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From Online Training Directory
Basics of Effective Communication
    Course description -- Basics of Effective Communication examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful more...Lotus Notes 5 0 Level 2
This course introduces students to advanced features of Lotus Notes 5.0. They will work with many Lotus Notes features used in customizing e-mail messages and accessing database material. more...Microsoft Outlook 2002 Core
In this course, students will learn basic features, such as working with e-mail messages, customizing Outlook to their personal preferences, and managing time using the Calendar, task, and note functions. more...Microsoft Outlook 2002 Level 1
This introductory course teaches students the basic features found in Microsoft Outlook 2002. Some skills students will learn include sending, receiving, and managing e-mail messages; creating contacts; using the Calendar to schedule appointments; and understanding and using tasks. more...Microsoft Outlook 2002 Level 2
This course covers intermediate skills for Microsoft Outlook 2002. Students will learn how to assign categories to mail messages, propose alternate meeting times, and send task status reports. more...Outlook 2000 Level 1
This introductory course teaches students the basic features found in Microsoft Outlook 2000. Some skills students will learn include sending, receiving, and managing e-mail messages; using the Calendar to schedule appointments; and understanding and using tasks. more...Outlook 2000 Proficient
This comprehensive course teaches students both the basic and more advanced features found in Microsoft Outlook 2000. Skills taught include sending, receiving, and managing e-mail messages; using the Calendar; understanding and using tasks; exploring contacts and the Journal; and integrating Outlook and Office. more...
From Training Link Education S.E.A
Certificate in Effective Communicating
Aim:
To enable students to choose and use methods of business communications appropriately.
Target Audience:
This programme is designed for people who wish to improve their skills in selecting appropriate communication methods, and in delivering their message effectively. more...
From Serebra Learning Corporation
Phone Skills : Transferring Calls
In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It encourages consideration of both the caller and your colleague when you take messages in your workplace. It also gives valuable tips and hints on more...Phone Skills : Taking and Leaving Phone Messages
In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you identify what makes an effective phone message and give you guidance on giving and taking messages that people can act on successfully. more...Effective Email Series: Send the Right Message
The speed of communication is increasing beyond belief, and e-mail has revolutionised the way we operate. We have the power at our fingertips to communicate instantly - to hundreds of people - wherever they maybe. But writing quickly doesn?t mean the same as communicating effectively. A hasty e-mail can annoy, confuse or fail to impress. Anyone can click the buttons, but making e-mail "click" more...z/OS for Operators Curriculum
.../S Display Jobs Display Date/Time Display PF Keys Display Messages Display Domain Information Module 3 DUMP, CANCEL & FORCE COMMANDS Dump Commands Cancel Command Force Command Module 4 MONITORING THE MVS SYSTEM SMF and RMF Dumps and Traces EREP Module 5 RECOVERING FROM SYSTEM ERRORS Hardware and Software Error Handling Waits, Hangs and Loops Module 6 MORE MVS COMMANDS Halt EOD, LogModify, more...Cisco Installing and Maintaining Routers Part 3: 7000, 7200, and 7500 Series
...Messages and Commands section of the course, students are practice interpreting online module insertion and removal messages. Students also use commands to display system and card status or information. This section helps students develop skills in recognizing and interpreting common system messages. Students also using Cisco IOS software commands to load files into Flash memory and commands more...Excellence in Service: Communicating with Your Customers
In Excellence in Service: Communicating with Your Customers, you will learn how to build rapport with your customers, and you will learn how nonverbal communication is interpreted by customers. In addition, you will learn telephone skills, including how to project professionalism and how to provide quality customer service over the telephone. Finally, you will learn how to communicate effectively more...Business Writing: The Fundamentals
In Business Writing: The Fundamentals, participants learn how to use writing to effectively communicate information. They learn how to use the writing process to construct a well-defined idea and focus on a specific audience. They also learn the proper format for various written pieces, such as business letters, e-mail messages, and memos. more...Microsoft Windows 98 Power User
This course is for users who want to take advantage of the most advanced features and capabilities of Windows 98. At the completion of this course participants will learn to connect to the Internet with Internet Explorer; send e-mail messages with Outlook Express; configure their computer to suit individual work styles; maintain files by timely backup of a hard drive, restoring files and updating more...Microsoft Outlook 97 - Part 1
This course is the first of a two part series which will cover the skills necessary for the Expert User certification exam. The unique Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a more...Microsoft Outlook 98 Fundamentals
This course provides participants with the fundamental skills to use Outlook 98 on a daily basis in their workplace. Students will learn how to perform basic communication and personal organization tasks within Outlook 98. more...Microsoft Outlook 98 Proficient User
This course is intended for end users who are looking to use the fundamental features of Microsoft Outlook 98. This course is the first part of a two part series that will prepare individuals for the Microsoft Outlook 98 Expert User certification exam. more...Microsoft Outlook 2000 Fundamentals
This course prepares IT Professionals to identify the basic features of Outlook 2000, send messages and use the Calendar feature effectively. more...Microsoft Outlook 2000 Proficient User
This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. more...Microsoft Outlook 2000 Expert User
This course prepares IT Professionals to explore the communication options, share work with colleagues, work offline or remotely and integrate Outlook 2000 Components. more...Microsoft Exchange Server 5.5 Design and Implementation - Part 4
This is the fourth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...Internet Basics
The Internet represents the transformation and evolution of the information age. It has emerged as a powerful tool for communication and information sharing, that is making a major impact on people all over the globe. In other words, the Internet is an information super-highway that has compressed the world into a cyber colony. This, in turn, has revolutionized the way people interact with each more...Win2000 Dir Serve Man Optimizing Active Dir Components
This course provides an explanation of Active Directory components and how to best manage these components. First, you will learn about the different types of user accounts in Windows 2000, and how to create and manage local and domain user accounts. Next, you will learn how to locate, move and control access to Active Directory objects, as well as how to manage permission inheritance between more...Technical Support Essentials
These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to more...Succeeding Through Teamwork Tune Into Team Communication
This course helps learners enhance team communications by strengthening their own listening skills and ability to interpret non-verbal messages. Professionals who want to work more effectively with others to achieve shared goals. more...Listening for Comprehension
...is course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, certain sections of this course deviate from standard SkillSoft courses by presenting audio and audio cues without accompanying text. You will require audio to take these sections of the course. A person at all levels of an organization. It more...Enhancing Your Listening Skills
Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your more...E-mail and Organizational Communication
E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for more...Overview to Effective Business Communication
Calvin Coolidge said, "No one ever listened themselves out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending more...Using SOAP
To understand how to create SOAP documents that support web services Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies more...Web Services Security
To understand how to use the various specifications developed for web services security Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies more...JavaScript Browser Objects
This course describes various browser objects, such as frames, windows, and documents. The course also covers various other objects, such as date, time, and history objects. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets. The student should have prior experience in HTML and designing more...Visual Basic 6 0 Advanced Enterprise Client Server Dev Part II
This course investigates advanced concepts and technologies that will help you develop more capable and reliable client/server applications with Visual Basic. It discusses the attributes of interfaces and the concept of an interface as a contract. It examines the basic IUnknown interface, the creation and implementation of abstract classes and multiple interfaces, and the fundamentals of the more...Developing an Application Using User-Centered Design
To conduct user research and to design effective user interface and interaction elements This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design. more...Object-Oriented Analysis and Design with UML Analyzing the System
To show how to specify object interaction in the UML and to identify associations and inheritance between classes Web developers more...ANSI C Programming Introducing C
To familiarize students with the capabilities of the ANSI C language and to enable them to write useful C programs Programmers and software developers new to ANSI C more...Optimizing Monitoring and Troubleshooting IIS 6 0
To identify how to optimize, monitor, and troubleshoot IIS 6.0 Administrators who intend to employ Internet Information Services 6.0; IT professionals who wish to gain knowledge of IIS 6.0 more...Win2000 Server Maintenance and Troubleshooting
...ors. Finally, the course describes the various STOP Error messages. It will teach you about the various tools you need to use to troubleshoot STOP Errors. Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT more...Win2000 Server Implementing Local Security and Policies
...ounts. You will also learn about the causes for the error messages and the solutions that Windows 2000 Server provides for these problems. Finally, the course covers managing user profiles and assigning user profiles to user accounts, and it explains the concepts of logon The course addresses the training needs of system administrators, network designers, and IT consultants. This course also more...Exchange Server 2003 Core Component Management
To demonstrate how to manage public folders and connectivity Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams more...Managing and Monitoring Exchange 2000
To describe ways to manage and monitor messaging connectivity, client connectivity, server growth, and backup and recovery Students preparing for Microsoft certification in installing, configuring, and administering Microsoft Exchange 2000 Server; managers, IT consultants, analysts, network administrators, and support professionals who are responsible for implementing and supporting a messaging more...Basic Concepts of Exchange 2000 Server
To introduce the capabilities and structure of Exchange 2000 Server Students preparing for Microsoft certification in Installing, Configuring, and Administering Microsoft Exchange 2000 Server (70-224), and Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server (70-225) more...Managing Operating Systems
To understand how to manage, optimize, and prevent future problems with operating systems Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...Operating Systems
To recognize the fundamentals of operating system technologies and the basic procedures involved in installing and upgrading operating systems. The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field more...IMS DC Programming I
This course teaches new IMS/DC developers to maintain existing systems, or develop new IMS/DC systems. The major components of the IMS Data Communications environment, as well as retrieving input messages and sending output messages in an IMS/DC environment, are covered. Other areas of interest include the differences between conversational and non-conversational processing, using the Scratch Pad more...OS 390 MVS JCL Advanced
This course builds and extends the skills and knowledge developed in the OS/390 MVS JCL Introduction and Intermediate courses (38053, 38054). This advanced course introduces techniques to increase effectiveness as a system user and JCL programmer. The course reviews and extends basic concepts and skills related to the use of procedures. A review of addition, override, and nullification statements more...OS 390 MQ Series
This course teaches the fundamentals of using IBM MQSeries messaging technology with specific emphasis towards its use on the OS/390 platform. It begins by describing challenge fundamental to applications running across networks consisting of diverse platforms, then proposes MQSeries as the key middleware solution. The benefits of messaging and queuing are explored. Additional problematic more...JES2 Job and Device Control II
This course discusses basic computer operations in an MVS JES2 environment. It describes the devices controlled by JES2, explains how to determine which devices connected to the computer system are under the control of JES2 and describes the status of JES2 commands to control device status. The course examines the commands used to control JES2 printers, describes the setup requirements that can be more...JES2 System Control I
This course covers the JES2 and MVS commands for controlling batch jobs, started tasks, and time-sharing users. Manipulating jobs in the queues and controlling JES2 initiators are also described. The course describes JES2 initiators, the commands used to control them, and how JES2 initiators select work from the execution queues. Also discussed are commands to change the class or priority of jobs more...JES2 System Control II
This course covers the JES2 and MVS commands for controlling batch jobs, started tasks, and time-sharing users. Manipulating jobs in the queues and controlling JES2 initiators are also described. The course describes JES2 initiators, the commands used to control them, and how JES2 initiators select work from the execution queues. Also discussed are commands to change the class or priority of jobs more...Transport Layer Protocols
In this WestNet e-Learning module, we will explore Transport Layer protocols. These protocols are responsible for getting messages across a network using the services of the Network Layer. more...Client Server Information Transfer
This WestNet e-Learning module looks at communication from client to server by means of client and server protocol stacks and the transfer of information between client and server. more...SNMP MIBs and RMON
To identify the methods by which data is collected and distributed for network management and the form that those messages take Network managers, administrators, and technical support personnel who require an insight into the protocols most widely used in network management more...IP Telephony Authentication and Encryption
To recognize the threats to a Cisco IP telephony environment and how to configure it for secure operation IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...SIP MGCP and Call Control Comparison
To recognize how to configure, monitor, and troubleshoot SIP and MGCP on a Cisco router, and determine the best call control model for a network IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432) more...Cisco ISCW 1 0 Securing Routers Administrative Access and Access Lists
To secure Cisco routers by protecting the router administrative interface using password features and role-based CLI, and recognize how to mitigate network threats and attacks by using ACLs to filter traffic Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and more...ABAP Programming I
To create a basic and an interactive report program using ABAP and to recognize how to preform basic object-oriented tasks such as creating and instantiating a class Project team members who will be involved at a programming level in customizing SAP implementations using SAP's ABAP programming language more...Explicit Cursors and Exception Errors
To use the FOR UPDATE and WHERE CURRENT OF clauses to lock and modify rows, process data using records and cursors, and outline how each of the PL/SQL exception types are raised and handled Database administrators, application developers, and database operators more...Managing SQL Server 2000 Databases
To guide students in configuring, performing, and automating routine administrative tasks Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition more...Microsoft Outlook 2002 Training
Outlook 2002 Training will provide the learner with the core skills necessary to efficiently use Outlook 2002, Microsoft's personal information management and communication program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. Designed for learners who currently use or are beginning to use Microsoft Outlook 2002. more...Getting Started with Outlook 2002
The Getting Started with Outlook 2002 WBT is the first course in the Office XP: Outlook 2002 curriculum. This course introduces the Outlook 2002 environment and describes its various features. It also provides students hands on training of the concepts and processes involved in managing e-mails, contacts, and other information, using Outlook. Additionally, this course guides students to more...Advanced Features of Outlook 2002
The Using Advanced Features of Outlook 2002 WBT is the second course of the Office XP: Outlook 2002 curriculum. It provides users with an in depth knowledge of customizing the Outlook 2002 interface and its various features based on individual requirements. It also provides students hands on training about the concepts and processes involved in using MS Outlook 2002 with the Exchange server and more...Data Security Archiving and Working Offline in Outlook 2007
...us attacks that can arrive in the form of incoming e-mail messages. The program also provides you with tools used to archive and manage the size of your mailbox to ensure that you can locally store your e-mail messages for future reference. With Outlook 2007 you can choose to work offline and access your e-mail messages without connecting to a server, and then synchronize Outlook with the more...Instant Text and Unified Messaging in Outlook 2007
...re that allows you to set access permissions for specific messages. Setting these restrictions secures your sensitive information against forwarding, printing, and copying. In addition, when used with an Exchange Server, Outlook 2007 provides you with a comprehensive messaging approach, including instant and text messaging to mobile devices. It also allows you to receive and listen to voice more...Advanced Data Manipulation Features in Word 2007
...007, enabling users to merge content into letters, e-mail messages, envelopes, and labels very easily.The course demonstrates how to add, modify, and update form fields, as well as walking through the mail merge process. Personnel at all levels of the enterprise; advanced end-users seeking to attain proficiency in Word 2007; advanced end-users seeking to obtain Microsoft Office certification at more...Sending and Receiving Messages in Outlook 2003
To demonstrate how to send and receive messages in Outlook 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent more...Formatting and Managing Messages in Outlook 2003
To demonstrate how to format and manage messages in Outlook 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent more...Data Security in Outlook 2003
To demonstrate the data security features in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003 more...Newsreaders Online Meetings Instant Messaging and Faxing Information in Outlook 2003
To demonstrate how to configure and use newsreaders, online meetings, instant messaging, and Internet faxing in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003 more...Microsoft Office 2000 - Intermediate Word
To provide students with an in-depth knowledge of the functionality of Word 2000 Employees seeking competency in using Microsoft Word 2000; end-users seeking competency in using Microsoft Word 2000 more...Microsoft Office 2000 - Beginning Outlook
To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks Anyone wishing to gain an understanding of Microsoft Outlook 2000, candidates for Microsoft Office Specialist certification, and end-users seeking competence and proficiency in the use of Microsoft Outlook 2000 more...Microsoft Office 2000 - Advanced Outlook
To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks Anyone wishing to gain an understanding of Microsoft Outlook 2000, candidates for Microsoft Office Specialist certification, and end-users seeking competence and proficiency in the use of Microsoft Outlook 2000 more...Customizing E-mail Views Navigation and E-mail Accounts in Outlook 2003
To demonstrate how to customize e-mail, views, and navigation and configure additional e-mail accounts in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the use of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003 more...Norton AntiVirus 2005
In this course, you will be introduced to features and benefits of Norton AntiVirus 2005. You will learn about protecting your computer from viruses, worms, and Trojan Horses. In addition, you will learn about various options that can be specified to detect viruses and other potential risks in the instant messenger attachments, email messages, Internet downloads, and other files. The course is more...Microsoft Outlook 98 Basic
The Microsoft Outlook 98 Basic course introduces you to the basic features of Microsoft Outlook98, which is an integrated information management program that helps you communicate with others and organize your personal and business information. As you work through each unit in the course, you will learn how to create and send electronic mail (also called e-mail), respond to e-mail messages, more...Intro to Outlook 2003
The Introduction to Outlook 2003 course is the first course in the Microsoft Outlook 2003 curriculum. This course introduces the Microsoft Outlook 2003 environment and describes its features. The course provides the students hands on training on the concepts of configuring e-mail accounts for composing, customizing, sending and receiving e-mail messages. The course also teaches the students to more...Microsoft Outlook 2000 Basic
This course introduces the basic features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to utilize e-mail, manage tasks, and maintain contact information. Designed to teach basic features of Microsoft Outlook 2000. more...Outlook 2003 Proficient User
The Outlook 2003 Proficient User course is the second course in the Microsoft Outlook 2003 curriculum. This course guides the students to use the Outlook Calendar for scheduling activities, appointments, events, and meetings. It also teaches the students to store and manage information by creating tasks and notes, recording events in the journal, and creating rules. Further, the course provides in more...Advanced Features of MS Project 2000
This is the second course in the Project 2000 curriculum. It acquaints the students with the advanced capabilities of Project 2000. It enables students to plan, create and assign tasks and resources. It also enables students to manage and generate project reports, and access risks. Additionally, it enables students to use Project Central 2000 for communicating information and managing the Project more...Norton AntiSpam 2004
This course will provide users with an overview of the features and benefits of Norton AntiSpam to show how it filters unwanted e-mail out of your inbox. This course will show how working with any POP3 e-mail program, it filters incoming mail on multiple levels, detecting and flagging unsolicited messages while promptly delivering valid mail. It will also review how to block intrusive pop-up and more...ECDL ICDL 4 Module 7 Information and Communication - Introducing Outlook 2003
...messages in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and Microsoft Outlook 2003; end users wanting to attain ECDL or more...ECDL ICDL 4 Module 7 Information and Communication - Outlook 2003 E-mail
To demonstrate how to work with text, attachments, and contacts in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and more...ECDL ICDL 4 Module 7 Information and Communication - Outlook 2003 Messages
...messages, search for items, and change settings in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and Microsoft Outlook more...
From JED New Media inc.
Communicating Effectively: Mr. Speaker
Striving to improve your communication abilities? Acquire essential knowledge about the communication process and factors comprising clear communication. Implement the tips and hints offered here on what you can do to ensure effective oral communication. more...Voice Messaging: Maximizing Benefits
Regardless of the voice mail system you use, it pays to acquaint yourself with practical instruction on how to make optimum use of your voice mail resources. Explore the essentials of implementing a voice messaging system with an automated attendant, allowing you and your staff to maximize your time while presenting a professional image. more...
From 123-CBT Computer Based Training
CIW Security Professional Network Security Introduction
 The CIW Security Professional series focuses on the management and deployment of e-business transaction and security solutions. These courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies.
Learn To:
Identify the elements of a security infrastructure. more...ASP NET Part 2 ADO NET Partitioning Tracing
...how to enable and disable tracing and to add custom trace messages to ASP.NET pages and middle-tier components. Learn To • Identify features of the ADO.NET object model. • Sequence the steps in accessing data in ADO.NET. • Identify features of DataSets. • Identify the syntax for using a code-behind page. • Identify the syntax used to create a class file in more...ASP NET Part 2 ADO NET Partitioning Tracing
...how to enable and disable tracing and to add custom trace messages to ASP.NET pages and middle-tier components. Learn To • Identify features of the ADO.NET object model. • Sequence the steps in accessing data in ADO.NET. • Identify features of DataSets. • Identify the syntax for using a code-behind page. • Identify the syntax used to create a class file in more...Oracle PL SQL Database Programming
...PUT package with their uses. Perform the steps to output messages onto the screen using the DBMS_OUTPUT package. Identify the uses of dynamic SQL. Sequence the steps needed to use the DBMS_SQL package to write dynamic SQL. Match the DBMS_SQL subprograms with their descriptions. Perform the steps required to write dynamic SQL using EXECUTE IMMEDIATE. Identify the distinctive properties of more...Exchange 2000 Server--Part 4 Connectivity
...a foreign system. Sequence the steps involved in routing messages within the same server. Sequence the steps involved in routing messages within the same routing group. Match methods of routing messages with their descriptions. Manage message queues. Identify the features of the link state table. Identify the features of the link state algorithm (LSA). Sequence the steps in the process more...GroupWise 5 5 Admin Part 1--System Fundamentals
...nd structure of the GroupWise system. Cover the flow of messages in GroupWise. Teach GroupWise viewing and modification options in NetWare Administrator. Plan options for an organization and a classroom. Teach processes of installing and configuring a GroupWise system. Install agents and view GroupWise in NetWare Administrator. C ontent Emphasis Skills-Based A udience more...Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS
...ervices: DHCP Duration: 2 - 3 Hour(s) Identify the messages generated at the various stages of the DHCP lease generation process. Install DHCP on a computer by using the Windows Components Wizard. Create a scope on a DHCP server. Remove a scope from a DHCP server. Create a superscope on a DHCP server. Remove a superscope from a DHCP server. Create a multicast scope on a DHCP more...Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS
...ervices: DHCP Duration: 2 - 3 Hour(s) Identify the messages generated at the various stages of the DHCP lease generation process. Install DHCP on a computer by using the Windows Components Wizard. Create a scope on a DHCP server. Remove a scope from a DHCP server. Create a superscope on a DHCP server. Remove a superscope from a DHCP server. Create a multicast scope on a DHCP more...Windows 2000 Installation Config Admin --Part 3 Resource Optimization
Course Overview This is the third course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the System Monitor counters used to provide information about resource utilization and interpret more...Windows 2000 Installation Config Admin --Part 3 Resource Optimization
Course Overview This is the third course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the System Monitor counters used to provide information about resource utilization and interpret more...Lotus Domino R5 System Admin Part 6 Advanced Internet Mail Routing
...address resolution, restricting inbound mail and outbound messages from a Domino mail system; and set up the POP3 and IMAP services and their users. L earn To: Identify the basic messaging concepts related to the Domino mail system, set up SMTP routing and identify sample mail routing configurations. Customize Domino mail system by setting up address resolution, restricting inbound more...Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing
Course Overview This is the fifth course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to identify the contents of the different mail routing documents in a Domino directory; configure mailing options, such as forwarding address, messaging size, priorities and shared mail; and more...Oracle Form Builder R6 Writing and Debugging Code
...ilder. Write the code to handle errors, suppress system messages, create alerts and control alerts at run time. Run a form module in debug mode. Identify the concepts related to debugging PL/SQL code. Debug PL/SQL code. Identify the process involved in querying a data block. Write triggers to query a data block. Manipulate the query process. Perform validation, and navigate more...Oracle Form Builder Including Reusable Oracle Components
... location of PL/SQL code.
Identify the features of error messages caused by failed Form Builder calls to the Oracle Server.
Match the predefined error messages with the DML declarative constraint violations that generate them.
Complete the code for the ON-ERROR trigger to display error information caused by an implicit call to the Oracle Server.
Complete the code to display error more...Oracle Form Builder Writing and Debugging Code
...Builder.
Write codes to detect errors, suppress system messages, create alerts, and control alerts at runtime.
Run a form module in Debug mode.
Identify the concepts related to debugging a PL/SQL code.
Debug a PL/SQL code.
Identify the process involved in querying a data block.
Write triggers to query a data block.
Manipulate the query process.
Perform validation and more...Lotus Notes R5 Managing and Sharing Information
...e Agent Builder window. Create an agent to reply to mail messages. Create an agent to forward mail messages. Create an agent to send documents. Create an agent to copy documents. Create an agent to delete documents. Copy an agent to a database. Unit 4: Browsing the Web Duration: 1 Hour(s) Identify the features of the different types of Web navigators available in Lotus Notes. more...Lotus Notes R5 Managing and Sharing Information
...e Agent Builder window. Create an agent to reply to mail messages. Create an agent to forward mail messages. Create an agent to send documents. Create an agent to copy documents. Create an agent to delete documents. Copy an agent to a database. Unit 4: Browsing the Web Duration: 1 Hour(s) Identify the features of the different types of Web navigators available in Lotus Notes. more...Lotus Notes R5 Messaging and Working Remotely
...ompletion of this course, students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas, replicate mail and set up a machine for replication. L earn To: Send messages and attachments. Receive and reply to messages. Organize and customize messages. Create local replicas, replicate mail and more...Lotus Notes R5 Messaging and Working Remotely
...ompletion of this course, students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas, replicate mail and set up a machine for replication. L earn To: Send messages and attachments. Receive and reply to messages. Organize and customize messages. Create local replicas, replicate mail and set more...Working with SAP R 3 v4 x
...king in a dialogue with the system. Understand dialogue messages that point out errors or ask you to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a Help tool to allow you to search for information already saved in the R/3 System. Use special functions to execute the more...Introduction to the Internet and World Wide Web
...earn how to browse the Web, send and receive e-mail, post messages to newsgroups, and perform Web searches.
L earn To:
Identify the features of the Internet.
Identify the features of the World Wide Web (WWW).
Identify the business uses of the Internet and the intranet.
Identify the options used to connect to the Internet.
Identify the criteria for selecting an Internet more...Oracle Workflow 11i10 Business Event System Subscriptions
...tandard activities that help manage the contents of event messages.
Learn To:
Identify features of business events.
Identify options that enable you to define and maintain business events.
Identify features of business event groups.
Audience:
The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within more...Oracle Workflow 11i10 Managing Customizing Workflow Processes
...uments. It also covers how to include PL/SQL documents in messages. Further, it covers forced synchronous processes, selector/callback functions, standard API used to define selector/callback functions, and the code to define a selector/callback function. It also covers master/detail coordination activities. In addition, it covers how to customize and protect workflows. Finally, it covers more...Exchange Server 5 5 Design Implementation - Part 5 ... Access and the steps in the information flow to exchange messages using Outlook Web Access.
Install and configure Outlook Web Access.
Access Exchange Server public folders and a mailbox by using Internet Explorer 4.
C ontent Emphasis
Skills-Based
A udience
This course is intended for support professionals of | ||||||||