Online Members eLearning

Creating a Business Execution Culture ...l learn about assessing talent in both your existing team members and in potential new hires. Will the same team still be right one year from now? What happens if one of your team members isn't thriving in the new execution culture? What if a team member simply needs a little help to execute better? Coaching for Execution will provide valuable information to ensure your team is executing to its  more...

Becoming a Manager Leading and Communicating ...l not have time to do everything yourself, and your staff members will need to know that you trust them enough, and are sufficiently interested in their development, to give them the opportunity to learn new skills. Effective communication is at the heart of most successful businesses. Being a manager means that you need to be at the center of everything. There will be people from whom  more...

Tests for Variances and Proportions ...igma team moves into the Analyze phase of a project, team members begin analyzing the information and data collected in the earlier phases. During the Analyze phase, Six Sigma teams identify possible sources of variation, underlying root causes, and areas for improvement. It is here where assumptions or hypotheses about a process, product, or service are made and validated using tests based on  more...

Forming Project Teams for Six Sigma ...ing strategies for selecting strong Six Sigma teams whose members bring diverse talents, knowledge, and aptitudes to the team. The course also examines logistical considerations for launching successful teams, including communication and behavioral practices that are critical to team success. It describes how to enable teams using training, timetabling, and technology, and offers vital tips for  more...

Motivation and Communication in Six Sigma Teams ...goals. By making the teamwork enriching and satisfying to members, leaders can motivate a Six Sigma team with dramatic effects on overall success. Modern motivational theory informs today's motivational techniques, and this course explores both the theoretical origins and the practical application of research on motivation. Besides motivating individual team members, Black Belts need to  more...

Six Sigma Projects and Project Teams Six Sigma Projects and Project Teams "Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these  more...

Being an Effective Team Member ...he dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish its purpose. This course covers strategies and techniques to help you become an effective and valued member of your  more...

Establishing Team Goals and Responsibilities Establishing Team Goals and Responsibilities All individuals have strengths that allow them to achieve goals consistently and successfully. In a team setting, those individual strengths can combine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate  more...

Elements of a Cohesive Team ...gether and give it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open communication is present, ideas flow and people find solutions to problems. When there's cooperation, team members feel connected to each other, and morale is high. This course introduces techniques for building  more...

Effective Team Communication ...unication Regardless of how talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team going to the  more...

Launching a Successful Team Launching a Successful Team Leading successful teams is an art, and team leaders can face many challenges when trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team.  more...

Establishing Goals Roles and Guidelines Establishing Goals, Roles, and Guidelines The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that  more...

Developing the Team and its Culture ...onment. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a team leader. This course outlines the role of the team leader on a high-performance team and highlights the importance of taking steps to develop the team culture early  more...

Creating and Designing a Project Creating and Designing a Project Microsoft In the corporate world, the project is a fundamental building block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft Office Project 2007 is a comprehensive tool for project managers responsible for  more...

Stakeholders and the Communications Management Plan ...t communicating, whether it's with external stakeholders, members of the project team, suppliers, or other managers within their organizations. That speaks volumes about the important role of communication to a project. When communications break down, projects fail. When communications are good, the project is more likely to achieve its objectives. Healthy project communication means that the  more...

Processes for Managing Project Communications ...s of messages per day. Customers, suppliers, project team members, and company executives all rely on the project manager for up-to-date information that has been processed and tailored to meet their needs. There are three critical processes that a project manager uses to meet stakeholders' information needs and keep the project progressing well: Distribute Information, Manage Stakeholder  more...

Planning Project Human Resources ...ht type of atmosphere for their projects, keep their team members motivated throughout the project, and manage issues and changes that could possibly derail a project team. This course emphasizes the importance of good project human resource management to overall project performance. It covers the inputs, tools and techniques, and outputs of the first two Project Human Resource Management  more...

Managing Project Human Resources ...roject. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a project manager. Once the team is working effectively and the project is underway, it is time for the project manager to proactively manage the project team in order to  more...

Project Management Overview ... It is designed to give project managers and project team members a solid understanding about the nature of projects, how they are structured, and how the structures affect the way they are managed. Specifically, it introduces the concepts of project life cycle, product life cycle, project phases, and project management process groups. It provides an in depth look at how the project management  more...

Antitrust - Trade Associations ...uld result in stiff fines for a trade association and its members, jail sentences for individuals who participated in the violation, and a court order disbanding the trade association or severely limiting its activities. Trade associations can protect themselves from such penalties by implementing suitable antitrust compliance procedures. This SkillSoft course has been developed and maintained  more...

Leading a Customer-focused Team Leading a Customer-focused Team The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The  more...

Facilitative Leadership Facilitative Leadership Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations  more...

Understanding Organizational Ethics ... An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to recognize ethical patterns and practices in  more...

Maximizing Team Creativity Maximizing Team Creativity Is creativity within everyone's grasp? Does creativity come naturally within a team, or is this a skill that some learn and others don't? Like anything, creativity and innovation can flourish when cultivated with the right tools. This course discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team  more...

Communicating Effectively with Project Stakeholders Simulation ...ect information flows. Customers, suppliers, project team members, and company executives all rely on the project manager for up-to-date information that has been processed and tailored to meet their needs. While mastering the technical aspects of project management is essential, it is not enough to ensure success. The Communicating Effectively with Project Stakeholders Simulation is designed  more...

Building a Winning Sales Team ...ampionship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course delivers answers by presenting  more...

Using Business Tools to Manage Sales Teams Using Business Tools to Manage Sales Teams Managing your team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked  more...

Motivating a Winning Sales Team ...er, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep sales teams motivated by creating a team identity, building team morale, and rewarding your team. You'll discover how to set sales team goals, help individual team members create  more...

Communicating in Sales Teams ... nonjudgmental language when communicating with your team members.The course will provide information on how to make your sales team meetings more effective by showing you how to create focused agendas and successfully facilitate discussions. Finally, you'll learn about various types of written communication and their appropriate use in certain situations. You'll also learn ways to communicate  more...

The Role of Ethics in Project Management ...itute (PMI ) have established standards of ethics to help members to navigate the sometimes murky waters of ethical issues. In this course, learners will be given an overview of the role of ethics in project management. Specifically, learners will be introduced to the Project Management Institute (PMI ) Code of Ethics and Professional Conduct. These are standards that are supported by values  more...

Exporting and Printing Artwork in Illustrator CS3 ...ort electronic art to use in other applications and other members of the CS3 suite of products, such as Flash CS3. There are several printing options available in Illustrator CS3 that allow for different output applications and technologies and make Illustrator a versatile product. This course will familiarize you with file formats for saving, exporting, and work flow. It will show you how  more...

Moving Into a Management Role Simulation ...iors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your company\'s newest electric car, you will need to effectively delegate the tasks involved, resisting the urge to do most of the work yourself. To ensure the success of the launch, you  more...

Six Sigma Leadership and Change Management ... and communicating Six Sigma vision to all organizational members. Though Black Belts are not necessarily a part of the enterprise leadership, knowledge about leadership roles and perspectives helps Black Belts perform their own roles as Six Sigma leaders, and also in their regular interaction with these leaders. An organization's culture and its inherent structure, lack of resources, and top  more...

Basics of Six Sigma Projects and Teams ...rocesses, tools, and role structures helps Six Sigma team members produce desired results and resolve negative team dynamics. In order to achieve this, disciplined schedules, costs, and deliverables are required when managing such projects. The management of Six Sigma projects involves developing and adhering to a project charter that reflects a shared understanding of project expectations,  more...

Project Organization Planning Risk PRINCE2 2009-aligned ...t allow Project Managers, Project Boards and project team members to organize and control the project management process. These themes are the building blocks of good project management. The project management methodology advocated by PRINCE2 includes seven themes: Business Case, Organization, Quality, Plans, Risk, Change and Progress. These methodologies are recognized as an international  more...

Fostering Effective Communication and Collaboration ...help your team achieve success. You must ensure that team members can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and benefits of promoting team communication and collaboration. It covers techniques for encouraging effective communication by employing a favorable communication style and ensuring the  more...

Using Feedback to Improve Team Performance ...nt of optimal team performance is the ability of all team members to openly express their ideas, goals, and needs, as well as share thoughts about each other's performance both positive and negative. The same principle applies when it comes to receiving feedback. It's far better to hear the truth directly than to assume your performance is the best it can be. In this course, you'll learn how to  more...

Monitoring Backing Up Restoring Windows 7 Systems Monitoring, Backing Up & Restoring Windows 7 Systems Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) System management and configuration are major tasks in the IT world. Making sure that computers are up to date, running smoothly, and configured properly are daily activities of IT staff members. This course examines how updates, performance  more...

Managing the Dismissal of an Employee Managing the Dismissal of an Employee One of the main reasons managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by  more...

Dealing With Conflict ...aracterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming stage of team development when conflict tends to  more...

Managing Internal Dynamics in a Cross-Functional Team ...ity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing its great potential. This course explains how to head off interpersonal problems by facilitating open communication and  more...

Microsoft Office 2007 Collaborating with Groove and Communicator ...n operating in traditional work structures, with all team members in one office location having regular face-to-face meetings, this collaboration was relatively easy. But work environments have changed. Offices are no longer confined to a room or a building and teams often comprise members in different countries, working in different time zones. Office 2007 facilitates collaboration with  more...

Microsoft Office 2007 Sharing Information with OneNote 2007 ...g Information with OneNote 2007 Microsoft With team members working in diverse locations, a central repository in which to store information about customers, projects, and meetings is vital. There's an ever-growing amount of information in a variety of formats and teams must stay in control. Office OneNote 2007 is a note-taking program which enables you to store typed text, handwritten  more...

Managing Virtual Teams ...er 80 of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance,  more...

Managing Workforce Generations Introduction to Cross-generational Employees ...zation. Managed correctly, a diverse workforce, including members from different generations, enhances performance and productivity. The generation in which you grow up is a key influence on your adult behavior, and the different characteristics of each generation can strengthen an organization if properly managed. But stereotypes are pervasive and divert attention from the positive roles that  more...

Managing Workforce Generations Working with a Mulitgenerational Team Managing Workforce Generations: Working with a Mulitgenerational Team Managing a multigenerational team requires a clear understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this  more...

Health Care Reporting and Presentations This is a complete and comprehensive course on creating and communicating health care information in a clear, concise presentation form. This 6-week course will prepare you very well to communicate with your supervisors, board members, and peers. You will review the basics of who, why, and HOW of effective reporting and presenting. In brief, it covers: Reviewing the Basics: ? What?s My Message?  more...

Legal Nurse Consulting Certificate Program ...l your order in. The cost of the text book is $ 65.00 for members of the American Association of Legal Nurse Consultants and $ 99.00 for non-members. A fee is added for shipping. "Legal Nurse Consulting: Principles and Practice" Edited by: Patricia W. Iyer, MSN, RN, LNCC. Bocca Raton:CRC Press;2003. American Association of Legal Nurse Consultants 4700 W. Lake Avenue Glenview, IL 60025 Phone:  more...

Becoming an Effective Team Member Course description -- The key to a teama ™s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see  more...

Successful Negotiation ...r interactions with customers, coworkers, and even family members. This course will give you the strategies and techniques you will need to help you define opportunities in which negotiating would be appropriate and to create a win/win situation in each of your negotiations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.  more...

The Power of being Different ...s. Coursework focuses on increasing the insight of course members in the importance of moving away from incrementalism (continuous innovation that guarantees safe but small successes), and getting used to radicalism (innovating in a complete different field: doing what others haven`t thought of yet). The course will provide the basics one can maintain to preserve an innovative spirit and  more...

Control of Hazardous Energy (Lockout/Tagout) This course provides training as required by OSHA's Control of Hazardous Energy (Lockout/Tagout) Standard (29CFR 1910.147). Material covered in the course includes a thorough review of the Standard, its applications and limitations and major compliance requirements including training, assistance in identifying responsible staff, and preparation and organization of an equipment inventory, You will  more...

How to have an Effective Safety Committee ...ou how pack your conference room with the right committee members. You will learn how to get a fire started under them, get your committee cooking, gear them up for success, sustain interest with reward and recognition, and re-ignite an existing committee. With our new safety committee course you will be pitching your safety plans on solid ground. This course can be taken in a self-directed  more...

7 Steps to A Lot More Sales ...al Guild of Professional Consultants to certify over 2000 members in marketing and sales consulting expertise. The system was recently included in the on-line learning management systems of Dell and IBM computer. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in  more...

911 OPERATOR TDD TRAINING ...ted, students participate in simulated conversations with members of the deaf/speech impaired community via a simulated TDD machine. This course can be completed within 2 hours. Course must be completed within 6 months of enrollment. 911 OPERATOR TDD TRAINING According to the Americans with Disabilities Act: "PSAPs should require or offer refresher training to recognize and process TTY calls  more...

Ethics and Compliance Basics ...members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors,  more...

Microsoft Word 2003 (Levels 1-2-3) ...yone with a web browser can view, making it easy for team members to collaborate online. Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Our interactive training series will guide you through this powerful program and show you  more...

Microsoft Word XP Certification ...yone with a web browser can view, making it easy for team members to collaborate online. Welcome to Microsoft Word XP Certification Our Word XP provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Our interactive training series will guide you through this powerful program and  more...

Performance Management & Appraisals Training & Certification Program Learn the basics of Performance Management and earn a "Fundmentals of Performance Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Performance Management Training & Certification Program provides details for establishing and maintaining an effective performance  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...ssional Associations The firm or its technical staff, are members of the following organizations: American Society of Home Inspectors? American Society of Mechanical Engineers American Society of Heating, Refrigeration and Air Conditioning Engineers Canadian Association of Home and Property Inspectors Canadian Employee Relocation Council Heating, Refrigeration and Air Conditioning Institute of  more...

Team Management - Enabling Teams ...nabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members ™ capacity to achieve. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team  more...

Teams Management - Managing Team Conflict ..., personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Teams Management - Managing Team Conflict This course will teach you how to  more...

Teams That Work ...ing teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership skills. In addition, valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture is a point of focus. Topics range from developing leadership and effective communication skills to dealing with team conflict,  more...

The EcoBroker Certificate Program ...n turn, the buyers and sellers of real estate, as well as members of the general public, enjoy a variety of energy and dollar saving benefits as a result of the reduced maintenance and utility costs associated with more energy-efficient properties. The EcoBroker emphasis on recognizing and taking advantage of the energy-efficient features of properties, or perhaps achieving financing for  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...members of the professional healthcare team. Medical transcriptionists transcribe medical reports to document patients` medical care and condition. Most medical reports are transcribed from audio files recorded by the physician, but a growing number of medical reports are first compiled by speech recognition technology, then edited and corrected by medical transcriptionists, or Medical Language  more...

Attracting Developing and Retaining Generations How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons.  more...

Leading Silent Generation and Baby Boom Workers The two eldest generations of employees working today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and  more...

Making Cross-generational Teams Work ...members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom generation, Generation X, and Generation Next  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

Conquering Conflict through Communication How many times have you said nothing because it was "good for the team" or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. It's what you don't say, how you listen to others, and how you listen to what you say. At the end of this course, you'll have the skills you need to listen  more...

Performance Reviews ...tifying the steps a manager must take to develop her team members. Too often, training is the sole and unfocused response by many managers to their employees' development needs. This course ends by explaining how training can, in fact, be used effectively and purposefully in development. This course rejects the view held by many managers and employees that appraisal meetings are a  more...

Understanding Technical Professionals As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new  more...

Techniques for Managing a PRINCE2-aligned Project ... ?How?? Project management techniques are procedures that members of a project team use to complete tasks. Experienced Project Managers often keep a toolbox of proven and trusted techniques nearby. They need techniques that are documented and repeatable. Techniques should also be flexible and appropriate for use with any type or size of project. The PRINCE2 project management methodology  more...

Building a Healthy System ...tem. By examining the beliefs and assumptions of all team members, as well as their personal visions, you'll discover the most profound leverage of the entire system. Change a belief, and you change an entire system. Combine that with a common vision, and you have the makings of a healthy system. This course will take you through four areas of focus that will encourage you to take a closer look  more...

Project Planning Controlling a PRINCE2-aligned Project ... allow project managers, project boards, and project team members to organise and control the project management process. These components are the building blocks of good project management. The project management methodology advocated by PRINCE2 includes eight components: Business Case, Organisation, Plans, Controls, Management of Risk, Quality in a Project Environment, Configuration  more...

Emotional Intelligence and Teamwork ...r impact and enjoying more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance when she needed it. Cassandra, who had kept her nose to the computer and kept pretty much to herself, was struggling to understand Elizabeth's popularity. When she  more...

Delivering the Message So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you  more...

Available Presentation Resources This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to  more...

Sales Management Building a Championship Sales Team ... Select the steps for building trust among sales team members. Follow steps for building trust between sales professionals and yourself. Simulation Overview: In this simulation, you will meet with Robin Carlson, a sales professional for the enhanced telecommunications unit for which you recently became the sales manager.  more...

Sales Management Motivating Sales Teams to Win ... Teams to Win, you will learn what you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To Identify the actions you  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...an Darnell and Dean Kramer. Both are Project Managers and members of Icon's centralized Buying Center. Susan, the newest member of the management staff, knows very little about Competitive Intelligence while Dean, a seasoned veteran, is skeptical of Competitive Intelligence's applicable uses to Icon. Your goal is to thoroughly explain CI to Susan and outline the benefits CI has to offer to Dean  more...

Managing Business Risk Risk Assessment Control ... meet with John Cunningham, Chief Risk Officer. Recently, members of Operations Management have submitted a proposal to build new warehouse. The warehouse, which is to be located in Florida near the coast, is scheduled to be built in six months. Before groundwork can begin, the project proposal needs to be approved by John Cunningham. Through a series of questions, John will assess your  more...

Managing Business Risk Financing Contingency Planning ... company by not fully understanding the risks. Therefore, members of the executive board have requested that an overview of the financing risks be analyzed before any more trading an investing occurs. You will meet with a business investor, a financial analyst, and a risk manager to discuss financing risks and develop a rough draft of an insurance contract to be submitted to the executive board  more...

Oracle Database 10g Administration Workshop II Part 2 ... Identify considerations for dropping redo log groups and members. Sequence the steps involved in noncritical file recovery. Identify commands that are used for server-managed and user-managed recovery. Unit 3: Incomplete Recovery Identify features of incomplete recovery. Match incomplete recovery types with their features. Identify guidelines for performing incomplete  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ...l phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process. Learn To: Understand the need for the iterative nature of DMAIC for a process. Understand how improvement affects the people involved in a process. Apply Six Sigma to maintain a newly improved process. Use control plans to sustain  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...viduals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 3 Hour Language Options:  more...

Advanced Six Sigma The Define Phase of DMAIC ...viduals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. There are no prerequisites required for this course. Deployment: Self-Study Accreditation NASBA credits: 3 CPE CEU credits: 0.20 CEUs HRCI credits: 3 Hour Language Options: US English Total Learning Time: 2  more...

SAP R 3 Working with v3 0 ...is also directed to IS Support staff and SAP Project Team members needing training in use of the basic SAP system functions. Participants should have completed the following course: Course 12749 SAP R/3 Fundamentals. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Managing the Dialog Duration: 2 - 3 Hour(s) How to login and logout. Identify and locate the  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data ...uctures and Master Data. This includes: - Project Team Members - Key Users and Super Users - SAP Trainers - General Users Participants should have completed the following courses: - 12272 Working with SAP R/3 - 12793 SD Overview & Master Data T otal Learning Time 6 Hour(s) Course Contents Unit 1: Introduction Duration: 1 Hour(s) Overview of SAP  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center ...3 for Retail tasks. IT Support staff and SAP Project Team members needing training in the use of Retail Order Management functionality. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. Participants should have completed the following courses: 11712, Windows 3.1 Fundamentals 12749, SAP R/3  more...

SAP R 3 v4 0 Profit Center Accounting ...t Center Accounting within R/3. Target groups are project members, part of the Profit Center, employees within centralized or decentralized controlling processes and individuals responsible for Profit Centers. Participants should have completed the following courses: 12286 SD Order processing. 12280 Cost Center Accounting 1 12277 FI General Ledger 12276 FI  more...

SAP R 3 v3 0 Information Systems within FI ... A udience This course is intended for Project Team members, Key Users, Internal SAP Trainers and end users working in external accounting. Users will typically be involved in: Management of external accounting; Cost center and budgetary controlling; Accounts Receivable/Customer Credit management; Accounts Payable; G/L Accounting. Participants should have completed the following courses:  more...

SAP R 3 v4 x SD Order Processing ... Distribution system. Also, user Support and Project Team members requiring a business user perspective of the SD system. They should be confident users of their Personal Computer technology, of Windows (or other GUI environments in use at their work location). They should also have basic competence in navigating through the SAP R/3 system, use of Help and other services. The following  more...

SAP R 3 MM Purchasing Organization and Master Data ... time and best price. User Support staff and Project Team members needing to acquire a user perspective of the SAP system are also targeted. Participants should have a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be confident users of their PC  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System ... time and best price. User Support staff and Project Team members needing to acquire a user perspective of the SAP system are targeted as well. Participants should have a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be confident users of their PC  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...ial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...ial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3  more...

SAP R 3 v4 x MM Inventory Management ...anagement activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system.  more...

SAP R 3 v4 x Invoice Verification ...urchasing activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have a good knowledge of their organization's working procedures and standards for accounting processes, materials and inventory management and invoice processing. Participants should be confident users of their PC technology, Windows (or other GUI  more...

SAP R 3 v4 x FI Payments ...payment transactions. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants will need to have a basic knowledge of Windows or other graphical (GUI) interfaces, as well as basic skills in the use of R/3 system  more...

Working with SAP R 3 v4 x ...Secondary Audience: IS Support staff and SAP Project Team members needing training in use of the basic SAP system functions. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following course provides the education and training which will ensure most productive study of course 13181: 12749 SAP R/3  more...

C Programming - Part 3 ... to a structure pointer. Identify the code to access the members of a structure by using a structure pointer. Identify the code to pass a structure pointer to a function in a specified situation. Write the code to allocate memory to a pointer member of a structure. Identify the code to implement a pointer to a pointer. Identify the code to implement a pointer to a function in a specified  more...

C Programming - Part 1 ...in C++. Identify the syntax for initializing static data members in C++. Identify the syntax for declaring member functions in a class. Identify the code for defining static member functions in C++. Identify how a class member should be declared in a program in a given situation. Identify the syntax for a nested class definition. Identify the syntax for a member function definition that  more...

C Programming - Part 2 ...e types of inheritance with their definitions. Match the members of a class with the access specifiers that should be used to declare them for a specific scenario. Write the code to derive a class from a specified base class for a specified scenario. Identify the derived class constructor that is needed to initialize a derived class object with arguments. Write the code to access a base  more...

C Foundation for Non-C Programmers - Part 2 ...nd classes, as well as how to populate those classes with members and functions. They will also learn how to instantiate objects, incorporate error handling, and perform simple I/O. L earn To: Identify the features of object-oriented programming. Declare a class. Create an object to a class. Invoke and access member functions. Identify the function of a pointer. Manipulate  more...

Oracle8 Database Administration - Create Databases ...lan for the maintenance of redo log groups. Redo log members. Control files. Identify the process of log switches and checkpoints. Manage tablespaces and data files. C ontent Emphasis Skills-Based A udience Database Administrators, system administrators, network administrators, and technical support professionals. Prior to taking this course, participants  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 2 ...ew class with the reasons for overriding them. Match the members of the CPrintinfo class with their uses. Sequence the steps to print a document using the MFC functions. Match the members that contribute to modify the print preview with their functions. Enhance print preview by setting the number of pages to be displayed in the preview mode. Sequence the steps to manage printing using the  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 5 ...satisfy the criteria entered by the user. Match the data members of database exception classes with their functions. Sequence the steps that occur in the database exception-handling process. Unit 4: Database Access: ADO and RDO Duration: 2 Hour(s) Identify the advantages of using ADO to access a database. Create an ADO database application by using data-bound dialog wizard.  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 4 ...s. Match the groups of MDX advanced functions with their members. Define the slices of a cube by using MDX. Create an MDX by using MDX components. Match the ADO MD objects with their properties. Match the DDL statements provided in OLE DB for OLAP specifications with their functions. Connect to an OLAP database by using ADO MD. Read the definition of a cube by using ADO MD. Retrieve  more...

Quality Management Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

Building Cisco Multilayer Switched Networks Part 3 ...y. Identify Hot Standby Recovery Protocol (HSRP) group members. Identify functions of active and secondary routers. Identify key aspects of multiple Hot Standby Recovery Protocol (HSRP) groups. Differentiate between Hot Standby Recovery Protocol (HSRP) states. Match commands for configuring Hot Standby Recovery Protocol (HSRP) with their functions. Identify key aspects of Hot  more...

Java for Procedural Programmers Java Concepts ...ing Your Own Class section covers creating a class, class members, and object hierarchy in Java. Learn To To differentiate between WebSphere Studio family members. To identify features of WebSphere Studio Workbench. To identify features of WebSphere Studio Application Developer. To  more...

Project 2000 Proficient User ...by using the Tasks menu. Disable task delegation by team members on Project Central by using the Admin menu. Record the status of a task on Project Central by using the Tasks menu. Set an AutoAccept rule by using the Messages section. Create user permissions by using the Admin menu. Modify the color of a specific Gantt chart bar by using the Admin menu. Modify the mode of the Project  more...

Intro to Object-Oriented Programming with Java ...ns the concept and use of classes, objects, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding. Learn To: Identify advantages of using Object-Oriented Programming (OOP). Identify features of a  more...

Intro to Object-Oriented Programming with Java ...ns the concept and use of classes, objects, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding. Learn To: Identify advantages of using Object-Oriented Programming (OOP). Identify features of a  more...

Java for Procedural Programmers Java Concepts ...ing Your Own Class section covers creating a class, class members, and object hierarchy in Java. Learn To To differentiate between WebSphere Studio family members. To identify features of WebSphere Studio Workbench. To identify features of WebSphere Studio Application Developer. To  more...

Advanced Project Leadership Organization Strategy Business Needs ...es of organizations. Identify the roles of project team members in different types of organizations. Identify key elements of company strategy. Identify the strategies that company use. Identify internal and external resources to determine company strategy. Identify the process of determining company strategy. Identify the need for Project Charter. Identify the need for Statement  more...

Oracle9i Database Admin Create a Database ...and identify the uses of redo log groups, the features of members, and the parameter values of redo log files. • Identify the situations in which log switches and checkpoints occur, force log switches and checkpoints, and identify the functions of parameters that control the checkpoints. • Identify the features of archive modes and retrieve information about the archive modes and  more...

Cross-Functional Team Series The Cross-Functional Teams Series includes the following courses: Cross-Functional Teams: Goal Setting in a Cross-Functional Team Cross-Functional Teams: Selecting Cross-Functional Team Members Cross-Functional Teams: Cross-Functional Team Development To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

EnjoySAP Features Functions ...e Employees who need to learn how to use the R/3 System. Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English, French Total Learning Time 3  more...

EnjoySAP What s New in Release 4 6 ...e Employees who need to learn how to use the R/3 System. Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English Total Learning Time 3 to 4  more...

SAP R 3 Variant Configuration Master Data ...Development, Design, and Production; Project managers and members of project teams from Development, Design, Sales and Distribution, and Production; Organizers and employees from IT; Employees with relevant background knowledge who are interested in Variant Configuration from Purchasing, Materials Planning, and Controlling. Prerequisites for this course would include: SAP R/3 Fundamentals,  more...

SAP R 3 Variant Configuration Config Scenario ...Development, Design, and Production. Project managers and members of project teams from Development, Design, Sales and Distribution, and Production. Organizers and employees from IT. Employees with relevant background knowledge who are interested in Variant Configuration from Purchasing, Materials Planning, and Controlling. The following courses provide the education and training which will  more...

SAP R 3 FI General Ledger Posting Periodical Processing ...and goods accounting. User Support staff and Project Team members who need to acquire a user perspective of the SAP system. There are no prerequisites for this course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English Total Learning Time 3 to 4 hours 13488 Objectives  more...

mySAP com - Overview ...ployees who need to learn how to use the R/3 System , and members of project teams (organizational and conceptual phases). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English Total Learning Time 3 to 4 hours 13740 Objectives Unit 1: mySAP.com Basics 1.5 - 2 hours o  more...

SAP R 3 v4 6 Purchaser ...arn how to use the R/3 System, Procurement employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options CD-ROM Multi-Learner, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, InterNETg, All In One, NLO Accreditation NASBA credits: 4 CPE Credits Language Options  more...

SAP R 3 v4 6 Shipping Employee ... shipping, Shipping Clerks, and other shipping employees, Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options CD-ROM Multi-Learner, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, InterNETg, All In One, NLO Accreditation NASBA credits: 4 CPE Credits Language Options  more...

SAP R 3 v4 6 AR Accountant ...inancial Department, with emphasis on AR Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 4.5 to 6 hours 13831  more...

SAP R 3 v4 6 AP Accountant ...Department employees with emphasis on AP Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, German Total Learning Time 4.5 to 6 hours 13832  more...

SAP R 3 v4 6 Financial Accountant ...o use the R/3 System, Financial Department employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 4 to 6 hours 13833 Objectives  more...

SAP R 3 v4 6 Cost Center Accountant ...arn how to use the R/3 system, controlling employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.50 CEUs Language Options American English Total Learning Time 4 to 6  more...

SAP R 3 v4 6 SD Custromer Service Representative ...er service representatives and other sales employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in this course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.50 CEUs Language Options American English Total Learning Time 4 to 6  more...

Customer Relationship Management CRM ...uld include students who need to learn how to use SAP CRM Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English, German Total Learning Time 3  more...

SAP R 3 Business Info Warehouse BW - Config Overview ...d to learn how to use SAP Business Information Warehouse, members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.50 CEUs Language Options American English, German Total Learning Time 4  more...

SAP R 3 Business Info Warehouse BW - Config Advanced ... learn how to use SAP Business Information Warehouse, and members of project teams (organizational and conceptual phases). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.50 CEUs Language Options American English, German Total Learning Time 4 to 6 hours 13998 Objectives Unit 1: Data Extraction 2  more...

SAP Strategic Enterprise Management SEM ... to learn how to use SAP Strategic Enterprise Management, members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.50 CEUs Language Options American English, German Total Learning Time 4  more...

SAP Advanced Planner Optimizer APO Overview ...e include those who need to learn how to use SAP APO, and members of project teams (organizational and conceptual phases). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.50 CEUs Language Options American English, German Total Learning Time 4 to 6 hours 14000 Objectives Unit 1: Supply Chain  more...

mySAP com Workplace Overview ...ees who need to learn how to use mySAP.com Workplace, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, German Total Learning Time 5 to 6 hours 14001  more...

SAP R 3 v4 6 CO Cost Center Acct Master Data ... the SAP R/3 CO system, and User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. Suggest taking the prerequisite course 14347, SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

Business Travel Safety Domestic Travel In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the  more...

ABAP Objects 6 10 Overview ...t developers working in an SAP environment, as well as at members of project teams working in the concept phase. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English, German Total  more...

mySAP CRM 3 0 Overview The course mySAP CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. Learn To: o CRM and the mySAP CRM System. o Customer Relationship Management. o Example  more...

mySAP EBP 3 0 Overview Self Service Desktop Buying The course mySAP EBP 3.0 Overview and Desktop Buying will introduce the trainee to Supplier Relationship Management, and introduce him to the most important features of mySAP EBP 3.0, Enterprise Buyer Professional to purchase goods and services directly from his desk. The course will commence by providing an overview of the possible procurement structure of a company, continuing right through the  more...

SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures  more...

SAP R 3 4 6 FI General Ledger Organization G L Account Within the Computer Based Training course (CBT) SAP R/3 FI General Ledger you will learn to create and post to G/L accounts, post incoming and outgoing payments, display and modify account balances and line items and, finally, perform month-end closing. Learn To: o To get started with SAP R/3 4.6 o To start the System and log On o Access Options o Basis o Organisation o FI as a  more...

SAP R 3 4 6 FI General Ledger Posting Periodical Processing Within the Computer Based Training course (CBT) SAP R/3 4.6 FI: General Ledger Posting and Periodical Processing you will learn to post an invoice to G/L accounts, to change and reverse a posting, to post an incoming and outgoing payment and how to select and assign open items. Furthermore, you will learn to display and change balances and items, select line items and to carry out tasks that occur  more...

SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To:  more...

SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc ...sing the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. There are no prerequisites to follow the course. However, the following courses will provide complementary training: 14347, SAP R/3 4.6 CO Cost Center Accounting Organisation and Basic Settings 14348 SAP R/3 4.6 CO Cost Center  more...

Creativity Innovation Promoting Team Creativity ...team. Identify roles that team members will play. Manage an individual who might hinder creative sessions. Use conflict to foster creativity. Recognize the correct order for the creative problem-solving processes. Use creativity to solve a problem.  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, maximizing team and employee performance, and conducting interviews. Learn To Identify reasons Emotional Intelligence is important in the workplace.  more...

Effective Presentations The Presentation Process ...ation. Finally, you will learn how to assess the audience members and answer their questions. Learn To Apply four steps to help reduce your fear of speaking. Apply five elements of nonverbal communication to improve your delivery. Apply three guidelines for using visual aids during your presentation.  more...

Communicating w Difficult People Working with Difficult Employees Communicating with Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ... Identify ways to build a cross-cultural team when team members are in different locations. Identify elements to consider when designing cross-cultural communication. Audience Managers, supervisors, employees, or anyone who communicates internationally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning  more...

Organizational Communication The Fundamentals .... Audience Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Communication Basics (0.5 - 1 hour) Match  more...

Organizational Communication Communicating in the Workplace .... Audience Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Communication Flow and Organizational Systems (0.5 - 1  more...

Organizational Communication Managing Communication .... Audience Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Context, Stress, and Communication Tools (0.5 - 1 hour)  more...

Customer Relationship Mgt Implementing CRM ...Robinson, Elizabeth Williams, and Mildred Parcells, three members of the Board of Directors for The Glen, a non-profit organization that provides summer camping experiences for disadvantaged children and their families. With revenue down in three of the past four years, the Board received a proposal from The Glen's marketing staff outlining why the implementation of a CRM system would help  more...

Sexual Harassment Preventing Sexual Harassment Claims Sexual Harassment: Preventing Sexual Harassment Claims offers the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the  more...

Decision Making Problem Solving Problem Solving Fundamentals ...ble an effective team. Select team members based on set criteria. Understand which individuals are effective problem solvers. Simulation Overview: In this simulation, your company has been experiencing an increase in turnover in the Customer Service Department and nothing has been done to correct the  more...

Leadership Development Leading the Way ...Department. Communication breakdowns and unmotivated team members are two of the main issues you will discuss during the meeting. Unit 4: Solving Crisis Situations (0.5 - 1 hour) Understand what situational factors affect leadership. Set goals to effectively lead followers. Solve problems and resolve conflict effectively  more...

Leading the Way Learning to Lead ...leader of the HotBox project team. You will meet with the members of the project team to assess the project's current status. The team is two weeks behind schedule and facing a 30-day deadline for the final design specs, so you'll need to get to work quickly. To do so, you need to demonstrate the characteristics of effective leadership and avoid common leadership pitfalls. Unit 2 : The  more...

Business Problem Solving Problem Solving Teams ...and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be able to conduct an effective team meeting, motivate team members, and communicate effectively. Learn To Match problem-solving barriers to their solutions. Overcome barriers  more...

Goal Setting Reaching Individual Goals ...cently joined your team. You need to explain to your team members the benefits of goal setting and discuss the guidelines for setting effective goals. Unit 2: Setting Goals (0.5 - 1 hour) Identify the characteristics of effective goals. Develop effective goals. Identify the guidelines for self-managing goals.  more...

Goal Setting Goal Setting Tools for Managers ...athy Benteau, Software Engineer, who, like the other team members, is inexperienced with a project of this scale. Unit 2: Goal Setting with Individuals (0.5 - 1 hour) Identify the characteristics of effective goals. Set effective goals. Identify the goal-setting areas determined by employees.  more...

Employee Performance Managing Difficult People ...pportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's turnover rate and meet the release date for a new product. Learn To Address difficult personality types. Identify communication  more...

Employee Performance Resolving Conflict ...r manager and yourself, between employees, and among team members. Learn To Examine many sources of conflict. Explore the harmful and beneficial sides of conflict. Use, identify, and address various conflict resolution methods. Understand the difference between resolving and  more...

Value Chain Management Managing the Transition to a Value Chain ...ager, you will need to convince management that your team members are ready for the change and that they are aware of their roles and responsibilities. Unit 2: Managing Transition to the Value Chain (1 - 2 hours) Identify models to drive change within the organization. Identify effective uses of information in managing change.  more...

Facilitation The Effective Facilitator ...cilitator can use to ensure full participation among team members and how to properly ask questions, offer feedback, and record information. Learn To Differentiate between facilitation and leadership. Apply behaviors to succeed as a facilitator. Enhance their credibility as a facilitator using neutrality.  more...

Facilitation The Facilitation Process ... Differentiate among the methods for interviewing team members. Identify characteristics of an effective agenda. Use structural tools to enhance your role as a facilitator. Establish ground rules before a meeting begins. Apply steps to prepare a meeting room. Simulation  more...

Facilitation Facilitating Challenging Situations ...pecifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members. Learn To Apply steps to foster healthy debates. Facilitate five types of difficult team members. Use a communication  more...

ISO 9001 2000 Overview of Standards ... in your organization's ISO 9001 procedures. Audience Members of Corporate Management, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the implementation of the ISO 9001: 2000 standard. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total  more...

Managing the Expert Developing a Successful Environment ...managing Barbara. However, due to the strong desire among members of middle management to have access to a life coach, your department plans to develop and implement an in-house program to meet that demand and Barbara's role will be lessened. A few HR employees will undergo a training program with ELANEX to become results coaches and will attempt to replicate Barbara's methods throughout the  more...

Coaching Applying the Coaching Process In Coaching: Applying the Coaching Process, you will learn how to establish coaching objectives, identify the best opportunities to coach, and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals, implement an appropriate reward system, and monitor your employees'  more...

Coaching Communicating with Employees ...e Development Team Leader. After initial discussions with members of the development team, you have determined that many of the development versions for a new product line have been sent out for testing with an unusual amount of errors, causing testing to take longer and delaying the development process. As the Operations Manager, you need to effectively question Nathan to determine why the  more...

Organizational Crisis Mgmt Anticipating Planning for Crises This course defines and examines what is meant by Organizational Crisis Management, noting the special need for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential  more...

ISO 9001 2000 The Auditing Process ...ital points for managing corrective actions. Audience Members of Corporate Management, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the implementation of the ISO 9001: 2000 standard. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total  more...

HIPPA Security Awareness Part 2 Security Safeguards for Practitioners ...g a security awareness and training program for workforce members. Identify critical procedures for reporting and responding to security incidents. Identify guidelines for developing a data backup plan. Identify guidelines for developing a disaster recovery plan. Identify guidelines for developing an  more...

Project Management Project Management Framework ...mited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3 PDUs CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Project Management Project Management Processes ...mited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3 PDUs CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Project Management Project Integration Management ...mited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3 PDUs CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Project Management Project Scope Management ...mited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3 PDUs CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Project Management Project Time Management ...mited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3 PDUs CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Project Management Project Cost Management ...mited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3 PDUs CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Project Management Project Quality Management ...mited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3 PDUs CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Project Management Human Resource Management ...team, as well as the process for acquiring effective team members. Finally, you will learn how to develop and manage a project team, including building team cohesiveness and managing conflict. Learn To: Understand the importance of the Human Resource Management in the project management process. Understand the importance of Human Resource Planning in Human Resource Management.  more...

Project Management Project Communications Management ...mited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3 PDUs CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Project Management Project Risk Management ...mited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3 PDUs CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Advanced Project Mgmt Managing Accelerated Projects ...e teamwork and enhance productivity, empower project team members, and create a sense of urgency to ensure project work is completed on time. Learn To Identify risks of schedule compression methods. Identify project areas you should look at when trying to shorten a schedule. Given an example, calculate the  more...

Project Management Project Procurement Management ...mited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3 PDUs CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Project Leadership Leading the Project Team ... Identify ways to motivate team members according to their personalities. Audience The target audience for this series is project managers who are responsible for managing and leading their project team. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total  more...

Team Management High Performance Teams .... Resolve conflict among team members. Build trust in your team members. Build trust in your team members. Solve problems as a team. Make decisions that satisfy all team members. Audience This course is for managers and employees who are responsible for  more...

Team Leadership Developing A High Peformance Team ...mples of criteria that should be used when selecting team members. Follow steps for developing a team communication process. Identify elements of effective teams. Identify desirable characteristics of effective team leaders. Audience Managers and team leaders who want to develop and lead effective, high  more...

Team Leadership Conducting Productive Team Meetings ...description. Create main roles for members in a team meeting. Follow steps to develop a team meeting agenda. Identify guidelines for documenting team meetings. Simulation Overview: In this simulation, you and Elizabeth Thomas, an Engineer in Icon's Product Development Department,  more...

Team Leadership Promoting Your Team s Effectiveness ...ness. Follow steps to empower team members. Identify examples of rewards depending on the type of reward. Identify elements that can be affected by cultural differences. Take action to prevent the negative effects of diversity in your team. Simulation Overview:  more...

Team Conflict Resolving Team Conflict ...flict by following the correct process. Audience Team members who want to understand how to resolve conflicts within the team. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Identifying Team Conflict (0.5 - 1 hour)  more...

Team Conflict Overcoming Conflict with Communication ...t guidelines to approach team conflict. Audience Team members who need to learn to overcome conflict when communicating with other team members. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Communication (0.5 -  more...

Team Participation Teamwork Fundamentals ...e will teach you how to communicate effectively with team members and adapt to their various personality styles. You will also learn the various stages of team building and understand how to overcome common problems that teams encounter. Learn To Differentiate between traditional and self-directed work teams. Address problems that  more...

Team Participation Team Communication ...rn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal communication and learn techniques for using both types of communication to create a supportive team environment. Learn To Understand the factors that cause breakdowns in team communication.  more...

Team Participation Resolving Conflict in Teams ...ntify the symptoms of conflict, how conflict affects team members, and the relationship between the content and the process of team conflict. Unit 2: The Nature of Team Conflict (0.5 - 1 hour) List the three sources of team conflict. Identify the issues that provoke team conflict. Explain how team conflict can be  more...

Team Participation Decision Making in Teams ... Understand and avoid 'groupthink,' in which team members become complacent about thinking independently. Act appropriately to influence biased team members. Rate team options against predetermined criteria. Identify and avoid attitudes and behaviors that defeat consensus. Audience Managers and  more...

Virtual Teams The Fundamentals ... Identify four ways virtual team members can communicate. Select technologies that best address a virtual team's needs. Apply techniques to overcome a virtual team's cultural challenges. Follow guidelines to enhance trust among virtual team members. Audience Individuals who want to  more...

Virtual Teams Communicating Effectively ... learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To Use the communication design process to  more...

Virtual Teams Participating in Virtual Meetings ...ng activities to enhance relationships among virtual team members. Build trust with members of a virtual team. Apply techniques to overcome a virtual meeting's ineffectiveness. List the four stages of a virtual team's social dynamics. Apply six steps to enhance a virtual team's  more...

Virtual Team Mgmt Developing Virtual Teams ...irtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to replace informal training on a virtual team and how to select virtual team members. Learn To Match the five  more...

Virtual Team Mgmt Managing Virtual Team Relationships ...hree steps for determining roles and responsibilities for members of a virtual team. Determine the type of boundaries impacting a virtual team. Fulfill virtual team members' expectations. Identify the five forms of technology that assist collaboration. Audience The target audience for this series is managers  more...

Virtual Team Mgmt Coaching Virtual Team Members ...Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the process for managing a team member's career  more...

Project Teams Participating on a Project Team ...lving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team. Learn To List the phases of a project's life cycle in the correct order. Select the requirements a project must meet to be  more...

Project Teams Applying Team Building Techniques ...be done to build team cohesion. Audience Project team members, team members, and team leaders who are interested in learning more about how project teams are created and how they function. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ...n, how to develop an action plan for a team, and how team members should set goals and objectives. Learn To Identify the characteristics of a cross-functional team. Identify the causes for success or failure of cross-functional teams. Choose six elements of a team charter. Avoid  more...

Cross-Functional Teams Selecting Cross-Functional Team Members ...Members covers how to identify and select cross-functional team leaders and members and how to ensure cross-functional team success. The program also covers roles in cross-functional teams, how key stakeholders are important to the success of cross-functional teams, and the reasons that cross-functional team member/upper management relationship is important. In addition, the program touches on  more...

Cross-Functional Teams Cross-Functional Team Development ...ing a recognition system. Audience Team leaders, team members, and managers or supervisors who are interested in learning more about how cross-functional teams are created and how they operate. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Administrative Assistant Skills Understanding Basic Skills ... has asked you to start planning a business trip for some members of the Marketing Department. She is in charge of the preparations for an upcoming tradeshow in Dallas. Today, you'll be responsible for making travel arrangements for Marcus D'Angelo, a Marketing Manager, who will be attending the tradeshow. First, you'll need to call Icon's Travel Department to determine how to plan the trip.  more...

Organizational Learning Deploying a Knowledge Mgmt System ...esearch team determined that $25,000 and a team of twelve members (six from the publishing sector, three from marketing, three from integration) will need three weeks to conduct a pilot project. In this Simulation, you are manager of Human Resources with Antigua and are meeting with Carol Chung, Editor in Chief of Global Book Encyclopedia, Ronald Spear, one of Icon a a s Integration  more...

Navigating Oracle Applications 11i ... Audience: The target audiences are consultants and members of an implementation team as well as end-users. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: Working with Interface and Data (2 hours) Identify features of the Navigator window. Match components of an Oracle  more...

Java for Procedural Programmers Beyond Basic Java This course covers designing for change within a software system, Packages, and I/O and Exceptions. You will learn about supporting subsystem and system level changes. The first section also covers architectural components such as patterns and application frameworks. In the Packages section, you will learn to identify and solve package naming issues. Considerations for using packages are also  more...

Java for Procedural Programmers Beyond Basic Java This course covers designing for change within a software system, Packages, and I/O and Exceptions. You will learn about supporting subsystem and system level changes. The first section also covers architectural components such as patterns and application frameworks. In the Packages section, you will learn to identify and solve package naming issues. Considerations for using packages are also  more...

C Programming for the Microsoft NET Platform Part 4 ...ss. • Identify the syntax for accessing base class members. • Identify the syntax for calling a base class constructor. • Identify characteristics of internal access. • Identify the syntax of an internal class. • Identify characteristics of aggregation. Audience The intended audience for this course are individuals involved in programming in C, C++,  more...

C Programming for the Microsoft NET Platform Part 4 ...ss. • Identify the syntax for accessing base class members. • Identify the syntax for calling a base class constructor. • Identify characteristics of internal access. • Identify the syntax of an internal class. • Identify characteristics of aggregation. Audience The intended audience for this course are individuals involved in programming in C, C++,  more...

Virtual Team Management Series The Virtual Team Management Series includes the following courses: Virtual Team Management: Developing Virtual Teams Virtual Team Management: Managing Virtual Team Relationships Virtual Team Management: Coaching Virtual Team Members To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

CIW Server Administrator Part 1 Configuring ...9; Identify factors that affect throughput. • Match members of the Microsoft Windows family with their features. • Identify characteristics of Unix. • Identify features of Novell NetWare. • Identify considerations for choosing an operating system. • Identify considerations for installing an operating system. • Identify considerations for adding a network  more...

SAP R 3 Service Management Master Data ... for this course are middle management, project managers, members of project teams, organizers and employees from IT. Employees with relevant background knowledge who are interested in Service Management. The following course provides the education and training which will ensure most productive study of course: SAP R/3 3.0 Fundamentals (course 12749) and SAP R/3 3.0: Working with R/3 3.0  more...

SAP R 3 Service Management Scenarios ...ces are targeted: Middle management. Project managers and members of project teams. Organizers and employees from IT. Employees with relevant background knowledge who are interested in Service Management. The following course provides the education and training which will ensure most productive study of course: SAP R/3 3.0 Fundamentals (course 12749) and Working with SAP R/3 (course 13033).  more...

SAP R 3 QM in Procurement ... need to learn how to use the QM component of R/3 System; members of project teams (organizational and conceptual phases) for QM implementation. All employees working in this area. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language  more...

SAP R 3 QM Master Data Analysis ... need to learn how to use the QM component of R/3 System; members of project teams (organizational and conceptual phases) for QM implementation. All employees working in this area. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American  more...

SAP R 3 CO Cost Center Acct Organization Basic Settings ...sing the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. Course 13181 Working with SAP R/3, provides the education and training which will ensure the most productive study of this course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits:  more...

SAP R 3 CO Cost Center Acct Master Data ...sing the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of course: 13181 Working with SAP R/3. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA  more...

SAP R 3 CO Cost Center Acct Settings for Periodical Processing ...sing the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of course: 13181 Working with SAP R/3. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA  more...

SAP R 3 CO Cost Center Acct Periodical Allocation Reports ...sing the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of course: 13181 Working with SAP R/3. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA  more...

SAP R 3 Application Industry Solutions Case Study ...or employees who need to learn how to use the R/3 System; members of project teams (organizational and conceptual phases). All employees who are interested in learning more about the concepts behind the R/3 System. There are no prerequisites required for this course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

SAP R 3 FI General Ledger Organization G L Account ...and goods accounting. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 3 to 4 hours 13487 Objectives  more...

E-Business Part 1 Facing the E-Business Challenge The first course in the e-Business curriculum focuses on the history, trends, and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business. Learn To: a Identify types of e-Business. a Identify e-Business technologies. a Identify the phases of e-Business. a Identify major trends in e-Business. a Identify the  more...

Managerial Leadership Motivating Employees ...gineering team. Bruce is an excellent engineer, but other members of his team have called his work on the Wee PC line into question. You need to meet with Bruce to establish what his priorities are and how those priorities affect the Wee PC line's performance. To do this, you need to evaluate his performance, provide him with appropriate feedback, and assist him in aligning his priorities to  more...

Mentoring Using a Mentor to Your Advantage ... mentoring relationships. Audience Employees and team members who want to learn how to develop a strong relationship with their mentor and gain the most from being mentored. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options Japanese, US English, French Total Learning Time 2 to 4 hours Objectives  more...

Organizational Behavior Organizational Dynamics for Individuals ... that affect OB. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding  more...

Organizational Behavior Organizational Group Dynamics ...also covers the communication styles and channels used by members of an organization. Learn To Sequence the stages of group development. Sequence the steps for creating a team. Effectively communicate with a collaborator. Lead a group to make a decision by following the  more...

Organizational Behavior The Organizational System ...ng diversity. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Organizational  more...

ISO 9001 2000 Implementing Standards ... Identify requirements of Clause 8.1. Audience Members of Corporate Management, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the implementation of the ISO 9001: 2000 standard. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total  more...

Project Leadership Overcoming Obstacles ... Manage decision making among team members. Sequence the steps for creating a decision matrix. Identify the documents used to estimate and report project costs. Audience The target audience for this series is project managers who are responsible for managing and leading their project team. Deployment Options  more...

Project Leadership Overcoming Obstacles ... Follow the process for helping project team members manage their stress levels. Identify ways to improve team members' work habits. Follow guidelines to help manage team conflict. Follow the steps for resolving team conflict. Audience The target audience for this series is project managers who  more...

Managing IT Projects Project Fundamentals Initiation ...are Engineer, and Aaron Johnson, Software Programmer, all members of your current project team. You need to effectively use your project management skills to manage the problems occurring in this project. You also need to meet the requirements of the stakeholders. Unit 3: Project Selection and Initiation (1 - 1.5 hours) Identify the components of a project charter.  more...

Oracle Application Server 10g Administration II Part 2 ...ns in Web Cache Manager for configuring Web Cache Cluster members. Identify options in Web Cache Manager for adding a Web Cache to a Web Cache cluster. Identify the steps to propagate the configuration of a Web Cache cluster member to other cluster members. Identify features of the invalidation mechanism in Web Cache clusters. Unit 2: OracleAS Clusters and J2EE Identify  more...

Advanced Six Sigma Leading Six Sigma Deployment ...sponsibilities of executives and other key Six Sigma team members. Learn To: Understand who should be involved in deploying Six Sigma and how they can maximize the success of the Six Sigma initiative in their organization. Understand what steps are needed to develop a Six Sigma deployment plan. Know the importance of having metrics for Six Sigma deployment. Develop  more...

Advanced Six Sigma Preparing for Black Belt Projects In Advanced Six Sigma: Preparing for Black Belt Projects, you will focus on the responsibilities that Black Belts must fulfill concerning Six Sigma projects. You will learn the variety of tools a Black Belt should be able to use, as well as the Six Sigma processes you will need to utilize when leading Six Sigma projects. Learn To: Understand the role of the Black Belt. Understand  more...

Organizational Behavior - Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization.  more...

Planning a Diversity Initiative ...rself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full potential?" This course will explore the steps associated with creating, launching, and evaluating a diversity initiative. This course will explore the necessary steps for conducting a diversity needs analysis. It will examine the basic groundwork that must be laid  more...

Six Sigma Team Leadership ...team leaders with strategies for selecting the right team members and assigning roles within the team. When the team has been formed, the role of team leader changes to that of a facilitator, leader, and motivator. This course provides you with the techniques and skills required to build a team that can deliver your Six Sigma project. Six Sigma is a registered Trademark of Motorola Corporation,  more...

Six Sigma Team Dynamics and Performance ...g Six Sigma team dynamics--that is, the way in which team members work together and interact. The more that team members understand team dynamics, the greater the team's collective performance is likely to be. This course, Six Sigma Team Dynamics and Performance, is a guide for understanding and improving Six Sigma teamwork. You'll learn about team member roles, responsibilities, and  more...

The Six Sigma Change Agent ...rategy. Many organizations, and often even Six Sigma team members, are resistant to change. That's why this course offers you an introduction to the forms resistance to change takes at both the organizational and team levels. You'll also explore ways of overcoming resistance to change and of building a change-friendly environment. Six Sigma is a registered trademark of Motorola Corporation, and  more...

Total Productive Maintenance How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to  more...

Six Sigma Listening to the Voice of the Customer ...he Voice of the Customer," Six Sigma Green Belts and team members learn that best way. The course consists of two lessons: "Understanding Customer Requirements," and "Defining Customer Requirements." In lesson one, you'll discover methods for specifically identifying your customers--that means all your customers, including ones you may not have realized you serve--and you'll learn how to apply  more...