Online Meetings eLearning - Training Resources

Team Management - Leading Teams ...r are, team communication, and how to hold effective team meetings. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Leading Teams In this course, you will learn about the selection of a team leader, what team leaders need to know, and what  more...

Managing Meetings ...Meetings will help you to shape the way your team communicates and works together. It will equip you with techniques to make the best of any challenging people and situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and  more...

Taking Off In Travel - Instructor Led This course provides an overview of the basics of the travel industry and career opportunities available. Enjoy a fun, realistic presentation of: air travel, car rentals, hotel accommodations, rail travel, tours, and cruises. Group travel, incentive travel, meetings and conventions, in-bound tourism, international travel and niche travel are also discussed. There will be opportunities for learning  more...

Office XP (2002) Intermediate ...acts and messages, archive mail, and work with events and meetings. Customizing worksheets by changing worksheet attributes, using lists to store and organize worksheet data, and using functions in financial and logical formulas are some features that Microsoft Excel will teach the students. Microsoft Access will show students how to use tables, queries, forms, reports, and data access pages.  more...

Microsoft Outlook 2002 Level 2 This course covers intermediate skills for Microsoft Outlook 2002. Students will learn how to assign categories to mail messages, propose alternate meeting times, and send task status reports. This course covers intermediate skills for Microsoft Outlook 2002. Topics covered include working with signatures, using the Personal Address Book and specialized mail features, categorizing contacts and  more...

Lotus Notes 5.0 Level 1 This introductory course will teach students the basic features of Lotus Notes 5.0. They will learn to send and receive e-mail, as well as schedule appointments and write to-do lists. This introductory course will teach students the basic features of Lotus Notes 5.0 so they can easily send and receive e-mail and manage databases. Specifically, students will learn the basics of sending and  more...

How To Master Supervision ...acking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This bundle addresses four critical competence areas,  more...

Doing Business in China ...ed to the culture of China, including greetings, business meetings, and dining. Each lesson includes a video overview to quickly present the most important facts. The student will have access to this course for 1 year. This self-directed course can be completed as quickly as you care to. Doing Business in China In everyday business, it?s more and more common to meet, hold conference calls, and  more...

Doing Business in India ...ed to the culture of India, including greetings, business meetings, and dining. Each lesson includes a video overview to quickly present the most important facts. The student will have access to this course for 1 year. This self-directed course can be completed as quickly as you care to. Doing Business in India In everyday business, it?s more and more common to meet, hold conference calls, and  more...

Accounting In An Hour ...nfirms you?re not able to contribute as well as others at meetings where finance is discussed. You?ll never be counted on to give a meaningful financial opinion?and that relegates you to second-tier status in the minds of your colleagues and superiors. In just one hour, your can learn what it takes to make a profit! Accounting In An Hour? is the acclaimed 60-minute course for non-financial  more...

Leading Effective Meetings Course description -- Meetings, meetings, meetings. You cana t live with them and you cana t live without them. Make sure that the meetings you lead are organized, focused, and productive. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.  more...

Conducting Effective Sales Research Meetings ...your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. You'll start by learning how to prepare for an effective  more...

Effectively Using Customer-focused Research Meetings In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired  more...

Communicating in Sales Teams You already recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed at every level  more...

Prepare for Success The success of any executive-level sale is founded on the preparation that is completed before contact is made. Identifying what is likely to be required, and having that planned or in place in advance of the sale, are marks of a true professional. Based on practical methods and techniques, this course takes you through the initial stage of an executive-level sale, and shows how best to prepare  more...

Process Management Skills Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the  more...

Leadership Development for Technical Professionals Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as  more...

Performance Reviews ...ally worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they are planned. Sometimes, a manager will have to tell an employee that his performance isn't good enough--despite all earlier efforts. This course gives sound practical advice about how to handle the appraisal of someone who is a consistently poor performer. Appraisees aren't always  more...

The Facilitator Role ...meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or autocratic groups. Identifying the skills, attitudes  more...

Facilitating Meetings and Work Groups ...nd other pitfalls of work groups so you can approach your meetings without dread. You will start by identifying different types of groups: internal, external, on going, single-purpose and their characteristics. By knowing whom you are going to be facilitating and the inherent group characteristics, you will be able to prepare for the meeting, establishing clear expectations and a realistic  more...

Facilitative Tools and Formats Offering Options ...amine the advantages and disadvantages of co-facilitating meetings and work groups. With that knowledge, learn to divide and coordinate who's going to do what. Gain the ability to establish boundaries for each of the facilitators and determine the most effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that  more...

How to Work with Aggressive People ... way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to  more...

Essentials of External Consulting You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly  more...

Internal Consulting Skills What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your  more...

Etiquette at the Business Meeting ... etiquette required at the business meeting? Indeed, such meetings have their own set of rules. Did you know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are considered proper for all formal meetings? Did you realize that at a business lunch, small talk should be reserved for the period before the food has been ordered?  more...

Planning an Effective Business Meeting ...meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your meetings. It will help you  more...

Leading an Effective Business Meeting ...meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired of your meetings ending up like  more...

Participating Effectively in a Business Meeting ...st every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion and with reasonable speed, and activities are focused on desired results. Good meetings help generate enthusiasm for a project, build  more...

Enhancing Listening Skills Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your  more...

Advanced Business Communication - Enhanced Business Communication In the Advanced Business Communication: Guidelines for Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of  more...

Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the  more...

Project Leadership - Communicating Within a Project Team Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders  more...

Team Leadership - Conducting Productive Team Meetings Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings.  more...

Project Teams - Applying Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings.  more...

Six Sigma Team Dynamics and Performance Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process  more...

Communicating with Power and Confidence ...roofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of achieving upward mobility in their workplace. Administrative assistants can earn more  more...

Administrative Functions Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you  more...

Managing the Expert - Understanding Experts Managing the Expert: Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts.  more...

Lotus Notes R5 Managing and Sharing Information Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage  more...

Lotus Notes R5 Managing and Sharing Information Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web  more...

Lotus Notes R5 Calendaring and Scheduling ...r; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display the Lotus Notes R5 calendar and provide access to a calendar. Work with appointments and alarms. Schedule and manage meetings and resources. Integrate the calendar with other Notes applications. C ontent Emphasis  more...

Lotus Notes R5 Calendaring and Scheduling ...r; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display the Lotus Notes R5 calendar and provide access to a calendar. Work with appointments and alarms. Schedule and manage meetings and resources. Integrate the calendar with other Notes applications. C ontent Emphasis  more...

Outlook 2000 Proficient User ...and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. L earn To: Arrange meetings and contacts. Record tasks, journal and notes entries. Integrate and customize Outlook 2000. C ontent Emphasis Skills-Based A udience This course is intended for end users  more...

Brand Management Developing a Brand Strategy ...ies and aid in preparing presentations for marketing team meetings. They have been assisting you in getting ready to report to the marketing staff on your brand's competitors and to present your analysis of the Qualera brand. In this simulation, Jennifer and Matt will brief you on their findings, and you must answer their questions about defending brand equity, and explain how a brand vision is  more...

Sales Management Leading a Sales Team ...d. In addition, you will learn steps for conducting sales meetings and the best method for setting goals in the meetings. Learn To Identify the steps for choosing the best territory strategy. Identify the types of forecasting approaches. Identify the four factors to consider when making a sales forecast.  more...

Managing Business Risk Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences  more...

Lotus Notes 6 Moving to IBM Lotus Notes 6 ...es, and working with the Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of information using bookmarks, and a unit on the features of document creation, for example, table use and customization, the use of sections,  more...

International Business Essentials The Global Business Environment ...nationally. She will show you several different videos of meetings that have taken place between Icon and some of its international business partners. She will ask you to identify the cultural orientation you see being displayed, and what is the appropriate way to respond to that orientation. Unit 2: Foreign Exchange (0.5 - 1 hour) Identify the functions of the foreign exchange market.  more...

International Business Essentials Conducting Business in Europe ...to successfully communicate, and how to conduct effective meetings and presentations in each country. The program also covers how different cultural orientations may affect negotiations, appropriate and inappropriate gestures, and the kinds of information valued in meetings and presentations. Learn To: Identify historical, political, and religious characteristics of Germany. Follow  more...

Self Development Motivating Yourself to Perform In Self-Development: Motivating Yourself to Perform, managers and employees learn how to apply strategies that enable them to overcome procrastination. They also learn how to apply self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination.  more...

Outlook XP Fundamentals ...r one-to-one, as well as group contacts and for arranging meetings and appointments through Microsoft Outlook. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 programs and be familiar with Windows 9X or later. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

Outlook XP Proficient User ...look. The course covers the advanced skills of scheduling meetings, Tasks, and working with Outlook Journal and Notes. Learn To • Plan a single meeting by inviting attendees and booking a resource. • Plan a recurring meeting. • Invite an additional attendee to a scheduled meeting. • Identify features of the Tasks folder. • Create a single task. •  more...

Outlook XP Expert User ...o-one, as well as group contacts as well as for arranging meetings and appointments through Microsoft Outlook. Microsoft Outlook 2002 Expert User requires a higher level of skill as it presupposes some familiarity with the software. Learners for Expert User should have taken Microsoft Outlook 2002 Fundamentals (74070) and Microsoft Outlook 2002 Proficient User (74071). Content Emphasis  more...

Self Development Improving Your Memory ... Identify cues that can trigger your memory about meetings and appointments. Recognize techniques to remember numbers. Identify actions that can help you overcome absentmindedness. Recognize the steps for remembering names. Identify types of mnemonic devices. Differentiate  more...

Time Management Overcoming Challenges .... The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and overcoming personal time wasters. Learn To Identify guidelines for minimizing interruptions from visitors. Follow steps for making meetings more productive. Follow steps to distinguish  more...

NetMeeting ...lines are given for managing calls, attending and hosting meetings, using audio and video, and using Chat and Whiteboard. Coverage is also given to file and program sharing procedures in NetMeeting. Learn To To identify features of NetMeeting. To identify methods for managing calls in NetMeeting. To  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ...information about organizing and attending cross-cultural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify items that are acceptable to bring to a cross-cultural meeting. Follow  more...

Exit Interviewing Skills The Termination Process ... Identify the steps for conducting termination meetings. Conduct a termination meeting. Audience HR Managers and other managers in a company who are responsible for conducting exit interviews. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Outlook 2003 Proficient User ...ions for working with search folders. Unit 2: Calendar, Meetings, and Printing Options (1.5 - 2 hours) Identify options in the Appointment window. Identify options in the Calendar Options dialog box. Schedule a meeting. Identify options for responding to a meeting request.  more...

Conducting Meetings The Meeting Process ...Meetings: The Meeting Process provides participants with a framework for planning, participating in, and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals. Learn To Define and communicate the purpose, objective, setting, and agenda for a  more...

Conducting Meetings Managing a Meeting ...Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting  more...

Conducting Meetings Effective Meeting Communication ...Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate. Use clear,  more...

Facilitation The Facilitation Process ...umes the role of a facilitator during product development meetings, so she would like to pass on her knowledge of facilitation to you. Through your questions, you will learn the differences between groups and teams, how to transition between divergent and convergent thinking, and the process you should use when facilitating a team. Unit 2: Preparing to Facilitate (0.5 - 1 hour)  more...

Managing the Expert Understanding Experts ... setting career goals, and leading performance evaluation meetings with experts. Learn To Assess an expert's skills. Identify the most appropriate method for recruiting an expert in a given situation. Help an expert overcome burnout. Identify the steps for setting an effective  more...

Coaching Communicating with Employees ...a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when confronting an employee. Learn To Demonstrate clear communication by applying appropriate techniques. Interpret nonverbal communication by analyzing body language. Use the four types of questions  more...

Team Leadership Conducting Productive Team Meetings ...Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Learn To Follow steps to develop a team meeting  more...

Virtual Teams Participating in Virtual Meetings ...Meetings, participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition, participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building activities to enhance relationships  more...

Project Teams Applying Team Building Techniques ...and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly. Give feedback to a project team member. Express yourself assertively. Recognize types of power. Conduct an effective  more...

Cross-Functional Teams Cross-Functional Team Development ... Identify the four steps for communicating outside of meetings. Identify the seven steps for facilitating a team meeting. Facilitate a team meeting. Simulation Overview: In this simulation, you will be meeting with Monica Washington, Icon's Sales Manager, Terry Jones, the Marketing Manager, and Drew  more...

Brand Management Managing Brand Equity ...e great, and be available at a reasonable price. At prior meetings your team has tentatively approved your idea. If you are successful, your team has indicated that your hard work will result in your being promoted to Product Manager for Carb-AR. Unit 2: Measuring Brand Equity (0.5 - 1 hour) Select the factors you should measure when conducting a brand assessment.  more...

Lotus Notes 6 Moving to IBM Lotus Notes 6 ...es, and working with the Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of information using bookmarks, and a unit on the features of document creation, for example, table use and customization, the use of sections,  more...

Conducting Meetings Series The Conducting Meetings Series includes the following courses: Conducting Meetings: The Meeting Process Conducting Meetings: Managing a Meeting Conducting Meetings: Effective Meeting Communication To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Virtual Teams Series The Virtual Teams Series includes the following courses: Virtual Teams: The Fundamentals Virtual Teams: Communicating Effectively Virtual Teams: Participating in Virtual Meetings To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Team Leadership Series The Team Leadership Series includes the following courses: Team Leadership: Developing a High Performance Team Team Leadership: Conducting Productive Team Meetings Team Leadership: Promoting Your Team a a s Effectiveness To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Business Etiquette Communicating in Today s Workplace ...iquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone correctly. Identify the guidelines for becoming a good  more...

Advanced Business Comm Guidelines for Effective Comm ...ology, managing, planning, and conducting executive-level meetings. In addition, you will learn about giving guidelines for creating audienced-centred messages, and about the use of transitions. Learn To To identify the guidelines for developing your communication approach. To identify the steps in the communication process. To identify the problems that may occur in  more...

Project Leadership Overcoming Obstacles ...yles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders within an organization. Learn To Identify reasons why communication within a project team can fail.  more...

Moving from Technical Professional to Mgr Series Managing Personnel This course teaches key skills for team building, team leadership and team management. It begins with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development, training and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To:  more...