From Serebra Learning Corporation
Microsoft Outlook 2000 Proficient User 
This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries.
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Progressing through the Complex Sale Simulation 
... the negotiation phase. Your effort includes face-to-face meetings, thorough research, and preparation culminating in a key presentation to the major decision-makers within
MicroGalaxy. You will also practice
Salespeople who are tasked with selling at an executive level and who are currently involved with obtaining major accounts. Also, those sales people wanting to move up into executive-level
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Conducting Effective Sales Research Meetings 
...your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (
SAS) research meetings. You'll start by learning how to prepare for an effective
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Strategic Account Sales Skills Simulation 
...oach to do research on your own and then conduct research meetings with some contacts that work for the store. Unfortunately, you discover that
Bigler's manager has serious reservations about remodeling and expanding. To overcome his objections and gain access to the decision maker, you will need to use effective strategies for dealing with a gatekeeper and emphasize the business fit between
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Effectively Using Customer-focused Research Meetings 
...unication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired information. And finally, you'll learn how to effectively close and
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Essentials of External Consulting 
... communication and listening, presenting, report-writing, meetings and negotiation. Combining this with, in equal measure, qualities of leadership, creativity, and emotional intelligence. In this course, you'll find out more about the role of an external consultant. You'll also see how, with the key skills and qualities, you can deliver outstanding performance to clients, guaranteeing they'll
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Consulting with the External Client Simulation 
Modern corporations employ consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this
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Internal Consulting Skills 
What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your
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Troubleshooting and Closing the Project 
...oject are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the information required to close
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Planning Effective Business Meetings 
...meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your meetings. It will help you
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Leading Effective Business Meetings 
...meetings held every day in the
United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired of your meetings ending up like
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Participating Effectively in Business Meetings 
...st every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion and with reasonable speed, and activities are focused on desired results. Good meetings help generate enthusiasm for a project, build
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Effective Business Meetings Simulation 
As the lead project coordinator for
Pantheon Electronics, a national reseller of home and office electronics, you will oversee the daily activities of a project management group. Functioning as both a meeting coordinator and a conference chair person, you will test your skills in a broad range of situations, running the gamut from materials procurement to conflict mediation. This simulation is
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Enhancing Your Listening Skills 
Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your
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Teamwork and Results Without Authority 
When it comes to being a member of a team, what role do you think you should play? Legendary
Alabama football coach
Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory."
Yet, according to general
George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking."
When it comes to getting
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Reviewing Performance 
...ally worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they are planned. Sometimes, a manager will have to tell an employee that his performance isn't good enough--despite all earlier efforts. This course gives sound practical advice about how to handle the appraisal of someone who is a consistently poor performer. Appraisees aren't always
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Managing the Expert Understanding Experts 
Managing the
Expert:
Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts. The target audience for this series is managers, directors, and project leaders.
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Process Management Skills 
...ur skills at organizing and scheduling activities such as meetings, client conferences, and personnel reviews. Process
Management Skills will also assist you in setting goals and accomplishing tasks in less time but with higher quality. Applying these important strategies will also help you lower stress in your day-to-day dealings, making you more productive and your day more rewarding. This
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Leadership Development for Technical Professionals 
Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex. For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as
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Team Leadership Conducting Productive Team Meetings 
...Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Managers and team leaders who want to conduct productive team meetings. It is
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The Mark of a Leader 
Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences
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Exit Interviewing Skills The Termination Process 
Exit
Interviewing:
The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a
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Communicating with Power and Confidence 
...roofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of achieving upward mobility in their workplace. Administrative assistants can earn more
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Administrative Functions 
Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you
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Six Sigma Team Dynamics and Performance 
Yogi
Berra once said, "The other teams could make trouble for us if they win."
While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the
Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process
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NetMeeting 
This course offers an overview of the functionality and features of
NetMeeting. Guidelines are given for managing calls, attending and hosting meetings, using audio and video, and using
Chat and
Whiteboard. Coverage is also given to file and program sharing procedures in NetMeeting. End-user with an interest in using
Microsoft NetMeeting.
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Outlook 2003 Proficient User 
...ndar for scheduling activities, appointments, events, and meetings. It also teaches the students to store and manage information by creating tasks and notes, recording events in the journal, and creating rules. Further, the course provides in depth knowledge of the customizing the
Outlook 2003 interface and its various features based on individual requirements. This course is designed for users
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Migrating to Lotus Notes R5 
This course is designed to help current users of
Lotus Notes Versions 4.x or lower to learn and understand the basics of
Lotus Notes Release 5. The look and feel of
Notes changed significantly with
Release 5, and this course is designed to help users understand new features so that they can become productive more quickly. It should be noted, however, that all features Notes users are accustomed to
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Lotus Notes 6 - Moving to IBM Lotus Notes 6 
The first course introduces the
Lotus Notes 6 environment and capabilities and the basics of
Notes navigation using bookmarks and other navigation tools. The learner is given instruction in the establishment of their mail environment including such procedures as setting up a filing system for incoming messages customizing outgoing messages and managing the
Address book. They are also given
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Lotus Notes 4.6 Mail 


This course is designed to provide students with the skills and knowledge of
Lotus Notes and discusses the relationship between database, documents, forms and views.
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MS Office 2000: Outlook for Experts I 


The course teaches the student to customize the
Outlook interface and set user-preferences. The student will look at scheduling meetings, learn to create, assign and track tasks. This course will organize contacts and communicate with contacts.
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Time Management: Overcoming Challenges 
Time
Management:
Overcoming Challenges gives students an overall view of how to control time in order to improve productivity. The program covers how to control productivity by dealing with people and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions keeping meetings productive and organizing paperwork
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Sales Management: Leading a Sales Team 
In
Sales Management:
Leading a
Sales Team you will learn steps for choosing a territory strategy and what factors you need to consider when conducting territory reviews. You will also learn what forecasts sales managers usually develop the four factors to define when referring to a forecast and how forecasts are used. In addition you will learn steps for conducting sales meetings and the best
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Conducting Meetings: The Meeting Process 
Conducting
Meetings:
The Meeting Process provides participants with a framework for planning participating in and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals.
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Conducting Meetings: Managing a Meeting 
Conducting
Meetings:
Managing a
Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis brainstorming and decision making in a meeting as well as techniques for fostering creative thinking and for managing conflict among meeting participants.
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Coaching: Communicating with Employees 
In
Coaching:
Communicating with
Employees you will learn how to use appropriate language during a coaching session recognize factors that can distort your message and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session how to conduct effective face-to-face meetings and the best approach to take when
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Lotus Notes R5: Calendaring and Scheduling 
This course provides participants with the skills necessary to use
Lotus Notes R5 on a daily basis in their workplace. At the completion of this course students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other
Notes applications.
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From 123-CBT Computer Based Training
Lotus Notes R5 Calendaring and Scheduling 

...r; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other
Notes applications. L earn To:
Display the
Lotus Notes R5 calendar and provide access to a calendar. Work with appointments and alarms. Schedule and manage meetings and resources. Integrate the calendar with other Notes applications. C ontent
Emphasis more...
Lotus Notes R5 Calendaring and Scheduling 

...r; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other
Notes applications. L earn To:
Display the
Lotus Notes R5 calendar and provide access to a calendar. Work with appointments and alarms. Schedule and manage meetings and resources. Integrate the calendar with other Notes applications. C ontent
Emphasis more...
Outlook 2000 Proficient User 

...and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries.
L earn To:
Arrange meetings and contacts.
Record tasks, journal and notes entries.
Integrate and customize
Outlook 2000.
C ontent
Emphasis
Skills-Based
A udience
This course is intended for end users
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Brand Management Developing a Brand Strategy 

...ies and aid in preparing presentations for marketing team meetings. They have been assisting you in getting ready to report to the marketing staff on your brand's competitors and to present your analysis of the
Qualera brand. In this simulation,
Jennifer and
Matt will brief you on their findings, and you must answer their questions about defending brand equity, and explain how a brand vision is
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Sales Management Leading a Sales Team 

...d. In addition, you will learn steps for conducting sales meetings and the best method for setting goals in the meetings. Learn To Identify the steps for choosing the best territory strategy. Identify the types of forecasting approaches. Identify the four factors to consider when making a sales forecast.
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Lotus Notes 6 Moving to IBM Lotus Notes 6 

...es, and working with the
Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of
Search tools and the organization of information using bookmarks, and a unit on the features of document creation, for example, table use and customization, the use of sections,
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International Business Essentials The Global Business Environment 

...nationally. She will show you several different videos of meetings that have taken place between
Icon and some of its international business partners. She will ask you to identify the cultural orientation you see being displayed, and what is the appropriate way to respond to that orientation. Unit 2:
Foreign Exchange (0.5 - 1 hour) Identify the functions of the foreign exchange market.
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International Business Essentials Conducting Business in Europe 

...to successfully communicate, and how to conduct effective meetings and presentations in each country. The program also covers how different cultural orientations may affect negotiations, appropriate and inappropriate gestures, and the kinds of information valued in meetings and presentations. Learn To:
Identify historical, political, and religious characteristics of
Germany. Follow
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Outlook XP Proficient User 

...look. The course covers the advanced skills of scheduling meetings,
Tasks, and working with
Outlook Journal and
Notes. Learn To Plan a single meeting by inviting attendees and booking a resource. Plan a recurring meeting. Invite an additional attendee to a scheduled meeting. Identify features of the Tasks folder. Create a single task.
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Self Development Improving Your Memory 

... Identify cues that can trigger your memory about meetings and appointments. Recognize techniques to remember numbers. Identify actions that can help you overcome absentmindedness. Recognize the steps for remembering names. Identify types of mnemonic devices. Differentiate
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Time Management Overcoming Challenges 

.... The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and overcoming personal time wasters. Learn To Identify guidelines for minimizing interruptions from visitors. Follow steps for making meetings more productive. Follow steps to distinguish
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NetMeeting 

...lines are given for managing calls, attending and hosting meetings, using audio and video, and using
Chat and
Whiteboard. Coverage is also given to file and program sharing procedures in
NetMeeting. Learn To To identify features of NetMeeting. To identify methods for managing calls in NetMeeting. To
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Cross Cultural Business Comm Addressing Cross Cultural Bus Situations 

...information about organizing and attending cross-cultural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To
Identify items that are acceptable to bring to a cross-cultural meeting. Follow
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Conducting Meetings The Meeting Process 

...Meetings:
The Meeting Process provides participants with a framework for planning, participating in, and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals. Learn To Define and communicate the purpose, objective, setting, and agenda for a
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Conducting Meetings Managing a Meeting 

...Meetings:
Managing a
Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting
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Facilitation The Facilitation Process 

...umes the role of a facilitator during product development meetings, so she would like to pass on her knowledge of facilitation to you. Through your questions, you will learn the differences between groups and teams, how to transition between divergent and convergent thinking, and the process you should use when facilitating a team. Unit 2:
Preparing to
Facilitate (0.5 - 1 hour)
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Managing the Expert Understanding Experts 

... setting career goals, and leading performance evaluation meetings with experts. Learn To Assess an expert's skills. Identify the most appropriate method for recruiting an expert in a given situation. Help an expert overcome burnout. Identify the steps for setting an effective
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Coaching Communicating with Employees 

...a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when confronting an employee. Learn To Demonstrate clear communication by applying appropriate techniques. Interpret nonverbal communication by analyzing body language. Use the four types of questions
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Team Leadership Conducting Productive Team Meetings 

...Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Learn To Follow steps to develop a team meeting
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Virtual Teams Participating in Virtual Meetings 

...Meetings, participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition, participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building activities to enhance relationships
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Project Teams Applying Team Building Techniques 

...and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly. Give feedback to a project team member. Express yourself assertively. Recognize types of power. Conduct an effective
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Lotus Notes 6 Moving to IBM Lotus Notes 6 

...es, and working with the
Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of
Search tools and the organization of information using bookmarks, and a unit on the features of document creation, for example, table use and customization, the use of sections,
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Business Etiquette Communicating in Today s Workplace 

...iquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To
Given a set of guidelines, introduce someone correctly. Identify the guidelines for becoming a good
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Advanced Business Comm Guidelines for Effective Comm 

...ology, managing, planning, and conducting executive-level meetings. In addition, you will learn about giving guidelines for creating audienced-centred messages, and about the use of transitions. Learn To To identify the guidelines for developing your communication approach. To identify the steps in the communication process. To identify the problems that may occur in
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Project Leadership Overcoming Obstacles 

...yles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders within an organization. Learn To Identify reasons why communication within a project team can fail.
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