Online Meeting eLearning - Training Resources

The Trump Way to Wealth ... on a new breakthrough product from Microsoft called Live Meeting. This is a Web-based application and you do not need to own the software to participate. Simply go to the Web address you are provided in your welcome email. Live Meeting enables users to collaborate online with colleagues, customers, and partners in real time ?with just a computer, and an Internet connection. You will hear your  more...

Recruiting & Hiring Training & Certification Program Learn the basics of recruiting and hiring, as well as earn a "Fundamentals Of Recruiting & Hiring" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Recruiting & Hiring Training & Certification Program provides details on the steps necessary to legally and effectively recruit and  more...

Payroll Accounting Learn quickly from an accounting expert how to carry out the entire payroll process. This course is designed to introduce individuals, entrepreneurs and small businesses to the cost of labor and its related payroll taxes. In some companies, payroll costs represent more than one-third of the operating costs. The employer is liable for meeting reporting requirements and for the money withheld from  more...

Outlook 2007 Level 2 This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default message formats and fonts, as well as by adding signatures, themes, and stationery. They will also learn how to create, activate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages;  more...

NETS`S - National Education Technology Standards for Students ...meeting the widely adopted National Education Technology Standards for Students. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare students for the NETS*T certification standard. The ISTE National Educational Technology Standards for Students (NETS?S), developed by the International Society for Technology  more...

NETS`T - National Education Technology Standards for Teachers ...meeting the widely adopted National Education Technology Standards for Teachers. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare teachers for the NETS*T certification standard. The ISTE National Educational Technology Standards for Teachers (NETS?T), developed by the International Society for Technology  more...

MSHA Part 46 Refresher ...meeting Mining Safety and Health Administration (MSHA) Part 46 annual refresher requirements. Part 46 applies to shell dredging, sand, gravel, surface stone, surface clay, colloidal phosphate, and surface limestone mines. This course is designed to assist you in meeting Mining Safety and Health Administration (MSHA) Part 46 annual refresher requirements. Part 46 applies to shell dredging,  more...

MSHA Part 48 Surface Mining Refresher ...meeting Mining Safety and Health Administration (MSHA) Part 48 requirements for most above-ground mines or above-ground operations at underground mines. Part 48 applies to coal mines, underground metal and nonmetal mines, surface metal mines, and certain surface nonmetal mines that are not in the following industries: surface stone, surface clay, sand and gravel, surface limestone, colloidal  more...

Microsoft Outlook 2002 Level 2 ... to assign categories to mail messages, propose alternate meeting times, and send task status reports. This course covers intermediate skills for Microsoft Outlook 2002. Topics covered include working with signatures, using the Personal Address Book and specialized mail features, categorizing contacts and messages, archiving mail, working with events and meetings, using the journal, and much  more...

Integrating Technology in the Classroom This course helps educators to incorporate the Internet and computers into the classroom learning environment. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). Make use of your technlogy skills in a classroom environment - (30+ Hours, On-line) The Integrating Technology in the Classroom Library of online courses has been developed to  more...

How To Master Performance Management ...ements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Managing employee performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the  more...

Build Your Own BIZ(tm) - How to Fire Firing an Employee may be the most difficult function you have to perform. How to Fire will help you get through this difficult process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Aerial Lift Safety Training ...elescoping boom lifts. You won?t be thumbing your way to meeting OSHA safety standards or be left in the dust about the special precautions you should use while using articulating boom lifts or scissor lifts. Our Aerial Lift Safety course drops you off well on your way to meeting OSHA safety training requirements and prepares you to safely use or work around aerial lift equipment. We offer  more...

Dealing with Difficult Customers Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET  more...

How To Master Team Building ...Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

Conducting Effective Sales Research Meetings ...your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. You'll start by learning how to prepare for an effective  more...

Delivering High-impact Sales Presentations ...meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation. First, you'll learn  more...

Effectively Using Customer-focused Research Meetings In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired  more...

Delivering High-impact Territorial Account Sales TAS Presentations ...ch--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale for you. First, you'll learn how to plan and develop a high-impact  more...

Planning Your Field Sales Approach ...pproach provides practical tools for determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with each. This course demonstrates how to generate effective account profiles, emphasizing  more...

Assessing Performance Continuously ... see. The second stage is changing the annual performance meeting into ongoing communication about performance between the manager and employee. The manager must review and monitor performance, and respond to it by motivating the effective worker and helping the less successful worker. In this way, performance appraisal becomes one of the major managerial tools. Then, and only then, is the  more...

Performance Reviews ...an and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they are planned. Sometimes, a manager will have to tell an employee that his performance isn't good enough--despite all earlier efforts. This course gives sound practical advice about how to handle the appraisal of someone who is a consistently poor performer.  more...

Trends in Coaching ...e. But when coaching teams, you'll need to run an initial meeting, set boundaries, and deal with team tension. In order for coaching to improve the bottom line for your organization, you must display an ongoing commitment to coaching. Coaching works in all directions--consider upward and peer-to-peer coaching--which is one of the reasons it is so powerful. Total confidentiality and life  more...

Facilitating Meetings and Work Groups ...is situation is most likely familiar. You dread holding a meeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other pitfalls of work groups so you can approach  more...

Facilitating Difficult Situations ...en you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the air when there is tension? Welcome to the tough stuff in facilitation. In this course you will learn to recognize and deal with the most difficult aspects of facilitating groups. You will explore typical trouble spots, like dealing with side conversations. Discover ways to  more...

Facilitative Tools and Formats Offering Options ...nt approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the standard one-facilitator group meeting or work session. You will examine the advantages and disadvantages of co-facilitating meetings and  more...

Excellence in Internal Customer Service In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning  more...

Working with Internal Customers ...iness. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially secure. Giving  more...

The Customer s Voice Ralph Waldo Emerson once wrote, "Make yourself necessary to somebody." In today's competitive marketplace, it's important to make yourself and your company necessary to a lot of "somebodys". Those somebodys are your customers. This course provides the tools to learn all that you can about your customers. The focus is on recognizing and ultimately anticipating customer expectations. There are any  more...

Creating Effective Contracts When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting  more...

Experiencing Anger Like most people, you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with  more...

Etiquette at the Business Meeting ...ngton referring to the etiquette required at the business meeting? Indeed, such meetings have their own set of rules. Did you know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are considered proper for all formal meetings? Did you realize that at a business lunch, small talk should be reserved for the period before the food  more...

Planning an Effective Business Meeting ...meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your meetings. It will help you  more...

Leading an Effective Business Meeting ...meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired of your meetings ending up like  more...

Participating Effectively in a Business Meeting ...meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made  more...

Enhancing Listening Skills ... surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems,  more...

An Essential Guide to Giving Feedback ...one within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course  more...

Working for Your Inner Boss Personal Accountability Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform  more...

Project Planning ...ongoing activity. Experienced project managers learn that meeting customer expectations is ultimately more important than having a project go "according to plan." In this course, learners will be introduced to the purpose of the Planning Process Group and its associated processes. They will learn how to answer such questions as, "what must be done, how should it be done, who will do it, how  more...

Portfolio Management Processes and the Organization ... tool that involves executive management in assessing and meeting the needs and expectations of the organization. Whether working with programs or projects, effective portfolio management will give you the tools necessary to make the right organizational decisions. Portfolio management is not conducted in a vacuum; oftentimes the roles and processes will relate throughout the organization. This  more...

Configuring Windows Vista Applications Windows Vista replaces or upgrades many of the applications that came standard with previous versions of Windows. New applications and improvements to existing ones are designed to increase security, productivity and ease of use. The default applications and features included with the Vista operating system depend on the version of Vista that is installed. This course covers many of these new  more...

Team Leadership - Conducting Productive Team Meetings Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings.  more...

Six Sigma Team Dynamics and Performance Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process  more...

Competitive Strategies for a Global Marketplace ...panies need to shift their focus from selling products to meeting needs. This course starts by painting a picture of the changing economic landscape and the new consumer. It continues by presenting ways of locating new marketing opportunities, improving marketing performance, and differentiating your offerings. It then discusses the advantages of web-based marketing and provides you with  more...

Foundations for Business Execution ...meeting where your boss described a "new initiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to revolutionize productivity in your organization, do your colleagues  more...

Windows 2000 Designing a Network Infrastructure--Part 4 Implementation Microsoft Windows 2000 - Designing a Network Infrastructure Part 4: Growth provides students with an opportunity to learn how to design security into corporate networks. Particular attention will be paid to matching the technical capabilities of IPSec and Shared Access with specific business requirements for security. Finally, designs which block IP traffic going to and from the corporate network  more...

Lotus Notes R5 Calendaring and Scheduling ...r; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display the Lotus Notes R5 calendar and provide access to a calendar. Work with appointments and alarms. Schedule and manage meetings and resources. Integrate the calendar with other Notes applications. C ontent Emphasis  more...

Lotus Notes R5 Calendaring and Scheduling ...r; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display the Lotus Notes R5 calendar and provide access to a calendar. Work with appointments and alarms. Schedule and manage meetings and resources. Integrate the calendar with other Notes applications. C ontent Emphasis  more...

Outlook 2000 Expert User ...ures. Post a message to a newsgroup. Schedule an online meeting by using NetMeeting. Schedule a time to watch a Net Broadcast. Unit 2: Sharing Information Duration: 1 - 2 Hour(s) Identify the differences between private folders, public folders and Net Folders. Grant permissions to other people to access a Tasks folder. Delegate access to a private folder to another person. To  more...

Outlook 2000 Proficient User ...and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. L earn To: Arrange meetings and contacts. Record tasks, journal and notes entries. Integrate and customize Outlook 2000. C ontent Emphasis Skills-Based A udience This course is intended for end users  more...

Internet Explorer 5 0 Fundamentals ...nd access a Newsgroup by using Outlook Express. Join a meeting by using NetMeeting. C ontent Emphasis Skills-Based A udience This course is intended for end users that are looking to use the features of Microsoft Internet Explorer 5.0. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge. T otal Learning Time 6  more...

Sales Skills Prospecting Addressing Needs ... Conduct yourself professionally when meeting clients. Establish your credibility as a salesperson. Recognize the importance of having business allies. Avoid using jargon when speaking with clients. List environmental factors that can influence sales calls.  more...

Sales Skills Effectively Closing a Sale ..., how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close during a sales call, some common closing techniques, and how to follow up with clients. Learn To Identify a client's key issues and complete a key-issues matrix. Focus a product demonstration on a client's  more...

Brand Management Branding on the Web ...an upscale image of quality and discerning taste. You are meeting with the team that is in charge of developing the plan to move the brand online. The team is made up of Jessica Stone, the Marketing Communications Manager; Marcus D'Angelo, the Senior Web Developer/Designer; and Elizabeth Thomas, the Senior Market Research Analyst. Your goal is to ensure that the online brand will expand the  more...

Professional Selling Over the Phone Preparation Strategies ...to write a telesales script. You will join your team in a meeting and follow the steps for writing an effective telesales script. Unit 2: Communication Essentials for Telesales (0.5 - 1 hour) Select qualities of an effective teleselling voice. Identify listening techniques that can improve your teleselling performance.  more...

Professional Selling Over the Phone Prospecting ...u are a candidate for on open Sales position, and you are meeting with Roger McAlister, Icon a a s Director of Sales, to discuss ways of generating telesales prospects. As the final element of your interviewing process, Ron will be testing your knowledge of both finding telesales prospects and the appropriate information to leave on a prospect a a s voice mail. If you successfully  more...

Sales Management Building a Championship Sales Team Sales Management: Building a Championship Sales Team teaches students how to ensure the effectiveness of a sales team. The program covers how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. The program also focuses on how to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals  more...

Essentials of Business Law Employment Law ... for Icon. As Kent a a s immediate supervisor, you are meeting with him today to try to orient him into his new role in the company. The two of you will discuss Kent a a s responsibilities as an agent and your responsibilities as his principal. Unit 2: Employment Laws (0.5 - 1 hour) Identify the provisions of wage and hour laws. Identify  more...

Sales Management Leading a Sales Team ...d. In addition, you will learn steps for conducting sales meetings and the best method for setting goals in the meetings. Learn To Identify the steps for choosing the best territory strategy. Identify the types of forecasting approaches. Identify the four factors to consider when making a sales forecast.  more...

Sales Management Motivating Sales Teams to Win ...nxiety on her part through recent telephone calls. In the meeting, you need to evaluate Maggie's motivation and take appropriate actions to increase her motivation. Unit 3: Addressing Substandard Sales Performance (1 - 2 hours) Identify the factors you should consider when identifying opportunities for improvement. Sequence the steps for  more...

Consulting Skills Building Consulting Relationships ...nsibility to address these problems. In response, you are meeting to determine the need for an outside consultant to evaluate the plant's efficiency. Your budget would allow you to allocate $40,000 toward consulting fees, which is not enough to acquire an experienced consultant for more than just part-time work. Since Bruce and Ron have always run Plant 1, it is your responsibility to manage  more...

Consulting Skills The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing  more...

Consulting Skills Serving as an Internal Consultant Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants.  more...

Strategic Management Analyzing Strategic Options ...w: In this simulation, you will be meeting with Ronald Spear, Icon's Vice President of Marketing, Deborah Cowan, Vice President of Sales, and James Cahill, Vice President of Product Development. It has recently come to your attention that one of your fiercest competitors, Menlow Enterprises, has gotten the jump on some new wireless application technology, and has started  more...

Strategic Management Developing a Successful Process Strategic Management: Developing a Successful Process offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively.  more...

Competitive Intelligence Implementing a Competitive Intelligence System ... of competitive intelligence. In a meeting, incorporate into the discussion comments about the benefits of competitive intelligence. Identify the benefits of international competitive intelligence. In a meeting, incorporate into the discussion comments about the benefits of international competitive intelligence.  more...

Managing Business Risk Developing a Risk Management Plan ...tion, you would design a risk management program. In this meeting, you must answer Barnard a a s questions about the development of risk management as a discipline, the responsibilities of a risk manager, and risk management models that could guide Parmelle a a s risk management program. Unit 2: The Risk Management Environment (0.5 - 1 hour) Categorize  more...

Principles of Marketing Fundamentals of Marketing ...on's Senior Product Manager, will be participating in the meeting by phone. As the Marketing Director, James and Carol will provide you with background information and recommendations, but you will need to make the final decision on developing the marketing mix. You will need to consider the elements that go into a marketing mix to make choices that help Icon reach its profit goals for each  more...

PowerPoint 2000 Expert User ... Create a summary slide of the selected slides. Generate meeting notes. Insert meeting comments on the selected slide. Export the outline of a presentation to a Word file. Unit 5: Transferring and Broadcasting on the Web Duration: 1 Hour(s) Save a slide as a template. Save a slide as a picture in the GIF file format. Embed the fonts in a presentation. Pack a presentation for  more...

International Business Essentials Succeeding as a Global Manager ...o complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational changes that will need to take place over the next few months to ensure a successful reengineering of the company. You will also need to consider the dynamics of the global workplace throughout the discussion. Unit 2: Global Management Success Factors (0.5 - 1 hour)  more...

International Business Essentials Conducting Business in Europe ...to successfully communicate, and how to conduct effective meetings and presentations in each country. The program also covers how different cultural orientations may affect negotiations, appropriate and inappropriate gestures, and the kinds of information valued in meetings and presentations. Learn To: Identify historical, political, and religious characteristics of Germany. Follow  more...

Self Development Motivating Yourself to Perform ...w: In this simulation, you will be meeting with Carla Jackson, one of Icon's Human Resources Assistants. Through your questions, you will learn what motivation is, what its benefits are, and how you can use motivation to improve your performance. Unit 2: Overcoming Procrastination (0.5 - 1 hour) Identify the signs of procrastination.  more...

Outlook XP Proficient User ...look. The course covers the advanced skills of scheduling meetings, Tasks, and working with Outlook Journal and Notes. Learn To • Plan a single meeting by inviting attendees and booking a resource. • Plan a recurring meeting. • Invite an additional attendee to a scheduled meeting. • Identify features of the Tasks folder. • Create a single task. •  more...

Self Development Positively Influencing Others ...w: In this simulation, you will be meeting with Ronald Spear, Icon's Human Resources Manager. As part of your continuing professional development training, Ronald will ask you a series of questions related to your knowledge of the importance of nonverbal communication techniques. To complete the simulation, simply respond to each question by selecting the best possible  more...

Career Development Professional Networking ...ely trying to take your career in that direction. You are meeting with your immediate supervisor, Robin Carlson, who has served in many different capacities at Icon. You are hoping that with her experience, she can give you direction and hints about how to network effectively. If you handle this meeting appropriately, she will arrange for a meeting with Drew Canfield, the Vice-President of  more...

Business Travel Safety Domestic Travel In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the  more...

Business Travel Safety Forming a Corporate Travel Safety Program ... been decided to develop a travel safety program. You are meeting with Robin Carlson, a Human Resources Specialist, Dean Kramer, a Health and Safety Officer, and Bryce Drew, a Human Resources Assistant to develop a travel safety program for Icon. In this meeting, you need to follow the four steps to plan a travel safety program. Unit 2: Emergencies During Business Travel (1 - 2 hours)  more...

Organizational Skills Managing Information ...w: In this simulation, you will be meeting with Pam Armstrong, Icon International's Knowledge Manager, to explore the benefits of managing information. Through your questions, you will learn how managing information benefits organizations, determine what causes information overload, and identify your main goal when managing information. Unit 2: The INFO Process (0.5 - 1  more...

Organizational Skills Time Management ...rview: In this simulation, you are meeting with the Corporate Sales Manager to create a proposal so your organization can obtain a contract with another company. You need to coordinate your schedules in order to complete the proposal on time. Unit 4: Managing a Team's Time (0.5 - 1 hour) Manage a team's time. Recognize the  more...

Creativity Innovation Thinking Creatively ...rview: In this simulation, you are meeting with your Marketing Manager. You want to discuss ideas to improve your department's ability in order to provide quality customer service. Unit 4: Fostering Creativity in the Workplace (0.5 - 1 hour) Identify the influence of company communications on creative thinking. Analyze the  more...

Creativity Innovation Increasing Personal Creativity ...w: In this simulation, you will be meeting with Robin Carlson, Icon's Director of Existing Account Sales. Robin has been labeled a top performer at Icon, and she is considered by many to be one of the most creative employees in her division. Through a series of questions and Robin's answers, you will learn about how you can follow steps to mentally prepare to be creative,  more...

Creativity Innovation Promoting Team Creativity ...w: In this simulation, you will be meeting with Elizabeth Thomas, Icon's Trade Show Coordinator. During her work as a coordinator, Elizabeth has assembled many highly effective and creative teams. Through a series of questions and Liz's answers, you will learn about characteristics of a successful creative team, as well as what responsibilities a manager has once a team  more...

NetMeeting ...ffers an overview of the functionality and features of NetMeeting. Guidelines are given for managing calls, attending and hosting meetings, using audio and video, and using Chat and Whiteboard. Coverage is also given to file and program sharing procedures in NetMeeting. Learn To To identify features of NetMeeting. To identify methods  more...

Financial Management Financial Planning Forecasting ...forecasting and how this process is important in the firm meeting its financial goals. We will describe the planning process (also known as budgeting) and how the plan, once established, is implemented. Learn To: Identify key aspects of strategic and business plans. Identify guidelines for creating a financial plan. Identify basic steps of the financial planning process.  more...

Business Finance Time Value of Money ...e in the Financial Services Division of Icon. During this meeting, you will discuss future and present values of money. You will also answer a series of questions by Jessica, which will test your knowledge. She will ask you to recognize and define terms associated with the future and present value of money. Also, you will be expected to perform calculations to determine present and future  more...

Business Accounting Accounting for Stockholders Equity ... • In this simulation, you will be meeting with Don Hamilton, one of Icon's Financial Analysts. You have been recently hired by Icon to work in the Accounting Department, and as part of your training, for the position, Don will ask you a series of questions to evaluate your knowledge of the fundamentals of issuing stock and the role it plays in the company's accounting.  more...

Financial Statements Analyzing Cash Flows Financial Statements: Analyzing Cash Flows offers the student an overview of accounting methods, the statement of cash flows, stock, and financial ratios. The program details how accounting methods affect financial statements, who looks at your financial statements and for what reasons, and how financing instruments affect financial statements. It also covers the methods used for and activities  more...

Economics The Principles of Economics In Economics: The Principles of Economics you will learn about some of the broad issues and concepts that make up the field of economics. Beginning with some basic definitions, the course builds to introduce economic systems and the concepts of scarcity and wants and how these impact economies. It also places some of its focus on the US economy in general and the Federal Reserve Bank in  more...

Budgeting Creating Analyzing a Budget ...ts of a budget are compiled. Since the main goal for your meeting with Elizabeth will be increasing your understanding how a budget is put together, she'll be asking you a series of questions on both the parts of a budget and the process for putting a budget together. Through her questions and your answers, you will be able to identify the elements of a successful budget, the components of a  more...

Economics Basic Concepts in Microeconomics ...r Icon's bottled water product line. Janet has called the meeting because there has been a sudden fall in demand for one of Icon's main products. She is concerned about the fall off in revenue. You are a market analyst employed by Icon to offer advice on market behavior. Unit 2: The Logic of Consumer Choice (1 - 2 hours) Account for Labor Demand in the Market.  more...

Interpersonal Communication Effective Communication ...w: In this simulation, you will be meeting with several of your employees to discuss the fourth quarter promotional package for your division. You must clear up a miscommunication regarding the correct discount for the Alpha line's products. Unit 3: Interference to Effective Communication (0.5 - 1 hour) Recognize what types of physical  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...w: In this simulation, you will be meeting with Nathan Iverson, a coordinator in Icon's Production Department. For the last several weeks, Nathan has appeared to be distracted and on edge, and his performance is suffering, though not seriously. Nathan is aware of his problems, and feels that his new supervisor, Katherine, whom you recently promoted, is responsible because  more...

Emotional Intelligence Emotional Intelligence for Executives ...Directors have decided to sell the product group. In this meeting, you need to use the LISTEN process while reacting to this news. Unit 2: Leading with Emotional Intelligence (0.5 - 1 hour) Identify guidelines for delegating responsibility. Apply guidelines for delegating responsibility. Identify effective personality  more...

Effective Presentations The Presentation Process ...w: In this simulation, you will be meeting with Bruce Madison, Icon International's Director of Information Services. Through your questions, you will identify what extemporaneous speaking is, why it is beneficial, and how to prepare an extemporaneous presentation. Unit 2: Preparing to Speak (0.5 - 1 hour) Apply four steps to help reduce your  more...

Advanced Interpersonal Communication Communicating with Co-Workers ... you received a pay increase, and you have requested this meeting to negotiate a raise. In preparation for this meeting, you analyzed what other Quality Control Managers in similar companies are paid. While Dean is an efficient and well-respected manager, there are some aspects of his personality the affect his interactions with his subordinates. To successfully negotiate your raise, you must  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ... of the Market Research department, you need to lead this meeting and identify areas of the culture that can be changed or improved. In leading this meeting, you will need to examine the current culture and determine ways to make the culture more efficient and productive. Unit 2: Cultural Networks (0.5 - 1 hour) Identify the factor that connects people in a culture.  more...

Communicating w Difficult People Working with Difficult Employees ...w: In this simulation, you will be meeting with John Laforge, one of your employees in the Accounting Department. John's work has been inconsistent lately, and he often seems indifferent to the work he is assigned. His co-workers have been noticing his apathy, and a comment from one of them recently caused John to lose his temper. As John's supervisor, you must discuss  more...

Communicating w Difficult People Communicating with Your Manager ...nt or an example of recurring behavior. You will begin by meeting with Terrence Martin, another of Robert's employees. If needed, you will then meet with other employees to determine whether Robert is exhibiting difficult behavior or periodic irritability. Unit 2: Interacting with a Difficult Manager (0.5 - 1 hour) Identify options for coping with a difficult manager.  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ...information about organizing and attending cross-cultural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify items that are acceptable to bring to a cross-cultural meeting. Follow  more...

Call Center Mgt Measuring Quality Performance ...e Director of Customer Service, will be sitting in on the meeting. This is your second meeting with Paul, and it has already been decided that Icon will purchase the equipment from VoiceRally. Your goal during the meeting is to choose the best VRU features for your call center, as well as determine other strategies that can be used to manage call volume. Unit 2: Managing for Excellent Call  more...

Call Center Mgt Managing Motivating Your Staff ... Apply steps for conducting a feedback meeting with your employees. Develop an action plan with an employee who has below average performance. Audience The target audience for this series is all center managers who want to find ways to help their inbound call centers run more effectively. Deployment Options e-Learning Accreditation  more...

Customer Relationship Mgt Fundamentals of CRM ... which would directly compete with Lillian Alley. At this meeting, you want to recommend that Lillian Alley Enterprises develops itself as a market intelligence enterprise and discuss with Lillian and Greg which marketing tier would best serve the company's needs. Unit 2: Principles of CRM (0.5 - 1 hour) Identify the department that is most responsible for  more...

Customer Relationship Mgt Implementing CRM ...M solutions to external organizations. Today, you will be meeting with Marcus Robinson, Elizabeth Williams, and Mildred Parcells, three members of the Board of Directors for The Glen, a non-profit organization that provides summer camping experiences for disadvantaged children and their families. With revenue down in three of the past four years, the Board received a proposal from The Glen's  more...

Customer Relationship Mgt eCRM ... to Icon's Health Care division, and the three of you are meeting to decide whether to incorporate MSI into Icon's overall eCRM efforts. As Icon's Chief Operating Officer, is it your responsibility to identify the advantages, features, and disadvantages of eCRM in order to ensure that your team will make an informed decision. Unit 2: eCRM Automation (0.5 - 1 hour)  more...

Sexual Harassment What Employees Should Know ...w: In this simulation, you will be meeting with Cynthia Scott, one of Icon's Human Resources Representatives, as part of your employee orientation process. She will discuss Icon's sexual harassment policy and ask you a series of questions designed to test your knowledge of what constitutes sexual harassment and how it affects both its victims and the organization. Unit  more...

Interviewing Skills Preparing for an Interview ...interviews and the types of questions you should ask when meeting with candidates. You will also learn about different types and uses of interviews, as well as special considerations when using technology-based interviewing. Additionally, you will gain an understanding of critical sources of information about candidates and the benefits and drawbacks of pre-employment testing. Learn To:  more...

Workplace Aggression Defusing Aggressive Situations ...ssively. Follow six steps for meeting with an employee who is in the mild aggression stage. Follow the appropriate guidelines for handling a situation with a violent employee. Offer employees the proper kind of assistance as they adjust after an incident. Audience Managers who want to learn how to handle a  more...

Recruiting Retention Staffing Your Organization ... one hundred additional employees. During this first team meeting, you will need to create a human resource plan and a job description. However, be careful to avoid common mistakes when analyzing a job and creating a job description. Unit 2: Recruitment Process (0.5 - 1 hour) Identify the three steps of the recruiting process. Identify internal  more...

Exit Interviewing Skills Preparing for an Exit Interview ...ong with Jessica Stone and Terry Jones. Your goal in this meeting is to convince Terry of the usefulness of exit interviews. You must discuss what types of exit interviews exist and help the team choose a type of interview that fits Icon's objective. Unit 2: Setting up an Exit Interview (0.5 - 1 hour) Identify the three factors you should consider before conducting  more...

Exit Interviewing Skills The Termination Process ...discipline employee misconduct, prepare for a termination meeting, and conduct a termination meeting. And finally, the program provides a review of anti-discrimination laws and other laws with which frontline managers should be familiar. Learn To Identify the guidelines for documenting employee performance and misconduct. Follow the  more...

Human Resource Law Management s Role ...w: In this simulation, you will be meeting with Deb Farrell. She is a Human Resources Specialist at Icon and is looking for someone who has an understanding of rightful discharge. Your job during this simulation is to prove to Deb that you have what it takes to fill this role. Unit 3: Employee Claims (1 - 2 hours) Identify ways employers can  more...

Human Resource Law Americans With Disabilities Act Human Resource Law: Americans with Disabilities Act provides in depth information about the Americans with Disabilities Act. This program instructs employers on the specifics of the law, and the complications involved in determining which employees qualify for ADA protection. In addition, this program provides defenses to discrimination claims, an explanation of reasonable accommodation and undue  more...

Human Resource Law Equal Employment Opportunity Law ...e identified and resolved. In this first session, you are meeting with Mildred Parcells, an attorney specializing in EEOC compliance. She'll go over some background information and familiarize you with several EEO laws as well as the EEOC itself. Unit 2: EEO Claims (0.5 - 1 hour) Match the three grounds for discrimination claims against employers with their  more...

Human Resource Law Understanding Privacy Rights ...ave had a number of training sessions with Dean, and this meeting has been organized as a final testing session. Unit 3:Privacy and E-communications (1 - 2 hours) Identify the laws that govern e-communications. Match the exceptions to e-communication privacy laws with their definitions. Select common mistakes employers  more...

Decision Making Problem Solving Problem Solving Fundamentals ...sources company. Three of your employees have requested a meeting with you to discuss problems with the proposed budgets for the next fiscal year. You are meeting with them to discuss the problems and create a solution for the financial overruns. Unit 3: Generating Solutions Options (0.5 - 1 hour) Identify the advantages and disadvantages of team problem solving.  more...

Leadership Development Goal Setting ...etting. Understand the benefits of meeting goals. Make goals work. Translate goals into results. Set goals for more difficult projects. Simulation Overview: In each simulation, you will practice the skills learned in the instructional content. You will enter  more...

Leadership Development Leading the Way ...rview: In this simulation, you are meeting with the heads of the Operations, Marketing, and Production Departments to discuss the company's mission statement and vision. Unit 3: Communicating with Followers (0.5 - 1 hour) Understand why the follower is a critical part of the leadership process. Communicate effectively with  more...

Leadership Development Motivation ... In this simulation, an employee has requested a meeting to discuss her work environment and perceived lack of opportunities. Her supervisor is a very aggressive man who has been very vocal about his opposition to distributed computing and networks. Unit 4: Motivating a Group (0.5 - 1 hour) Encourage your employees to participate in team efforts.  more...

Leading the Way Learning to Lead ...as begun to trust and respect your leadership, but if the meeting isn't handled appropriately, that could change. Unit 3 : The Situation (1 - 1.5 hours) Identify the distinctions between managers and leaders. Identify the situational factors that affect the behavior of leaders and followers. Identify useful power  more...

Managerial Leadership Creating a Vision ...n's Director of Information Services. The purpose of this meeting is to have the team go through the process of establishing realistic goals for Icon's Aries Server computer line. The team should always keep in mind that the organization's vision must be taken into consideration at all times during the goal-setting process. Unit 3: Making the Vision a Reality (0.5 - 2 hours)  more...

Succession Planning Setting Up a Succession Planning Program Succession Planning: Setting Up a Succession Planning Program focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement, policy and procedures, identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide  more...

Succession Planning Successors Plan Evaluation Planning Tools ...chnician, and Jeff Patterson, Project Manager. During the meeting, you will try and agree on a succession planning policy. Jeff will chair the meeting. Unit 2: Evaluating Your Succession Plan (0.5 - 1 hour) Identify reasons for evaluating your succession plan. Identify elements of a succession plan that should be evaluated.  more...

Outlook 2003 Proficient User ...ions dialog box. To schedule a meeting. Audience The target audience will range from new users to power users.It is expected that the vast majority of learners will have at least had some exposure to previous versions of Outlook. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language  more...

Strategic Decision Making Preparing to Make Decisions ...increasing quality and assuring on-time delivery. You are meeting with the Plant a a s other Production Manager, Dean Kramer, and the Compensation Analyst, Robin Carlson, to begin deciding how to best motivate the front-line employees in the upcoming months. Unit 2: Framing Decisions Appropriately (0.5 - 1 hour) Identify the problems decision frames can present.  more...

Strategic Decision Making Making the Right Decision ...n that is in the best interests of Icon. The goal of this meeting is to generate additional options to help ensure the team has the options available to make the best possible decision. Unit 2: Selecting an Option (0.5 - 1 hour) Stop generating options at the appropriate time. Identify the steps for describing the consequences of decision  more...

Six Sigma Deploying Six Sigma In Deploying Six Sigma you will learn the fundamentals of beginning a Six Sigma project. It begins by giving assistance in prioritizing projects and selecting key people before then helping the learner to define, measure, analyze, improve and control the selected process. It also looks at process capability studies and how they should be directed. Learn To  more...

Business Problem Solving The Problem Solving Process ...oblem before the situation gets any worse. Today, you are meeting with the plant's Production Manager, the plant's Quality Control Manager, and the Sales Manager for the I-Grill line. The four of you need to create an information collection plan and identify the root cause of the quality problem. Unit 2: Committing to a Solution (0.5 - 1 hour) Select the parts of the  more...

Business Problem Solving Critical Thinking Info Analysis ...erviews designed to test his or her competencies. In this meeting, Dean Kramer will ask you a number of questions designed to test your knowledge and understanding of problem solving. Unit 2: Quantitative Analysis (0.5 - 1 hour) Identify the steps for creating a trend and pattern analysis. Identify quantitative analysis techniques.  more...

Business Problem Solving Problem Solving Teams ...ving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be able to conduct an effective team meeting, motivate team members, and communicate effectively. Learn To  more...

Goal Setting Reaching Individual Goals ...e end of this unit, you are a graphics team leader who is meeting Bob Carter, Sydney Morrison, and Jeff Harris, new graphics artists who have recently joined your team. You need to explain to your team members the benefits of goal setting and discuss the guidelines for setting effective goals. Unit 2: Setting Goals (0.5 - 1 hour) Identify the characteristics of  more...

Goal Setting Goal Setting Tools for Managers ...manager who has taken over a problematic project. You are meeting with Kathy Benteau, Software Engineer, who, like the other team members, is inexperienced with a project of this scale. Unit 2: Goal Setting with Individuals (0.5 - 1 hour) Identify the characteristics of effective goals. Set effective goals. Identify the  more...

Goal Setting Organizational Goal Setting In ''Goal Setting: Organizational Goal Setting,'' you will learn how to set goals with teams. You will also learn how to set goals for an organization through the use of organizational objectives, statements of values, and vision and mission statements. In addition, you will learn how to implement strategic goals in your workplace. Learn To Help a team develop and  more...

Delegation Understanding Delegation ... Identify the steps for conducting a briefing meeting. Simulation Overview: In the simulation at the end of this unit, you will meet with Tyrell Johnson, Advertising Manager at Icon International, Dina Compton, Marketing Assistant, and Ronald Spear, Marketing Assistant. You are the Brand Manager in Icon's Marketing department. Dina has recently joined your  more...

Delegation The Delegation Process In "Delegation: The Delegation Process," you will learn to implement a delegation process developed around an easy to understand ABC model. By learning and using the model, learners can become much more effective delegators. Learn To To identify guidelines for prioritizing and grouping tasks To identify key issues to consider when  more...

Employee Performance Managing Difficult People ...w: In this simulation, you will be meeting with several of your marketing department's team members to address their difficult personalities. Their attitudes are affecting other employees in the department, as well as the organization's overall productivity. You need to assess the situation and work with the team members to find a solution. Unit 3: Communicating with  more...

Employee Performance Providing Feedback ...w: In this simulation, you will be meeting with several of your employees to discuss their recent job performances. You need to effectively explain issues to these employees while focusing them on their tasks. Unit 3: Delivering Feedback Effectively (0.5 - 1 hour) Begin a feedback session properly. Communicate effectively  more...

Essentials of Management Negotiating Skills ... Simulation Overview: In this simulation you will be meeting with a sales representative from a leading provider of computer software. You want to establish a relationship with their company and negotiate a short-term agreement for the installation and customization of software. Unit 3: Mutually Beneficial Negotiating (0.5 - 1 hour) Counteract strong emotions.  more...

Essentials of Management Succeeding as a New Manager ...s. Conduct a successful first meeting with employees. Follow five guidelines for earning respect from your employees. Respond appropriately to individuals who question your authority. Follow six guidelines that will help you communicate with your employees. Audience Individuals  more...

Value Chain Management Managing a Value Chain ...een chosen specifically to implement this change. You are meeting Keith Collins to make sure you have a good understanding of how to analyze costs, analyze your competitors, and create buyer value. Unit 2: Maximizing Collaboration (0.5 - 1 hour) Identify goals of collaboration in the value chain. Recognize types of relationships between business  more...

Essentials of Management Maintaining a Productive Workplace ...n's Customer Service Representatives. The purpose of this meeting is to address the recent decline in Icon's customer service ratings. As the Associate Vice President of Products and Services, it is your responsibility to help this team resolve any issues that are impeding their productivity. Unit 3: Providing the Support to Stay Productive (0.5 - 1 hour) List the  more...

Conducting Meetings The Meeting Process ...Meetings: The Meeting Process provides participants with a framework for planning, participating in, and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals. Learn To Define and communicate the purpose, objective, setting, and agenda for a  more...

Conducting Meetings Managing a Meeting ...Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting  more...

Conducting Meetings Effective Meeting Communication ...Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate. Use clear,  more...

Change Management Managing Change ...o fill the vacant Director of Marketing position. You are meeting with them and the Director of Human Resources to discuss the perceived effects the change will have on the department and its employees. Unit 3: Monitoring a Change (0.5 - 1 hour) Identify why employees resist change. Manage the tension caused by change.  more...

Change Management Adapting to Change ...w: In this simulation, you will be meeting with Icon International's District Manager, Director of Finance, and Product Manager to discuss a competitor's recent acquisition of a company that is similar to Icon, but has a superior product line. The team will need to identify how the organization is responding to change and apply strategies to manage the endings phase of a  more...

Facilitation The Effective Facilitator ...racteristics and responsibilities of facilitators in team meeting situations. In addition, they will learn the verbal and nonverbal strategies a facilitator can use to ensure full participation among team members and how to properly ask questions, offer feedback, and record information. Learn To Differentiate between facilitation and leadership.  more...

Facilitation The Facilitation Process ...are for a facilitation, the most effective way to guide a meeting, and the best way to achieve sustainable results. Specifically, they will learn how to assess a team's situation and needs, how to apply structural tools to make a meeting successful, and how to ensure that every team member participates. Learn To Apply strategies to help teams move from divergent  more...

Total Quality Management Fundamentals ...orked with Don on previous occasions. Don has called this meeting to make sure that you do not say anything that disagrees with his policies. He also wants to ensure that you are capable of conducting the study to his requirements. Unit 2: Foundations for Total Quality Management (0.5 - 1 hour) Use a Trust Integrity Ethics checklist for laying a quality management  more...

Correcting Performance Problems Identifying Performance Problems ...ch you should ask an HR representative to be present when meeting with an employee with an attendance problem. Approach an employee with whom you need to address an attendance problem. Determine the severity of an attendance problem. Identify the reasons for an attendance problem. Simulation Overview:  more...

Total Quality Management Principles ... Marketing Manager at Icon International. You've called a meeting to try to turn around the results of a recent poll by a leading financial media organization, which found it was bottom of the customer satisfaction table. In response to this, you've set up a focus group to ensure that Icon is in the top 10 for next year's poll. You hope that a small focused team will help to solve the issue of  more...

Correcting Performance Problems Addressing Performance Problems ...w: In this simulation, you will be meeting with Robin Carlson, an account executive for Icon. After meeting several of Robin's customers at a recent tradeshow, you learned that they were unaware of improvements being made to Icon's Uninterrupted Power Source (UPS) products. Keeping existing and prospective customers informed of new features are part of Robin's  more...

Correcting Performance Problems Disciplining Employees ...learn guidelines for conducting an effective disciplinary meeting and how to determine whether you have sufficient cause and evidence to discipline an employee. You will also learn how to prepare for disciplinary action and how to determine whether you need a witness present for a disciplinary meeting. In addition, you will learn the proper way to document and use information about an  more...

Managing Performance Establishing a Peformance Plan ...naging performance, how to conduct a performance planning meeting, and how to document the performance plan. In addition, you will learn how to provide positive and constructive feedback, as well as how to coach your employees throughout the appraisal period. Learn To Conduct a performance planning meeting using the nine-step process.  more...

Total Quality Management Implementation and Tools ... to implement the system, you have been asked to attend a meeting on whether or not the company is ready for this implementation. Also present at the meeting are Barbara Connor, Quality Assurance Director, Don Hamilton, Regional Vice-President of Sales, and Nathan Iverson, an external consultant. Unit 2: Basic Tools of Quality (0.5 - 1 hour) Identify reasons for  more...

Managing Performance The Performance Appraisal Process ...ncorporate self-evaluations into the appraisal process by meeting with an employee. Gather feedback about an employee's performance. Lead an appraisal discussion, given a nine-step process. During an appraisal discussion, follow the guidelines for active listening. Given a eight-step  more...

Managing Performance Overcoming Performance Appraisal Challenges ... encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you can reduce the risk of legal challenge. Learn To Given  more...

ISO 9001 2000 Overview of Standards ...w: In this simulation, you will be meeting Carla Jackson, a Director of Quality Assurance with Icon international, to discuss the benefits and the different standards of ISO, key principles and the steps in the process of a Quality Management System (QMS). Carla will be asking you questions to assess your knowledge of these areas. Unit 2: Preparing for ISO 9000: 2000  more...

Managing the Expert Managing the Unique Needs of Experts ... guidelines for treating Bruce with professionalism. Your meeting will be brief because you are leaving for a two-week vacation later that day. In the second part of this simulation, you will meet with Bruce again three months later. You have been receiving e-mails from Bruce's co-workers complaining of his prima donna attitude. Together, you and Bruce will identify pitfalls of a prima donna  more...

Coaching Communicating with Employees ...a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when confronting an employee. Learn To Demonstrate clear communication by applying appropriate techniques. Interpret nonverbal communication by analyzing body language. Use the four types of questions  more...

Business Ethics Ethical Decision Making ...w: In this simulation, you will be meeting with Kevin Wright, an engineer in Icon's consumer products division. Kevin is your friend and co-worker, and he is meeting with you to discuss an ethical dilemma. He has discovered that several other employees in your department have started an Internet business and have been spending long periods of company time working on it.  more...

Negotiating The Negotiation Process ...President of Software Development. Maggie has called this meeting to discuss the budget for the upcoming fiscal year. You are the product manager of one of Icon's most successful and highest rated software lines. Both you and Maggie realize that the only way to continue making your software successful is to expand your available resources. You believe that with three extra employees and an  more...

Managing Generations in the Workplace Recruitment Retention ...n Icon a a s Human Resources department and he will be meeting with you as part of the orienting process. He will specifically test your understanding of generations in the workplace. Unit 2: Retaining the Generations (1 - 2 hours) Identify incentives to attract and retain potential employees. Identify incentives to attract and retain a  more...

Managing Change Implementing the Change Process ... a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the steps for developing a change vision. Develop a change vision. Identify the  more...

Managing Change Managing Yourself Through Change ... of Finance, and a Product Manager. Your goal during this meeting is to discuss upcoming changes to Icon a a s product lines as well as map out a transition process for these changes. Unit 2: Coping with Uncertainty (0.5 - 1.5 hours) Identify three common emotions experienced during the exploration phase of transition. Identify the negative  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...eed to implement some of the issues discussed during this meeting. Unit 2: Introducing Crisis Management Planning (0.5 - 1 hour) Identify benefits of having a crisis management plan. Identify recommended practices in crisis management planning. Identify questions to ask when forecasting potential crisis situations.  more...

Organizational Crisis Mgmt Managing a Crisis This course focuses on management during and after a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for  more...

ISO 9001 2000 The Auditing Process ... checklist. Develop an opening meeting agenda. Identify three types of Quality Management System (QMS) audits. Identify factors to consider when writing a non-conformance report (NCR). Identify the vital points for managing corrective actions. Audience Members of Corporate Management,  more...

HIPAA Privacy Health Care Employees ... to update the staff on HIPAA and has agreed to join this meeting. You have attended a number of informative HIPAA seminars, but you will require several more training sessions before you are certified by HIPAA. Unit 2: HIPAA Privacy Rule (0.5 - 1 hour) Identify the purposes of the Privacy Rule. Identify what the Privacy Rule requires a covered  more...

HIPAA Privacy Insurers In a HIPAA Privacy and Insurers a you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the insurance industry and its workforce. Learn To Identify how health insurance becomes portable under HIPAA  more...

HIPAA Privacy Business Associates ...ow you and Tom Kennedy, the Claims Repricing Manager, are meeting others to discuss privacy. Unit 3: HIPAA and Notice (1 - 2 hours) Identify characteristics of notice. Identify characteristics of authorization. Identify characteristics of consent. Identify guidelines for dealing with a medical  more...

Project Management Project Scheduling Budgeting ...w: In this simulation, you will be meeting with Icon's Director of Product Development, Ronald Spear. Ronald has many years of experience developing and implementing project schedules, and he will be assessing your knowledge of the CPM and PERT techniques, as well as methods of duration compression. Unit 3: Understanding Financial Issues (1 hour)  more...

Project Management Essentials Controlling Closing a Project Project Management Essentials: Controlling and Closing a Project offers the student an overview of the information required to control project changes, measure project performance, and use project performance reports. The program details steps for accommodating change, actions for controlling the project schedule and budget, and steps for closing a project. Learn To  more...

Project Management Project Communications Management ...nications, including how to conduct an effective kick-off meeting. Learn To: Understand the importance of planning project communications. Understand the importance of distributing information. Understand the importance of reporting project performance. Understand the importance of managing stakeholder communications. Audience: The target audience for this course is  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ...pment being contained in a gigantic glass bottle. In your meeting with Colleen, Drew, and Mildred, you must elicit their expectations for the project, determine their comfort level with risk, and identify the constraints you should be aware of. Unit 2: Stakeholder Communication (0.5 - 1 hour) Identify the steps for developing a formal communication plan.  more...

Advanced Project Mgmt Setting Up a Project Office ...ed some interest in the position, so Paul has requested a meeting to help determine your qualifications. Paul will ask you a series of questions designed to test your knowledge and understanding of the terms associated with project management, as well as the parameters and staff responsibilities of a project office. Unit 2: Key Project Office Functions (0.5 - 1 hour)  more...

Advanced Project Mgmt Portfolio Management ...ce President of Operations at Icon International. You are meeting with the Director of Sales and the Director of Marketing. In recent years, Icon has noticed a decrease in the quality of their customer relationships. There is a proposal for a new client database that will allow the company to improve its customer relationships. The goal of this meeting is to discuss the proposal and how it fits  more...

Project Leadership Leading the Project Team ... : In this simulation, you will be meeting with Icon's Human Resources Director, Lori Myers. In order to help you prepare for your responsibilities leading a project team, Lori will ask you series of questions about the kinds of characteristics, skills, and leadership styles that a good project team leader should exhibit. Unit 2: Prioritizing and Completing Projects  more...

Managing IT Projects Project Planning Execution ...s hoping to find a successor. You have been asked to this meeting to see if you would be a suitable candidate. Unit 2: The Project Management Plan (1 - 1.5 hours) Identify methods for resource scheduling and acquisition. Identify requirements for communication planning. Identify requirements for procurement and  more...

Team Leadership Developing A High Peformance Team ...ardware and Software division. You are having your second meeting to plan for your division's most important trade show, the CST Expo. You will meet with your supervisor, Dean Kramer, Marketing Director, Ronald Spear, Customer Service Manager, and Elizabeth Thomas, Sales Director. You need to follow the steps for building a team communication process. Unit 3: Leading Effectively (1 - 2 hours)  more...

Team Leadership Conducting Productive Team Meetings ...Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Learn To Follow steps to develop a team meeting  more...

Team Conflict Resolving Team Conflict ...ject manager for the VCS, you have been asked to join the meeting to help identify why the team isn't making much progress. You will want to identify and address any conflict that is present within the team. Unit 2: Clarifying Team Conflict (0.5 - 1 hour) Identify different types of team conflict. Identify the effects of destructive and  more...

Team Conflict Working in Diversified Teams ...oining the team as the Public Relations Director. You are meeting to discuss how to market Icon's new Web TVXD (Web Television Exploration Device) in the upcoming Regional Consumer Electronics Show. Specifically, the team needs to address what activities are going to take place at the TVXD booth. Each of your teammates has different ideas about what needs to happen, and this makes conflict  more...

Team Conflict Overcoming Conflict with Communication Team Conflict: Overcoming Conflict with Communication offers the student information for understanding and using communication to resolve conflict in a diverse team. The program covers the communication process, explains strategies for managing conflict, and lists guidelines for effective communication during team conflict. Learn To • List in order the  more...

Team Participation Teamwork Fundamentals ...omer response time. While researching information for the meeting, you discovered that the Processing Department is overwhelmed with customer requests for information. Unit 3: Understanding What to Expect (0.5 - 1 hour) Identify the characteristics of effective goals. Help set appropriate goals. Positively reinforce your  more...

Team Participation Team Communication ...w: In this simulation, you will be meeting with Icon International's Regional Vice Presidents of Sales and the Customer Service Manager. You will be addressing a recent communication breakdown between the sales personnel and the customer service representatives. The miscommunication dealt with a discounted finance charge on corporate loans over $250,000. Subsequently, the  more...

Team Participation Resolving Conflict in Teams ...w: In this simulation, you will be meeting with Carla Jackson, one of Icon's Human Resources Assistants, to discuss team conflict. Through your questions, you will identify the symptoms of conflict, how conflict affects team members, and the relationship between the content and the process of team conflict. Unit 2: The Nature of Team Conflict (0.5 - 1 hour)  more...

Team Participation Decision Making in Teams ...w: In this simulation, you will be meeting with Carla Jackson to discuss team decision making. Through your questions, you will identify the benefits of collective decision making, what thought patterns form the decision making process, and what rules teams should follow when making decisions. Unit 2: The Nature of Team Decision Making (0.5 - 1 hour)  more...

Virtual Teams Communicating Effectively In Virtual Teams: Communicating Effectively in Virtual Teams, participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To  more...

Principles of Marketing Promotion Strategy ...w: In this simulation, you will be meeting with Dean Kramer, Icon's Director of Public Relations. Dean will discuss the fundamentals and essentials of advertising and public relations and the steps for creating an effective advertising campaign, and will ask you a series of questions to test your knowledge of the subjects. Unit 3: Sales Promotions and Personal Selling  more...

Virtual Team Mgmt Developing Virtual Teams ... upcoming public relations project. Your goal during this meeting is to demonstrate your knowledge of virtual teams, including their characteristics, the five types of virtual teams, and the types of technology virtual teams can use. Unit 2: Overcoming the Barriers to Virtual Teams (0.5 - 1 hour) Identify challenges that virtual teams might experience.  more...

Virtual Team Mgmt Managing Virtual Team Relationships ..., you will meet with four team members to hold a start-up meeting. One of the team members is in San Francisco and another in London. You and the two other team members are in Chicago. Icon is introducing a new product line, and your team needs to develop a new trade show display for the new product line. In the meeting, you need to display abilities needed for effective virtual team management  more...

Principles of Marketing Pricing Strategy ...ategies for two video camera products. The purpose of the meeting is to develop initial recommendations to present to the Vice President of Marketing, Brian Smith. You will need to use your knowledge of pricing strategies and objectives to create recommendations. Unit 2: Determining Price (0.5 - 1 hour) Choose the options to establish different prices for different  more...

Virtual Team Mgmt Coaching Virtual Team Members ... first part of the simulation, you will lead the start-up meeting and will need to take actions that can prevent conflict on the team. During the second part of the simulation, you will meet with the team several weeks later and will need to follow the six steps for developing and implementing solutions. Unit 2: Coaching for Performance on a Virtual Team (0.5 - 1 hour)  more...

Project Teams Participating on a Project Team ... Resolve conflict in a project team meeting. Reach a consensus in a project team meeting. Listen actively during a project team meeting. Recognize the guidelines for being an active listener. Audience Project team members, team members, and team leaders who are interested in learning  more...

Project Teams Applying Team Building Techniques ...and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly. Give feedback to a project team member. Express yourself assertively. Recognize types of power. Conduct an effective  more...

Principles of Marketing Writing a Marketing Plan ...fencing system, tentatively named Stay Spot Stay. In this meeting with Kristen Anderson, a Market Research Analyst, and Bruce Madison, the Product Manager for the system, you'll need to outline the elements of the product's marketing plan. As the Marketing Manager for this product, you'll need to lead the team in developing possible marketing strategies and explain the importance of market  more...

Project Teams Building a Project Team ... Set ground rules during an informational meeting. Identify the expected result of a project team. Set team goals. Identify the five language characteristics listed in the TRUST acronym. Encourage better communication within your team. Audience Project managers,  more...

Brand Management Fundamentals of Brand Management ... In this simulation, you are a member of a project team meeting to discuss the future of one of Icon's brand of household cleaners, Can-O-Shine. At its inception it was very successful. Its marketing campaign and branding appealed to people in the 1960's. Over time, though, the brand was unable to attract future generations. Your team was assembled to discuss whether to leave the brand  more...

Cross-Functional Teams Cross-Functional Team Development ... Conduct and facilitate a cross-functional team meeting. Complete a Gantt chart. Use the steps for team decision making to reach a consensus decision. Use the elements for the TEAMGOALS acronym to resolve a challenge. Use team effectiveness and peer review surveys to evaluate a  more...

Brand Management Building Brand Equity ...umers are not accepting the digital audio player. You are meeting with Don Hamilton and Kelly Landry to discuss ways to make this brand as successful as it has the potential to be. As the new Brand Manager, you must find a way to increase the equity of the Platinum brand. Your goal is to present ideas on how to increase brand equity by increasing brand awareness and improving brand image.  more...

Administrative Assistant Skills Understanding Basic Skills ...l Learning Time 2 to 4 hours Objectives Unit 1: Meeting Your Job's Demands (0.5 - 1 hour) Select the guidelines for organizing your work area. Select the guidelines for handling mail. Select the guidelines for filing paper-based documents. Select the components you should consider when  more...

Essentials of Business Law Contract Law Essentials of Business Law: Contract Law offers the student an overview of contract law essentials. This program identifies the elements of contract formation, classifications of contracts, and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration, validity, illegality, the statute of frauds, third-party rights, and breach of  more...

Essentials of Business Law Cyberlaw ...perations. As a newly hired Web Marketing Assistant, your meeting is standard procedure and provides employees an opportunity to review basic legal issues in cyberspace. Jessica will ask you a series of questions designed to reinforce your understanding of the subject and prepare you to deal with the issues as they relate to your new position. Unit 2: Conducting Business in Cyberspace (0.5 -  more...

Administrative Assistant Skills Excelling as an Admin Assistant In Administrative Assistant Skills: Excelling as an Administrative Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with  more...

Organizational Learning Developing a Knowledge Mgmt System ... are the Product Development Manager at Icon. You will be meeting with fellow department managers Mary Winford, Roger McAllister, and Ronald Spear. Icon's executives have determined that, in order to reach and maintain the company's desired productivity standard, a knowledge management system should be developed. Your goal for the simulation is to follow the process for drafting a KM strategy  more...

Brand Management Managing Brand Equity ...e great, and be available at a reasonable price. At prior meetings your team has tentatively approved your idea. If you are successful, your team has indicated that your hard work will result in your being promoted to Product Manager for Carb-AR. Unit 2: Measuring Brand Equity (0.5 - 1 hour) Select the factors you should measure when conducting a brand assessment.  more...

Organizational Learning Deploying a Knowledge Mgmt System ..., you are manager of Human Resources with Antigua and are meeting with Carol Chung, Editor in Chief of Global Book Encyclopedia, Ronald Spear, one of Icon a a s Integration executives, and Amanda Douglas, project manager for Icon a a s Marketing department. In this meeting, you will follow the six steps to develop a pilot project effectively. Unit 2: Leading Knowledge Management  more...

Operations Management Fundamentals of Operations Management ...rocess have been made. As Director of Operations, you are meeting with Nancy and Dean to examine the existing productions process and look for ways to make improvements that will return costs to previous levels. The three of you need to utilize quality management tools to define and evaluate the updated process. Unit 3:Developing Operation Strategies (1 - 2 hours)  more...

Conducting Meetings Series The Conducting Meetings Series includes the following courses: Conducting Meetings: The Meeting Process Conducting Meetings: Managing a Meeting Conducting Meetings: Effective Meeting Communication To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Achieving Success Without Authority Focusing on Results ... Identify the guidelines to initiate an effective team meeting. Audience This series is aimed at all employees in supervisory or management positions, or otherwise. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Strategies  more...

Self Development Balancing Your Personal Professional Life ...w: In this simulation, you will be meeting with Louis Scott, one of Icon's Human Resources Assistants. Through your questions, you will learn what signs indicate imbalance in your life, what elements make up a balanced life, and what obstacles can prevent balance in your life. You will also identify why you need to examine your priorities, why you should be concerned  more...

Business Etiquette Communicating in Today s Workplace ...iquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone correctly. Identify the guidelines for becoming a good  more...

Advanced Business Comm Guidelines for Effective Comm ...ology, managing, planning, and conducting executive-level meetings. In addition, you will learn about giving guidelines for creating audienced-centred messages, and about the use of transitions. Learn To To identify the guidelines for developing your communication approach. To identify the steps in the communication process. To identify the problems that may occur in  more...

Managerial Leadership Leading Through Change ...re unsure of how their jobs will be affected. You will be meeting with Dean Kramer, the Engineering Manager, Deborah Cowan, the Sales Manager, and Marcus Robinson, the Technical Support Manager. You will need to effectively communicate news of the change and ease their concern regarding the situation. Unit 2: Motivating Employees Through Planned Change (0.5 - 1 hour)  more...

Frontline Leadership Knowledge in the Workplace ...vision in Chicago. You are in charge of an upcoming sales meeting that is being held to educate the Division's corporate sales teams on Icon's latest corporate software packages. The goal of the meeting is to give the sales teams enough information about the packages so they can efficiently promote the software systems to their clients. Unit 2: Encouraging Knowledge Exchange (0.5 - 1 hour)  more...

Motivation Fostering Employee Motivation ... has spent less time in the office. Although she is still meeting the minimum requirements, you are concerned about her decrease in motivation. As her manager, it is your responsibility to meet with her and determine the reason for her recent lack of motivation. You should also encourage her and help her set goals and objectives that will help her regain her motivation. Unit 2: Determining  more...

Motivation Motivating Through Rewards Recognition ...on the role of a Customer Service Supervisor. You will be meeting with Bernard Chan, a representative with an excellent performance record. It is your responsibility to reward Bernard in a way that will motivate him to maintain a high level of performance. Unit 2: How Rewards and Recognition Can Work for You (0.5 - 1 hour) Choose examples of how rewards and  more...

Motivation Empowering to Increase Motivation ...the level at which it empowers its employees. Caroline is meeting with all of the managers in the division to ensure that everyone is familiar with the role empowerment plays in the workplace. She will ask you a series of questions about the characteristics you should look for in organizations that value empowerment and the benefits those organizations and their employees' experience because of  more...

Executive Level Leadership Becoming an Executive Leader ... Apply personal and organizational focus in a team meeting where goals are established. Use specific methods to help you identify your goals as an executive level leader. Sequence the steps to take when translating a vision into action. Identify the benefits of a personal leadership plan.  more...

Executive Level Leadership Change The Executive Leader ...ating divisions into a single, expanded unit. You will be meeting with Drew Canfield, John Cunningham, and Mary Aberdeen, three of Icon's executive level leaders. To complete the simulation, you must effectively communicate the reasons for the change, as well as when and how the change will take place. Unit 2: Change and Organizational Culture (0.5 - 1 hour) Define  more...

Negotiating Advanced Negotiation Tactics ...rview: In this simulation, you are meeting with Janet Porter, the Purchasing Manager for Appleton, Inc., and Marcus D'Angelo, Appleton's Computer Network Manager. As a Communications Consultant at Icon's Computing Hardware and Software Division, you have been working with Janet and Marcus on Appleton's purchase of one of Icon's video-conferencing systems. Paul White, one  more...

Mentoring Implementing a Formal Mentoring Program ...miliarize departmental heads with the new policy, you are meeting with Ronald and Mary to help them understand what mentoring entails. Your goal is to convince them of the importance of establishing a mentoring program by explaining the benefits of a program, answering their questions, and helping them see what all can be accomplished through mentoring. Unit 2: Developing a Mentoring Program  more...

Operations Management Operations Management Tools ...he second part of this simulation, you will have a second meeting with Deb and Nathan to solve some of the logistical problems created by the expansion of business hours in Icon a a s Technical Support department. It is your responsibility to apply the steps for problem solving to operations management decisions in order to accommodate the change. Unit 2: Transportation Models and  more...

Mentoring Developing Your Mentoring Skills ...w: In this simulation, you will be meeting with Roger McAlister, a Sales Manager; Jessica Stone, a Marketing Team Leader; and Ronald Spear, a Manager in the Marketing department. There has been a great deal of discussion about establishing a mentoring program in the department, and this team is meeting to determine if mentoring is a feasible idea. If everyone agrees to  more...

Mentoring Using a Mentor to Your Advantage ...rview: In this simulation, you are meeting with Janelle Hollander. Janelle has been identified as a top talent in her two years at Icon, and her supervisor has recommended that she participate in the company's Mentoring for Excellence program. However, Janelle had a negative experience with a mentoring program at her last place of employment and is reluctant to take part  more...

Organizational Behavior Organizational Dynamics for Individuals ...ze the types of power that you and David are using. After meeting with David, you will have a short meeting with Nancy to discuss David and any OB dependent variables that David is demonstrating that might be affecting his behavior. Unit 2: Foundations of Individual Behavior (0.5 - 1 hour) Identify the five areas of personality that affect employee performance.  more...

Project Leadership Overcoming Obstacles ...yles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders within an organization. Learn To Identify reasons why communication within a project team can fail.  more...

Project Leadership Overcoming Obstacles ...ur ear. As a result, sales began to slow down. In today's meeting, you tell the Product Design team a a Nancy Hurst, Ronald Spear, and Don Hamilton--that the X3 needs to be redesigned. Your job is to help the team deal with and, eventually, accept the change to a less complex, more usable phone. Unit 2:Recognizing and Reducing Team Stress (0.5 - 1 hour) Identify  more...

MS SharePoint Portal Server 2003 Introduction for Users In this course, you will learn about the basic features of SharePoint Portal Server (SPS) 2003. You will also learn about the basic customization aspect of SPS 2003 and Windows SharePoint Services (WSS). Finally, you will also learn to work with SPS 2003 and WSS features. Learn To: Identify features of SharePoint Portal Server (SPS) 2003. Identify new features of SharePoint Portal  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...in the team. Your boss, Katherine Cavanaugh, has called a meeting to ensure that your project will be more successful. Unit 3: Team Support (1 - 1.5 hours) Identify two types of communication channels. Identify options for communicating your message. Identify barriers to communication. Identify strategies for overcoming communication barriers. Identify guidelines for holding  more...

Moving from Technical Professional to Mgr Managing the IT Dept ...n Overview: As project manager, you have called an urgent meeting to discuss the problems facing the IT department. The department has undergone many changes recently and is running behind in many areas. It has been decided to set up a new help desk to create a more structured approach to dealing with system downtime and disaster recovery. You are meeting with Mike Miller, Team Lead for the new  more...