Online Methods eLearning - Training Resources

Teams That Work ...methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership skills. In addition, valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture is a point of focus. Topics range from developing leadership and effective communication  more...

A Foolproof Method for Conduting a Job Search ...f a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study. Each module is designed to be completed within 1 week or sooner. You will be given exercises to complete via email. This course provides a treasure trove of new ideas, cutting-edge strategies and surefire techniques to help  more...

How to Interview Like a Professional ...ictim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed within one week or sooner. You will be given exercises to complete via email. This course provides a treasure trove of new ideas, cutting-edge strategies and surefire techniques to help you  more...

Getting the Job Offer You Want ...f a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed within 1 week or sooner. You will be given exercises to complete via email. This course provides a treasure trove of new ideas, cutting-edge strategies and surefire techniques to help you  more...

A Fast Track Approach to Making Money as a Freelance Writer (Self-Directed) ...ted in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies of getting organized, establishing themselves as a writer, soliciting work, implementing networking, and selling  more...

LBD: Methods of Academic Assessment and Instruction Focuses on the information teachers need in order to develop, analyze, and interpret tests for planning and monitoring instruction.  more...

A Fast Track Approach to Making Money as a Freelance Writer (Instructor-Led) ...ted in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies of getting organized, establishing themselves as a writer, soliciting work, implementing networking, and selling  more...

21st Century Professional Networking ...sional networking in the 21st Century has grown in value, methods and applications. This course examines professional networking methodologies and practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this course will examine  more...

Cisco CCNA Configuring Frame Relay and ISDN ...estion in a Frame Relay network. This unit introduces two methods of Frame Relay mapping, static mapping and mapping using LMI. In addition, the unit explains the features of LMI and the function of Inverse ARP in a Frame Relay network. It will also examine the different topologies that you can use to implement Frame Relay. Disadvantages of the star topology and how you can overcome these  more...

Java 2 -- Classes & Inheritance ...g objects. You will learn to declare instance variables, methods, and local variables by using permitted modifiers such as public, protected, private, and package. You will also learn to invoke overloaded constructors and chain constructors. You will learn features of the object-oriented programming (OOP) approach, which are inheritance and polymorphism. The unit also covers the procedures  more...

Java 2 -- Handling Exceptions & Implementing Threads ...In addition, you will also learn to deal with the various methods for handling exceptions and percolation of exceptions in the method activation stack. This unit introduces and describes the most common exceptions in a Java program. This unit describes multithreading in Java by illustrating the concepts of threads and process. You will learn about the advantages and disadvantages of  more...

Java 2 -- java.lang Package ... they are implemented in programs. This unit explains the methods of the String and StringBuffer classes. It describes the immutability of string objects in a program. You will also learn about the implementation of the ?equals? method in a program. Additionally, this unit explains the difference between the implementation of the equals method and the == operator. This unit describes the ways  more...

Java 2 -- java.util Package ...kage. You will also be shown how to override some of the methods of the Collections interface, such as: add( ), remove( ), iterator( ), and size( ). This unit describes overriding methods of the List interface, such as: get( ) and set( ) In this unit, you will learn about various classes, including those that are available in the java.util package. You will also learn how to use various  more...

Java 2 -- Building Graphical User Interfaces ...tures of the java.awt.package. It explains the important methods and alignment constants of the Component class. You will learn about the use and application of the Panel, Applet, Window, Canvas, Frame, and Dialog classes, which are a part of the java.awt package. In addition, the unit describes the methods of the Graphics class for painting and drawing on the client area. Finally, the unit  more...

Java 2 -- Applets & Imaging ...will learn about the Applet class, its hierarchy, and its methods. You will also learn about the applet life cycle and the procedure for creating an applet, as well as how to write the HTML code to run the applet. The unit explains the various User Interface components that can be added to the applets and the types of events these components perform. Finally, the unit explains the differences  more...

Java 2 -- Advanced Java ...rbage collection. It describes the gc( ) and finalize( ) methods in Java and the code used to make objects eligible for garbage collection. You will learn to write code that makes effective use of the finalization mechanism. The unit also explains the different techniques that are used for detecting garbage objects. You will learn about the functions of the java.lang.ref package and the  more...

Java 2 -- Enterprise Java ...vided by the JComponent class, and explains the different methods of the JComponent class. The second unit provides an overview of the different Swing classes. It also explains the different Listener interfaces supported by the Swing components for event handling. It concludes by showing you how to use the Swing components to create a GUI. The third unit provides an overview of Java Servlets.  more...

Java 2 -- Advanced java.lang & java.util Packages ...he Java language. The first unit describes the important methods in the System class, such as arrayCopy( ), exit( ), gc( ), getProperty( ), load( ), setProperty( ), setIn( ), setErr( ), and loadLibrary( ). You will learn how the System class provides access to standard input and output streams. The unit also explains the methods in the Process class, such as destroy( ), exitValue( ), waitFor(  more...

Java 2 -- Extending the GUI ...: Creating Fonts, Dialog Boxes, and Menus, Using Listener Methods, and Handling Events. Each unit covers detail the elements of Java necessary to implement these features and functions as you program in the Java language. In the first unit, you will learn to use fonts in a program. The unit explains the Font and FontMetrics classes and their methods. You will learn to create menus and dialog  more...

Java 2 -- Networking ..., you will learn about the Socket class and its important methods, such as close( ), getInetAddress( ), getInputStream( ), getLocalPort( ), getLocalAddress( ), getOutputStream( ), and getPort( ). You will also learn how the constructors of the Socket class are used to create a socket. This unit also explains about the ServerSocket class and its important methods, such as close( ),  more...

Java 2 -- Advanced Enterprise Java ... records from a database. The second unit explains native methods and the procedure for invoking a native method. It explains how to write the native method implementations in C or C++. The unit also describes the Java Native Interface (JNI) and its methods. You will learn to load and link a native method. Finally, you will learn about the JNI types, data structures, and the Invocation API  more...

Sexual Harassment in the Workplace Series ...looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, this course complies with the following legislation: California: Government Code 12950.1 (AB 1825), California Code of Regulations 7288, Connecticut General Statute Section 46a-54-204 and Maine Revised Statute,  more...

Understanding the Learning Process This course will cover the basic theories of learning, particularly the behavioral and cognitive theories, and the more modern theories such as Brain-based learning and Multiple Intelligences. Everyone is involved in the learning process for at least a quarter of his life; some of us much more than that. Understanding the learning theories and how the brain actually functions leads to better  more...

Turn Your Life Experience Into College Credit ...ege credit for what you know. You will learn the various methods institutions will use to evaluate your prior learning. It has been designed to give you direction. It is exactly for anyone, anywhere in the world who has a dedicated desire to better themselves, build self-esteem and take a significant step in moving affirmatively forward with their life goals. There are a total of 6 in-depth  more...

Time Management ... goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions for taking control of your time and your life with simple, tried-and-true tools and techniques.  more...

Skyrocket Sales with Advanced Copywriting Strategies Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. Purchase of supplemental material will be required for further reading. You can purchase that material by going here: http:// /ebooks/ebook_present.asp?menuID=11&bookID=75  more...

Six Sigma Black Belt Personal Training Library ...echniques used in MSA are in compliance with QS-9000/AIAG methods. Once a measurement system is found to be acceptable, it is equally important to institute a formal system to manage the measurement system to ensure that it continues to be reliable and dependable. MSA explores approaches to managing measurement systems to ensure that they can be depended upon. (2 Units; Assessments;  more...

Stack Sampling Methods 1-5 ...Methods 1-5 are sampling methods developed for sampling of particulate emissions from stationary sources such as power plants and other industrial facilities. These methods appear in title 40, part 60 of the Code of Federal Regulations (referred to as 40 CFR 60). This course serves as an introduction to the methods and provides a basic understanding of the concepts, equipment, procedures and  more...

Six Sigma Management and Leadership Training Program This course will teach you about the methodology and implementation of Six Sigma in your organization. Self-Directed. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an  more...

Setting Performance Goals and Expectations ...ms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It also includes documentation guidelines and techniques to help you get results through effective feedback and positive  more...

Recognizing and Avoiding Burnout ... guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques for managing your own frustrations and anger and getting back on track. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will  more...

Recognizing and Managing Anger ...e different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain positive outcomes. IMPORTANT NOTE: INTERNET EXPLORER  more...

Recognizing Employee Performance ...performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use  more...

Providing Effective Feedback ...k and use it to motivate employees. It has techniques and methods to foster a nurturing environment, convey your improvement ideas, check for understanding, and help others learn from their mistakes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Many people have good intentions to provide helpful feedback, but don?t know the  more...

Presentation Skills ... to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. One of the biggest fears for managers and others is speaking in public. You will receive worksheets and checklists to help you  more...

Productivity Management & Leadership Success Training Program This course will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously. In the 21st Century, and its global economy, the skills of Productivity Management and Leadership Success are vitally important to an organization's longevity and success. This course provides a proactive method of addressing issues of low employee morale, high  more...

Pharmacy Technician Career Training Program ...art training techniques, computer technology and teaching methods we are able to deliver absolutely the best course to our students. Our instructor makes learning this material fun and easy! Here are descriptions of just some of the topics you will study. Pharmacology ? You will learn the most commonly used classes of medications, what conditions they are used to treat and how they work in the  more...

Motivating Employees ...m to energize employees. There are tools, techniques, and methods for revitalizing the workplace and encouraging initiative in each person in order to move everyone forward. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. The difference between a just surviving business and a thriving one is the energy and commitment of its  more...

Moving from Trainer to Performance Consultant ...building your client base. There are job aids, tools, and methods to help you make this career transition smoothly and successfully. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Taking a step up in your career is an exciting time. Now is your chance to help your clients with their overall abilities, not just a few key skills.  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ...munication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course  more...

Negotiate Profitable Real Estate Deals--Self-Directed ...munication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course  more...

Manufactured Housing Appraisal/Valuation Course ...Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification. Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser. You will learn to complete appraisals for Bankruptcy Attorneys, testify at  more...

Manufacturing Statistics Personal Training Library The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement Systems Analysis. The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement  more...

Management & Leadership Continuous Quality Improvement (CQI) Training Program This course will teach you how to effectively and efficiently implement a system of Continuous Quality Improvement (CQI) for your organization. In the 21st Century, and its global economy, the skill of continually improving quality is vitally important to an organization's longevity and success. Whether you are in the service or production business, this course provides a proactive method of  more...

Home Energy Fundamentals ...e uses energy, and how to reduce your energy consumption. Methods of making your home more energy efficient will be covered, and you will gain an understanding of the basic types of renewable energy available.Student has access for 60 days but may complete the course sooner. Home Energy Fundamentals In this five-module online course, you will get an understanding of the fundamentals of energy  more...

Financial Basics for Non-financial Managers ...pose and limitations of each. You will also get tools and methods to give you a complete picture of your financial position. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. This course helps a non-financial manager make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains  more...

Conducting Effective Accident Investigations ...rogram, supervisors and managers will learn the essential methods required to determine the sequence of events leading up to an accident, the causes behind it, and ways to prevent similar accidents. Each will unearth ways to avoid common pitfalls as they begin to take on the role of the investigator. They`ll uncover how investigating each accident can help improve workplace safety. They`ll  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition ...urse uses the most valuable and state-of-the-art training methods available today, designed to give the student the knowledge and skills necessary to succeed as a Medical Transcriptionist. Course work is presented in a modular format and focuses on medical transcription techniques. Other modules cover grammar, punctuation and spelling, and provide a structured insight into medical terminology  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...methods that provide the student with the necessary knowledge and skills to immediately start working either from home or on-site as a qualified MT professional. Twice as much dictation over Student Edition and additional MT modules. 12 month completion schedule. This complete course combines the most valuable and state of the art training methods available today for those students who want to  more...

Client/Server Development and Remote Data Access in Visual Basic ...nd the Final Project. The first section teaches different methods of data access and manipulation by creating a standalone Visual Basic application that binds a MS Access database. The second section introduces the student to communicating over the Internet with TCP/IP by creating simple server and client Visual Basic applications that utilize the Winsock control. The final project section  more...

Build Your Own BIZ(tm) - Customer Service Strategies ...o measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Better Public Speaking- A Low Stress Approach ...methods in becoming a more effective verbal communicator. It is comparable to 3-credit, 8- week courses costing $700. Surveys demonstrate that a majority of people would rather face the issue of death than speaking in public! Other surveys in business management note that 80% of all business communication is verbal. We are then, judged to a great extent on how we say what we say. We hold the  more...

Access 2007 Level 2 Access 2007 Level 2 strives to broaden and develop the basic database design skills that students already possess. Students will gain a more complete understanding of how to create and use the primary database objects in Microsoft Office Access 2007, including tables, queries, forms, and reports. Access 2007 Level 2 Strives to broaden and develop the basic database design skills that students  more...

Closing the Sale Course description -- Many potentially effective sales people are unable to complete the only element of a sale that results in incomea closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it  more...

Mastering Cold Calls Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape  more...

Qualifying Sales Prospects Course description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential  more...

Conflict Intervention Course description -- This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties,  more...

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving  more...

Dealing With Violence In The Workplace ...lace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal skills to diffuse dangerous  more...

Delegating Course description -- This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get  more...

Interviewing Job Candidates ... description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues you  more...

Managing a Virtual Office Course description -- More and more companies are finding that flexibility for employees in both work hours and work location help them attract and retain the best talents and actually improve productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak  more...

Managing Change Course description -- Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that  more...

Managing Projects ... managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts, assessing and documenting changes, and assuring effective coordination and communication, including holding formal project reviews. IMPORTANT  more...

Managing Stress Course description -- The tools and techniques in this course will help you understand and diagnose the stress in your life, identify the stressors you can and cannot control, and assess your readiness to make changes. There are methods to help you develop a systematic approach to eliminate stressors, manage your time, and implement short-term and long-term coping mechanisms. Youa ll develop a  more...

Solving Problems as a Team Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course  more...

Succeeding as a Supervisor Course description -- A supervisor is a critical player in an organizationa s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work  more...

Valuing Diversity Course description -- This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and  more...

MBA in a Box Fast and easy-to-use methods to create success in any small business.  more...

Building Strong Customer Relationships Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ll get from using  more...

LBD: Assessment and Instruction Provides an opportunity to explore the variety of teaching methods, technology, media, resources, and materials that may be used for effective teaching of students with learning and behavior disorders.  more...

Java Programming with Java SE 6 0 Java Utilities ...methods of the java. lang, java. util, java. io, and java. nio packages The Math class - use the methods of the Java Math class to determine the value of a variable in a given piece of code, and associate the new methods of the Math class with their corresponding functions. The wrapper classes - recognize what wrapper classes are and how they're used, and also use the utility methods  more...

IIS 6 0 Security To identify IIS 6.0 permissions and authentication methods and to establish how to secure the IIS 6.0 environment  more...

Java Programming with J2SE 5 Java Utilities To enable the learner to use the classes and methods of the java.lang, java.util, java.io, and java.nio packages  more...

Functions of IT Project Managers William Shakespeare wrote, "Be not afraid of greatness; some are born great; some achieve greatness, others have greatness thrust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better  more...

Using Type and Symbols in Illustrator CS3 Adobe Illustrator CS3 allows for text and symbols to be added to various forms of electronic art. With the addition of text and symbols, Illustrator artwork can quickly be enhanced or customized to meet personal or business needs. This course will show you how to create point type, add and fill a type area, or arrange your type around an existing path in your illustration. This course will  more...

Prepare for Success The success of any executive-level sale is founded on the preparation that is completed before contact is made. Identifying what is likely to be required, and having that planned or in place in advance of the sale, are marks of a true professional. Based on practical methods and techniques, this course takes you through the initial stage of an executive-level sale, and shows how best to prepare  more...

Building a Winning Sales Team Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course delivers answers by presenting  more...

Evaluating Brand Effectiveness ... the consumer's mind. You will apply qualitative research methods and evaluate quantitative research methods that will test brand awareness, brand image, low and high level brand associations, brand recall, and brand recognition. All of these tests reveal motivation as to why consumers purchase and remain loyal to your brand.This course concludes by explaining the importance of a brand equity  more...

Generating Creative and Innovative Ideas ...you to boost your creative toolbox. You will look at team methods of fostering creativity and innovation in the workplace, such as brainstorming and the Nominal Group Technique. Then you will explore techniques that can be used individually for personal inspiration, including the importance of conflict, and how nature and history can help you in your quest for greater creativity. Finally, you  more...

Problem Performance Identification ...t may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the responses to them need to be different. Another facet of the effective management of problem performance lies in identifying the causes  more...

Technical Support Agent Survival Skills Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.  more...

Assessing Performance Continuously ...ollecting data. The course examines the common evaluation methods, which most organizations use to evaluate performance data, including how to successfully use self-evaluation data in the assessment. Many people think that performance appraisal consists of just the actual meeting between manager and worker. This is a very limited view, which is almost guaranteed to result in ineffective  more...

The Key Stages of Coaching Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods.  more...

Proactive Approaches to Stop Negativity Quite often you may have found it difficult to communicate with a negative thinker. It is quite possible that the negative thinker remained closed to what you were saying. Instead of getting frustrated with the situation, using the right confrontational or coaching skills would help the negative thinker to see reason. This course offers you proven methods to help a negative thinker overcome  more...

Managing Contingent Workers Contingent workers (on-call workers, independent contractors, workers provided by contract firms, and temporary help agency workers) are different than permanent employees in their expectations, roles, commitments and legal status. That means you need to manage them differently than you do full-time, core employees. This course will examine various aspects of successfully managing contingent  more...

Managing Conflict Stress and Time ...uming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners interested in the Help Desk Institute (HDI) Customer Support Specialist (CSS) certification, which  more...

The Inbound Call Center ...l be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success. This course will provide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call  more...

Inbound Call Center Technology Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how  more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the  more...

Professional Skills for Customer Service Agents ...t of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional Skills for Customer Service Agents" covers professional issues such as  more...

Managing Challenges in Customer Service During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all  more...

Cross-selling in a Customer Service Call If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient  more...

Identifying Your Customers Expectations ...aking customer surveys, knowledge of the various research methods and the principles behind them will help you to give informed input when asked for your opinions. If your role dictates that you need to maintain awareness of ever-changing customer requirements, then knowing how to conduct focus groups, and use the most effective questioning techniques will be invaluable to you. In its final  more...

Using Surveys to Measure Customer Satisfaction ...tisfaction.The second lesson describes the various survey methods and explains the situations for which each is the most suited. With this knowledge, you will be able to choose the method that will achieve the maximum response for you within the constraints of available resources and time. The same applies to selecting the most appropriate sampling method, and what you learn from this course  more...

Customers Confrontation and Conflict ...ive to effectively cope with customer conflict, and sound methods to deal with all types of potentially confrontational situations. You'll be able to identify elements of emotional response that interfere with good customer service. Staying cool, calm, and customer-connected is a critical learning objective for this course. Develop communication skills that defuse customer complaints. Learn and  more...

The Customer s Voice Ralph Waldo Emerson once wrote, "Make yourself necessary to somebody." In today's competitive marketplace, it's important to make yourself and your company necessary to a lot of "somebodys". Those somebodys are your customers. This course provides the tools to learn all that you can about your customers. The focus is on recognizing and ultimately anticipating customer expectations. There are any  more...

The Art of Global Communication Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the  more...

Difficult People in the Workplace Environment Do you grind your teeth in frustration each time you have to work closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course  more...

Using Data as a Technical Professional Consultant As a technical professional, you may have relied on reports from subordinates or your own observations and research for information. While the information garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition,  more...

Team Feedback A Guide Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's  more...

Connecting and Communicating ... creatures of emotion." In this course, you will discover methods of emotionally connecting with people in ways that capture their attention and interest in you. You will be introduced to methods of building trust and rapport. You will also have the opportunity to develop critical negotiation skills in communication, such as active listening, reading body language, and applying power words to  more...

What to Do When the Going Gets Tough "It is common sense to take a method and try it; if it fails, admit it frankly, and try another. But above all, try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough  more...

Mastering Negotiation ...t step in the process. You will also become familiar with methods of positively influencing others and assuming a power stance. Effective habits of master negotiators are presented along with a tool kit of sure-fire negotiating tips. You may be surprised to discover that developing mastery skills in negotiation is enjoyable and well worth the investment of your time and attention. The best way  more...

Intellectual Property and Proprietary Rights Management is often confronted with the responsibility of keeping an organization's intellectual property, such as copyrighted brands or trade secrets, confidential, while still communicating the organization's identity or ideas to internal and external customers. But how does management perform this function effectively while keeping the law on their side? This course introduces management to the  more...

Asserting Yourself Professionally Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional.  more...

Assertiveness from Inside to Outside Do you sometimes wonder if there's a way to alter your professional style--to change yourself from the inside out? Do you believe there may be strategies you could use to develop a more assertive professional style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? Now is a good time to enhance your professional assertiveness skills if you  more...

Creating and Working with PDFs in Adobe Acrobat 8 Adobe Acrobat 8 enables you to create Adobe Portable Document Format (PDF) files ? files that retain a standard appearance across various operating system platforms and browsers. This course explores the creation of PDFs, including creating them from multiple files and web pages. In addition, the course discusses methods of saving, printing, formatting, and organizing PDFs. Accessibility and help  more...

Organizational Communication - The Fundamentals Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,  more...

Principles of Marketing - Pricing Strategy Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...

Sales Forecasting - Applying Forecasting Methods In "Sales Forecasting - Applying Forecasting Methods," you will learn how to apply quantitative and qualitative forecasting methods to your accounts. You will learn the fundamentals of time series and regression forecasting methods. You will also learn how to use market research and expert judgement to create forecasts. Finally, you will learn how to integrate, implement, and evaluate forecasting  more...

Relationship Management - Maintaining the Client Relationship In "Relationship Management - Maintaining the Client Relationship," you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the  more...

Managing Business Risk - Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks.  more...

Managing Business Risk - Risk Assessment and Control In "Managing Business Risk: Risk Assessment and Control" teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks.  more...

Remoting with C 2005 To identify how to create, debug, host, and deploy remoting applications, and to identify how to call methods asynchronously and implement events in remoting applications  more...

Decision Making Implementation and Evaluation You've made your decision after careful and considered thought. The deal is done, right? Not really. Your decision, no matter how considered and creative, won't walk out on its own two legs and implement itself. It's time to nurture your decided course of action and then evaluate its effectiveness. This course will help you do just that. And you'll do it in a way that will better ensure the  more...

Problem Solving Generating Alternatives ... take the easiest route or rely on the old tried-and-true methods. But how many times have you taken a certain action and realized afterward that you had more options than you realized? Now more than ever, today's business world is complex and multifaceted. As a positive result of that complexity, however, you can enjoy the benefits of increased opportunities in problem solving. This course is  more...

Performance Tuning Methodology and Tools in Oracle9i To describe the methods and goals of database tuning and the utilities and tools used to analyze and tune an Oracle9i database  more...

Remoting with Visual Basic 2005 To identify how to create, debug, host, and deploy remoting applications, and to identify how to call methods asynchronously and implement events in remoting applications  more...

Role-based Security in VB NET To identify how role-based security is implemented by the .NET Framework using Identity and Principal objects, recognize how the PrincipalPermission class is used in role-based security, and implement various role-based security checking methods.  more...

Communicating and Implementing Requirements ...porting solution implementation. This course will explore methods of creating a requirements communication plan, developing and presenting a requirements package, and conducting a formal review and sign-off of documented requirements. It will also look at how to review and revise solutions, assess and select a final solution, support the implementation of that solution, and perform  more...

General Coding Best Practices To outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code  more...

Role-Based Security in C NET To identify how role-based security is implemented by the .NET Framework using Identity and Principle objects, recognize how the PrinciplePermission class is used in role-based security, and implement various role-based security checking methods  more...

Java Utilities To enable the learner to use the classes and methods of the java.lang, java.util, java.io, and java.nio packages  more...

Deploying Windows Vista Microsoft Windows Vista is the leading operating system used on desktops throughout the world in enterprise and home environments. It provides enhanced security, performance, reliability, and reduced cost for deployment and management. This course discusses the deployment infrastructure for enterprise environments and the different deployment methods that can be used to deploy Windows Vista,  more...

Lotus Domino 6 Server To identify methods to administrate a Lotus Domino 6 Server  more...

Linux Hardware Configuration and System Maintenance To outline methods for configuring hardware devices and to describe common system maintenance tasks  more...

Security in the Linux Environment To describe methods for securing Linux system resources  more...

Linux System Customization and Automation To discuss common scripting languages and to describe methods for automating Linux system tasks  more...

Six Sigma DMAIC Measuring the Process Would you use your thumb and forefinger to measure how much carpet you need to buy for a new room in your house? By the same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely  more...

Six Sigma DMAIC Analyzing the Data There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order  more...

Data Classification and Collection in Six Sigma "Measure what is measurable, and make measurable what is not so" said Galileo Galilei, the famous Italian physicist, mathematician, astronomer, and philosopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed.  more...

Summarizing and Presenting Data in Six Sigma ...ta analysis. The course also shows how to apply graphical methods, such as stem-and-leaf plots, box-and-whisker plots, run charts, and scatter diagrams, for illustrating relationships among various components of a given dataset. In addition, it examines how to depict distributions using histogram and normal probability plots. The course is aligned to the ASQ Certified Six Sigma Green Belt  more...

Measuring Process Capability and Performance in Six Sigma ...y concepts of process capability and performance, and the methods of measuring and interpreting them in a process capability study. It covers the calculation and interpretation of process capability and performance measurements. It also identifies key considerations for measuring process capability, such as short-term and long-term capability and process capability for discrete data. This  more...

Six Sigma Process Improvement ...ent processes. It also explores using Six Sigma tools and methods to understand customer requirements, recognize the gaps between current deliverables and customer needs, analyze the root causes of process shortfalls, and finally use Six Sigma tools to improve inefficient processes. This course introduces you to Six Sigma tools and their application in Six Sigma methodology using a  more...

Six Sigma Listening to the Voice of the Customer ...ng Customer Requirements." In lesson one, you'll discover methods for specifically identifying your customers--that means all your customers, including ones you may not have realized you serve--and you'll learn how to apply the Kano Model to understanding customer requirements in your workplace. In the second lesson, you'll take your understanding of your customers to a higher level by learning  more...

Common Tests ...se, Common Tests, discusses the common hypothesis testing methods, how to perform them, and their uses in Six Sigma analysis. Common hypothesis tests fall into three basic categories--those that compare two or more groups based on averages, on variability, and on proportion. Hypothesis testing using means is explored, including tests of single means, two independent means, and multiple means.  more...

Define the Six Sigma Opportunity ...lishing an improvement opportunity, you'll learn specific methods for capturing the voice of the customer, and how to use the Kano model to discern and categorize those customers' needs. You'll also learn about Six Sigma improvement opportunities from a financial perspective: what to consider before launching a project, the financial metrics that will be involved, and how to calculate the cost  more...

Six Sigma Team Dynamics and Performance Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process  more...

Six Sigma and the Voice of the Customer Do you know the phrase, "caveat emptor"? It's a Latin term that means, "Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased  more...

Design and Analysis ...nt. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the necessary factors by designing and analyzing full factorial experiments, fractional factorial experiments, and experiments for special cases, such as Plackett-Burman, Box-Behnken, and Central Composite Design (CCD). Six Sigma is a registered Trademark of  more...

Experimenting for Process Improvement The Improve phase of the Six Sigma DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response.This course introduces the sophisticated  more...

Probability and Statistics The Measure step of the DMAIC system used in Six Sigma?? relies on the use of probability and statistics to produce information on variations in process. Black Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the Central Limit Theorem and inferential statistics to  more...

Recruiting for the 21st Century Strategies "We'll just stick an ad in the paper, and we'll fill the slot. Right?" You don't sound so sure--and with good reason. The old ways of recruiting no longer make the grade. With unemployment hovering below 5 percent, innovative companies and human resources professionals are turning to online recruiting and other creative techniques to locate quality talent. This course investigates those  more...

Credibility and Disclosure in an Annual Report This course will familiarize business managers, financial professionals, and other business professionals with methods to determine the credibility of an annual report, as well as the degree of disclosure that is required. The course begins by examining how the CPA can address credibility issues, primarily through the auditing process. It also examines the important contribution of the notes  more...

Analyzing an Annual Report ...cial professionals, and other business professionals with methods to extend their analysis of financial statements beyond the three basic reports: the Balance Sheet, Income Statement, and Cash Flow Statement. The course begins by analyzing two accounting features often identified in the notes to the financial statements: the cost of goods sold measurement and depreciation methods. It will  more...

What to Consider When Hiring Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment  more...

Interviewing Effectively ...view time efficiently. You have to be confident about the methods that are used by whoever conducts interviews in your organization. This course will show you how to create methods that are reliable, and will explain the questioning and rapport-building techniques that effective interviewers use. During interviews, applicants are also trying to impress you and assessing your organization. This  more...

Affirmative Action and the EEO HRCI PHR ...t discrimination cases on employment law, and the primary methods of complying with EEO laws and regulations. The course will also help you understand AA plans, that is, which companies must implement formal AA plans, what AA plans consist of, and how AA compliance audits are conducted. All the topics in this course are based on the Workforce Planning and Employment functional area of the HR  more...

Employment Management HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of workforce management. The HRCI certification examinations are widely recognized as the industry standard for evaluating  more...

Developing Employees HRCI PHR ...lopment. In the area of employee training, you will learn methods for effectively training adult learners and techniques for aligning all training programs with your company's strategic goals. This course will also help you understand the necessary steps for developing effective employee development programs. All the topics in this course are based on the HR Development functional area of the  more...

Developing Human Resources HRCI PHR ...a of human resource development, you will learn effective methods for both leadership development and organizational development. This course will also help you understand techniques for developing effective performance appraisals and career growth programs for your company's employees. All the topics in this course are based on the Human Resource Development functional area required by HR  more...

Compensating Employees HRCI PHR ...ions in the area of employee compensation. You will learn methods for effective total compensation.This course will also help you understand the necessary steps for aligning existing compensation methods to a total compensation arrangement. All the topics in this course are based on the Compensation and Benefits functional area of the HR Body of Knowledge recommended by the Society for Human  more...

Programs to Benefit Employees HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the  more...

Employment Relations HRCI PHR ...EEO complaints. This course will also help you understand methods for creating positive employee relations and techniques for assessing and analyzing employee relations. All the topics in this course are based on the Workforce Planning and Employment functional area of the HR Body of Knowledge recommended by the Society for Human Resources Management (SHRM). This course addresses the Employee  more...

Analyzing the Income Statement and Balance Sheet This course examines the Income Statement and the Balance Sheet, their respective structures and relationships as they correlate to business activities, and introduces common methods of analysis when using these financial statements to measure a business's financial performance.  more...

The Income Statement and Balance Sheet Connection This course examines in detail the relationship between the Income Statement and the Balance Sheet, how the line items on each statement relate to the other and correlate to business activities and decision-making. The course introduces common methods of analysis when using these financial statements to measure a business's financial performance.  more...

Managerial Decisions and Capital Budgeting Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you  more...

Succession Planning Overview Do you have people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that  more...

Tomorrow s Managers Development Tools ...cisely what to expect from one another. You will identify methods to make your managers change-ready, global thinkers. By applying these methods to real life scenarios, you will gain a better understanding of ways to apply these principles in your own work environment. You'll be given step-by-step, cutting-edge methods for creating and executing a performance agreement that sets the standard  more...

Surpassing the Competition ...titive moves. This course presents you with the tools and methods for identifying competitors; collecting competitor information; creating a competitor SWOT matrix by determining a competitor's objectives, strategies, strengths, and weaknesses; and developing a competitor response profile by identifying a competitor's current strategy, capabilities, operating assumptions, and goals. These  more...

Accounting for Cash Control Businesses operate on cash and strive to earn it. Cash can be defined as dollars and coins, checks, vouchers, and money orders. Accounting procedures are established to ensure that cash receipts and cash disbursements are protected. This course explores the accounting methods for internal control of cash such as petty cash, bank reconciliation, and payroll. Understanding the processing, recording,  more...

Accounting for Partnerships Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the  more...

Leading by Enabling In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will  more...

Advancing Your Administrative Career Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain  more...

Managing the Expert - Managing the Unique Needs of Experts Managing the Expert: Managing the Unique Needs of Experts explains expert attitudes and behaviors. It identifies methods for managing power and politics in an expert environment and provides guidance for experts managing experts.  more...

Executive Level Leadership - Change and the Executive Leader Executive Level Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process.  more...

Exploratory Data Analysis in Six Sigma ...olsets: exploratory data analysis and hypothesis testing. Methods and tools used in these broad toolsets help to identify a few probable root causes impacting process performance and the Six Sigma project goal. This course introduces some key exploratory data analysis tools used in Six Sigma such as multi-vari studies, correlation, and regression models. The course takes you through the  more...

Cluster Maintenance and Troubleshooting in Microsoft Windows 2000 To explain how to perform maintenance on the cluster, troubleshoot cluster resources, and implement disaster recovery methods  more...

CIW Security Professional Intrusion Detection Threat Analysis The CIW Security Professional series focuses on the management and deployment of e-business transaction and security solutions. These courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify key aspects of intrusion detection. Identify key  more...

CIW Security Professional Network Security Introduction ...steps to create a security policy. Match authentication methods with their descriptions. Identify causes of security attacks. Identify characteristics of different types of hackers. Identify types of basic security attacks. Identify features of encryption methods. Identify the key aspects of algorithms used for symmetric encryption. Identify the key elements of asymmetric  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O ...o the importance of good initial database design, and the methods used to tune an Oracle9i production database. Students learn how to use the available Oracle tools to recognize, troubleshoot, and resolve common performance-related problems in administering an Oracle database. Learn To: o Match the optimizer modes with their descriptions. o Match the OPTIMIZER_MODE parameter values with  more...

Oracle9i Performance Tuning Architecture Strategy ... format of the alert log file. o Identify the different methods available for generating user process trace files. o Identify the functions of the DBA views used to provide data storage statistics. o Match the dynamic performance views with the statistics they provide. o Match the V$ views used to collect system-wide statistics with their functions. o Identify the factors taken into  more...

Oracle9i Database Admin Recover Databases ...to 8 hours 64322 Objectives Unit 1: Oracle Recovery Methods 2 hours • Identify the files to be restored for a database in the NOARCHIVELOG mode. • Identify the implications of recovering a database in the NOARCHIVELOG mode. • Recover a database in the NOARCHIVELOG mode by using SQL*Plus. • Restore a database in the NOARCHIVELOG mode by using RMAN. •  more...

Oracle9i Database Admin Perform Database Backups ...urse Overview This course introduces students to backup methods for Oracle9i database administration. The backup concepts covered by this course include backup strategies and requirements, Oracle Architecture, archiving data, backup methods, and working with a standby database. Students perform backup procedures using operating system utilities, Oracle9i utilities such as RMAN, standard  more...

Oracle9i Database Admin Manage Security ... Oracle9i. In this course you will learn the concepts and methods associated with implementing security and resource consumption in an Oracle9i database. Learn To • Define and maintain the five components of the security domain of a user in a given environment. • Define and maintain a named set of resource and password limits. • Demonstrate the use of resource limits  more...

Oracle9i Database Admin Manage Data Storage ... data integrity, clusters and index-organized tables, and methods for loading and reorganizing data. Learn To • Identify the row storage method used by the various tables and the components of the row structure in an Oracle database. • Identify the features of the Oracle datatypes and ROWID. • Identify the guidelines for creating tables and the situations resulting in  more...

Oracle9i Database Admin Manage an Instance ...y the default DBA user accounts and set up authentication methods to validate users. • Identify the parameters stored in the parameter file, their uses, and the rules followed while specifying the parameters. • Identify the tasks performed in the stages of instance startup and shutdown. • Identify the characteristics and parameters of dynamic performance views and display  more...

BizTalk Server 2000 Part 5 Secruity Optimization Course Overview This is the last course in a five part series that deals with the securing of the BizTalk Server 2000 environment and the configuring of servers and groups of servers and optimization of server group performance. This course covers the use of tools and utilities to monitor the status of the BizTalk Server 2000 environment. Learn To • Identify Microsoft Windows 2000 and  more...

BizTalk Server 2000 Part 4 Components Solutions Troubleshooting Course Overview This is the fourth course in a five part series that presents the knowledge and skills necessary to create application integration components (AICs) for use with BizTalk Messaging Services. It also covers the deployment and management of an automated business process between trading partners using BizTalk Server 2000. In this respect, it presents a type of practical application  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations ...ration. Suggest prerequisite knowledge of outbound access methods for typical client services and applications, such as Web access, e-mail, Telnet, FTP, virtual private networking (VPN), desktop management, and access control policies. This course prepares learners for Microsoft exam number 70-227. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN,  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations ...ration. Suggest prerequisite knowledge of outbound access methods for typical client services and applications, such as Web access, e-mail, Telnet, FTP, virtual private networking (VPN), desktop management, and access control policies. This course prepares learners for Microsoft exam number 70-227. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN,  more...

ISA Server 2000 Part 1 Setup Access Policies ...ntify benefits of ISA Server 2000. • Match caching methods with their functions. • Identify characteristics of firewalls. • Identify characteristics of an access policy. • Create a schedule. • Create a new bandwidth priority. Audience The audience for this course includes IT professionals operating in medium to large computing environments that use the  more...

ISA Server 2000 Part 1 Setup Access Policies ...ntify benefits of ISA Server 2000. • Match caching methods with their functions. • Identify characteristics of firewalls. • Identify characteristics of an access policy. • Create a schedule. • Create a new bandwidth priority. Audience The audience for this course includes IT professionals operating in medium to large computing environments that use the  more...

ISA Server 2000 Curriculum ...ers should have prerequisite knowledge of outbound access methods for typical client services and applications, such as Web access, e-mail, Telnet, FTP, virtual private networking (VPN), desktop management, and access control policies. This curriculum is mapped to MCSE certification and covers exam number 70-227. Content Emphasis Informational Deployment Options Internet / Intranet,  more...

ISA Server 2000 Curriculum ...ers should have prerequisite knowledge of outbound access methods for typical client services and applications, such as Web access, e-mail, Telnet, FTP, virtual private networking (VPN), desktop management, and access control policies. This curriculum is mapped to MCSE certification and covers exam number 70-227. Content Emphasis Informational Deployment Options Internet / Intranet,  more...

C Programming for the Microsoft NET Platform Part 4 ...inheritance in C# to derive classes and to define virtual methods. This course will also teach how to make code accessible at the component or assembly level. Learn To • Identify the syntax for extending a base class. • Identify the syntax for accessing base class members. • Identify the syntax for calling a base class constructor. • Identify characteristics of  more...

C Programming for the Microsoft NET Platform Part 4 ...inheritance in C# to derive classes and to define virtual methods. This course will also teach how to make code accessible at the component or assembly level. Learn To • Identify the syntax for extending a base class. • Identify the syntax for accessing base class members. • Identify the syntax for calling a base class constructor. • Identify characteristics of  more...

C Programming for the Microsoft NET Platform Part 2 ... five part series that teaches statements and exceptions, methods and parameters, and arrays within the Microsoft C# programming language. The course introduces common statements and exception handling, as well as, how to use methods and parameters and how to create, initialize, and use arrays. Learn To • Identify characteristics of statements. • Identify the syntax used to  more...

ASP NET Part 2 ADO NET Partitioning Tracing ...ing data display. The course then describes the different methods of separating code from content. Learners will understand how to create code-behind classes, add user controls to ASP.NET pages, and use components in ASP.NET applications. Additionally, the course covers the two tracing techniques in ASP.NET: page-level tracing and application-level tracing, how to enable and disable tracing and  more...

ASP NET Part 2 ADO NET Partitioning Tracing ...ing data display. The course then describes the different methods of separating code from content. Learners will understand how to create code-behind classes, add user controls to ASP.NET pages, and use components in ASP.NET applications. Additionally, the course covers the two tracing techniques in ASP.NET: page-level tracing and application-level tracing, how to enable and disable tracing and  more...

Enterprise Connectivity with J2EE V1 4 EJB Entity Beans ...eate the primary key class of an entity bean. Match the methods called during the Bean Managed Persistence (BMP) life cycle with their functionalities. Identify features of EJB QL. Identify the code fragment that is used to describe the various attributes of a BMP bean in the deployment descriptor of the bean. Identify the features of CMP fields. Identify features of different  more...

Enterprise Connectivity with J2EE V1 4 EJB Entity Beans ...eate the primary key class of an entity bean. Match the methods called during the Bean Managed Persistence (BMP) life cycle with their functionalities. Identify features of EJB QL. Identify the code fragment that is used to describe the various attributes of a BMP bean in the deployment descriptor of the bean. Identify the features of CMP fields. Identify features of different  more...

CIW E-Commerce Designer Part 5 Transaction Mgt ... processes. Identify the guidelines for choosing payment methods. Identify the requirements for online credit card processing. Identify security risks involved in e-commerce. Identify the purposes of security in e-commerce. Sequence the steps in the digital signature process. Audience The audience for this course includes system administrators, application developers, and network  more...

CIW E-Commerce Designer Part 4 Site Implementation ...ruction can be divided into two main parts: Site Creation Methods and Site Development. Learn To Identify the features of independent online storefront creation packages. Identify the characteristics of portal storefronts. Create an e-commerce Web site account by using a portal site. Identify the features of Web servers. Identify the features of Internet Information Server (IIS).  more...

CIW E-Commerce Designer Part 3 Site Usability ...d into three main parts: Site Usability, Consumer Service Methods, and Site Management. Learn To Identify the reasons for considering usability in Web site design. Identify ways to allow customers to search for products or services. Identify the features of a Web site that inform the customer about a product. Identify the benefits of e-service. Identify the guidelines for developing  more...

CIW E-Commerce Designer Part 2 Product Marketing ...duct Marketing section, the student will be introduced to methods of attracting consumer attention on the Internet. This will include an introduction to online promotions, site categories, and banner ads. The course will also cover user tracking, banner exchanges and referral programs. Learn To Identify the benefits of Web marketing. Identify business goals that Web marketing can  more...

SQL Server 2000 Design Implement Databases Part 5 Dist Data Locks ... features of distributed data. o Identify the different methods of distributing data. o Match the replication types with their characteristics. o Identify the considerations for using transactions and locks. o Create a Transact-SQL script to define a transaction. o Create a Transact-SQL script to rollback a transaction. Audience The target audience for this course includes  more...

SQL Server 2000 Design Implement Databases Part 2 Managing Data ...al modeling. Identify the login authentication modes and methods used by SQL Server 2000. Identify the functions of database user accounts and roles in SQL Server 2000. Match the types of roles in SQL Server 2000 with their characteristics. Audience The intended audience for this course includes database designers, database managers, and technical managers. Candidates for Exam 70-229  more...

SQL Server 2000 Design Implement Databases Part 1 Intro to SQL Server ...the SQL Server 2000 object-naming standard. Identify the methods for retrieving metadata information. Audience The audience for this course includes database designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS).  more...

SQL Server 2000 Database Admin Part 4 Managing Data ...the features of distributed data. Identify the different methods of distributing data. Identify the features of the publisher-subscriber metaphor. Identify the features of the Database Maintenance Plan Wizard. Troubleshoot a database by using the Database Consistency Checker (DBCC). Identify the guidelines for performing a Database Consistency Checker (DBCC) SHOWCONTIG. Audience  more...

Intro to Object-Oriented Programming with Java ..., and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding. Learn To: Identify advantages of using Object-Oriented Programming (OOP). Identify features of a class declaration. Identify key concepts related to objects. Identify  more...

Intro to Object-Oriented Programming with Java ..., and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding. Learn To: Identify advantages of using Object-Oriented Programming (OOP). Identify features of a class declaration. Identify key concepts related to objects. Identify  more...

Oracle PL SQL Procedures Functions Packages ...side procedure by using SQL*Plus. Identify the different methods for passing parameters. Perform the steps to create a bind variable by using SQL*Plus. Perform the steps to invoke a procedure from SQL*Plus. Perform the steps to invoke a procedure from another procedure by using SQL*Plus, a debug session in Procedure Builder. Unit 2: Subprograms: Functions Duration: 2 - 3 Hour(s)  more...

Exchange 2000 Infrastructure Design--Part 4 Course Overview The course provides guidelines in designing preventive and curative Exchange 2000 maintenance and performing troubleshooting tasks. L earn To: Identify the guidelines for deploying single routing groups. Identify the guidelines for deploying multiple routing groups. Create a new routing group. Identify the features of Message Application Programming Interface  more...

Exchange 2000 Infrastructure Design--Part 2 ...he DNS configuration for Exchange 2000 Server. Identify methods of troubleshooting DNS name resolution problems. Identify the features of collaboration components. Identify the key features of Chat Service. Identify the key features of the Instant Messaging service. Identify the guidelines for determining when to use public folders. Identify the key features of multiple public  more...

Exchange 2000 Server--Part 4 Connectivity ...the X.400 connector. Identify the functions of different methods of routing mail to a foreign system. Sequence the steps involved in routing messages within the same server. Sequence the steps involved in routing messages within the same routing group. Match methods of routing messages with their descriptions. Manage message queues. Identify the features of the link state table. Identify  more...

Exchange 2000 Server--Part 3 Administering ... of address lists. Create an address list. Identify the methods used to organize address lists for your users. Identify the features of offline address lists. Manually update address lists. Set an update schedule for Recipient Update Service. Unit 2: User Objects: Creating and Configuring Duration: 2 - 3 Hour(s) Disable user access to Instant Messaging (IM). Move Instant  more...

Exchange 2000 Server--Part 2 Configuring ...secure use of Outlook Web Access security. Identify the methods to gain access to a mailbox from a single-server environment. C ontent Emphasis Skills-Based A udience The target audiences for this course are System Administrators and Network Designers. Prerequisite for this course is to teach students how to configure Exchange 2000 server once it has been installed. T otal  more...

Exchange 2000 Server--Part 1 Installing ...nector. Identify the features of real-time communication methods. Identify the tools that developers use to create specialized enterprise Exchange applications. Identify the features of administrative groups in Exchange 2000 Server. Identify the features of policies. Identify the features of permissions used for Exchange 2000 Server. Unit 2: Exchange 2000 Server Installation  more...

UNIX--Part 2 Advanced Topics for Users ...cteristics of the main types of UNIX disks. Identify the methods of disk organization. Identify the characteristics of UNIX file systems. Identify the features of the home directory. Identify the features of file security. Identify the guidelines for managing disk space usage. Display available disk space. Create hard and symbolic links between files. Unit 3: Networking Concepts and  more...

UNIX--Part 1 User Fundamentals ...tify ways of manipulating shell variables. Identify the methods for condensing command names by using wildcards and metacharacters. C ontent Emphasis Conceptual A udience End User, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course  more...

ZENworks for Desktops 2 0 Part 1--Application Mgmt ...ion property page using NetWare Administrator. Match the methods used to troubleshoot workstation registration problems with the corresponding definition. Create a user policy package with the Workstation Import Policy enabled using NetWare Administrator. Import workstations manually using NetWare Administrator. Re-register a workstation using Windows Explorer. View the effective policy of  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ...ent and troubleshoot security policies; identify recovery methods, the recovery console, repairing a server and restoring a network. L earn To: Identify the features of securing a network. Identify the Security Tool Set components and configuration areas used to secure a network. Create and configure security templates, implement and troubleshoot security policies. Identify  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ...ent and troubleshoot security policies; identify recovery methods, the recovery console, repairing a server and restoring a network. L earn To: Identify the features of securing a network. Identify the Security Tool Set components and configuration areas used to secure a network. Create and configure security templates, implement and troubleshoot security policies. Identify  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...C console by adding a specified snap-in to it. Match the methods used to distribute customized MMC consoles with their advantages. Create a taskpad view in an existing MMC console by using New Taskpad View Wizard. Add a task to an existing taskpad view by using New Task Wizard. Run an application by using a secondary logon. Identify the features of a secondary logon. Configure a shortcut  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...C console by adding a specified snap-in to it. Match the methods used to distribute customized MMC consoles with their advantages. Create a taskpad view in an existing MMC console by using New Taskpad View Wizard. Add a task to an existing taskpad view by using New Task Wizard. Run an application by using a secondary logon. Identify the features of a secondary logon. Configure a shortcut  more...

Windows 2000 Administration--Part 2 Groups Resource Mgmt ... of shared folders. Create shared folders. Identify the methods of modifying shared folders. Connect to a shared folder. Identify the features of administrative shared folders. Identify the issues involved in combining NTFS permissions with shared folders. Identify the guidelines for securing resources with NTFS permissions. Identify solutions to common permission problems. Unit 3:  more...

Windows 2000 Designing a Network Infrastructure--Part 4 Implementation ...ed to meet various business requirements. o Identify the methods used for optimizing DHCP service. o Identify the guidelines for selecting an appropriate DHCP service optimization strategy. o Select an appropriate DHCP service optimization strategy that meets specified business requirements. o Analyze DHCP service optimization strategies that are used to meet various business requirements.  more...

Windows 2000 Designing a Network Infrastructure--Part 4 Implementation Microsoft Windows 2000 - Designing a Network Infrastructure Part 4: Growth provides students with an opportunity to learn how to design security into corporate networks. Particular attention will be paid to matching the technical capabilities of IPSec and Shared Access with specific business requirements for security. Finally, designs which block IP traffic going to and from the corporate network  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing Course Overview This is the first course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network infrastructure strategy to implement TCP/IP, DHCP and name resolution services on a network and a multiprotocol  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...components of the Active Directory schema. Identify the methods that can be used to modify the Active Directory schema. Identify the business requirements for using Group Policy. Identify the options available for applying Group Policy methods. Identify the design guidelines for implementing Group Policy objects within Active Directory. Identify the phases involved in performing  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...components of the Active Directory schema. Identify the methods that can be used to modify the Active Directory schema. Identify the business requirements for using Group Policy. Identify the options available for applying Group Policy methods. Identify the design guidelines for implementing Group Policy objects within Active Directory. Identify the phases involved in performing  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat Course Overview Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 1: Naming and Delegation Strategy is the first course in this series. Its focus is showing the learner how to analyze company's organizational requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...n between a client and a server node using various naming methods. Participants will also configure a Names server, a Multithreaded Server and Connection Manager. The different methods used to determine network problems and the security risks are also presented. Utilities such as logging, tracing, and Trace Assistant will be covered. Finally, the security solutions of the Advanced Networking  more...

Oracle8i Network Administration Net8 Architecture Strategy ...n between a client and a server node using various naming methods. Participants will also configure a Names server, a Multi-threaded Server and Connection Manager. The different methods used to determine network problems and the security risks are also presented. Utilities such as logging, tracing, and Trace Assistant will be covered. Finally, the security solutions of the Advanced Security  more...

Oracle8i Backup and Recovery Troubleshooting Recovery ...l be introduced to the different types of Oracle recovery methods and how to recover from the loss of a Recovery Catalog and Control File. Finally, this course will present the features and usage guidelines of a standby database and how to manage one. L earn To: Identify the ways of handling different types of errors. Identify and diagnose errors and detect corruption by using  more...

Oracle8i Backup and Recovery Strategies Backups ... a database in a given archive mode. Identify different methods to perform physical database backups. C ontent Emphasis Skills-Based A udience Database Administrators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this  more...

Oracle8i Performance Tuning Architecture Strategy ...opriate OEM tuning tools. Use the available data access methods to tune the logical design of the database. List the primary steps for operating system tuning. Identify similarities between operating system and database tuning. C ontent Emphasis Skills-Based A udience Database Administrators, System Administrators, Network Administrators, and Technical Support  more...

Oracle8i Database Admin Manage Data Storage ... data integrity, clusters and index-organized tables, and methods for loading and reorganizing data. L earn To: Identify the characteristics of various tables and datatypes. Identify and manage tables. Identify the characteristics and types of triggers and constraints. Identify and maintain data integrity. Identify clusters and index-organized tables (IOTs). Identify and  more...

Windows NT Server 4 0 Routing RAS - Part 1 ...ailable in a routing table. Identify the features of the methods used to update routing tables. Identify the functions of the two types of routing protocols. Identify the reasons for the occurrence of a routing loop. Match the RRAS features with the requirements that they fulfill. Identify the functions of the routing protocols supported by RRAS. Identify the RRAS installation  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...features of the two cluster implementation. Identify the methods by which the nodes in the cluster communicate in specific situations. Identify the functions of the Database Manager. Identify the activities performed by the Node Manager when it detects node failure. Identify the functions of the Event Processor. Identify the functions of the Communication Manager. Identify the functions  more...

Macromedia Flash MX 2004 Developing Flash Applications ... class properties. Identify the key aspects of defining methods. Identify the key aspects of class inheritance. Identify the key aspects of packages. Unit 2: Connecting to External Data Identify the different ways for connecting to external data. Identify the steps to load external data with the LoadVars object. Identify the functions and MovieClip methods to connect to  more...

Macromedia Dreamweaver MX 2004 Learning Styles Navigation This course is designed to provide Web designers with the skills necessary to create and maintain Web sites using Macromedia Dreamweaver MX 2004. Learn To: Identify options for creating a new cascading style sheet (CSS) style. Apply a cascading style sheet (CSS) style. Export styles to create a cascading style sheet (CSS). Import an external cascading style sheet (CSS). Identify  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 1 Course Overview This is the third course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network  more...

Windows NT Server 4 0 Routing RAS - Part 1 ...ailable in a routing table. Identify the features of the methods used to update routing tables. Identify the functions of the two types of routing protocols. Identify the reasons for the occurrence of a routing loop. Match the RRAS features with the requirements that they fulfill. Identify the functions of the routing protocols supported by RRAS. Identify the RRAS installation  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...features of the two cluster implementation. Identify the methods by which the nodes in the cluster communicate in specific situations. Identify the functions of the Database Manager. Identify the activities performed by the Node Manager when it detects node failure. Identify the functions of the Event Processor. Identify the functions of the Communication Manager. Identify the functions  more...

Windows NT 4 0 Core Technologies Support - Part 4 ...of integrating Intranet with the Internet. Identify the methods for assigning an IP address on the Intranet server. Install and configure Internet Information Server and the Microsoft Internet Explorer. Identify the Windows NT tools for NetWare. Install and configure the Gateway Services for NetWare. Use the Migration Tool to migrate user information from a NetWare server to a Windows  more...

Windows NT 4 0 Core Technologies Support - Part 2 ...fault tolerance levels, Data Protection and Data Recovery methods. C ontent Emphasis Skills-Based A udience This series is intended for IT professionals who will be responsible for supporting Windows NT Server 4.0 in an enterprise environment. In addition, the course is intended for people interested in seeking Microsoft Certified Systems Engineer or Certified Product Specialist  more...

Lotus Domino R5 Development Part 8 Application Architecture ...plan for design upgrade in an organization. Identify the methods to keep database size to a minimum. Identify the scalability features of Domino R5. Identify the methods that enable you to split an application in multiple databases. Identify the tools that can be used for integrating Domino with heterogeneous applications. Identify the functions of Domino Global Workbench (DGW). Sequence  more...

Lotus Domino R5 Development Part 7 Developing Applications for the Notes R5 ...ools of Application Development; and identify the various methods to collect information. L earn To: Identify the uses of application development for the Notes R5 client. Specify field settings and the tab order of fields in a form. Implement the advanced tools of Application Development. Identify the various methods to collect information. C ontent Emphasis Skills-Based  more...

Oracle Database 10g Administration Workshop II Part 3 ...ines for managing the Flash Recovery Area. Identify the methods for performing a Flashback Database operation. Identify considerations for using the Flashback Database feature. Identify features of Flashback time navigation methods. Identify options for recovering a dropped table. Identify the steps to flashback dropped tables by using EM. Identify options for managing the Recycle  more...

Oracle Database 10g Administration Workshop II Part 4 ...s related to CPU utilization. Match resource allocation methods used by Resource Manager with their descriptions. Identify key concepts related to the Scheduler. Match privileges for Scheduler components with their descriptions. Identify tasks to be performed for creating a Scheduler job. Audience: The target audience is Data Administrators, Technical Consultants, Support  more...

Building an E-Commerce Business Case ...he role of intermediaries. Identify online distribution methods. Identify the features and benefits of online account management. Identify the features of an online customer services framework. Identify the features of an online technical support framework. Unit 3: Online Customer Relationships (2 hours) Identify the elements required to build an online customer base. Identify  more...

E-Commerce Security ... and Authorization (2 hours) Identify authentication methods for individuals. Identify the role of passwords in authentication processes. Identify types of tokens used in authentication processes. Identify the features of biometric systems. Identify the functions of single sign-on techniques. Identify types of digital certificates. Identify the steps involved in obtaining a  more...

Windows NT 4 0 Administration Fundamentals - Part 1 Course Overview This is the first course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain Windows NT 4.0-based network. This series is intended to prepare the learner for Microsoft's self-administered exam 803 on Windows NT 4.0 Administration. L earn To:  more...

Windows NT 4 0 Administration Fundamentals - Part 1 Course Overview This is the first course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain Windows NT 4.0-based network. This series is intended to prepare the learner for Microsoft's self-administered exam 803 on Windows NT 4.0 Administration. L earn To:  more...

Oracle Reports R6 Control Reports ...ttings to configure a remote server. Identify different methods for running and monitoring a report on a remote server. Identify the different development and runtime environments, and development factors for report execution in different GUI's. Identify the development factors to be considered for character-mode reports. Identify the steps for developing reports in different languages,  more...

Oracle Reports R6 Enhance Reports ...structure of a group using the Data Wizard. Identify the methods of ordering data in a group. Create a group filter by using the Property Palette dialog box. Add new data to a report by creating a query using the Data Wizard. Match Oracle8 object columns and ref columns with their representation in reports. Create an external query by using the Object Navigator. Create ref queries by  more...

Oracle Reports R6 Report Fundamentals ... report in the Live Previewer. Unit 5: Report Storage Methods Duration: 1 Hour(s) Identify the situations in which a Report Builder module needs to be saved to a database. Match types of report files with their descriptions. Convert an .rdf file to a .rep file by using the conversion utility. Match the types of report files with their portability features. Sequence the order in  more...