreting financial statements including concepts such as profitability, growth and liquidity. For each step, students can
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Oracle Applications Release 11i: FlexFields 
...rsonnel the ability to customize an
Oracle Application to meet their business requirements without programming. Key
FlexFields enable multi-segment, intelligent keys, and allow segment validation and security. Descriptive FlexFields provide users custom expansion space on forms. This course introduces the learner to different types of FlexFields and their various uses, components, and benefits.
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The Oil and Gas Industry Overview Version 2 
... continued growth in demand and an industry struggling to meet this voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry so far known only as a modest return.In reality, there has never been a more
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The Food and Beverage Industry Overview Version 2 
...upon them as the food and beverage industry - pressure to meet food safety regulations, to keep up with the constantly changing tastes and preferences of a fiercely diverse marketplace, to differentiate their products from their competitors', and to expand globally. Most importantly, they must do all this while keeping operating costs low enough to generate surplus to reinvest in supply chain
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The Retail Industry Overview Version 2 
...t of all worlds, where quality, convenience, and low cost meet.This course provides a high-level overview of the expanding retail industry, including its value chain, business models, and trends. The course also examines the business and regulatory issues and challenges facing the industry, and some of the successful solutions that leading retail companies are applying. Consulting houses,
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Preparing for Inbound Sales Calls 
Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three
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Technical Support Essentials 
These days, technical support agents (
TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and
TSA activities. It covers the technology that links the TSA to the customer and to
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Excellence in Internal Customer Service 
In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning
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Working With Internal Customers 
...iness. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially secure. Giving
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Managing Challenges in Customer Service 
...to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps
CSAs to manage these challenges successfully. It teaches CSAs effective techniques for handling aggressive callers, such as controlling, outraged, and threatening customers. It also teaches CSAs practical methods
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Managing a Customer-focused Department Simulation 
...rvice manager, it's your job to help your representatives meet this demand. The
Managing a Customer-focused Department Simulation is designed to help managers, supervisors, and team leaders motivate, manage, and support customer service staff. Over the course of the simulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering
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Effective Communication Skills 
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the
Customer Support Specialist (
CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt
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Project Integration Executing and Completing a Project 
...to integrate project processes, maximize performance, and meet project goals. This course highlights the importance of project integration management to project performance. It covers the inputs, tools and technologies, and outputs of the following integrative processes in project management: directing and managing project execution, monitoring and controlling project work, initiating
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An Introduction to Project Management PMBOK-Third Edition aligned 
...nd unpredictable through processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the field of project management is rapidly
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Project Management Fundamentals 
...nderstand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a process, is the supervision and control of the work required to complete the project deliverable. Using established project management processes, coupled with the experience and skills of experienced workers, has allowed employers to adjust
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The Role of Critical Thinking in Organizations 
In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay
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Personal Accountability Working for Your Inner Boss 
...w employees will perform their jobs. How well an employee meets requirements set by the boss determines whether that employee succeeds or fails, receives rewards or penalties, and earns praise or criticism. On another level however, the judgment of an external boss isn't enough to make a job personally fulfilling and rewarding. That's something all employees of an organization decide for
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Goals and Goal Setting 
Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet
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Business Professionalism Simulation 
Everyday business activities require a determined effort to fulfill. Schedules must be kept; deadlines must be met. To ensure productivity remains on target, business professionals must possess refined skills in setting priorities, managing daily tasks, and maintaining personal accountability. The
Business Professionalism Simulation is designed to enable participants to develop the skills
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Dealing with Conflict in the Workplace Simulation 
...d it? Quietly try to avoid it? Or do you rush headlong to meet it with enthusiasm, certain it will bring renewed vigor and badly-needed change to your organization? No matter your answer, the
Dealing with
Conflict in the
Workplace Simulation will provide you with the opportunity to practice skills for coping with conflict and putting it to work for good. Conflict is inevitable in the workplace.
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Understanding Technical Professionals 
As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new
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Attracting Motivating and Retaining Technical Professionals 
...allenging tasks. This course is designed to help managers meet that challenge. In it you will learn the factors and techniques that can attract competent technical people to a job, and you will learn how to apply these techniques to your own company. Plus, you will explore how to create the kind of work environment that will support and delight these professionals so they will continue to
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Mentoring Strategies in the 21st Century 
Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on
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Managing High Performers Identifying Competencies and Interviewing 
...y high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. The audience for this curriculum is anyone in middle/ senior management, or anyone involved in employee management.
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About 360-Degree Performance Feedback 
Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The
360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,
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Employee Compensation HRCI PHR 
...orkforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the
HRCI certification examinations in the area of employee compensation. You will learn methods for effective total compensation. This course will also help you understand the necessary steps for aligning existing compensation methods to a total
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Developing Employees HRCI PHR 
...orkforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the
HRCI certification examinations in the areas of employee training and development. In the area of employee training, you will learn methods for effectively training adult learners and techniques for aligning all training programs with your
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Compensating Employees HRCI PHR 
...orkforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the
HRCI certification examinations in the area of employee compensation. You will learn methods for effective total compensation. This course will also help you understand the necessary steps for aligning existing compensation methods to a total
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Employee Development HRCI PHR 
...orkforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the
HRCI certification examinations in the areas of employee training and development. In the area of employee training, you will learn methods for effectively training adult learners and techniques for aligning all training programs with your
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Overview of Managerial Accounting 
Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and
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Accounting for Partnerships 
Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the
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Analyzing Cash Flow Statements 
...any's ability in the following four areas: (1) ability to meet short-term obligations and to efficiently generate revenue, (2) ability to generate future revenues and meet long-term obligations, (3) ability to provide financial rewards and attract and retain financing, and (4) ability to generate positive market expectations. Individuals who require knowledge of the basics of accounting, who
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Design of Experiments DOE 
...olid understanding of how and why their processes fail to meet customers' expectations. Organizations use the
Design of
Experiments (
DOE), a key methodology of the
Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process redesign, and ultimately, improved organizations. This course explains how
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Lean Concepts 
...vestment returns while better serving their customers. To meet these challenges, organizations have turned to
Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to reduce waste, streamline production and improve operational flexibility.
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Lean Tools 
At its heart, being
Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the
Toyota Production System (
TPS). In
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Six Sigma Introduction 
...y in your organization. You will then examine how you can meet
Six Sigma challenges and the skills you will need to grow in a Six Sigma organization. As a result of taking this course, you will have an internal understanding of Six Sigma. You will then be able to recognize processes that need improving. You will be able to meet the Six Sigma challenge and assist in building a
Six S This course
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Creating a Marketing Campaign 
Your marketing plan has been approved
Now you need to get the job done. How you execute your plan is as crucial as the plan itself. In this course, you'll learn about tactical marketing tools needed to put your plan into gear and create your marketing mix. These include branding, packaging, promotions, publicity, advertising and merchandising. Managers and team leaders with responsibility for
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Communication Skills and Project Management 
...gies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the progress of the project and know what tools to apply. This course explores how communication takes place, and presents techniques and strategies for enhancing communication. It also examines how various project
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Developing a New-product Strategy 
Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a
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Intellectual Property Overview 
Management is often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How does management perform this function effectively while keeping the law on its side? This course explains the basic types of intellectual property, the legal protections in place, and the
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Independent Contractors and Temporary Employees 
...y companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with
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Drug-free Workplace 
Would you know what to do if you suspected that one of your employees was abusing drugs or alcohol during work hours? Does your company have a program supervisors can follow to effectively handle such problems--one that educates employees about the consequences of substance abuse? Do you think that alcohol and other drug abuse won't be a problem at your organization? In fact, the
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Supervisor and Manager Sexual Harassment Awareness Multi-State Edition 
Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints.
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HIPAA Evaluating the Impact of the Privacy Rule 
Employees and managers need to become more aware of the information they disclose about employees and who receives it. HIPAA applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the
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Dynamic HTML 
...widely used for developing web pages. HTML has evolved to meet the demand for attractive web pages. However, these pages are static and do not change after downloading. Any interactivity involves repeated communication with the web server which increases download time. Dynamic
HTML (
DHTML) overcomes this problem by providing your web page this interactivity without sending repeated requests to
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Visual Basic 6 Introduction Part II 
This course provides an introduction to the functionality and programming capabilities of
Visual Basic 6.0. It builds on the concepts presented in the first course in this series, Visual Basic 6.0 Introduction
Part I. In the first unit, you will learn how to create and use variables, procedures, and functions in program code. Data types, constants, and arrays are also covered, as well as how to
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Project Management Fundamentals 
...oducts and services in order to sustain your business. To meet the demands of modern businesses, you need to prioritize the projects in hand, ensure smooth project execution, and develop quality products in the stipulated time and within the allocated budget. To achieve these goals, you must use the latest project management techniques that enable you to control a project from start to finish
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Installing SUSE Linux 
To recognize milestones in the development of
Linux and plan and conduct a basic
SUSE Linux installation Linux system administrators with 6 months to 1 year's practical Linux experience
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Microsoft SMS 2003 The Pre-planning Phase 
To describe the planning elements that need to be analyzed in preparation for
SMS 2003 installation
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning and deploying Microsoft Systems Management Server 2003
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OS 390 MVS JCL Advanced 
...hat enable procedures to be modified at execution time to meet particular processing needs is included in this course. The course also examines procedures from the perspective of the procedure creator. The emphasis is on the effective use of symbolic parameters,
DDNAME operands, and other coding techniques that can relieve the procedure user of the need for extensive
JCL coding. Utility
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DOT 1 Hazardous Materials Table 
...ct everyone's safety. This training course may be used to meet the requirements for general awareness or familiarization training. Your employer will provide additional function-specific training. define terms associated with hazardous materials transportation classify hazards according to
DOT s nine hazard classes recall and interpret information found in the
HAZMAT Table All personnel
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DOT 2 Packaging and Labeling 
...ts everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Additional function-specific training will be provided by your employer. list packaging requirements and practices to ensure safe transport identify appropriate labeling requirements for the safe transportation of hazardous materials identify the proper marking
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DOT 3 Shipping Papers 
...ct everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Additional function-specific training will be provided by your employer. list the four components of the basic description of hazardous material describe general information included on a shipping paper identify methods to distinguish
HAZMAT from non-HAZMAT on a
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DOT 4 Loading and Storage 
...ct everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. interpret the segregation table recognize general guidelines for preparing shipping papers list general requirements for loading and unloading
HAZMAT recognize when an incident report must be written
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IATA 1 Hazard Class Identification Classification 
...ct everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define terms associated with air transportation of dangerous goods classify hazards according
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IATA 2 Marking and Labeling 
...ts everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize package specification markings and package use markings identify hazard labels and
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IATA 3 Packaging 
...aterials
Regulations. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize the general packing requirements and the conditions normal to air transport
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IATA 4 Documentation 
...ods and
Air Waybill). This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the necessary components on the
Shipper's
Declaration for
Dangerous Goods describe
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IATA 5 Limitations and Shipment Review 
...ls
Regulations (
HMR). This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the requirements placed on a shipper by the
Department of
Transportation when
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Protecting and Sharing Excel 2007 Workbooks 
...ultaneous access to common spreadsheets and workbooks. To meet these demands without affecting efficiency, a number of review, security, and collaboration features are available in
Excel 2007. Workbooks, worksheets, and specific data within worksheets, can be protected, enabling only those with access to view or make changes to them. Workbooks can be shared so that multiple people can access
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Microsoft Project 98 Intermediate 
Microsoft
Project 98 is the leading project management software tool. This course explains several advanced features of Project 98 to help you manage projects. After completing this course, you will be able to use Project 98 to assist in managing multiple projects, customizing the
Project environment, using Project in a workgroup, and using Project with other applications. This course is designed
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Microsoft Windows Server 2003 Designing Security Part 1 
The course covers designing a secure network infrastructure. Topics include assembling the design team modeling threats and analyzing security risks in order to meet business requirements for securing computers in a networked environment. The course encourages decision-making skills through an interactive tool that simulates real-life scenarios that the target audience may encounter. This course
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Change Management: Managing Change 
Change
Management:
Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization.
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Team Management: High Performance Teams 
In
Team Management:
High Performance Teams you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader you will successfully release your company's product before the competition and save your company.
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GUI Design Essentials 


...uter and want a new way to interact with their system. To meet this goal, they will learn how to apply
Human-Computer Interaction (
HCI) principles to develop this interface. Following this, students will consider how to use a variety of interaction techniques in
GUI design. Strategies for successfully implementing and testing the GUI will then be examined. Finally, various windowing systems and
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