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How To Master Supervision on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilitiesa leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER more...
Leading Effective Meetings on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Meetings, meetings, meetings. You cana t live with them and you cana t live without them. Make sure that the meetings you lead are organized, focused, and productive. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. more...
From Serebra Learning Corporation
Leadership and Team Development: Managing Meetings on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...meetings. For many, they take up a significant part of every working week. Many meetings are costly failures, achieving little more than frustration and de-motivation for those attending. Yet, successful meetings can achieve a tremendous amount and be one of the major driving forces in successful organisations. This course provides you with a tool kit for making your meetings more successful more...
Managing People : Planning a Meeting on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Meetings are opportunities: to share information, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course looks at how to make the most of every business meeting through planning and preparation. It will help you decide more...
Managing People : Leading a Meeting on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Meetings are opportunities: to share information, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course shows you how to make the most of every business meeting. It will help you become a dynamic and effective leader whose more...
Managing People : Following up a Meeting on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Meetings are opportunities: to share information, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course will help you make the most of every business meeting. It will show you how to successfully follow up on your meetings more...
Face to Face Communications : Making a Contribution to a Meeting on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...formed into realities when they're shared and understood. Meetings are the primary tool businesses use for group communication. This course shows you how to make meetings as productive as possible. It demonstrates how careful preparation ensures you get the best out of meetings and shows how you can make a positive contribution by understanding your role and making the most of the opportunities more...
Project Management: Communications on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In this program, participants develop the skills they need to create or open communication channels and disseminate project information in an effective and timely manner. They learn how to develop a communication management plan and acquire techniques for improving the communication of information. more...
Microsoft Outlook 2000 Proficient User on-line e-learning cbt (computer based) This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. more...
Progressing through the Complex Sale Simulation on-line e-learning cbt (computer based) ... the negotiation phase. Your effort includes face-to-face meetings, thorough research, and preparation culminating in a key presentation to the major decision-makers within MicroGalaxy. You will also practice Salespeople who are tasked with selling at an executive level and who are currently involved with obtaining major accounts. Also, those sales people wanting to move up into executive-level more...
Conducting Effective Sales Research Meetings on-line e-learning cbt (computer based) ...your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. You'll start by learning how to prepare for an effective more...
Strategic Account Sales Skills Simulation on-line e-learning cbt (computer based) ...oach to do research on your own and then conduct research meetings with some contacts that work for the store. Unfortunately, you discover that Bigler's manager has serious reservations about remodeling and expanding. To overcome his objections and gain access to the decision maker, you will need to use effective strategies for dealing with a gatekeeper and emphasize the business fit between more...
Effectively Using Customer-focused Research Meetings on-line e-learning cbt (computer based) ...unication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired information. And finally, you'll learn how to effectively close and more...
Territorial Account Sales Skills Simulation on-line e-learning cbt (computer based) You're a salesperson for Soft Hands Shipping Company, a San Francisco, California based firm that specializes in the ground transportation of fragile items. You sell the company s shipping services to all types of organizations. Wine Cellar of California sells wine to restaurants throughout the state, and it becomes one of your target accounts. You will do some preliminary research on this company more...
Essentials of External Consulting on-line e-learning cbt (computer based) ... communication and listening, presenting, report-writing, meetings and negotiation. Combining this with, in equal measure, qualities of leadership, creativity, and emotional intelligence. In this course, you'll find out more about the role of an external consultant. You'll also see how, with the key skills and qualities, you can deliver outstanding performance to clients, guaranteeing they'll more...
Consulting with the External Client Simulation on-line e-learning cbt (computer based) Modern corporations employ consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this more...
Internal Consulting Skills on-line e-learning cbt (computer based) What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your more...
Project Leadership Communicating Within a Project Team on-line e-learning cbt (computer based) Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders more...
Project Team Management Team Building Techniques on-line e-learning cbt (computer based) Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Project team members, team members, and team leaders who are interested in learning more about how more...
Troubleshooting and Closing the Project on-line e-learning cbt (computer based) ...oject are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the information required to close more...
Planning Effective Business Meetings on-line e-learning cbt (computer based) ...meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your meetings. It will help you more...
Leading Effective Business Meetings on-line e-learning cbt (computer based) ...meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired of your meetings ending up like more...
Participating Effectively in Business Meetings on-line e-learning cbt (computer based) ...st every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion and with reasonable speed, and activities are focused on desired results. Good meetings help generate enthusiasm for a project, build more...
Effective Business Meetings Simulation on-line e-learning cbt (computer based) As the lead project coordinator for Pantheon Electronics, a national reseller of home and office electronics, you will oversee the daily activities of a project management group. Functioning as both a meeting coordinator and a conference chair person, you will test your skills in a broad range of situations, running the gamut from materials procurement to conflict mediation. This simulation is more...
Enhancing Your Listening Skills on-line e-learning cbt (computer based) Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your more...
Teamwork and Results Without Authority on-line e-learning cbt (computer based) When it comes to being a member of a team, what role do you think you should play? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting more...
Reviewing Performance on-line e-learning cbt (computer based) ...ally worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they are planned. Sometimes, a manager will have to tell an employee that his performance isn't good enough--despite all earlier efforts. This course gives sound practical advice about how to handle the appraisal of someone who is a consistently poor performer. Appraisees aren't always more...
Managing the Expert Understanding Experts on-line e-learning cbt (computer based) Managing the Expert: Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts. The target audience for this series is managers, directors, and project leaders. more...
Process Management Skills on-line e-learning cbt (computer based) ...ur skills at organizing and scheduling activities such as meetings, client conferences, and personnel reviews. Process Management Skills will also assist you in setting goals and accomplishing tasks in less time but with higher quality. Applying these important strategies will also help you lower stress in your day-to-day dealings, making you more productive and your day more rewarding. This more...
Leadership Development for Technical Professionals on-line e-learning cbt (computer based) Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex. For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as more...
Moving into Management Simulation on-line e-learning cbt (computer based) You work for The Electric Car Company. Recently your boss, Sonya Black, promoted you to Marketing Manager. Your main focus is now on managing the activities of others. You'll initially find that some of your coworkers' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. more...
Team Leadership Conducting Productive Team Meetings on-line e-learning cbt (computer based) ...Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Managers and team leaders who want to conduct productive team meetings. It is more...
The Mark of a Leader on-line e-learning cbt (computer based) Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences more...
Exit Interviewing Skills The Termination Process on-line e-learning cbt (computer based) Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a more...
Communicating with Power and Confidence on-line e-learning cbt (computer based) ...roofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of achieving upward mobility in their workplace. Administrative assistants can earn more more...
Administrative Functions on-line e-learning cbt (computer based) Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you more...
Six Sigma Team Dynamics and Performance on-line e-learning cbt (computer based) Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process more...
IBM Lotus Collaboration using Sametime and QuickPlace on-line e-learning cbt (computer based) To introduce the learner to the IBM Lotus Sametime and QuickPlace collaboration tools Anyone wishing to gain a basic understanding of IBM Lotus Sametime 3.0 and QuickPlace 3.0; end users wishing to work with IBM Lotus collaboration tools more...
NetMeeting on-line e-learning cbt (computer based) This course offers an overview of the functionality and features of NetMeeting. Guidelines are given for managing calls, attending and hosting meetings, using audio and video, and using Chat and Whiteboard. Coverage is also given to file and program sharing procedures in NetMeeting. End-user with an interest in using Microsoft NetMeetingmore...
Introducing Outlook 2002 on-line e-learning cbt (computer based) To provide an overview of the basic communication capabilities and organization features of Outlook 2002 Anyone wishing to gain a basic understanding of Microsoft Outlook 2002, candidates for MOUS certification, and end-users seeking competence in the use of Microsoft Outlook 2002 more...
Scheduling events Appointments and meetings in Outlook 2003 on-line e-learning cbt (computer based) To demonstrate how events, appointments, and meetings are scheduled in Outlook 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent more...
Newsreaders Online Meetings Instant Messaging and Faxing Information in Outlook 2003 on-line e-learning cbt (computer based) To demonstrate how to configure and use newsreaders, online meetings, instant messaging, and Internet faxing in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003 more...
Microsoft Office 2000 - Beginning Outlook on-line e-learning cbt (computer based) To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks Anyone wishing to gain an understanding of Microsoft Outlook 2000, candidates for Microsoft Office Specialist certification, and end-users seeking competence and proficiency in the use of Microsoft Outlook 2000 more...
Lotus Notes 6 End User Using the Calendar and To Do List Features and TeamRoom Collaboration on-line e-learning cbt (computer based) To introduce the student to the Calendar, To Do List, and TeamRoom collaboration Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes more...
Working with Databases the Calendar and the To Do List in Lotus Notes 7 on-line e-learning cbt (computer based) To create and manage databases and to use the calendar, personal journal, and to do list for information management and scheduling Individuals using, or planning to use, Lotus Notes Version 7 for messaging, communication, information services, and collaboration more...
Microsoft Outlook 2000 Basic on-line e-learning cbt (computer based) This course introduces the basic features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to utilize e-mail, manage tasks, and maintain contact information. Designed to teach basic features of Microsoft Outlook 2000. more...
Microsoft Outlook 2000 Intermediate on-line e-learning cbt (computer based) This course introduces the advanced features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to schedule appointments and events, organize meetings, maintain a journal, and use Notes. Designed to introduce advanced features of Microsoft Outlook 2000. more...
Outlook 2003 Proficient User on-line e-learning cbt (computer based) ...ndar for scheduling activities, appointments, events, and meetings. It also teaches the students to store and manage information by creating tasks and notes, recording events in the journal, and creating rules. Further, the course provides in depth knowledge of the customizing the Outlook 2003 interface and its various features based on individual requirements. This course is designed for users more...
Migrating to Lotus Notes R5 on-line e-learning cbt (computer based) This course is designed to help current users of Lotus Notes Versions 4.x or lower to learn and understand the basics of Lotus Notes Release 5. The look and feel of Notes changed significantly with Release 5, and this course is designed to help users understand new features so that they can become productive more quickly. It should be noted, however, that all features Notes users are accustomed to more...
Lotus Notes 6 - Moving to IBM Lotus Notes 6 on-line e-learning cbt (computer based) The first course introduces the Lotus Notes 6 environment and capabilities and the basics of Notes navigation using bookmarks and other navigation tools. The learner is given instruction in the establishment of their mail environment including such procedures as setting up a filing system for incoming messages customizing outgoing messages and managing the Address book. They are also given more...
Advanced Business Communication: Guidelines for Effective Communication on-line e-learning cbt (computer based) In the Advanced Business Communication: Guidelines for Effective Communication you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process uses of more...
Microsoft Outlook 2002 Proficient User on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course teaches common utilities within Outlook 2002 and will enable the learner to become proficient in using Outlook. The course covers the advanced skills of scheduling meetings, Tasks, and working with Outlook Journal and Notesmore...
Lotus Notes 4.6 Mail on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is designed to provide students with the skills and knowledge of Lotus Notes and discusses the relationship between database, documents, forms and views. more...
GroupWise 5.5 for End Users on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course uses a specially designed instructional environment that maximizes the self-paced learning process. The student experiences easy to use menus, large, clear text, descriptions that explain why not just how, high quality animations, realistic simulations. more...
Lotus Notes R5 Standard on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In this course the student will learn the basics of using Lotus Notes 5. This course covers the Notes R5 user interface, introduces databases and documents and gives the student a strong foundation is using Notes Mail and Notes Calendaringmore...
MS Office 2000: Outlook for Professionals II on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course introduces the student to the features provided by Outlook for customizing, organizing and archiving messages. The student will learn how to schedule meetings, create and manage tasks, and communicate with contacts using the Fax service. more...
MS Office 2000: Outlook for Experts I on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The course teaches the student to customize the Outlook interface and set user-preferences. The student will look at scheduling meetings, learn to create, assign and track tasks. This course will organize contacts and communicate with contacts. more...
Novell GroupWise 5 User Fundamentals on-line e-learning cbt (computer based) This Skill Builder course is intended for end users who plan to use Novell GroupWise 5 to send and receive electronic mail organize messages schedule meetings create and use rules.  more...
Microsoft Outlook 2002 Proficient User on-line e-learning cbt (computer based) This course teaches common utilities within Outlook 2002 and will enable the learner to become proficient in using Outlook. The course covers the advanced skills of scheduling meetings Tasks and working with Outlook Journal and Notes.  more...
International Business Essentials: Conducting Business in Europe on-line e-learning cbt (computer based) International Business Essentials: Conducting Business in Europe offers students an understanding of how to conduct business successfully in Germany France and Great Britain. The program covers historical political and religious characteristics of these countries how to negotiate successfully in Europe how to successfully communicate and how to conduct effective meetings and presentations in each more...
Time Management: Overcoming Challenges on-line e-learning cbt (computer based) Time Management: Overcoming Challenges gives students an overall view of how to control time in order to improve productivity. The program covers how to control productivity by dealing with people and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions keeping meetings productive and organizing paperwork more...
Sales Management: Leading a Sales Team on-line e-learning cbt (computer based) In Sales Management: Leading a Sales Team you will learn steps for choosing a territory strategy and what factors you need to consider when conducting territory reviews. You will also learn what forecasts sales managers usually develop the four factors to define when referring to a forecast and how forecasts are used. In addition you will learn steps for conducting sales meetings and the best more...
Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations on-line e-learning cbt (computer based) Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations offers students information about organizing and attending cross-cultural meetings as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program as well as suggestions for translating written documents.  more...
Business Etiquette: Communicating in Today's Workplace on-line e-learning cbt (computer based) Business Etiquette: Communicating in Today's Workplace offers the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition the program teaches the learner how to apply courtesy in telephone e-mail and written communications.  more...
Conducting Meetings: The Meeting Process on-line e-learning cbt (computer based) Conducting Meetings: The Meeting Process provides participants with a framework for planning participating in and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals.  more...
Conducting Meetings: Managing a Meeting on-line e-learning cbt (computer based) Conducting Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis brainstorming and decision making in a meeting as well as techniques for fostering creative thinking and for managing conflict among meeting participants.  more...
Conducting Meetings: Effective Meeting Communication on-line e-learning cbt (computer based) Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting.  more...
Coaching: Communicating with Employees on-line e-learning cbt (computer based) In Coaching: Communicating with Employees you will learn how to use appropriate language during a coaching session recognize factors that can distort your message and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session how to conduct effective face-to-face meetings and the best approach to take when more...
Virtual Teams: Participating in Virtual Meetings on-line e-learning cbt (computer based) In Virtual Teams: Participating in Virtual Meetings participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions.  more...
Team Leadership: Conducting Productive Team Meetings on-line e-learning cbt (computer based) Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings the different types of meetings and the guidelines for preventing ineffective team meetings.  more...
Lotus Notes R5: Calendaring and Scheduling on-line e-learning cbt (computer based) This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications.  more...
Lotus Notes R4.5 - Calendaring, Scheduling & Internet Access on-line e-learning cbt (computer based) This Skill Builder course will provide an understanding of the additional capabilities of Lotus Notes 4.5 for navigating the Web; using the calendar assigning tasks and scheduling meetings.  more...
From 123-CBT Computer Based Training
Lotus Notes R5 Managing and Sharing Information on-line e-learning cbt (computer based)cd rom Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage more...
Lotus Notes R5 Managing and Sharing Information on-line e-learning cbt (computer based)cd rom Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web more...
Lotus Notes R5 Calendaring and Scheduling on-line e-learning cbt (computer based)cd rom ...r; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display the Lotus Notes R5 calendar and provide access to a calendar. Work with appointments and alarms. Schedule and manage meetings and resources. Integrate the calendar with other Notes applications. C ontent Emphasis more...
Lotus Notes R5 Calendaring and Scheduling on-line e-learning cbt (computer based)cd rom ...r; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display the Lotus Notes R5 calendar and provide access to a calendar. Work with appointments and alarms. Schedule and manage meetings and resources. Integrate the calendar with other Notes applications. C ontent Emphasis more...
Outlook 2000 Proficient User on-line e-learning cbt (computer based)cd rom ...and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. L earn To: Arrange meetings and contacts. Record tasks, journal and notes entries. Integrate and customize Outlook 2000. C ontent Emphasis Skills-Based A udience This course is intended for end users more...
Brand Management Developing a Brand Strategy on-line e-learning cbt (computer based)cd rom ...ies and aid in preparing presentations for marketing team meetings. They have been assisting you in getting ready to report to the marketing staff on your brand's competitors and to present your analysis of the Qualera brand. In this simulation, Jennifer and Matt will brief you on their findings, and you must answer their questions about defending brand equity, and explain how a brand vision is more...
Sales Management Leading a Sales Team on-line e-learning cbt (computer based)cd rom ...d. In addition, you will learn steps for conducting sales meetings and the best method for setting goals in the meetings. Learn To Identify the steps for choosing the best territory strategy. Identify the types of forecasting approaches. Identify the four factors to consider when making a sales forecast. more...
Managing Business Risk Developing a Risk Management Plan on-line e-learning cbt (computer based)cd rom Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences more...
Lotus Notes 6 Moving to IBM Lotus Notes 6 on-line e-learning cbt (computer based)cd rom ...es, and working with the Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of information using bookmarks, and a unit on the features of document creation, for example, table use and customization, the use of sections, more...
International Business Essentials The Global Business Environment on-line e-learning cbt (computer based)cd rom ...nationally. She will show you several different videos of meetings that have taken place between Icon and some of its international business partners. She will ask you to identify the cultural orientation you see being displayed, and what is the appropriate way to respond to that orientation. Unit 2: Foreign Exchange (0.5 - 1 hour) Identify the functions of the foreign exchange market. more...
International Business Essentials Conducting Business in Europe on-line e-learning cbt (computer based)cd rom ...to successfully communicate, and how to conduct effective meetings and presentations in each country. The program also covers how different cultural orientations may affect negotiations, appropriate and inappropriate gestures, and the kinds of information valued in meetings and presentations. Learn To: Identify historical, political, and religious characteristics of Germany. Follow more...
Self Development Motivating Yourself to Perform on-line e-learning cbt (computer based)cd rom In Self-Development: Motivating Yourself to Perform, managers and employees learn how to apply strategies that enable them to overcome procrastination. They also learn how to apply self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination. more...
Outlook XP Fundamentals on-line e-learning cbt (computer based)cd rom ...r one-to-one, as well as group contacts and for arranging meetings and appointments through Microsoft Outlook. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 programs and be familiar with Windows 9X or later. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits more...
Outlook XP Proficient User on-line e-learning cbt (computer based)cd rom ...look. The course covers the advanced skills of scheduling meetings, Tasks, and working with Outlook Journal and Notes. Learn To • Plan a single meeting by inviting attendees and booking a resource. • Plan a recurring meeting. • Invite an additional attendee to a scheduled meeting. • Identify features of the Tasks folder. • Create a single task. • more...
Outlook XP Expert User on-line e-learning cbt (computer based)cd rom ...o-one, as well as group contacts as well as for arranging meetings and appointments through Microsoft Outlook. Microsoft Outlook 2002 Expert User requires a higher level of skill as it presupposes some familiarity with the software. Learners for Expert User should have taken Microsoft Outlook 2002 Fundamentals (74070) and Microsoft Outlook 2002 Proficient User (74071). Content Emphasis more...
Self Development Improving Your Memory on-line e-learning cbt (computer based)cd rom ... Identify cues that can trigger your memory about meetings and appointments. Recognize techniques to remember numbers. Identify actions that can help you overcome absentmindedness. Recognize the steps for remembering names. Identify types of mnemonic devices. Differentiate more...
Time Management Overcoming Challenges on-line e-learning cbt (computer based)cd rom .... The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and overcoming personal time wasters. Learn To Identify guidelines for minimizing interruptions from visitors. Follow steps for making meetings more productive. Follow steps to distinguish more...
NetMeeting on-line e-learning cbt (computer based)cd rom ...lines are given for managing calls, attending and hosting meetings, using audio and video, and using Chat and Whiteboard. Coverage is also given to file and program sharing procedures in NetMeeting. Learn To To identify features of NetMeeting. To identify methods for managing calls in NetMeeting. To more...
Cross Cultural Business Comm Addressing Cross Cultural Bus Situations on-line e-learning cbt (computer based)cd rom ...information about organizing and attending cross-cultural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify items that are acceptable to bring to a cross-cultural meeting. Follow more...
Exit Interviewing Skills The Termination Process on-line e-learning cbt (computer based)cd rom ... Identify the steps for conducting termination meetings. Conduct a termination meeting. Audience HR Managers and other managers in a company who are responsible for conducting exit interviews. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total more...
Outlook 2003 Proficient User on-line e-learning cbt (computer based)cd rom ...ions for working with search folders. Unit 2: Calendar, Meetings, and Printing Options (1.5 - 2 hours) Identify options in the Appointment window. Identify options in the Calendar Options dialog box. Schedule a meeting. Identify options for responding to a meeting request. more...
Conducting Meetings The Meeting Process on-line e-learning cbt (computer based)cd rom ...Meetings: The Meeting Process provides participants with a framework for planning, participating in, and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals. Learn To Define and communicate the purpose, objective, setting, and agenda for a more...
Conducting Meetings Managing a Meeting on-line e-learning cbt (computer based)cd rom ...Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting more...
Conducting Meetings Effective Meeting Communication on-line e-learning cbt (computer based)cd rom ...Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate. Use clear, more...
Facilitation The Facilitation Process on-line e-learning cbt (computer based)cd rom ...umes the role of a facilitator during product development meetings, so she would like to pass on her knowledge of facilitation to you. Through your questions, you will learn the differences between groups and teams, how to transition between divergent and convergent thinking, and the process you should use when facilitating a team. Unit 2: Preparing to Facilitate (0.5 - 1 hour) more...
Managing the Expert Understanding Experts on-line e-learning cbt (computer based)cd rom ... setting career goals, and leading performance evaluation meetings with experts. Learn To Assess an expert's skills. Identify the most appropriate method for recruiting an expert in a given situation. Help an expert overcome burnout. Identify the steps for setting an effective more...
Coaching Communicating with Employees on-line e-learning cbt (computer based)cd rom ...a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when confronting an employee. Learn To Demonstrate clear communication by applying appropriate techniques. Interpret nonverbal communication by analyzing body language. Use the four types of questions more...
Team Leadership Conducting Productive Team Meetings on-line e-learning cbt (computer based)cd rom ...Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Learn To Follow steps to develop a team meeting more...
Virtual Teams Participating in Virtual Meetings on-line e-learning cbt (computer based)cd rom ...Meetings, participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition, participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building activities to enhance relationships more...
Project Teams Applying Team Building Techniques on-line e-learning cbt (computer based)cd rom ...and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly. Give feedback to a project team member. Express yourself assertively. Recognize types of power. Conduct an effective more...
Cross-Functional Teams Cross-Functional Team Development on-line e-learning cbt (computer based)cd rom ... Identify the four steps for communicating outside of meetings. Identify the seven steps for facilitating a team meeting. Facilitate a team meeting. Simulation Overview: In this simulation, you will be meeting with Monica Washington, Icon's Sales Manager, Terry Jones, the Marketing Manager, and Drew more...
Brand Management Managing Brand Equity on-line e-learning cbt (computer based)cd rom ...e great, and be available at a reasonable price. At prior meetings your team has tentatively approved your idea. If you are successful, your team has indicated that your hard work will result in your being promoted to Product Manager for Carb-AR. Unit 2: Measuring Brand Equity (0.5 - 1 hour) Select the factors you should measure when conducting a brand assessment. more...
Lotus Notes 6 Moving to IBM Lotus Notes 6 on-line e-learning cbt (computer based)cd rom ...es, and working with the Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of information using bookmarks, and a unit on the features of document creation, for example, table use and customization, the use of sections, more...
Conducting Meetings Series on-line e-learning cbt (computer based)cd rom The Conducting Meetings Series includes the following courses: Conducting Meetings: The Meeting Process Conducting Meetings: Managing a Meeting Conducting Meetings: Effective Meeting Communication To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Virtual Teams Series on-line e-learning cbt (computer based)cd rom The Virtual Teams Series includes the following courses: Virtual Teams: The Fundamentals Virtual Teams: Communicating Effectively Virtual Teams: Participating in Virtual Meetings To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Team Leadership Series on-line e-learning cbt (computer based)cd rom The Team Leadership Series includes the following courses: Team Leadership: Developing a High Performance Team Team Leadership: Conducting Productive Team Meetings Team Leadership: Promoting Your Team a a s Effectiveness To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Business Etiquette Communicating in Today s Workplace on-line e-learning cbt (computer based)cd rom ...iquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone correctly. Identify the guidelines for becoming a good more...
Advanced Business Comm Guidelines for Effective Comm on-line e-learning cbt (computer based)cd rom ...ology, managing, planning, and conducting executive-level meetings. In addition, you will learn about giving guidelines for creating audienced-centred messages, and about the use of transitions. Learn To To identify the guidelines for developing your communication approach. To identify the steps in the communication process. To identify the problems that may occur in more...
Project Leadership Overcoming Obstacles on-line e-learning cbt (computer based)cd rom ...yles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders within an organization. Learn To Identify reasons why communication within a project team can fail. more...