From Serebra Learning Corporation
Working in Teams 


...member The secret of successful teams lies with the team members. This course aims to make YOU a better team member by looking at:
How teams work
What makes a successful team
Why teams struggle
Ways to improve a team's performance
Throughout the course there will be times where you are asked to
STOP TO THINK about your own work situations and there are TIPS for SUCCESS to improve your
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z/OS for Operators Curriculum 


...nd Master Scheduling Phases The LOAD Parameter and
LOADxx Member Cold,
Quick and
Warm Restarts Module 4 SYSTEM DATA SETS Page and Swap Datasets Dump Datasets Master Catalogue Load Libraries SYS1.LOGREC,
SYS1.NUCLEUS, SYS1.PARMLIB, SYS1.SVCLIB, PLPA/LPA, SYS1.MACLIB, SYS1.PROCLIB, SYS1.VTAMLST Module 5 MAJOR COMPONENTS OF THE MVS SYSTEM JES2/3, JCL, TSO/ISPF, VTAM, CICS/VS, IMS/VS, RACF, ACF2
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Establishing Team and Customer Relationships 
...rse looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a
Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused by communication breakdowns. This course explores how to avoid
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Ethics and Professional Knowledge PMBOK aligned 
What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to
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Stakeholder Interests and Cultural Diversity PMBOK aligned 
As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project
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Presentation Resources Available to You 
This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be
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Participating Effectively in Business Meetings 
...future careers. As a chairperson, a secretary, or a group member, it is crucial to your meeting's success to know what your role is during a meeting. By knowing your duties, you can effectively assume one of these roles and help to attain success during your meetings. Business professionals who want to develop effective facilitation skills, members of boards or committees, meeting participants,
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Giving Feedback A Manager s Guide 
...ce of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback
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Building Relationships to Get Results 
...en called "peer," "esteemed colleague," "invaluable staff member," and "friend," but no one's even come close to calling you "boss."
When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As
Jack London said, "
Life is not always a matter of being dealt a
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Teamwork and Results Without Authority 
...member of a team, what role do you think you should play? Legendary
Alabama football coach
Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory."
Yet, according to general
George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking."
When it comes to getting results without
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Getting Results through Communication 
When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various
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Getting Results from the Boss 
What does the word "boss" mean to you? Does it stand for
Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing
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Coach with Confidence Simulation 
Dulce
Confections is known for its innovative management style. You are a food scientist responsible for developing new, or improving existing, candy lines based on marketing specifications. Unsatisfied with simply following written specifications, you keep in close contact with the marketing managers and occasionally speak directly to focus group participants to clarify vague and subjective
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Behavior Putting Your Best Foot Forward 
Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new
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Partnering with Your Boss 
You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and
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Six Sigma Team Leadership 
...team leaders with strategies for selecting the right team members and assigning roles within the team. When the team has been formed, the role of team leader changes to that of a facilitator, leader, and motivator. This course provides you with the techniques and skills required to build a team that can deliver your
Six Sigma project. Six
Sigma is a registered
Trademark of
Motorola Corporation,
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Family Medical Leave Act FMLA 
...member ever been seriously ill and needed to take medical leave? Did your employer give you the leave you deserved without it affecting your job? It is essential to understand the law of the
Family and
Medical Leave Act (
FMLA) in order to protect yourself from losing your job or benefits. FMLA is only relevant to U.S. based employers and their U.S. based employees. In this course, you will
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Programming Constructs of C 
This course presents the concept of structures, arrays, and strings within a C program. This course also covers how to create functions, including overloaded and inline functions. In addition, the students learn how to create pointers, and the application of pointers. Finally, the students learn the concept of classes and objects in C . Programmers who have functional experience in programming
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Object-Oriented Programming using C 
This course introduces students to advanced programming features of C , such as the different types of C functions, concepts of overloading, and inheritance. Programmers and
Application Developers who have experience in programming using a structured language like
Fortran and
Pascal constitute the primary audience for this curriculum. This curriculum would introduce them to the object-oriented
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Win2000 Server Installing and Upgrading 
This course will give you skills necessary to install, upgrade, and troubleshoot
Windows 2000 Server. You will learn about the different types of
Windows 2000 operating systems and about the features of Windows 2000 Server. You will become acquainted with the requirements for installing Windows 2000 Server, and you will have a chance to practice installing Windows 2000 Server. Finally, you will
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OS 390 C Programming 
This course provides an introduction to programming in the C Language under OS/390. First the course provides an understanding of the elements of the C language. The course introduces many important concepts concerning C object-oriented programming (
OOP). It describes the concept of a class with member variables and methods. The course continues with additional important OOP concepts which relate
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C++ Programming - Part 1 


This course is the first in a four-part series on C++ Programming, which is based on
ANSI C++. This course will focus on teaching users some of the fundamental differences between C and C++. It will also introduce the object-oriented (OO) features of C++ and teach users how to use these features to create a simple class.
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C++ Programming - Part 2 


This course is the second in a four-part series on C++ Programming, which is based on
ANSI C++. The focus of this course will be on the object-oriented (OO) capabilities of C++. Students will gain the skills and knowledge needed to effectively create and manage classes, work with functions and operators, and take advantage of inheritance.
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C++ Programming - Part 4 


This is the last course in a four-part series on C++ Programming, which is based on
ANSI C++. This course is designed to give learners some of the practical skills needed to be able to write and compile user-ready C++ applications. Learners will acquire skills needed to perform runtime exception handling, incorporate standard libraries, and create well-designed class hierarchies.
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C++ Foundation for Non-C Programmers - Part 2 


This is the second part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on
ANSI C++ and is not environment or vendor-specific. This course introduces the skills needed to be able to begin to use C++'s
Object-Oriented (OO) features. Students will learn how to create, use, and extend classes, as well as how to populate those
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Facilitation: The Facilitation Process 
In
Facilitation:
The Facilitation Process participants will learn the importance of and the correct way to prepare for a facilitation the most effective way to guide a meeting and the best way to achieve sustainable results. Specifically they will learn how to assess a team's situation and needs how to apply structural tools to make a meeting successful and how to ensure that every team member
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Cross-Functional Teams: Selecting Cross-Functional Team Members 
...Members covers how to identify and select cross-functional team leaders and members and how to ensure cross-functional team success. The program also covers roles in cross-functional teams how key stakeholders are important to the success of cross-functional teams and the reasons that cross-functional team member/upper management relationship is important. In addition the program touches on how
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From 123-CBT Computer Based Training
Advanced OOP Java Concepts 

...res of a nested class.
Identify code that uses a static member class correctly.
Identify code that uses a nonstatic member class.
Audience:
Programmers who want to add the
Java language to their skill set and prepare for the
Sun Certified Programmer for Java 2 Platform
CX-310-035 exam.
Deployment:
Self-Study
Accreditation
CEU credits: 0.20 CEUs
Language
Options:
US
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Advanced OOP Java Concepts 

...res of a nested class.
Identify code that uses a static member class correctly.
Identify code that uses a nonstatic member class.
Audience:
Programmers who want to add the
Java language to their skill set and prepare for the
Sun Certified Programmer for Java 2 Platform
CX-310-035 exam.
Deployment:
Self-Study
Accreditation
CEU credits: 0.20 CEUs
Language
Options:
US
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Oracle8 Database Administration - Create Databases 

... Plan for the maintenance of redo log groups.
Redo log members.
Control files.
Identify the process of log switches and checkpoints.
Manage tablespaces and data files.
C ontent
Emphasis
Skills-Based
A udience
Database
Administrators, system administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be
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C Programming - Part 2 

...e types of inheritance with their definitions. Match the members of a class with the access specifiers that should be used to declare them for a specific scenario. Write the code to derive a class from a specified base class for a specified scenario. Identify the derived class constructor that is needed to initialize a derived class object with arguments. Write the code to access a base
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C Programming - Part 1 

...mming language. Identify the concept of objects and the member functions of an object in C++. C ontent
Emphasis Skills-Based A udience
Application developers, software engineers, systems engineers, and programming specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system-level programs or corporate client/server
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C Programming - Part 3 

... to a structure pointer. Identify the code to access the members of a structure by using a structure pointer. Identify the code to pass a structure pointer to a function in a specified situation. Write the code to allocate memory to a pointer member of a structure. Identify the code to implement a pointer to a pointer. Identify the code to implement a pointer to a function in a specified
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C Programming - Part 2 

...ructure variable. Identify the statement that accesses a member of a specified structure. Identify the output of a function that accepts a structure as an argument. Identify the output of a function that returns a structure. Identify the features of unions. Identify a union declaration. Identify a union variable declaration. Unit 4: C Preprocessor
Duration: 2 Hour(s) Identify
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NetWare and Windows NT Integration - Part 3 

...s NT domain by using the
NDS user object.
Configure user membership to a
Windows NT user group by using the NDS user object.
Create a Windows NT user account that has access to a Windows NT domain by using
User Manager for
Domains.
Delete a Windows NT user account by using User Manager for Domains.
Synchronize the Windows NT and NDS passwords of a user by using NetWare Administrator.
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Visual C 6 0 Designing Implementing Desktop Applications - Part 2 

...e
CView class to print a document. Match the overridable member functions of the CView class with the reasons for overriding them. Match the members of the
CPrintinfo class with their uses. Sequence the steps to print a document using the
MFC functions. Match the members that contribute to modify the print preview with their functions. Enhance print preview by setting the number of pages
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Networking Technologies Series TCP IP Concepts Architecture 

... functions that must be supported within a host that is a member of one or more multicast groups.
Identify the rules for translating multicast names to addresses.
Identify the benefits of subnetting.
Identify the subnet mask to be used for a given situation.
Identify the features of supernet addressing.
Identify the fields in the
ARP message content format.
Sequence the steps in
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C Programming - Part 4 

...entify the code to add objects to a collection by using a member function of the collection class. Identify the code to navigate through a collection by using a member function of the collection class. Identify the code to remove objects from a collection by using a member function of the collection class. Identify the code for extending a generic collection to a typed collection by using
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C Foundation for Non-C Programmers - Part 2 

...nd classes, as well as how to populate those classes with members and functions. They will also learn how to instantiate objects, incorporate error handling, and perform simple I/O. L earn To:
Identify the features of object-oriented programming. Declare a class. Create an object to a class. Invoke and access member functions. Identify the function of a pointer. Manipulate
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PowerPoint XP Curriculum 

...ation or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people. Learners should be computer literate and work in a people-centric environment
They should be involved with customers, groups or teams to the extent that they may be called upon to make a presentation on a topic. Learners will need a basic knowledge of either
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PowerPoint XP Proficient User 

...ation or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people. Learners should be computer literate and work in a people-centric environment
They should be involved with customers, groups or teams to the extent that they may be called upon to make a presentation on a topic. Learners will need a basic knowledge of either
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Sexual Harassment Resolving Sexual Harassment Claims 

...ly the most competent employees for the team. Becoming of member of
Mildred a a s investigation team may lead to potential bonuses and promotions, so you have applied. While talking with Mildred, you will identify the benefits of establishing a system for resolving sexual harassment claims, and identify the qualifications you must possess as an investigator. Unit 2:
Investigating Sexual more...
Business Problem Solving Problem Solving Teams 

...and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be able to conduct an effective team meeting, motivate team members, and communicate effectively. Learn To Match problem-solving barriers to their solutions. Overcome barriers
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Goal Setting Reaching Individual Goals 

...cently joined your team. You need to explain to your team members the benefits of goal setting and discuss the guidelines for setting effective goals. Unit 2:
Setting Goals (0.5 - 1 hour) Identify the characteristics of effective goals. Develop effective goals. Identify the guidelines for self-managing goals.
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Facilitation The Effective Facilitator 

...cilitator can use to ensure full participation among team members and how to properly ask questions, offer feedback, and record information. Learn To Differentiate between facilitation and leadership. Apply behaviors to succeed as a facilitator. Enhance their credibility as a facilitator using neutrality.
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Facilitation The Facilitation Process 

...e a meeting successful, and how to ensure that every team member participates. Learn To Apply strategies to help teams move from divergent to convergent thinking. Use structural tools to enhance their role as a facilitator. Use strategies to facilitate a team during each of its stages.
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HIPAA Privacy Health Care Employees 

... Simulation Overview: In this simulation, you are a member of the administration team at a large, urban hospital. The hospital administrator has made it your responsibility to update the staff on
HIPAA and has agreed to join this meeting. You have attended a number of informative HIPAA seminars, but you will require several more training sessions before you are certified by HIPAA. Unit
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HIPAA Privacy Insurers 

... Simulation Overview: In this simulation, you are a member of the administration team at a large insurance firm. You have been assigned the task of bringing the staff up to date on
HIPAA. You have attended a number of informative HIPAA seminars, but you will require several more training sessions before you are certified by HIPAA. Unit 2: HIPAA and
Privacy (0.5 - 1 hour)
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HIPAA Privacy Business Associates 

... Simulation Overview: In this simulation, you are a member of the administration team at a claims repricing firm. You have been assigned the task of bringing the staff up to date on
HIPAA. You have attended a number of informative HIPAA seminars, and today you meet with several others to discuss HIPAA basics. Unit 2:
HIPAA Privacy Rule (0.5 - 1 hour) Identify
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Project Management Human Resource Management 

... to utilize the skills and abilities of each project team member and the characteristics and qualifications that effective project managers possess. You will also learn about the importance of proper planning before assembling a project team, as well as the process for acquiring effective team members. Finally, you will learn how to develop and manage a project team, including building team
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Team Participation Teamwork Fundamentals 

...work
Fundamentals, you will learn to be an effective team member. This course will teach you how to communicate effectively with team members and adapt to their various personality styles. You will also learn the various stages of team building and understand how to overcome common problems that teams encounter. Learn To Differentiate between traditional and
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Team Participation Decision Making in Teams 

... Understand and avoid 'groupthink,' in which team members become complacent about thinking independently. Act appropriately to influence biased team members. Rate team options against predetermined criteria. Identify and avoid attitudes and behaviors that defeat consensus. Audience
Managers and
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Virtual Teams The Fundamentals 

... Identify four ways virtual team members can communicate. Select technologies that best address a virtual team's needs. Apply techniques to overcome a virtual team's cultural challenges. Follow guidelines to enhance trust among virtual team members. Audience
Individuals who want to
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Virtual Teams Communicating Effectively 

... learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To Use the communication design process to
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Virtual Teams Participating in Virtual Meetings 

...ng activities to enhance relationships among virtual team members. Build trust with members of a virtual team. Apply techniques to overcome a virtual meeting's ineffectiveness. List the four stages of a virtual team's social dynamics. Apply six steps to enhance a virtual team's
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Virtual Team Mgmt Developing Virtual Teams 

...irtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to replace informal training on a virtual team and how to select virtual team members. Learn To Match the five
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Virtual Team Mgmt Coaching Virtual Team Members 

...Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the process for managing a team member's career
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Project Teams Applying Team Building Techniques 

... Give feedback to a project team member. Express yourself assertively. Recognize types of power. Conduct an effective project team meeting. Identify exercises that can be done to build team cohesion. Audience
Project team members, team members, and team
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Brand Management Fundamentals of Brand Management 

...iew: In this simulation, you are a member of a project team meeting to discuss the future of one of
Icon's brand of household cleaners,
Can-O-Shine. At its inception it was very successful. Its marketing campaign and branding appealed to people in the 1960's. Over time, though, the brand was unable to attract future generations. Your team was assembled to discuss whether
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Cross-Functional Teams Selecting Cross-Functional Team Members 

...Members covers how to identify and select cross-functional team leaders and members and how to ensure cross-functional team success. The program also covers roles in cross-functional teams, how key stakeholders are important to the success of cross-functional teams, and the reasons that cross-functional team member/upper management relationship is important. In addition, the program touches on
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Brand Management Managing Brand Equity 

... simulation, you are a marketing assistant for
Icon and a member of a team designed to create a brand extension for
Carb-X, a relatively new energy drink that has experienced incredible sales numbers. Account
Executives report that retailers have received a number of requests for Icon to make extensions of the Carb-X name. Your idea is to create an energy bar, tentatively named
Carb-AR, which
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