From Serebra Learning Corporation
Project Management: The Fundamentals 


Participants in
Project Management:
The Fundamentals will understand the importance of project management and learn to differentiate between product and project management. They develop an understanding of the roles and responsibilities of the project manager, the various aspects of the project environment, and the importance of developing a quality project team. In addition, they become familiar
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Project Management: Scope 


In
Project Management:
Scope, project managers learn about the importance of project scope in managing the project management process. They learn how to develop a project charter and write the scope statement for a project. In addition, they learn how to develop, organize, and use a work breakdown structure (
WBS).
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Diversity: What Managers Should Know 
In
Diversity:
What Managers Should Know, participants acquire the knowledge and skills to welcome and manage a diverse workforce. Participants review what diversity is and how it influences relationships between co-workers. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to maximize the advantages of
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Microsoft Outlook 97 - Part 2 
This course is the second of a two part series which will cover the skills necessary for the
Expert User certification exam. The unique
Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a
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Microsoft Outlook 98 Fundamentals 
This course provides participants with the fundamental skills to use
Outlook 98 on a daily basis in their workplace. Students will learn how to perform basic communication and personal organization tasks within Outlook 98.
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Microsoft Outlook 2000 Proficient User 
This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries.
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Microsoft PowerPoint 97 Advanced 
The units in this course will introduce you to some advanced features of
PowerPoint as you enhance and customize charts, embed and link data, insert movies, sound, and hyperlinks, use slide show features such as animating charts and adding sound to customize a slide show, and work with special PowerPoint features such as exporting a presentation to
35mm slides, saving a presentation for use on the
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Conducting Effective Sales Research Meetings 
...your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (
SAS) research meetings. You'll start by learning how to prepare for an effective
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Delivering High-Impact Sales Presentations 
...meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (
SAS) approach--presentation. First, you'll learn
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Effectively Using Customer-focused Research Meetings 
...unication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired information. And finally, you'll learn how to effectively close and
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Delivering High-impact Territorial Account Sales TAS Presentations 
...ch--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale for you. First, you'll learn how to plan and develop a high-impact
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Territorial Account Sales Skills Simulation 
...nary research on this company and then request a research meeting with a contact there. Then you will try to develop this contact into a coach in the hopes of enlisting her help in getting past a gatekeeper to gain access to your target account's decision maker. If you gain access to the decision maker, you will need to emphasize your company s business fit with
Wine Cellar of
California, and
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Planning Your Field Sales Approach 
...pproach provides practical tools for determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with each. This course demonstrates how to generate effective account profiles, emphasizing
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Excellence in Internal Customer Service 
In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning
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Working With Internal Customers 
...iness. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially secure. Giving
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Essentials of External Consulting 
... communication and listening, presenting, report-writing, meetings and negotiation. Combining this with, in equal measure, qualities of leadership, creativity, and emotional intelligence. In this course, you'll find out more about the role of an external consultant. You'll also see how, with the key skills and qualities, you can deliver outstanding performance to clients, guaranteeing they'll
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Internal Consulting Skills 
What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your
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Creating Effective Contracts 
When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting
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Project Teams Building a Project Team 
Project
Teams:
Building a
Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Project managers, manager, and supervisors who are interested in learning more about how to build project
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Project Planning 
In the early planning phases, project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for
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Project Management Executing a Project 


Project
Management:
Executing a
Project, is the sixth of eight courses in this curriculum. After the completion of this course you will be able to identify the four goals of a project start-up meeting, identify the five guidelines of effective team leadership and provide balanced project communications. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful
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Effective Telephone Techniques 
This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology
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Planning Effective Business Meetings 
...meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your meetings. It will help you
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Leading Effective Business Meetings 
...meetings held every day in the
United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired of your meetings ending up like
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Participating Effectively in Business Meetings 
...meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made
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Enhancing Your Listening Skills 
... surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems,
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An Essential Guide to Giving Feedback 
...one within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course
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E-mail and Organizational Communication 
E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for
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Improving Your Cross-cultural Communications 
Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural
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Reviewing Performance 
...an and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they are planned. Sometimes, a manager will have to tell an employee that his performance isn't good enough--despite all earlier efforts. This course gives sound practical advice about how to handle the appraisal of someone who is a consistently poor performer.
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Continuous Performance Assessment 
... see. The second stage is changing the annual performance meeting into ongoing communication about performance between the manager and employee. The manager must review and monitor performance, and respond to it by motivating the effective worker and helping the less successful worker. In this way, performance appraisal becomes one of the major managerial tools. Then, and only then, is the
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Team Leadership Conducting Productive Team Meetings 
...Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Managers and team leaders who want to conduct productive team meetings. It is
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Coaching Trends 
...e. But when coaching teams, you'll need to run an initial meeting, set boundaries, and deal with team tension. In order for coaching to improve the bottom line for your organization, you must display an ongoing commitment to coaching. Coaching works in all directions--consider upward and peer-to-peer coaching--which is one of the reasons it is so powerful. Total confidentiality and life
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Coaching Personalities and Teams Simulation 
You are a marketing manager for
Dulce Confections, a leading maker of chocolates and other fine candies. Due to changing consumer tastes and an increase in the average age of
Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the
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Developing Employees HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet
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Exit Interviewing Skills The Termination Process 
Exit
Interviewing:
The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a
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Advanced Administrative Support Simulation 
...ted when
Maxine turned you down for a promotion. During a meeting with Maxine, you'll have the opportunity to find out to why she didn't promote you. You'll need to listen actively and effectively to her constructive criticism. Also, you will need to deal with this criticism like a professional. After the meeting, maintaining a positive attitude and avoiding the influence of negative people are
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Administrative Functions 
Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you
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Six Sigma Team Dynamics and Performance 
Yogi
Berra once said, "The other teams could make trouble for us if they win."
While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the
Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process
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Creating a Marketing Campaign 
Your marketing plan has been approved
Now you need to get the job done. How you execute your plan is as crucial as the plan itself. In this course, you'll learn about tactical marketing tools needed to put your plan into gear and create your marketing mix. These include branding, packaging, promotions, publicity, advertising and merchandising. Managers and team leaders with responsibility for
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Win2000 Netwk Infra Design Prep for W2K Netwk Serv Infra 
...lationships and the features in
Windows 2000 that help in meeting these requirements. Further, the course deals with IT management structure, including desktop management, network management, and data center management. User and resource distribution, current hardware and application requirements, the network performance requirements of an organization, and disaster recovery are also covered in
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Microsoft Outlook 98 Basic 
The
Microsoft Outlook 98 Basic course introduces you to the basic features of
Microsoft Outlook98, which is an integrated information management program that helps you communicate with others and organize your personal and business information. As you work through each unit in the course, you will learn how to create and send electronic mail (also called e-mail), respond to e-mail messages,
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e-Mail and Browsing 
During the last century, the telecommunications industry underwent many technological changes that improved the way in which we interact with each other. However, if we measure the impact of all these technologies, the
Internet has certainly had the maximum effect on our communication methods. The Internet enables a number of people to access and use certain resources at the same time. It provides
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Financial Management - Financial Planning and Forecasting 
This course will provide a basic introduction to financial planning and forecasting and how this process is important in the firm meeting its financial goals. We will describe the planning process (also known as budgeting) and how the plan once established is implemented.
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Lotus Notes 4.6 Mail 


This course is designed to provide students with the skills and knowledge of
Lotus Notes and discusses the relationship between database, documents, forms and views.
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Sales Skills: Effectively Closing a Sale 
In
Sales Skills:
Effectively Closing a
Sale you will learn how to focus on clients' key issues when speaking to them why product demonstrations are beneficial and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals how to respond to resistance and what to do if a sales meeting becomes uncomfortable. In addition you will learn when to close
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Conducting Meetings: Managing a Meeting 
Conducting
Meetings:
Managing a
Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis brainstorming and decision making in a meeting as well as techniques for fostering creative thinking and for managing conflict among meeting participants.
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Facilitation: The Facilitation Process 
In
Facilitation:
The Facilitation Process participants will learn the importance of and the correct way to prepare for a facilitation the most effective way to guide a meeting and the best way to achieve sustainable results. Specifically they will learn how to assess a team's situation and needs how to apply structural tools to make a meeting successful and how to ensure that every team member
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Managing Performance: Overcoming Performance Appraisal Challenges 
In
Managing Performance: Overcoming Performance Appraisal Challenges you will learn how to encourage regular communication how to conduct a status meeting and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition you will learn about the laws governing the appraisal process so you can
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Correcting Performance Problems: Disciplining Employees 
...learn guidelines for conducting an effective disciplinary meeting and how to determine whether you have sufficient cause and evidence to discipline an employee. You will also learn how to prepare for disciplinary action and how to determine whether you need a witness present for a disciplinary meeting. In addition you will learn the proper way to document and use information about an employee's
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